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IT Project Manager – Web/Software/Digital Hybrid working - 4 days in the office and 1 at home per week - fully subsidised restaurant and gym Close to Surbiton station - KT6 A well-established, global business based in Surbiton, Surrey are looking for an experienced Project Manager to join their team. This technology focused, rapidly expanding international business is looking for an experienced Prince 2 accredited Project Manager with previous experience across Web or Software based projects. This is a brilliant opportunity to join a supportive, dynamic and forward thinking business in a role where you can make a real impact. Key responsibilities of this Project Manager role will include: Participate in all Software Delivery Lifecycle stages from discovery to delivery and benefit realisation Help to develop project approaches and plans Prepare and maintain project plan and schedule including; activities, tasks, milestones, deliverables, dependencies, resources and budget Monitor, track and report progress against the project plan Measure and evaluate performance against plan Identify issues, risks and mitigating strategies to minimize impact Maintain a RAID log Administer project change control as appropriate Define and maintain project communications with key stakeholders Managing a range of different projects from software to infrastructure and application development projects Managing and driving UAT, product acceptance, and change request processes Identify resource requirements and assign responsibilities for Business Analysts, Testers and Trainers To be suitable for this PM role you will have previous experience across the following: Experience across software, web or CRM based projects Experience managing mid sized projects with budgets from £200k-£500k The salary on offer for this role is up to £68,000 plus benefits.

Are you passionate about leading projects that make a real difference? We’re looking for an experienced and proactive Dynamics 365 Project Manager to join our team and drive CRM-related initiatives across our organisation. Dynamics 365 has been at the heart of how we manage client relationships for several years, supporting data tracking, reviews, and document generation. With the recent addition of Customer Insights, we’re now able to create enriched client profiles and make smarter, data-driven decisions. As our Project Manager, you’ll collaborate closely with a Business Analyst and two Developers, ensuring enhancements, optimisations, and strategic projects are delivered successfully. This is a fantastic opportunity to shape how we use technology to strengthen client engagement and business outcomes. What you’ll be doing: • Turning user and client needs into clear project briefs with the BA and Developers., • Coordinating sprints and keeping requirements up to date., • Supporting the BA and Developers to deliver timely, effective enhancements., • Exploring and assessing solutions for both technical and business fit., • Preparing progress updates for stakeholders., • Planning work packages, including change management documentation., • Managing tasks and keeping tickets accurate and current., • Building strong relationships with customers and external vendors., • Evaluating projects and sharing lessons learned., • Proven experience managing Dynamics 365 CRM projects., • Strong understanding of CRM processes, data structures, and client lifecycle management., • Experience with Dynamics 365 Customer Insights or similar platforms., • Excellent communication and stakeholder management skills., • Familiarity with Agile and Waterfall methodologies., • Experience working with cross-functional teams., • Ability to manage multiple priorities in a fast-paced environment., • Strong analytical and problem-solving skills., • PRINCE2 certification or equivalent; knowledge of Confluence/JIRA., • Desirable: Microsoft Dynamics 365 certifications; experience with Power Platform (Power Automate, Power BI, Power Apps)., • Accredited project delivery experience with hands-on knowledge of delivery methodologies., • Clear and confident communication skills, both written and verbal., • Strong organisational and time management abilities., • Ability to work independently and collaboratively as part of a team., • Attention to detail, even under tight deadlines., • Adaptability to evolving technologies and best practices., • Solid experience with Dynamics CRM and working with Wealth Managers/Financial Advisers

Robert Half are recruiting for an experienced Salesforce Project Manager to join a growing organisation on an initial 6 month contract based in London. This role will lead a business critical Salesforce implementation that has stalled and now requires strong leadership, review, and delivery focus to bring it back on track. Responsibilities: • Take ownership of the existing Salesforce implementation and conduct a full project review, • Assess current progress, documentation, technical configuration, and delivery risks, • Re-establish project governance, timelines, and delivery roadmap, • Engage with internal stakeholders to clarify business requirements and priorities, • Work closely with technical teams, third party partners, and Salesforce specialists, • Manage project plans, RAID logs, budgets, and reporting, • Drive delivery to agreed milestones within a 6 month timeframe, • Ensure strong stakeholder communication across business and technical teams, • Identify risks and implement mitigation strategies to prevent further delays, • Provide regular progress updates to senior leadershipExperience Required:, • Proven experience delivering end to end Salesforce implementations, • Strong background as a Project Manager within CRM or business transformation programmes, • Experience recovering or re mobilising stalled projects, • Solid understanding of Salesforce platform capabilities and delivery frameworks, • Experience working within B2C organisations (housebuilding experience highly desirable), • Strong stakeholder management and communication skills, • Ability to challenge constructively and drive accountability across teams, • Experience working in fast paced commercial environmentsContract:, • Initial 6 month contract (with potential extension), • Competitive day rate

Raiser’s Edge Database Manager London | Permanent | Full-time An established UK not-for-profit organisation is seeking a hands-on Raiser’s Edge Database Manager to lead, optimise and evolve its Blackbaud Raiser’s Edge NXT CRM. This is a pivotal role at the heart of fundraising performance and supporter engagement. You will own the integrity, strategy and development of the CRM, ensuring it drives income growth, insight and operational efficiency across the organisation. The role: Reporting into senior leadership, you will take full responsibility for the management, optimisation and continuous improvement of the organisation’s Raiser’s Edge / NXT database. Working closely with fundraising, marketing and finance teams, as well as external consultants and Blackbaud support, you will ensure the CRM is accurate, compliant, insight-driven and aligned with organisational strategy. This is both a strategic and hands-on role, ideal for someone who enjoys improving systems, strengthening data quality and enabling fundraising teams to perform at their best. Key responsibilities: • Own the day-to-day operation, maintenance and security of Raiser’s Edge / NXT., • Lead data audits, cleansing, standardisation and de-duplication initiatives to maintain high data integrity., • Develop and deliver a structured CRM improvement roadmap., • Create and document clear processes for data entry, campaigns, appeals and reporting., • Provide user training, guidance and ongoing support to ensure consistent best practice., • Deliver accurate data selections and segmentation for appeals and email campaigns., • Improve automation, streamline financial processes and manage system integrations., • Produce high-quality reporting and analysis for leadership, translating data into actionable fundraising insights., • Ensure compliance with GDPR, HMRC Gift Aid and PECR requirements, including resolving invalid Gift Aid records., • Act as primary contact for CRM vendors and ensure system strategy supports organisational goals. What you will bring: • Significant experience managing Raiser’s Edge / NXT or a comparable nonprofit CRM., • Proven track record in CRM optimisation, restructuring and automation., • Strong data management and segmentation expertise., • Experience supporting fundraising or charity teams in a data-driven capacity., • Analytical and commercially aware, able to translate data into meaningful insight., • Knowledge of GDPR, HMRC Gift Aid and nonprofit compliance requirements., • Confident communicator with strong stakeholder management skills., • Highly organised, able to manage multiple projects and deadlines effectively. Salary, hours & benefits package: • Competitive salary, commensurate with experience, • 37.5 hours per week, typically 09:00–17:30, • 20 days’ annual leave plus 8 bank holidays Appointment subject to a basic DBS check.

Role: D365 System OwnerLocation: City of LondonSalary: up to £85,000Day of week in the office: 1-2 days a week in the office My client is going through a strategic CRM transformation moving to D365 as part of their wider enterprise systems modernisation programme. This is not a support role, it's a full system ownership role. You will take strategic and operational ownership of Dynamics 365 across marketing, membership, and operational teams - shaping how CRM delivers measurable business value across the organisation Responsibilities/Experience • Own the CRM strategy, road-map and vision, • Align platform development with organisational goals, • Act as senior Business Relationship Manager for CRM, • Manage and prioritise the backlog based on value, • Hold stakeholders accountable for benefit realisation

Inbound Account Executive (Electrical Distributor)£35,000 - £42,000 + Annual bonus (OTE £50k +) + Outstanding Career Opportunities + Unrivalled Training & Development + Company Perks SchemeEast LondonAre you from an engineering or building services background, looking to work in an internal inbound sales team with a leading provider of engineering products and design services into the construction industry?Are you looking to progress your career and move into management with a growing, stable business where you will provide commercial support to the sales and account management teams and help secure and develop new clients?On offer is a role within a modern M&E consultancy that is family-run and focused on continuous improvement, which will provide excellent training and actively encourages career development and progression.The main purpose is to methodically process the quotes with attention to detail and a customer-first approach.You will be practically minded with an inquisitive nature and a natural problem solver from a technical background.The Role: • Maintenance and growth of allocated accounts, • Serve as the lead point of contact for all account management matters., • Build and maintain strong, long-lasting client relationships, • Negotiate and close agreements to maximise profits, • Managing enquiries and processing quotations responsibly and intelligently to maximise upsell and act in the best interest of the client, • Quotation follow-up and negotiation to convert into orders, • Excellent attention to detail and a great communicator, • Experience with technical or M&E products

Head of ITCommunications Workers Union (CWU)Exclusive partnership with Morgan HuntSalary: £74,215 (rising to £78,491 after 6 months)Location: London (Hybrid - 3 days per week office-based)Contract: PermanentBenefits: 25 days annual leave + Pension SchemeAbout the OpportunityMorgan Hunt is proud to be working exclusively with the Communications Workers Union (CWU) to recruit a highly experienced Head of IT. This is a pivotal senior leadership role responsible for shaping and delivering the union's technology strategy during a period of major digital transformation.You will lead the IT function end-to-end - spanning operations, cyber security, cloud services, membership systems, and the delivery of a multi-year digital transformation agenda. This is a rare opportunity to hold a strategic role within a values-led, membership-focused organisation at the forefront of national advocacy and workplace change.The RoleAs Head of IT, you will serve as the CWU's senior technology leader, accountable for: • Setting and delivering a multi-year IT & Digital Transformation Strategy, • Ensuring robust cyber security, data protection and regulatory compliance (UK GDPR), • Managing a Microsoft-centric cloud estate (M365, Entra/Active Directory, Azure), • Overseeing CRM systems, websites, data platforms, and enterprise applications, • Leading IT operations, infrastructure, end-user devices, telephony, and conferencing, • Managing IT suppliers, contracts, and a budget of approx. £417k, • Managing and developing a team of 4 IT professionals, • Acting as a trusted adviser to senior leadership and key stakeholders, • A national membership organisation representing workers across communications and related sectors, • A values-driven organisation with strong commitments to data protection, member service, and operational resilience, • Operating a hybrid cloud infrastructure with increasing reliance on Microsoft 365 and cloud platforms, • 5-10+ years' senior IT leadership (Head of IT / IT Manager / IT Director or equivalent), • Proven delivery of IT strategies and transformation programmes, • Strong cyber security and information governance expertise in complex or regulated environments, • Hands-on Microsoft expertise - M365, Azure, Entra/Active Directory, • Experience managing teams, budgets, suppliers, and multi-vendor environments, • Excellent communication skills with confidence engaging at senior levels, • Experience in membership bodies, unions, public/third sector, or similarly complex organisations, • Experience centralising or modernising devolved IT, • Exposure to Dynamics 365, Power Platform, or Power BI, • Experience working with constrained budgets How to ApplyTo apply, please submit your CV to Morgan Hunt. All communication will be through Morgan Hunt. This is a high-profile appointment being managed exclusively, and early applications are strongly encouraged. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

DATA DELIVERY LEADLONDON/HYBIRDUP TO £85000This is a senior opportunity to take ownership of data delivery across a high-growth digital environment. You will shape how analytics, reporting, and data products are delivered at scale, with real influence over roadmap direction and commercial outcomes.ROLES AND RESPONSIBILITIES:The Data Delivery Lead will: Own end-to-end delivery of data products, dashboards, and data feeds. Lead priorities, sequencing, and resource planning across multi-disciplinary teams. Work closely with Business Analysts, Data Engineers, and BI specialists to maintain high delivery standards. Partner with senior stakeholders across Marketing, CRM, Finance, and Operations. Translate business needs into well-defined, deliverable reporting and analytics solutions. Balance immediate delivery requirements with longer-term roadmap and platform development. Ensure teams are set up for upcoming work and aligned on upcoming priorities. Provide functional leadership without acting as a Project Manager, while collaborating with PMs and Scrum Masters to drive delivery.YOUR SKILLS AND EXPERIENCE:The ideal candidate will have the following skills and experience: Strong commercial experience leading delivery of BI, reporting, and data products. Proven ability to partner with senior business stakeholders and translate requirements into actionable solutions. Hands-on understanding of data engineering, analytics, and modern BI tooling such as Power BI. Experience working in complex or highly regulated environments. Ability to guide cross-functional teams and influence delivery outcomes. A strategic mindset with the ability to balance short-term needs with long-term platform direction. * Strong organisational, prioritisation, and communication skills.APPLY BELOW!

