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  • online order despatch
    online order despatch
    hace 5 horas
    £18–£25 por hora
    Jornada parcial
    London

    Job Title: Order Fulfilment manager About the Role As Order Fulfilment Coordinator at Stanley Ley and Harris & Zei, you will be responsible for ensuring all customer orders — across retail shops, e-commerce, and bespoke services — are processed efficiently, accurately, and on time. You will play a key role in maintaining our reputation for precision and exceptional service. Key Responsibilities Process all incoming orders from online, retail, and wholesale channels.Accurately input order details into the system (Shopify POS, Sellerdeck, Zoho CRM/Inventory).Coordinate with the stockroom and tailoring/production teams to ensure availability.Prepare and organise packing, shipping labels, and courier bookings (e.g., DHL).Track and update order status, ensuring timely dispatch and customer notifications.Liaise with customers regarding order queries, special requests, or delays.Maintain accurate records of orders, returns, and exchanges.Support stock counts and inventory updates when required.Report order trends, issues, or fulfilment challenges to management. Key Skills & Attributes Strong attention to detail and accuracy under pressure.Excellent organisational and time management skills.Confident using digital systems (Shopify POS, Zoho CRM/Inventory, Excel).Clear communicator, both with colleagues and customers.Problem-solver with a proactive attitude.Interest in menswear, tailoring, or fashion (preferred). Working Hours & Location Based primarily at our [Fleet Street / Middlesex Street / Limehouse] locations.Full-time.

    Sin experiencia
    Inscripción fácil
  • Store Manager
    Store Manager
    hace 2 días
    £32000 anual
    Jornada completa
    London

    We are looking for an experienced and motivated Store Manager to oversee the day-to-day operations of our busy food retail store in Paddington. The successful candidate will be responsible for customer service, staff supervision, stock management, and ensuring the store operates efficiently and professionally at all times. Working Hours: Flexible shift pattern, including weekends and public holidays where required. Key Responsibilities • Ensure the store is fully stocked, clean, and presented to a high standard., • Deliver excellent customer service and resolve customer queries and complaints., • Manage and motivate store staff., • Prepare staff rotas and ensure adequate staffing levels., • Monitor sales performance and drive store profitability., • Receive, check, and manage deliveries., • Maintain accurate stock levels and oversee stock rotation., • Operate and supervise cash handling and point-of-sale systems., • Ensure compliance with company policies, food safety, and health & safety requirements., • Manage additional store services such as parcel collections, luggage storage, key services, and courier platforms where applicable., • Maintain high standards of visual merchandising and store presentation., • Report operational issues, maintenance requirements, and performance updates to management. Requirements • Previous retail management or supervisory experience., • Strong customer service and communication skills., • Excellent organisational and leadership abilities., • Experience with stock management and cash handling., • Ability to work in a fast-paced environment., • Good level of spoken and written English., • Right to work in the UK. Desirable • Food retail experience., • Experience managing chilled and frozen products., • Experience with parcel services (Royal Mail, DHL, UPS, Evri, etc.). What We Offer • Competitive salary., • Staff discount., • Training and development opportunities., • Long-term career progression., • Supportive and friendly working environment. If you are a hands-on manager who enjoys leading a team, delivering excellent customer service, and taking responsibility for store performance, we would love to hear from you.

    Inscripción fácil
  • Advertising Account Managers
    Advertising Account Managers
    hace 11 días
    £33400 anual
    Jornada completa
    London

    We are seeking proactive and client-focused individuals to join our team as Advertising Account Managers. In this role, you will be responsible for building and maintaining strong relationships with clients, understanding their advertising needs, and developing tailored strategies to meet their objectives. You will manage advertising campaigns, ensuring timely execution and successful delivery, while monitoring performance and providing regular reports. HA COURIERS LTD is a fast-growing courier and delivery service dedicated to providing flexible work, reliable pay, and significant growth opportunities. We foster a supportive team culture where your contributions are valued. We are looking for candidates who can align advertising initiatives with our operational capabilities and client base, helping us to expand our reach and service offerings. Key responsibilities include: • Developing and managing client relationships within the advertising sector., • Identifying client needs and proposing effective advertising solutions., • Overseeing the execution of advertising campaigns from conception to completion., • Analyzing campaign performance and optimizing strategies for better results., • Collaborating with internal teams to ensure seamless service delivery., • Contributing to the overall growth and success of the company through effective client management. The ideal candidate will possess excellent communication, negotiation, and organizational skills, with a proven track record in account management or a related field. Join HA COURIERS LTD and become a vital part of our dynamic team, driving advertising success in the courier and delivery services industry.

    Sin experiencia
    Inscripción fácil
  • Operations Supervisor
    Operations Supervisor
    hace 11 días
    £3800–£4800 mensual
    Jornada completa
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

    Inscripción fácil
  • Receptionist / Administrator
    Receptionist / Administrator
    hace 29 días
    £25000–£30000 anual
    Jornada completa
    Hayes

    BenAstro Group is seeking a dedicated and organized professional to join our team in Hayes as a Receptionist / Administrator. This dual-role position is crucial for ensuring the smooth operation of our office by providing exceptional front-of-house service and comprehensive administrative support. Key Responsibilities: • Warmly greet and welcome visitors, ensuring a positive first impression., • Manage incoming calls, directing them appropriately and taking messages accurately., • Handle incoming and outgoing mail, deliveries, and couriers., • Maintain a tidy and professional reception area., • Provide general administrative support, including data entry, filing, and record keeping., • Assist with scheduling appointments and managing calendars., • Order and manage office supplies, ensuring adequate stock levels., • Support various departments with ad-hoc administrative tasks as required. We are looking for someone who possesses: • Proven experience in a similar reception or administrative role., • Excellent communication and interpersonal skills., • Strong organizational abilities and attention to detail., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • A proactive attitude and the ability to manage multiple tasks efficiently., • Professional demeanor and a strong commitment to customer service.

    ¡Incorporación inmediata!
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  • Customer Service Assistant
    Customer Service Assistant
    hace 1 mes
    £24000–£26000 anual
    Jornada completa
    Bulls Cross, Enfield

    About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities • You will be able to provide First Class customer care via Gorgias and similar platforms., • Manage all customer communication efficiently and promptly., • Cooperate with couriers daily to resolve shipment issues or delays., • Proactively collaborate with the team to develop solutions for recurring queries or complaints., • Ensure adherence to Vanquish policies and procedures., • Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You • Exceptional Customer Service experience, • Excellent customer service skills, • Computer literacy, including Microsoft Office and Gmail, • Fluency in English (written and spoken), • Ability to work well under pressure and adapt to change, • A highly motivated individual that is focused on developing, customer service, and using initiative., • Effective team player with a positive, hard-working attitude, • Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

    ¡Incorporación inmediata!
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