Delivery Partnerships Manager
10 hours ago
London
A major global quick-service restaurant brand is looking to appoint a Senior Delivery Partnerships Manager to strengthen and grow relationships with its key delivery partners, including the leading UK aggregators. This is a high-impact role requiring someone who can operate confidently with senior stakeholders, balance commercial and operational priorities, and influence effectively across a complex matrix. The position will suit someone with experience in QSR, delivery, operations, or field services who is used to managing large third-party operators and driving performance through partnership rather than authority. Key Responsibilities Delivery Partner Management • Lead day-to-day relationships with major delivery aggregators, • Build strong, collaborative partnerships and educate partners on operational expectations, • Hold partners accountable for service levels, courier standards, and delivery performance, • Influence partners to expand coverage, extend trading hours and invest in marketing activity Commercial & Strategic Planning • Co-develop annual Joint Business Plans with each partner, • Align commercial targets, KPIs, marketing programmes and operational goals, • Analyse delivery performance and present insights to senior stakeholders, • Support negotiations and ensure agreements drive sustainable growth Operational & Technical Collaboration • Work closely with Tech teams on platform updates, product builds and new feature launches, • Partner with Operations, Field Services and restaurant teams to support delivery execution, • Track and challenge performance against key SLAs and address issues promptly Stakeholder Engagement • Engage and influence franchisee business owners where required, • Present confidently to senior leadership across UK and international markets, • Represent the brand externally in reviews, forums and partnership discussions Team Leadership • Manage and develop a direct report, building capability and supporting long-term growth Required Experience • Strong background in QSR, delivery, operations or multi-site field roles, • Proven experience managing high-value vendors, suppliers or third-party operators, • Excellent stakeholder management and influencing skills, • Strong commercial judgement and ability to interpret data to drive decisions, • Confident working independently within a large, complex business, • Strong negotiation and communication skills