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Job Title: Customer Manager & Assistant Location: Remote (Work from Anywhere) Job Type: Full-Time About Us: Hidex is a forward-thinking company committed to delivering exceptional service and value to our clients. We believe in building strong relationships and providing personalized solutions to meet our customers' needs. As we continue to grow, we are looking for a dedicated and organized Customer Manager & Assistant to join our team remotely. Job Description: We are seeking a proactive and detail-oriented individual to take on the dual role of Customer Manager & Assistant. In this position, you will be responsible for managing customer relationships, ensuring client satisfaction, and providing administrative support to streamline operations. The ideal candidate is a multitasker with excellent communication skills, a customer-first mindset, and the ability to work independently in a remote setting. Key Responsibilities: Customer Management: - Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships. - Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. - Monitor customer accounts to identify opportunities for upselling or cross-selling products/services. - Collaborate with the sales and support teams to ensure seamless customer experiences. - Gather customer feedback and share insights with the team to improve products/services. Administrative Support: - Assist with scheduling, email management, and calendar coordination for the team. - Prepare and organize reports, presentations, and customer communications. - Maintain accurate records of customer interactions and account details in the CRM system. - Handle data entry, file organization, and other administrative tasks as needed. - Support the team with project coordination and follow-up on action items. Qualifications: - Proven experience in customer service, account management, or administrative support. - Excellent communication skills, both written and verbal. - Strong organizational and time-management abilities. - Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint). - Ability to work independently and prioritize tasks in a remote environment. - A proactive and problem-solving attitude with a focus on delivering exceptional service.

📦 Removals Coordinator Wanted – Join Our Dynamic Team at Get Removals! 📦 Are you an organized, detail-oriented professional with a passion for logistics and customer service? Get Removals, a leading removals company in London, is seeking a proactive Removals Coordinator to manage and oversee our moving operations, ensuring a seamless experience for our clients. 📍 Location: London (Hybrid/Remote Options Available) 📄 Employment Type: Full-Time 💰 Salary: Competitive + Bonuses What You’ll Be Doing: Managing the end-to-end coordination of residential and commercial moves Liaising with clients to understand their moving requirements and provide tailored solutions Scheduling and dispatching removal teams efficiently Preparing and reviewing job quotes, contracts, and invoices Coordinating with drivers and moving teams to ensure smooth execution of services Handling any last-minute changes or challenges with a solution-focused approach Maintaining records and reports to track job progress and customer satisfaction Ensuring compliance with health and safety regulations and company policies What We’re Looking For: Previous experience in removals, logistics, or customer service coordination (preferred) Exceptional organizational and multitasking skills Strong communication skills – both written and verbal Proficiency in using scheduling and CRM software Ability to work under pressure and meet deadlines A problem-solving mindset with a proactive approach to challenges Flexibility to adapt to changing workloads and client demands Why Join Us? ✔ Competitive salary with performance-based bonuses ✔ Flexible working options (hybrid/remote) ✔ Career growth opportunities within a growing company ✔ Friendly and supportive work environment ✔ Exciting and dynamic industry – no two days are the same! If you’re ready to be the backbone of our operations and help clients experience stress-free moves, we want to hear from you! 📩 Apply now by sending your CV. Join Get Removals and help us make moving effortless for our customers!

Key Responsibilities: Platform Operations & Optimization: Support the operation of our real estate resource platform, ensuring seamless user experience, troubleshooting issues, and enhancing platform functionality. Cross-functional Collaboration: Coordinate with marketing and IT teams to improve platform usability, address client needs, and contribute to product development. Market Data Analysis: Analyze real estate market data, trends, and customer feedback to generate insights that drive strategic decision-making and business growth. Business Strategy Development: Work closely with the management team to formulate and implement new business strategies based on data-driven insights. Process Improvement: Identify areas for operational improvements and implement best practices to enhance efficiency and business performance. Client Relationship Management: Build and maintain strong relationships with clients, providing support and guidance in utilizing our platform to maximize their real estate operations. Qualifications & Skills: Bachelor's or Master's degree in Business Administration, Finance, Marketing, Data Analytics, or a related field. Experience in business development, client relationship management, or strategic consulting, preferably in real estate or technology sectors. Strong analytical skills, with the ability to interpret market trends and translate data insights into actionable strategies. Proficiency in data analysis tools and CRM software, as well as Microsoft Office (Excel, PowerPoint, Word). Ability to manage and optimize platform operations, with experience in SaaS or online platforms being an advantage. Excellent communication and problem-solving skills, with a proactive and results-driven approach. Fluency in English and Mandarin (preferred) to effectively support a diverse client base.

