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Complaints Service Improvement Officer Greenwich Contract PAYE: £19.30 per hour The role Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs). Lead and initiate the Directorate’s service improvement work and identifying improvements in service. Run or support the Community Services Directorate with project work and administrative tasks. Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures. Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines. Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Environmental Health Practitioner (Environmental Protection) - Contract Summary Location: Devon Contract Length: 6 Months Hours: Up to 37 hours per week IR35: Inside IR35 Working Pattern: Minimum 3 days per week on-site Start Date: ASAP Mileage: Business mileage reimbursed in line with Council policy Overview My client is seeking an experienced Environmental Health Practitioner with a strong background in Environmental Protection, particularly in the investigation and enforcement of: • Statutory nuisance complaints, • Noise nuisance and acoustics, • Pest control matters, • Filthy and verminous premises, • Environmental Protection Act 1990 enforcement The successful candidate will be expected to take ownership of an operational caseload with minimal supervision and contribute immediately to frontline service delivery. Key Responsibilities • Investigate environmental protection complaints., • Conduct site inspections and regulatory compliance activities., • Undertake noise monitoring and evidence gathering., • Prepare enforcement cases and take proportionate regulatory action., • Manage a varied caseload independently., • Deliver statutory Environmental Protection functions in accordance with legislation and Council policies. Essential Requirements Candidates should demonstrate: ✅ Significant local authority Environmental Protection experience ✅ Strong working knowledge of the Environmental Protection Act 1990 ✅ Experience investigating statutory nuisance cases ✅ Practical application of noise legislation and guidance ✅ Noise monitoring, acoustics, and evidence gathering expertise ✅ Inspection and enforcement experience ✅ Ability to work autonomously and make sound regulatory decisions ✅ Relevant Environmental Health qualification (preferably CIEH accredited) Ideal Candidate Profile This role would suit an experienced Environmental Health Officer (EHO) or Environmental Health Practitioner who has recently worked within a local authority Environmental Protection team and can quickly take on statutory nuisance and noise-related investigations with limited supervision...

Supporting a local authority in the South West with the appointment of an experienced Environmental Protection Officer on an interim basis. This is an excellent opportunity for an Environmental Protection Officer or Environmental Health professional looking for a flexible interim assignment within a supportive local authority environment. The successful candidate will primarily be responsible for investigating and managing environmental nuisance complaints, working closely with residents, businesses and other relevant stakeholders to resolve issues effectively and in line with legislation. Key Responsibilities • Investigate complaints relating to environmental nuisance, including noise, statutory nuisance, smoke, odour and other environmental issues., • Assess complaints and determine appropriate enforcement or investigative action., • Carry out site visits and inspections where required., • Gather evidence and maintain accurate case records., • Liaise with complainants, businesses, landowners and other stakeholders., • Prepare correspondence, reports and case documentation., • Provide advice on environmental protection legislation and appropriate remedial action., • Work towards resolving cases efficiently and proportionately., • Where necessary, support formal enforcement action and preparation of evidence., • Manage an allocated caseload independently and effectively

Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: £32,000 per annum Car Allowance: £4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham. As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services. Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package £32,000 basic salary £4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required

Senior SEND Assessment and Review Officer 4 Month Contract | Immediate Start Available Day Rate: £370 Inside IR35 (via umbrella) Remote - Optional Office working CVs are being reviewed immediately and interviews will be taking place shortly. Looking for an opportunity where you can make a real difference to children and young people with SEND? As a Senior SEND Assessment and Review Officer, you will play a pivotal role within a busy statutory SEND service, providing senior oversight of complex casework, supporting colleagues to achieve outstanding outcomes, and ensuring legal compliance across Education, Health and Care processes. This is an excellent opportunity for an experienced SEND professional who enjoys problem-solving, quality assurance, and driving performance improvements across a team. Your Role as Senior SEND Assessment and Review Officer Lead the monitoring and tracking of EHC needs assessments, annual reviews, reassessments and phase transfers, ensuring statutory deadlines are met Identify and resolve delays, risks and barriers, driving cases forward and promoting accountability across the team Provide expert advice, guidance and coaching to colleagues on complex casework and SEND legislation Undertake quality assurance of EHC Plans, decision-making and statutory processes to ensure compliance and consistency Manage a small portfolio of complex, sensitive or high-profile cases, including complaints, mediation and tribunal-related activity Your Previous Experience as Senior SEND Assessment and Review Officer Significant experience working within SEND statutory services and managing EHC processes Strong knowledge of the Children and Families Act 2014 and the SEND Code of Practice Proven experience handling complex SEND casework and achieving positive outcomes for children and young people Experience supporting, advising and motivating colleagues while maintaining high performance standards Excellent organisational, communication, analytical and problem-solving skills, with the ability to make sound decisions under pressure This is a fantastic opportunity to join a service committed to delivering high-quality support for children and young people with SEND. You will work closely with families, schools, health professionals and wider stakeholders, helping to ensure timely interventions and effective outcomes while contributing to service improvement and performance management activities. If you’re interested in discussing this Senior SEND Assessment and Review Officer opportunity in more detail, or know someone who may be suitable, please contact the recruitment team or apply today. We offer a referral scheme for successful recommendations, so please do get in touch if someone in your network could be a great fit. Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on experience and skills, and any reasonable adjustments required throughout the recruitment process will be fully supported