CRM Consultant Central London, majority office-based initially, then hybrid working Our client is a specialist consultancy helping charities and not-for-profits get more out of their data and CRM systems. They are a trusted name in the sector, growing steadily and building a team of consultants who are as comfortable configuring a CRM as they are sitting across the table from a client explaining why their processes need a rethink. If you want real progression, real responsibility and to make a real impact then this could be a great opportunity for you. The role: Joining as a CRM Consultant, you will need to bring hands-on CRM configuration experience to build on. You will receive structured training in-house to deepen your technical capability and sharpen your consulting skills. The goal will be to move beyond ‘system admin’ and into delivering high-quality consultancy services to external clients. You will work closely with charities and not-for-profits, helping them untangle data challenges, improve processes, and actually use their CRM’s capabilities. If you enjoy trusted partnerships, stakeholder conversations, and getting deep into the detail of how systems work, this could offer the perfect blend in a role. What you will be doing: As a CRM Consultant, you will • Act as a key client-facing representative and subject matter expert throughout the relationship lifecycle, from prospect meetings to ongoing account management., • Maintain and execute core database administration tasks across client CRM systems., • Deliver training to client teams, helping them get maximum value from the systems you support or design., • Guide clients through full CRM and data implementation lifecycles – requirements gathering, configuration, go-live and post-implementation support., • Document configuration decisions, technical research and best practice in a clear, structured way., • Contribute to and write client proposals outlining recommended solutions. About you: You will need experience configuring at least one major CRM system – ideally Dynamics 365, Salesforce, Donorfy, Raiser’s Edge or similar. You might currently be a: • Database Manager / Database Executive / Database Officer, • CRM Administrator / CRM Executive / Junior CRM Consultant, • Data Manager / Data Specialist / Data Executive And you are ready for the next step. You will bring: • Experience in a stakeholder-heavy or client-facing role (customer success, support, consulting, fundraising, operations – people-focused)., • Solid CRM experience and a genuine interest in how organisations use systems to manage relationships., • The ability to explain technical concepts clearly to non-technical users., • Strong attention to detail and a structured, logical approach to problem-solving., • Exposure to charities or not-for-profits would be a bonus. The offering: • Structured training and mentoring to develop both your technical and consulting capability., • The chance to work with purpose-driven organisations making a real social impact., • A genuinely varied role combining client interaction, problem-solving and hands-on system work., • A supportive, growing consultancy where progression comes with capability.

Major Projects Manager We are seeking an experienced Major Projects Manager to lead the safe, compliant, high-quality and profitable delivery of major construction projects across the UK. This is a pivotal role with full accountability for site readiness, installation management, quality control, and progress validation. Acting as the primary operational lead on-site, you will ensure projects are delivered in line with contractual obligations, agreed programmes, quality standards, and approved budgets. You will play a key role in protecting project margin by preventing reattendance, quality defects, delays, and handover disputes - while ensuring accurate monthly applications for payment are prepared and supported by verified site progress and quality documentation. Key ResponsibilitiesOffice-Based Responsibilities * Lead the day-to-day management of the Major Projects delivery function * Act as the primary operational contact for all Major Projects * Provide first-line escalation for site-related operational and quality issues * Liaise with production and logistics teams to resolve delivery or installation constraints * Monitor project progress through installation to completion * Maintain accurate CRM and ERP records to support forecasting, cash flow and audits * Monitor and mitigate installation-driven margin erosion * Maintain project trackers, quality logs and dashboards * Prepare and submit accurate monthly applications for payment * Provide supporting documentation including progress records, quality checks, and sign-off records * Support resolution of payment queries and quality-related disputes Site-Based Responsibilities * Attend sites for surveys, site measures and pre-start inspections * Confirm site readiness, access, storage and prerequisite works * Identify and formally communicate site constraints * Support production of RAMS documentation * Manage on-site installation in line with contractual and quality standards * Enforce installation quality standards * Record inspections, corrective actions and ensure defects are resolved prior to handover About You We're looking for a confident, commercially aware project leader with strong technical expertise and a hands-on approach to site delivery. Essential Experience & Skills * Proven experience managing Major Projects within construction or façade sectors * Strong site-based delivery and quality control experience * Experience inspecting, validating and signing off installed works * SMSTS and CSCS certification Desirable * ADSA BS/EN Standards Authorised Technician (training available if required) What's Required * National travel and overnight stays as needed

Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors.We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.Due to our vision of growth, we are currently recruiting a Business Partnership Manager to join Morgan Hunts Education Team. This desk will involve working with our Further Education Colleges across London & Surrounding areas. Strong experience of Business Development & Relationship Building required. Salary: £26,000-£35,000 Base (Plus Commission)Location: London with Hybrid working. 3 days office based.Sector: Further EducationThe ideal candidate • Background in Sales or Recruitment, • Good research skills and the desire to be an expert in your field, • Desire to develop relationships and ability to create rapport with people at all levels, face to face and on the phone, • A great team player, willingness to go above and beyond to exceed expectations, • Takes ownership of candidate pool generation through, • Targeted advertising and networking through LinkedIn and other relevant professional media sources, • Monitoring job boards, • Generating referrals, • Administrative compliance - effectively registering candidates to build candidate database, • Self-motivated to generate new business through cold sales calls, • Positively grows both personal and Morgan Hunt brand, • Prioritises business opportunities correctly, • Develops relationships with clients to ensure repeat business secured, • Consistent telephone contact, • Conducting effective meetings, • Proactively seeking service reviews, • Consistently meeting set deadlines, • Develops specialist knowledge of chosen sector, • Fantastic Bonus Scheme, • Matched Pension contribution up to 5%, • Hybrid working options - A mixture of Homeworking and Offices, • Quarterly Awards with prizes varying from a bottle of champagne to International travel, • Summer and Christmas Party, • 1 additional day awarded for each full year's service- Maximum 5 additional days., • Day off on your Morgan Hunt Birthday., • All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade., • Up to 28 Days Annual Leave, • Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Head of Product - Data / Data Product Owner / Data Product Manager / Head of Data Products / Lead Data Product Manager 6 month initial contract - £550-650 per day - Outside IR35 Overview Our FinTech client is scaling its Data capability as part of a major multi-year transformation. At the centre of this is the build-out of a modern Data Platform and Data Marketplace on Snowflake and AWS, designed to support system modernisation, domain ownership, and long-term growth. The organisation has experienced significant demand for its data services and is now establishing multiple Data Product Squads to support both transformation and ongoing operations. It is a product leadership position operating across platform evolution, integration, and structured data enablement. The Role You will work within a growing Data Product structure, partnering closely with Data engineering, architecture, and business stakeholders to shape and deliver scalable data capabilities. The role is multfaceted but a Product purist role, shaping the Product roadmap and strategy, managing the back long, triaging issues and outputs and really ensuring successful delivery. As part of the wider transformation, the organisation is migrating core systems - including a move from a legacy CRM to Salesforce - and ensuring these platforms integrate effectively into the Snowflake-based data ecosystem. Your focus will be on: • Data Product management and domain ownership, • Data Product Roadmap shaping and delivery, • System integration and data migration, • Shaping Data semantics and semantic layer, • Scalable, well-governed data products Key Responsibilities • Own and manage the data product backlog and roadmap for your domain, • Act as the primary interface between Data and platform engineering teams and a range of business stakeholders, • Support integration of new enterprise systems, including Salesforce, into the data platform, • Oversee data flows into Snowflake and ensure alignment with architectural standards, • Define and evolve structured data domains within the marketplace, • Manage demand intake ("front door"), triage priorities, and align delivery to strategic goals, • Balance short-term operational needs with long-term platform objectives, • Ensure clarity around data definitions, ownership, modelling, and standards, • Understand technical debt and architectural layers to support informed product decisions, • Navigate complex stakeholder discussions and manage expectations across multiple workstreams Experience Required • Strong Experience as a Data Product Manager, Head of Data Products, Lead Data Product Owner,, • Strong understanding of modern cloud data products / platforms, • Good knowledge of Data Semantics, • Experience working closely with data engineers and platform teams, • Exposure to enterprise system integration or migration programmes (Salesforce experience beneficial but not essential), • Understanding of data modelling, domain design, and structured data products, • Ability to manage competing priorities in a fast-paced FinTech environment, • Strong stakeholder management and roadmap ownership experience Why This Role • Join a brilliant FinTech investing heavily in its long-term data and technology capability, during a really exciting time for them., • Shape a modern data marketplace from a product perspective, • Contribute to enterprise-wide system transformation, • Be part of building a structured and high performing Data Product function Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Acting IT Manager (Interim) Remote working. Can attend office near Charing Cross. £27.47 per hour (equivalent of £50 000). Until permanent hire made. 35 hours per week. Are you an experienced IT leader who enjoys untangling complexity and bringing structure to fast-moving environments? We’re looking for an Acting IT Manager to join our client on a short-term basis while they recruit permanently. This is a hands-on leadership role with real impact, an opportunity to stabilise, streamline and strengthen key elements of their IT infrastructure. You’ll step straight into meaningful projects, working closely with their CRM Manager and wider business teams to: • Redesign and rationalise CRM roles and permissions — transforming a fragmented structure into a clear, secure and scalable framework., • Review and restructure their Azure / Entra directory to align with business needs, including distribution and security groups., • Lead a thorough clean-up of legacy accounts and outdated groups to improve governance and security., • Help scope and support a SharePoint redesign project to modernise collaboration., • Strong hands-on experience with CRM permissions and governance., • Deep working knowledge of Azure / Entra ID, including group structures and directory management., • Confidence managing IT change in live environments., • A practical, delivery-focused mindset., • Someone who can quickly assess, prioritise and execute. This is an ideal opportunity for a seasoned IT professional who enjoys solving structural challenges, improving governance and leaving systems better than they found them. If you thrive on bringing order to complexity and delivering tangible improvements in a short timeframe, we’d love to hear from you.

