Facilities Coordinator
2 days ago
Surrey
Main Purpose of the Role \n \n The Facilities Coordinator is responsible for supporting the effective delivery of Facilities Management and maintenance activities across a portfolio of properties. The role involves coordinating day-to-day facilities requirements, responding to enquiries, supporting health and safety compliance, and following up on both hard and soft facilities management matters. \n The successful candidate will provide a professional, responsive and customer-focused service while supporting the Senior Facilities Coordinator with the day-to-day administration and management of facilities activities across the property portfolio. \n \n Key responsibilities \n\n • Support the delivery and coordination of Facilities Management and maintenance activities across the property portfolio.\n, • Receive and respond to day-to-day enquiries from colleagues, customers and other stakeholders, providing a timely, courteous and effective service.\n, • Support the Senior Facilities Coordinator with premises health, safety and compliance requirements.\n, • Ensure a high standard of service delivery is maintained at all times while achieving value for money.\n, • Develop and maintain strong, professional relationships with stakeholders, colleagues, clients and suppliers.\n, • Provide a consistently high level of customer service.\n, • Manage and support communications with clients, suppliers and internal teams.\n, • Proactively manage tasks, priorities and expectations within the directorate.\n, • Identify and escalate concerns, risks or issues to the appropriate senior manager where necessary.\n, • Contribute to the continued improvement and success of the facilities management service through effective operational support.\n\n \n General Responsibilities \n\n • Support the delivery of assigned tasks and jobs in conjunction with the Facilities Management Service Desk, ensuring that client or customer requirements, concerns and complaints are dealt with effectively and communicated appropriately.\n, • Oversee the completion and accurate recording of regular checks required across the properties.\n, • Carry out site visits as part of an ongoing service plan.\n, • Undertake site visits when properties are being brought into the portfolio and assist with establishing the facilities services and requirements for those properties.\n, • Deliver a range of administrative and customer service activities in support of established systems and processes, ensuring agreed standards are maintained.\n, • Adhere to established standards of service delivery and support all relevant regulatory, statutory and technical compliance requirements.\n, • Support the Senior Facilities Coordinator in delivering initiatives and projects as required, particularly those relating to the mobilisation, transition and commencement of services at new properties.\n, • Maintain high standards of health, safety and welfare at work and take reasonable care of the health and safety of yourself and others.\n, • Comply with safeguarding policies and procedures where applicable.\n, • Adopt a safety-first approach and proactively contribute to a culture where health and safety is openly discussed and actively managed.\n, • Support the effective management of quality, health, safety and environmental requirements, ensuring that relevant systems and processes are followed and risks are proactively managed.\n, • Manage services in accordance with applicable quality management standards.\n, • Promote and actively seek sustainable working practices, processes and products.\n, • Undertake any other reasonable duties appropriate to the level and nature of the role, as required by the line manager.\n\n \n Experience \n Essential \n\n • Previous experience in a customer-facing or customer service role.\n, • Good understanding of routine property and facilities checks required to maintain compliance.\n, • Experience of accurately recording and monitoring inspections, checks and actions.\n, • Strong written and verbal communication skills, with the ability to clearly articulate findings, issues and recommendations.\n, • A proactive approach to managing tasks, priorities and deadlines.\n, • Good organisational and administrative skills.\n, • Experience working in an environment supporting staff, customers, tenants or members of the public.\n\n \n Desirable \n\n • Previous experience working within a Facilities Management, property, estates or service delivery environment.\n, • Experience in a service-providing or customer-focused organisation.\n, • Full UK driving licence.\n\n \n Personal Attributes \n Essential \n\n • Able to build trust and establish effective working relationships with clients, colleagues, suppliers and other stakeholders.\n, • Takes ownership and responsibility for their work and ensures that deadlines and commitments are met.\n, • Able to prioritise and plan their own workload effectively in an environment with competing demands and priorities.\n, • Self-motivated and able to work independently using their own initiative.\n, • Flexible and adaptable, with the ability to respond positively to changing requirements and working environments.\n, • A strong and confident communicator.\n, • Effective problem-solving skills, with a focus on maintaining service continuity and minimising disruption to customers and end users.\n, • Professional, approachable and customer-focused.\n, • Demonstrates a positive attitude towards continuous improvement and service excellence.\n\n \n Education, Knowledge, Skills & Abilities \n Essential \n\n • Willingness to undertake relevant professional or vocational training and development where appropriate.\n, • Good understanding of Facilities Management and/or property-related activities.\n, • Excellent written and verbal communication skills, with the ability to build positive relationships with customers and stakeholders.\n, • Good IT skills, including experience using databases, email and Microsoft Office applications.\n, • Ability to work collaboratively with colleagues and stakeholders to improve customer service and operational performance.\n, • Strong administrative and organisational skills.\n, • A methodical and structured approach to information gathering, recording and reporting.\n, • Ability to accurately maintain records and manage information.\n, • Ability to identify issues, assess priorities and escalate matters appropriately.\n\n \n Health, Safety, Quality & Environment \n The post holder is expected to: \n\n • Maintain a strong commitment to health, safety and welfare in the workplace.\n, • Take reasonable care for their own health and safety and that of others who may be affected by their actions.\n, • Follow all relevant health and safety, safeguarding, environmental and quality policies and procedures.\n, • Proactively identify and report risks, hazards, incidents and areas for improvement.\n, • Support a positive safety culture across the properties and facilities portfolio.\n, • Promote sustainable working practices and seek opportunities to improve environmental performance.\n\n
