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LEGAL COUNSEL - DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE \n Role Overview: \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team's paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n Key Accountabilities: \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company's internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel - Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company's purpose, vision and values.\n\n About You: \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years' relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n\n \n Please note you will receive an automated response advising you that we have received your CV. \n Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. \n We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Customer Services Officer – 6 month contract \n Central London | £19.62 per hour (umbrella) | 37.5 hours per week | Monday to Friday \n An exciting opportunity has arisen for a proactive and customer-focused Customer Services Officer to join a resident-led housing organisation responsible for managing a historic residential estate in Central London. \n As the first point of contact for residents, leaseholders and contractors, you will play a key role in delivering an efficient and responsive repairs service, ensuring residents receive a professional and high-quality customer experience from initial enquiry through to completion of works. \n The Role \n\n • Act as the first point of contact for residents reporting repairs via telephone, email, online and face-to-face.\n, • Diagnose, log and prioritise repair requests in line with service standards.\n, • Coordinate appointments with contractors and operatives.\n, • Keep residents informed throughout the repairs process, providing excellent customer service.\n, • Liaise with contractors and key stakeholders to ensure repairs are completed within agreed timescales.\n, • Monitor outstanding and overdue works, escalating issues where necessary.\n, • Handle enquiries and complaints professionally and effectively.\n, • Maintain accurate records and support reporting requirements.\n, • Assist with resident satisfaction initiatives and service improvement activities.\n\n About You \n We are looking for someone who can build positive relationships with residents and colleagues whilst remaining organised in a fast-paced environment. \n You will have: \n\n • Experience in a customer service role, ideally within housing, repairs, property or a similar environment.\n, • Excellent communication and interpersonal skills.\n, • Strong administrative and organisational abilities.\n, • Good IT skills, including Microsoft Office and database/case management systems.\n, • High levels of accuracy and attention to detail.\n, • A commitment to delivering outstanding customer service.\n\n Desirable experience includes: \n\n • Knowledge of social housing repairs and maintenance services.\n, • Experience of housing management or repairs scheduling systems.\n, • Understanding of resident-led housing management organisations.\n

A prestigious international law firm is seeking a highly experienced Data Protection Officer to join their London office. This role offers the opportunity to play a pivotal part in shaping and maintaining privacy governance across a global organisation renowned for its commitment to excellence, diversity, and flexible working practices. \n \n As Data Protection Officer, you will be at the forefront of ensuring compliance with EU GDPR, UK GDPR, and other relevant legislation, collaborating closely with risk, compliance, and legal teams. The organisation values your expertise in privacy law and your ability to foster a culture of awareness and responsibility around data protection. You will benefit from an agile working environment that encourages personal growth, training opportunities, and the chance to work alongside knowledgeable professionals who are passionate about making a difference. If you are looking for a role where your skills will be valued and your impact will be felt across multiple jurisdictions, this is the perfect opportunity. \n\n • Join a globally recognised professional services group with a strong commitment to diversity, inclusion, and flexible working arrangements, offering you the chance to thrive in an empowering environment.\n, • Take ownership of privacy governance frameworks and collaborate with cross-functional teams to ensure compliance with evolving data protection regulations across multiple jurisdictions.\n, • Benefit from ongoing training opportunities, generous pension contributions, and supportive leadership that prioritises your development and well-being within a dynamic workplace.\n\n What you'll do: \n\n • Implement comprehensive measures and privacy governance frameworks to manage data use in compliance with EU GDPR, UK GDPR, and other relevant legislation, including developing methodologies for data collection compatible with excellent client service.\n, • Advise on and assist with data mapping, records of data processing, vendor management reviews, while partnering closely with internal stakeholders to review operations and projects for compliance with data privacy laws.\n, • Own the privacy authorisation process for third-party processing activities by reviewing vendor contracts (including standard contractual clauses for international transfers) and overseeing privacy-specific contractual controls in partnership with Procurement.\n, • Ensure all filing, notification, and fee requirements with supervisory authorities in relevant jurisdictions are met efficiently and accurately.\n, • Participate actively in internal data governance committees to contribute expertise and support collaborative decision-making on privacy matters.\n, • Manage ongoing reviews of privacy governance frameworks and provide regular as well as ad hoc reporting on data privacy compliance throughout the organisation.\n, • Monitor changes to relevant privacy laws worldwide and make informed recommendations to adapt policies and procedures accordingly.\n, • Set standards and review global policies that meet EU GDPR, UK GDPR, and localisation requirements in countries of operation.\n, • Develop and deliver engaging privacy training sessions across business functions while collaborating with internal teams to raise employee awareness of data privacy issues.\n, • Coordinate, conduct, and monitor thorough data privacy audits; maintain records of all data assets and exports; oversee incident management plans for timely remediation of personal data incidents including impact assessments, breach response, complaints or notifications.\n, • Provide expert advice into AI governance processes by addressing data protection considerations within AI systems, automated decision-making, emerging technologies as part of DPIAs and risk assessments.\n, • Respond promptly to data subject rights requests such as DSARs; fulfil statutory deadlines for responses; advise on breach notification obligations; collaborate with designated privacy lawyers or external advisers when necessary.\n, • Ensure accountability for core privacy operational outcomes including timely completion of DPIAs and maintaining accuracy of Records of Processing Activities (RoPA).\n, • Work closely with Data Governance Manager and Information Security teams to align oversight responsibilities; establish clear escalation routes; manage data-related risks effectively across functions.\n, • Promote effective work practices by acting as a dependable team member who shows respect for colleagues.\n\n What you bring: \n\n • At least 3-5 years' post-qualification experience or equivalent proven track record in data privacy roles within regulated industries such as legal or financial services.\n, • Comprehensive understanding of EU GDPR, UK GDPR regulations plus familiarity with other major global privacy frameworks; ability to interpret evolving legislation worldwide.\n, • Experience developing policy documents related to compliance training programmes; proven ability delivering engaging sessions tailored for diverse audiences.\n, • Background in compliance/legal/audit/risk functions with recent hands-on experience managing privacy compliance initiatives within large organisations.\n, • Law degree or postgraduate legal qualification required; holding at least one recognised certification (CIPP/CIPT/CIPM/ISEB etc.) preferred or willingness to achieve certification soon after joining.\n, • Sufficient knowledge of information technology systems/data management platforms enabling effective collaboration between technical teams & business units.\n, • Well-developed interpersonal skills allowing you to interact considerately at all organisational levels; ability to foster trust & nurture positive relationships among colleagues.\n, • Excellent writing/presentation abilities enabling clear communication of complex concepts both internally & externally including reports/policy updates/training materials.\n, • Strong project/change management capabilities demonstrated through successful handling of multiple priorities/deadlines simultaneously; adept at recommending strategic improvements based on detailed analysis.\n, • Ability to handle confidential/sensitive information responsibly using discretion & empathy when dealing with personal data issues.\n\n What's next: \n Apply today by clicking on the link provided. \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

An exciting opportunity has arisen for an experienced Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function. This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations. \n \n You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management. This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework. \n \n Role Information: \n\n • Job title: Investigations Officer\n, • Department: Governance, Legal Services and Compliance\n, • Salary: £25 – 30 per hour\n, • Location: London (on site once per month)\n\n \n Key Responsibilities: \n Investigations & Case Management \n\n • Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.\n, • Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.\n, • Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.\n, • Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.\n\n Evidence Gathering & Reporting \n\n • Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.\n, • Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.\n, • Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.\n, • Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.\n\n Stakeholder Management & Advisory Support \n\n • Build strong working relationships with academic schools, professional services teams and senior stakeholders.\n, • Provide advice and guidance on university regulations, policies, procedures and good practice.\n, • Support formal hearings and appeals, providing guidance to panel members and managers where required.\n, • Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.\n\n Training, Quality & Continuous Improvement \n\n • Coach and support colleagues in conducting fair, robust and effective investigations.\n, • Deliver training, guidance and resources to improve investigation capability across the university.\n, • Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.\n, • Contribute to the development of investigation standards, policies, templates and reporting practices.\n\n \n Candidate Profile: \n\n • Experience working within a UK Higher Education environment.\n, • Proven experience managing complex investigations, casework or dispute resolution processes.\n, • Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.\n, • Experience gathering and evaluating evidence and producing detailed investigation reports.\n, • Excellent analytical skills with the ability to make impartial, evidence-based decisions.\n, • Ability to build relationships and influence a wide range of stakeholders.\n, • Experience delivering training, guidance or coaching to support best practice.\n, • Strong organisational skills with the ability to manage competing priorities and deadlines.\n, • Formal investigation training is highly desirable.\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n \n Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.

