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As a Trainee Customer Care Co-ordinator, with the guidance of our Senior Co-ordinators, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. Are you an ambitious and driven individual who's looking to kickstart your

Important information Please note that Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future. Job description Care Coordinator Location: Albrighton, Wolverhampton, WV7 Salary: From £27,000 + bonus & on-call (DOE) Hours: Full-time | Monday to Friday About Us At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs - we tailor every care package to them, building a compassionate and skilled team around their requirements. We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment - and we're looking for people who share those values. About the Role In this pivotal role, you'll be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients. You will be based at your local Apollo Home Healthcare office in Albrighton, Wolverhampton, but at times, travel across the West Midlands & Shropshire regions will be required. Key responsibilities include: Act as the first point of contact for our clients, their families, and healthcare professionals Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes Monitor care delivery to ensure it meets individual care plans and quality standards Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions Support the out-of-hours on-call service on a 1 in 8 rota basis - with no requirement for hands-on care. When covering a weekend, you'll receive an additional day off the following week to support a healthy work-life balance. What You'll Need A Full UK Driving Licence and access to your own vehicle Solid experience in an office-based role, with a good understanding of admin processes and documentation. Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional. Strong problem-solving skills and the ability to remain calm and professional under pressure Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs. A team player with a positive, proactive approach and the ability to build strong working relationships. What We Offer Progression opportunities 25 days annual leave, plus Bank Holidays An extra day off for your birthday* An additional day off following the completion of on-call duties Bonus scheme Loyalty reward programmes at 3 and 5 years* Refer-a-friend scheme Workplace pension Paid DBS How to Apply If you are motivated, compassionate, and looking to join a supportive and dedicated team, we'd love to hear from you. Please apply with your CV via this job board. If you'd like to learn more about the role or working with Apollo, feel free to contact our Internal Recruitment Team: Phone: 01902 327396 Email: Equality, Diversity & Inclusion At Apollo Home Healthcare, we are committed to fostering an inclusive, supportive, and respectful environment where everyone is valued. We welcome applicants from all backgrounds and promote equality, diversity, and fairness across our teams. We believe in providing opportunities for every team member to thrive, grow, and succeed alongside colleagues from all walks of life. TPBN1_UKTJ