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Job Title: Housekeeping ManagerLocation: Headcorn, Kent - Own transport requiredSalary: £31,200 - £33,000 dependant experienceJob Type: Permanent, Full TimeAbout us:The Big Cat Sanctuary is a remarkable conservation destination. Our mission is to protect wild cats through Conservation, Rescue, Welfare, Breeding, and Education. We offer intimate, premium guest experiences where quality takes precedence over volume, ensuring every visit is memorable.About the role:The Housekeeping Manager is a pivotal role at the heart of the guest experience at The Big Cat Sanctuary. You will set and sustain the gold standard of cleanliness, presentation, and ambience across our luxury wildlife lodges, visitor-facing spaces, and operational back-of-house areas, ensuring every environment reflects the prestige and magic of the sanctuary.You'll be the custodian of first impressions and lasting memories, leading a dedicated team with passion, precision, and genuine pride in what makes The Big Cat Sanctuary an unrivalled destination in the UK. A polished, professional appearance and an instinctive understanding of luxury guest expectations is essential.Key dutiesLeadership & Team DevelopmentRecruit, induct, and develop a high-performing Housekeeping team, fostering a culture of pride, ownership, and continuous improvement.Create, manage, and communicate staff rotas to ensure seamless coverage across lodges, laundry, all guest-facing areas and operational back-of-house areas.Deliver ongoing coaching and formal training, embedding consistent standards and inspiring genuine passion for exceptional service.Conduct regular performance appraisals, supporting team members to grow and excel in their roles.Lodge & Estate PresentationOversee the preparation, turndown, and daily servicing of at least eight luxury wildlife lodges to the exacting standards befitting a 5-Star Gold-accredited property.Conduct thorough daily inspections of lodges, guest reception areas, dining spaces, heritage rooms, and all operational back-of-house facilities.Ensure presentation across the estate is immaculate at all times, proactively addressing any concerns before they reach the guest.Manage linen, soft furnishings, and amenity presentation to the highest luxury standard, coordinating laundry and housekeeping operations efficiently.Guest Experience & RelationsChampion a guest-first culture within the Housekeeping team, ensuring every interaction, however brief, is warm, professional, and attentive.Respond to guest feedback and housekeeping-related queries promptly and with grace, resolving issues in line with company values and procedures.Oversee lost property procedures meticulously, logging, storing, and returning guest items with care and discretion.Operations, Compliance & Budget ManagementManage the housekeeping budget with commercial acumen, controlling labour costs and procurement of cleaning supplies, linens, and amenities.Maintain accurate inventory records, anticipating demand and placing orders to avoid shortfalls.Liaise closely with the Operations team to log, prioritise, and follow up on property maintenance and repair requirements.Coordinate with the Lodges, Founders' Suite, Welcome Centre, Restaurant, Animal Rescue Centre and Staff areas to ensure housekeeping services are delivered seamlessly across all facilities.Enforce all health, safety, and sanitation protocols in full, including COSHH compliance, correct PPE usage, and chemical handling procedures, in conjunction with the H&S Officer.Ensure all team members adhere to COSHH instructions and that relevant records and risk assessments are kept up to date.Collaboration & Continuous ImprovementAttend and contribute to team meetings and cross-departmental briefings, sharing insight and championing housekeeping standards.Actively participate in formal and informal training and development opportunities.Contribute ideas and initiatives that support the sanctuary's journey towards 5-Star Gold hospitality accreditation.Carry out additional duties as reasonably required in support of the wider sanctuary operation.About you:EssentialProven experience in a housekeeping management/supervisory role within a luxury hotel, lodge, or premium hospitality environmentAn exceptional eye for detail and a natural instinct for standards of presentation that exceed expectationStrong people leadership skills, with the ability to motivate, develop, and hold a team to account with warmth and claritySound knowledge of COSHH regulations, health and safety requirements, and safe chemical handlingExcellent communication and interpersonal skills, confident, professional, and warm with both guests and colleaguesHighly organised, self-motivated, and able to prioritise effectively within a fast-paced, seasonal environmentFlexibility to work across a 7-day rota including weekends and bank holidaysWhat we offer:28 days paid annual leave, plus Christmas Day off as standard.Overtime or TOIL available for additional hours worked.Free access to BCS and a network of UK and European zoos and wildlife collections.Enhanced family leave.Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission.Please click on the APPLY button to send your CV and Cover Letter for this role.The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds.Candidates with experience of; Housekeeping Manager, Executive Housekeeper, Luxury Hotel Housekeeping, Boutique Lodge Manager, Head Housekeeper, Hospitality Operations Manager, 5-Star Hospitality, Front of House Management, Estate Presentation Manager, Accommodation Services Manager, Luxury Resort Housekeeping, Housekeeping Supervisor, Hospitality Team Leader also be considered for this role.TPBN1_UKTJ

