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The Firm KP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter. At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered. The Role As an Office Administrator in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law. Role Responsibilities As an Office Administrator (CST), your role will include, but is not limited to: • Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries., • Providing updates to clients on the status of the case in a timely and accurate manner., • Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve., • Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems., • Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction., • Participating in team meetings and contribute to process improvements related to client services., • Working Patterns: 2 shifts Monday to Friday 9.00am – 5.30pm or 11.30am to 8.00pm. and 1-2 Saturday shifts per month., • You will be required to travel to our Liverpool and Manchester Offices Person Specification Experience • Previous experience of working in a customer service role, • Previous experience of providing client service via telephony, email, and social media channels to the public., • Experience of using case management / CRM / client databases or systems (nice to have) Skills • Client-centric approach with the ability to understand different client needs and deliver the right solution., • Exceptional verbal and written communication skills., • Calm and patient under pressure with the ability to deal with difficult and sensitive situations in an appropriate manner., • Highly organised with strong attention to detail., • Able to work effectively as part of a team and under your own initiative., • Continuous improvement mindset with a willingness to embrace change., • Highly self-motivated with the ability to meet multiple, tight deadlines in a fast-paced dynamic environment with consistently high levels of performance., • Strong problem-solving skills – willing to think logically and provide solutions, even when dealing with issues which are novel., • MS Office skills in Word, Outlook, PowerPoint and Excel Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values At KP Law, we pride ourselves on being a values-led law firm. Our Values: Excellence in Everything • We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do., • We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise., • We collaborate openly, valuing and respecting diverse perspectives to achieve the best results., • We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive., • We approach challenges with a positive and proactive mindset, exploring creative and practical solutions., • We take ownership of problems, staying committed and resilient until we achieve the best outcome., • We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits • We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:, • Annual discretionary bonus scheme, • Company contributory pension scheme, • Hybrid working, • Life assurance, • Cash-back healthcare scheme, • Enhanced family friendly polices, • Employee Assistance Programme, • Subsidised gym membership, • Cycle to Work scheme, • Staff referral scheme

Customer Service Advisor\n\nLocation: Liverpool (Hybrid Working)\n\nContract: Temporary ongoing\n\nPay Rate: £12.83 per hour\n\nHours: 37.5 hours per week\n\nShift Pattern\n\nMonday to Friday - Hybrid\n\nHours between 08:00am - 6:00pm (rotating) including Bank Holiday\n\nAbout the Role\n\nWe are currently recruiting for a Customer Service Advisor to join our client based in Liverpool.\n\nThis is a fast-paced customer service role where delivering an exceptional customer experience is key.\n\nCustomer Service Advisor Key Responsibilities\n\nDeliver a professional, friendly, and customer-focused service at all times\nManage customer enquiries via phone and digital communication channels\nBuild a clear understanding of customer needs to provide effective solutions\nAdvising customers on the best services available\nDeliver a high-quality customer experience in line with company standards and SLAs\nAccurately capture and maintain customer information using CRM systems\nPromoting memberships to non-members\nWork collaboratively with internal teams to ensure customer issues are resolved efficiently\nMaintain a high level of accuracy and attention to detail in all customer interactions\nRequirements\nPrevious experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure\nStrong background in handling high volumes of customer enquiries\nExcellent verbal and written communication skills\nConfident using CRM systems and computer applications\nStrong listening skills and attention to detail\nPositive, proactive, and customer-focused attitude\nFlexible approach to working shifts, including weekends\nCustomer Service Advisor Desirable Experience\n\nPrevious experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure\nExperience working to KPIs and service level agreements within a contact centre environment\nIT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications\nKeywords\n\nCustomer Service Advisor, Customer Support Administrator, Customer Experience Advisor, Contact Centre Advisor, Customer Care Advisor, Customer Operations Administrator, Customer Experience Coordinator, Customer Support Specialist, Call Centre Advisor, Customer Service Representative.\n\nWinsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.\n\nConsultant: Aleksandra Follert\n\n(url removed)\n\nOur clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!\n\nThe UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />\nMany Thanks

