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  • Operations Manager
    Operations Manager
    il y a 6 jours
    Temps plein
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Cleaner (Part Time)
    Cleaner (Part Time)
    il y a 14 jours
    £14705 par an
    Temps partiel
    London

    Post: Cleaner, Part-time, Permanent Responsible to: Head of Operations & Visitor Experience Hours of work: 20 hrs per week (four or five shifts each week including evenings and weekends) Remuneration: £14,705 This position is paid hourly through our PAYE payroll only Our Mission is to curate, support and facilitate people and ideas that make ethics matter in the world. Role Working in a team of two, the cleaners work in the Operations & Visitor Experience department reporting to the Head of Operations & Visitor Experience. They will ensure that the whole premises are presented to a high quality at all times by establishing a regular routine of cleaning throughout the building before, during and after events. In addition, routine deep cleaning needs to be established on a periodic cycle for areas that require such treatment. The Venue Conway Hall is a grade II listed building in Central London consisting of five separate event spaces and offices. The largest of which being the Main Hall capable of hosting up to 400 visitors across two floors. In addition to our regular programme of lectures and concerts we also operate as a private hire venue hosting Conferences, Meetings, Lectures, Concerts, Workshops, Wedding receptions, filming and more. Key tasks • Follow a cleaning schedule across offices, the library and hire spaces, with any additional cleaning to be agreed., • The entrance from outside the building through to the foyer of Conway Hall is to be immaculate, in terms of its appearance and cleanliness, at all times, with attention to detail given to all surfaces and a systematic cycle of ‘deep’ cleaning given to inaccessible or ‘problem’ areas., • Being a keyholder and bearing responsibility for locking and unlocking the building safely., • Managing waste and liaising with the Operations Manager and Duty Managers on any issues around collection, or general operations waste management., • Liaising with the Operations Manager and Duty Managers to ensure adequate supplies of cleaning and washroom materials. Other • Comply with Conway Hall’s policies., • Undertake training, as required., • Any other reasonable duties as required by the Head of Operations & Visitor Experience. Person Specification Essential Criteria • Attention to detail, and a conscientious attitude to work., • Understanding or willingness to learn health and safety protocols around storing and using cleaning materials., • Understanding or willingness to learn how to manage risks, including slip hazards, manual handling, or working at height., • Ability to work independently and as part of a team, • Understanding of building security concerns, managing keys and maintaining a secure environment., • Desirable experience/skills, • Cleaning a public building, • Lone working experience, • Permission to work: You will need to provide evidence that you have the necessary permission to work in the UK. Terms Hours: To suit the needs of the business. Some evening and weekend working will be required. By mutual agreement, more hours may be available to support busy events, or to cover gaps in the front of house rota, paid as overtime on an hourly basis. Holidays: Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 20 hours per week). Probation period: Three months Pension: An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer. Job Types: Part-time, Permanent Work Location: In person Applications close Thursday 23rd April with Interviews planned to take place on Wednesday 29th April

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  • Front of House Supervisor
    Front of House Supervisor
    il y a 6 jours
    Temps plein
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    il y a 26 jours
    £14.32 par heure
    Temps plein
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Marketing Assistant
    Marketing Assistant
    il y a 28 jours
    £8–£12.71 par heure
    Temps partiel
    London