LEGAL COUNSEL – DATA PROTECTION AND PRIVACY \n 3-6 MONTH FIXED TERM CONTRACT \n FULLY REMOTE \n \n \n Role Overview: \n \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team’s paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n \n Key Accountabilities: \n \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company’s internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Support the wider Legal Team on general commercial and contractual matters where required.\n, • Manage competing priorities effectively and deliver work within agreed deadlines.\n, • Maintain clear records of advice, decisions and agreed actions where appropriate.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel – Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company’s purpose, vision and values.\n\n \n About You: \n \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years’ relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n, • Confidence in using existing templates, precedents, playbooks and escalation processes to progress routine matters efficiently and consistently.\n\n \n \n \n

Community Engagement Officer \n Location: Old Oak Common, West London \n Competitive Salary + Benefits \n Permanent, Full Time \n \n We are seeking an experienced Community Engagement Officer to join a major infrastructure project based at Old Oak Common, West London. \n \n This is a fantastic opportunity for a community-focused professional who is passionate about building positive relationships with local residents, businesses, stakeholders, and community groups. You will play a key role in ensuring local communities are informed, engaged, and supported throughout construction activities. \n \n Previous Resident Liaison experience within construction, civil engineering, infrastructure, utilities, rail, housing, or regeneration projects is essential. \n \n Key Responsibilities \n \n\n • Act as the primary point of contact for residents, businesses, and community stakeholders.\n, • Build and maintain positive relationships with local communities impacted by project activities.\n, • Manage and respond to enquiries and complaints professionally, sensitively, and within agreed timescales.\n, • Coordinate and deliver community engagement initiatives, public exhibitions, stakeholder meetings, and consultation events.\n, • Prepare and distribute communications including newsletters, notifications, presentations, and community updates.\n, • Attend project meetings to understand upcoming works and communicate potential impacts to residents and stakeholders.\n, • Maintain accurate records of enquiries, complaints, stakeholder engagement activity, and community feedback.\n, • Work closely with operational teams to minimise disruption and ensure community concerns are addressed.\n, • Support community investment, social value, and corporate responsibility initiatives.\n, • Deliver stakeholder engagement strategies and community liaison plans.\n, • Produce reports, engagement summaries, and feedback analysis for senior management.\n\n \n Essential Requirements \n \n\n • Experience managing resident and stakeholder relationships within a construction, infrastructure, rail, utilities, housing, or regeneration environment\n, • Strong experience handling complaints, enquiries, and sensitive community issues\n, • Excellent communication skills, both written and verbal\n, • Confident presenting information to residents, businesses, and stakeholder groups\n, • Ability to simplify technical or construction-related information into clear and engaging communications\n, • Strong organisational skills and ability to manage multiple priorities\n, • Proficiency in Microsoft Office 365\n, • Full right to work in the UK\n\n \n What's On Offer? \n \n\n • Opportunity to work on one of the UK's most significant infrastructure projects\n, • Competitive salary and benefits package\n, • Career development and progression opportunities\n, • Collaborative and supportive working environment\n, • Chance to make a genuine impact within local communities\n

\n At Heathrow Airport, Royal Air Maroc is seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards on Royal Air Maroc sites under your supervision, in line with current procedures and the Health and Safety at Work program. \n \n Key Responsibilities : \n \n\n • Supervise the services provided to RAM clients at all stages of the passenger journey, ensuring compliance with RAM quality standards.\n, • Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to RAM quality, security, and safety standards.\n, • Oversee and control the performance of third-party assistance organizations.\n, • Coordinate passenger support in case of irregularities (transport, accommodation).\n, • Represent Royal Air Maroc to local authorities and various stakeholders at the station.\n, • Liaise with the Operations Control Center (OCC) and other operational entities (Hotline, HUB, etc.).\n, • Report on station activity and escalate passenger complaints to relevant entities for resolution.\n, • Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.\n, • Contribute to enhancing Royal Air Maroc’s brand image.\n, • Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction.\n, • Ensure compliance with baggage SLAs, thereby optimizing dispute resolution and enhancing the customer experience.\n, • Provide immediate incident reporting and activity updates.\n\n \n Desired Profile : \n \n\n • Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.\n, • Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator.\n, • You are agile, dynamic in the field with a very large capacity for learning.\n\n \n Key Skills : \n \n\n • Strong leadership and excellent team management skills.\n, • Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements\n, • Strong customer service acumen and the ability to manage complex situations.\n, • Proactivity and analytical thinking for decision-making under pressure.\n, • Disciplined Organization for Enhanced Operational Efficiency\n, • Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.\n, • Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.\n, • Languages: Fluency in written and spoken English is mandatory for this position.\n\n

Product Governance Manager / Lead – Lloyd’s Syndicate & Delegated Authority London | 4 days a week \n \n IDEX Consulting are exclusively shortlisting for an exciting opportunity for a Product Governance Manager / Lead to take ownership of 1st Line Conduct Risk, Product Governance and Consumer Duty across a Lloyd’s syndicate and delegated authority business. \n \n Reporting directly into the Chief Risk & Compliance Officer, this is a high-profile, hands-on role with significant visibility across the business. You’ll be the subject matter expert and key business partner on Product Governance, Conduct Risk, Consumer Duty and customer outcomes, working closely with Underwriting, Claims, Delegated Authority and senior leadership. \n \n The opportunity \n You’ll own and operate the 1st Line Product Governance and Conduct Risk framework, ensuring the business continues to meet its FCA and Lloyd’s obligations and, critically, delivers good customer outcomes throughout the product lifecycle. \n \n Your remit will include: \n • Owning and enhancing the Product Governance Framework across the business \n • Leading the implementation of Consumer Duty requirements across Products & Services, Price & Value, Consumer Understanding and Consumer Support \n • Providing 1st Line challenge to Underwriting, Claims and Delegated Authority teams \n • Leading product design, approval and review processes, including event-driven reviews \n • Overseeing target market assessments, distribution strategies and fair value assessments \n • Developing and monitoring conduct risk tolerances, MI, KRIs and emerging risks \n • Leading the Product Oversight Group and providing senior-level reporting and insight \n • Owning the conduct perspective of Delegated Authority oversight, including Coverholders, MGAs and TPAs \n • Overseeing complaints governance, MI, root cause analysis and remediation \n • Using complaints and conduct data to identify systemic issues and feed insight back into product reviews \n • Preparing Consumer Duty and conduct-focused reporting for senior management and the Board \n • Supporting Lloyd’s oversight activity, FCA thematic work, regulatory change and internal audit responses \n • Developing and delivering conduct-focused training across the business \n This is not a purely policy or advisory role. We're looking for someone who enjoys being close to the business, translating regulatory expectations into practical frameworks and controls, and providing credible, pragmatic challenge to 1st Line stakeholders. \n \n What we're looking for \n \n We're particularly interested in candidates who have experience within: \n Lloyd’s syndicates / Managing Agents / Delegated Authority businesses, with a strong understanding of how conduct risk and product governance operate across complex distribution chains. \n \n Experience with Coverholders, MGAs, TPAs and delegated claims arrangements would be highly desirable. \n \n We would also consider candidates coming from a strong retail insurance conduct risk / Consumer Duty background, particularly where you have demonstrable experience owning product governance, fair value, target market assessments, complaints and customer outcomes. \n \n You'll ideally bring: \n ✅ Strong knowledge of FCA PROD, Consumer Duty and Lloyd’s customer requirements \n ✅ Proven experience in Product Governance / Conduct Risk \n ✅ Experience operating effectively within a 1st Line environment \n ✅ Strong understanding of fair value, product reviews and distribution chains \n ✅ Excellent stakeholder management and the confidence to challenge senior business stakeholders \n ✅ Strong analytical skills with the ability to turn conduct data and MI into meaningful actions \n ✅ Experience with complaints oversight and root cause analysis

