Complaints investigator jobs in Bracknell

To act as a process and investigative expert for both simple and complex tasks supporting improved customer outcomes. Complaints team looks to resolve all incoming complaints for the business. This ...

Demonstrate that you have various projects in place to continuously improve patient care, experience, and outcome. · To lead in the complaints investigation process and liaise with the business ...

Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be ... thorough investigation has been undertaken. * Ensure KPI's and Quality Audit results are ...

To investigate, resolve and report on complaints received for Property and Savings customers, providing the highest level of customer experience and delivery fair and justified customer outcomes. The ...

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.* Own all customer issues through to resolution.* Respond to the Financial Ombudsman Service timely and ...

Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures ...

PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Respond to the Financial ...

Investigate complaints appropriately to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

Complaint Management - resolving customer issues relating to billing, invoices, delivery, and collections Working with the wider business to investigating customers issues and resolving accordingly

The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers. Job Title: Customer Insight (Resolution ...

Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...

... investigations when requested/required. · Communication and cooperation with customers and distributors involved in the reported complaints. · Internal communication and cooperation with relevant ...

To carry out thorough enquiries and investigations of complaints, reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996 (as amended), ensuring that decisions made are fully ...

Monitor customer complaints, assist in trending, and conduct complaint investigations. Respond to customers when dealing with quality complaints. Experience and Qualifications Maths GCSE Grade 5 and ...

To investigate and resolve complaints relating to non-conforming product & services. To liaise with customers and with suppliers about NC's to rectify paperwork discrepancies / omissions To ...

Carry out reviews to ensure complaints are handled within guidelines and timescales and that responses to customers are clear and demonstrate that a thorough investigation has been undertaken

The post holder will lead the Employee Relationship team, ensuring that concerns and complaints are expertly triaged, and HR Investigations are completed to a high standard in a timely manner and ...

... investigations, when applicable * Communicate with other third-party providers and insurers, where needed * Identify any reportable complaints and escalate to the relevant team in line with Ticker ...

Conduct thorough investigations into employee complaints or concerns, ensuring a fair and impartial process. * ?? Provide coaching and guidance to managers on performance management and disciplinary ...

Respond swiftly to enquiries, complaints requests or problems raised by tenants, support providers ... Dealing with and investigating breaches of tenancy, serving Notices of Seeking Possession where ...

To report and record appropriate information concerning residents; participate in the Investigation of any complaints and feedback results * To ensure that the confidentiality and dignity of all ...

Handle responding (where appropriate) to customer complaints and deficiency reports, working with ... Conduct/lead compliance, internal and sub-contractor/supplier audits, investigation of non ...

Investigating and resolving client/supplier problems and complaints * Co-ordinating all aspects of shipping fine art and antiques from one destination to another * Liaising with overseas agents ...

Investigate and resolve compliance issues, complaints, and violations promptly and effectively. * Verify special provisions for compliance and escalate any associated risks to the Group Head of Legal ...