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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    2 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Coffee Trainer / Production Assistant
    Coffee Trainer / Production Assistant
    2 days ago
    £13–£15 hourly
    Full-time
    London

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary At Urban Baristas, coffee quality and consistency are at the heart of everything we do. We’re looking for a hands-on, passionate Coffee Trainer / Production Assistant to support both our roastery operations and our growing network of equity sites and franchise partners. This is a dual-role position combining coffee training, quality control, and roastery production work. You’ll play a key role in ensuring every Urban Baristas location serves coffee to the same high standard from training baristas in-store to supporting production in our roastery. You’ll be a trusted coffee educator and ambassador for Urban Baristas, building strong relationships and helping our equity sites and franchise partners get the best out of their coffee. Key Responsibilities Coffee Training & Support (Equity & Franchise Sites) Deliver hands-on barista training across Urban Baristas equity and franchise locations Train and coach teams on espresso preparation, milk texturing, workflow, and service standards Ensure consistency in coffee quality, recipes, and brand standards across all sites Act as a coffee expert and trusted support for store teams and managers Provide guidance on equipment use, calibration, and maintenance Identify training gaps and provide practical coaching and follow-up support Develop training materials to align with company standards and brand guidelines. Work closely with operations and franchise teams to improve performance and consistency Roastery & Production Support Assist with daily roastery operations, including weighing, packing, and labelling coffee Support order preparation for wholesale and retail customers Maintain a clean, organised, and efficient production area Assist with stock control and basic inventory management Support quality control processes, including cupping preparation Learn and assist with roasting under supervision (full training provided) Help ensure all coffee leaving the roastery meets Urban Baristas quality standards About You You are passionate about coffee and care deeply about consistency, quality, and great customer experience You enjoy working with people, coaching others, and being hands-on in a fast-moving environment You are comfortable switching between training environments and production work, and you take pride in doing both with accuracy and attention to detail You’re proactive, organised, and comfortable managing your own time in a field-based role, working independently while staying closely connected to HQ and the roastery team You enjoy building strong relationships and acting as a trusted coffee trainer, representing Urban Baristas with professionalism, warmth, and expertise in everything you do This role requires flexibility, including weekend availability Skills & Qualifications Experience as a barista, head barista, or similar specialty coffee role Strong knowledge of espresso, milk texturing, and café workflow Confidence training or coaching individuals and small teams A practical, hands-on approach and willingness to work in production/roastery tasks Technical knowledge of espresso machines and brewing equipment Strong attention to detail and consistency Good communication and people skills Ability to manage your time and work independently when supporting multiple sites A positive, proactive attitude and willingness to learn new skills (including roasting) What We Offer Full training in roasting and production processes Opportunity to grow into a key coffee quality and training role A mix of field-based training and roastery work A supportive, growing coffee business environment Direct impact on coffee quality across all Urban Baristas locations

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  • Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay
    Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay
    2 days ago
    £1200–£1600 monthly
    Full-time
    London

    Brand Ambassador – No Experience Needed | Full-Time | Weekly Pay Location: Moorgate, London (In-person) Company: Flamin Promotions Salary: £450-£600/week Job Type: Full-time, Permanent Schedule: Monday to Saturday Join Flamin Promotions and launch your career in sales! We’re looking for enthusiastic individuals to join our team as Brand Ambassadors. If you’re confident, people-focused, and ready to take control of your growth, this could be the perfect role for you. What you'll do: • Represent top brands and charitable campaigns in person, • Build customer relationships and promote brand awareness, • Collect customer feedback and support event planning, • Work with a supportive team in a fast-paced, energetic environment What we offer: • Weekly pay: £450-£600, • Full training provided—no experience needed, • Career development opportunities through our business development programme, • Performance-based bonuses, • Travel and networking opportunities What we’re looking for: • Strong communication and interpersonal skills, • Ready to break comfort zones, • Positive attitude and high energy, • Hunger and drive to learn, • Great time management, • Availability to work at least 4 days per week in our Moorgate office, • Smart business dress code This is a great opportunity to grow your career while making a difference. Whether you're starting fresh or looking for your next challenge, we want to hear from you! Apply now and take the first step toward a rewarding future with Flamin Promotions.