Job Title: Head of Quality and Governance \n Location: Canary Wharf – London \n Hours: Full-time, Monday–Friday 9:00–17:00 \n Salary: £60,000 - £65,000 \n Reports to: Chief Executive Officer \n \n Job Purpose \n \n The Head of Quality & Governance provides strategic leadership and oversight for academic quality, regulatory compliance, and institutional governance. The role ensures the organisation meets all relevant Office for Students (OfS) conditions of registration, maintains regulatory compliance, and upholds high standards of academic governance, quality and standards. The role also acts as Information Controller, Lead for CMA (Competition & Markets Authority) compliance and Secretary to the Board of Governors and its sub-committees. \n \n Key Responsibilities \n \n 1. Office for Students (OfS) Registration \n \n\n • Lead the successful delivery of VCAD's Office for Students (OfS) registration application, overseeing all stages from submission through to registration and implementation.\n, • Develop and manage project plans, timelines, and institutional workstreams to ensure timely achievement of registration requirements and regulatory milestones.\n, • Monitor, analyse, and interpret developments within the OfS regulatory framework, providing expert advice and assurance to the Senior Management Team and Board of Governors.\n, • Act as the primary institutional contact for OfS engagement, coordinating relationships with external advisers, legal counsel, and other regulatory parties.\n, • Hold overall responsibility for compliance with OfS Conditions C (Protecting the Interests of Students) and E (Management and Governance) and provide leadership and assurance in relation to the institution's compliance with the OfS quality and standards conditions, working collaboratively with academic and operational colleagues.\n, • Oversee the development and implementation of regulatory compliance frameworks, ensuring the institution remains compliant with all ongoing conditions of registration and regulatory obligations.\n\n \n \n 1. Quality Assurance \n \n\n • Lead the development, implementation, review, and continuous enhancement of the institution's quality assurance, governance, and regulatory compliance frameworks, policies, and procedures.\n, • Work closely with the Quality and Governance Manager to oversee all cyclical quality assurance and enhancement processes, including programme approval, modification, periodic review, annual monitoring, and action planning.\n, • Ensure the effective operation of processes that maintain academic quality, safeguard academic standards, and support continuous improvement across the institution.\n, • Oversee the collection, analysis, and reporting of quality, standards, and performance data to identify trends, inform decision-making, and support regulatory compliance.\n, • Lead institutional preparations for external reviews, audits, and regulatory scrutiny, ensuring the availability of accurate evidence and documentation.\n, • Work closely with the Internal Audit and Compliance Manager to ensure robust assurance arrangements and the timely implementation of recommendations arising from audits and reviews.\n, • Maintain oversight of institutional records, policies, and evidence required to demonstrate compliance with OfS requirements and other relevant regulatory and quality bodies.\n, • Provide regular reports and assurance to the Senior Management Team and Board of Governors on quality, standards, regulatory compliance, and associated risks.\n\n \n 1. Governance \n \n\n • Act as Secretary to the Board of Governors and its sub-committees, ensuring the effective operation of governance processes and compliance with regulatory and constitutional requirements.\n, • Provide high-quality governance advice and assurance to the Board, its committees, and the Senior Management Team on matters relating to governance, risk, quality, and regulatory compliance.\n, • Ensure effective governance structures, reporting arrangements, and lines of accountability are maintained across the institution.\n, • Lead the development, implementation, and review of governance-related policies, procedures, and frameworks to support institutional effectiveness and regulatory compliance.\n, • Maintain oversight of the institution's governance framework, including risk registers, policy registers, committee records, and governance documentation.\n, • Coordinate the annual governance cycle, including meeting schedules, forward plans, action tracking, and Board effectiveness reviews.\n, • Lead institutional preparations for external reviews, audits, inspections, and regulatory engagement, ensuring the timely provision of accurate documentation and evidence.\n, • Monitor and report on governance, regulatory, and compliance risks, escalating significant matters to the Senior Management Team and Board as appropriate.\n, • Provide regular reports and assurance to the Board and its committees on governance effectiveness, regulatory compliance, and institutional risk management.\n\n \n 1. Internal Audit and Compliance \n \n\n • Lead and manage the Internal Audit and Compliance function, ensuring effective assurance and monitoring arrangements are in place across the institution.\n, • Lead institutional compliance with Competition and Markets Authority (CMA) requirements and wider consumer protection obligations.\n, • Develop and implement compliance monitoring frameworks to ensure ongoing adherence to regulatory, statutory, and institutional requirements.\n, • Monitor compliance with Office for Students (OfS) conditions of registration and other applicable regulatory requirements, identifying and mitigating compliance risks.\n, • Oversee the planning and delivery of the internal audit programme and ensure audit recommendations are implemented and monitored effectively.\n, • Produce and present compliance, audit, and assurance reports to the Senior Management Team, Board of Governors, and relevant committees.\n, • Maintain oversight of regulatory risks and support the development of appropriate control and assurance mechanisms.\n, • Promote a culture of compliance, continuous improvement, and accountability across the institution.\n\n \n 1. Student Voice & Representation \n \n\n • Ensure student feedback is systematically collected, analysed, and used to inform institutional decision-making, quality enhancement, and continuous improvement activities.\n, • Oversee mechanisms for student representation across academic and governance committees, ensuring meaningful and effective student participation.\n, • Monitor trends arising from student feedback, surveys, complaints, and student representative activity, providing reports and recommendations to the Senior Management Team and Board.\n, • Oversee the training, development, and support of student representatives to enable effective engagement with quality assurance and governance processes.\n, • Foster a culture of partnership between students and the institution to enhance the student experience and academic provision.\n\n \n \n Person Specification \n \n Essential \n\n • Significant experience in quality assurance, governance, regulatory compliance, or a related field within UK higher education.\n, • Developing OfS application and dealing with conditions of registration specifically under transitional arrangement applied to Franchise provision\n, • Strong working knowledge of the Office for Students (OfS) Regulatory Framework and Conditions of Registration.\n, • Experience of supporting or servicing Boards, committees, or senior governance structures.\n, • Experience of developing, implementing, and monitoring policies, procedures, and compliance frameworks.\n, • Excellent written communication skills, including the ability to prepare high-quality reports, papers, and regulatory submissions.\n, • Strong organisational, project management, and key contact management skills.\n, • Ability to interpret complex regulatory requirements, guidance, and data, and translate these into practical institutional actions.\n, • Experience of analysing and presenting data to support decision-making and assurance activities.\n, • High level of accuracy, attention to detail, and professional judgement.\n, • Ability to work independently, manage competing priorities, and meet deadlines.\n, • Commitment to continuous improvement and promoting a culture of quality and compliance.\n\n \n Desirable \n\n • Experience of leading or supporting a successful Office for Students registration application.\n, • Knowledge of QAA Quality Code, CMA guidance, UK GDPR, and higher education regulatory requirements.\n, • Experience of risk management, internal audit, and assurance processes.\n, • Experience of acting as Secretary to a Board, governing body, or senior committee structure.\n, • Experience of managing staff and leading cross-institutional projects.\n, • Relevant professional qualification in quality assurance, governance, compliance, audit, risk management, or higher education administration.\n\n \n Benefits \n\n • Annual leave (7.2 weeks)\n, • Workplace pension scheme.\n, • Company Sick Pay.\n, • Statutory maternity and paternity pay.\n, • Employee Assistance Programme (HA Wisdom Wellbeing)\n, • Virtual GP access (Livi)\n, • 'Speak Up Service' - confidential support service to report any workplace concerns\n, • Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)\n, • Specialist menopause support, including online CBT (Wisdom)\n, • Financial, legal and medical advice services provided (Wisdom)\n, • Life & Leadership coaching (Wisdom)\n, • Financial coaching (MUNNY)\n, • Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)\n, • Career development and training opportunities.\n, • Training and self-development opportunities.\n\n

