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  • Central Reservations Executive
    Central Reservations Executive
    1 day ago
    £17 hourly
    Full-time
    London

    About the Role Brindisa Tapas is the home of authentic Spanish food in the UK, with customer service at the heart of everything we do. The Central Reservations Executive represents and upholds the Brindisa vision and values, delivering outstanding service to every guest from the first point of contact through to departure — an experience that exceeds expectations, drives revenue and builds return custom. Working with the Reservations Manager and site management teams, the role manages bookings accurately, maximises covers and enhances the guest journey across the group. Key Responsibilities Reservation Service – Answer the Central Reservations line promptly and communicate clearly and courteously, taking every booking correctly. – Respond to 'hola' and restaurant reservation enquiries promptly, with clear, warm written communication in line with brand tone. – Collect the required information from every guest and input all data correctly. – Inform guests of booking terms and conditions, and take and process deposit payments where required. – Make informed food, drink and menu suggestions, offering suitable dining alternatives where appropriate. Guest Management – Manage and diarise advance reservations, allocating tables to maximise covers and optimise guest flow without compromising service. – Take proactive action to minimise cancellations and follow up on advance bookings. – Profile guests, assign tags and notes, and maintain accurate guest data to enhance service and return custom. – Communicate the identity of regular and special guests to the wider team. – Greet diners with a warm welcome when carrying out Reservation Host duties, anticipating their needs. Events & Communication – Monitor and follow up large and future bookings, confirming details and passing information to Head Chefs and General Managers in good time. – Communicate reservation activity and any changes to line managers and site teams immediately. – Communicate future events and relevant information to guests via their preferred channel. – Support events and on-site functions, ensuring they exceed guest expectations. Health, Safety & Teamwork Support colleagues across restaurant, bar, kitchen and the wider reservations team to reach shared goals. • 28 days holiday, • 35% discounts in our restaurants and our retail offerings, • Employee assistance program, • Cycle to work scheme, • 300 refer a friend reward, • Opportunity to progress within the business across our sites, • Opportunity for trips to Spain to meet our producers

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  • Cleaning Operative
    Cleaning Operative
    1 month ago
    £14–£16 hourly
    Part-time
    London

    Flexible Multi-Service Cleaner Brilliant Cleaner | London From £14.00 per hour | Flexible hours | Regular & one-off work About Brilliant Cleaner Brilliant Cleaner is a professional cleaning company providing high-quality domestic and specialist cleaning services across London. We are currently expanding our cleaning team ahead of the busy Christmas and New Year period and are looking for reliable, versatile and professional cleaners who are comfortable carrying out a mixture of regular domestic cleaning and deep/one-off cleaning. This is a flexible opportunity suited to experienced cleaners who want the ability to take on regular clients while also having access to additional one-off and seasonal work. The Role This is a flexible, non-fixed-hours position. There are no guaranteed minimum hours, and the amount of work available will vary according to client demand and your availability. However, successful cleaners may be offered regular recurring clients following an initial appointment. Where a recurring client is accepted, we expect the cleaner to provide a reliable and consistent service in line with the agreed schedule. You may be offered a mixture of: • Regular domestic cleaning, • Deep cleaning, • One-off cleaning, • End of tenancy cleaning, where experienced, • Seasonal and pre/post-Christmas cleaning, • Other cleaning services depending on your experience and training We are particularly interested in cleaners who are versatile and willing to work across both regular and deep-cleaning appointments rather than limiting themselves to one type of service. What We're Looking For We are looking for cleaners who are: • Experienced in professional domestic cleaning, • Reliable, punctual and responsible, • Comfortable working independently in clients' homes, • Thorough and attentive to detail, • Professional and respectful towards clients and their properties, • Flexible and willing to undertake different types of cleaning, • Able to communicate professionally with clients and the Brilliant Cleaner team, • Committed to providing a consistently high standard of work Previous experience with specialist cleaning services such as end of tenancy, oven, carpet/upholstery or after-builders cleaning is an advantage but not essential. We are more interested in finding people with the right attitude, reliability and willingness to work to a professional standard. Pay From £14.00 per hour, depending on experience, skills and the type of cleaning undertaken. More experienced cleaners with additional specialist cleaning skills may be considered for higher rates for appropriate work. What We Offer • Flexible working arrangements, • No fixed minimum hours, • Opportunity to build a schedule of regular recurring clients, • Additional one-off and seasonal work, • Variety of cleaning work, • Opportunity to take on more responsibility as your experience with Brilliant Cleaner develops, • Professional and supportive working environment Important Flexibility does not mean that accepted bookings can be cancelled or declined at short notice without good reason. If you accept a regular client or a specific booking, we expect you to honour that commitment and maintain a reliable service. We understand that genuine emergencies and unforeseen circumstances happen, and these will always be considered reasonably. Who This Role Would Suit This position could suit an experienced cleaner who: • Already has cleaning experience and wants more work, • Wants flexibility without being restricted to occasional one-off jobs, • Enjoys both regular and deep cleaning, • Wants additional work during busy periods such as Christmas, • Takes pride in providing a professional service How to Apply If you are reliable, hardworking and take pride in delivering a high standard of cleaning, we would be pleased to hear from you. Please apply with details of your previous cleaning experience, your general availability and the types of cleaning you are experienced in.

