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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Employee Relations Investigator About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We’re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues. What you’ll do * Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc. * Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution * Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner * Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues * Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk * Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations * Act as role model and champion for Capital One Values * Participate in internal projects that improve investigative processes * Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained. What we’re looking for * Strong employee relations experience specifically in managing investigations, managing ER cases investigation and case management experience whether in a generalist or specialist role * Solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues (and relevant HR Qualifications such as CIPD Level 5 or above) * Experience with dealing with ACAS / Employment Tribunals * Consultation experience / worked in a unionised environment (desirable) * You’ll have project and/or change management experience, and use your continuous improvement mindset to challenge how we work * You’ll have excellent attention to detail, showing ability to break down complex problems and artfully push towards a solution * Experience of partnering with and influencing senior stakeholders, whilst being able to to present complex topics in a clear, concise, and compelling manner * Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on. * Strong sense of when to operate independently and when to seek support on an issue, adopting an appetite for learning in a fast-paced, ever-changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: CRM Specialist\nLocation: Nottingham\nSalary: £36,000 - £40,000 (DOE)\nType: Permanent || Full Time\nHours: Monday - Friday 08:00 - 17:00 || 1 Day WFH (Tue/Wed/Thu)\nOverview\nThe Flavour Network is in close partnership with a fast-growing, digitally led consumer brand to recruit a CRM Specialist. This is a key, hands-on role focused on owning and optimising customer communications across email, SMS, WhatsApp, and direct mail to drive customer acquisition, retention, subscription growth, and lifetime value across multiple brands.\nAs the CRM Specialist, you will work within a high-performing digital growth team and report to the Head of Acquisition & Retention. This role offers the opportunity to build and scale best-in-class lifecycle marketing programmes in a fast-paced, data-driven environment.\nWe are looking for a candidate with proven experience using Klaviyo to build campaigns and automated flows, a strong understanding of Shopify and eCommerce environments, and excellent attention to detail across copy, design and execution.\nKey Responsibilities for the CRM Specialist:\n * Own and execute the end-to-end CRM strategy across email, SMS, WhatsApp and direct mail\n * Plan and deliver weekly campaign calendars aligned with trading and marketing priorities\n * Support reactivation and retention initiatives through CRM\n * Build and optimise automated flows including welcome, onboarding, abandoned browse/cart, post-purchase, replenishment, churn prevention and win-back\n * Develop lifecycle strategies aligned to subscription customers and key lifecycle stages\n * Manage advanced segmentation and targeting strategies\n * Deliver personalised customer journeys to improve engagement and conversion\n * Lead A/B and multivariate testing across subject lines, creative, messaging, offers, and send times\n * Continuously improve performance through data-led optimisation\n * Monitor and analyse key metrics including open rate, CTR, CVR, revenue per recipient, churn and lifetime value\n * Report on performance and share insights with stakeholders\n * Ensure all CRM activity aligns with GDPR, consent management and deliverability best practices\n * Maintain a consistent, high-quality customer experience across all channels\nRequirements for the CRM Specialist:\nEssential:\n * Minimum 3 years’ experience in CRM, Email Marketing or Lifecycle Marketing\n * Proven experience using Klaviyo to build campaigns and automated flows\n * Strong understanding of Shopify/eCommerce environments\n * Experience working with subscription-based models (e.g. Recharge or similar)\n * Ability to design and build emails (Klaviyo and/or Figma)\n * Experience with WhatsApp marketing tools\n * Strong segmentation, personalisation and data-driven targeting skills\n * Confident in analysing performance metrics and driving optimisation\n * Commercially focused with a strong understanding of revenue and retention\n * Analytical and data-driven with a test-and-learn mindset\n * Strong attention to detail across copy, design and execution\n * Creative thinker with the ability to deliver engaging, on-brand messaging\nDesirable:\n * Experience with SMS marketing platforms\n * Basic HTML/CSS knowledge for email editing\n * Experience with A/B and multivariate testing\n * Knowledge of email deliverability best practices\n * Familiarity with CDPs, loyalty or referral platforms\nIf you have the relevant experience and are looking to take ownership of a high-impact CRM function within a growing business, we would love to hear from you

