Partner Services Co‑Ordinator
2 days ago
Manchester
Job and Person Specification Partner Services Co‑Ordinator Maternity Cover: 12 Month Fixed Term Location: Manchester Start date: July Reports to: Partner Services Manager About the company gunnercooke is a Top 75 law firm recognised for over 90 industry awards. Launched in 2010, the firm has rapidly grown to over 500 lawyers across 15 global offices in the UK, US, Germany and Austria. Our breadth of expertise covers some of the most interesting and important emerging disciplines, from ESG and charity law, to blockchain and competition. Collaboration is at the forefront of our award-winning culture and is what sets our firm apart from the rest. gunnercooke operates as a fee share model meaning our professionals join as self-employed advisors, free to design and develop the practice they’ve always wanted. Our purpose is simple; to deliver a positive impact for our clients, provide a better life for our people, and to leave a better world than we found. Our charitable arm, the gunnercooke foundation, enables us to directly engage with communities on social issues and to help charitable organisations grow. gcTrust is the firm’s dedicated support team comprising specialists in finance, IT, marketing, compliance, recruitment, and partner and offices services. Our role is helping partners to set up, run, and scale up their practices, so they can focus on providing quality service to their clients. The role This is a 12-month fixed term maternity cover role at the heart of the Partner Services team. Partner Services is the team that keeps gunnercooke’s Partners supported, connected and well looked after. It is the central point of contact for customer success and relationship management across the firm. This role is the engine behind that team; keeping the inbox moving, the calls answered, the data clean, the rewards programme running, the onboarding process supported when cover is needed, and the senior team free to focus on the work only they can do. The right person will be quick on their feet, warm with people, and unphased by an inbox that can fill up faster than it empties at peak times. The ideal candidate will be resilient, commercially driven, and champion our culture and values being Compassionomics, Laser-like Focus, Humour, and being Boundaryless. Responsibilities Partner Services is the team Partners turn to when they need help, an answer, an introduction, or someone who will just sort it. The work is fast-moving and people-led; this role is the engine that keeps it running. The front door Supporting the team that answers the firm’s Partners, by phone, by email, in person. Every working day, somewhere between 40 and 70 emails land in the Partner Services inbox, and the phone rings throughout. Behind those messages are Partners chasing answers, new enquiries seeking legal support, transactions trying to find the right contact, and the occasional sales pitch to politely deflect. The post-holder supports the Partner Services Managers in keeping the inbox moving; triaging where possible, replying where they can, and escalating where not. The connector Matching Partners with the right people, inside and outside the firm. Much of what makes gunnercooke work is the network. Partners need other Partners when their clients need expertise outside their own, and they rely on a strong bank of Partner Assistants when they need additional capacity on their own matters. This part of the role is about maintaining PA relationships and capacities, supporting Partner-to-Partner introductions with resource planning and connection making where possible, and helping new German Partners settle by finding them a UK buddy. The engine room The systems, the data, and the admin that keeps the team moving. Behind every smooth Partner experience is a quietly well-run back office. This is where that work lives; keeping HR data current, processing role changes (such as Legal Counsel to Partner, or Employed Associate to Self-Employed), supporting the HR audit process, and giving the Partner Services Managers a reliable second pair of hands-on ad hoc admin and audit tasks when needed. Onboarding, Induction and Leavers Holiday cover, additional capacity, and support to the Onboarding Assistant. The post-holder provides holiday cover and additional capacity for the firm’s onboarding function. When the Onboarding Assistant is out or capacity is tight, they step in to keep the joiner journey running; covering gcTrust onboarding, Legal and Operating Partner onboarding, and the day-to-day admin that sits behind both. Buddy management sits with the post-holder, as does oversight of the onboarding inbox. On the induction side, the role is responsible for creating induction plans and schedules, coordinating sessions across IT, Compliance, Finance and Office Services, and monitoring the day-of processes that ensure new joiners have what they need from their first day. On the leaver side, the role handles the IT and administrative duties relating to people exiting the business; access revocation, system removals and HR folder updates. Essential • Solid general admin experience (no professional services or law firm background needed), • Genuinely organised; the kind of person who keeps a clean inbox without thinking about it, • Strong written and verbal communication, • Warm, confident, and credible on the phone, including outbound calls, • A real client-service mindset; naturally helpful, naturally responsive, • Process-driven and able to manage structured task lists accurately and to deadline, • Resourceful, comfortable working out who to ask and how to get an answer, • Working knowledge of basic Microsoft tools Desirable • Prior experience in a service or office environment, • Familiarity with onboarding, HR or compliance administration, • Some exposure to communications, marketing or copywriting, • Copy editing skills, • Degree-level education (English or similar a plus) We don’t require formal qualifications. Practical experience in service or office environments is valued more highly than academic background. Appendix: Task list The tasks below summarise the day-to-day responsibilities of the role, grouped by area. Area Responsibilities (non-exhaustive) Partner Services • Maintaining PA relationships and capacities, • Supporting PS Managers on an ad hoc basis with admin and audit tasks, • Finding new German Partners a UK buddy and making the connection, • General HR updates; ensuring HR spreadsheet and folders are accurate (addresses, contact details), • Administering role changes (Legal Counsel to Partner, Employed Associate to Self-Employed), • Supporting with monitoring of the Partner Services inbox, • Supporting Partner introductions; resource planning and connection making where possible, • Supporting the HR audit process and ongoing data hygiene across Partner records Onboarding (cover and support) • gcTrust onboarding administration during periods of absence and at busier periods, • Legal and Operational Partner onboarding administration during periods of absence and at busier periods, • Additional, hands-on support to the Onboarding Assistant on complex joiner cases, • Buddy management; coordinating pairings and following up on introductions, • Oversight and support with the onboarding inbox Induction • Creating induction plans and schedules, • Coordinating sessions with different departments including: IT, Compliance, Finance and Office Services, • Monitoring day-of induction processes Leavers • IT and administrative duties relating to leavers from the business, • Access revocation, system removals and HR folder updates Rewards • Managing the rewards programme, ready for PSM approval, • Club gc gift ordering and platform admin, • Liaising with Managers across the business on rewards and recognition, • Running regular reports on platform usage and gifting activity, • Reviewing the platform, adding and amending gift options, • Overseeing the Club gc inbox Communications Support • Building the weekly Monday email in HubSpot; copy, event tiles, headshots and images, • Producing the first pass of gunnerEcho, • Uploading content to the intranet, • Supporting the intranet transfer project, • Drafting gcTrust content (joiner and leaver pieces, team stories), • Supporting tracking of open rates, click-through rates and email engagement metrics on HubSpot For more information about gunnercooke please visit www.gunnercooke.com