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  • Housekeeping Supervisor
    Housekeeping Supervisor
    2 days ago
    Full-time
    London

    Summary: Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1) Responsible for meeting or exceeding all KPIs that are directly influenced by this role. a) Achieving ratings/targets that are set by the company. 2) Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3) Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4) Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 5) Directs, coaches, supports, supervises, and evaluates the performance of all direct reports. 6) Manages the assignment of duties, responsibilities, and workstations to his/her staff. 7) Observes and evaluates staff and work procedures to ensure quality standards and services are met. 8) Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS 9) Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 10) Will be responsible for auditing crew timecards, with the guidance of Housekeeping Manager 11) Attends meetings, training activities, courses and all other work related activities as required. 12) Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 13) Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 14) Responsible for Sanitation Logs and SQM Logs. 15) Perform inventories of linen, amenities etc. once a month or as often as needed. 16) Conduct /oversee on-the-job training with new hire subordinates or employees on cross training. 17) Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 18) Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 19) Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 20) Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    5 days ago
    Full-time
    London

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Project Coordinator
    Project Coordinator
    1 month ago
    £30000–£32000 yearly
    Full-time
    Hendon, London

    Construction Project Coordinator / Administrator Location: Hendon, NW4 Type: Full-time, Monday to Friday, 9am – 5pm Salary: £30,000-£32,000 Start: May 2026 We are a growing construction contractor based in Hendon, NW4, delivering residential projects across London. We are looking for a capable and driven Construction Project Coordinator / Administrator to take ownership of projects from inception through to completion. Who We Want to Hear From We are looking for someone with proven experience in construction coordination, administration, estimating, procurement, or a built environment role. If the following sounds like you, we want to see your CV: • You are comfortable taking ownership of tasks and seeing them through to completion, • You are confident, reliable, and take your responsibilities seriously, • You can work independently, proactive and solution-focused when faced with new challenges, • Organised with strong attention to detail and take pride in the quality of your work, • Self-motivated and comfortable working in a small, busy team Key Responsibilities • Support the director with day-to-day office administration including correspondence, document control, filing, and general office tasks, • Prepare tender documentation and support bid submissions, • Extract material requirements from technical drawings and develop accurate project cost estimates, • Managing communications professionally with clients, architects, and Building control and resolving queries in a timely manner, • Build and maintain internal templates, trackers, and systems, • Manage project documentation, progress reports and valuation What We Offer • £30,000 – £32,000 per annum, • 28 days holiday including bank holidays, • Monday to Friday 9am – 5pm, • New company laptop and mobile phone provided, • Modern, spacious office environment, • Company pension and sick-pay, • Salary reviewed on successful completion of probation, • Performance bonuses, • Supportive, close-knit team environment in a growing business

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  • Carpenter
    Carpenter
    1 month ago
    £30000–£34000 yearly
    Full-time
    Harrow

    Duties and Responsibilities: • Follow specific measurements and instructions detailed in blueprints., • Accurately measure, cut, and shape wood, plastic, and other materials., • Build frameworks, including walls, floors, and doorframes., • Install doors, windows, cabinetry, and moulding., • Inspect existing structures and fixtures for damage and make necessary repairs., • Use different types of materials including wood, plywood, wallboard, and insulation., • Ensure that all work is performed in accordance with local building codes and regulations., • Adhere to safety protocols and guidelines to maintain a safe work environment., • Communicate effectively with project managers, clients, and team members., • Perform regular maintenance on tools and report any issues or malfunctions., • Estimate the time and labour required to complete tasks., • Stay updated on new materials, tools, and techniques in carpentry. Skills/Qualifications/Experience: • Precision in measurements and cuts is crucial., • Carpentry often involves heavy lifting and prolonged periods of standing, climbing, and bending., • Ability to identify and fix issues that arise during construction., • Basic math for measuring and calculating dimensions and costs., • Skilful use of hand and power tools., • Ability to visualize and create aesthetically pleasing structures., • Relevant Bachelor’s or Master’s degree.

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