Complaints officer jobs in WatfordCreate job alerts

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

You will be responsible for managing the Complaints Resolution officers and provide support and maintain effective working practices. Senior Complaint Resolution Officer -. At Chime Housing, we provide vital services that help people to live better lives.

Social Value Officer Westminster, London, Up to £55,000 per annum + Excellent Benefits Fixed Term Contract until 31/08/2027 40 hours per week: Monday to Friday, 08:30 - 17:00, half hour lunch We are looking to recruit a Social Value Officer to join our Social Value Team in Westminster. About the Role Within this role, youll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality. My will have full responsibility for the reporting of social value using Social Value Portal and HACT while also completing case studies, social media and production of newsletters, youll have responsibility for our apprentice training programme, being the lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits and mentoring. About you You will have a strong background in social housing and social value delivery, with proven experience of achieving targets and delivering successful outcomes against KPI specifications. You will have experience across a range of social value initiatives, including employment opportunities, pre-apprenticeships, apprenticeships, schools and colleges engagement, community volunteering, resident training, and supply chain engagement. You will be highly organised with excellent project management skills and the ability to manage multiple priorities effectively. Strong written English is essential, including the ability to produce professional correspondence and respond to complaints clearly and confidently. You will also possess good IT skills and be comfortable using a variety of computer systems and software. As an effective communicator, you will be able to build positive relationships and adapt your approach when engaging with stakeholders at all levels. You will be passionate about delivering excellent services, committed to achieving positive outcomes for customers, and dedicated to maintaining high standards of customer satisfaction. This role is office-based, so you must be able to work from our main office in Maida Vale with no hybrid working arrangement. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel TPBN1_UKTJ

Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage. This is an excellent opportunity for an experienced construction liaison professional looking for stability and continuity, with the successful candidate joining one company and working on one major contract expected to run for at least three years. Based from the site office in Stevenage, you will work on site Monday to Friday and play a key role in maintaining positive relationships between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will act as the main point of contact for residents affected by the works, ensuring they are kept informed throughout the project and that any queries, concerns or complaints are dealt with promptly and professionally. Your responsibilities will include: • Acting as the main point of contact for residents affected by the works., • Keeping residents informed about upcoming works, project timescales and potential disruption., • Responding to enquiries, concerns and complaints in a professional and timely manner., • Building and maintaining positive relationships with residents and the local community., • Working closely with site management and construction teams to resolve issues., • Carrying out regular resident communications and engagement activities., • Maintaining accurate records of enquiries, complaints, actions and outcomes., • Ensuring residents receive clear, accurate and timely information throughout the project., • Helping to minimise disruption and maintain strong relationships between the construction company and the local community.About You The successful candidate will ideally have: • Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar role., • Experience within the construction, housing or property sector., • Excellent communication and interpersonal skills., • A confident, approachable and professional manner., • Experience dealing with residents, customers or members of the public., • The ability to manage complaints and difficult situations calmly and professionally., • Strong organisational and administrative skills., • Good IT and written communication skills., • The ability to work effectively as part of a busy site team.Why Apply?, • 3+ year long-term opportunity, • Work on one major contract, offering excellent continuity and stability., • Monday to Friday, 5 days per week on site., • Based from the site office in Stevenage., • Join an established construction company and long-term project team., • Opportunity to play an integral role in maintaining positive relationships with residents and the local community. If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step in your career. Apply now with your CV to be considered for this long-term Resident Liaison Officer position in Stevenage. JBRP1_UKTJ

Senior Environmental Health Officer Hertfordshire £50-£55 an hour 6-Month Contract A Council in Hertfordshire are looking for an experienced Senior Environmental Health Officer to join their team on a 6-month initial contract, paying £50-£55 an hour. This is a varied role with a strong focus on Private Sector Housing, giving you the opportunity to lead on housing enforcement, licensing, and complex casework while supporting the wider service. Key Responsibilities: Conduct HHSRS inspections and investigate complaints. Lead housing enforcement, including notices, civil penalties, and prosecutions. Manage HMO Licensing applications, inspections, and compliance. Support the Council's wider Licensing schemes. Act as a consultee on planning and licensing applications. Mentor junior officers and provide technical guidance. Prepare reports, notices, and legal documentation. Support the wider service as required.About you: The ideal candidate will bring: Experience working in Local Government. Strong knowledge of Private Sector Housing, HHSRS, and the Housing Act 2004. A recognised Environmental Health Degree/Qualification. Experience delivering enforcement and regulatory action. A background in HMO Licensing and compliance inspections. Confidence managing complex casework independently alongside supporting/mentoring junior colleagues. Experience preparing notices, reports, and legal documentation.If you are currently looking for Senior/Principal roles within Environmental Health and Private Sector Housing, or similar roles in Hertfordshire, please get in touch to discuss the opportunity. Maya (phone number removed) ✉️ (url removed)