    Immediate start!
    No experience
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  • Festival Crew - UK Wide!
    Festival Crew - UK Wide!
    3 days ago
    £12.71–£15 hourly
    Full-time
    London

    DOME creates exciting, high-energy places where people come together, spanning nationwide festivals, meanwhile spaces on the Southbank, pop-ups, catering, and events across London, alongside our two Truffle Burger restaurants in central London. We design, deliver, and operate vibrant, food-led destinations, working with our own in-house brands and a curated network of national and international partners. Our brands are quick-service and crowd-led, known for decadent, delicious and creative menus. By bringing together independent concepts under one roof, we create memorable, high-impact experiences that activate spaces and attract diverse audiences. Our teams span six street food brands within an immersive, traveling food hall across two floors. Each quick-service food brand operates from its own converted kitchen unit and is run by a close-knit team of around 10 people. You'll be part of a smaller team focused on one brand, while also working alongside a larger, collaborative food hall team. We're looking for • Team Member - Front of house and Back of House, • Supervisors -- able to run shifts, manage 6--11 staff, support managers with admin., • Ideally experienced festival + quick-service pros only, • Available full-time for the full season (May--September 2026)., • Full legal right to work in the UK for full-time work., • Big, fast, high adrenaline fuelled shifts - typically double shifts., • Camping, travelling, and working alongside your team all summer., • Major UK festivals from London to the South Coast and Manchester to Glasgow., • A summer of music, connections, great food and serious graft. What we provide • Camping equipment and accommodation (camper vans welcome), • Competitive pay for seasoned festival workers, • Sales-based bonuses If you thrive in fast service, love festivals, and can commit to the whole season --- we want to hear from you, wherever you are in the UK!

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  • Self‑Employed Sales & Marketing Agents – National Charity Project
    Self‑Employed Sales & Marketing Agents – National Charity Project
    4 days ago
    £25000–£75000 yearly
    Part-time
    London

    We are The Wisdom Trust, a UK charity (number 1112323), which aims to protect the environment, reduce poverty, improve health and support human rights. We are 20 years old and have lots of campaigns and projects in place already to help us achieve our goals. But we've identified an environmental concern that affects one of the biggest industry sectors here in the UK and all over the world, that results in a catastrophic unnecessary wastage of water and energy. The good news, however, is that there is a simple solution, And now, we're on a campaign to reduce all this wastage and reduce its impact on our fragile environment. With this in mind, we’re recruiting self‑employed Sales & Marketing Agents to help roll out a major charity‑supported initiative for businesses in the UK primarily but also elsewhere too. Your role is simple: introduce businesses in our target sector to what they will clearly view as a ‘must‑have’, 'win-win' product and service that cuts wastage, saves effort and reduces costs — with no outlay required on their part. And that's it! You create good qualified leads and we and our team do all the rest. You do need to carry kit or samples and there is no demonstration required. All you require is the ability to learn the basics of the product, roughly how it works and how the business will benefit. Then use your charm and communication skills to a) talk to the right person and b) convince them that this is worth looking at further. You’ll work for yourself, choose your own areas, and build a portfolio of clients nationwide. Once you create interest, we and our partners will handle the full sales presentation, installation and ongoing service. You earn a monthly fee for every new client, paid month after month, creating a growing recurring income stream. These are 100% self-employed, commission based roles, but expected earnings are £25,000–£75,000+ per year, depending on activity and client volume. And in addition, you'll be helping raise funds for the charity to allow us to further develop our other campaigns to make the world a better place. Ideal for confident communicators, field‑based reps, networkers, or anyone wanting flexible, self‑managed income with long‑term rewards. Responsibilities • Develop comprehensive marketing strategies aligned with organisational goals to increase visibility and engagement., • Generate a regular supply of good-quality, qualified sales leads., • Manage relationships with clients, partners, and stakeholders to foster long-term collaborations., • Lead public relations activities to promote the organisation’s mission through media engagement, events, and community outreach programmes., • Provide exceptional customer service by addressing enquiries promptly and maintaining positive interactions with supporters., • Analyse market trends and competitor activities to identify new opportunities for growth and engagement., • Collaborate with internal teams to create compelling content for digital platforms, print materials, and events.Qualifications, • Proven experience in sales, marketing, or related roles within a non-profit or charitable organisation is preferred., • Strong knowledge of marketing principles, relationship management techniques, and public relations strategies., • Demonstrated ability in fundraising activities and donor management., • Excellent communication skills—both written and verbal—with the ability to engage diverse audiences effectively., • Organised with strong project management capabilities to handle multiple campaigns simultaneously., • A proactive approach with the ability to work independently as well as part of a team. This position offers an engaging environment where your expertise can make a meaningful impact while fostering personal growth within a supportive organisation dedicated to its mission.