Delivery Manager / Operational Lead - Client Onboarding / KYC - Fintech / Payments £650-675 p/d (inside ir35 via umbrella) , 1-2 days p/we in London On behalf of our leading payments provider / fintech client we are looking for a Delivery Manager who has a hybrid skillset across delivery / operations / product management as this role will be working in a small team. The cllient have Salesforce Service Cloud as their CRM platform. This person will be responsible for managing any non-standard queries around client onboarding which may related to AML / KYC and liaise with other teams in the business (such as risk) if required. There will be elements of backlog management, release management, workflow creation and providing operational effectiveness. There will also be a project of work where they look at their client onboarding / customer service desk experience for the future, you will help support what good looks like, new target operating models, process change and transition plans. This client works within an Agile framework, so experience around scrum / sprint ways of working will be needed. Experience Required:- Proven record of working on client onboarding initiatives (this is essential)- Experience around financial crime and KYC- Background as a Delivery Manager, BA or Product Owner and hybrid in approach- Must have financial services experience, ideally within fintech or payments- Any experience of Salesforce (ideally Service Cloud) would be useful- Strong stakeholder management and personable in approach - Must be able to work 1-2 days p/w in Central London Due to us anticipating high volumes of responses to this advert we will not be able to reply to direct messages and can only speak to candidates that are selected to move forward for this role. Please kindly apply to the link in the first instance. Thanks Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Business Development ManagerHome-Based (UK) with travel to client sites as required Role OverviewA well-established Microsoft Partner is seeking a Business Development Manager to drive growth across Dynamics-based ERP and CRM solutions. The role focuses on promoting the organisation's services, developing new business, and managing multiple sales campaigns aligned with company objectives. Key Responsibilities* Own and progress new business opportunities, working independently while coordinating with teams supporting demos, proposals, events, and webinars.* Lead cross-functional bid teams to deliver high-quality written submissions for formal procurement processes.* Maintain accurate and detailed customer information in Dynamics 365, using it to track engagement, monitor progress, and manage a strong pipeline across Dynamics 365 CRM/ERP and Power Platform prospects.* Identify, nurture, and advance potential clients, working closely with marketing to align outreach and targeted campaigns.* Communicate confidently with stakeholders at all organisational levels, including senior leadership. Skills and Experience* Proven ability to manage complex sales cycles, guiding opportunities from first contact through to close while collaborating effectively with technical, marketing, and operational teams.* Strong experience using enterprise CRM systems to track interactions, maintain accurate records, analyse trends, and manage a varied pipeline across cloud, CRM, ERP, and data-focused solutions.* Confident communicator capable of building rapport and influencing decision-makers at all levels, adapting messaging to suit different audiences.* Experience leading cross-departmental bid activity, producing compelling written submissions, and meeting the standards required for formal evaluation processes.* Solid understanding of cloud technologies and the Microsoft ecosystem, with the ability to work effectively with technology partners, contribute to thought-leadership, and translate market insights into actionable sales activity. Benefits* Starting salary: £60,000-£70,000 (dependent on experience)* Double OTE* Enhanced pension contributions and additional benefit

Job Title Senior Product Manager - Salesforce (Core Cloud's & Marketing Cloud) Location London (Hybrid - 3 days per week in the London office) Salary & Benefits * £90,000 - £104,000 base salary * 10% annual bonus * Competitive benefits package About the Role We are looking for an experienced Senior Product Manager to lead the strategy, roadmap, and delivery of a Salesforce platform, with a strong focus on Salesforce Core Cloud and Marketing Cloud. This is a global role, working closely with regional stakeholders, technology teams, and business leaders to drive scalable, customer-centric solutions across multiple markets. You will manage a team of 3, providing leadership, coaching, and direction while owning the end-to-end product lifecycle for Salesforce capabilities that support sales, marketing, and customer engagement at scale. Key ResponsibilitiesProduct Strategy & Ownership * Own and evolve the global Salesforce product roadmap across Core Cloud and Marketing Cloud * Translate business strategy and customer needs into clear product vision, goals, and priorities * Define success metrics and track product performance, adoption, and value delivery Stakeholder & Business Partnership * Partner with global Sales, Marketing, CRM, Data, and Technology teams to align priorities * Act as the primary product voice for Salesforce capabilities across regions * Balance global standardisation with local market requirements Delivery & Execution * Work closely with Salesforce architects, engineers, and delivery teams to ensure high-quality execution * Own backlog prioritisation, feature definition, and release planning * Ensure solutions are scalable, secure, and aligned with Salesforce best practices People Leadership * Line manage and mentor a team of 3 * Foster a high-performing, collaborative product culture * Support professional development and succession planning within the team Governance & Continuous Improvement * Ensure strong product governance, documentation, and lifecycle management * Stay current with Salesforce roadmap, releases, and emerging capabilities * Identify opportunities to optimise processes, tooling, and ways of working Skills & ExperienceEssential * Proven experience as a Senior Product Manager or Product Lead in enterprise environments * Strong hands-on experience with Salesforce Core Cloud (Sales Cloud, Service Cloud) and Marketing Cloud * Experience leading and managing product teams * Strong stakeholder management skills across global, cross-functional teams * Ability to balance strategic thinking with delivery-focused execution Desirable * Experience working in global or multi-market organisations * Salesforce certifications (e.g. Administrator, Marketing Cloud, Product Owner) * Experience working in agile / product-led delivery environments

Experimentation Specialist London - Hybrid - 4x a week in office Up to £45,000 This is an exciting opportunity to join a digital function that is investing heavily in experimentation. You will help build a Centre of Excellence, shape testing capability across multiple brands, and play a key role in driving data-led decision making. The Company They are a large multibrand retail group with a broad digital presence and a significant transformation agenda. Their central experimentation function is expanding, with a mission to embed structured testing across digital journeys. You will join a growing team that acts as an internal consultancy, partnering with product, CRM, trading and digital teams to deliver high-quality experimentation. The Team You will work alongside a Senior Experimentation Manager who is building the capability from the ground up. The team is highly cross-functional, supporting stakeholders across the group and enabling them to run meaningful, well-designed tests. With multiple hires planned, there is strong scope for development as the practice scales. The Role You will be responsible for: * Shaping and supporting the development of a Centre of Excellence for experimentation * Translating OKRs into structured A/B testing roadmaps * Prioritising a pipeline of experiments across multiple digital platforms * Ideating, designing and executing tests end to end * Ensuring best-practice methodology and interpreting results with clarity * Managing technical relationships with implementation teams to ensure tests are set up correctly * Being hands on with experiment builds, primarily using a leading optimisation platform * Supporting both website and CRM experimentation where required Your Skills and Experience You will need: * Strong commercial experience running experimentation programmes * Hands-on experience setting up and analysing A/B tests * Good understanding of experimentation principles, metrics and statistical thinking * Ability to build, communicate and manage a testing roadmap * Confidence working cross-functionally and influencing stakeholders * Experience with GA4 and an optimisation platform such as Optimizely or similar Nice to have: * Experience with user testing tools * Exposure to both CRM and website experimentation What They Offer * Salary up to £45,000 * Opportunity to play a defining role in building an experimentation Centre of Excellence * Strong progression potential as the team expands How to Apply If you are interested in this Experimentation Specialist role, please apply today.

MB902: Contracts SupervisorLocation: WimbledonSalary: £30,000 - £45,000 DOEWorking Hours: Monday to FridayBenefits: Long-term career opportunities, Training, mentoring, and professional development, Flexible working, Pension contribution, 25 days annual leave + Bank Holidays, Regular team activities and quarterly events, Additional benefits including a wellbeing allowance, Retail Discount Packages and Cycle to Work SchemeFirst Military Recruitment are currently seeking a Contracts Supervisor on behalf of one of our fantastic clients who require someone to be located near their Head Office in Wimbledon.Our client are looking to appoint an experienced and ambitious Contracts Supervisor to join their established project management team. This is a key leadership role for someone who can confidently take the lead on flat roofing and cladding projects and play a central role in developing the department for long-term success.Duties & Responsibilities: • To ensure that contract delivery is achieved to a high standard in accordance with the offers made by the business and the expectations of the clients customers. Endeavour to exceed the customer's expectations., • Ensuring the duties and obligations imposed on the Company by all current and future health and safety legislation are met., • To comply and adhere to all of the companies' policies and procedures., • To liaise with your Manager to ensure that you undertake a minimum of 20 hours of external training every year., • To maintain and improve the overall presentation and standards of operating performance of all staff and sub-contractors., • To ensure that all site visits are recorded and all necessary visits are documented., • Plan and carry out inductions with your site staff and sub-contractors at the start of every job or when they first attend site. Tool box talks should also be carried out when you identify a particular need associated with a project or task or when you identify a lack of knowledge or understanding and also as refreshers to remind staff and sub-contractors of their responsibilities., • Check and record all necessary sub-contractor health and safety information, including certification and training, on the internal CRM., • Must have sheeting and cladding experience as a Contracts Supervisor within the roofing refurbishment sector., • Strong verbal and written interpersonal and communication skills., • Strong health and safety experience., • Experience of managing sub-contractors and inductions.

Job Title: Restaurant Designer (Revit/3DS Max) Location: IFSE Head Office, 14 Progress Business Park, Croydon, CR0 4XD Salary: Competitive Job type: Full time permanent Are you an experienced Revit Designer looking to play a key role in shaping creative, high impact spaces? Would you like to join a progressive, employee-owned company working across the hospitality, restaurant, and retail sectors? Do you thrive in a fast-paced environment, balancing multiple projects with creativity and technical precision? At IFSE Group, we design and deliver innovative, efficient, and visually striking commercial kitchens and foodservice spaces. From M&S Cafés to Hilton Hotels, and from the National Gallery to high-end restaurants, our work spans a broad and exciting client base. About The Role: We are currently seeking a Mid-Weight Designer with strong Revit/3DS Max experience to join our in-house design team. This position will support the Design Manager and play a leading role in the development and execution of high-quality kitchen and interior design concepts. Your primary focus will be to deliver detailed Revit models and visualisations, alongside traditional 2D CAD work. You will also collaborate across departments and with external stakeholders - including clients, architects, suppliers, and contractors - to ensure seamless project delivery. Some projects will include restaurant front-of-house designs, requiring mood boards and interior design proposals. Frequent site visits are required for surveying and project coordination. What we're looking for: Key Requirements: • Revit (priority) - Proven experience using Revit for commercial or hospitality design projects. This is a key focus of the role., • AutoCAD - High-level proficiency, • 3DS Max / Sketch-up - For 3D concept development and rendering, • Commercial kitchen and restaurant design - Strong understanding of equipment layouts and space planning, • Interior design and FF&E - Ability to develop mood boards, select finishes, and propose design concepts, • M&E service drawings - Ability to produce detailed, technically accurate layouts, • Adobe Photoshop and Microsoft Office Suite, • Excellent written and verbal communication skills - Must be a collaborative team player, • Advanced Revit workflow knowledge - Including families, schedules, and rendering, • CRM systems, • Common Data Environments (CDE), • Competitive salary, • Annual bonus (generally paid in May) which is related to the success of the company for the year - as we're an EOT (Employee Ownership Trust) that can be tax-free up to the value of £3.6k, • Private Health Care (after probation period has concluded), • Generous Company Pension of 4%, • Life cover amounting to 4x salary (after probation period has concluded) Work schedule of 9am to 5.30pm, Monday to Friday, with on-site parking available and the IFSE offices are within a 5 minute walk of the Waddon Marsh tram stop. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Revit Technician, Revit Design, CAD Technician, Construction Fit Out Designer, Project Designer, Hospitality Restaurant Designer, may also be considered.

Purpose of the Role To assist the Senior Occupier FM in the delivery of high quality management service, for the benefit of Savills clients’ and tenants’. The Occupier Facilities Manager is to take a lead role in the operational management of Savills property. Key Responsibilities ·Ensure that the Operation Reporting System (“Compass”) and Datastation Health & Safety systems are up to date and complete at all times. ·Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential. ·Prepare each site for risk assessments maintaining a minimum compliance rating of 85%. ·Ensure that a full set of risk assessments is held at each property and on Datastation and action plans are implemented, diligently and competently at all times. ·Ensure that quarterly checklists are completed and uploaded on to Datastation, within the appropriate time scales ·Inspect all properties on frequency specified by the FMA. ·To act as a mentor to FM Apprentices and ensure that their development and progression is managed to allow them the best chance of success. ·Work with Savills Pathways to develop individual training plans for all Assistant Facilities Managers and FM Apprentices within your region and hold regular review meetings to monitor progress and performance. ·Record utility consumption, at all sites and update Optima/Compass accordingly. ·Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within property budgets. ·Visit each client on a quarterly basis or as often as the management contract dictates and report / resolve any issues. ·In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend property as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution. ·Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Senior Occupier Facilities Manager. ·Assist in the preparation of the annual service charge budget by completing a 1st draft with explanatory notes detailing your recommendations and financial requests to ensure the CRM is aware of all operational needs for each managed property. ·First approver of all expenditure invoices, track spend against budget through the service charge year and advise the management surveyor of any deviations from budget (positive or negative) in early course. ·Own all draft’s on the service charge reconciliation. ·Monitor Client expenditure and ensure that invoices are approved in a timely manner via Proactis / Elogbooks. ·Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. ·Production and co-ordination of information, in line with Savills and client requirements. ·Promotion of the Occupier service line, keeping on the pulse with business development opportunities, including pitching and proposing services to clients. ·Lead the mobilisation and demobilisation of properties within allocation. ·Carry out annual appraisals for any SMR site staff that are based on your sites within the time scales given and ensure that 6 monthly reviews are completed. ·Manage all site personnel on a day to day basis under your leadership, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads, by carrying out regular meetings in line with Savills policies. Skills, Knowledge and Experience Essential ·Self-motivated individual with excellent interpersonal skills. ·Excellent organisational and time management skills with a degree of flexibility. ·Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners. ·Experience and knowledge of achieving high standards in property management. ·Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to. ·NEBOSH or IOSH Managing Safely qualifications. ·Strong overall experience in a similar environment. Working Hours - 09:00-17:30 #LI-DNI Please see our Benefits Booklet for more information.