Sales Support Administrator\n £27,000 - £29,000 Basic + Bonus + Benefits\n Liverpool, Merseyside – Hybrid Working (3 days office / 2 days home)\n\nCompany Overview \n\nThis established financial services business provides tailored funding solutions to customers across the UK. Due to continued growth, they are expanding their operations team with the appointment of a Sales Support Administrator to help maintain service levels, support internal teams and enhance the customer journey.\n\nWith a strong reputation for service, modern systems and a collaborative working culture, the business offers long-term career prospects within a stable and growing organisation.\n\nJob Overview \n\nAspion are leading the search for Sales Support Administrators to join a busy operations and sales support team in Liverpool. This role supports the full finance process from quotation through to completion, working closely with sales teams, lenders and customers. Success in the role will come from delivering accurate administration, excellent customer service and helping maximise new business conversion.\n\nKey Responsibilities\n\nProduce accurate finance quotations across finance and lending products\nSupport new business enquiries and assist with sales pipeline progression\nManage dealer, broker and customer queries through to resolution\nProcess settlements, documentation and funding administration\nSupport Business Development Managers with account administration\nMaintain service levels across key accounts and internal stakeholders\nAssist with commission schedules, campaigns and promotional activity\nEnsure all activity is compliant with FCA and internal procedures\nIdentify process improvements to increase efficiency and service quality\nPerson Specification\n\nExperience in sales support, business support, operations or customer service\nBackground in finance, broker, lending or financial services advantageous\nYou must be able to commute to the office based in Liverpool city centre.\nStrong administrative accuracy and attention to detail\nConfident using CRM systems, Microsoft Office and internal platforms\nStrong communication skills with customers and business partners\nCommercial awareness with a customer-first mindset\nBenefits\n\n£27,000 - £29,000 base salary\nPerformance-related bonus scheme\nHybrid working – 2 days from home, 3 days in the office\nPension scheme\n25 days holiday allowance + bank holidays\nModern Liverpool city centre office\nStructured training and career progression\nStable, growing business within the finance sector\nSupportive management team and collaborative culture\nNext Steps\n\nApplications are being reviewed immediately. To discuss this Sales Support Administrator opportunity in confidence, apply today or contact John Nesbitt for more information.\n\nASPLIV

Senior Operations Administrator / Team Leader\n\nWe have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance and process improvement within a fast-paced environment.\n\nIf you’ve also worked in the following roles, we’d also like to hear from you: Operations Coordinator, Business Support Administrator, Admin Team Leader, Office Manager, Senior Office Administrator, Administration Lead\n\nSALARY: up to £33,000 per annum (depending on experience) + Benefits\n\nLOCATION: Liverpool, Merseyside, North West England (100% Office Based)\n\nJOB TYPE: Full-Time, Permanent\n\nJOB OVERVIEW\n\nWe have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management.\n\nAs a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting and compliance across the department.\n\nThe Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination and process improvement, while maintaining strong communication between office and warehouse teams.\n\nThis is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services and continuous improvement within a dynamic environment.\n\nABOUT US\n\nAIRSYS are a global company that specialise in delivering unparalleled solutions for both new and live critical environments, where continuous, uninterrupted operation is essential. Through experience and in-house expertise, AIRSYS offer extensive knowledge and competence in design and project execution. With an emphasis on cooling and power, combined with our design, commissioning and testing services, AIRSYS ensure solutions are delivered to clients without compromise.\n\nDUTIES\n\nYour duties as the Senior Operations Administrator / Team Leader include:\n\n * Team Leadership: Manage, support and develop the office administration team\n\n * Operational Coordination: Work closely with warehouse operatives to ensure smooth day-to-day operations\n\n * CRM Management: Maintain accurate and up-to-date CRM system data and records\n\n * Quotations Preparation: Prepare and issue customer quotations in a timely manner\n\n * Order Processing: Process and manage purchase orders and related documentation\n\n * Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders\n\n * Reporting: Compile operational, KPI and management reports as required\n\n * Compliance Management: Oversee supplier PQQs and maintain compliance documentation\n\n * Audit Support: Assist with internal audits and ISO record keeping\n\n * Training Administration: Maintain and update the company training matrix\n\n * Health and Safety Support: Assist with reporting and record keeping\n\n * Process Improvement: Identify and implement improvements to administrative processes\n\nCANDIDATE REQUIREMENTS\n\n * Previous experience in a senior administration, team leader or office management role\n\n * Strong organisational, coordination and multitasking skills\n\n * Experience working with CRM systems and database management\n\n * Competent in Microsoft Office 365 including Excel, Word and Outlook\n\n * Excellent communication and stakeholder engagement skills\n\n * High level of attention to detail and accuracy\n\n * Ability to manage multiple priorities in a fast-paced environment\n\n * Experience supporting compliance, auditing or health and safety processes advantageous\n\n * Proactive, solution-focused and collaborative approach\n\nBENEFITS\n\n * Excellent working conditions and benefits\n\n * 25 days annual holiday plus Statutory Bank Holidays\n\n * Company pension\n\nNO AGENCIES PLEASE\n\nHOW TO APPLY\n\nTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.\n\nJOB REF: AWDO-P14651\n\nThis job is being advertised by AWD online on behalf of AIRSYS\n\nAWD-IN-SPJ