Housing Engagement Officer, Location: Hertfordshire Salary: £29000 - £33,200 dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents. This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions. The Role As Housing Engagement Officer, you'll work with the different service providers to ensure trusted relationships with residents through regular check-ins, meetings and forums, while coordinating engagement activity with internal teams and care/support providers. You'll manage resident communications, support the warnings and evictions process, respond to and record anti-social behaviour, and ensure complaints and compliments are resolved promptly and accurately. You'll also produce regular reporting on resident interactions and trends, including the annual Tenant Satisfaction Measures (TSM) survey. Key Responsibilities Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums Coordinate resident-focused support and engagement activity with internal teams and care/support providers Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy Keep the tenancy management system up to date with accurate tenant documentation and occupancy information Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed About You Experience of working within housing, with a good understanding of tenancy law and tenancy management Good understanding of the housing benefit system Understanding of housing standards, including health & safety and fire compliance within social housing Experience liaising and building relationships with external support servises Excellent interpersonal and communication skills, both verbal and written Strong conflict resolution and negotiation abilities Ability to engage with a diverse range of residents and stakeholders Good standard of education with good literacy, numeracy and IT skills Full UK driving licence Desirable A relevant housing qualification Experience working within a supported living environment or with vulnerable adults Familiarity with community development principles This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy

Private Sector Housing Officer Hertfordshire £45-£50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Hertfordshire are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections. Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents.About you: The ideal candidate will bring: Experience in Private Sector Housing, Environmental Health, and working in Local Government. Sound knowledge of housing legislation and the HHSRS. Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004. Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas

New Build Aftercare Officer (18-month Fixed Term Contract) Salary: £26,650 - £30,000 Watford (Hybrid Working: 2-3 days in the office weekly) Full Time, 37 hours per week The Vacancy We are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas. We are committed to providing high-quality homes and delivering excellent customer experiences By listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people’s lives. We’re looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes. Introduction to the role You will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role – you will be out and about visiting new sites and customers as well! This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W London Role purpose Reporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What’s the role? Key Accountabilities: • Support the delivery and handover of new homes, ensuring all required documentation and data is in place, • Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare, • Participate in handover and void inspections, recording property condition and maintaining accurate records, • Deliver home demonstrations to ensure customers understand their home and services within their home (i.e. Heating), • Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales, • Support the handling of complaints, dissatisfaction and defect-related service requests, • Assist with customer satisfaction surveys and use feedback to improve services, • Contribute to reporting and data analysis within the Aftercare function What are we looking for? Essential: • Experience of working in a similar role in a customer-facing environment (preferably in housing or construction), • Good working knowledge of Microsoft Office packages, • Ability to adapt positively to change, • A proactive problem-solver who thrives in a fast-paced environment., • Strong organisational skills and excellent attention to detail, • Full driving licence and access to a vehicle for business use Desirable: • Qualification in Customer Service, Construction or Housing Practice, or the willingness to work towards one, • Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry, • Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers, • Use of a CRM system What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 1st September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Senior Complaint Resolution Officer - 6 Month FTC Watford Salary: £39,474 37 hours per week (Requests for part-time work considered) The Vacancy Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers. Role purpose This role is responsible for the day-to-day running of Chime’s complaints service by managing the team and ensuring complaints are logged, allocated and progressed in line with the Housing Ombudsman’s Complaint Handling Code, other relevant regulatory requirements and Chime’s policies and processes. You will be responsible for managing the Complaints Resolution officers and provide support and maintain effective working practices. What’s the role? Key Accountabilities: • Line management responsibilities, providing day-to-day supervision, support and coaching, and managing performance, wellbeing and development in line with organisational policies., • Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated., • Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate., • Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements., • Ensure complaint responses are clear, accurate and appropriate before issue, supporting colleagues to improve the quality of responses and escalating concerns where needed., • Review remedies and compensation in line with policy, ensuring decisions are fair, consistent and appropriately recorded., • Investigate and respond to complaints where required, including handling customer queries and agreeing outcomes in line with policy and the Housing Ombudsman Complaint Handling Code or equivalent., • Oversee the progression of actions agreed as part of complaint resolutions, identifying recurring issues and supporting actions to reduce repeat complaints and improve customer experience., • Ensure good practice in supporting customers with vulnerabilities, including applying reasonable adjustments and safeguarding considerations where needed., • Maintain oversight of accurate complaint records and operational data, ensuring systems and trackers are accurate to support compliance, trend analysis and service improvement reporting., • Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required., • Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required., • Any other duties as requested by your line manager. What are we looking for? • You can demonstrate a track record of delivery against key responsibilities, including managing or supporting staff and working in a high-volume, deadline-driven environment., • A good working knowledge of the Housing Ombudsman’s Complaint Handling Code and complaint handling standards., • You are confident using systems and data, including tools such as Excel, to maintain accurate records, monitor performance and support reporting., • Your ability to role model our core behaviours, make fair decisions, communicate effectively and work constructively with colleagues and customers is as important as technical expertise. Essential: • Previous line management experience in any capacity, • Previous complaint handling experience within a regulated complaints process What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 6th September 2026 Interviews: to be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

The Resident Liaison Officer will handle complaints, visit tenants, and advise on repairs.