Ready to take charge of quality solar projects that really make a difference? We’re looking for an experienced Project Manager (experienced in Solar and PV) to join a dedicated, and expanding company, based in Beckenham, KENT. The ideal person is a technically minded individual able to balance complete professionalism with practical, on-site leadership. In this role, you will oversee the full delivery cycle and lead the company’s post-sales residential and commercial solar PV and battery installations…from “yes” to “switched on”. The successful applicant will be responsible for customer onboarding, scheduling, installation, commissioning, snagging and aftercare, making sure every project is delivered on time, on budget…and on point. What you’ll be doing • Managing the full lifecycle of up to 10 solar PV and battery installs per month, • Coordinating 1–2 installation teams plus trusted subcontractors, • Overseeing logistics, scaffolding and equipment procurement, • Acting as the main point of contact for customers (clear, calm and proactive communication is key), • Providing technical oversight across solar PV, battery storage and EV charging systems, • Supporting teams on-site when needed with hands-on problem solving, • Producing post-installation certification and ensuring compliance with relevant standards What we’re looking for • Minimum 3 years’ experience in the solar PV industry, • Strong technical knowledge of solar PV, battery storage and EV charging, • Experience managing installation teams and subcontractors, • Ability to juggle multiple projects without juggling actual flaming torches, • Excellent customer-facing communication skills If you’re technically sharp, naturally organised and thrive in a fast-growing, energetic environment — we’d love to hear from you. Come help us deliver clean energy projects the right way.

Role: Bid Coordinator Salary: £30-40k plus benefits Job Status: Full time/ Permanent Location: Remote with a quarterly visit to the London office for Team Meetings Vacancy Reference: VR/05400 Role Description: Our client is currently recruiting an organised and detail-driven Bid Coordinator to support a growing Facilities Management business. Working closely with the Bid Manager and wider operational / commercial teams, you’ll play a key role in supporting the group’s facilities management operations to retain existing contracts and to win new business, including cleaning and consumables in health care settings, education (schools, colleges, universities), offices and other sites. The role is fully home-based 5 days/ week, however, you must be able to and willing to travel/ commute to London/ other UK locations for team meetings quarterly, or as requested. It is essential that you have a background in the support of public sector tendering for facilities management contracts or possess a demonstrable, proven, and transferable skill set. Experience using Salesforce or other CRM systems (e.g. Microsoft Dynamics 365) is highly desirable. Responsibilities: • Check the contracts mailbox each morning and then throughout the day, ensuring messages are forwarded to the right person (e.g., Bid Manager) in a timely manner, • Maintain Salesforce CRM system with records of new opportunities including bid / no bid decisions, opportunity summary details, including proactive monthly reviews of the system, • Oversee contracts spreadsheet, ensuring contracts which are due to expire are identified and relevant operational managers are notified and asked for clarification on the current situation with the contracts (e.g., coming out to tender soon, extension received etc.), • Review Tenders Direct / BiP Solutions adverts and portals daily for potential opportunities, • Express an interest in opportunities on behalf of the relevant operations and circulate documentation, • Manage all portal logins, • Update team calendar and project log on an on-going basis, • Attend and contribute to weekly tender team meetings, • Receive and distribute Selection Questionnaire (PSQ) and Invitation to Tender (ITT) documents, • Complete TUPE Confidentiality returns and circulate TUPE logs, • Request detailed feedback from the commissioner following notification of successful and non-successful tenders, • Liaise with operations and Bids Team regarding site visits, events, tender interviews, or presentations and confirm attendance, • Notify relevant managers of updates and tender outcomes., • Practice and promote effective, timely communication both within and outside the company, • Promote anti-discriminatory practice, • Protect the confidentiality of customers and of the business, • Participate in staff development (including supervision), training and performance appraisals as required, • Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose, • Comply with company policies and procedures as appropriate, • Accountable to the Group Head of Bids and Contracts, • Regular contact and interaction with the Bid Managers, Directors, Heads of Departments and other Directors while carrying out duties, • High level of professional and personal integrity, value-driven and committed to excellence and personal development, • Ability to coordinate and follow up ensuring all outstanding work is being chased, tracked, and progressed, not dropping or missing anything, • Ability to work as part of a team, getting on well with both the immediate bid team and as part of the wider business, • Diplomacy including the ability to assert themselves, acquiring material needed without upsetting colleagues, • Excellent planning, organisation, and multi-tasking skills, • Must work well under pressure, • Personable and confident to communicate internally and externally with a wide range of people, • Highly committed and prepared to work flexibly to manage workload peaks and troughs common to roles, • Good level of competence in Microsoft Office applications, particularly Excel, • Experience administering contracts, portals, expressions of interest and updating trackers, calendars, and other documentation, • Experience of using tender portals, e.g. ProContract, In Tend, • Accurate typing skills, • Excellent attention to detail, • Ability to work on multiple projects under pressure and within deadlines, • Ability and willingness to work flexibly to meet tight deadlines, • Experience of providing administrative and contractual support.

Regional IT Business Applications Manager - Real Estate Investments Central London (Hybrid 2/3 days a week in the office) £80,000 - £90,000 + Competitive Annual Bonus & Benefits A leading global real estate investment, development and operating company with c.$98.5bn assets under management is seeking a Regional IT Business Applications Manager to lead application portfolio oversight and IT service delivery across its UK Residential Property operations. Headquartered in Vancouver, Canada, the organisation invests and operates globally across equity and debt markets, both public and private, and is committed to delivering strong investment returns while creating sustainable environments that add long-term value to communities. The Role The Regional IT Applications Manager will act as the senior technology partner to the UK Residential business, bridging technology and operational needs. The role combines strategic oversight with hands-on leadership, ensuring application services are secure, reliable and aligned with global enterprise standards. This position plays a critical role in aligning regional initiatives with global IT strategy, driving operational excellence, governance and compliance across the UK portfolio. Key Responsibilities • Oversee day-to-day regional application operations, ensuring service reliability and alignment with enterprise standards, • Monitor system uptime, performance and SLA adherence, • Lead regional incident response and escalation management, collaborating with global IT teams where required, • Partner with business leaders, system owners and end users to gather requirements, conduct feasibility assessments and develop value-driven business cases, • Implement global enterprise systems and technology standards across UK operations, • Drive a culture of customer service, accountability and continuous improvement, • Ensure corporate controls and compliance measures are implemented across all UK sites, • Work closely with Information Security teams to assess risks and implement mitigation strategies, • Lead or support regional technology rollouts, upgrades and process improvements, • Manage relationships with vendors, service providers and contractors, ensuring performance and contractual compliance, • Contribute to IT budgeting, forecasting and cost optimisation initiatives, • Report application metrics, risks and opportunities to senior leadership Experience & Education • Minimum 8 years' progressive IT experience, including at least 2 years in a leadership or regional management capacity, • Strong knowledge/ background in enterprise applications, cloud technologies and integrations for example Microsoft 365, ERP platforms, CRM, Salesforce, • Familiarity with ITIL processes and service management frameworks, • Strong leadership, communication and stakeholder engagement skills, • Commercially aware and solutions-oriented, • Proactive, with the ability to identify risks and deliver scalable outcomes, • Comfortable operating in a matrixed, global environment Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Property Manager - Property Management / Compliance / HMOSalary: circa £35,000 per annumLocation: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue.Key ResponsibilitiesProperty & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agenciesCompliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspectionsHMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidentsInspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checksAccess & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where requiredBusiness Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA)Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership TeamBenefits Competitive salary of circa £35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaisonKeywords: Property Manager, Property Management, HMO, Compliance, Licensing, Utilities Management, Council Tax, Business Rates, VOA, Housing Regulations, Property Inspections, Facilities Management, UK Property Jobs________________________________________Mandeville is acting as an Employment Agency in relation to this vacancy.

Role: Contracts Manager - Window Cleaning Salary: Up to £45k plus Company Car/ Allowance and Bonus Job Status: Full Time/ Permanent Location: Field-based (London, Midlands & South of England) Vacancy Reference: VR/05407 Role Description: Are you an experienced Contracts Manager in the window cleaning or specialist cleaning sector? Do you enjoy leading multi-site teams and ensuring contracts are delivered safely, efficiently, and to the highest standards? Our award-winning commercial window cleaning client is looking for a Contracts Manager to oversee operations across London, the Midlands, and the South of England. This is a hands-on, field-based role where you’ll manage multiple contracts, lead a team of operatives, supervisors, and subcontractors, and ensure service excellence for every client. You’ll be the main point of contact for clients, driving operational efficiency, quality, and compliance while supporting business growth. What You’ll Do: • Take responsibility for the delivery and performance of multiple contracts, • Lead, motivate, and develop multi-site teams, including subcontractors, • Oversee scheduling and resource planning using CRM systems, • Conduct quality and health & safety audits, ensuring compliance with RAMS and standards, • Maintain excellent client relationships through site visits, communication, and issue resolution, • Support recruitment, training, and staff development, • Proven experience managing commercial window cleaning or specialist cleaning contracts, • Strong technical knowledge: Cradle, Rope Access, MEWP, Reach & Wash, • Health & safety expertise with a focus on compliance and risk management, • Experience managing multi-site teams and large contracts, • Commercially aware, results-driven, and a confident communicator, • Competitive salary up to £45,000, • Company car or allowance, • Performance-based bonus, • Opportunity to lead a high-performing, award-winning team

Great on the phone? Thrive on targets? Want uncapped commission in a private dental practice? Dental Treatment Coordinator / Patient Advisor (Private Dentistry) 📍 Central London | 💷 Base Salary + Uncapped Commission Mint Dental Clinic is an established private dental practice in central London delivering multidisciplinary care with visiting specialists. We are hiring a Dental Treatment Coordinator / Patient Advisor to convert inbound enquiries into booked consultations and high-value treatment acceptance. Key Responsibilities • Handle inbound phone, email, and online enquiries, • Convert enquiries into booked consultations, • Proactively follow up unbooked or undecided patients, • Support acceptance of cosmetic, restorative, and implant-led treatment plans, • Coordinate patient journeys between clinicians and patients, • Track KPIs: enquiry volume, booking rate, conversion rate, DNAs Required Experience • Experience as a Dental Treatment Coordinator, Patient Advisor, Treatment Planner, Admissions Manager, or similar, • Excellent phone communication and objection handling, • Confidence discussing treatment options, fees, and next steps, • Comfortable working to targets and KPIs Desirable • Background in private dentistry, private healthcare, or aesthetics, • Experience converting high-value treatment plans, • Familiarity with dental software / CRM systems What This Role Is Not • Not a reception only role, • Not an admin-only position Compensation • Competitive base salary, • Uncapped commission linked to bookings and treatment conversion 📩 Apply via LinkedIn or email for a confidential conversation.

Overview We are partnering with a well-established and highly regarded provider of validation and monitoring equipment to support the expansion of their UK commercial presence. With a strong global reputation and significant success across Ireland, the business is now investing in UK growth, creating a newly established Business Development role with genuine greenfield scope. This is an excellent opportunity for a driven sales professional to take ownership of a territory, represent premium technical products, and play a key role in shaping the company’s long-term success in the region. The Role As Business Development Manager, you will be responsible for building the UK market from the ground up. This is a hunter-focused position centred on new business generation, where you will identify opportunities, open doors with new customers, and develop long-term commercial relationships across the pharma and biotech sectors. Operating as an individual contributor, you will manage the full sales cycle - from prospecting through to close - while collaborating with technical and international teams to ensure a high-quality customer experience. Key Responsibilities • Drive new business development across the UK within pharma and biotech organisations, • Identify, target, and win new accounts through proactive outreach and relationship building, • Manage the full sales cycle, including pipeline development, forecasting, and contract negotiation, • Develop and execute a territory strategy aligned with company growth objectives, • Maintain consistent CRM activity and reporting, • Partner closely with internal technical teams to support customer requirements, • Represent the organisation at industry events and networking opportunities Candidate Profile • Proven track record in new business sales, ideally within validation, qualification, or technical equipment, • Experience selling into regulated environments such as pharma or biotech, • Demonstrated hunter mentality with evidence of winning and developing new accounts, • Strong commercial acumen with a structured approach to territory planning and pipeline management, • Technical aptitude; a science or engineering background is advantageous, • Self-motivated and comfortable operating autonomously in a remote environment, • Minimum of approximately 5 years’ relevant B2B sales experience Why Join? • Newly created role with significant ownership and impact, • Opportunity to build and shape a high-growth UK market, • Represent a respected brand with premium, well-regarded products, • Fully remote working with strong organisational support, • Collaborative international environment with clear growth ambitions If you are energised by building markets, winning new business, and working with high-quality technical solutions, this role offers the autonomy and platform to make a meaningful commercial impact.

