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  • Sales & Reservations Executive
    Sales & Reservations Executive
    hace 2 días
    £28000 anual
    Jornada completa
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. We are hiring a Sales and Reservations Executive to manage the reservations for Incipio Group. As a Sales and Reservation Executive, you'll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business. You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with. **What you'll be doing: ++ Enquiries++ Efficiently respond to reservation enquiries via telephone and email Ensure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs. Manage booking cancellations and reconfirmations. Working and co-operating with colleagues to always enhance the guest experience. Follow the correct procedure for confirming bookings, including deposits, card details, pre orders of food and drink, issuing terms and conditions. Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) so as best to inform the guest and guide them to a suitable package, upselling at all points. Understands that the guest experience begins at enquiry and ensures all guests are dealt with in line with service standards of Incipio Group's policies and procedures. Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements. ++Proactive Sales++ Support the Sales & Reservations Manager and wider team with proactive sales initiatives. Calling potential guests through warm leads from our website. Always going the extra mile and ensuring we always use our insight to produce more sales. Take and process orders in an accurate manner. Managing call backs and potential sales. Identifying and communicating all sales leads of large bookings to the Group Sales & Reservations Manager. Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities. Conduct local business outreach programs, proactively contacting local businesses to invite into the venues. Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries. Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs. To develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business. Ensure that cross-selling is implemented to maximise sales opportunities for the group. Achieve your inbound and outbound sales targets ++Communication++ Resolve guest issues quickly and decisively. Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements. ++What'll make you a great fit:++ Previous experience working with restaurant booking platforms such as Design My Night & Open Table Experience working in hospitality, with large pre orders and private dinings Outstanding attention to detail Excellent leadership skills, and the ability to motivate others Strong financial awareness and commercial acumen Strong communication skills Great enthusiasm with a can-do attitude BENEFITS + BEST BITS Health Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service

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  • Mentor
    Mentor
    hace 9 días
    £30 por hora
    Jornada parcial
    London

    Application Link Apply here: https://mentorup.es/become-a-mentor Online Professional Mentor Turn your professional experience into an additional source of income while helping others make better career decisions. At MentorUp, we're looking for professionals with real-world experience who are willing to share their knowledge with students, graduates, and professionals seeking career guidance. You don't need to be a teacher, coach, or have previous mentoring experience. We're looking for professionals who can provide valuable insights based on: • Their current profession., • Previous roles they've held., • Industries they know firsthand., • Companies they've worked for throughout their careers., • Recruitment processes they've successfully completed., • Career transitions they've experienced., • Lessons learned, challenges faced, and decisions made along the way. The experience you've gained throughout your career could be exactly what someone else needs before choosing a degree, changing industries, or pursuing a new professional opportunity. What does the role involve? As a MentorUp mentor, you'll conduct one-to-one online mentoring sessions with people who want to better understand a profession, job role, industry, or company. You'll support individuals who: • Are unsure what to study., • Want to understand what a profession is really like., • Are considering changing careers., • Want to enter a new industry., • Need to understand what employers are looking for., • Want to prepare for interviews or recruitment processes., • Would like to hear from someone who has worked at a specific company., • Know where they want to go but don't know how to get there. Your role is simply to share practical, honest advice based on your own professional experience. You won't be expected to teach classes or prepare structured courses. It's about having conversations, answering questions, and helping people better understand the career path they're considering. What can you share as a mentor? For example, you could talk about: • What a typical day in your profession looks like., • Which qualifications and skills truly matter., • How you entered your industry., • What employers usually look for in candidates., • Your experience working at particular companies., • Career progression opportunities., • Challenges someone should know before entering the profession., • What you would do differently if you were starting again., • How you successfully changed careers or specialised. We're not only looking for senior executives. Anyone with genuine professional experience can provide tremendous value to someone just starting their career journey. What does MentorUp offer? • Payment for every mentoring session completed., • Opportunity to generate additional income., • Fully remote work., • Flexible schedule., • Freedom to decide how many sessions you'd like to offer., • Ability to accept only mentoring requests related to your expertise., • Your own professional profile on MentorUp., • Visibility among people interested in your profession or career path., • Compatible with your current job or business., • No exclusivity. You decide when you're available and which topics you'd like to mentor. Who are we looking for? Professionals with practical experience who can provide valuable career guidance. We particularly value: • Real professional experience., • Knowledge of a specific industry or business environment., • Clear communication skills., • Empathy and active listening., • Reliability and professionalism., • Passion for helping others., • Availability for online mentoring sessions. Whether you're employed, self-employed, an entrepreneur, consultant, executive, specialist, technician, or retired professional, we'd love to hear from you. You may also mentor based on previous positions or companies you've worked for, always respecting confidentiality and any non-disclosure obligations. Professional Fields We're looking for professionals from virtually every industry, including: Technology, Engineering, Marketing, Communications, Design, Sales, Finance, Banking, Human Resources, Law, Education, Healthcare, Science, Consulting, Administration, Construction, Logistics, Hospitality, Retail, Entrepreneurship, and Creative Industries. Working Conditions This is a flexible, session-based opportunity. There are no fixed working hours or guaranteed monthly income. The number of mentoring sessions you receive will depend on: • Demand., • Your area of expertise., • Your availability., • Interest generated by your profile. Before activating your mentor profile, you'll receive full information regarding: • Your payment per session., • Session duration., • Booking process., • Cancellation policy., • Payment procedures. How to Apply Please tell us: • Your current profession or role., • Previous positions and industries you've worked in., • Companies or business sectors you can speak about., • Topics you'd feel comfortable mentoring on., • Your approximate availability., • A short introduction explaining why you'd like to become a mentor. Your professional experience can generate additional income while helping someone make one of the most important decisions of their life. If you'd like to become part of MentorUp, complete our application form—we'd love to hear from you. Become a Mentor at MentorUp. The MentorUp Team

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