Compliance Analyst – London Market Insurance Broker \n Location: London \n Salary: £50,000 \n Hybrid: 1 / 2 days a week in London \n \n The opportunity \n An excellent opportunity has arisen with a specialist London Market insurance broker, part of a wider international insurance group, for a Compliance Analyst to join its growing compliance function. \n \n This is a particularly good opportunity for someone with insurance broking experience who has developed an interest in compliance and is looking to build a long-term career within the function. \n The role will work closely with the existing Compliance Officer, supporting the delivery of the Compliance Monitoring Plan, Quality Assurance framework, regulatory reporting and management information across the business. \n \n Crucially, there is a clear pathway to progress into a Compliance Officer position. This role is designed for someone who wants to develop their technical compliance knowledge, take on increasing responsibility and progress their career rather than remain at an analyst level. \n \n What you'll be doing \n You'll gain broad exposure across the compliance function, including: \n \n\n • Supporting the Compliance Monitoring Plan, particularly Quality Assurance across broking, claims and underwriting\n, • Monitoring compliance with FCA, Group and internal policies and procedures\n, • Supporting regulatory horizon scanning and assessing the impact of regulatory change\n, • Supporting Consumer Duty and Product Governance activity\n, • Assisting with FCA regulatory reporting and management information\n, • Preparing MI and reports for senior management and Board-level stakeholders\n, • Supporting product reviews and Product Governance data collection\n, • Monitoring financial crime, sanctions, financial promotions and conflicts of interest\n, • Supporting the investigation and management of complaints, breaches and errors & omissions\n, • Maintaining risk and control registers\n, • Supporting compliance training across the business\n, • Attending the monthly Quality Assurance Committee\n, • Helping maintain effective systems and controls across the business\n\n \n What we're looking for \n Insurance broking experience is important for this role. \n We're particularly interested in candidates who understand how a commercial insurance broker operates, how risks are placed and distributed, and the regulatory considerations that come with working within the London Market. \n \n You may already be working in a compliance role, or you could be coming from a broking, QA, risk or governance background and looking to make a move into compliance. \n \n We're looking for someone with: \n\n • Experience within commercial insurance broking / the London Market\n, • An understanding of how commercial insurance is placed and the distribution chain\n, • Some exposure to compliance monitoring, QA, risk or governance\n, • An understanding of the key regulatory risks facing insurance brokers\n, • Good communication skills and the confidence to work with stakeholders across the business\n, • A genuine interest in developing a career in compliance\n\n

Adjudicator £35,000 per annum plus bonus| Hybrid Westminster London \n \n Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day? \n \n The Motor Ombudsman — the UK's only dedicated automotive Ombudsman — is expanding its London team and are looking for a Dispute Resolution Officer (Adjudicator) \n \n The Role \n You'll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You'll communicate those decisions professionally to both parties and keep your cases moving at pace. \n This is a role for someone who is analytical, organised, and thrives working independently — with a great team around them. \n Key Responsibilities \n • Adjudicate mid-to-high complexity consumer disputes using evidence and applicable law \n • Apply TMO Codes of Practice, the Consumer Rights Act and relevant consumer legislation \n • Manage your own caseload to targets and KPIs \n • Communicate decisions clearly to consumers and accredited businesses \n • Handle telephone and email enquiries professionally throughout the process \n • Identify trends and contribute to continuous improvement \n \n What We're Looking For \n • Experience in alternative dispute resolution, complaints investigation or a similar decision-making role \n • Sound knowledge of consumer law — particularly the Consumer Rights Act and contract law \n • Exceptional attention to detail and strong analytical skills \n • Excellent written communication — able to produce clear, well-reasoned decisions \n • Highly organised with the ability to manage multiple cases simultaneously at pace \n • Calm and professional when dealing with complex or sensitive cases \n • Comfortable with Microsoft Office and case management systems \n \n Desirable: Law degree | CRM experience | Motor trade knowledge \n \n Salary & Benefits \n • £35,000 salary per annum \n • 10% end-of-contract retention bonus plus up to 12% Performance Enhancement Plan (PEP) bonus, paid quarterly upon successful achievement of targets following 8 weeks’ service \n • 25 days annual leave plus bank holidays pro rata \n • Hybrid working — Up to 8 days in the office for training purposes \n • Laptop provided from day one \n • Private medical insurance \n • Company pension \n • Life insurance \n • Sick pay \n About The Motor Ombudsman \n We are the UK's only dedicated Ombudsman for the automotive sector, resolving disputes between consumers and over 7,500 accredited businesses. Independent, impartial and free to use — we handle over 45,000 cases a year and are growing. \n \n The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Tenancy Relations Officer | Hybrid (2-3 Days per Week, remainder remote) | £22.41 PAYE | £29.72 Umbrella (£31.15 Umbrella from Week 13) | 3-Month Temp Contract | Monday to Friday | 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

LEGAL COUNSEL – DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE Role Overview: Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team’s paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. Key Accountabilities: • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation., • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements., • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions., • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments., • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements., • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation., • Support privacy governance, risk management, compliance monitoring and internal reporting activities., • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business., • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company’s internal privacy policies and procedures, applying that knowledge when supporting and advising the business., • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures., • Support the wider Legal Team on general commercial and contractual matters where required., • Manage competing priorities effectively and deliver work within agreed deadlines., • Maintain clear records of advice, decisions and agreed actions where appropriate., • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel – Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company’s purpose, vision and values. About You: • A qualified lawyer in a common law jurisdiction., • Approximately 2 - 3 years’ relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two., • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR., • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions., • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders., • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments., • Experience of general commercial contract review, drafting and negotiation., • Strong legal drafting, analytical and problem-solving skills., • The ability to identify material privacy risks and propose proportionate, commercially practical solutions., • Confidence in using existing templates, precedents, playbooks and escalation processes to progress routine matters efficiently and consistently.

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. * The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

Housing Environmental Health Officer Croydon | £50 per hour Umbrella | London Local Authority A London Local Authority is seeking an experienced Housing Environmental Health Officer to join its Private Sector Housing team. The role will focus on improving housing standards, protecting residents and taking enforcement action where landlords and agents fail to comply with legislation. You will investigate complaints, undertake proactive inspections, support property licensing schemes and supervise up to six staff. Key Responsibilities Inspect private sector properties and identify hazards using HHSRS. Take statutory enforcement action, including prosecutions where required. Investigate housing complaints and complex cases. Advise landlords, tenants, agents and other stakeholders. Deal with property licensing, drainage, public health, pest control and fire safety issues. Prepare schedules of works, costings and plans. Lead and support proactive housing enforcement projects. Supervise up to six staff. About You Fully qualified Environmental Health Officer. Extensive experience in private sector housing enforcement. Strong knowledge of housing legislation, HHSRS and property licensing. Experience dealing with housing hazards, drainage, public health and pest control. Excellent communication and report-writing skills. Previous supervisory experience desirable

Adecco are recruiting on behalf of a Local Authority for a Contracts Management Officer. Location: Croydon Hours: Full Time, 36 hours per week Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella Contract: Temporary OngoingAre you an experienced housing, property compliance, or contracts professional looking for your next opportunity within local government? We are seeking a Contracts Management Officer to support the delivery and monitoring of temporary accommodation contracts, ensuring accommodation providers meet contractual obligations, property standards, and health and safety requirements. This is an excellent opportunity to play a vital role in supporting vulnerable residents by ensuring temporary accommodation remains safe, compliant, and fit for purpose. Key Responsibilities Manage and monitor contracts with temporary accommodation providers to ensure compliance with agreed standards and contractual requirements. Review and approve key compliance documentation, including: Gas Safety Certificates Electrical Safety Certificates Fire Risk Assessments Energy Performance Certificates Other statutory health and safety documentation Conduct inspections of temporary accommodation properties, identifying defects, disrepair issues, and compliance concerns. Investigate complaints relating to property standards, repairs, and health and safety matters, ensuring providers take appropriate corrective action. Work closely with accommodation providers, landlords, managing agents, and internal teams to resolve property and contractual issues. Monitor provider performance and recommend appropriate actions where contractual obligations are not being met. Maintain accurate records and data across housing management systems and compliance databases. Produce reports, performance information, responses to enquiries, and support service improvement initiatives. About You We are looking for candidates with: Experience working in housing, property compliance, contract management, temporary accommodation, homelessness, or a related field. Knowledge of housing legislation, landlord and tenant responsibilities, and property compliance requirements. Experience carrying out property inspections and assessing accommodation standards. Strong understanding of health and safety compliance, including gas, electrical, fire safety and related property regulations. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to manage a varied workload and competing priorities. Experience producing reports and maintaining accurate records using IT systems and databases. Apply Now If you have experience in housing compliance, property inspections, contract management, homelessness services, or temporary accommodation management, we'd love to hear from you. Apply today with your updated CV to be considered for this exciting opportunity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) - Planned Works Location: Westminster Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Bennett & Game are representing one of the UK's fastest-growing façade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex façade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from £32m to around £45m this year, with ambitions to exceed £55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of £30,000 - £35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout façade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, façade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records * Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