Job Title: Arabic-Speaking Administrative Assistant Location: Paddington Job Type: Full-time Job Summary: We are seeking a detail-oriented, organized, and proactive Arabic-speaking Administrative Assistant to join our team. The ideal candidate will be fluent in both Arabic and English, with excellent communication and administrative skills to support daily office operations. This role involves managing schedules, coordinating meetings, handling correspondence, and assisting with various administrative tasks. Responsibilities: • Provide administrative support, including answering calls, handling emails, and managing correspondence in Arabic and English. • Organize and schedule meetings, appointments, and events. • Translate documents and communications as needed between Arabic and English. • Prepare and format reports, presentations, and documents. • Manage office supplies and handle general office upkeep. • Maintain and update filing systems, records, and databases. • Liaise with internal departments and external clients or vendors. • Assist with other administrative duties as assigned. Requirements: • Fluent in Arabic and English (written and spoken). • Proven experience in an administrative or assistant role. • Strong organizational and multitasking skills. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer skills. • Excellent communication skills with attention to detail. • Ability to handle confidential information with integrity. • [Add any specific industry knowledge, if relevant]. Preferred Qualifications: • Prior experience in an international or bilingual work environment. • Experience with office management tools or software (e.g., Google Workspace, CRM systems). • Flexibility to handle a dynamic workload and work effectively under pressure. Benefits: very competitive This role would be ideal for someone organized, bilingual, and experienced in providing high-quality administrative support in Arabic and English. Salary very competitive

As a Sales and Lettings Agent at The London Tenant, you will play a vital role in connecting tenants with their ideal rental properties in the vibrant Canary Wharf area. You will manage the entire lettings process, from property viewings to securing tenancy agreements, while providing exceptional service to both landlords and tenants. Key Responsibilities: Handle property inquiries for rental properties in Canary Wharf and surrounding areas, providing prospective tenants with detailed information and arranging viewings. Conduct property viewings with potential tenants, showcasing properties professionally and addressing any queries they may have. Negotiate rental terms on behalf of landlords, ensuring agreements that meet both the landlord’s and tenant’s expectations. Coordinate the letting process, including referencing tenants, preparing tenancy agreements, and ensuring all necessary documents are in place. Maintain strong relationships with landlords, acting as their main point of contact, advising on market trends, and helping them achieve optimal rental income. Ensure properties are marketed effectively, collaborating with the marketing team to create attractive listings and manage online property portals. Stay up-to-date on rental market trends in the Canary Wharf area, offering clients expert guidance on pricing and availability. Respond to inquiries and follow up with leads in a timely and professional manner, ensuring a smooth and efficient lettings process. Assist with tenant move-ins, conducting check-ins, and ensuring all initial concerns are addressed for a positive tenant experience. Ensure compliance with legal regulations, including referencing, right to rent checks, and deposit registrations. Qualifications & Skills: Previous experience in lettings or real estate, with a focus on high-demand areas like Canary Wharf. Strong knowledge of the local rental market and an understanding of tenant and landlord needs. Excellent communication and negotiation skills, with a customer-focused approach. Ability to manage multiple lettings at once, with strong organizational and time management skills. Proficiency in property management and CRM software is an advantage. A proactive attitude with the ability to generate leads and close deals quickly. A commitment to delivering exceptional service and building long-lasting relationships with clients. Benefits: Accommodation with performance-based commission opportunities. Opportunities for career development and growth within the company. A dynamic and supportive team environment. Flexible working hours and the option to work remotely when needed. If you’re passionate about the lettings market and want to thrive in the fast-paced Canary Wharf area, we’d love to hear from you!

Join "The 200K Club" – A Unique Opportunity for Self-Employed Estate Agents Are you an experienced London estate agent with a burning desire to succeed? Are you done making excuses about the market and ready to take control of your earning potential? I’m Thomas, an estate agent on a mission to consistently achieve £200K+ in gross commission every year—and I’m looking for like-minded agents to join me on this journey. Why Join My Team at Century 21 London Central? All the tools you need to succeed – CRM, access to all major portals, an accounting team, and property management support (if you want to handle rentals as well as sales). A strong brand and infrastructure – Work under the globally recognized Century 21 name while building your personal business. A high-performance environment – Surround yourself with agents who share your drive and ambition. Who I’m Looking For London real estate experience – At least 3 years in the industry. Self-motivated and positive mindset – No more blaming the market, luck, or external factors. You take responsibility for your results. A hunger for growth – You’re ready to push yourself, embrace self-development, and build a solid, sustainable business. This isn’t just a job—it’s an opportunity to reach your full potential in real estate. If you’re ready to make the move and join a team that’s serious about success, let’s talk.