Delivery Manager Central London/Hybrid Inside IR35 We are looking for an experienced Project Manager/Delivery Manager to support a large, company‑wide transformation within a complex logistics organisation. This individual will take ownership of an end‑to‑end CRM initiative, with a strong focus on Salesforce (ideally including Marketing Cloud and/or Data Cloud). The role requires someone who is equally comfortable leading delivery, shaping governance, and rolling up their sleeves to make things happen. Key Responsibilities • Own and drive end‑to‑end delivery of CRM/Salesforce projects, ideally having previously led a full lifecycle Salesforce implementation., • Lead and motivate cross‑functional teams, ensuring clarity, momentum, and alignment across workstreams., • Manage and coordinate activity with a third‑party, ensuring delivery quality and accountability., • Apply robust RAID management, status reporting, and governance routines across the programme., • Work within an agile delivery environment, while recognising that not all work will be agile - someone who can flex between Agile, Waterfall, and hybrid approaches as the organisation matures., • Build and manage strong stakeholder relationships across a complex business, ensuring clear communication and expectation‑setting., • Support the broader transformation effort, contributing to structure, process maturity, and delivery discipline., • Maintain a hands‑on attitude - someone comfortable “rolling their sleeves up” to solve problems and remove blockers. Required Experience • Proven track record as a Delivery Manager delivering CRM or Salesforce‑led programmes., • Experience working with Salesforce, Marketing Cloud, and ideally Data Cloud., • Strong background working with third‑party SIs and vendor delivery teams., • Confident managing RAID, governance forums, reporting, and steering‑level updates., • Ability to operate in fast‑moving, complex environments, ideally within logistics or similarly operationally challenging sectors., • Resilient, pragmatic, and solution‑driven - able to navigate ambiguity and bring structure where needed., • Excellent stakeholder management, communication, and influencing skills.

Senior Philanthropy and Major Gifts Executive Salary: £39,000–£42,000 per year Location: St John’s Wood, London – hybrid (at least 3 days a week on-site, ideally 4) Contract: Permanent St John’s Hospice, part of the Hospital of St John & St Elizabeth, provides free, specialist care for people living with life-limiting illness and their families across North London. This new role is a great opportunity to grow our income from trusts, foundations and major gifts so we can reach even more people. The role As Senior Philanthropy and Major Gifts Executive, you will: • Manage a portfolio of mid-level trusts, foundations and other funders., • Lead on drafting and submitting compelling funding applications., • Support the stewardship of high-value funders, including visits and meetings., • Research and qualify new funding prospects to grow the pipeline., • Produce clear, timely impact and financial reports with colleagues across care, finance and services., • Maintain accurate records and pipelines on the CRM, ensuring full compliance with GDPR and charity standards., • Work closely with the Senior Philanthropy and Major Gifts Manager and wider fundraising team, with scope to develop towards major donors and other income streams. This is a collaborative role based at St John’s Wood, with hybrid working and regular contact with colleagues, senior management and trustees. What we’re looking for • Experience in trusts and foundations fundraising., • A record of securing four-figure and above grants., • Confident prospect research and analytical skills., • Ability to manage a busy workload and competing deadlines accurately., • Experience using CRM systems., • Ability to build effective relationships with internal and external stakeholders. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Purpose: As a Business Development Manager, you will be 100% focused on new business. You will connect innovative technology companies with the intelligence and insights from HSJ, which they need to support the NHS. By building trusted partnerships with senior decision-makers, you will ensure these vital suppliers have access to HSJ's expert analysis and sector intelligence, empowering them to navigate NHS complexities, understand evolving healthcare priorities, strengthen their NHS relationships, and make more informed strategic decisions to help contribute to creating better solutions that improve patient care. Sales Performance: • Meet and exceed sales targets for new business within the technology sector, • Own the complete sales cycle from prospecting to closing the deal and handover to account management team, • Identify and engage with senior decision makers within the technology sector, • Design and deliver a sector sales plan, • Develop and maintain opportunity pipeline within business expectations, • Deliver demonstrations of HSJ subscription products with value led proposals, • Design and deliver multichannel communication plans to maintain consistent utilisation of social media (especially LinkedIn), • Keep up-to-date with clients' products, strategic priorities and market changes within the technology sector Cross-Functional Collaboration: • Support Marketing on marketing initiatives to grow the technology sector, • Utilise the editorial expertise to support customer discussions, • Collaborate with Product teams to provide sector insights and feedback, • Effective management of all internal stakeholders to support customers, • Act as the voice for your customers internally Performance Management: • Track and report sales KPIs and sector performance, • Provide detailed forecasting Expertise & Development: • Maintain extensive knowledge of HSJ subscription portfolio, • Share best practices and support their development, • Attend relevant events within the healthcare sector Essential: • Minimum 3 years' B2B sales experience, • Proven track record generating new business in B2B sales, • Articulate, credible and inquisitive when presenting at a senior level, • Understanding of B2B subscription models, • Experience working with Marketing, Customer Success, Editorial and Product teams, • CRM proficiency (Salesforce, MS Dynamics, or similar) Desirable: • Knowledge of the NHS or healthcare sector Job Family Hallmarks: • Target-oriented mindset, • Customer-focused and insight-driven, • Self-starter with ownership and accountability, • Energetic and confident team player, • Well-organised with the ability to manage a diverse workload, • Strong interpersonal and communication skills, • Able to build relationships across the business, • Curious and inquisitive

Senior Change Manager - CRM - Hybrid Working Our client in the Insurance sector are currently looking to hire a Senior Change Manager with Salesforce CRM experience to join the team on a hybrid working basis, with the office being based in London. The team are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme, working as part of the Change Workstream with other Change Managers. To support the implementation, the team are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption. Role Responsibilities: Working in conjunction with the Programme Team and wider Change Team, this role will primarily be supporting the delivery of the following change management scope: Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system. Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system. Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation. Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project. Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem. Requirements: • Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes., • Strong change management skills, with a focus on timely delivery., • Experience working with teams and individuals impacted by organisational changes., • Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex and busy organisation., • Strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences., • Experience with Salesforce and CRM would be beneficial.

Learning Manager Business Membership Organisation 2 Days Office – Central London | 3 Days Home £50,000–£60,000 (dependent on experience) + benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, pension scheme and generous holiday entitlement Permanent | Full Time Our client, a well-established and highly reputable business membership organisation based in Central London, is currently looking to appoint a Learning Manager. If you are an experienced learning professional working within a membership organisation, trade association, professional body, regulatory body or not-for-profit, and have a strong track record of working with subject matter experts to design and develop a full suite of training and courses for members, we would love to hear from you. This role is ideal for someone who understands the membership environment and how high-quality learning and development can drive engagement, professional standards, member value and commercial growth. The Role of Learning Manager This is an exciting and strategically important role responsible for the continued development, expansion and delivery of the organisation’s training portfolio. Working closely with members, committees, internal stakeholders and subject matter experts, you will: • Identify training needs across the membership base, • Design and develop a comprehensive suite of training programmes (including face-to-face, virtual and eLearning), • Translate technical expertise into structured, engaging and accessible learning content, • Oversee delivery, quality assurance and continuous improvement of the training offer Essential Experience & Skills • Demonstrable experience working in a senior training role within a membership organisation, trade association, professional body, regulatory body or similar not-for-profit environment, • Proven experience working with subject matter experts to design and develop a full suite of training and courses from concept through to delivery, • Strong understanding of instructional design principles, including eLearning development, • Experience creating blended learning programmes (in-person, virtual and digital), • Confident using digital delivery platforms and learning management systems (LMS), • Experience of training software and learning technologies, • Commercial awareness and experience supporting income-generating training programmes, • Ability to articulate and simplify complex technical or professional content for varied audiences, • Strong organisational skills and attention to detail, • Experience managing multiple projects simultaneously and meeting deadlines, • Ability to self-motivate, prioritise workload and drive projects forward, • Experience managing budgets and contributing to financial planning for a training function, • Experience managing and developing staff, • Strategic mindset with the ability to plan long-term growth of a training portfolio Desirable • Experience working with volunteer committees and acting as secretariat to committees, • Experience of CRM systems, • Experience of marketing and promoting training products to members To apply for this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Job Title: CRM Technology Manager (Braze Specialist) Client Location: London (Hybrid) Starting: 26/05/2026 Minimum Pay (per year): 60000.00 Maximum Pay (per year): 70000.00 Hours: Full-time Duration: Permanent Job Description: CRM Technology Manager (Braze Specialist) Role Purpose • We’re looking for a hands-on CRM Technology Manager (Braze Specialist) to own and optimise our global CRM infrastructure., • With migration to Braze largely complete, this role moves into full technical ownership — ensuring our CRM ecosystem is stable, scalable, compliant, and capable of supporting multi-channel growth., • You will architect, integrate, monitor, and continuously improve our CRM platform and vendor ecosystem — working closely with CRM, Data Engineering, andProduct Engineering teams., • This is a deep operator role. You will build, debug, and take root-cause ownership— not just advise. Reporting & Team Context • You’ll be part of a close-knit Martech team supporting CRM and Performance Marketing capability., • Senior CRM Managers will rely on you to unlock Braze’s full potential., • Data Engineering partners with you on CRM data models and optimisation., • Native and Web Engineering teams work with you to integrate CRM into product and app channels., • A Marketing Technology Support Specialist provides 1st-line support; you provide 2nd-line technical expertise and are protected to focus on strategic platform improvements., • There is no direct line management, but you will be a technical authority in this space. Key Responsibilities • Platform Ownership, • Act as the technical owner of Braze and the wider CRM vendor ecosystem, • Braze, SparkPost/ESP, Branch, Validity, Hightouch, Databricks)., • Ensure the platform is stable, scalable, and architected for long-term growth., • Define and maintain scalable event taxonomies, naming conventions, and governance standards., • Build and maintain documentation, integration specs, and playbooks that scale globally., • Ensure strong deliverability practices across email and push (SPF, DKIM,DMARC, IP warming, token management, throttling)., • Identify and mitigate systemic CRM platform risks before they impact commercial performance., • Provide second-line escalation support for complex CRM technical issues. Data & Integration Architecture • Partner with Data Engineering to define and optimise the CRM data model., • Validate and debug data flows end-to-end (app → warehouse → Braze →campaign output)., • Define and maintain clear data contracts between Engineering and CRM., • Oversee SDK integrations and API-triggered messaging across web and nativeapp environments., • Ensure identity resolution, consent handling, and schema alignment are robustand future-proof. Advanced Braze Build & Optimisation • Design and optimise complex Canvas journeys across markets., • CRM Technology Manager (Braze Specialist) V2 2, • Build scalable, reusable HTML/CSS/Liquid templates., • Leverage advanced Braze capabilities including Webhooks, Connected Content, Catalogs, API-triggered campaigns, and personalisation logic., • Champion best practice segmentation, targeting, and performanceoptimisation., • Support experimentation frameworks in partnership with CRM and Data. Channel Expansion • Architect and operationalise new CRM channels (e.g. WhatsApp, SMS, in-app)end-to-end, including consent model design, SDK/API integration, eventschema definition, and performance measurement frameworks., • Scope architecture, integration requirements, consent models, and testingframeworks., • Build playbooks to ensure repeatable, high-quality rollout across markets. Martech Roadmap & Capability Growth • Identify opportunities to improve our Martech ecosystem and platform usage., • Evaluate new Braze features and emerging capabilities pragmatically., • Contribute to shaping a best-in-breed Martech stack that supports CRM andPerformance Marketing teams. Success in the First 6 Months • Finalise and stabilise the UK migration to Braze., • Expand CRM beyond predominantly email and push into at least one newchannel (e.g. WhatsApp, SMS, in-app), with strong architecture andgovernance., • Improve platform reliability, documentation, and QA standards., • Help demonstrate clear ROI from improved Braze utilisation., • CRM Technology Manager (Braze Specialist) V2 3, • Build trust with Senior CRM Managers as the go-to technical expert., • Establish a clear view of “what next” in Martech capability. Skills & Experience Essential • Deep, hands-on experience administering Braze (or comparable CEP),including advanced Canvas builds and complex Liquid logic., • Strong technical capability across, • SDKs, APIs, SQL, data modelling, and ETLpipelines, • Experience debugging data issues end-to-end across product, warehouse,and CRM platforms., • Experience defining and maintaining scalable event taxonomies and CRM data schemas, • Hands-on experience integrating CRM into native app and web environments,including push (APNs/FCM) and in-app messaging., • Experience launching or operationalising new CRM channels (SMS,WhatsApp, in-app)., • Strong understanding of email and push deliverability best practice, • Ability to build scalable, reusable templates using HTML, CSS, and Liquid, • Experience implementing governance, QA frameworks, and permissionmodels within CRM platforms., • Comfortable working cross-functionally with CRM, Data Engineering, andProduct Engineering., • Strong documentation and communication skills., • Experience working in regulated or PII-heavy environments. Desirable • Experience completing or stabilising a multi-market CRM platform migration., • Familiarity with warehouse-native CRM setups (e.g. Databricks + Reverse ETLtools)., • Exposure to AI-enabled marketing capabilities., • Experience working in global or multi-market environments., • Fintech or regulated industry experience.

