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Senior Complex Systems Engineer / Consultant – Underwater Complex Systems This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. In terms of location, we have offices in London, Bath, Bristol, Weymouth, Glasgow or Fareham and we are happy to explore flexible and hybrid working arrangements. • Be a UK-born sole national., • Have held no other nationality at any time., • Have continuously resided in the United Kingdom for the past five years., • Be able to obtain and maintain full UK security clearance in accordance with government vetting standards., • Provide satisfactory evidence of identity, nationality, and residency as part of the clearance process. Technical Capability United Kingdom BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful, practical solutions. Committed to creating a safer, more efficient, effective, and sustainable future, BMT values diversity, equity, and inclusion, recognisng their pivotal role in achieving our business purpose. Learn more about BMT at www.bmt.org. At BMT, we pride ourselves on being a verified flexible workplace, providing freedom and choice. We understand not everyone has the same needs in order to make work work for them and their lives - we'd love you to discuss any requirements for flexibility with us - we can't promise to fulfil every request but we do promise to listen to what matters to you. Learn more about our flexible status at Flexa Careers Joining BMT means gaining access to a comprehensive set of employee benefits designed to empower your success. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including: • Private Medical (family coverage), • Enhanced Pension, • 18 weeks enhanced maternity pay (after a qualifying period of 1 year), • Family friendly policies, • Committed to an inclusive culture, • Wellbeing Fund – an annual fund for personal hobbies or interests, • 26 Days Annual Leave (plus bank holidays), • Holiday Trading, • Retail Vouchers, • Professional Subscriptions As a Senior Complex Systems Engineer (Grade 4), you will play a key role in delivering high‑quality engineering support across submarine combat systems and mission‑critical underwater complex systems. You will operate within a specialist team of Mission and Complex Systems engineers and consultants, contributing to the successful delivery of engineering projects or sub‑projects of varying scope, scale, and technical complexity. Working both independently and as part of multi‑disciplinary teams, you will be engaged throughout the full lifecycle of customer delivery. You will collaborate closely with Project Managers to shape delivery approaches, identify and mitigate risks, develop robust project plans, and monitor and report progress against agreed schedules. You will also help to ensure effective stakeholder engagement and communication at all stages of project delivery. In partnership with our customers, you will support the achievement of key project milestones and deliverables, particularly in relation to sustaining in‑service capabilities and developing the next generation of complex submarine combat system solutions. Drawing on BMT’s extensive experience in defence‑related engineering, including the management and operational employment of advanced submarine combat systems, you will also contribute to the expansion of our consultancy and engineering services into emerging non‑defence underwater complex system domains. You’re an enthusiastic team player with a strong passion for your area of expertise. You bring demonstrable experience and specialist knowledge in the operation and support of complex submarine combat systems or other complex underwater mission systems. Ideally you will have knowledge and experience in the design, procurement, delivery into service and support of complex submarine combat systems, along with a solid understanding of MOD business processes relevant to combat and mission systems engineering. You’re an articulate, informed, and persuasive communicator who exercises diplomacy and discretion when engaging with others—both internally and externally. You have a sharp analytical mind, able to quickly interpret complex data and use insights to identify options, make sound recommendations, and support robust, defendable decisions. You will have actively maintained knowledge in the submarine Combat Systems area. You will be competent enough to provide detailed and specific advice regarding the application of your specialized area to both BMT internal stakeholders and our customer base. • Comprehensive technical and/or Operational understanding of, Command, Control, Communications, Combat and Mission enabling systems., • Preferably experienced on UK RN submarine/surface platforms., • Familiar with other complex systems such as Platform Management Systems and understanding of computer networks architecture., • Knowledge (desirable Thorough) of the engineering artefacts required throughout the MOD CADMID lifecycle., • Incorporated Engineer (IEng) or working toward with ability to achieve in 18 months., • Level 5 or higher Engineering qualification (or equivalent experience)., • Experience in defence, naval or underwater systems engineering environments. Basic (desirable Thorough) understanding of the defence procurement policy, process and procedures., • Basic (desirable Thorough) knowledge of the MOD/SDA stakeholders and industry suppliers. If you are ready to contribute your skills and passion to a dynamic team addressing impactful challenges, we invite you to apply for this exciting opportunity with BMT. Join us in shaping a safer, more efficient, and sustainable future. A message to recruitment agencies: We receive applications exclusively via our ATS. Please note that we do not accept CVs submitted via email to the HR department or staff within our Operational teams. We will not progress CVs shared on a speculative basis by email and you accept our right to pursue such candidates with no obligation to third‑party terms and conditions or liability to a fee #J-18808-Ljbffr