West London | Hybrid Working (2 Days Office / 3 Days Home) £18.37 PAYE (£24.37 Umbrella) 36 Hours per Week Initial 6-Month Temporary Assignment Adecco are currently recruiting for an experienced Customer Relations Officer (Complaints) to join a busy public sector organisation in West London. This role sits within a dedicated Customer Relations team and focuses on handling complex complaints and enquiries relating to Adult Social Care, Children's Services and Corporate Complaints. We are particularly interested in hearing from candidates who have previously worked within local government, housing, social care, customer relations, complaints management or Ombudsman-related environments. Key Responsibilities Managing a caseload of statutory and corporate complaints. Identifying and progressing Children's Statutory, Adult Social Care and Corporate Complaints. Liaising with service managers and departments to gather information and investigate cases. Drafting high-quality, professional complaint responses. Ensuring complaints are handled within statutory timescales and organisational procedures. Supporting the resolution of sensitive and complex cases involving vulnerable residents. Handling customer enquiries via telephone, email and written correspondence. Maintaining accurate records and ensuring GDPR compliance. Supporting service improvement through complaint analysis and feedback. About You To be successful, you will have: Experience handling complaints within a local authority, social care setting, housing association, NHS, public sector or regulated environment. Excellent written communication skills with the ability to produce professional responses and reports. Knowledge of complaints procedures and case management processes. Experience working with sensitive or vulnerable customers. Strong organisational skills and the ability to manage competing priorities. A high level of attention to detail. Confidence communicating with stakeholders at all levels. Desirable Experience Adult Social Care complaints. Children's Services statutory complaints. Ombudsman investigations or complaint escalation processes. Customer Relations or Complaints Team experience within a local authority. Safeguarding awareness. FOI, EIR or GDPR request handling. What's on Offer? Hybrid working arrangement (2 days office-based, 3 days remote). Supportive and collaborative team environment. Opportunity to gain experience within a large public sector organisation. Immediate start available. 36-hour working week. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Please note this is a FTC up to 6 months * About Lampton Group Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services. Why join Lampton Group? We offer annual pay reviews and incremental pay increases Hybrid working 24 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Customer Care Officer you will be responsible for offering a best-in-class complaint handling service as part of a team dedicated to the Voice of our Customer and Community. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers through root-cause analysis and action planning. Key Responsibilities include: Conduct investigations into formal complaints received and reach an outcome based on the merits of each case, communicating the findings and outcome to our customers and stakeholders, clearly and concisely, whilst constructing a strong oral and written argument Support the facilitation of Stage 2 Review meetings, with customers, advocates, stakeholders, and engaged independent customers. Liaise and develop a working relationship with other departments across the organisation and external stakeholders, including our clients, various Ombudsman, contractors, and local councillors. Support the collation of complaints data by recording common trends and themes by utilising data from our customer management systems. Collate, review and feedback compliments and good-news stories to re-enforce positive behaviours. Use appropriate tools to establish the root-cause of the problem and recommend actions to rectify the issue including preventative solutions. Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. Conduct trend analysis to identify and highlight any organisational themes. Manage, collate and redact information for example information related to customer Subject Access Requests and FOI requests. To undertake adhoc customer satisfaction surveys. Support the wider VoCC team as required in other administrative activities Experience and Qualifications required A track record of managing complaints and customer feedback Strong knowledge of Data Protection and Freedom of Information regulations Ability to investigate issues, problem-solve and make informed decisions. Experience using CRM and customer data systems. Experience working to KPIs, deadlines and accuracy standards. Excellent written and verbal communication. Strong attention to detail, literacy/numeracy and Microsoft 365 skills. Confident handling challenging conversations with empathy and professionalism. Strong interpersonal skills and collaboration ability. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

Opportunity for an experienced data protection professional to join a healthcare regulatory body as a Deputy Data Protection Officer (DPO) on a 12-month contract. As Deputy DPO, you will join the Transformation and Technology Services Directorate, providing data protection advice to the organisation, focusing particularly on complex data protection matters and those relating to professional regulation. You will also conduct reviews of information rights requests and data protection complaints as well as oversee the Council’s data protection and privacy compliance programme and maintain and develop the privacy management framework. To be considered, you will be a GDPR Practitioner or hold an equivalent professional data protection qualification. You should also have substantial experience of providing data protection advice within a public sector or regulatory environment. On offer is a 12 month contract, offering a salary between £58,000-£64,000 (depending on experience) and hybrid working, two days a week required in the office (London). Please note our advertisements use PQE/salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. At LAW Absolute we endeavour to respond to all applications within 48 hours. However due to the volume of applications we receive we may not be able to respond to every candidate individually. If you have not heard from us within a 48 hour timeframe your application has not been successful and your details have not been retained. LAW Absolute acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. * A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity

Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: £32,000 per annum Car Allowance: £4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham. As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services. Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package £32,000 basic salary £4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required

Complaints Officer - Temp to Perm Location: Croydon Pay: £18.91 per hour (Umbrella) Contract: Temp to Perm Working Pattern: Monday to Friday, office-based We're looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. This role will work across four different workstreams, so we're looking for someone who is organised, adaptable and confident managing a demanding workload. The successful candidate will be required to work from both our office and the client's office. Key Responsibilities Manage and respond to customer complaints professionally and efficiently. Investigate complaints and ensure they are handled within agreed timescales. Communicate with customers by phone, email and in writing. Work across four different workstreams and manage competing priorities. Liaise with internal teams and other stakeholders to resolve complaints. Keep accurate records and update relevant systems. Identify recurring issues and support improvements to customer service. Ensure complaints are handled in line with relevant policies and procedures. About You Previous experience in a demanding complaints-handling or customer service environment is essential. Confident dealing with challenging or complex customer situations. Excellent communication and interpersonal skills. Strong organisation and attention to detail. Able to manage a busy workload and meet deadlines. Comfortable working across different teams and workstreams. Professional, calm and solution-focused approach

Resident Liaison Officer (RLO) | Cladding Remediation | Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London. As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

Placement Officer Croydon Council | 3 Positions Available 📍 Location: Croydon (Hybrid Working) 🏢 Working Pattern: Minimum 3 days per week in the office ⏰ Hours: 36 hours per week 📅 Contract: 7-Month Contract 💷 Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella About the Role We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation. You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation. Key Responsibilities Place homeless households into emergency, temporary and private rented accommodation. Assess accommodation suitability and complete risk assessments. Match households to appropriate accommodation based on need, risk and eligibility. Conduct tenancy and licence sign-ups, explaining agreements and responsibilities. Source and secure emergency nightly accommodation through daily liaison with providers. Work with landlords and procurement teams to increase accommodation availability. Minimise void periods by ensuring properties are re-let promptly. Manage placement refusals, repairs, complaints and customer enquiries. Maintain accurate records, placement data and performance information. Support vulnerable residents through referrals to safeguarding and support services. Ensure accommodation meets health and safety standards and has valid compliance certification. Assist with the discharge of homelessness duties through suitable accommodation offers. Provide clear housing advice and manage customer expectations effectively. Support new team members and deputise for the Team Leader when required. About You You will have: Experience within homelessness, housing options, temporary accommodation or housing management services. Good knowledge of homelessness legislation and housing law. Experience assessing housing needs and managing accommodation placements. Strong customer service, negotiation and case management skills. Experience liaising with landlords, accommodation providers and external agencies. The ability to prioritise workloads and make sound decisions under pressure. Excellent communication, administrative and record-keeping skills. A commitment to supporting vulnerable residents and delivering positive housing outcomes. Reporting To Temporary Accommodation Placement Team Leader Why Apply? This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service. Apply today for this 7-month contract opportunity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Inspection Officer to join their Housing team. Location: Croydon Contract: Temporary Hours: Full Time, Monday to Friday Rate: TBC This is an excellent opportunity for a housing professional with experience in property inspections, repairs, maintenance, and disrepair management to help ensure temporary accommodation meets the required standards and remains safe, compliant, and fit for occupation. The Role As a Housing Inspection Officer, you will be responsible for carrying out inspections of temporary accommodation properties, identifying repair and maintenance issues, monitoring accommodation standards, and ensuring providers deliver high-quality housing services. You will play a key role in supporting the council's obligations around property condition, compliance, and resident safety. Key Responsibilities Conduct routine and responsive inspections of temporary accommodation properties. Identify repair, maintenance, and refurbishment requirements and monitor corrective actions. Carry out stock condition inspections to assess building elements, fixtures, fittings, and essential services. Investigate and monitor property disrepair issues, ensuring cases are progressed within agreed timescales. Liaise with accommodation providers, landlords, contractors, and internal stakeholders to ensure repairs are completed to the required standard. Support the management of legal disrepair claims and work closely with relevant teams to minimise risk to the council. Carry out follow-up inspections to verify the quality and completion of repair works. Maintain accurate inspection records, reports, and photographic evidence. Monitor provider performance and contribute to service improvements. About You To be successful in this role, you will have: Experience conducting property or housing inspections. Knowledge of repairs, maintenance, housing standards, and building defects. Experience managing disrepair issues and property-related complaints. Strong report writing and record-keeping skills. Excellent communication and stakeholder management abilities. The ability to work independently and manage a varied workload. Local authority or social housing experience would be advantageous. Apply If you have experience in housing inspections, property maintenance, building surveying, or housing standards and are looking for your next interim opportunity within a Local Authority, we would like to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

You will also have a sound moral compass, speaking up where necessary to ensure that good customer outcomes are always at the heart of what we do, striving to resolve complaints without the need for the customer to refer to the Financial Ombudsman service, and ensuring you are applying any learnings

Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £15. We are curre

What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with l

So far, we've rebuilt the Big Three consumer finance products from scratch:.

