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Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Please note this is a FTC up to 6 months * About Lampton Group Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services. Why join Lampton Group? We offer annual pay reviews and incremental pay increases Hybrid working 24 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Customer Care Officer you will be responsible for offering a best-in-class complaint handling service as part of a team dedicated to the Voice of our Customer and Community. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers through root-cause analysis and action planning. Key Responsibilities include: Conduct investigations into formal complaints received and reach an outcome based on the merits of each case, communicating the findings and outcome to our customers and stakeholders, clearly and concisely, whilst constructing a strong oral and written argument Support the facilitation of Stage 2 Review meetings, with customers, advocates, stakeholders, and engaged independent customers. Liaise and develop a working relationship with other departments across the organisation and external stakeholders, including our clients, various Ombudsman, contractors, and local councillors. Support the collation of complaints data by recording common trends and themes by utilising data from our customer management systems. Collate, review and feedback compliments and good-news stories to re-enforce positive behaviours. Use appropriate tools to establish the root-cause of the problem and recommend actions to rectify the issue including preventative solutions. Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. Conduct trend analysis to identify and highlight any organisational themes. Manage, collate and redact information for example information related to customer Subject Access Requests and FOI requests. To undertake adhoc customer satisfaction surveys. Support the wider VoCC team as required in other administrative activities Experience and Qualifications required A track record of managing complaints and customer feedback Strong knowledge of Data Protection and Freedom of Information regulations Ability to investigate issues, problem-solve and make informed decisions. Experience using CRM and customer data systems. Experience working to KPIs, deadlines and accuracy standards. Excellent written and verbal communication. Strong attention to detail, literacy/numeracy and Microsoft 365 skills. Confident handling challenging conversations with empathy and professionalism. Strong interpersonal skills and collaboration ability. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

West London | Hybrid Working (2 Days Office / 3 Days Home) £18.37 PAYE (£24.37 Umbrella) 36 Hours per Week Initial 6-Month Temporary Assignment Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London. This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Children's Services and Corporate Complaints. We are particularly interested in hearing from candidates who have previously worked within local government, housing, social care, customer relations, complaints management or Ombudsman-related environments. Key Responsibilities Managing a caseload of statutory and corporate complaints. Identifying and progressing Children's Statutory, Adult Social Care and Corporate Complaints. Liaising with service managers and departments to gather information and investigate cases. Drafting high-quality, professional complaint responses. Ensuring complaints are handled within statutory timescales and organisational procedures. Supporting the resolution of sensitive and complex cases involving vulnerable residents. Handling customer enquiries via telephone, email and written correspondence. Maintaining accurate records and ensuring GDPR compliance. Supporting service improvement through complaint analysis and feedback. About You To be successful, you will have: Experience handling complaints within a local authority, social care setting, housing association, NHS, public sector or regulated environment. Excellent written communication skills with the ability to produce professional responses and reports. Knowledge of complaints procedures and case management processes. Experience working with sensitive or vulnerable customers. Strong organisational skills and the ability to manage competing priorities. A high level of attention to detail. Confidence communicating with stakeholders at all levels. Desirable Experience Adult Social Care complaints. Children's Services statutory complaints. Ombudsman investigations or complaint escalation processes. Customer Relations or Complaints Team experience within a local authority. Safeguarding awareness. FOI, EIR or GDPR request handling. What's on Offer? Hybrid working arrangement (2 days office-based, 3 days remote). Supportive and collaborative team environment. Opportunity to gain experience within a large public sector organisation. Immediate start available. 36-hour working week. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job description: Health & Safety Enforcement Officer / Environmental Health Officer Location: Brent Pay Rate: £32.00 - £36.00 per hour (DOE) Contract: Temporary Contract Hours: Full Time | Monday to Friday Our Local Authority client is looking for an experienced Health & Safety Enforcement Officer / Environmental Health Officer to join their Regulatory Services team on a temporary basis. This role will focus on delivering statutory Health & Safety interventions, investigations and enforcement activities , ensuring businesses comply with current legislation and supporting the protection of employees, residents and the wider community. You will manage a varied caseload involving workplace inspections, accident investigations, complaints, RIDDOR notifications and formal enforcement action, while providing professional advice and guidance to businesses. Key Responsibilities Carry out Health & Safety inspections, interventions and compliance visits in line with statutory requirements and service priorities. Investigate health and safety complaints, workplace incidents and RIDDOR notifications . Undertake detailed investigations, gather evidence and determine appropriate enforcement action. Prepare inspection reports, investigation records, witness statements and supporting documentation for legal proceedings where required. Issue statutory notices and take proportionate enforcement action in accordance with relevant legislation and enforcement policies. Provide technical advice and guidance to businesses, employers and members of the public. Maintain accurate case management records and ensure statutory deadlines and performance targets are achieved. Work collaboratively with colleagues across Environmental Health, Regulatory Services and partner agencies. Requirements To be successful in this role, you will need: A recognised professional qualification allowing you to undertake Health & Safety interventions , such as a Diploma, BSc or MSc in Environmental Health, NEBOSH, or equivalent qualification . Registration with the CIEH (or eligibility for registration). A strong working knowledge and understanding of Health & Safety legislation, enforcement procedures and regulatory frameworks . Previous experience investigating health and safety complaints, workplace incidents and RIDDOR notifications . Experience undertaking enforcement action, preparing evidence and supporting legal proceedings. Strong investigation, report writing and communication skills. Previous experience working within a Local Authority Environmental Health, Regulatory Services or Health & Safety enforcement team is highly desirable. What's on Offer ? £32.00 - £36.00 per hour (depending on experience) ? Full-time temporary contract with potential extension ? Opportunity to work within a Local Authority Regulatory Services team ? Varied enforcement caseload with a direct impact on workplace safety and public protection Interested? Apply today with your updated CV. Please include your salary/rate expectations at the top of your CV to support your application. TPBN1_UKTJ

Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15. We are curre

Complaints Handler / Officer - Repairs and Maintenance in Social Housing.

Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London. This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Child

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. Location: Ealing Rate: £22.02 - £24.48 per hour PAYE | £28.71 - £31.96 per hour Umbrella Contract: Temporary Working Pattern: Fully Onsite Recruitment Partner: Adecco, on behalf of a Local Authority The Role Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents. Key Responsibilities Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution. Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents. Conduct estate inspections, home visits, tenancy reviews and resident meetings. Support vulnerable residents and make referrals to appropriate support services where required. Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches. Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams. Respond to complaints, enquiries from elected members and MPs, and resident correspondence. Support neighbourhood improvement initiatives and resident engagement activities. Assist with building safety actions and ensure compliance with landlord responsibilities. About You We are looking for candidates who can demonstrate: Experience managing social housing residents. Experience delivering excellent customer service in a housing or public sector environment. Knowledge of housing legislation and housing management practices. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. The ability to manage a varied caseload and work effectively under pressure. Apply If you have housing management experience and are looking for your next temporary assignment, we would like to hear from you. Please apply with your updated CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent £30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now

Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you’ll be there to make the process as smooth as possible. You’ll manage each resident’s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You’ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You’ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you’ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We’re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A–C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs

Private Sector Housing Officer West London £45 per hour 6-month initial contract Hybrid working - 2/3 days working from home Are you an experienced Private Sector Housing Officer looking for your next London contract? I'm working with a Local Authority in West London who are looking to appoint an experienced officer to join their busy Private Sector Housing service as soon as possible. Working within the Reactive Compliance / Enforcement Team, you'll be responsible for managing housing standards cases, responding to service requests and investigating potential breaches across the private rented sector. This is an enforcement-focused position rather than a role centred solely around processing HMO licence applications, so they are looking for someone confident carrying their own caseload and progressing cases independently. Key Responsibilities: Investigating housing complaints and reactive service requests. Carrying out housing standards and HHSRS inspections. Investigating unlicensed HMOs. Preparing and serving relevant statutory notices. Taking informal and formal enforcement action where required. Managing cases from initial complaint through to resolution. Supporting mandatory and additional HMO licensing work where required. Liaising confidently with landlords, tenants and other stakeholders.About you: The ideal candidate will have: Strong knowledge of the Housing Act 2004 and HHSRS. Practical experience carrying out property inspections. Experience preparing and serving enforcement notices. Confidence managing reactive enforcement cases independently. Experience investigating HMOs and unlicensed properties. The ability to manage a varied caseload and work with minimal supervision.The council operates both mandatory and additional HMO licensing, with further growth expected within the service as it prepares for an upcoming Selective Licensing scheme. The contract will initially run for 6 months, paying £45 per hour, with flexible hybrid working allowing approximately 2-3 days per week working from home. Site attendance will naturally be required for inspections and enforcement work. If you're an experienced Private Sector Housing Officer looking for your next contract in West London, contact Shaye to discuss this opportunity: (url removed) (phone number removed)

We are currently looking for an experienced Housing Solutions Officer to join a busy Housing Solutions service. The role will focus on providing front-line housing advice, assessing Housing Register applications and supporting statutory reviews and complex housing cases. The Role ·Providing housing advice to customers by telephone, email and face-to-face. ·Assessing and maintaining Housing Register applications under Part VI of the Housing Act 1996. ·Making statutory decisions in line with the Allocation Scheme and relevant legislation. ·Registering and supporting statutory housing reviews. ·Supporting complaints, MP/Councillor enquiries and complex housing cases. ·Liaising with Legal Services, solicitors and partner agencies. ·Maintaining accurate case records across housing systems. Key Requirements ·Experience within Housing Solutions, Housing Needs or Allocations. ·Experience assessing Housing Register applications. ·Good knowledge of Part VI of the Housing Act 1996. ·Knowledge of Part VII would be advantageous. ·Experience providing front-line housing advice. ·Experience using housing systems such as Locata, I-World or similar. What You Need to Do Now If you are interested in this Housing Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Solutions Officers, Allocations Officers, Housing Register Officers, Housing Options Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15.00 - £15.86 per hour (40 hour week) We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities • Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales., • Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards., • Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication., • Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed., • Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards., • Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre., • Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales., • Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays., • Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience., • Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism., • Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting., • Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: • Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills., • Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey., • Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction., • Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement., • Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach., • Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment., • Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping., • The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement., • The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