JOB TITLE: Senior HR Business Partner- Aviation LOCATION: London, Heathrow HOURS: 40 hours per week, flexibility required to support a 24/7 operation CONTRACT: Permanent You will need to be a versatile, diverse and experienced HR generalist who has a proven successful record of leading and delivering all aspects of HR and IR with dedication and passion, whilst keeping abreast with changes in employment legislation. You be responsible for shaping the performance and development systems for all ABM Aviation UK Ltd team members as well as designing and supporting the company talent frameworks. This includes performance management, succession planning and workforce/human resource planning whilst guiding and managing Human Resources services for the Company. Confidentiality is key as well as loyalty to the operational Directors, HR and the Company. You need to be able to give a clear picture with full understanding of how each division or site is running and what is happening at all levels. Effective people skills are critical to always ensure good relationships with all team members and external contacts. You will also be responsible for developing and implementing the HR planning of each division or site and l produce accurate and timely HR reports monthly in order to provide accurate information to the Senior HR Director and operational leads. The Senior HR Business Partner is the strategic People partner for ABM's London Heathrow Passengers Requiring Support (PRS) contract. Partnering with the Account Director and senior operational leadership team, the role translates the contract strategy and ABM UK & I People Strategy into a focused account people plan with clear priorities, ownership and measurable outcomes. Reporting initially to the VP, HR UK & Ireland, the role is accountable for ensuring people priorities support safe and consistent service delivery, colleague experience, operational performance and client confidence within a complex, high-profile 24/7 aviation environment. This is an individual contributor role with no direct reports. It delivers outcomes through influence: coaching operational leaders, building manager capability and bringing together the right People specialists and business stakeholders to deliver agreed priorities. The role has a critical focus on strategic workforce planning, frontline leadership capability, talent and succession, colleague engagement and voice, attendance, retention, performance, inclusion and workforce stability. It uses people, operational and client insight to identify root causes, anticipate risk and target action where it will have the greatest impact. The role also provides senior People leadership for organisational change, employee and industrial relations, business-critical people risks and people-related client governance, working closely with Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Communications Shared Services, People Insights, HR Technology and People Programmes. • Lead the development and delivery of the London Heathrow PRS account people plan, aligned to the contract strategy, ABM UK & Ireland People Strategy, operational priorities and Enterprise strategy., • Act as a trusted adviser to the Account Director and senior operational leadership team, providing commercially focused, practical and insight-led People advice., • Build effective relationships with relevant client stakeholders and contribute to people-related client governance, reviews and improvement plans., • Translate operational priorities, service requirements and client expectations into clear workforce, leadership, culture and colleague-experience outcomes., • Ensure people activity supports contract performance, service continuity, colleague experience and client confidence, escalating material risks to the HR Director., • Deliver outcomes through influence rather than formal authority, setting clear expectations with leaders and maintaining accountability for agreed people outcomes., • Coach and challenge operational leaders and managers to build ownership, capability, consistency and confidence in people leadership., • Bring together Employee Relations, Recruitment, Learning & Development, Talent, Engagement, Shared Services, People Insights, HR Technology, Communications and People Programmes around the account's priorities., • Establish clear ownership, handoffs, timescales and escalation routes so specialist support is joined up, timely and aligned to operational need., • Act as a senior escalation point for complex people risks, stakeholder challenges and cross-functional dependencies, ensuring the VP HR has early visibility of material issues., • Develop and drive a practical account culture and engagement plan that supports an inclusive, respectful and high-performing frontline environment., • Strengthen