This is an excellent opportunity for an organised and detail-focused administrator to support the management of resident complaints and Housing Ombudsman correspondence. The role will primarily involve managing the complaints inbox, administering Housing Ombudsman portal messages and ensuring inform

Complaints Handler / Officer - Repairs and Maintenance in Social Housing.

You will be responsible for managing the Complaints Resolution officers and provide support and maintain effective working practices. Senior Complaint Resolution Officer -. At Chime Housing, we provide vital services that help people to live better lives.

Lendable to hire for this role.Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:.One of the UK's newest unicorns with a team of just over 700 people.Backed

Complaints & Resolution Officer Colindale NW9 | £14.Hybrid Working | ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment.Key Responsibilities: Investigate and resolve complaints i

Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer on a temp to perm basis to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. This is a hybrid working position, on a temp to perm basis, based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role. If this ASB Officer role is of interest, please apply or contact TPBN1_UKTJ

Data Protection and Operations Manager Help shape the operational excellence of a vibrant Diocese We are looking for an experienced and motivated Data Protection and Operations Manager to lead and develop the operational services that support our mission and ministry across Sussex. Position : Operations Manager Location : Hove/Hybrid Salary : £38,074 per annum (pro-rata FTE £47,592pa) Hours : Part-time, 30 hours per week (flexitime available) Contract : Permanent Closing Date : 4th October 2026 Interview Date : Hove on 14th October 2026 About the Role This is a varied and rewarding leadership role, responsible for ensuring the effective management of Church House operations. Working closely with senior leaders across the Diocese, you will play a key role in driving continuous improvement, promoting excellent customer service and ensuring robust governance and compliance. Reporting to the Deputy Diocesan Secretary, you will provide leadership to a small team responsible for governance and central support services. You will oversee the smooth running of Church House, manage facilities and operational contracts, lead on health and safety, and act as the Diocese's Data Protection Officer. Key responsibilities: Lead and develop operational and support services across Church House Manage facilities, suppliers, contracts and operational budgets Act as Data Protection Officer and lead on GDPR compliance, including Subject Access Requests Oversee information governance, records management and organisational systems Maintain and develop business continuity and risk management processes Manage organisational policies and complaints administration Support the Diocese's digital development through Microsoft 365, automation and AI-enabled solutions Coordinate operational arrangements for major diocesan events and conferences About You We are looking for someone who combines strong operational expertise with excellent leadership and relationship-building skills. You will have: Experience of successfully leading and developing staff Knowledge of data protection legislation and information governance Experience of information management, organisational systems or database administration Experience of facilities, supplier or contract management A track record of managing multiple priorities and projects simultaneously Excellent organisational, communication and problem-solving skills Strong digital literacy, including Microsoft 365 applications The ability to handle sensitive and confidential matters with diplomacy and discretion You will be proactive, collaborative and adaptable, with a commitment to supporting the work and mission of the Church of England. You can view full details of the in the job description and person specification when you apply. About the Organisation The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England. As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive. What is on offer: 28 days of annual leave, plus bank holidays and two privilege days per year. Membership of the Church Worker's Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%. Employee Assistance Programme with access to GP appointments, counselling and financial and legal support. Free parking, and the ride to work scheme and development opportunities. Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. This role is subject to an Enhanced DBS check, and the post will involve travelling around the Diocese, some evening work and occasional work at weekends. You may have experience in roles such as Data, Data Protection, Operations, Data and Operations, Data Protection and Operations, Governance, GDPR, Data Manager , Data Protection Manager , Operations Manager, Data and Operations Manager , Data Protection and Operations Manager. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP TPBN1_UKTJ

Location: Warrington or Solihull About Us TV Rheinland is a leading provider of technical services worldwide. Founded in 1872 and headquartered in Cologne, Germany, TV Rheinland employs 20,000 people in over 65 countries. The group provides a broad range of testing, inspection and certification services to ensure the safety, reliability and regulatory compliance of assets and components throughout their lifecycle; as well as technical consulting and training to industrial, transportation, products and healthcare sectors. For over 145 years, we have been developing solutions to ensure the safety and quality of the interaction between man, technology, and the environment. We firmly believe that social and technological progress are intrinsically tied together. The Groups mission and guiding principle is to achieve sustained development of safety and quality to meet the challenge arising from the interaction between man, technology and the environment. Job Description We are seeking an experienced and accredited QHSE Local Officer to join our growing Accreditation/Quality and Health/Safety/Environmental Team, based in either our Warrington or Solihull office. In this role, you will be responsible for implementing and maintaining Quality Management and Accreditation guidelines, processes, and tools. You will also provide expert advice and support to managers and employees on HSE matters. To support you in this responsibility, you will lead and coordinate a team of QM/HSE experts, providing guidance and ensuring effective collaboration and delivery. Key Responsibilities Regarding HSE: Ensure the business complies with all applicable local, national, and industry-specific regulations. Develop, implement, and maintain the local HSE Management System in alignment with the TV Rheinland Corporate HSE Management System. Maintain the HSE Management System to support certification requirements for ISO 45001 and ISO 14001. Advise managers and employees on the prevention of accidents, near misses, and environmental incidents. Ensure risk assessments are completed for all locations and activities in accordance with legal requirements, and that effective control measures are implemented to mitigate identified risks. Develop and deliver in-house health, safety, and environmental awareness training. Coordinate investigations into personal injuries, environmental incidents, near misses, and other related events. Prepare reports, monitor incident statistics, and communicate HSE performance to internal and external stakeholders. Take responsibility for achieving regional and country HSE objectives, targets, and KPIs. Act as the central point of contact for local management and employees on all HSE-related matters. Regarding QM/AC: Support the achievement and maintenance of TV Rheinland Group ISO 9001 certification and relevant local accreditations (ISO 17020, ISO 17065, ISO 17024) Acting as part of the local contact with the Accreditation Body (UKAS) Collect and consolidate AQM KPI/data and support the monitoring and improvement of process efficiency. Ensure the implementation, maintenance, and continual optimization of the Quality Management (QM) system. Conduct internal audits, and prepare for and support external audits. Provide input into the global management review process. Support business areas in the investigation of complaints and ensure complaint management is implemented in line with the global complaint management process. Ensure timely follow-up of QM actions arising from complaint management, audits, performance monitoring, and risk management. Contribute to defined AQM improvement projects, including lessons learned and best practice sharing. Support and deliver communication and training activities related to AQM. Carry out any other duties as reasonably assigned. Requirements Mandatory: University degree, preferably in Engineering. Proven experience in Quality Management Systems (QMS) and Accreditation Solid knowledge of quality management standards and accreditation requirements, such as ISO 9001 and ISO 170XX standards Experience in implementing, maintaining, and continuously improving Quality Management Systems and related processes. Experience managing accreditation processes, including preparation for assessments, audits, follow-up of findings, and implementation of corrective actions. Strong understanding of internal and external audit processes and experience acting as a key contact for accreditation bodies and auditors. Ability to develop, implement, and maintain quality procedures, guidelines, tools, and documentation. Strong analytical and problem-solving skills, with a structured and continuous-improvement mindset. Ability to coordinate and influence different stakeholders across the organization and work effectively with local and international teams. Excellent communication and interpersonal skills, with the ability to provide expert advice and support to managers and employees. Experience coordinating or leading teams is a strong asset. Ability to work independently, prioritize multiple activities, and ensure compliance with deadlines and requirements. Desirable: Degree in occupational safety / environmental protection as well as recognized operational HSE qualification, which allows membership in a professional association. Good knowledge of laws and regulations. Relevant experience in HSE topics. Familiar with ISO 14001 and ISO 45001 standards. Auditor qualification in ISO 14001 and ISO 45001 What We Offer? A competitive package of salary and benefits is offered for permanent staff this includes the following. Car allowance (dependent on grade). Bonus. Company pension contributions. Flexible and hybrid working. Private medical insurance. Sustainable benefits such as salary sacrifice for electric vehicles and cycle to work schemes. TV Rheinland is committed to your professional development and provide a wide range to support this. Continuous exchange of knowledge and best practices with colleagues across different countries and business units, with a clear impact on individual professional growth. TPBN1_UKTJ

