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The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc. · Provide product consultation, product selection service to distributors, sub-distributors. · Carry out other duties assigned by line manager. Knowledge Skills · Fluent in Microsoft Office applications including Excel, Word, and PowerPoint. · Fluent in English and Mandarin, both written and verbal. · Good communication skills and interpersonal skills · Network/IT basic knowledge. · From an Engineering or related degree discipline Competence · Ability to convey complex technologies and specifications. · Aptitude to quickly learn new technologies. · Excellent analytical and problem solving skills. · Detail oriented troubleshooting skills. · High flexible to work onsite or office and ready to travel on short notice. · An ability to work with diverse teams and team members (Product, Channel sales, etc.).

The job holder who has a good understanding of the regional market is expected to develop and implement effective channel sales strategy as well as provide support to existing channel partners ensuring sustainable long-term partnership with them. The job holder also takes responsibility in achieving annual sales targets and contributes to the increase of the company’s market share. Job Description • Carry out market research, competitor and customer surveys (including: existing and prospective customers, competitors’ channel partners, channel coverage and sales strategy, etc.), identify new sales opportunities and market trends., • Develop and implement channel sales strategies, create short and long term business plans to increase sales revenue., • Build and maintain sustainable relationship with existing and potential Tier-1 distributors to diversify distribution channels., • Develop new Tier-2 distributors for HIKVISION brand, HIlook, EZVIZ and other new businesses; regularly evaluate their performance, qualification, capability in order to maximize channel coverage in regional market., • Responsible for annual & quarterly target settings for distributors; follow up with KPIs linked to these targets., • Coordinate quarterly business review meetings and review business development progress against agreed plans., • Responsible for weekly/monthly revenue tracking/forecast; manage stock levels & stock rotations, credit notes, payment terms, rebate policy, price list & special pricing issues, channel incentive programme., • Deliver product and commercial education and training in conjunction with business partners., • Plan, implement and follow up with distributors’ marketing activities (such as product/solution roadshow, seminar, workshop, forum etc.) with marketing team., • Responsible for contract management of channel partners; utilize internal and external resources ensuring deliveries of orders are in timely and accurate manner, as well as timely collection of accounts receivable., • Microsoft Office skills including Excel, Word, and PowerPoint., • Fluent in English and Chinese, both written and verbal., • Strong communication skills as well as excellent negotiation skills., • Good analytical skills.