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We are seeking a dedicated and experienced Practice Manager to oversee the daily operations of our Independent Financial Advisory (IFA) firm. The ideal candidate will have strong leadership skills, a background in financial management, and experience in human resources. This role is essential for ensuring the smooth operation of the firm, delivering excellent client service, and fostering a positive work environment for our team. Duties Manage the overall operations of the IFA firm, ensuring efficiency and effectiveness in all processes. Supervise staff, providing guidance and support to encourage professional development and teamwork. Oversee financial management tasks, including budgeting, invoicing, and expense tracking, to maintain financial stability. Handle human resources functions such as recruitment, training, performance evaluations, and employee relations. Implement and maintain policies and procedures to enhance operational efficiency and ensure regulatory compliance. Work closely with financial advisors to maintain high standards of client service and business performance. Address client inquiries and concerns promptly to maintain strong and trusted relationships. Experience & Skills Proven experience in a managerial role within a financial services or professional services environment. Strong background in financial management, demonstrating the ability to manage budgets and business operations effectively. Experience in human resources practices, including recruitment, training, and employee development. Excellent supervisory skills with the ability to motivate and lead a diverse team. Knowledge of financial advisory practices and regulatory requirements is advantageous but not mandatory; a willingness to learn is essential. If you are passionate about financial services and have the skills to lead a dynamic team within an IFA firm, we encourage you to apply for this rewarding opportunity as a Practice Manager.

Location: London, UK Company: Stanley Ley About Stanley Ley: Stanley Ley is a renowned provider of high-quality legal wear and accessories, serving professionals in the legal field. We pride ourselves on our commitment to excellence and exceptional customer service. Job Summary: We are seeking a detail-oriented and organized Administrative Assistant to support the daily operations of Stanley Ley. The ideal candidate will handle administrative tasks, assist with customer service, and ensure smooth functioning across the business. Key Responsibilities: Administrative Tasks: • Manage and organize company documents, files, and records. • Handle correspondence, emails, and phone calls professionally and efficiently. • Schedule appointments, meetings, and maintain calendars for senior staff. • Process invoices, payments, and basic bookkeeping tasks. • Order and maintain office supplies. Customer Service Support: • Assist customers with inquiries, both in-person and via phone/email. • Ensure a professional and welcoming environment for clients visiting the store. • Handle customer complaints or escalate them to the appropriate department. Operational Support: • Coordinate with suppliers to track orders and deliveries. • Assist in preparing reports, presentations, and spreadsheets. • Support the management team with ad-hoc tasks and projects as needed. • Ensure compliance with company policies and procedures. Requirements: • Experience: Previous experience in an administrative or assistant role preferred. • Skills: • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong organizational and multitasking abilities. • Attention to detail and accuracy. • Ability to handle sensitive information with confidentiality. • Personal Attributes: • Professional demeanor and a positive attitude. • Ability to work independently and as part of a team. • Customer-focused mindset. What We Offer: • Competitive salary. • A supportive and collaborative work environment. • Opportunities for professional development and growth. • Discounts on company products. How to Apply: Please send your CV and a cover letter detailing your suitability for the role.

I am looking for a PA/Administrator with experience in UK Local authority housing solutions and homelessness in a social care sector. Key Responsibilities ; Administrative Support: •Manage emails, draft letters, handle documentation. •Calendar & Task Management: Schedule meetings, set reminders, and keep Trello tasks updated. •Client & Referral Follow-Ups: Track housing benefit applications, chase responses, and liaise with councils. •Staff Coordination: Assist with team scheduling, send updates, and manage support worker visits. General Office Tasks: Organize files, update records, and handle incoming inquiries. Requirements ✅ Experience in admin or PA support (preferably in housing, social care, or property management). ✅ Strong organizational skills – Ability to track multiple tasks and ensure deadlines are met. ✅ Excellent communication – Professional email and phone etiquette. ✅ Familiarity with Trello, Google Drive, and Microsoft Office. ✅ Ability to work independently and proactively handle tasks with minimal supervision. Preferred but Not Essential Knowledge of Housing Benefit applications and local authority processes. • Experience working in supported accommodation or social care. UK-based candidates preferred due to familiarity with housing policies.