I am working with a council in the South West that are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: • Investigate housing complaints and carry out HHSRS inspections., • Enforce housing legislation through informal and formal action., • Inspect private rented properties for compliance with housing standards., • Advise tenants, landlords, and other stakeholders., • Prepare enforcement notices and maintain accurate case records., • Support HMO licensing and regulatory compliance., • Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: • Experience in Private Sector Housing, Environmental Health, and working in Local Government., • Sound knowledge of housing legislation and the HHSRS., • Practical experience in carrying out inspections for both disrepair and property licensing, • Experience in report writing and enforcement of Housing Act 2004., • Able to build effective relationships with tenants, landlords, and partners., • Well-organised, with the ability to manage a varied caseload and meet deadlines

Hill & Hill Recruitment are seeking a Complaints Investigation Officer to work with one of our Housing Association clients based in London. You will play a central role in managing, investigating, and resolving customer complaints in line with internal policies and regulatory standards. Acting as an impartial point of contact, you will manage your own caseload, work collaboratively with internal teams and external contractors, and ensure clear, professional communication throughout the resolution process. Key Responsibilities: • Investigate and resolve customer complaints efficiently and impartially in accordance with organisational procedures and relevant industry codes., • Manage a varied caseload, maintaining accurate records, meeting strict deadlines, and providing regular progress updates., • Collaborate across internal operational teams to agree on suitable remedies and ensure follow-up actions are completed., • Identify trends and learning outcomes from feedback to support ongoing service improvements., • Assist senior management with escalated queries, regulatory information requests, and compliance reporting. Your Experience: • Background in working within a high-volume, customer-facing environment., • Demonstrated experience handling, investigating, or resolving customer complaints and feedback., • Strong written and verbal communication skills with the ability to convey complex details clearly., • Proven ability to analyse information, make evidence-based decisions, and prioritise workload under pressure., • Good IT literacy and adaptability to internal management systems., • Awareness of social housing sectors or relevant ombudsman codes is desirable. Apply Today! Hill & Hill Recruitment specialise in Technical Property Staff across the whole of the UK and have close to 10 years of experience in the sector. If you are looking for a new opportunity, apply today or get in contact with our team for a confidential discussion

Overview We are currently working in partnership with a Local Authority in the South West to recruit an experienced Private Sector Housing Officer on an initial 6-month contract. This role sits within a busy enforcement team, with a strong focus on identifying and tackling unauthorised HMOs across the borough. Key Responsibilities • Leading on investigations into suspected unlicensed and unauthorised HMOs, • Conducting inspections of HMO properties to assess compliance with current legislation, • Gathering evidence and building robust cases to support enforcement action, • Serving statutory notices and progressing enforcement action where required, • Responding to complaints relating to housing conditions within the private rented sector, • Liaising with landlords, tenants, and other stakeholders to achieve compliance, • Managing a caseload of complex investigations and maintaining accurate records Requirements • Proven experience working within Private Sector Housing, with a strong focus on HMO enforcement, • In-depth knowledge of HMO licensing, housing legislation, and enforcement processes, • Experience investigating unauthorised or non-compliant HMOs, • Ability to work independently, managing complex cases from start to finish, • Strong written and verbal communication skills Purpose of the Role As a Private Sector Housing Officer, you will play a key role in identifying and addressing unlicensed and substandard HMOs, ensuring landlords meet their legal responsibilities. Your work will directly contribute to improving housing conditions, protecting tenants, and supporting the council’s wider regulatory objectives within the private rented sector

Private Sector Housing Officer Southwest England | Contract | 30-37 Hours per Week Our local authority client in the South West is seeking an experienced Private Sector Housing Officer / Environmental Health Officer to join their Public Protection team on an interim contract basis. This is an excellent opportunity to play a key role in improving housing standards, protecting vulnerable residents, and ensuring compliance across the private rented sector. Contract Details • Contract expected to run from 14th September 2026 to 31st March 2027, • 30-37 hours per week, • Hybrid working arrangement, • Candidates must be able to attend the local area at least 3 days per week The Role As a Private Sector Housing Officer, you will manage a diverse caseload and undertake a range of housing enforcement and regulatory duties, including: • Investigating complaints and service requests from private sector tenants, • Inspecting residential properties and identifying Category 1 and Category 2 hazards, • Taking informal and formal enforcement action where required, • Providing advice and guidance to landlords, tenants, and managing agents, • Conducting HMO inspections and supporting licensing activities, • Identifying unlicensed licensable HMOs and ensuring compliance with legislation, • Working collaboratively with internal teams and external partners to improve housing conditions across the borough Requirements To be considered, you will ideally possess: • A recognised Environmental Health qualification or significant Private Sector Housing enforcement experience, • Strong knowledge of private sector housing legislation, including the Housing Act 2004, • Experience undertaking property inspections and housing enforcement work, • Knowledge of HMO licensing and management regulations, • Understanding of the Housing Health and Safety Rating System (HHSRS), • Excellent communication, investigation, and decision-making skills, • Ability to work independently and manage a varied workload, • Full UK driving licence and access to a vehicle insured for business use, • Valid DBS check If you have recent Private Sector Housing or Environmental Health experience and are looking for your next interim opportunity within local government, we'd love to hear from you