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  • Customer & Administration Coordinator
    Customer & Administration Coordinator
    2 months ago
    £14.82 hourly
    Full-time
    London

    Location: Remote, with occasional attendance at a London office Hours: Monday to Friday, 9:00 AM to 6:00 PM Pay: £14.82 per hour Job Type: Full-time About the Role We are recruiting on behalf of our client for an organised, reliable and professional individual to join their team in a full-time remote administrative position. This is a varied, communication-focused role involving customer liaison, scheduling, online administration, record keeping and general operational support. You will act as an important point of contact for customers and clients, helping to manage incoming enquiries, coordinate appointments, maintain accurate records and ensure relevant information is communicated to the appropriate members of the team. The role is primarily remote, with the majority of your responsibilities carried out from home using online platforms, email and internal company systems. From time to time, you may be required to attend the client's London office for training, meetings or other operational requirements. This position would suit somebody who is organised, comfortable communicating with people online and able to manage several administrative responsibilities throughout the working day. What You'll Be Doing Your responsibilities will include: • Responding to customer and client enquiries through email, online platforms and internal systems, • Providing clear, polite and professional responses to general enquiries, • Gathering relevant information from customers and ensuring details are accurately recorded, • Managing incoming enquiries and ensuring they are responded to or passed to the appropriate team member, • Coordinating appointments and managing daily schedules, • Checking availability and arranging suitable appointment dates and times, • Booking, confirming, rescheduling and cancelling appointments where required, • Sending appointment confirmations, reminders and relevant updates, • Keeping schedules accurate and up to date throughout the working day, • Communicating schedule changes, cancellations and other important updates to colleagues, • Monitoring shared inboxes, online portals and internal systems, • Maintaining accurate customer records and administrative logs, • Completing data entry and updating internal tracking documents, • Uploading and updating online listings, advertisements and information when instructed, • Uploading photographs, descriptions and other information to online platforms, • Reviewing information carefully to ensure it is complete and accurate, • Making amendments to online information when requested, • Liaising with different members of the team to ensure information is passed on promptly, • Providing live updates to colleagues where appointments or customer circumstances change, • Recording important notes, requests and information from customer conversations, • Following up on outstanding administrative matters where required, • Escalating enquiries to a supervisor or relevant department when further guidance is needed, • Supporting other departments with straightforward administrative tasks when required, • Updating templates, documents and internal records, • Ensuring outstanding enquiries and incomplete tasks are appropriately handed over, • Following company procedures when handling customer and business information, • Maintaining confidentiality and using company-approved systems when handling information Customer Liaison Communication will form an important part of your working day. You will regularly communicate with customers through approved online platforms and email, helping them with general enquiries, arranging appointments and keeping them updated where appropriate. You are not expected to have the answer to every question. Where an enquiry falls outside your responsibilities or you are unsure of the correct information, you will be expected to refer the matter to the appropriate colleague or supervisor. We are looking for somebody who can communicate naturally and professionally while maintaining accuracy and following the correct processes. Scheduling & Organisation A significant part of the position involves coordinating schedules and appointments. You will need to keep track of available times, customer availability, cancellations, rescheduling requests and changes throughout the day. Accuracy is important. Information should be recorded promptly so that other members of the team have access to the latest schedule and customer updates. You should therefore be comfortable working with calendars, online forms, internal tracking systems and other digital tools. What We're Looking For Previous experience in administration, customer service or a similar position may be beneficial, but it is not essential as training and guidance will be provided. We are particularly interested in applicants who: • Have strong written communication skills -Communicate professionally and confidently • Are organised and able to manage multiple tasks, • Have good attention to detail, • Are comfortable working with computers and online systems, • Can confidently use email and web-based platforms, • Can maintain accurate records and schedules, • Are comfortable communicating with customers and clients, • Can work independently without constant supervision, • Are reliable and able to manage their workload responsibly, • Can follow written processes and instructions carefully, • Understand when something should be escalated to a supervisor, • Are comfortable asking for guidance rather than guessing, • Can work effectively as part of a wider team, • Understand the importance of confidentiality and responsible data handling Working From Home As this is primarily a remote position, you should have a suitable environment from which you can work professionally throughout your scheduled hours. You should be comfortable working independently, managing your own daily workload and remaining responsive through the company's communication and administrative systems. You will be expected to maintain the same professional standards when working remotely as you would in an office environment. London Office Attendance Although this is a remote position, it is not exclusively home-based. From time to time, you may be required to attend the client's office in London for training, meetings, operational support or other reasonable business requirements. Applicants should therefore be able to travel to London when required. Working Hours & Pay This is a full-time position working: Monday to Friday 9:00 AM to 6:00 PM The position is paid at £14.82 per hour. Further information regarding working arrangements and the day-to-day structure of the position will be provided during the recruitment process. Training & Support Training will be provided to help you understand the client's systems, procedures and expectations. You will receive guidance on the platforms and processes used as part of your day-to-day responsibilities, and support will be available when you encounter an enquiry or situation you are unsure about. The role does not require you to make decisions outside your level of responsibility. Following procedures, maintaining accurate records and communicating effectively with the wider team are key parts of the position. Apply Now If you are organised, reliable, comfortable working remotely and enjoy a role involving communication, scheduling and administration, this could be a great opportunity for you. If you feel this role is for you, apply now.

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