Job Description: The Office Administrator will coordinate office activities and ensure compliance with company policies. This includes supervising administrative staff, dividing responsibilities to ensure optimal performance. You will also manage agendas, travel arrangements, and appointments for upper management, ensuring their schedules are well-organized and efficient. Handling phone calls, correspondence, emails, and packages is a key part of this role, requiring excellent communication and organizational skills. You will support budgeting and bookkeeping procedures, contributing to the financial health of the company. Creating and updating records and databases with personnel, financial, and other data is essential for maintaining accurate and accessible information.

We are seeking an experienced lawyer looking for a flexible, part-time role to support GBGB’s regulatory and disciplinary processes. This position is ideal for a legal professional who seeks reduced office time while continuing to apply their advocacy and administrative expertise or an individual looking for a start in sports practice. Reporting to the Director of Regulation. The role is based in Central London. The role will be largely remote but will require the individual to access the office regularly. It would suit an individual that could commute to central London. Key Responsibilities - Provide legal advice and support on regulatory, licensing and disciplinary matters within the sport. - Represent GBGB in hearings. - Liaise with Disciplinary Committee on listing of hearings. - Draft legal documents, reports, and case summaries. - Able to take witness statements and assess evidence. Charge drafting experience helpful. - Liaise with internal teams, external counsel, regulatory and other external bodies. - Ensure compliance with GBGB’s Rules of Racing and welfare regulations. - Assist in reviewing and improving regulatory policies and procedures. - To oversee the Documents, Data and Controls Procedure, updating as and when necessary. Key Requirements - Qualified solicitor or barrister with a valid practicing certificate. - Experience in regulatory, sports, or administrative law. - Strong advocacy skills with experience representing clients in hearings or tribunals. - Excellent drafting, analytical, and negotiation skills. - Ability to work independently with minimal supervision. - Strong administrative and organisational skills. - Role requires ability to use Word, Teams, Excel. Experience of Clue case management is helpful. - Interest or experience in greyhound racing, sport or the betting industry would be advantageous. ** Benefits** - Flexible working arrangements (remote/hybrid options available). - Opportunity to work within a respected regulatory body. - Competitive salary based on experience. Excellent pension. - Supportive work environment with a focus on work-life balance. - Health benefits scheme. Application Process To apply, please send your CV and a cover letter outlining your suitability for the role to Phillip Law by 28 February 2025.