team member voice and communication across shifts, locations and workforce groups, ensuring leaders listen, respond and visibly follow through on feedback., • Use engagement, retention, attendance, employee-relations and operational insight to identify themes, address root causes and prioritise targeted interventions., • Coach leaders to improve performance, attendance, wellbeing, recognition and the quality and consistency of the day-to-day colleague experience., • Work with Communications, Engagement and other specialist teams to ensure account activity is coordinated, accessible and relevant to frontline colleagues., • Lead strategic workforce planning for the London Heathrow PRS contract, aligning workforce capacity and capability to service demand and operational requirements., • Work with leaders to identify recruitment and retention pressures, future skills, critical-role dependencies, capability gaps and succession risks., • Partner with Talent, Recruitment and Learning & Development to strengthen frontline leadership, critical-role succession, career pathways and workforce capability., • Support organisational design, structure reviews and changes to ways of working, ensuring accountabilities, spans and interfaces enable effective service delivery., • Bring relevant external insight from aviation, facilities management and frontline service environments to challenge thinking and inform practical solutions., • Lead the business partnering contribution to organisational change, service improvement, technology and process implementation, TUPE, mobilisation and demobilisation activity affecting the account., • Work with People Programmes and specialist teams to confirm the right delivery model, roles, governance and account support for each activity., • Provide senior stakeholder management, business context, people-risk insight and local implementation support so change is effectively coordinated, adopted and embedded., • Identify people risks, dependencies and colleague impacts that may affect service continuity, operational performance or client confidence, and ensure effective mitigation is in place., • Maintain effective relationships with employee representatives and trade unions, supporting constructive engagement and early resolution of workforce issues., • Support the VP and Industrial Relations & HR Policy Centre of Expertise with pay negotiations, collective consultation and other industrial-relations activity affecting the account., • Partner with Employee Relations on complex, high-risk or business-critical matters, ensuring decisions balance legal, commercial, colleague, operational and client considerations., • Use employee-relations data and case themes to identify systemic issues, strengthen manager capability and reduce repeat risk., • Establish a clear account people scorecard and governance rhythm, combining people, operational and relevant client measures to track delivery and impact., • Use workforce data and qualitative insight to identify emerging risks, trends and opportunities and turn them into focused action., • Provide clear, timely updates to the Account Director, account leadership team and HR Director on progress, risks, decisions and support required., • Evaluate the impact of people interventions and adjust priorities where outcomes are not improving at the required pace., • Contribute to continuous improvement of the People Operating Model, ensuring the account receives proactive, joined-up and value-adding support., • A clear, measurable London Heathrow PRS account people plan is agreed, owned and delivered in line with contract and client priorities., • Progress is demonstrated against agreed baselines and targets for colleague engagement, retention, attendance, workforce stability, manager capability and other priority people outcomes., • Workforce capacity, capability and succession risks are identified early and translated into practical action that supports service delivery., • Frontline leadership capability, critical-role succession and accountability for people outcomes are strengthened., • Complex employee and industrial relations risks are managed proactively, with repeat themes reduced and service disruption minimised., • Change is effectively coordinated and embedded, with colleague impact, operational continuity and client confidence actively managed., • Specialist People support is joined up and timely, with clear ownership, handoffs and accountability for outcomes., • People insight informs decisions and people activity makes a visible contribution to colleague experience, operational performance and client confidence., • Significant senior HR business partnering experience in a complex, unionised, frontline, customer-service or regulated environment; aviation or facilities management experience is desirable., • Demonstrable experience of developing and delivering strategic account people plans that improve workforce, leadership, culture and business outcomes., • Strong track record of influencing senior operational and client stakeholders, delivering through others and retaining accountability without formal authority or direct reports., • Experience of strategic workforce planning, organisational effectiveness, talent and succession, manager capability and employee engagement in a large operational workforce., • Strong employee and industrial relations experience, including complex case management, trade-union