Statutory Compliance Officer Asbestos Safety (Housing).

Management of the complaints inbox; ensuring complaints are recorded and acknowledged within regulatory and internal process timeframes. Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for a Complaint Handler, reporting directly to the Complaints Manager

By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to

Location: UK - Hatfield | Job-ID: 218946 | Contract type: Standard | Business Unit: Purchasing & Supply ChainLife on the teamAt Computacenter, our Group Technology Sourcing (GTS) team plays a critical role in delivering technology solutions to customers and supporting the wider business.Operating at

Working alongside experienced Environmental Health and Housing professionals, you will play a key supporting role within the team, undertaking property inspections, investigating housing complaints and potentially assisting with tenancy relations and enforcement activities. The full role profile is

People Management and Development • Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive tra

Middlesbrough | £42,000–£55,000+ DOE | Bonus.Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?.A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Pr

Competitive Salary + Training + Progression + Company Benefits.Strood (Commutable from Rochester, Chatham, Gillingham, Gravesend, Sittingbourne and Maidstone).Are you a Production Supervisor or Team Leader looking to join a growing manufacturer offering stability, further training and genuine opport

Experienced and highly organised Team Leader required to work with some of the world’s most significant vehicles, overseeing the operations of the vehicle storage facility.The successful candidate will be responsible for the day-to-day management of the storage site, ensuring the safe, secure, and

Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAccount Support Team leader to work within a busy internal sales team.The role is an office based role with direct line management responsibility for a team of account support execut

Requisition ID 66197Position Type FT PermanentWorkplace Arrangement #LI-OnsiteAbout the roleWe have several exciting opportunities available for Production Team Leaders to join our growing team at Kerry's manufacturing site in Coleraine, Co.Due to continued business growth and increased customer d

By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.Here, there’s no limit to

Aviagen is a global poultry breeding company with a comprehensive portfolio of breeding stock marketed under well-known brand names.Through innovation and expertise, Aviagen helps customers worldwide deliver sustainable, high-quality poultry while improving bird performance, health, and welfare.As A

Investigate complaints, errors and service issues and drive corrective action.

Sports Receptionist - Lanzarote, Canary Islands (Spain).Come work at the world's biggest sports resort .Club La Santa is the world’s biggest sports resort – and we continue to set the standard for active and fun holidays.At Club La Santa, guests can enjoy more than 80 different sports on state

Start your journey in a rewarding career, Join Komplex Care! .Job Title: Care Assistant - Team Leader.Must hold a full UK Driving Licence.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront

We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.UK, with more exciting things to come beyond.With our hot cor

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Working Hours: 36 hours per week / two 12-hour shifts & two 6-hour days for admin .Note: At present, we’re only able to progress applica

No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.

Supporting with handling complaints in line with Company policy.

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Working Hours: 36 hours per week / two 12-hour shifts & two 6-hour days for admin .Note: At present, we’re only able to progress applica

Manufacturing IT Team Leader Location: Derbyshire Salary: Up to £65,000 Working pattern: On site five days per week Employment type: Permanent I'm working with an established manufacturing business that is continuing to invest heavily in its sites, systems and internal technology capabil

Middlesbrough | £42,000–£55,000+ DOE | Bonus.Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?.A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Pr

Simpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place.Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.Wit

As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.Team meal whilst on shift prepared by our chefs.Team discount on Food Drink, 7 days a week.Health Cash Plan (Option to add up to 2 additional de

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is pre

You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.Team meal w

We are looking for a friendly, professional and customer-focused.As the first point of contact for guests, you will play a key role in delivering an exceptional guest experience, ensuring every arrival, stay and departure is handled efficiently and professionally.Welcoming guests and managing check-

Hatfield 8am to 6pm with 1 hour lunch - fully onsite Temporary ASAP Start We are looking for a professional and personable Receptionist to join a prestigious automotive Centre, providing an exceptional welcome and hospitality experience to every customer who walks through the door.The role Meet an

Hotel Receptionist Luxury Country House Hotel.St Albans, Hertfordshire (Outskirts).Are you an experienced customer-service professional with a passion for delivering 5-star hospitality? We are recruiting for a dedicated.Front Office team at a prestigious, luxury Georgian country house hotel set with

Handle escalated enquiries and complaints, working to maximise customer retention.

Aspired Talent Recruiting are currently recruiting for Customer Service Advisors based in the WN5 area.This Position will be starting in October.Are you a confident communicator who enjoys helping customers and solving problems? We are looking for a Customer Service Advisor to join a busy and frien