Salesforce Administrator
14 days ago
City of London
Protech Site Services are currently recruiting for an Advanced Salesforce Administrator to join a team in London. Job Summary We are seeking a highly capable Salesforce Platform Lead to take full ownership of our Salesforce ecosystem, driving its evolution as a critical business platform. This role goes beyond day-to-day management, focusing on strategic development, architectural oversight, and embedding Salesforce as a core enabler of commercial performance and operational excellence. You will play a key role in shaping how the organisation leverages Salesforce, ensuring scalability, data integrity, and alignment with long-term business objectives. Platform Strategy & Architecture • Define and deliver the long-term roadmap for Salesforce, ensuring alignment with organisational growth plans and digital strategy, • Own the architectural design of the platform, including integrations, data structures, and multi-cloud alignment, • Establish best-in-class development, release, and governance frameworks to maintain platform stability and scalability, • Partner with senior stakeholders to understand strategic priorities and translate these into scalable platform capabilities, • Drive transformation of business processes through intelligent use of Salesforce, improving productivity and user experience, • Challenge existing ways of working, introducing more efficient, data-led approaches across functions, • Own the organisation’s Salesforce data strategy, ensuring a consistent, reliable, and scalable data model, • Implement robust governance frameworks that promote data accuracy, accountability, and a true “single source of truth”, • Use data insights and trend analysis to proactively identify risks, inefficiencies, and opportunities for improvement, • Establish a best-in-class reporting framework that delivers clear, actionable insights to leadership teams, • Define and standardise key business metrics, ensuring consistency across departments, • Enable a data-driven culture by empowering users with intuitive, self-service reporting capabilities, • Take ownership of platform security, ensuring appropriate access controls and governance structures are in place, • Ensure compliance with data protection regulations and internal security standards, • Maintain audit readiness through proactive monitoring, documentation, and continuous improvement of controls, • Act as the senior point of expertise for Salesforce, providing guidance and direction across the business, • Drive user adoption and platform maturity through structured enablement programmes and ongoing engagement, • Build strong relationships with stakeholders, influencing behaviour to maximise platform value, • Manage relationships with Salesforce partners and third-party providers, ensuring high-quality delivery and value for money, • Oversee the delivery of integrations and enhancements, ensuring alignment with architectural standards, • Act as the product owner for Salesforce, prioritising initiatives that deliver measurable business impact Essential • Proven experience leading and evolving Salesforce platforms within complex, multi-stakeholder environments, • Strong architectural understanding of Salesforce and its wider ecosystem, including integrations and data design, • Demonstrated ability to influence senior stakeholders and drive business change through technology, • Deep understanding of CRM strategy and how platforms support commercial performance, • Salesforce certifications (e.g. Administrator, Advanced Administrator, or similar), • Experience working across multiple Salesforce products (e.g. Sales, Marketing, Data Cloud), • Background in delivering large-scale transformation or platform modernisation initiatives Job Types: Full-time, Permanent Work Location: Hybrid remote in London Please apply or email