engagement, collective consultation and pay negotiations., • Ability to use people, operational and commercial data to diagnose issues, establish priorities, measure impact and communicate clear recommendations., • Experience of leading or supporting organisational change, TUPE, mobilisation, technology or process implementation in a business-critical environment., • Strong commercial judgement and an understanding of how people outcomes affect contract performance, service delivery, colleague experience and client confidence., • Resilient, credible and collaborative, with the ability to work at pace, navigate ambiguity and maintain effective challenge in a high-profile 24/7 operation., • CIPD qualification required., • Degree-level education or equivalent experience., • Further development in HR business partnering, change, employee relations or organisational design desirable. *Please note that obtaining an airside pass is an essential requirement of this role. As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check* We're proud to offer a great range of benefits including: • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For More Information About ABM's Benefits, Visit Our ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Aviation - Our Aviation team works across a wide range of specialist civil, mechanical and electrical engineering works including major international airports, regional airports and RAF airfields. MGroup Transport (Aviation) are seeking a Project Engineerto join our Maintenance team. We are excited to present this newopportunity for a talentedCivil Engineer Who is looking to be involved on a variety of challenging Engineering Projects. Primarily supporting our Aviation client in Hounslow this role is suitable for an experienced civil engineer looking to progress their career to the next level. Want to come and be a part of it? What will you be doing? The Maintenance team provides technical services for a range of construction related disciplines, and activities, focused on delivering great service everyday supporting our clients primary assets to enable an extraordinary airport, fit for the future. This role would be based out of our Heathrow Office and is suitable for existing Engineer or Experienced Supervisor looking to progress their career to the next level. Youll be supporting the Maintenance and Site Managers with expertise, managing and developing a reactive team in the quality and timely maintenance delivery for a variety of civil and infrastructure assets. Youll also ensure workflow runs smoothly, ensure standard processes are followed by the team, review outputs for quality-controlled documentation, track performance, and manage software. Ensuring excellent safety, standards and quality are maintained throughout the life cycle of the project. What youll bring Site experience. Knowledge of the requirements of Health and Safety and Environmental Standards. Proven capability in delivering technical packages on civil engineering schemes. Proficient in the use of setting out instruments. A desire to progress career by gaining a professional qualification with ICE. Demonstrate M Group Transport (Aviation) values and behaviours. Good grasp of commercial responsibilities High standard of presentation skills Excellent attention to detail. Ability to interpret scopes, technical information and drawings. Good communications skills and ability to work well with other teams and departments at all levels both internally and externally, including client liaison. Excellent data management and Quality Control. Keep up to date with legislations and current industry standards. SMSTS or equivalent Site Management Training Holder of CSCS accreditation Full UK driving license 5yr Traceable employment Desirable: Understanding of PAS128 requirements and of other industry standards Experience in the analysis of GPR data Previous experience in a management role Level 3 QCF Certificate in Utility Mapping and Surveying Experience working within engineering and aviation sector Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributory pension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers; As part of our excellent benefits package, we offer: Competitive basic salary Healthcare cash plan Company Vehicle or Allowance Pension Scheme Bonus Payment uplifts Paid holidays Personal development training leading to Professional Qualification About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupR&A IND2 TPBN1_UKTJ

Software Engineer (Rust) South West London | Circa £65,000 | Office Based Most software engineers spend their careers building features. This role is for someone who'd rather build confidence. A specialist engineering organisation at the forefront of safety-critical software engineering is looking for a Software Engineer with commercial Rust experience to join a team developing high-integrity software for some of the world's most demanding applications. Their work spans a broad range of industries, from satellites and sub-modular reactors to aerospace, automotive, medical devices and life sciences. Regardless of the application, the challenge remains the same: build software that performs exactly as intended, every time. You'll be involved throughout the software development lifecycle, contributing to requirements, development, integration, verification and validation activities alongside software, systems and test engineers. The