MARTECH CONSULTANT (Manager-Level) HYBRID - LONDON - 3 days a week in the office SALARY UP TO £90,000 Fixed-term contract until at least December 2027 The Company They are a global organisation investing heavily in marketing effectiveness and data-driven transformation. With a growing Martech function and the upcoming implementation of a new Customer Data Platform, they are focused on creating seamless customer experiences across markets! The Role • Lead customer journey mapping across key business units to support CDP implementation., • Identify and address data gaps needed for end-to-end journey tracking and reporting., • Embed harmonised journey stages into applications, workflows, and measurement frameworks., • Align strategic CDP use cases with wider business goals., • Support the development of scalable data architecture across multiple marketing platforms., • Prepare integrations for tools, including marketing automation, social management, and data lake environments., • Partner with change and stakeholder teams to drive adoption of new processes and frameworks. Your Skills and Experience • Strong commercial experience in Martech, marketing operations, or marketing effectiveness., • Hands-on expertise in customer journey mapping and data-driven marketing., • Confidence working with CRM, CDP, and marketing automation platforms., • Ability to translate technical requirements into clear business outcomes., • Skilled communicator comfortable collaborating across marketing, data, and technology teams., • Analytical mindset with the ability to interpret data, identify gaps, and recommend actions. What They Offer • Salary up to £90,000., • Fixed term contract until at least December 2027., • Hybrid working with flexibility., • Opportunity to shape a global Martech ecosystem and contribute to a major CDP programme. How to Apply If this role matches your experience and ambitions, please apply with your CV to begin the conversation.

About the job 🏢 Firm | Oury Clark 🎨 Team | Marketing 📌 Role | Marketing Manager 🧭 Focus Areas | Strategy execution, content creation, campaigns, collaboration, digital marketing ✍️ Skills | Copywriting, multi‑channel marketing, creativity, communication, proactive mindset 🛠️ Bonus Skills | CRM, CMS, automation tools, analytics, AI‑driven content tools 📍 Location | London (Hybrid) 💼 Offer | Creative, collaborative culture, professional growth, hands‑on impact, supportive team The Role This is a high-impact, hands-on role for a marketing professional who thrives on creativity, collaboration, and getting things done. You’ll work closely with the Marketing Director to bring strategic ideas to life, executing campaigns, shaping narratives, and helping us connect with clients in meaningful ways. You’ll be joining a full-stack marketing team, meaning we do it all. From brand strategy and storytelling to SEO, automation, design, and analytics, we even market a podcast! We’re hands-on, cross-functional, and always learning. What You’ll Do Strategy & Execution • Translate high-level marketing strategy into actionable plans and campaigns., • Own the execution of integrated marketing initiatives across digital, email, social, events, and content., • Craft compelling copy for web, social, email, and presentations., • Develop marketing materials that support business development and client engagement., • Manage and optimise multi-channel campaigns with a focus on performance and ROI., • Use CMS and automation tools to drive engagement and nurture leads., • Be a sounding board for ideas: someone who says, “how can we make this work?” not “no.”, • Work closely with the Marketing Director, contributing ideas and taking ownership of execution., • Proven experience in B2B marketing, ideally within professional services, consultancy, or agency-style environments., • A broad marketing skillset across digital, email, social, events, and content., • Strong copywriting and communication skills - able to tell stories that resonate., • A proactive, self-starting mindset with a love for learning and collaboration., • Familiarity with CRM, CMS, automation, and AI-driven content tools., • Experience working across the full marketing stack - from strategy to analytics. Why Join Us? We’re committed to your growth. Whether it’s learning new tools, exploring emerging trends, or developing leadership skills, we’ll support your professional development every step of the way. You’ll be part of a supportive, forward-thinking team that values creativity, autonomy, and kindness. We care about doing good work and having a good time doing it. If you’re looking for a role where you can make a real impact, grow professionally, and help shape the future of marketing at Oury Clark, we’d love to hear from you.

Harris Hill is recruiting a Corporate Membership Officer on behalf of an international membership organisation working on global water and environmental challenges. Location: London (hybrid) Salary: £34,274 Benefits: Pension, private medical insurance, travel insurance and generous annual leave This is a commercially focused role combining new business development (60%) with account management (40%), managing relationships with corporate and academic members and driving new partnerships and income. Key responsibilities: • Manage and grow a portfolio of corporate and university members, • Deliver the full membership lifecycle from prospecting to renewal, • Secure new members, sponsorships and commercial opportunities, • Maintain a strong sales pipeline and meet income targets, • Work closely with internal teams and represent the organisation at events About you: • Proven experience in B2B sales and account management, • Strong communication and relationship-building skills, • Confident working with senior stakeholders, • CRM experience (Salesforce desirable), • Organised, proactive and commercially minded Experience in a membership body, charity or international organisation is desirable. This is an exciting opportunity for a confident and commercially minded account manager to join a mission-led organisation with a truly global footprint. If this sounds like you and you’re keen to hear more, please send your CV to . Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Customer Care Coordinator Hook Up to £32k plus bonus and benefits Hybrid working About the company: Our client builds and sells over 10,000 homes annually across England, Wales, and Scotland. They operate through 24 regional offices and employs thousands of people in various roles within the construction sector They emphasize its commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes. About the opportunity: As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations. Key Responsibilities • Log, track, and manage customer care queries and defects via CRM systems, • Liaise with homeowners, contractors, and internal teams to schedule and follow up on works, • Provide timely updates to customers and maintain clear, professional communication, • Ensure all remedial works are carried out within agreed timeframes, • Support the Customer Care Manager with reports, documentation, and homeowner feedback The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £32k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits. About the requirements: • Previous experience in a customer care or coordination role with a developer, • Strong organisational and administrative skills, • Excellent written and verbal communication, • Empathetic, professional, and solutions-focused approach, • Ability to juggle multiple tasks and remain calm under pressure, • IT literate with experience using CRM systems or similar

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Contact Center Engineer / Senior SME Location -London, UK Onsite role- 5 days from office Job Description We are seeking a Contact Center Engineer / Senior SME to own high‑severity, complex, and business‑critical incidents across Genesys Cloud CX and Cisco Unified Contact Center Enterprise (UCCE) platforms supporting mission‑critical enterprise Voice Network. This role acts as the final escalation point (L3) and provides deep technical leadership across cloud and on‑prem contact center architectures, including voice media, routing, integrations, and underlying network and infrastructure dependencies. The engineer will lead cross‑functional triage, perform deep root‑cause analysis, guide platform stability initiatives, and mentor Level‑2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) • Act as L3 escalation for all high‑severity P1/P2 contact center incidents across Genesys Cloud CX and Cisco UCCE., • Lead technical triage, incident bridges, and resolution strategy during major outages in coordination with the Technical Manager., • Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers., • Identify systemic weaknesses and eliminate repeat incidents through structural corrective actions., • Author executive‑ready RCA documents including business impact, preventive actions, and long‑term remediation plans., • Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering • Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys Cloud CX & UCCE)., • Diagnose RTP media issues including one‑way audio, packet loss, jitter, latency, and codec mismatches., • Lead investigations involving SBCs, gateways, carriers, PSTN, and hybrid cloud/on‑prem voice paths., • Collaborate with network and security teams on NAT, firewall rules, QoS, load balancing, and voice path optimization. Cisco UCCE / CVP / CUCM Responsibilities (Added Scope) • Provide L3 operational and troubleshooting support for Cisco UCCE contact center environments., • Troubleshoot and support core UCCE components, including:, • UCCE (PG, Rogger, AW, HDS), • CUCM call control and SIP trunks, • CVP (Call Server, VXML, Reporting), • ICM scripting, routing logic, and call flow behavior, • Diagnose call routing failures, agent state issues, peripheral gateway problems, and CTI integration defects., • Support CTI integrations with CRM systems and third‑party applications., • Analyze logs, router traces, CVP logs, CUCM traces, and network captures to isolate complex issues., • Partner with Cisco TAC and internal infrastructure teams during critical incidents., • Support hybrid contact center environments, including coexistence or migration scenarios between UCCE and Genesys Cloud CX. Architecture & Platform Engineering • Design, review, and optimize:, • End‑to‑end contact center call flows (Genesys & UCCE), • Routing strategies and interaction handling models, • Integration, redundancy, and failover patterns, • Review and approve high‑risk production changes, ensuring rollback and recovery plans are clearly defined., • Own deep understanding of platform limits, capacity thresholds, and scaling behavior., • Define and validate disaster recovery, failover, and high‑availability strategies., • Maintain accurate architecture diagrams, call flow designs, and failure‑mode documentation. Integrations & Ecosystem • Troubleshoot complex integrations involving:, • Salesforce CTI, APIs, OAuth, and data synchronization, • Microsoft Dynamics CRM, • UCCE CTI / CVP / third‑party integrations, • Act as technical liaison between:, • Genesys vendor support, • Cisco TAC, • Network, voice, SBC, and carrier teams, • CRM and application teams, • Security, IAM, and compliance teams, • Challenge vendor or carrier conclusions when technical evidence indicates alternate root causes. Change Governance & Production Readiness • Review changes for risk assessment, production readiness, and operational impact across both platforms., • Provide technical approval guidance for CAB and high‑risk changes., • Validate upgrades, patches, and new feature rollouts from a stability and resilience standpoint., • Ensure operational readiness before go‑live, including fallback and monitoring strategies. Operational Excellence & Technical Leadership • Drive MTTR reduction through engineering improvements and root‑cause elimination., • Design or guide proactive monitoring, diagnostics, and health‑check automation initiatives., • Mentor and guide Level‑2 engineers on advanced troubleshooting and architecture best practices., • Maintain and evolve SOPs, operational runbooks, and architecture documentation., • Contribute to continuous service improvement initiatives across Run Units. Required Skills & Experience • 6–10+ years of experience supporting enterprise contact center platforms., • Strong hands‑on experience with Genesys Cloud CX., • Proven L3 support experience with Cisco UCCE, including CUCM and CVP., • Expert‑level understanding of:, • Contact center routing, call flows, and agent states, • SIP, RTP, voice gateways, SBCs, and carrier interconnects, • Experience with CRM integrations (Salesforce, Dynamics)., • Proven ability to lead P1/P2 incident bridges and cross‑team resolution., • Strong experience in large enterprise, MSP, or Run Unit (RU) environments., • Ability to communicate complex technical issues clearly to stakeholders and executives. Preferred / Good‑to‑Have • Genesys Cloud CX Professional or Specialist certification, • Cisco certifications (CCNP Collaboration, UCCE exposure), • Cloud networking and security knowledge (AWS, IAM concepts), • Automation, scripting, or health‑check development experience, • Experience supporting regulated or high‑availability environments Key Behavioral Attributes • Strong technical ownership and decision‑making capability, • Calm, authoritative leadership during crisis situations, • Structured analytical mindset with strong RCA focus, • Mentorship‑oriented and documentation‑driven

