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Service and Maintenance Engineer (Fire & Security) Expected salary range: £36,000 - £42,000 Leeds/York Benefits · 31 days per annum, inclusive of bank holidays & company shut down periods · Company Vehicle · Mobile phone · Laptop · Company contributed pension scheme Departmental Overview As a leading specialist in electrical contracting, our Service & Maintenance department operates 24 hours per day, over 365 days per year. They are responsible for the provision of customer advice and recommendations, inline with the servicing and maintaining of life safety systems including fire & security systems, emergency lighting, CCTV, voice alarm and call systems. Job Purpose / Primary Objective The primary objective of the Service & Maintenance Engineer is to ensure that customer’s requirements are met, by carrying out services & maintenance tasks to the highest standards, inline with British Standards and within the agreed timescales. Key responsibilities The key responsibilities of this role include but are not limited to the following tasks: · Represent and act as an advocate for the company when visiting customers on site. · Conduct and oversee the maintenance, service & commissioning of CCTV surveillance, data/power cables, fire detection, intruder alarm, emergency lighting, induction loops, access control, voice alarm, disabled refuse, staff attack and nurse call systems, in compliance to company and industry standards. · Gather, maintain and update documentation inline with customer specification, drawings, and contractual requirements. · Assist with or carry out installation works, as and when required. · Audit, replenish and keep vehicle stock levels to the required limit. · Upkeep and maintain assigned vehicles, tools, plant equipment and work areas. · Plan, organise and prioritise workloads inline with project requirements. · Comply and monitor standards of Health & Safety, put safe systems of work in place, conduct risk assessments & draft method statements, as and when required. · Attend out of hours emergency repairs, on a rotational basis. · Maintain impeccable conduct by delivering excellent levels of customer service. · Make observations and recommendation regarding the additional sales of products and services, and submit quotation information in a timely manner. · Keep a concise & detailed record of completed work and ensure that paperwork is submitted on time and in full, including timesheets and site data. · Actively promote the company’s products and services. · Coordinate work and provide guidance and assistance to Engineers, Sub Contractors and Apprentices. · Attend meetings and liaise with internal and external stakeholders, when applicable. · Inspect & audit work, and assist in the resolution of work related queries to ensure a constant flow of work. · Order equipment and review project requirements to ensure the continuity of work. · To promote a positive and professional image of the department at all times, by adhering to company policies, procedures and standards. · Raising and following up on non-conformance reports, to ensure that any actions identified, pursued and resolved. · Work as part of a larger team to develop working practices and procedures. Relationships, accountability and responsibilities · Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers and senior management teams; · Be able to work efficiently and effectively as part of a team & · Communicate effectively with all other departments. Person Specification To be successful in this role the Service & Maintenance Engineer will have: · A strong commercial and technical knowledge with experience in: · Intruder Alarm Installation & Maintenance · Access Control · CCTV · Fire Alarm Systems · A clear understanding and knowledge of the relevant British Standard surrounding fire and security systems. · A good attention to detail with strong planning and organisational abilities. · Be computer literate with a high level of competency in Microsoft Office packages. · Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels. · Have a high standard of numeracy. · Have strong written and verbal communication skills, with a good track record in delivering outstanding customer service. · Have a strong orientation towards quality, safety and continuous improvement. · Have the ability to prioritise workload and work well under pressure, to meet deadlines and manage business expectations. · Be adaptable and flexible in your approach to work. · A legal right to work in the UK. Educational Requirements · N.V.Q Level 3 Electrical Installations, or equivalent (Advantageous) · Full UK Driving Licence (Essential) The successful candidate will also need to pass an enhanced PNC check. All employment within our clients company is subject to a full security clearance, in line with BS7858 standards.
An opportunity has arisen for a Junior Estimator at Classic Roofing Maintenance. The successful applicant will be working closely with our other estimator and contracts managers to provide timely quotations whilst working under pressure and adhering to tender timescales. The key purpose of the role will be to ensure clients receive quotes/estimates whilst ensuring high standards are consistently met. The applicant will be responsible for completing and submitting tenders, from initial receipt of the enquiry to producing BOQ’s /utilizing client BOQ’s, performing take-offs from architect drawings, providing budgets costs or assumptions if the information is lacking, liaising with contractors to provide assistance with specified materials if required or providing feedback on the specification if it is not fit for purpose and proposing alternatives, complete all tender processes to ensure the clients requirements are fulfilled. Offer assistance with customers on the most viable products that are cost effective whilst fit for purpose; value engineering. Assisting contracts managers with material procurement / issuing purchase and flashing orders. Liaising with existing customers on new leads, liaising with new and unknown customer bases in order to secure projects and build new relationships, being a point of contact for clients · Assist with completing estimates & quotation requests · Assist in the production of project tenders · Assess sourcing of plant hire, equipment, materials, labour and sub-contractor costs · Communicate professionally with clients and colleagues · Maintain and build effective relationships with colleagues, clients, sub-contractors and suppliers · Help resolve any client-related issues or disputes
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire’s leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: - Managing the maintenance & monitoring contracts. - Invoicing new maintenance/monitoring contracts and updating our Field motion database. - Emailing out renewal invoices & offer letters. - Follow up calls to seek approval for new offers - Follow up calls/emails to project managers to obtain purchase orders for renewing contracts - Sending out new offers to customers whose system is 1 year old. - Monthly update collated on won and lost contracts to MD. - Allocating costs against maintenance/monitoring jobs - Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. - Carrying out our Annual SSAIB security inspection audit. - Booking in fire services for Salesman. - Allocating warranty costs for all salesman and updating/collating spreadsheet costs. - Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. - Putting site on test when engineers completing service. - Checking daily alarm reports and updating customer. - Applying for URN’s. - Updating keyholder details online. - Generating new sales invoices for all salesman whilst covering annual leave. - Assisting the Accounts department when required. - Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. · Working Hours Monday to Friday are 9am - 5pm or 8am – 5pm · Salary is between £27,000 - £32,000 dependent upon experience · 28 days holiday (including bank holidays) · Based in Hertford, close to the town centre - parking on site. · Company Pension ** Essential Skills required =** -Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please send your CV to be considered for this position and an interview will be arranged should your application be successful.