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Compliance Officer (6 month-FTC / potential permanent) opportunity working with a top performing specialty insurer. You will play a key role in ensuring the business meets all regulatory, legislative and contractual obligations, including delegated authority agreements with insurers. Key Responsibilities: • Manage delegated underwriting agreements and co-manage delegated claims agreements with the Claims Manager., • Liaise with insurers on renewals, compliance issues and required changes., • Monitor and communicate regulatory/legislative developments., • Identify and address compliance risks, providing guidance, support and training., • Keep policies, procedures and manuals up to date., • Develop and maintain an audit framework; conduct reviews and implement corrective actions., • Act as key contact for external audits and oversee follow-up actions., • Assess adequacy of internal systems, processes and record keeping., • Provide compliance input on products, services and procedures., • Support complaints handling and embed lessons learned., • Work closely with operational teams to ensure compliance supports business activity. Knowledge, Skills & Experience: • 5+ years in a broad compliance role within insurance., • Relevant qualification (ACII/ICA) desirable., • Strong knowledge of FCA Handbook, FSMA and related regulations (IDD, GDPR, SMCR)., • Experience with compliance monitoring systems., • Experience drafting service agreements/delegated authorities (desirable).

Compliance Officer for Legal Practice (COLP) Lawyer: We have partnered with a leading immigration law firm based in the West End that are seeking a COLP Lawyer to assist on a either full or part time permanent basis. Due to continued growth and an expanding regulatory environment, they are now seeking a Compliance Officer for Legal Practice (COLP) to oversee the firm’s compliance with SRA regulations and play a key leadership role in risk management. Key Responsibilities: • Ensure compliance with SRA Standards & Regulations, • Act as key contact with the SRA, • Lead on risk management and internal audits, • Manage breach reporting, complaints, and compliance training What They’re Looking For: • Qualified Solicitor (England & Wales), • Eligible to act as COLP under SRA rules, • 5+ years’ PQE (compliance experience preferred), • Strong understanding of legal regulatory frameworks If you are interested in being considered for this role please do apply via this advert or you can contact Marnie Andrews on .

Job Purpose As a Leasehold and Managing Agent Officer at Eastend Homes, you will play a vital role in delivering a high-quality, customer-focused service to our leaseholders, shared owners, and freeholders. Reporting to the Manager, you will manage a diverse and complex range of homeownership matters including service charges, leasehold transactions, S20 notices, Right to Buy applications, and lease extensions. You will manage the Managing Agents to ensure they are fulfilling the terms of their agreement. You will work closely with internal teams — particularly Major Works, Resident Involvement, and Finance — to ensure transparency, collaboration, and delivery of services in line with best practice and regulatory standards. Central to your role is building trust with residents and empowering them to engage meaningfully in the management of their homes and communities, aligning your work with Eastend Homes’ values: • We Care – by supporting victims, vulnerable people, and communities affected by ASB and safeguarding risks., • We Are Trusted – by acting with professionalism, integrity, and a commitment to fairness., • We Are Improving – by using data, feedback, and learning to strengthen services. 1. Customer Service & Leasehold Management • Be the key point of contact for homeownership residents, ensuring a responsive, empathetic, and respectful service at every interaction, taking a right first time approach., • Provide clear, tailored advice on leaseholder rights and obligations, including responsibilities for repairs, service charges, and communal areas., • Manage and resolve complex leaseholder queries, complaints, and disputes with sound judgement, legal awareness, and strong negotiation skills, building trust in the process (We are Trusted)., • Ensure managing agents are adhering to their obligations, chasing returns and where required carrying out annual inspections. 2. Service Charge and Financial Accountability • Contribute to the preparation, calculation, and issue of annual service charge estimates and actual accounts, ensuring accuracy and fairness working closely with finance colleagues., • Investigate and respond to service charge disputes transparently and professionally, in accordance with the lease and NHF guidance., • Collaborate closely with the Major Works team to ensure leaseholders are properly consulted and billed in accordance with Section 20 legislation, maintaining open communication channels. 3. Major Works & Section 20 Consultation • Act as a key liaison between leaseholders and the Major Works team during the planning and delivery of capital works, ensuring clear, timely information is provided., • Support statutory consultation under Section 20 of the Landlord and Tenant Act, ensuring leaseholders are engaged and informed throughout the process., • Attend site visits, walkabouts, and resident briefings with the Major Works team as required, embodying our commitment to continuous improvement (We are Improving). 4. Leasehold Transactions & Legal Processes • Manage leasehold-related processes including:, • Right to Buy (RTB) and Right to Acquire (RTA) applications: processing within statutory timescales, instructing valuers and legal teams, issuing Section 125 offers, and guiding residents through their rights and responsibilities., • Lease Extensions: processing statutory and voluntary requests, liaising with legal teams and surveyors, and ensuring clarity and professionalism, authorizing leaseholder permission for works requests., • Staircasing and resales for shared owners and leaseholders., • Remortgage, subletting consents, and licence to alter applications., • Maintain high standards of accuracy and compliance with all legal requirements. 5. Dispute Resolution & Enforcement • Handle breaches of lease, subletting concerns, unpaid service charges, or anti-social behaviour in accordance with Eastend Homes’ procedures., • Use negotiation, mediation, and enforcement skills to reach fair and legally sound resolutions while maintaining positive resident relationships (We are Trusted)., • Liaise with legal services when formal action is required. 6. Resident Involvement, Communication & Governance • Work collaboratively with the Resident Involvement team to actively engage leaseholders and shared owners, ensuring their views and feedback are captured and heard., • Support and facilitate resident input into the Homeownership Panel, enabling meaningful resident participation in shaping policies, service delivery, and strategic decisions., • Promote transparency, co-production, and open dialogue in line with NHF and regulatory standards, reflecting our value We are Listening. All criteria below are essential unless marked as desirable. 1. Experience • Experience working in leasehold, homeownership, or housing management services., • Strong ability to negotiate, mediate, and resolve disputes constructively., • Confident working with financial information, legal documents, and consultation processes., • Proven ability to collaborate effectively with multidisciplinary teams., • Desirable: Experience working with Major Works teams and Section 20 consultation processes., • Desirable: Relevant housing qualification (e.g., CIH). 2. Knowledge Skills • Sound knowledge of leasehold law, service charges, Right to Buy, and lease extensions., • Excellent communication and interpersonal skills — confident dealing with sensitive or complex issues with empathy and professionalism., • Proficiency in Microsoft Office and housing management systems., • Desirable: Understanding of the National Housing Federation’s Code of Practice and sector best practices., • Committed to Eastend Homes’ values:, • We Care – empathetic and supportive in all resident interactions., • We Are Trusted – acts with fairness, transparency, and confidentiality., • We Are Improving – takes initiative, welcomes feedback, and strives for excellence., • We Are Listening – values resident voice and adapts approach based on need., • Able to work flexibly, including occasional evenings or weekends., • DBS clearance required.