Social Value Officer Westminster, London, Up to £55,000 per annum + Excellent Benefits Fixed Term Contract until 31/08/2027 40 hours per week: Monday to Friday, 08:30 - 17:00, half hour lunch We are looking to recruit a Social Value Officer to join our Social Value Team in Westminster. About the Role Within this role, youll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality. My will have full responsibility for the reporting of social value using Social Value Portal and HACT while also completing case studies, social media and production of newsletters, youll have responsibility for our apprentice training programme, being the lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits and mentoring. About you You will have a strong background in social housing and social value delivery, with proven experience of achieving targets and delivering successful outcomes against KPI specifications. You will have experience across a range of social value initiatives, including employment opportunities, pre-apprenticeships, apprenticeships, schools and colleges engagement, community volunteering, resident training, and supply chain engagement. You will be highly organised with excellent project management skills and the ability to manage multiple priorities effectively. Strong written English is essential, including the ability to produce professional correspondence and respond to complaints clearly and confidently. You will also possess good IT skills and be comfortable using a variety of computer systems and software. As an effective communicator, you will be able to build positive relationships and adapt your approach when engaging with stakeholders at all levels. You will be passionate about delivering excellent services, committed to achieving positive outcomes for customers, and dedicated to maintaining high standards of customer satisfaction. This role is office-based, so you must be able to work from our main office in Maida Vale with no hybrid working arrangement. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel TPBN1_UKTJ

Brooks Macdonald Group plc is one of the UK’s leading wealth management firms, recognised for investment performance and client service. We offer leading multi-asset investment services to intermediaries, and high-quality financial planning advice to private clients, benefitting from a strong local presence across the UK. We offer fulfilling careers in an inclusive culture that values diversity, ambition and rewards high performance. Our values (we call them our guiding principles) underpin our culture and are at the heart of everything we do: we do the right thing we are connected we care we make a difference We welcome talented people from all backgrounds who live our guiding principles and are focused on ensuring good outcomes for our clients. Serving as a legal officer for BM, the Legal Counsel will further the mission of the BM Legal Function: to facilitate the strategic and operational activities of BM, working as a high performing team, delivering legal advice and solutions in an effective, efficient and ethical way, in accordance with BM’s resources, risk appetite and tolerance. The Legal Counsel will help to ensure that the right legal risk management framework is in place so that BM can do what is possible, given its appetite and tolerance for risk, and its resources, to: (1) identify legal risks systematically; (2) avoid unnecessary legal risks; (3) control and mitigate residual legal risks taken on; and (4) monitor and report on legal risks. Working closely with senior members of BM and reporting to the Head of Legal, the role will deal with all legal work relating to BM, as directed by the Head of Legal, with a focus on front office, regulatory and corporate matters. Based in London, but with travel as appropriate to other BM locations. Provide day-to-day legal support to the BM business, including advice and documentation regarding: client terms of business and ancillary documents; investment and distribution agreements; product provider documentation; custody and trading; financial planning; financial intermediary and unregulated business introducers; account opening and account management. Provide legal and regulatory advice to support teams managing compliance advisory, financial crime, cross border and sanctions’ issues. Contribute to strategic projects, business initiatives and transactions (M&A and reorganisations), by providing legal advice and documentation. Assist in the review, drafting and negotiation of commercial contracts and legal documentation. Support on disputes, complaints and investigations, regulatory/agency visits and formal requests, liaising with internal stakeholders and external advisers as appropriate. Occasional legal advice support to the company secretarial function. Produce and update legal templates, guidance and internal resources to ensure consistency and best practice. Support the identification and management of legal risks, including horizon scanning and new product/service processes; ensuring appropriate escalation and oversight where required. Contribute to maintaining and enhancing legal governance frameworks, including policies, standards and processes. Assist in managing external legal counsel, ensuring efficient use of external support where required. Ensure work is carried out in line with regulatory expectations and internal policies. Knowledge of the legal and regulatory risks associated with retail investment management. Knowledge of the legal and regulatory risks associated with introducers and intermediaries. Knowledge of the legal and regulatory risks associated with commercial contracts, companies and corporate governance. Knowledge of the commercial activities of retail financial services’ businesses and markets in the UK. Strong written and verbal communication skills, with the ability to present legal information clearly and concisely. Good analytical skills and attention to detail. Strong negotiation skills, commercial awareness and a pragmatic approach to problem-solving. A good team member with strong interpersonal skills, including ability to build effective relationships across a range of stakeholders (including in person where required). Strong organisational and time management skills, with the ability to manage multiple priorities. Flexible, positive, solution-oriented and proactive in relation to work requirements. Qualified solicitor or barrister in England & Wales (or equivalent). Strong private practice or in-house experience (or both) in the UK in financial services. Experience within the wealth, investment management or retail financial services’ sector. We value different ways of working and actively promote flexible working across our business. Collaboration is important to us as a firm, with employees required to be in the office 3 days a week, and each team having a core in-office day per week. We’re committed to promoting equal employment opportunities and positively encourage applications from suitably qualified candidates regardless of race, religion or belief, sexuality, age, disability, gender, gender identity, marital status or pregnancy and maternity. #J-18808-Ljbffr

