Senior Scheduling & Operations Coordinator
4 days ago
Sidcup
🌿 Senior Scheduling & Operations Coordinator House of Willow Alexander – Sidcup/London Full-Time | Permanent Be the heartbeat of our daily operations. At House of Willow Alexander, we’re building a modern British home & garden institution. From gardens to cleaning, window care to interiors, our teams deliver trusted services to homes across London and Kent. To keep everything running smoothly, we’re looking for a Senior Scheduling & Operations Coordinator to join our growing team. What you’ll be doing • Plan the day: Build and adjust daily service schedules so our vans and teams run like clockwork., • Keep things moving: Monitor live jobs, resolve issues fast, and make sure customers and teams are updated., • Support the field: Own our internal Task Manager system, distributing and tracking requests from the teams on the ground., • Delight customers: Confirm appointments, handle queries, and keep communication professional and proactive., • Track performance: Report on efficiency, utilisation, and customer satisfaction to help us improve every week. What we’re looking for • Experience in scheduling, coordination, or service operations (field service, logistics, or similar)., • Highly organised with great problem-solving skills., • Calm under pressure and able to juggle multiple priorities., • Strong communicator with both customers and colleagues., • Comfortable using scheduling/CRM or task management systems. Why join us • Work at the centre of operations in a growing, design-led, sustainable business., • Be part of a team shaping a new kind of British home & garden institution., • Gain hands-on responsibility with visibility across the entire business., • Fast-moving environment with real impact on customer experience and efficiency. Salary - £32- 36k with performance lead bonus 👉 If you’re a natural organiser who loves keeping things running smoothly — and you thrive when every day brings something new — we’d love to hear from you.