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

You will also have a sound moral compass, speaking up where necessary to ensure that good customer outcomes are always at the heart of what we do, striving to resolve complaints without the need for the customer to refer to the Financial Ombudsman service, and ensuring you are applying any learnings

Customer Resolution Officer (£37,152 per annum, full time, permanent). We're looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. This is a key role taking learning from complaints and c

What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with l

Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term). We're looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. This is a key

Complaints Officer - Temp to Perm Location: Croydon Pay: £18. We're looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. Liaise with internal teams and other stakeholders to resolve complaints.

If this Complaints Officer role sounds like your next step, apply now or contact Olivia at for more information. We are recruiting on behalf of a housing organisation for an experienced Complaints Officer. Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ens

The Resident Liaison Officer will handle complaints, visit tenants, and advise on repairs.

Handles customer complaints in social housing, investigating issues and communicating outcomes to stakeholders.

Statutory Compliance Officer Asbestos Safety (Housing).

Hospitality Team Leader 30'000 + Tips - London.Have you got experience working in a busy bar or restaurant? Are you a great team player?.We have a vacancy for a hospitality team leader to join Genting.You will work closely with the management team to ensure the smooth running of our bar/restaurant,

Night Receptionist - Bloomsbury.Night Receptionist - Zero Hour.Imperial London Hotels Group based at.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you want to work in a unique, family-run hotel?

Spa Receptionist - City of London.Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Do you want to join one of the best places to wo

Hotel Receptionist - Bloomsbury.Imperial London Hotels Group based at.Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30.Do you love meeting new people and sparking conversations?.Are you a friendly and organised team player with a knack for making others feel at ease?.Do you thrive in a fast-paced enviro

Are you ready to be the shining star in a place that's bursting with energy and excitement? Bat & Ball is on the hunt for a.This isn't just any spot; it's the ultimate playground for live sports, fantastic cocktails, mouth-watering pizza, and a thrilling array of games-all under one roof!.A lively a

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills?.A fantastic opportunity has arisen for a receptionist to join our team.As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst

Nights Receptionist The Sanderson by Morgans Original.As a Night Front Desk Agent, you'll be the face of the hotel during the twilight hours.From late check-ins to early departures, you'll ensure every guest feels safe, seen, and supported-no matter the hour.Welcome and as

Events Waiter/Team Leader - City of London.Waiters on the events floor at The Ned are the smiling faces looking after the guests in any of our function rooms, set in the bank's former grand meeting rooms on our gorgeous 6th floor events space.Each event we host is different, so you'll be delivering

What is Flagstone?Flagstone is many things.An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash.A diverse group of people, bound by a collaborative spirit, and shared purpose.And lastly, a thriving, profitable business – where smar

Job title: Payroll and Flexible Benefits Team Leader – FTC until 31st March 2027Division: OperationsDepartment: Human ResourcesSalary: National (Edinburgh and Leeds) ranging from 49,600 to 66,000 and London from 54,500 to 73,000 (salary offered will be based on skills and experience) This role is

Working alongside experienced Environmental Health and Housing professionals, you will play a key supporting role within the team, undertaking property inspections, investigating housing complaints and potentially assisting with tenancy relations and enforcement activities. The full role profile is

Do you thrive in a fast-paced, community-focused environment where your work directly impacts people’s lives?About the Role:We’re looking for a proactive and compassionate Senior Housing Management Officer to join a local authority team dedicated to supporting residents and tackling anti-social

You’ll lead a skilled team of Senior Payroll Officers, own the payroll run end‑to‑end, and be the go‑to expert for complex calculations and queries.

Ref: db0912024b We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company.This position would be great for someone with some previous experience in an IT Leadership support role

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions.We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive.Whether it’s shaping benefit strategies, designing

Team Leader – Global Benefits Management Mercer is seeking a Team Leader for our Global Benefits Manager (GBM) team who will ead a high-performing account management team and own a portfolio of multinational client relationships.You will be the visible leader for your team and for your client set

About usAt UCL, we believe that technology plays a vital role in enabling world-leading education, research and innovation.As one of the world’s leading universities, with more than 50,000 students and 16,000 staff, we are committed to tackling some of the most pressing challenges facing society.T