Main Duties and Responsibilities Purpose of the Job • To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes., • To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans., • To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates., • To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions., • To achieve high levels of resident satisfaction through professional service delivery., • Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met., • Carry out site inspections as well as desktop inspections to assess work requirements., • Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles., • Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders., • Authorise variation orders (VO) within remit ensuring value for money is demonstrated., • Write detailed reports and provide recommendations for actions following inspections or investigations., • Verify contractor payments with finance teams when required., • Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards., • Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary., • Manage contractor performance and promptly address issues affecting repair quality or turnaround times., • Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases., • Identify and schedule corrective works for fire safety issues., • Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates., • Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary., • Manage specialist treatments including mould and pest control issues., • Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers., • Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies., • Supervise minor and major accessibility adaptations following Occupational Therapist recommendations., • Process Disability Facility Grant (DFG) applications and ensure works are completed effectively., • Manage insurance-related repairs, preparing specifications, and progressing associated administration., • Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures., • Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters., • Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies., • Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues., • Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work., • Undertake project work specific to the technical service as required., • Represent East End Homes as a witness in legal proceedings if necessary., • Manage contractors effectively to ensure service delivery meets standards and agreed KPIs. Person Specification – Technical Officer Skills and Knowledge • Understanding of repairs, maintenance, and improvement of housing stock., • Knowledge of fire risk and asbestos management in a housing environment., • Understanding of void processes and letting standards., • Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations., • Ability to use and interpret Schedule of Rates (SOR) codes accurately., • Strong IT skills and ability to use housing management and asset systems., • Proven experience delivering a customer-focused technical support role in a housing environment., • Experience monitoring contractor performance against contract specifications and KPIs., • Experience undertaking technical inspections, managing responsive, planned, and void works., • Experience raising orders, authorising variation orders, and demonstrating value for money in contract management., • Flexible, solution-oriented, and committed to providing excellent customer services., • Ability to work on own initiative while contributing effectively to both local and central teams., • Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents., • Willingness to participate in out-of-hours duties when required., • Strong commitment to equality, diversity, and continuous improvement.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Rev & Regs are recruiting for a Compliance Officer role for a dynamic commercial and retail bank. The Compliance Team, under the leadership of the Chief Compliance Officer, sits within the 2nd Line of Defence Risk and Compliance function, is independent of the business units and is responsible for monitoring and challenging the implementation of the Compliance and Regulatory elements of the Risk Management Framework by the First Line. Responsibilities: • The delivery and completion of thematic reviews as part of the Bank’s Annual Compliance Monitoring Plan. Reporting all findings to internal Compliance Management and across applicable business partners., • Delivery of second line quality assurance reviews as specified in the 2nd Line Compliance Quality Assurance Plan assessing the strength of a range of first line controls, including call monitoring, complaints handling monitoring, vulnerable customer management, and CCA regulation compliance., • The articulation of clear and accurate feedback on applicable second line Thematic and Assurance Reporting to mitigate associated risks and close gaps where required., • Working as a business partner to respond to Risk and Compliance queries, with support from Risk and Compliance senior management., • Supporting the maintenance, review and approval of accurate and effective departmental policies and procedures., • Supporting the closure of Compliance owned Corrective Action Plans and working with relevant key stakeholders to implement actions identified from Thematic and Assurance activities in line with defined delivery dates., • Support the creation and publication of monthly reporting to relevant Committees including the management of monthly Board RAS and KRIs., • Supporting the management and control of risk across the business through effective review and oversight., • Supporting a proactive horizon scanning process, keeping the Risk and Compliance Team and wider business up to date on all regulatory change whilst collating responses from across the Bank in order to maintain accurate records., • Contribute to the 2LoD oversight of key projects and programmes across the Group., • Support the delivery and management of the Senior Managers and Certification Regime. Experience: • Good knowledge and experience of regulatory responsibilities gained from a regulated organisation., • Demonstrable experience of the application of: FCA Principles for Business. TCF and Conduct Risk, Consumer Duty and MCOBS., • Experience of a PRA and FCA regulated environment., • Strong Risk Management experience balanced with an awareness for commercial opportunity., • The ability to review and digest regulatory requirements and publications and distil the information for Senior Manager consumption., • An ability to self-teach and conduct research into FCA and PRA regulatory requirements., • Experience in Policy Governance and Management., • A relevant professional qualification (e.g. ICA, IRM). Location: Hybrid (3 days per week in City of London) Salary: £57,000 + bonus + benefits package