    Start your career in politics and public affairs with a leading specialist training provider. Parli-training is a 24-year specialist business delivering high-quality training to professionals working across Parliament, public affairs, and policy. We are offering an exciting apprenticeship opportunity for an ambitious and motivated individual looking to take their first step into a political career. This role is ideal for a politics or public affairs graduate, though applications are also welcomed from A-Level Politics students with a strong interest in Westminster and the UK political landscape. 🏛️ The Role This apprenticeship provides a unique opportunity to gain a strong understanding of the parliamentary training and public affairs industry. You will learn how organisations engage with Parliament, develop policy insights, and deliver professional training services. Alongside this, you will build practical marketing skills, including: 📊 Using CRM systems to manage client relationships 📱 Supporting social media and digital communications 📣 Assisting with marketing campaigns and outreach You will also support the coordination and delivery of events, gaining hands-on experience in a fast-paced professional environment. 👤 About You We are looking for someone who is: 🏛️ Genuinely interested in Westminster politics and public affairs 💡 Inquisitive, proactive, and eager to learn 🗂️ Highly organised with strong attention to detail 🗣️ Confident with excellent written and verbal communication skills A good working knowledge of Microsoft 365 (Outlook, Word, Excel, and PowerPoint) is essential. No prior experience in public affairs is required. However, some experience in an office or commercial environment would be beneficial. ✨ Enthusiastic and confident candidates with a genuine interest in public affairs and politics are encouraged to apply. Pay Rates for 18–24 Year Olds from April 2026: 1st Year Apprentice (all ages): £8.00 per hour. 2nd Year Apprentice (aged 18–20): Entitled to the National Minimum Wage for their age, which is £10.85 per hour. 2nd Year Apprentice (aged 21-24): Entitled to the National Living Wage, which is £12.71 per hour. Onsite office administrative proficiency training, including full access to all our introductory training courses offered during Year 2 of your apprenticeship.

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  • Corporate Security Officer
    Corporate Security Officer
    il y a 26 jours
    £13.15–£14.96 par heure
    Temps plein
    London

    Corporate Security Officer (Bench Team) – London Are you an experienced security officer looking to work in a professional corporate environment for an award-winning security company? If so, read on. Pay Rate: £13.15 - £14.96 per hour Join Assist Security Group, recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Assist Security Group is recruiting Corporate Security Officers to support professional corporate environments in London. This is a front-facing role where presentation, professionalism and customer service are essential. We are looking for officers who understand that security in a corporate environment is not just about presence, but about creating confidence, protecting people and assets, and representing both Assist and the client to a high standard. Role Summary The role requires officers to demonstrate excellent customer service, strong communication and high presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Officers must remain professional, approachable and alert when dealing with occupiers, visitors, contractors, the public and emergency services. There is also an expectation to engage with continuous training, as policies, procedures and technology continue to develop within the security environment. Responsibilities • Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times, • Provide a professional and welcoming front-of-house presence, • Deliver excellent customer service and engage positively with all visitors and staff, • Carry out all duties in line with Assignment Instructions and Risk Assessments, • Follow client policies and site procedures at all times, • Monitor access and egress, ensuring only authorised persons enter the premises, • Conduct internal and external patrols where required, • Monitor CCTV, alarm systems and other security technologies, • Identify and respond to incidents, risks and suspicious behaviour appropriately, • Report incidents accurately and in a timely manner, following escalation procedures, • Work collaboratively with emergency services where required, • Support the client’s professional environment and comply with reasonable operational requests Person Specification • Valid SIA Door Supervisor Licence or Security Guarding Licence, • CCTV Licence, • Previous experience within corporate security or a similar professional environment is advantageous, • Excellent customer service and communication skills, • Conscientious, alert and with strong attention to detail, • Professional, reliable and punctual, • Able to remain calm and confident in a fast-moving environment, • Maintains high standards of integrity and confidentiality, • Flexible, collaborative and positive in approach, • Strong verbal and written English Benefits • Competitive pay rate, • Structured training and support, • Professional working environment, • Perkbox benefits, • Opportunity to work with an award-winning security company Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Evening Cleaner - Part Time
    Evening Cleaner - Part Time
    il y a 2 mois
    £13.85–£14.8 par heure
    Temps partiel
    London

    Job description EXPERIENCED OFFICE CLEANERS NEEDED! Professional experienced EVENING cleaners needed for beautiful building office spaces in Central London (Westside). Several positions available in locations near Tottenham Court Road Station, Bond Street Station, Hammersmith and more! £13.85 - £14.80 per hour for office cleaners - site dependent. ALL SITES move to £14.80 from April 2026. Candidates MUST be available: • Monday to Friday, • Start times around 6pm, • From 10 - 20 hours per week. Overtime Available! Candidates must: • Be hardworking, • Be reliable, • Speak English, • Have excellent eye for detail We are a fast-growing company that prides its self on our high standards and how we look after our staff. You need to be honest, hardworking, reliable, and be willing to go that extra mile for your team. Experience and a good understanding of English is required We are proud to support local businesses and local people in London. Our people are the reason for our success and we believe in helping everyone working at Hive Cleaning to achieve their potential and feel right at home in our business. We’re committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. To support our people we offer family friendly, inclusive employment policies and flexible working arrangements.

