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The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The Role: Responsible for developing and executing customer relationship strategies through the use of data-driven CRM campaigns, lifecycle marketing and SMS. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week) Reporting to: Head of Marketing Your character and skills will include: • At least 2-3 years’ experience building, implementing, and improving campaigns through an ESP (ideally Ometria), • Strong excel competency and analytical skills to interpret data and translate insight into actionable strategies, • Ability to write clear, engaging, and on-brand CRM communications (email & SMS), • Customer-centric mindset prioritising the customer experience and needs, • Flexible and agile in adjusting strategies based on changing customer behaviour, feedback, or business priorities, • Comfortable working cross-functionally with marketing, ecommerce and merchandising teams, • Excellent reporting skills with the ability to create dashboards, reports, and KPIs for management, • Understands sales & customer retention strategies and how to drive sales, cross-sell, and retain customers, • Familiarity with automation email campaigns, loyalty programs, and customer engagement strategies OSPREY LONDON Values: · AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self · COLLABORATION - Working together effectively to achieve our goals; share and communicate · PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care · TRUE GRIT - Showing determination and perseverance in all that you do; never give up · VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: • Own email briefing process end-to-end working with graphic designer to deliver engaging content that drives key CRM metrics, • Plan, build, & send email & SMS campaigns, including segmentation, scheduling, and QA. Ensure all campaigns are delivered accurately and on time in line with the marketing calendar, • Create and manage audience segments based on customer behaviour, lifecycle stage and purchase history. Use segmentation to improve relevance, engagement and conversion, • Track CRM performance metrics such as open rate, CTR, CTOR, conversion, and revenue contribution. Produce regular reports with clear insights and recommendations for optimisation, • Maintain and optimise automated flows (welcome, post-purchase, browse/cart abandonment, re-engagement), whilst identifying new automations to drive revenue and maximise lifetime value of customers, • Maintain accurate customer data and support GDPR-compliant practices within the CRM platform., • Work closely with Marketing and Ecommerce team to align messaging, timing and creative assets, • Work with Head of Marketing to define and roll-out a customer loyalty/VIP programme, • Manage, plan, and write SMS notifications based on trade opportunities and customer moments, • Stay up to date with new Ometria platform features and email best practices What does success look like? • Increased customer engagement and retention through data-driven CRM initiatives, • Accurate, insightful CRM reporting that supports commercial decisions, • Seamless execution of CRM campaigns aligned with business objectives and deadlines, • Continuous optimisation of customer journeys and communications KPIs: • To increase active customers over LTM and increase LTV, • Track human engagement metrics such as Click-to-Open Rate and Click-Through Rate across campaigns and flows to check relevancy, • Revenue driven by CRM channels (email and SMS), including share of total online revenue. Tying CRM activity to commercial impact while still focusing on retention

A creative technology company in the UK is seeking a Part Time Marketing Designer to support its Marketing Team in creating engaging digital assets and visual content. Responsibilities include designing content for social media and marketing materials, collaborating on campaigns, and maintaining org

A creative studio in the UK is seeking a Part Time Marketing Designer to join their team. The ideal candidate will design and produce engaging digital content, create graphics, and edit marketing materials. This role requires strong proficiency in Adobe Creative Suite, particularly Photoshop and Ill

Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goal

Content Designer – Join Our Global Tech Journey. Lead on content strategy and quality across your product area — driving best practices in UX writing, content design, and accessibility. Experience managing people or projects, and leading on large-scale content initiatives.

The Product Content Designer will:. Collaborate closely with designers, researchers and product leads to ensure content supports user tasks and service outcomes. Test, iterate and improve content using research insights and user feedback.

Content Designer - Remote/UK - £400 Per Day Outside IR35. Working closely with designers, researchers, product teams, and policy colleagues, you will ensure content meets user needs, aligns with the. Excellent communication skills, with the ability to explain content decisions clearly.

Lead on content strategy and quality across your product area — driving best practices in UX writing, content design, and accessibility. Senior Content Designer – Join Our Global Tech Journey. Define tone of voice frameworks and contribute to IRIS’s wider content vision and strategy.

A prominent UK digital consultancy is seeking a Senior Content Designer to lead the development of user-centered content strategies. This hybrid role involves advising clients, managing workshops, and collaborating with multidisciplinary teams to create accessible content.

How do you move money globally while not breaking the law? How do you take a complex, stressful experience and make it simple — calming, even? How do you challenge the way it’s always been done? These are just a few of the challenges a Staff (IC) Content Designer will work on as part of Wise’s

A digital marketing agency in London is seeking a Senior Content Designer to create user-centred content that enhances digital experiences. This role involves designing high-quality content for various platforms, collaborating with multidisciplinary teams, and ensuring clarity and SEO optimization.

A creative video game studio is seeking an entry-level Video Game Content Designer. This role involves designing quests and narrative content for a live game that has a significant player base. You'll receive direct feedback from leadership and contribute to real-time content updates.

Running content audits, user research and content testing. Designing clear, user-centred content across complex digital services. Creating and maintaining content patterns and standards.

A leading fintech startup is seeking two Content Designers to work on credit products. You'll collaborate with designers and researchers to create impactful conversational content.

A leading technology firm based in the UK is seeking an experienced Content Designer to enhance AI-driven user experiences. This role involves collaborating with product, design, and engineering teams to create clear, user-focused content for various AI features. Responsibilities include designing U

A digital resource organization is seeking a Digital Content Specialist to create clear and compelling digital content for their members.

