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Contract type: Permanent Hours: Full Time , 35 hours per week Location: Beeston, NG9 Salary: Starting at25,000 , with progression to25,500 once fully competent. At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day. Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you in applying for this role, please contact As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. Heres a taste of what you will be doing as a Savings Customer Ambassador: - • Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture, • Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score, • Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations, • Thoroughly understand our customers needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals, • Be a proactive force for good at the heart of your local communities by achieving the Network goal, • Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience, • You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences, • Strong communication skills both face to face, written and via phone/ email, • Highly self-motivated and proactive in approach, • Digitally confident, open to new ways of working and change resilient Reward & Benefits - • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave, • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations, • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers, • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint, • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you, • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. Take the helm of the entire marketing engine at Nottingham Building Society and shape the future of an ambitious, purpose driven brand. You will set the vision for growth, customer value and marketing impact, transforming bold commercial goals into powerful marketing outcomes. Leading expert channel teams and cross functional collaborators, you will modernise marketing with cutting edge data, AI, personalisation and seamless omnichannel experiences. Poised as the successor to the CMO, you will operate with enterprise-wide influence, creative courage and sharp commercial instinct, building a high performing, future fit marketing organisation that drives revenue, margin and long term growth. This is your opportunity to define what great looks like and elevate NBS to its next era. Heres a taste of what you will be doing as a Head of Marketing at Nottingham Building Society: • Enterprise & Commercial Leadership Own the marketing strategy, investment decisions and commercial outcomes, influencing product, pricing and distribution through insight., • Growth & Performance Deliver full funnel growth across all channels, ensuring activity drives acquisition, engagement, loyalty and commercial value., • Brand & Creativity Lead brand positioning and governance while driving creative excellence and insight led storytelling., • Customer & Brand Advocacy Represent marketing priorities at senior forums and shape enterprise wide strategy., • Data, Digital & AI Capability Build future fit capability across first party data, AI, automation, personalisation and connected omnichannel experiences., • Measurement & Optimisation Set the measurement framework and performance rhythms to enable real time optimisation and clear ROI., • Matrix & People Leadership Lead and develop a high performing team, aligning channel experts and partners behind shared goals., • Strategic & Commercial Acumen Skilled in enterprise level strategy, value creation, P&L drivers, investment allocation and ROI., • Marketing Excellence Deep expertise in, proposition development, go to market launches, full funnel growth, CRM and lifecycle marketing., • Data, Digital & AI Fluency Strong command of first party data strategy, segmentation, experimentation and AI or automation for personalisation and optimisation., • Matrix & Executive Leadership Confident influencing at Exec level, aligning cross functional teams, setting clear measures and driving accountability., • Creative & Storytelling Leadership Able to lead distinctive brand building, insight driven storytelling and high craft creative standards., • Change & Transformation Capability Experienced in operating model redesign, capability building and improving processes and governance., • Proven Track Record Led multi-disciplinary marketing teams in regulated industries, delivered brand evolution, built always on data driven marketing, influenced ExCo or Board, and grown talent., • Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays., • Health & Wellbeing : Access to Bupa Private Medical , mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work., • Work-Life Balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best., • Career Growth : Ongoing personal and professional development, well support your ambitions and help you grow your potential., • Inclusive Culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers., • Giving Back : Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation., • Sustainability Focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment. We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Successful candidates will undertake an apprenticeship likely to be in Customer Service. Business Administration or Customer Service Apprenticeship Course to L1, L2 or L3. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business a

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