Trabajos consumer insights en Walton On ThamesCrear alertas

Digital Operations Executive (Customer Experience & Reviews) CONTRACTOR Chertsey | Hybrid Day Rate £250 - £275 (likely ongoing) Our client is a leading global consumer brand who are looking for a Digital Operations Executive to support and scale its customer reviews and user-generated content (UGC) programme across multiple European markets. This is a fast-paced, cross-functional role focused on improving the online customer experience through effective coordination, reporting, and optimisation of review operations. You’ll manage day-to-day operations of a multi-market reviews programme, working with internal teams and external partners to ensure smooth delivery, high-quality outputs, and continuous improvement. What You’ll Do Coordinate and deliver operational projects across multiple regions Manage timelines, stakeholders, and third-party vendors Monitor performance, identify risks, and ensure on-time delivery Support reporting and insights on customer reviews and engagement Improve processes to enhance efficiency and user experience Maintain strong communication across teams and senior stakeholders What We’re Looking For • 1–3 years’ experience project managing in digital marketing, social media, or customer engagement environments, • Interest in customer experience, UGC, and online engagement, • Comfortable managing multiple priorities in a fast-paced environment, • Experience with tools such as Asana, Jira, or similar, • Fluent English (additional European languages a plus)

Manpower are currently seeking an interim Media Procurement Transformation Lead, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Kingston Upon Thames. This is a full-time temporary role till end of Oct 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £215,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Background & Purpose of the Job This is an exciting opportunity as part of Unilever media journey. We operate at the forefront of competitive buying, sustainable sourcing and purpose-led partnerships. We seek to combine our own technology expertise and insights with our partners, to support the creation of disruptive sourcing strategies and supplier-led innovation that respond to ever-changing consumer needs quickly, flexibly and effectively. ABOUT UNILEVER PROCUREMENT Part of the Supply Chain family, Unilever Procurement is responsible for the spend of material and services spend globally with more than 50,000 suppliers, over half of them in MBS – Marketing and Business Services. Getting the right services and materials, ensuring responsible procurement is critical to ensuring desire at scale. Our teams work closely with the business to understand stakeholders needs, bring innovation to meet changing consumer, employees and customers needs, and drive financial value for Unilever through competitive buying. We are at the forefront of digital procurement, bringing new tools and analytics to drive data-based decisions. ABOUT MBS MBS, Unilever’s Marketing and Business Services Procurement team, is responsible for Unilever’s sourcing and supplier strategy and execution for all third party spend across Marketing, Business Services, and IT, supporting the business requirements of Brands, Business Units, Business Groups, and functions to drive growth through strategic supplier management, cost and value management, and innovation. The team manages an annual spend with a supplier base of about 40,000. Within MBS, The Media Procurement Transformation Lead role is responsible for driving a major organisational change initiative within media procurement, introducing roll-out of new technology and contemporary digital tools for the first time. The position will oversee efficiency delivery, adoption planning, and execution, while managing cross-functional teams and stakeholders to ensure successful implementation and value creation. Key Accountabilities: • Lead Organisational Change: Drive the transformation agenda, ensuring smooth adoption of new processes, tools, and ways of working across the organisation., • Roll-out new Technology and contemporary digital tools: Oversee planning, deployment, and integration of new tech and contemporary digital tools and associated routes, ensuring alignment with strategic objectives., • Efficiency Delivery: Accountable for delivering measurable efficiency improvements through process optimisation and technology adoption., • Digital Enablement: Establish and embed contemporary digital tools to enhance transparency, automation, and performance tracking in media buying., • Project & Stakeholder Management: Manage complex, cross-functional projects involving multiple teams, ensuring timely delivery and effective communication with senior stakeholders., • Capability Building: Develop and implement training and change management programmes to enable successful adoption of new tools and processes. Qualification/experience • Proven experience in procurement transformation, digital tools implementation, or media buying technology., • Strong project management and stakeholder engagement skills, with the ability to lead cross-functional teams., • Expertise in change management and driving organisational adoption of new processes and technologies., • Unsettled