Complaints investigator jobs in Wigan

Undertake complaints investigations and review appeals against non-complex FOIA and SAR disclosure decisions undertaken, in first instance, by peers. * Assist with the development and monitoring of ...

Summarise all evidence of investigations about customer complaints to be supplied to both customers & lenders. * To proactively seek to improve your own skills to the benefit of the company's service ...

We are seeking a Complaints Coordinator responsible for the effective logging and investigation of complaints, ensuring alignment with policies and regulatory standards. Core duties include

Providing feedback to fee earners on any issues identified during the investigation of a complaint. * Delivering training on complaints prevention and handling. * Advising the marketing team on ...

Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements* Support the complaints process to ensure compliance with policy and ...

So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you! At AXA we ...

Providing regular and timely feedback to fee earners on any issues identified during the investigation of a complaint * Delivering training on complaints prevention and handling, and responds to ...

... investigate feedback and complaints from customers showing empathy and understanding. Examine databases, files, records and liaise and meet with relevant staff in order to fully understand the events ...

The investigation of complaints, the accurate recording of facts and the preparation of reports concerning alleged breaches of planning control received from councillors, council officers, interest ...

The investigation of complaints, the accurate recording of facts and the preparation of reports concerning alleged breaches of planning control received from councillors, council officers, interest ...

Investigate complaints thoroughly and document findings * Discuss outcome of investigation with the complainant by telephone * Where required, write to the complainant to explain your findings, using ...

From investigating complaints to presenting evidence in court proceedings, your work will contribute to upholding planning regulations and fostering sustainable development. Key Responsibilities

Active involvement in Customer Concerns/Complaints/Queries, driving root cause identification, corrective actions and preventative actions.* Use problem solving techniques to investigate external and ...

Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all ... Sourcing and identifying customers plot and development information plus investigation history on ...

Occasional out of hours work Responsibility: * Assist and direct the statutory powers of enforcement and planning control, including the investigating of complaints, the monitoring of development and ...

Investigate first level complaints within the development. * Provide regular communication to customers with initial queries to resolution. * Monitor the CCTV cameras / security access to review and ...

Conducting investigations * Mediating disputes, and resolving conflicts in a fair and timely manner * Handle grievances and complaints * Act as a point of contact for employees seeking assistance

Identify and report non-conformities and closure of non-conformities * investigation of quality non-conformities/complaints using tools such as 8D/5Y and Ishikawa * Control of customer complaints ...

Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. * Identifying root causes of issues and recommending ...

... investigations and surgeries for our personal injury and clinical negligence clients. Our ... Experience of handling NHS complaints or working as a medical records clerk * Knowledge of the ...

Conduct thorough and impartial investigations into employee complaints and allegations, documenting findings and recommending appropriate actions. * Advise managers and supervisors on HR-related ...

The role of the Loss Adjuster is responsible for all aspects of property claim investigation ... complaints procedure and proactively progress the claim. * re-visits as required and report ...

Investigate, analyse and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss

... investigations • Coordinate and resolve immediate/urgent customer complaints, ensuring prompt responses/ resolution • Participate in the internal audit programme to ensure continued GMP ...