Job Responsibilities As a Sales Executive, you’ll drive revenue growth by building relationships, managing accounts, and closing deals. Key responsibilities include: Identifying new sales opportunities through lead generation, cold calling, and networking. Conducting product or service presentations tailored to the needs of clients and prospective customers. Negotiating contracts and agreements, ensuring mutual satisfaction and alignment with company goals. Overseeing a portfolio of existing accounts, strengthening client relationships, and identifying upselling opportunities. Collaborating with internal teams, including marketing and customer support, to ensure a seamless client experience. Meeting and exceeding sales quotas, tracking progress using CRM software, and generating regular performance reports. Staying informed about industry trends, competitors, and emerging market opportunities to maintain a competitive edge. Representing the company at industry events, conferences, and trade shows to enhance brand visibility and generate leads.

​Are you a design and digital savvy creative marketeer looking for their next challenge? Do you have a passion for sharing engaging stories about people and places? Then you might just be who we're looking for! Concept Culture is a specialist branding and marketing agency for the Built Environment sector (Architecture, Construction, Placemaking, Property). Our creative team is looking for an enthusiastic Marketing Assistant to deliver engaging branding and content solutions for our clients and our own marketing initiatives. ** The role:** Working closely with the Creative Director, you will support marketing activities for our clients and our digital platforms, including, but not limited to: - Running marketing campaigns and measuring outreach effectiveness - Creating content to raise brand awareness for our clients (e.g. web, podcasts, newsletters, blogs, social media, events) - Delivering high-quality client projects, managing project milestones and outputs - Creating content for business development activities (e.g. business meetings, proposals) - Maintaining the customer relationship management (CRM) database - Creating and publishing content for Concept Culture's digital channels - Liaising with internal and external creative teams to deliver engaging content. ** The specifics:** - Remuneration: £22,000 - £28,000 (pro-rata per annum), based upon experience - Start date: Immediate - Contract role: 2 - 4 days per week - Location: Hybrid (Ability to commute to London, UK once per week for in-person meetings) About you: - Experience in the Placemaking, Architecture, Real Estate, Property, Construction, or Arts & Culture sector(s) - You have 2+ years of marketing, branding, or communications experience working for an agency, in-house, or freelance - You are a creative marketeer with an eye for design and a passion for storytelling - You thrive in a fast-paced, autonomous, and remote team environment - You have strong copy writing skills and can write compelling content for websites, blogs, newsletters, social media, and other marketing collateral - You can create basic graphics for digital platforms and social media - You have experience with digital and design tools - You enjoy networking, meeting new people and making connections ** What’s in it for you?** - Work with great clients who are delivering world-class, inspiring, and impactful projects in the built environment, real estate, and property sector, including developers, architects, and placemaking consultancies - The opportunity to be a part of the growth and direction of a purpose-led creative agency - Hybrid and flexible working culture ** About us:** Concept Culture (www.conceptculture.co) is a specialist creative agency for the Built Environment. Our clients include architects, developers, placemaking consultancies, and sustainability organisations. We are passionate about sharing stories of people, culture, and place. We look forward to hearing from you!