Head Housekeeper required for a hotel located in the outer Ashford, Kent area. Live in is available. As Head Housekeeper, you will have previous housekeeping management experience from within a hotel or similar. Alternatively, you may be a housekeeping supervisor currently looking for your first senior appointment. This role is hands on, which will require you to manage areas within your remit including: rota scheduling, purchase and cost control, linen control, standards of cleanliness and quality to ensure your department runs smoothly. Example of some of your duties / requirements as Head Housekeeper: To ensure the smooth running of the Housekeeping Department. Manage and control the cleaning and inspection of guest’s rooms and public areas on a daily basis, to ensure excellent cleaning results and standards. To be responsible for training, motivating and developing your housekeeping team to ensure standards are maintained and exceeded with regards to the presentation and cleanliness of public areas and guest bedrooms. Rota scheduling of your housekeeping team according to the business levels. Check that furnishings and equipment are in good repair. Control of housekeeping procedures, including lost and found, Health & Safety, COSHH, keys, reporting maintenance issues and emergency procedures. Manage and record the linen – dirty and clean. This is a full time role, working 5 days over 7, to include week-ends on a rota basis according to business levels. You will need to be hands on assisting to get rooms back for hire. Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member. The salary for the vacancy of Head Housekeeper is given as £32,000 to £35,000 / per annum. Live in is available. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration Candidates must be eligible to live and work in the UK

Capitol Cleaning & Support Services is a growing national commercial cleaning and support services provider delivering high-quality cleaning solutions to clients across the UK. Work collaboratively with Supervisors and Cleaning Operatives. This is a shared operational resource deployed where needed

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Report any maintenance issues or hazards to the supervisor promptly. Assist with special projects or additional cleaning tasks as required by the management. Experience Previous experience in outdoor cleaning or gardening is desirable but not essential; training will be provided.

Capitol Cleaning & Support Services is a growing national commercial cleaning and support services provider delivering high-quality cleaning solutions to clients across the UK. This is a shared operational resource deployed where needed to support Regional Operations Managers, Site Supervisors, and

Reference: BBBH25849B Keywords: Production Team Leader, Production Supervisor, Line Leader, Manufacturing Supervisor, FMCG, Food Manufacturing, Food Production, Packaging, Packhouse, Production Operative, Team Management, Staff Training, KPI Reporting, Continuous Improvement, Lean Manufacturing, HAC

Capitol Cleaning & Support Services are seeking to employ a mature, reliable person to work at one of our sites in Church Hill, Loughton, IG10 1NP on a Cover Cleaning basis Must have an updated enhanced DBS (dated within the last year) cleaning duties to be carried out five days a week 2 hours

Package Description: Looking for a meaningful role where you make a difference every day, without providing direct care? Join Tilford care home as a Housekeeper At Tilford care home, we believe that a clean, comfortable and welcoming environment is at the heart of great care.The care youll provide i

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The Role Leading the team in their role and required duties Maintain a high standard of cleaning and hygiene within the home Supervision of your team and actively encourage their development Understand residents needs and ensure these are being met Ensure the laundry of residents clothing is to the