Print Estimator Is this the role you are looking for If so read on for more details, and make sure to apply today. Sutton-in-Ashfield £30,000 £38,000 per annum Pin Point Recruitment are currently recruiting for an experienced Estimator on behalf of a well-established and forward-thinking print and communications business based in Sutton-in-Ashfield. This is an excellent opportunity for a motivated and commercially minded individual with strong knowledge of print and finishing processes to join a dynamic team. Reporting to the Head of Business Solutions, you will be responsible for producing accurate and competitive commercial pricing for the Peterborough site, supporting both internal and external stakeholders. You will play a key role in delivering timely estimates, offering technical guidance, and ensuring the company maximises commercial return while maintaining exceptional service standards. Key Responsibilities • Liaise with sales teams and customers to fully understand project requirements, • Produce detailed and accurate estimates using agreed production routes, pricing structures and selling rates, • Identify alternative specifications or production methods to benefit both the customer and the business, • Provide technical and sales support to Internal and External Account Managers, • Respond proactively to email and telephone enquiries, • Assist with outsourcing specialist print or finishing requirements when necessary, • Maintain accurate documentation and records, • Support continuous improvement of commercial processes within the PRISM system, • Manage and prioritise the estimating inbox to ensure timely responses, • Proven experience producing estimates within the print industry, • Strong knowledge of print and finishing processes including Web, Litho, Digital Print and Direct Mail, • Commercially aware with excellent attention to detail, • IT literate and numerate xrnqpay, • Highly organised with the ability to prioritise workloads and meet deadlines, • Able to work independently and use initiative, • Competitive salary of £30,000 £38,000 (dependent on experience), • Opportunity to join a growing and reputable organisation, • Supportive team environment Apply today with Pin Point Recruitment.

Gleeson Homes have an exciting opportunity for a Technical Manager to join our team. As our Technical Manager, you will work closely with the Technical Director, the Technical & Commercial team and the wider business to manage and co-ordinate all aspects of the Architectural, Engineering and De-sign/Planning activities of the region from initial land appraisal through to final adoptions of a development. This is an exciting opportunity for technical professionals to join a fast growing, national home builder - shaping the future of the Gleeson brand, and leading up a highly talented team. Main Responsibilities: As a member of the Regional senior leadership team, it is crucial, to take a 'whole company' perspective to the performance of Building Homes. Changing Lives, being a Gleeson Ambassador for our vision, mission, values and our approach to performance excellence, whilst positively influencing and enhancing the profitability and operational effectiveness of the business. A High level summary of key responsibilities: Assist in the evaluation and appraisal of development opportunities and to provide information required to purchase land. Advise on and secure planning approvals, delivering and reporting as per Group policies and processes to meet the Region's business plan. Management of external planning, architectural and engineering consultants to ensure that all design in-formation is received, co-ordinated and distributed on time and within budget. Coordinate the preparation of the Pretender Health and Safety Information in accordance with the Gleeson procedures. Progress initial communications with all technical specialist suppliers and contractors e.g piling and sup-porting procurement department through procurement process. Provide the RMD and Land Director with operational and tactical planning reports and assessments presenting clear and reasoned planning advice in terms of potential risks/opportunities and likely planning gain requirements. The Ideal Candidate: A relevant qualification and/or broad experience in Technical/planning with an Engineering focus. Good strong knowledge of the full development/Technical process/Commercial awareness Broad knowledge of the legal frameworks associated with planning management and development procurement. Ability to create and manage programmes, in particular Critical Path. Previous experience as either a project or discipline manage within a development organisation. Working in a multi-disciplinary environment Awareness of Type approval with NHBC, LABC and SBD Good Organisational skills Flexible and adaptable to changing requirements Strong verbal and written communication Numerical and Literate Broad awareness of H&S/CDM regulations Technically competent in using AutoCAD Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car or car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan TPBN1_UKTJ

A leading dog food startup in Nottingham is seeking a CRM Specialist to enhance customer communications through email, SMS, and WhatsApp.You will focus on executing strategies to improve retention and subscription growth.The ideal candidate has experience with Klaviyo, a strong understanding of life