with status quo and not afraid to be provocative, • Analytical mindset with ability to quantify efficiency gains and value delivery., • Excellent communication and influencing skills at senior levels., • Experience on large-scale project management, • Experience in shaping and leading transformational business process reengineering, with experience driving Change Management initiatives. General Skills & Competencies • Passion for new technology and disruptive ideas, • Ability to work under pressure and in a complex global environment balancing a broad spectrum of stakeholder requirements, • Able to create and drive adoption and execution of a shared vision and strategy for change., • Ability to interact with senior stakeholders cross effectively and efficiently functionally to understand their needs and deliver effective balanced solutions, • Strong verbal and written communication skills, including creation and delivery of effective presentations, • High financial and business acumen, • Strong in selling ideas and concepts, • Strong in project and time management for complex global projects, • Stakeholder management and people skills, • Tenacious and resilient in the pursuit of challenging goals, • Travel:, • International travel required. Not projected to require more than 20% on average Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Summary £41,800* - £50,600* per annum | 35 days holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were curious, collaborative, and passionate about what we do. Take the next step in your career now, scroll down to read the full role description and make your application. Just like you. The Customer Insights & Experience (CIX) Department is at the heart of driving customer centricity throughout the business. The Customer Insights team partners with departments across the business to explain what our customers and competitors think, feel and do. In this role, you will not just be analysing data but answering important questions to provide strategic and commercial direction to Lidl GB. You will need to have excellent numerical and analytic skills and have a strong understanding of Lidls everyday business in order to provide useful and valuable recommendations to stakeholders. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, youll find the work/life balance you need to thrive. Please note, internally this role will be known as Associate Consultant. What you'll do • Bring a data led, customer-centric lens to category analysis., • Analyse the performance of Lidl and competitors., • Manage Retail Panel and Consumer Panel tracking, interrogating the data and making adjustments where necessary to ensure it is accurate., • Utilise data from both internal systems and external providers, including some of the leading market research agencies in GB such as Worldpanel by Numerator (formerly Kantar), and Nielsen IQ., • Provide senior national and regional management with accurate reporting on business and category performance., • Analyse complex data from multiple sources and interpret these into accurate high quality reports and presentations., • Collaborate closely with the Buying team to prepare and execute product range reviews., • Contribute to cross country analyses and projects led by Lidl International., • Work cross functionally with departments including Buying, Store Layout (Merchandising), CRM & Loyalty and Marketing.What you'll need, • Confidence in working with key market data tools, such as Nielsen IQ, Worldpanel by Numerator (formerly Kantar), GFK, Circana, at a data agency, retailer or supplier., • Expertise in Data Analysis, Category Management and Shopper Insights., • Advanced data processing and visualisation skills, such as with Excel/PowerPoint or Google Sheets/Slides, is required., • Interest in challenging the status quo and excitement in providing colleagues at every level of the business with evidence led insights., • A strong attention to detail and ability to be accurate., • Confidence in your communication skills., • Ability to work independently and as part of a team., • Business-minded approach; commercially savvy and resilient.What you'll receive, • 10% in-store discount, • 35 days holiday pro rata, • Market-leading family leave, • Competitive salary, • Contributory pension scheme, • Cycle to work scheme Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. xrnqpay Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

About Us Vinarchy. Redefining Wine. Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass. About the role The Senior Category Development Manager plays a key role in strengthening Vinarchys category leadership with priority customers across EMEA. Reporting to the Category Controller, the role is responsible for owning the category relationship with two major customers, acting as the independent and objective voice of category. The role delivers high impact category, consumer and shopper insight to inform range reviews, performance analysis and growth opportunities. Using a broad set of market and shopper data sources, the role translates insight into clear, actionable recommendations that support both customer objectives and Vinarchys commercial priorities. Working in close partnership with Sales, Brand and Insight teams while remaining independent