You’ll be working directly on the front line, acting as the face of Thames Water for their customers. Each year, Thames Water conducts over 500,000 tests on water samples taken from treatment works, reservoirs, and randomly selected customer properties. This rigorous testing ensures that drinking water consistently meets the highest quality standards. What you’ll be doing as a Customer Water Quality Officer You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area. You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards. You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally. Please note the internal title of this role is Water Quality, Technician. What you should bring to the role A clean, manual UK driving licence. Experience in a role that involves plenty of driving and working directly with customers would be very beneficial. Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit. Good journey planning skills to ensure you work efficiently throughout the day. Naturally organised and comfortable working independently, while staying connected with the wider team. A strong eye for detail and pride in doing things properly. An interest in the water industry, with either existing knowledge or a genuine willingness to learn. Good computer skills, with confidence using everyday IT systems. What’s in it for you? Hourly Pay rate: £14.80 Location: Hammersmith W6 9RS Expenses: Excluded Length of assignment: 26 weeks Working hours: 38 hours per week, working Monday to Friday from 9 am to 5 pm. Please note you will be on assignment at Thames Water via Pertemps Who are we? At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

You will also have a sound moral compass, speaking up where necessary to ensure that good customer outcomes are always at the heart of what we do, striving to resolve complaints without the need for the customer to refer to the Financial Ombudsman service, and ensuring you are applying any learnings

Lendable to hire for this role.Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:.One of the UK's newest unicorns with a team of just over 700 people.Backed

This is an excellent opportunity for an organised and detail-focused administrator to support the management of resident complaints and Housing Ombudsman correspondence. The role will primarily involve managing the complaints inbox, administering Housing Ombudsman portal messages and ensuring inform

Lendable to hire for this role.Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:.One of the UK's newest unicorns with a team of just over 700 people.Backed

What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with l

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis. Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process. Logging all complaints, co

Customer Resolution Officer (£37,152 per annum, full time, permanent) Job Role We're looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. This is a key role taking learning from complain

Handles customer complaints in social housing, investigating issues and communicating outcomes to stakeholders.

Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term) Job Role We're looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. This

The Resident Liaison Officer will handle complaints, visit tenants, and advise on repairs.

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?.A fantastic opportunity has arisen for a receptionist to join our team.As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst

Nights Receptionist The Sanderson by Morgans Original.As a Night Front Desk Agent, you'll be the face of the hotel during the twilight hours.From late check-ins to early departures, you'll ensure every guest feels safe, seen, and supported-no matter the hour.Welcome and as

Night Receptionist - Bloomsbury.Night Receptionist - Zero Hour.Imperial London Hotels Group based at.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you want to work in a unique, family-run hotel?

Are you ready to be the shining star in a place that's bursting with energy and excitement? Bat & Ball is on the hunt for a.This isn't just any spot; it's the ultimate playground for live sports, fantastic cocktails, mouth-watering pizza, and a thrilling array of games-all under one roof!.A lively a

Hotel Receptionist - Bloomsbury.Imperial London Hotels Group based at.Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you thrive in a fast-paced enviro

Spa Receptionist - City of London.Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Do you want to join one of the best places to wo

An exciting opportunity has arisen to join our vibrant learning community within Simpson Primary School, Bathgate as an Administration Assistant.The school is a non-denominational school serving the community of Wester Inch in Bathgate, West Lothian.The school has 21 mainstream classes P1- P7 and

Care Assistant - Kingston upon Thames, London.You’ll be part of a caring, supportive team with exciting career development opportunities, and flexible full and part-time hours, when you join Signature Senior Lifestyle as a Care Assistant at our luxury care and nursing home in Kingston upon Thames.

As a Support Worker in our Community Support and Holiday Service, you'll help adults with learning disabilities build confidence, develop independence and enjoy fulfilling lives.From supporting people to access work, education and leisure opportunities to accompanying them on holidays, you'll help m

Care Assistant job in Peterhead, Aberdeenshire (AB42).Are you looking for care assistant jobs in.At Newcross Healthcare, we have spent 30 years delivering trusted, compassionate care in local communities across the UK.We are now hiring exceptional carers to join our team in Peterhead.If you take pri

Relief Social Care Assistant, St Brendans (3066).Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and pl

With three decades of experience supporting people across health and social care, at Newcross Healthcare we believe in doing what is right, even when no one is watching.Every voice matters and every person counts.Compassionate hearts deliver exceptional care, and great care is never delivered alone.

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

With a diverse team of Compliance professionals supporting all areas of our business around the globe, the Global Financial Crimes Compliance (GFCC) team is responsible for developing and implementing the processes and standards to drive the Firm's anti-financial crime agenda.As a Senior Associate i

The officer or investigator who kept digging past the obvious answer.