Senior Operations Administrator / Team Leader.We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, comp

Senior Operations Administrator / Team Leader We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance and process improvement within a fast-paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: Operations Coordinator, Business Support Administrator, Admin Team Leader, Office Manager, Senior Office Administrator, Administration Lead SALARY: up to £33,000 per annum (depending on experience) + Benefits LOCATION: Liverpool, Merseyside, North West England (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management. As a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting and compliance across the department. The Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination and process improvement, while maintaining strong communication between office and warehouse teams. This is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services and continuous improvement within a dynamic environment. ABOUT US AIRSYS are a global company that specialise in delivering unparalleled solutions for both new and live critical environments, where continuous, uninterrupted operation is essential. Through experience and in-house expertise, AIRSYS offer extensive knowledge and competence in design and project execution. With an emphasis on cooling and power, combined with our design, commissioning and testing services, AIRSYS ensure solutions are delivered to clients without compromise. DUTIES Your duties as the Senior Operations Administrator / Team Leader include: • Team Leadership: Manage, support and develop the office administration team, • Operational Coordination: Work closely with warehouse operatives to ensure smooth day-to-day operations, • CRM Management: Maintain accurate and up-to-date CRM system data and records, • Quotations Preparation: Prepare and issue customer quotations in a timely manner, • Order Processing: Process and manage purchase orders and related documentation, • Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders, • Reporting: Compile operational, KPI and management reports as required, • Compliance Management: Oversee supplier PQQs and maintain compliance documentation, • Audit Support: Assist with internal audits and ISO record keeping, • Training Administration: Maintain and update the company training matrix, • Health and Safety Support: Assist with reporting and record keeping, • Process Improvement: Identify and implement improvements to administrative processes CANDIDATE REQUIREMENTS • Previous experience in a senior administration, team leader or office management role, • Strong organisational, coordination and multitasking skills, • Experience working with CRM systems and database management, • Competent in Microsoft Office 365 including Excel, Word and Outlook, • Excellent communication and stakeholder engagement skills, • High level of attention to detail and accuracy, • Ability to manage multiple priorities in a fast-paced environment, • Experience supporting compliance, auditing or health and safety processes advantageous, • Proactive, solution-focused and collaborative approach BENEFITS • Excellent working conditions and benefits • 25 days annual holiday plus Statutory Bank Holidays • Company pension NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14651 This job is being advertised by AWD online on behalf of AIRSYS AWD-IN-SPJ