Client Success Manager 📍 London | Hybrid 🏢 Penfold Hi, we’re Penfold 👋 We’re on a mission to make pensions simple, accessible, and genuinely engaging — helping everyone save enough to be comfortable later in life. There’s over a trillion pounds sitting in UK pensions, yet the industry is dominated by outdated products and poor customer experiences. Penfold is changing that. We’re dragging pensions into the modern era with technology that demystifies saving and delivers real value to savers and the businesses that support them. We’re a focused team of ~50 across London and Tallinn, backed by leading FinTech investors. Today, we manage over £1bn in pension assets for 100,000+ savers and thousands of businesses — and we’re growing fast. As we scale, we’re strengthening our Customer team with a Client Success Manager focused on retention, growth, and long-term customer advocacy. The Role As a Client Success Manager, you’ll own a portfolio of employer accounts, ensuring they achieve meaningful value from Penfold. Your mission: protect and grow revenue by driving adoption, building strong relationships, and turning customers into long-term advocates. This is not a reactive support role. You’ll proactively identify retention risks, unlock expansion opportunities, and build multi-threaded relationships across HR, Finance, Operations, and People teams. If you believe retention is revenue and Customer Success is a growth engine — you’ll love this role. What You’ll Be Doing Drive retention & revenue protection • Own a portfolio with clear retention and growth targets, • Identify early warning signs and mitigate churn risk, • Build structured account plans, • Partner cross-functionally to resolve issues early Expansion & adoption • Increase employee engagement, contributions & consolidations, • Partner with Sales on expansion opportunities, • Treat every account as a growth opportunity Customer education & value realisation • Run structured QBRs focused on outcomes & ROI, • Deliver training and education sessions, • Position Penfold as a strategic partner Build champions & relationships • Develop multi-threaded stakeholder relationships, • Reduce single-thread risk, • Create executive alignment where appropriate Own the feedback loop • Act as the voice of the customer, • Surface structured insights to Product & Ops Create advocates • Build a bench of referenceable customers, • Secure testimonials & case studies, • Support Sales with references & introductions Customer excellence • Maintain CRM hygiene, account plans & forecasting, • Share insights with the wider business Must-Haves • Experience in Customer Success, Account Management, or similar, • Proven track record of retaining & growing accounts, • Strong stakeholder management skills, • Experience running QBRs / value reviews, • Highly organised with strong CRM discipline Nice to Have • Experience in pensions, fintech, payroll, or benefits, • SaaS / high-growth environment experience, • Exposure to revenue targets, • Experience building advocacy programmes What Success Looks Like ✨ High retention across your accounts ✨ Expansion revenue becomes a growth lever ✨ Churn risks identified & mitigated early ✨ Customers clearly articulate Penfold’s value ✨ Sales leverage your referenceable customers

Fulltime, hybrid Industry: Wealth Management Role: Client Service Senior Manager Location: London, SW1Y Salary range: £40 - 55,000 (Depending on experience) + Bonus & benefits Must have at least 3-5 years working within Client Services at an established Wealth Management firm. My Private Wealth Management client is looking to recruit a Client Service Senior manager to oversee and provide administrative support to one of their Portfolio Management teams. As a key member of the team, it will be important to communicate well within the team and take the initiative when required. Responsibilities include: • Playing a key role in client onboarding, Know Your Client and suitability processes., • Ensuring client documentation is correctly prepared, completed, scanned and filed., • Preparing meeting and presentation documents., • Running valuations for clients on a quarterly basis., • Ensuring all client verification is up to date and maintained., • Working with Compliance to ensure that all actions by portfolio managers and administration are carried out within the guidelines and are compliant., • Liaising with the Client Administration team to ensure all client data is correctly loaded and maintained., • Liaising with clients and intermediaries to take instructions on the portfolio in respect of third-party payments and the receipt of funds., • Liaising with the Operations Department during the transition of new clients to ensure they have the correct information., • Instructing payments on behalf of clients once verification checks have been carried out and identity confirmed., • Correspondence with clients including quarterly valuations., • Dealing with client queries and telephone calls, taking full messages and preparing the necessary notes for the client file/CRM record. Required qualification, skills and behaviours: • 3 - 5 years Client Service experience at an established Wealth Management firm., • A minimum of 3 A’ Levels (Grades A-C)., • Excellent verbal communication skills., • Good written communication skills., • Ability to work to deadlines., • IT literate (MS Office)., • Organised with attention to detail, such that appropriate customer outcomes are achieved and adequately documented.

Senior L&D Consultant (Foundation). Job Purpose: The Learning and Development Consultant - Foundation role purpose is to design, deliver, and support impactful learning initiatives across the organisation. This role focuses on creating engaging learning experiences for employees and managers during the onboarding process and the sales development pathway. The role works closely with senior stakeholders to identify learning needs and with the wider L&D team to develop existing content and to create new content to meet organisational needs. Through desk-based coaching, workshops, and performance-focused training, the Senior Learning and Development Consultant supports individual growth, enhancing team capability, and driving organisational success. Key Responsibilities: • Deliver IN1, IN2 & sales pathway, where applicable, to a consistently high standard providing all salespeople with a world-class onboarding journey and wider experience, • Timely scheduling of training for delegates and managers, • Consistently provide high quality feedback to managers on ‘in training’ performance of delegates, • Work with the wider L&D team to develop existing content as well as new content, Elevate content, Phoenix process change etc., • Develop excellence in an area of focus agreed with L&D Manager e.g. Phoenix, Onboarding, Elevate, RC+ support, • Desk coaching for TRC – PRC as required, • Lead training needs analysis and feedback sessions with senior stakeholders, • Additional ad-hoc support and coaching as required – e.g. Phoenix for experienced hires, CS workshops, new starter activity feedback, • Consistently demonstrating L&D best practice and standards (IGAM, DRLA, eLearning, facilitation of discussions, seminars etc.), • Mentor junior team members and influence senior leaders. Skills & Competencies: • Organisation, Prioritisation & Planning - Proficient in managing multiple tasks and projects by setting priorities and organising resources effectively, ensuring that goals are met on time and align with broader objectives, • Attention to Detail - Diligent in maintaining accuracy and quality in work, ensuring that every aspect of tasks and projects meets high standards and mitigates errors., • Facilitation & Delivery - Skilled in delivering engaging in-person and online training sessions, workshops, adapting to varied learning styles and challenges., • Communication - Skilled in conveying information clearly and effectively, promoting understanding and collaboration within teams and ensuring alignment across stakeholders at all levels. This includes collaborating with the wider L&D team and stakeholders to anticipate challenges, address resistance, and ensure alignment with strategic objectives., • Instructional Design/Content - Ability to design engaging, impactful, relevant training programs tailored to learner needs and organisational goals. Ability to collaborate with Subject Matter Experts from the wider business for tailored content., • Coaching & Mentoring - Providing guidance and feedback to learners to reinforce development and junior team members., • Needs Assessment & Analysis - Competence in identifying skill gaps and aligning learning solutions with business objectives., • Measurement & Evaluation - Ability to assess learning effectiveness, using data to enhance program outcomes., • Change Management - Designing and delivering programs that support organisational change by encouraging adaptability, resilience, and engagement., • Systems Proficiency - Familiarity with Phoenix, Elevate and other digital learning tools to deliver & train engaging, accessible, applicable content., • Learning Analytics & Business Insights – Proficient in interpreting data to evaluate learning outcomes, providing actionable insights to stakeholders, and aligning training impact with business objectives. Understands and demonstrates: • The principles that underpin the design and use of face to face and digital learning materials., • The principles that underpin the choice of learning facilitation methods., • Understanding how social collaboration can be used in learning., • Adult learning theories and how to apply to different learning contexts., • Theories and methods that underpin learner engagement, learning transfer and implementation., • Ability to create and co-create content with subject matter experts., • Mentoring of sales managers/team leads to reinforce learning. Additional Role Requirements: • Requires 12-18 months experience within L&D, talent development., • Proficient in relevant systems, including Phoenix (CRM). Why work for us: • Holiday: 25-30days D.O Service + 1 Birthday & Charity day, • 10 days of 'Work From Anywhere' after passing probation, • ‘Family Matters’ (maternity/paternity/loss/fertility support), • Travel discount (Pop Card: +1 year service CS Newcastle), • Perkbox & NE1 discounts at local region retail/hospitality, • End of Year/Festive Company Closure (25th Dec-1st Jan), • EAP (Phone Counselling, Legal/Financial/HR and Health), • Monthly socials (complimentary drinks and food), • Central Services special Spot/Go Beyond awards, • Salary sacrifice workplace pension, • Employee benefits platform, • Frequent team/TRG events Evidence our values at all times: We have Fun We are the Experts We’re all about the People We Transform Lives We Go Beyond Tenth Revolution Group’s meritocratic culture strongly promotes and rewards strong performance from within — based on achievement, not tenure. To succeed at TRG Central Services, you must work hard, challenge yourself daily, and contribute to a high-performance environment. In return, you’ll have access to industry-leading tools, the support of an experienced global team, and the opportunity to make a measurable impact. You'll be recognised for your contribution in a fast paced, professional but exciting environment where 'change is business as usual'! TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting:

Major Projects Manager 📍 Sunbury-on-Thames (National Travel Required) 💼 Full-Time | Competitive Salary & Benefits (TBC) About the Role We are seeking an experienced Major Projects Manager to lead the safe, compliant, high-quality and commercially successful delivery of major installation projects across the UK. This is a critical leadership role responsible for overseeing site readiness, installation execution, quality assurance, and progress validation. You will act as the single point of accountability for major projects during the delivery phase, ensuring contractual obligations, programme milestones, quality standards, and budget expectations are consistently achieved. This position plays a key role in protecting project margin by preventing defects, reworks, delays, and handover disputes — while ensuring accurate and timely monthly applications for payment. If you thrive in a technically demanding, site-focused leadership role within construction or façade environments, we want to hear from you. Key Responsibilities Leadership & Operational Management • Lead the day-to-day management of the Major Projects delivery function, • Act as the primary operational contact for all Major Projects, • Provide first-line escalation for site-related operational and quality issues, • Work closely with commercial and technical teams to ensure smooth project execution, • Maintain accurate progress, quality and installation records within CRM/ERP systems, • Monitor and address installation-driven margin erosion, • Conduct site surveys, measures and pre-start inspections, • Confirm site readiness including access, storage and third-party works, • Manage on-site installation activities in line with contractual drawings and specifications, • Enforce installation quality standards, • Record inspections, manage corrective actions, and coordinate rectification works, • Ensure compliance with environmental, health and safety standards, • Validate installation progress and quality status for payment applications, • Support snagging resolution and formal project handover What We’re Looking For Essential Experience • Proven experience managing Major Projects within construction or façade sectors, • Strong background in site-based delivery and quality control, • Experience inspecting, validating and signing off installed works, • Technical expertise in façade systems and automatic door systems, • Installation experience with door automation products, • High level of product knowledge across aluminium and automated systems, • Ability to read and interpret construction drawings, • SMSTS, • CSCS, • Full UK Driving Licence, • ADSA BS/EN Authorised Technician (desirable – training available if required), • Proficient in MS Office, • Strong leadership and stakeholder management skills, • Excellent organisational and communication abilities, • High attention to detail and quality standards, • Proactive problem-solver with a commercial mindset, • Comfortable working both office-based and on-site