Brown Shipley | A Quintet Private Bank Primary Location/Place/Mode London Area, United Kingdom Qualified solicitor in England and Wales or equivalent UK qualification, with strong post-qualification experience gained in private practice and/or an in-house financial services legal function. Excellent legal expertise in the UK banking sector with focus on wealth management. Demonstrable ability to advise independently on complex legal issues, apply judgement in ambiguous situations, and provide balanced recommendations. Strong regulatory background and ability to assess upcoming regulations. Excellent knowledge of banking products and processes. Very good knowledge of legal, compliance and regulatory risks applicable to the banking industry. Excellent drafting and negotiation skills, including experience with client documentation, commercial contracts, supplier arrangements, outsourcing, project documentation and governance papers. Strong stakeholder management skills. Excellent written and oral communication skills. Organised and resilient with ability to manage multiple complex matters. Collaborative and collegiate. Fluent in English; any other European languages advantageous. For legal professionals eyeing the next strategic move in their careers, the recently posted Legal Counsel vacancy at Brown Shipley | A Quintet Private Bank in the London Area represents a compelling intersection of elite wealth management, regulatory complexity, and high-stakes advisory work. This is not merely another compliance-heavy legal job; it is an opportunity to operate at the core of a carefully curated private bank that prides itself on being the "most trusted fiduciary of family wealth". As the financial services sector faces ever-tighter scrutiny from regulators and a rapidly evolving digital landscape, in-house counsel at private banks are no longer just support staff—they are strategic partners shaping business decisions while safeguarding institutional integrity. Brown Shipley, a quintessential British private bank with roots dating back to 1810, operates today as part of Quintet Private Bank, a pan-European wealth manager with fewer than 1,800 employees across 30 locations. This deliberately boutique scale is a key selling point. Unlike the bulge-bracket banks where lawyers can feel like cogs in a machine, this role promises direct involvement in a variety of legal matters, from client disputes to cross-border regulatory projects. For a lawyer who thrives on intellectual variety and tangible impact, this position could be a career-defining move. The official job description outlines a multifaceted mandate. As Legal Counsel, you will be embedded in the Group Legal Function, supporting the UK legal team while collaborating closely with Group functions in Luxembourg. This is fundamentally a generalist banking role with a wealth management flavour—but that simplicity masks the depth of knowledge required. Let us break down the core accountabilities: • Providing legal advice on UK banking, wealth management, and investment activities, including client, product, operational, contractual, governance, and regulatory matters., • Advising on complex client complaints and managing legal proceedings, which often involve reputational risk and require steady nerves under pressure., • Aligning UK priorities with Group initiatives, ensuring consistency across jurisdictions while respecting local legal nuances., • Supporting the Group Chief Legal Officer (GCLO) on Group projects, which offers rare exposure to top-level strategic decision-making., • Managing external law firms in a cost-efficient manner—an increasingly valued skill in-house. "The successful candidate will work as part of the Group Legal Function as Legal Counsel, providing support to the UK Legal team and collaborating closely with Group functions in Luxembourg and/or other locations to ensure alignment on Group-wide matters." This is not a role for a passive lawyer. The job specification explicitly calls for someone who can "communicate and influence stakeholders", "apply judgement in ambiguous situations", and provide "balanced recommendations that reflect legal risk, commercial objectives, and governance expectations." In essence, you are expected to be part lawyer, part commercial advisor, and part diplomat. Brown Shipley has laid out a clear set of eligibility criteria, and it is worth dissecting them for any serious applicant. The baseline requirements are straightforward: you must be a qualified solicitor in England and Wales, or hold an equivalent UK qualification, with solid post-qualification experience (PQE). The firm does not specify a minimum PQE range, which is a deliberate move—they are looking for quality and aptitude rather than a fixed year threshold. However, the truly distinguishing factors are the softer, harder-to-quantify attributes: • Private Banking & Wealth Management Expertise: Experience in the UK banking sector with a focus on wealth management is non-negotiable. You need to understand the unique legal ecosystem of private clients, trusts, tax structures, and investment products., • Regulatory Fluency: The role demands a strong regulatory background and the ability to assess the impact of upcoming regulations—think FCA rules, Consumer Duty, ESG disclosure requirements, and evolving cross-border frameworks., • Drafting and Negotiation Prowess: You will be negotiating client documentation, supplier arrangements, outsourcing agreements, and governance papers. This is where your commercial acumen will be tested., • Stakeholder Management: The ability to build trust, influence constructively, and challenge proportionately is essential. You will interact with senior management, front-office staff, and external counsel., • International Mindset: Fluency in English is a given, but any additional European language is an advantage, reflecting the multi-jurisdictional nature of the group. Interestingly, the job description lists "demonstrable ability to advise independently on complex legal issues" and "resilience to manage multiple complex matters" as core attributes. In a private bank, where client relationships are deeply personal and reputational damage can be swift, legal advice cannot be delivered in a vacuum. You will often be the last line of defence, and the firm needs someone who can hold their own in high-pressure conversations with confident (and sometimes demanding) clients and senior stakeholders. From a purely career-advancement perspective, this Legal Counsel position offers several distinct advantages that go beyond the salary and title (which, incidentally, are not disclosed in the listing—standard for LinkedIn roles). First, the exposure to Group-level projects means you will work directly with the Group Chief Legal Officer, giving you visibility across multiple European jurisdictions. Second, the boutique nature of the bank means less bureaucracy and more room for initiative. You will not be siloed into a single practice area. One week you might be advising on a complex client complaint, the next you could be reviewing a cross-border technology outsourcing agreement. This variety keeps the work intellectually stimulating and accelerates your development as a rounded legal adviser. Third, the wealth management sector is undergoing a transformation. The rise of digital asset services, the increasing importance of ESG investing, and the ongoing shift toward personalized client experiences are creating new legal challenges. By joining a forward-thinking private bank now, you position yourself at the forefront of these developments, which will only enhance your marketability in the future. "When you join us, you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness." Moreover, the firm’s emphasis on employee growth is not just lip service. Quintet Private Bank invests in various resources and programmes for professional and personal development, and the collaborative culture is palpable from the job description. You won't be a lone wolf; you'll be part of a collegial legal function where teamwork is prized. Given that the job was posted just 18 hours ago and the “first 25 applicants” tag is visible, there is a sense of urgency. While no deadline is specified, acting swiftly and thoughtfully is advisable. The job posting does not disclose a specific salary range. Compensation at private banks is typically competitive and commensurate with experience. In London, Legal Counsel roles in financial services often range from £80,000 to £120,000 plus benefits, but this can vary widely depending on PQE and specialisation. No deadline is mentioned in the LinkedIn job posting. However, given the “Be among the first 25 applicants” notice, the role may close quickly once a sufficient pool of qualified candidates is reached. Interested applicants should apply as soon as possible. #J-18808-Ljbffr

Job description: Health & Safety Enforcement Officer / Environmental Health Officer Location: Brent Pay Rate: £32.00 - £36.00 per hour (DOE) Contract: Temporary Contract Hours: Full Time | Monday to Friday Our Local Authority client is looking for an experienced Health & Safety Enforcement Officer / Environmental Health Officer to join their Regulatory Services team on a temporary basis. This role will focus on delivering statutory Health & Safety interventions, investigations and enforcement activities , ensuring businesses comply with current legislation and supporting the protection of employees, residents and the wider community. You will manage a varied caseload involving workplace inspections, accident investigations, complaints, RIDDOR notifications and formal enforcement action, while providing professional advice and guidance to businesses. Key Responsibilities Carry out Health & Safety inspections, interventions and compliance visits in line with statutory requirements and service priorities. Investigate health and safety complaints, workplace incidents and RIDDOR notifications . Undertake detailed investigations, gather evidence and determine appropriate enforcement action. Prepare inspection reports, investigation records, witness statements and supporting documentation for legal proceedings where required. Issue statutory notices and take proportionate enforcement action in accordance with relevant legislation and enforcement policies. Provide technical advice and guidance to businesses, employers and members of the public. Maintain accurate case management records and ensure statutory deadlines and performance targets are achieved. Work collaboratively with colleagues across Environmental Health, Regulatory Services and partner agencies. Requirements To be successful in this role, you will need: A recognised professional qualification allowing you to undertake Health & Safety interventions , such as a Diploma, BSc or MSc in Environmental Health, NEBOSH, or equivalent qualification . Registration with the CIEH (or eligibility for registration). A strong working knowledge and understanding of Health & Safety legislation, enforcement procedures and regulatory frameworks . Previous experience investigating health and safety complaints, workplace incidents and RIDDOR notifications . Experience undertaking enforcement action, preparing evidence and supporting legal proceedings. Strong investigation, report writing and communication skills. Previous experience working within a Local Authority Environmental Health, Regulatory Services or Health & Safety enforcement team is highly desirable. What's on Offer ? £32.00 - £36.00 per hour (depending on experience) ? Full-time temporary contract with potential extension ? Opportunity to work within a Local Authority Regulatory Services team ? Varied enforcement caseload with a direct impact on workplace safety and public protection Interested? Apply today with your updated CV. Please include your salary/rate expectations at the top of your CV to support your application. TPBN1_UKTJ

Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage. This is an excellent opportunity for an experienced construction liaison professional looking for stability and continuity, with the successful candidate joining one company and working on one major contract expected to run for at least three years. Based from the site office in Stevenage, you will work on site Monday to Friday and play a key role in maintaining positive relationships between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will act as the main point of contact for residents affected by the works, ensuring they are kept informed throughout the project and that any queries, concerns or complaints are dealt with promptly and professionally. Your responsibilities will include: • Acting as the main point of contact for residents affected by the works., • Keeping residents informed about upcoming works, project timescales and potential disruption., • Responding to enquiries, concerns and complaints in a professional and timely manner., • Building and maintaining positive relationships with residents and the local community., • Working closely with site management and construction teams to resolve issues., • Carrying out regular resident communications and engagement activities., • Maintaining accurate records of enquiries, complaints, actions and outcomes., • Ensuring residents receive clear, accurate and timely information throughout the project., • Helping to minimise disruption and maintain strong relationships between the construction company and the local community.About You The successful candidate will ideally have: • Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar role., • Experience within the construction, housing or property sector., • Excellent communication and interpersonal skills., • A confident, approachable and professional manner., • Experience dealing with residents, customers or members of the public., • The ability to manage complaints and difficult situations calmly and professionally., • Strong organisational and administrative skills., • Good IT and written communication skills., • The ability to work effectively as part of a busy site team.Why Apply?, • 3+ year long-term opportunity, • Work on one major contract, offering excellent continuity and stability., • Monday to Friday, 5 days per week on site., • Based from the site office in Stevenage., • Join an established construction company and long-term project team., • Opportunity to play an integral role in maintaining positive relationships with residents and the local community. If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step in your career. Apply now with your CV to be considered for this long-term Resident Liaison Officer position in Stevenage. JBRP1_UKTJ