Complaints investigator jobs in St Albans

To act as a process and investigative expert for both simple and complex tasks supporting improved customer outcomes. Complaints team looks to resolve all incoming complaints for the business. This ...

Responding to complaints, investigating where necessary. * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...

Demonstrate that you have various projects in place to continuously improve patient care, experience, and outcome. · To lead in the complaints investigation process and liaise with the business ...

The ideal candidate for this assignment will - * have experience of resolving complaints/disputes ... This full-time Contingent Investigator assignment is deemed to be inside IR35. For this role, you ...

The Candidate Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman. * Demonstrated ability to reach balanced outcomes with limited ...

... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Thorough Investigation : Implementing robust casework management methods, you'll leave no stone ...

Identifying lessons learned from analysing complaints and recommending specific actions and changes to avoid recurrence Please note, experience of investigating complaints, service improvement and ...

You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers. Quality Manager Responsibilities: * Turn complex complaints data ...

Assess, monitor, and accurately record all complaints received, ensuring that investigation ... response deadlines are set. * Communicate with staff to gain information for complaint ...

Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be ... thorough investigation has been undertaken. * Ensure KPI's and Quality Audit results are ...

Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution. * Proactively engage with internal ...

To investigate complex complaints made under the Council's Corporate Complaints process * To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). * To carry out ...

Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases. * Support the Council to meet performance targets and regulatory ...

... to investigate and respond to complaints in accordance with the Principles of Dispute Resolution • Proactively work with our internal and external stakeholders to prevent informal complaint ...

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.* Own all customer issues through to resolution.* Respond to the Financial Ombudsman Service timely and ...

PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Respond to the Financial ...

To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.To carry out investigations in line with the Council's overall vision ...

Your main focus will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards. Responsibilities : * Conduct thorough investigations of ...

Investigation, resolution, logging and reporting of customer related complaints. * Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the ...

... inspections and investigations. * Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required. Main ...

To give expert professional advice and support to businesses promoting compliance through education, enforcement, and investigation of complaints. * To lead projects or multi-disciplinary operational ...

Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...

Co-ordinating the management, investigation and response to complaints. This will include advising and assisting delivery colleagues as necessary Skills, knowledge and experience To be considered for ...

Monitoring and investigating trends in quality KPI's, namely fails, rework and complaints and report to the Board. * Leading a culture of continuous quality improvement by constant monitoring and ...