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Overview In this role you will drive memorable guests experiences through hosting VIP and premium events while supporting revenue goals. You’ll work with cross-functional teams to deliver engaging experiences, from birthday parties to corporate events, at a high standard of service. The position blends guest engagement with sales, ensuring smooth operations and discretion when hosting high-profile guests. This is a fast-paced, team-driven role at Britain’s biggest wildlife theme park with meaningful guest impact. Pay / BenefitsMerlin benefits page discounts on retailers, restaurants, and travel25% discount in on-site retail shops and restaurants40% discount on LegoMerlin Magic Pass – 20 free tickets for you and your circleongoing training and development opportunities ResponsibilitiesHost VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiencesGuide guests around the Resort as part of VIP and package experiencesSupport delivery of corporate events and conference centre functionsPromote, sell and upsell experiences and products (e.g., Fastrack, Annual Passes) across the ResortProvide exceptional guest service and build memorable interactionsMaintain in-depth knowledge of Chessington and Merlin products and experiencesComplete cashier duties and process transactions accurately (PCI compliant)Prepare event and conference spaces to a high standardComplete daily operational paperwork and departmental administrationDeliver hotel packages to guests in on-site hotelsDrive the Safari Truck safely where applicableContribute to high operational standards and unforgettable visits Key requirementsPositive attitude and ability to work in a fast-paced team environmentPrevious customer-facing experience desirableOver 18 years oldFull UK Manual Driving Licence (preferred)Strong communication skills and professional, discreet interaction with guests and colleaguesStrong communicationGuest-focused mindsetProfessional and discreet demeanorCash handling and PCI-compliant transactionsProduct knowledge across resort experiences and upgradesUpselling experiences and premium offerings

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