Job Title: Accounts Administrative Controller (FTC, Maternity Cover - 13 Months) Reporting to: Finance Director Working Hours: 10am-6pm, Monday-Friday Salary: Up to £34,000 Location: Hybrid (after training period) Duration: 13 months - (starting end of March/beginning of April) About White Cube White Cube was established by Jay Jopling in 1993 as a project room for contemporary art. Over the years, it has grown into one of the most influential commercial galleries in the world, representing internationally renowned artists such as Georg Baselitz, Tracey Emin, Antony Gormley, Mona Hatoum, Anselm Kiefer, Liu Wei, Park Seo Bo, Doris Salcedo, and Jeff Wall. White Cube’s exhibition programme spans locations in London, Hong Kong, Paris, New York, Seoul, and online. Since its inception, the gallery has exhibited the work of many of the world’s most highly acclaimed contemporary artists, cementing its reputation as a leader in the art world. The Role: We are seeking a highly motivated and detail-oriented Accounts Payable Assistant to join our Finance team on a fixed-term basis for 13 months, covering maternity leave. This is a pivotal role responsible for overseeing and managing the day-to-day accounts payable functions, ensuring timely and accurate processing of invoices, expenses, and payments, while maintaining excellent relationships with suppliers. The successful candidate will bring expertise in supervising high-volume transactions, exhibit exceptional attention to detail, and demonstrate a proactive approach to problem-solving. They will play a key role in upholding the integrity of our financial systems and ensuring compliance with internal policies and external regulations. Additionally, the successful candidate will manage and provide guidance to both Accounts Payable Assistants, ensuring effective delegation and workflow management. Key Responsibilities: • Oversee and supervise the accounts payable processes, ensuring the accurate and timely processing of supplier invoices, employee expenses, and payments. • Supervise the use of financial systems, including Concur, Compleat, and Sage, to ensure efficient workflow and compliance with company policies. • Approve and process supplier invoices and employee expenses under set thresholds, ensuring correct coding and adherence to company guidelines. • Perform weekly bank reconciliations across multiple entities and currencies, ensuring that payments and receipts are accurately posted. • Manage VAT reconciliation for paid invoices and support international VAT reporting requirements. • Update currency exchange rates and maintain accurate financial records for audits and compliance purposes. • Monitor the finance inbox, ensuring all queries are addressed or delegated in a timely manner. • Collaborate with the wider Finance team to provide support and training on processes, and drive continuous improvements in accounts payable procedures. Desirable Skills and Experience: • Previous experience in supervising payable function is essential, with a proven ability to manage high-volume transactions efficiently. • Proficiency in financial systems such as Concur, Compleat, and Sage. • Strong attention to detail and a high level of accuracy in financial processes. • Excellent organisational skills, with the ability to prioritise workload and meet tight deadlines. • Strong communication and interpersonal skills, enabling effective collaboration with internal teams and external suppliers. • Advanced proficiency in Microsoft Office, particularly Excel. • Experience in handling international VAT and multi-currency accounts is highly advantageous. • A proactive, problem-solving mindset and the ability to work both independently and as part of a team. • A commitment to maintaining the highest standards of professionalism and discretion. Please note we are unable to provide sponsorships for visas for this role.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Oversee the day-to-day management of office operations. • Supervise and support team members, including administrative and support staff. • Manage and guide staff to ensure efficient workflows and high performance. • Provide training and development opportunities for team members. • Act as the main point of contact for internal and external stakeholders. • Ensure office facilities meet health, safety, and legal requirements. • Handle staff issues, complaints, and requests. • Coordinate office maintenance and repairs as needed. • Manage office supplies and equipment, ensuring proper stock levels. • Conduct regular checks to ensure office is in good condition. • Keep records of office expenses, supplies, and maintenance. • Organise office events and meetings, coordinating logistics. • Ensure compliance with company policies and regulations. • Monitor staff performance and ensure tasks are completed on time and to a high standard. • Foster a positive working environment and encourage teamwork within the department. Skills, Experience/Qualification: No formal qualifications required, but candidates must have a minimum of 3-4 years experience working as office manager ideally for a property management/letting company.

- Resident Liaison Officer - Social Housing Planned Works - Based in Royal Borough Kensington & Chelsea - must be a resident of the Borough - Full time - Monday to Friday 8am to 4:30pm - 16 week FTC with the possibility of extension - start Mid February We're currently working with a leading main mechanical contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Kensington & Chelsea area. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: - Working on planned maintenance projects - Being the main point of contact for residents during planned works; both face to face and via telephone/email - Pre-entry visits and company inductions - Proactively collect residents contact details for future communication - Visiting tenants in their homes and advising them on when and what work is being carried out - Act as the main point of contact and deal with any problems/queries that the tenant may have - Visiting properties that are being refurbished with potential tenants and advising them on completion dates Key requirements include: - Must hold CSCS card - Resident of Royal Borough of Kensington & Chelsea - Strong communication skills, both written & verbal - Experience working on a live construction site & within site operations - Knowledge of MS Word & Excel to an intermediate level You will be based in the temporary Site Office, working closely with the Site Managers & Engineers. This role may include lone office working while other employees are working elsewhere in the building. Due to the company Social Values policy, you must be based within the Royal Borough of Kensington & Chelsea to be considered for this role. If you're available to start in Mid February then Please apply online now!