Coordinator - Repatriation
4 days ago
Esher
We’re looking for a motivated and organised colleague to join our Medical Services team as a Coordinator – Repatriation. This is a key role within our 24/7 global assistance operation, working closely with our medical teams to manage the safe and efficient repatriation and evacuation of clients around the world. \n If you enjoy fast-paced, meaningful work, and you’re ready to develop further within Healix, this could be a great next step. Our Values in Practice\n In this role, you’ll demonstrate the Healix values: \n\n • Put people first – ensuring clients and colleagues receive compassionate, high-quality support.\n, • Think independently – applying sound judgement and clinical guidance to make decisions.\n, • Earn trust – communicating openly, reliably and respectfully.\n\n These are supported by our core competencies: \n\n • Accountability\n, • Collaboration\n, • Communication\n, • Problem-solving\n, • Resilience\nWhat you’ll bring\n We’re looking for someone who has: \n\n • Experience in travel insurance assistance, claims, medical repatriation, or a similar customer-facing service environment.\n, • Strong understanding of travel insurance and medical assistance procedures.\n, • Confidence using Microsoft Office applications.\n, • Excellent communication and stakeholder management skills.\n, • The ability to manage complex, high-value, and time-critical cases.\n, • A proactive approach to meeting service levels and quality standards.\n, • Strong organisation, attention to detail, and the ability to stay calm under pressure.\n\n Desired (but not essential): Cert CII (UK) or equivalent. Why consider this role?\n This is a great opportunity to: \n\n • Develop specialist experience in medical repatriation and global assistance.\n, • Build strong cross-team relationships across medical, operations, and logistics.\n, • Grow within a supportive team where development and progression are encouraged.\n, • Play a direct role in delivering life-changing support to clients worldwide.\n\n About The Role What you’ll do\n As a Coordinator - Repatriation, you will take ownership of the entire repatriation and evacuation process. Your responsibilities will include: \n\n • Leading the coordination of medical evacuations and repatriations, ensuring cases run smoothly and meet clinical and contractual standards.\n, • Managing financial documentation and case reserving, making sure information is accurate and transparent.\n, • Supporting airline medical clearance processes, working directly with the medical team to meet airline and clinical requirements.\n, • Selecting, briefing and supporting medical escorts, ensuring they are prepared and equipped for their assignments.\n, • Arranging logistics, including accommodation, transfers and equipment, ensuring seamless continuity of care.\n, • Auditing and progressing cases, escalating any high-risk or deteriorating cases promptly to operational or clinical leadership.\n, • Effectively managing workload, recognising when to seek support to maintain safe service delivery.\n, • Balancing service quality with cost-effective decision-making in partnership with management.\n, • Participating in regular training and development, supporting continuous improvement across the team.\n, • Contributing to team culture, sharing knowledge and supporting colleagues to deliver exceptional service.\n\n Required Criteria \n\n • Medical Assistance Experience\n, • The ability to prioritise your work whilst meeting client expectations\n, • Excellent Negotiation and Communication Skills\n\n Desired Criteria \n\n • Cert CII (UK) or equivalent insurance qualification desired\n\n Skills Needed \n \n Company Culture \n \n Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. \n Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. \n Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. \n We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. \n Company Benefits \n Commitment to career development \n We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. \n We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. \n Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities \n Salary \n Starting from £30,000.00 per year