of sales direction the role supports brand planning, new product launches and customer engagement by turning insight into compelling, customer relevant category stories and executable opportunities. Key Responsibilities Include: Direct Responsibility for two significant customers: E.g. Grocery Multiples & On Trade. Sole, and daily point of contact for all elements of our category relationship with these customers Act independent of sales: Your engagement with the customer is objective and stand alone. You do not follow the direction of sales. Be an expert in a wide set of tools: Market data Nielsen, CGA, IWSR (EPoS and Panel). Provide Consumer & Shopper Insight: our unique wine category segmentation and loyalty card data: e.g. DunnHumby, SIP, Hive, Quantium. Contribute to the Category insight plan: Identify what the customers' needs for insight are, what are their burning questions. Build a plan to deliver the insight that answers those questions. Conduct performance and range reviews: for your customer, conduct regular reviews or ad hoc analysis and give clear 'so what' recommendations. Create a Category vision: Support the creation of Vinarchy's category vision and growth drivers. Deliver it to your customers. Conduct Vinarchy performance analysis: For the sales team, track, report review and explain the performance of the of Vinarchy in your customers. Identify sales opportunities and risks for Vinarchy in your customers. Bring the independent and objective voice of category to influence commercial sales teams. Contribute to Brand Planning: Contribute to annual brand planning with the voice of the category. Inform and develop new Products: Work with the Brand, Insight and Sales teams to convert insight into compelling category-led selling stories for New Products we are launching. Participate in Team Project Work: stand-alone one offs such as our annual Christmas Review or the show piece annual brand launch at "House of Vinarchy". What Youll Bring: Experience: 3 or more years of customer (i.e. retailer) facing experience in an FMCG environment. Background in a more junior category role is preferred but a transferable background in Trade Marketing, Sales or Consumer & Shopper insights is also considered. Use of Nielsen or Circana (was IRI) data, and/ or Kantar data systems. Also relevant, is loyalty card-based software - e.g. Dunn Humby, SIP/Nectar, Quantium, Hive. Microsoft office: Good skills in PowerPoint and Excel. Professional Development: in conjunction with your manager, you will build and follow your own bespoke Professional Development Plan (PDP). Continuous Learning: using your PDP, regular 1:1s with your manager, quarterly goals, and Vinarchy training resources, you will be in a cycle of act-reflect-change so that you are continuously growing. Psychological Safety: The category team has a culture for 'Growth Mindset' and 'Beginners Mind'. Whatever your experience and job, we share and receive all ideas and perspectives openly. Celebration and Recognition: We have an everyday rewards scheme. Nominate your colleagues and be nominated yourself. Time Management: Control of own diary, able to structure own available time and work on multiple projects, with support from the senior manager when needed. Evolves own personal tools for time. Always deliver on commitments to time: doesn't hide time pressures from their manager, is comfortable to ask for help, flags for support in advance. Stakeholder Management: External Customers - Able to lead and maintain an independent customer relationship, with advice from their manager when needed. Appreciates why different customers require different communication styles. Adapt to a professional standard of business communication in person or electronically. Internal Vinarchy Customers - With support, able to say no to challenging stakeholders. With preparation, meets senior stakeholders. Influencing: Learning the art of inception - the placing of your ideas, through reasoned evidence, into the minds of others. Gives stakeholders opinion as well as fact. Contributes prompted and unprompted to meetings. Analysis, Insight and Story Telling: developing their own personal signature style. Comfortably integrates a wide variety of sources into a coherent and demonstrable narrative. With support and coaching, is learning the difference between observation and actionable insight. May be highly specialised in certain technical skills, now looking to build breadth. Starting to explore original forms of analysis or visualization. Why Join Us? Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team. You will also have access to: Annual wine allowance and access to unique wine specials Flexible working (Up to 2 days working from home) Paid Parental Leave Start your weekend early with our Fast Friday finishes! Modern office located in Weybridge Go Beyond Day - make a difference in your local community Access to an extensive online learning library Private Health Insurance Discounts & Annual Flu Vaccination Program Employee Assistance Program & Various exclusive employee discounts Ready to redefine your future? APPLY TODAY! At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability. Our Company Values Grow Together Integrity In Every Drop Own Our Impact Simplify To Amplify TPBN1_UKTJ