environment is structured, technical and engineering-led. Quality, traceability and compliance are fundamental to success. What they're looking for Commercial experience developing software using Rust. Around five years' software engineering experience. Experience across requirements, development and/or test. Exposure to safety-critical or highly regulated environments. Knowledge of standards such as IEC 61508, EN 50128, ISO 26262, DEF STAN 00-55 or DO-178. A methodical approach to problem-solving and software quality. UK working rights and the ability to obtain BPSS security clearance. Why apply? For the right engineer, this is an opportunity to work on software where correctness, reliability and safety genuinely matter. You'll join experienced engineering teams solving technically challenging problems in an environment that values engineering rigour over shortcuts. Please note that visa sponsorship is not available for this position. Yoh Solutions Ltd , a Day & Zimmermann Company, are specialist recruiters supporting advanced engineering teams across embedded software, wireless communications and electronics. TPBN1_UKTJ

Resident Liaison Officer (RLO) - Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title: Resident Liaison Officer (RLO) - Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 - 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You'll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You'll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We're Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back! Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS 2035, Housing Association, Council TPBN1_UKTJ

The Role: We're looking for a commercially minded and data-driven CRM Lead to become Agria's subject matter expert for CRM, customer insight and marketing automation. This is an exciting opportunity to take ownership of our CRM strategy and capability, driving the development, optimisation and performance of our customer communications programmes. You'll play a key role in ensuring customer data, segmentation, reporting and marketing automation are used effectively to deliver commercial growth, enhance customer value and improve customer outcomes. Combining strategic thinking with hands-on technical delivery, the CRM Lead will play a pivotal role in shaping Agria's customer marketing capability, using data, insight and automation to enhance customer engagement, improve performance and deliver continuous improvement across the customer lifecycle. As the CRM Lead, you'll own CRM planning, customer insight, reporting frameworks, marketing automation and data governance, while providing expert guidance on customer targeting, performance optimisation and emerging CRM technologies. What You'll Be Doing: CRM Planning & Delivery Define, develop and optimise customer lifecycle programmes, ensuring communications are relevant, timely and aligned to customer needs and business objectives. Own the planning, development and continuous improvement of Agria's CRM, segmentation and marketing automation capability. Translate business objectives into data-led CRM plans that drive customer acquisition, retention and lifetime value. Lead testing, targeting and personalisation strategies to improve customer outcomes and commercial performance. Insight, Analytics & Reporting Own customer marketing reporting, insight generation and performance measurement. Analyse customer, campaign and commercial data, turning insights into actionable recommendations. Identify opportunities to improve customer engagement, retention and overall business performance. Develop reporting frameworks that support informed decision-making and measurable business outcomes. CRM Technology & Automation Lead the effective utilisation and development of FastStats, PeopleStage and associated CRM technologies. Design and deliver complex audience selections, customer segmentations, automated journeys and reporting outputs. Drive continuous improvements in CRM processes, data quality and technical capability. Stay informed of emerging CRM technologies, automation tools and AI-driven solutions, identifying opportunities to enhance performance and customer outcomes. Partner & Stakeholder Management Liaise with Paragon DCX and other CRM partners to ensure high-quality delivery and innovation. Act as the key CRM link between Marketing, IT, Data, Compliance and external suppliers. Lead CRM-related projects, translating business requirements into effective technical solutions. Collaborate across multiple teams to deliver customer-focused marketing initiatives and continuous improvement. What We're Looking For: We're looking for an experienced CRM professional who combines strong analytical capability with strategic thinking and hands-on delivery experience. You'll bring: Significant experience in CRM, database marketing, customer analytics or marketing automation roles. Advanced knowledge of customer segmentation, audience management and data-driven marketing. Strong mathematical, analytical and problem-solving skills, with the ability to interpret complex datasets and identify commercial opportunities. Proven experience translating analysis into strategic recommendations and measurable business actions. Hands-on experience using CRM and marketing automation platforms. Experience with Apteco FastStats and PeopleStage would be advantageous, although full training will be provided. Experience managing external agencies, technology partners and suppliers. Experience working closely with IT and MI teams to deliver customer marketing solutions. Strong commercial awareness and accountability for delivering measurable business outcomes. A growth mindset and genuine interest in emerging technologies, AI and automation, with a desire to apply innovation to deliver both commercial and Consumer Duty outcomes. Excellent communication and relationship-building skills. The ability to work towards agreed performance targets and deliver results. A versatile and adaptable approach, with the ability to respond quickly to the changing needs of a rapidly developing business. Why Agria Pet Insurance: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday! Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Please note, we operate a hybrid working model, with colleagues attending our Aylesbury office every Wednesday and working remotely for the remainder of the week. TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Our Aviation Survey team manages a wide range of specialist survey activities. Our dedicated surveyors have built and maintained relationships with our clients, working with sensitive information in safety and security critical operational environments, providing specialist geotechnical services. Delivering primarily in the Aviation sector we have an exciting opportunity to unlock growth in our Rail, Highways, Ports and Defence sectors, with further scope within in our Energy, Technology & Communications and Water divisions. Want to come and be a part of it? What will you be doing? Are you skilled at managing clients and developing new client relations, understanding contractual obligations, monitoring staff performance and multiple activities? Do you excel at preparing tenders and ensuring competitive processes? If so, we have an exciting opportunity for you! You will monitor staff performance and delivery activities. Prepare tenders and ensure resources for health, safety, and environmental issues. Control contract budgets to ensure commercial success by managing budgets and monitoring costs. Conduct site safety inspections and review findings with Project Managers. Efficiently manage resources to deliver a quality end product with minimal environmental risk. Understand the contract obligations and commitments. Monitor activities to log reimbursable costs and disruptions. Implement systems to ensure competent labour and subcontractors are available. Coordinate with Client project teams to deliver the required end product. Produce monthly reports for the Senior Management Team and attend meetings as required. Stay updated with legislation and industry trends. Develop opportunities and build long-term relationships with existing clients to maintain a repeat portfolio of work, while developing new and future clients across our transport division and beyond. Are you ready to take on this challenge and make a significant impact? Apply now and join our team! What youll bring Degree or equivalent in Civil Engineering. Expert knowledge of Survey Disciplines, including PAS128 (Utility Detection) Commitment to the highest practicable standards of health and safety and environmental protection. A proven ability to manage and track contracts from tender through to completion. Level 5 Leadership & Management Preferable Working knowledge and thorough understanding of CDM roles and SHEQ duties. Ability to assess risks including those associated with multiple sectors. Experience of managing delivery teams. Ranging from numerous smaller contracts to large contracts Good written and oral communication skills. Environmental Awareness Desire for self-development and continuous self-improvement. Share knowledge and coach other team members in order to support improvements in teams performance. Demonstrate M Groups values and behaviours. CSCS Black/White card Preferable Level 5 or above QCF Certificate in Utility Mapping and Surveying Preferable Experience of using GPR scanners, GPS and RD series equipment Preferable Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributorypension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers Company car and fuel card with a range of electric and hybrid vehicles to choose from Salary sacrifice car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Private health care for you and your family Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A IND1 TPBN1_UKTJ

Resident Liaison Officer (RLO) – Green Energy & Retrofit Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency Job Title: Resident Liaison Officer (RLO) – Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 – 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham. This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You’ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You’ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We’re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back! Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS 2035, Housing Association, Council

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Dragonfly Projects is a boutique consultancy practice specialising in Project Management & Employer’s Agency and across commercial and residential projects.We are a growing business and pride ourselves on acting as extensions of our clients’ teams providing strategic oversight, disciplined deliv

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