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  • Retail Store Manager in Luxury Fashion
    Retail Store Manager in Luxury Fashion
    il y a 2 mois
    Temps plein
    Mayfair, Westminster

    About Les 100 Ciels Les 100 Ciels is a contemporary luxury brand specialising in refined, modern wardrobe essentials crafted from the finest materials. With stores in London and Abu Dhabi, and continued international expansion, we are committed to delivering exceptional product and an elevated client experience. ⸻ Role Overview We are seeking an experienced and driven Store Manager to lead our Les 100 Ciels store. The Store Manager will be responsible for the overall performance of the store, ensuring exceptional client experience, strong commercial results, and maintaining the highest brand standards. This role requires a passionate leader who thrives in a luxury retail environment and can motivate and develop a high-performing team. ⸻ Key Responsibilities Commercial Performance - Drive sales and achieve store targets and KPIs - Monitor and improve key metrics including conversion, ATV, UPT, and client retention - Analyse store performance and implement action plans to maximise results - Identify opportunities to increase sales and profitability ⸻ Client Experience - Deliver and lead exceptional luxury client service at all times - Build and maintain long-term client relationships - Lead clienteling initiatives and CRM development - Ensure the team consistently delivers a personalised and memorable experience ⸻ Team Leadership & Development - Recruit, train, and develop a high-performing team - Lead by example on the shop floor - Coach team members to achieve individual and store targets - Conduct regular performance reviews and provide ongoing feedback - Create a positive, motivated, and professional team environment ⸻ Brand & Visual Standards - Ensure the store reflects Les 100 Ciels brand standards at all times - Maintain exceptional visual merchandising and presentation - Ensure store cleanliness and organisation is always impeccable ⸻ Operations - Oversee daily store operations - Manage stock levels and inventory effectively - Ensure company policies and procedures are followed - Manage rota planning and staffing levels - Liaise with Head Office and senior management ⸻ Requirements - Minimum 3+ years Store Manager experience, preferably in luxury or premium retail - Strong leadership and team development skills - Proven track record of achieving sales targets - Passion for luxury fashion and client experience - Strong organisational and communication skills - Commercially aware and results driven - Professional and polished presentation ⸻ What We Offer - Opportunity to join a growing international luxury brand - Career progression opportunities - Competitive salary - Staff uniform and generous staff discount ⸻ Summary This is an exciting opportunity for an ambitious Store Manager to play a key role in the continued growth of Les 100 Ciels, delivering excellence in both client experience and commercial performance.

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  • Consultant
    Consultant
    il y a 2 mois
    £800–£1000 par mois
    Temps plein
    London

    We are seeking a proactive and detail-oriented Data Protection Consultant / Advisor to support Small and Medium-sized Enterprises (SMEs) and growing digital businesses in achieving and maintaining GDPR compliance. This is an excellent opportunity for a freelance professional to work directly with clients, assessing data protection risks, implementing robust compliance frameworks, and providing ongoing regulatory guidance aligned with UK GDPR standards. Key Responsibilities: • Conduct thorough GDPR compliance audits for SMEs and startups., • Identify critical data protection risks and compliance gaps., • Draft and update essential privacy policies, Data Protection Impact Assessments (DPIAs), and data processing agreements., • Advise clients on lawful bases for processing, data retention policies, and security measures., • Support clients in preparing for potential ICO (Information Commissioner's Office) audits., • Act as a trusted advisor on all ongoing compliance matters. Required Skills & Experience: • Strong, proven knowledge of UK GDPR and fundamental data protection principles., • Experience in compliance, legal advisory, or risk management roles., • Ability to translate complex regulatory requirements into simple, practical terms for diverse clients., • Excellent communication and client-facing skills., • Experience working with SMEs or digital businesses is preferred. What We Offer: • The opportunity to collaborate with a diverse portfolio of growing UK businesses., • Flexible remote collaboration to fit your working style., • Performance-based compensation, reflecting your contribution and success., • Significant growth potential within a developing data protection consultancy.

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