Job Title: Property Coordinator/Assistant Property Manager Reporting To: Director/Operations Manager Place of Work: 29A Osiers Road, Wandsworth, London, SW18 1NL Position: Full Time – Monday-Friday – 9am-5.30pm Salary: Dependant on experience and qualifications Job Description: This role would suit an applicant with excellent customer service and administration skills. Will suit a self-motivated individual who can deal efficiently with customer enquires and can see these through to conclusion where appropriate. Previous experience in Leasehold property management is ideal but not compulsory as training will be given and the opportunity to work towards IRPM qualification. The role is to provide support to small property management team along with general office admin duties. This will involve and is not limited to: Property Management Team Support · To provide general support to the property management team · Arrange weekly Property Management Team meeting, update tracker, and distribute accordingly. · Working closely with the Property Management team assisting with the management of the portfolio. · Issuing works orders, chasing contractors, and ensuring the works are undertaken to satisfactory completion. · Completing mail merges · Obtaining quotations where necessary · Annual review of contracts alongside property management team and to provide assistance for tender reviews. · Distribution of keys, parking permits etc · Issuing newsletters via mail chimp or another platform · Keeping property websites up to date – Buildings insurance, budgets etc · Taking on responsibilities for the Helpline role as well as being main contact for helpline queries on designated properties · Taking detailed notes and producing meeting minutes · Assisting Leaseholders in submitting insurance claims for damages caused to demised areas. · Submitting and managing insurance claims for damages caused to communal areas. · Online filing at Companies House · To take on the responsibility of projects as and when required to be completed to the given deadlines. Including but not limited to: · Managing and updating of the Master Database · Managing and updating of the Access Log · Managing and updating of key log · Managing and updating of the Compliance diary · Managing and updating of Health and Safety escalations · Managing budget tendering as and when required Telephones · Answering incoming calls and liaising with service helpdesk · Taking and distributing messages to the correct members of the team General Office Admin · Printing, copying, binding, franking etc. · Ordering stationary i.e., paper, envelopes Training Training will be given where necessary, to include but not limited to: · PROPMAN – Both general training and on CRM package · Mail Chimp (email mail out software) · Phone System – Wessex · IT – Wessex Job Types: Full-time, Permanent Pay: £26,000.00-£28,000.00 per year Schedule: Monday to Friday Work Location: In person

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Position Statement A degree in Marketing, Business or Commerce or a relevant field of work, or an equivalent combination of education and proven work-related experience. Pogressive work experience in a Hotel Marketing role with proven marketing executional experience and the ability to lead the segment. The ability to demonstrate well rounded knowledge of all aspects of marketing, including digital, social media, content development and PR. Due the nature of the role you will need to demonstrate the below technical competencies: Expertise in this field The ability to not only monitor but to create content and publish to our social media channels. Experience with social media management software tools. Competent in using Email/CRM systems. Experience in using Content Management Systems (CMS) ideally WordPress. Technical competence in using Adobe Creative Suite: In-Design & Photoshop Digital marketing platforms i.e., Google Analytics The Marketing and Social Media Consulting Manager will be responsible for enabling our hotels to reach adequate online presence and visibility levels to drive online channel performance, direct bookings as well as introducing new commercial opportunities (e.g., hotel level advertising in new distribution channels).

Position Category: Sales & Business Development Job Description: We are seeking a dynamic and results-driven Telesales Representative to join our team. In this role, you will play a key part in expanding our network by recruiting drivers and establishing partnerships with car-related businesses, such as garages and dealerships. You will be responsible for cold calling prospective clients, presenting the value of our quartz recovery services, and building long-term relationships. Responsibilities: • Conduct outbound cold calls to recruit drivers and secure partnerships with garages, dealerships, and other car-related businesses. • Present and explain the benefits of quartz recovery services in a clear and persuasive manner. • Build relationships with business owners and decision-makers, addressing any questions or concerns about the partnership. • Meet and exceed sales targets, including the number of recruited drivers and new business partnerships. • Maintain accurate records of all calls, leads, and follow-ups in a CRM system. • Collaborate with the team to refine scripts, strategies, and outreach approaches. • Stay updated on the quartz recovery industry and the unique selling points of our services. Requirements: • Proven experience in telesales, cold calling, or a similar sales role. • Strong communication and interpersonal skills with a persuasive and confident phone manner. • Ability to handle objections effectively and close deals over the phone. • Self-motivated with the ability to work independently and manage time efficiently. • Proficiency in using CRM software and Microsoft Office tools. • Knowledge of or experience in the automotive industry (garages, dealerships, etc.) is a plus but not required. What We Offer: • Competitive base salary with uncapped commission potential. • Comprehensive training on our services and sales techniques. • A supportive and energetic team environment. • Opportunities for career growth within the company. About Us: We specialize in quartz recovery services, providing innovative solutions to maximize resource utilization and create new revenue streams for businesses. Our mission is to build partnerships that benefit both drivers and automotive businesses, ensuring mutual growth and success. Apply Today: If you have a passion for sales and a drive to succeed, we want to hear from you! Join our team and help us revolutionise the automotive industry through quartz recovery.