The Graphic & Content Designer will play a pivotal role in elevating how PCI Pal shows up across the market – supporting brand growth, pipeline initiatives, and product storytelling through high-impact, on-brand creative. This position is responsible for delivering high-quality design and visual c

Share accountability for content quality, consistency and risk across product areas, providing senior judgement beyond individual delivery areas and mentoring content designers. Content‑design lens at all stages: research, information architecture, UI design, and strategic content embedding. Defin

Reporting to the Lead Content Designer, you’ll design, iterate, and optimise content for your tribe/squad, ensuring it’s grounded in user needs and aligned to content design best practices. As a Senior Content Designer, you’ll be responsible for ensuring Flagstone’s content is clear, accessi

A specialist digital consultancy is seeking an experienced Content Designer to improve the usability of a complex digital product. This role is hands-on, requiring strong UX writing and content design skills. This role is crucial for shaping content that impacts user behavior in high-stakes operatio

Significant relevant experience designing services and/or content for the web. Producing graphics and visual content (only if you're into that kind of thing). You should have some understanding of the principles of user-centered design and best practices for digital content.

You’ll also be a key player in shaping the content design discipline at Miro, collaborating closely with product managers, designers, researchers, and product marketers and delivering content that enhances usability and drives adoption. We’re looking for a talented Content Designer and AI whizz

Creating content and developing content strategies to help digital services meet user needs and business objectives, and create a clear, joined-up customer journey. As a Content Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companie

Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets: the UK & Ireland, North America, Australia, and New Zeal

We are seeking aContent Designer to join our Digital Channels and Content team, working at the heart of a cross-functional programme within the Tactical Administration Programme. Lead content audits across priority areas, identifying duplication, outdated or incorrect information, broken links and r

Partner with designers to shape product flows, error messages, onboarding experiences, and help content. Years experience as a Content Designer, or similar role within a digital product environment. Ensure all content aligns with Teya’s brand values of simplicity, customer-first thinking, and supp

A leading educational organization is seeking an E-Learning Content Developer. This role involves designing and developing digital learning experiences, ensuring content engagement and knowledge retention.

Content Designers into our Credit Pillar. Designing content for new conversational flows—whether that’s jokes for modes like roast and hype or creating financial insights to help people budget better or spend more wisely. Coordinating with researchers and product designers to identify limitation

The ideal candidate should have a strong background in document management and content creation, with excellent attention to detail and the ability to write clear materials.

By working with other Nationwide brand and product teams across the society you’ll work to ensure that our journey content is consistent and aligns to our tone of voice whilst working closely with Product Designers and UX researchers to bring your content execution to life. You’ll write compelli

A growing technology company in the UK is looking for a Content Designer. This role involves delivering high-profile digital products and developing content strategies to meet user needs.

A leading technology firm in the UK is seeking a Content Designer to work on high-profile digital products. This role involves collaborating with teams to create user-focused content for public sector clients while ensuring standards are met. The ideal candidate will possess excellent writing skills

An innovative EdTech company in the UK is seeking a recent graduate or teacher for a role focused on creating content for educational assessments.

A leading digital experience platform is seeking a Product Designer to work with cross-functional teams in creating user-centered designs.

Reporting to the Lead Content Designer, you’ll design, iterate, and optimise content for your tribe/squad, ensuring it’s grounded in user needs and aligned to content design best practices. As a Senior Content Designer, you’ll be responsible for ensuring Flagstone’s content is clear, accessi

We’re looking for a Content Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients. You have a detailed understanding and experience of working to the Government Service Standard and the role of co

This role offers a dynamic environment to enhance brand presence through engaging visual content. A UK recruitment agency is seeking a talented Content Creator in Bedfordshire.

Digital Content Designer | Fully Remote (UK) | £350/day | 6-Month Contract | Inside IR35. We are looking for a talented Digital Content Designer to join a dynamic digital product team on a fully remote basis across the UK. Design and structure content for digital services and web pages.

A leading personal development organization is seeking an experienced E-Learning Content Designer to enhance and create digital learning materials remotely. The role involves designing, building, and updating content within the LMS while ensuring it meets quality and accessibility standards.

As a content designer, you will be responsible for developing content design solutions for our vitality. Design content to meet user needs, simplifying complex language and processes to create effective content for digital channels. This exciting content designer role will form part of our cross‑f

A digital consulting firm in the United Kingdom seeks an experienced Content Designer to create clear and user-centered content for public services. Strong experience in Agile environments and digital content design is required. You will collaborate with designers and researchers to ensure alignment

Work closely with designers, developers, and wider delivery teams to ensure content is seamlessly integrated into user journeys. Produce clear, concise, and user‑centred content for websites, applications, and supporting documentation. Conduct content audits to identify gaps, inconsistencies, and

Whitehall Resources are currently looking for a Content Designer. We are looking for a Content Designer to support the new build work and live services work we have on the team. Building relationships to influence stakeholders and, at senior levels, guiding content strategy and mentoring others.

A leading digital consultancy in the UK is seeking a Content Designer to join their Professional Services team. Responsibilities include leading content design activities, collaborating with stakeholders, and ensuring content quality meets accessibility and SEO standards. This role emphasizes design

A leading digital transformation consultancy is looking for a Content Designer to join their team in London. The role involves designing user-centered content for both government and private sector clients, requiring strong collaboration skills and an appreciation for user needs. Candidates should a

A creative design agency in Bedford is looking for a highly creative Content Creator to deliver outstanding visual content for multiple brands. The role involves graphic design, video production, and creation of multi-platform digital content.