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an Operations Process & Change Manager to design, implement and continuously improve core operational processes across our salon network. This role sits within our Central Operations team and is responsible for ensuring operational changes are structured, clearly communicated and successfully embedded across our UK and US company-owned and partnership salons. You’ll play a key role in driving consistency, commercial performance and building a scalable operational framework to support international growth. KEY RESPONSIBILITIES • Design, document and implement scalable operational processes aligned to commercial performance and best practice, • Ensure processes drive improvements in utilisation, productivity, revenue and cost control across the salon network, • Establish clear operational standards and governance across UK and US company-owned and partnership salons, • Continuously review and optimise processes to improve efficiency, quality and customer experience, • Lead a structured change management approach, prioritising initiatives to ensure smooth adoption with minimal operational disruption, • Assess the operational and financial impact of proposed changes and track adoption and performance outcomes, • Lead the rollout and optimisation of operational systems (e.g. POS/booking, workforce management, CRM, LMS and reporting tools), • Partner cross-functionally to ensure operational changes are aligned, coordinated and effectively implemented, • Own operational communications to salons, ensuring messaging is clear, timely and commercially focused, • Support the development of training materials and toolkits to enable successful adoption of new processes and systems, • Contribute to the development of a scalable global operational framework to support future market expansion ABOUT YOU • Experience in Management Consulting, Operational Change or a similar transformation-focused role, • Proven experience delivering operational improvements or change initiatives with measurable commercial impact, • Strong understanding of operational performance drivers within multi-site businesses, • Experience implementing operational systems (POS, workforce planning, CRM, LMS or reporting platforms), • Highly organised and process-driven, with excellent communication and stakeholder management skills, • Strong commercial judgement, with the ability to prioritise effectively and challenge where appropriate, • Experience designing structured change programmes, including communications, training and adoption tracking, • Comfortable working cross-functionally and influencing stakeholders across multiple levels and geographies, • Experience in hospitality, retail, beauty or other consumer-facing service environments is desirable, • Proactive, solutions-focused and comfortable managing multiple initiatives in a fast-paced environment, • Motivated by the opportunity to build operational capability that supports international growth LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

SALES AND PRIVATE EVENTS MANAGER Big Penny Social London E17 Hours: 45 per week, Monday to Sunday Salary: up to £40K, depending on experience, plus bonus / commission Any hours worked outside regular hours will be given back in Time in Lieu ABOUT BIG PENNY Big Penny is a vibrant community-driven hospitality company based in Walthamstow. Our flagship venue, Big Penny Social, is a dynamic mix of a pub, arts centre, and town square – a space designed to bring friends, families, and the wider community together. Whether you're here for a pint, a pizza, or to enjoy one of our exciting events, there's always something happening at Big Penny Social. From markets to comedy, live music, parties, and more, we pride ourselves on creating memorable experiences for all. THE ROLE We are seeking an exceptional Sales & Private Events Manager to join our team and drive the private hire side of the business. Your role will involve identifying new business opportunities, building relationships with clients, and helping position Big Penny Social as the go-to venue for events in London and the surrounding area. If you’re an enthusiastic, creative, and results-driven professional with a passion for hospitality and events, we want to hear from you. MORE ABOUT YOU You’ll have at least 3+ years in sales and events management for private hire venues, or a similar role in hospitality or venue management. We’d love you to have worked in a similar unique venue or location, so that you’ll understand what drives customers to come to us. You’ll have demonstrable understanding of the local venue market, key venue finding agents, and the broader hospitality and events landscape in London. YOUR RESPONSIBILITIES Sales & Revenue Generation • Inbound lead qualification and conversion, • Develop and present customized proposals that effectively showcase Big Penny Social's services and align with guest’s requirements, • Proactively identify and pursue new business opportunities through, • Serve as the dedicated point of contact throughout the entire guest journey:, • Initial inquiry handling, • Proposal development, • Contract negotiation, • Event planning and Post-event follow-up, • Orchestrate seamless event execution through effective collaboration with:, • Operations team, • Creative team, • Culinary team, • Cross-Team Collaboration: Partner closely with the Head of Sales to develop strategic sales initiatives and implement sales processes., • CRM Documentation: Maintain accurate and up-to-date records in the CRM, including client details, proposals, communications, and event information., • Maintain detailed documentation in the CRM system, including:, • Client files, • Proposals, • Communications, • Event details, • Sales Metrics: Track and report on sales activities, pipeline development, revenue performance, and client feedback., • Competitive Intelligence: Stay informed on market trends and competitor activities., • Strategic Input: Participate in regular sales meetings and contribute to goal-setting and strategy development for the sales team. WHAT FUTURE SUCCESS LOOKS LIKE • Evolving Big Penny into a leading destination for private hires of all sizes., • Transformation of group sales into a strategic pillar of the business., • Driving results to exceed forecast revenue and EBITDA targets., • Overall, a significant increase in guests and revenue across all our spaces., • Build and strengthen Big Penny’s reputation within the events and hospitality sector., • A clear marketing strategy, properly resourced and planned, executed to plan and delivered on time each year. BACKGROUND & EXPERIENCE • At least 3+ years in sales and events management or a similar role in hospitality or venue management., • Experience of problem solving and working in a unique venue or location., • Venue Knowledge: Demonstrable understanding of the local venue market, key venue finding agents, and the broader hospitality and events landscape in London., • Multifaceted Passion: A passion for food, beverage, and creating exceptional event experiences. Ability to work with clients on all levels and with all areas of the business., • Great cross-functional working skills with the ability to think on your feet with analytical thinking., • Results driven – a positive, proactive and proven achiever., • Excellent communication and listening skills –friendly, humble, creative and confident. THE PACKAGE A competitive package is on offer for the right candidate with an annual salary of up to £40,000, pension contributions, sales commission as well as a discretionary annual bonus, 20 days holiday (plus the usual bank holidays), flexible working, enhanced parental leave and a wide variety of diverse community events you can get involved with every day. WORKING HOURS You’ll work 45 hours, over 5 days, Monday to Sunday. Hybrid working will come into play post passing probationary period. Any hours worked outside regular hours will be given back in Time in Lieu. BIG PENNY VALUES Big Penny exists to enrich society by providing places for people to come together and community spirit to come alive. We’re a place people feel they belong; we believe in the importance of human connection. Our shared values guide our actions: Connection – Make People Feel Like They Belong Discovery – Learn Something New Every Day Fun – Positivity Spreads Positivity; We Spread Ours. Community – Get Involved

We are seeking an experienced Project Manager (Contract) to lead and oversee a Shopify migration project. The ideal candidate will have proven experience managing Shopify replatforming initiatives and will be responsible for coordinating internal stakeholders and an external agency to ensure successful project delivery within agreed timelines. Key Responsibilities • Lead end-to-end project management of a Shopify migration., • Act as the primary liaison between internal teams (content, marketing, brand, eCommerce, creative, technical, customer services and legal teams) and the external development agency., • Coordinate with internal content specialist to manage content and imagery delivery, ensuring all assets are accurate, complete, and delivered on schedule., • Collate feedback from internal stakeholders and consolidate structured feedback for the external agency., • Oversee testing phases (UAT, functionality testing, content QA) and provide clear, actionable feedback., • Develop and maintain detailed project timelines and ensure milestones are met., • Proactively identify, track, and communicate project risks, dependencies, and issues to key stakeholders., • Facilitate regular project status meetings and provide progress updates., • Ensure alignment between business requirements and technical execution., • Ensure relevant stakeholders have training required ahead of launch, • Support go-live planning and post-launch stabilization activities. Required Experience & Skills • Proven experience managing Shopify migration or replatforming projects (essential)., • Strong understanding of Shopify platform capabilities and eCommerce best practices., • Experience working with external agencies and cross-functional internal teams., • Excellent stakeholder management and communication skills., • Strong organizational skills with the ability to manage multiple workstreams., • Experience managing timelines, budgets, and risk registers., • Familiarity with UAT processes and QA coordination., • Ability to translate technical concepts for non-technical stakeholders., • Hands on capability to be able to assist and support wider team in elements such as content migration Desirable Experience • Experience working with Magento / Adobe Commerce platforms., • Previous involvement in multi-platform eCommerce environments., • Contract role (duration to be defined), • Working with teams in multiple time zones, but primarily with those in UK., • Remote (as applicable), • Immediate start preferred (if applicable)

Job title: Client Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury fast-paced environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Fundraising Manager Location: Hybrid (2 days in the office in Stanmore, London & 3 days from home) Salary: £40,000-£45,000 per annum (DOE) Contract: Permanent, full-time (40 hours per week)DBS: Standard level required The Opportunity This UK-registered humanitarian charity is committed to breaking cycles of poverty through practical, sustainable and dignified support. Working from the London office, the Fundraising Manager will lead income generation across trusts and foundations, corporate partnerships, individual giving, community fundraising and events, helping to strengthen supporter relationships and grow the donor base. Key Responsibilities • Develop and deliver an annual fundraising plan to meet income targets and diversify revenue streams., • Identify and pursue new funding opportunities across trusts and foundations, corporates, major donors, individual giving, community fundraising and events., • Produce high-quality funding enquiries and applications, working with finance on budgets and a full cost recovery approach where appropriate., • Build and steward relationships with funders, corporate partners, major donors and individual supporters, ensuring timely acknowledgements and impact reporting., • Plan and deliver fundraising campaigns, appeals and events, using KPIs and insight to maximise engagement and income., • Maintain accurate records on the CRM (Salesforce), ensuring GDPR compliance and supporting reporting, reconciliation and Gift Aid processes. The Candidate • Minimum 3 years' experience in charity fundraising, with a proven track record of personally securing significant income (c. £200,000+ per annum)., • Demonstrable success securing grants from trusts and foundations, including applications for £10,000+ awards., • Experience developing corporate partnerships and cultivating major donors/HNWIs., • Excellent writing skills with the ability to produce clear, persuasive applications, proposals and supporter communications., • Strong organisation, attention to detail and the ability to manage competing deadlines; confident presenting to varied audiences., • Comfortable with data and systems, including CRM use (Salesforce preferred), and a working knowledge of GDPR, Gift Aid and fundraising best practice. How to Apply For further information and to apply, please apply using the link or contact syed at civitas recruitment for a initial discussion.

Head of CRM - B2B/ B2C High Growth Consumer Brand Salary: Up to £75,000 plus a generous package and benefits. London - Hybrid Fella & Jones is exclusively partnered with a high-growth premium brand founded by a well known celebrity and seeing double digit growth. The brand is scaling rapidly and investing in data-led marketing to drive long-term customer value. They are at an exciting stage of growth with strong momentum across product innovation, customer acquisition, and brand awareness. As part of this journey, they are strengthening thier CRM capability as a core growth engine. This role sits at the centre of the customer strategy, subscription model, with ownership of lifecycle, retention, and loyalty initiatives. Head OF CRM As Head of CRM, you will own the end-to-end customer lifecycle across multiple audiences and sales channels including B2B and B2C. Your focus will be on increasing customer lifetime value (LTV) by driving acquisition efficiency, repeat purchase, subscription or membership engagement, and long-term retention. Connecting data across platforms to unlock deeper customer insight, powering smarter segmentation, more relevant messaging, and clearer performance reporting. The role works closely with wider teams and has real input into commercial and product decisions. The Role as Head Of CRM • Set the direction for customer communications across every stage of the lifecycle, • Deliver programmes focused on maximising long-term customer value and retention, • Bring together data from multiple sources to create meaningful customer insight and segmentation, • Oversee both continuous CRM activity and campaign-led communications, • Build and evolving retention, loyalty, and lifecycle initiatives at scale, • Roll out automated and personalised journeys across key customer touchpoints, • Establish robust CRM standards, processes, and ways of working, • Creat clear performance metrics to track impact, effectiveness, and return on investment, • Work closely with teams across the business to ensure a joined-up customer experience, • Leading testing and optimisation plans to drive continuous improvement What We are looking for: • Proven experience operating at Senior CRM Manager level or above, including Head of CRM or Lifecycle Marketing Lead roles, gained within food & beverage, FMCG, or high-growth brands., • Strong background in subscription or membership-based models and ideally both B2B and B2C channels., • Deep understanding of retention, churn drivers, and LTV optimisation, • Experience working with multiple customer data sources and platforms, • Highly data-driven, with strong strategic and executional capability, • Confident communicator, able to work with 3rd party and key stakeholders