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to t

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, cou

Dealing with resident complaints. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. Resident Liaison Officer - Temporary/Freelance.

We are seeking a dedicated and professional Customer Services Advisor Complaints and Information Governance Officer (PO1) to join our passionate team.In this multifaceted role, you will be responsible for managing and resolving customer complaints effectively while overseeing information governance

As a Resident Liaison Officer, you will also be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback. Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where theyre proud to live.

Local authority based in Hounslow.Hybrid model: 2 days in office, 3 days working remotely.As a Customer Relations Officer (Housing) you will play a key role in overseeing and.Social care colleagues to resolve complaints within statutory.A core function will also be to ensure compliance with the.Hous

As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish.

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. The role will be a hybrid, with a minimum of 3-4 days per week in the office.

We are now recruiting for a Tenant Liaison Officer in Manchester. Your new role Act as the first point of contact for tenants throughout the project Provide clear updates on work schedules, access requirements, and progress Handle queries and complaints with professionalism and empathy Liaise with s

Senior Policy, Complaints & Governance Support Officer. A fantastic opportunity has arisen for a Senior Policy Complaints & Governance Support Officer in Children and Young People Services.

Patient Experience Advice and Liaison Officer. Work within the Patient Advice and Liaison Service and Complaints service, ensuring an accessible, confidential, patient focussed service that deals with problems and concerns quickly as and in accordance with national requirements and local policy usin

Previous experience in complaints handling or housing/public sector environment. Job Title: Complaints Quality Officer. Identify process or training issues that lead to complaints and recommend improvements.

Patient Experience Advice and Liaison Officer. Work within the Patient Advice and Liaison Service and Complaints service, ensuring an accessible, confidential, patient focussed service that deals with problems and concerns quickly as and in accordance with national requirements and local policy usin

Full time hours on a temporary basis.Receive, log, and manage complaints related to SEND services and provision.Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers.Ensure all complaint handling complies with statutory guidance, including the.Com

Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding

Job Title: Complaints Quality Officer. Identify process or training issues that lead to complaints and recommend improvements. Support the team at peak times by handling complaints directly when required.

Senior Policy, Complaints & Governance Support Officer. A fantastic opportunity has arisen for a Senior Policy Complaints & Governance Support Officer in Children and Young People Services.