    Immediate start!
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  • Commission Only Sales Affiliate
    Commission Only Sales Affiliate
    5 days ago
    Part-time
    London

    Company: The Future Skills College, HelixOneGlobal Location: Remote Contract Type: Self employed / freelance / commission only Commission: 15% to 25% of net sales, depending on sales volume, channel and agreed partnership terms Application Deadline: 15 May 2026 The Future Skills College, HelixOneGlobal is looking for professional, ethical and motivated commission only sales agents, affiliate partners and educational representatives to help promote and sell our online courses, products and services. Our courses, products and services are designed for individuals, students, professionals, schools, colleges, universities, training providers, employers and organisations looking to build practical skills for a rapidly changing world. Areas of focus include artificial intelligence, employability, digital skills, career development, leadership, communication and future ready learning. This is a flexible remote opportunity for individuals or organisations with existing networks in education, training, recruitment, careers, professional development, schools, colleges, universities, business communities or international student markets. About the Role As a Sales Agent, Affiliate Partner or Educational Representative, you will promote The Future Skills College and HelixOneGlobal products and services to suitable learners, customers, organisations and education partners. You will be paid commission on successful net sales generated through your introductions, referrals, affiliate activity or direct sales activity. This is a commission only opportunity, ideal for someone who already has relevant contacts, audiences or routes to market and wants to earn income by promoting high quality education, skills and professional development products and services. Full training will be provided on The Future Skills College and HelixOneGlobal products and services, approved promotional materials, referral processes, sales approach and brand expectations. For the best performers, there may also be the possibility of progressing into paid full time roles in the future, depending on performance, business growth and organisational need. Key Responsibilities Promote The Future Skills College and HelixOneGlobal products and services to relevant audiences, clients, learners, customers and organisations. Generate leads, introductions, referrals or direct sales. Share approved course, product and service information, links, promotional materials and campaign messages. Identify potential education, training, school, college, university, employer, community, business or international partners. Support interested learners, customers or organisations by directing them to the appropriate course, product, service or enquiry route. Represent The Future Skills College and HelixOneGlobal professionally, ethically and responsibly. Provide feedback on market interest, learner needs, customer needs and potential partnership opportunities. Track leads, referrals and sales activity accurately where required. The Kind of Person We Are Looking For We are looking for people who are confident, professional and commercially minded, but also values led. The right person will understand that education, product and service sales must be based on trust, accuracy and customer benefit, not pressure selling. You should be comfortable speaking with prospective learners, parents, professionals, employers, schools, colleges, universities, community groups, business contacts or partner organisations. You may already have a relevant network, audience, client base or community, but you must be able to represent The Future Skills College and HelixOneGlobal in a way that is professional, respectful and aligned with our standards. The ideal representative will be reliable, self motivated, ethical, organised and confident in communication. They will be able to work independently, follow agreed processes and promote online courses, future skills programmes, products and services accurately and responsibly. We are especially interested in hearing from people with experience or strong networks in education sales, online learning, training and professional development, student recruitment, careers advice, employability, schools, colleges, universities, recruitment, HR services, community learning, business networks, affiliate marketing, content based promotion, international education agency work, corporate training or workforce development. What We Are Looking For Strong communication and relationship building skills. A professional and ethical approach to sales. An existing audience, client base or relevant network would be an advantage. Interest in education, skills development, lifelong learning, employability, digital skills and AI. Ability to work independently and generate your own leads. Confidence promoting online courses, products and services. Ability to follow brand guidelines, sales processes and legal requirements. Experience selling to individuals, schools, colleges, universities, employers, education providers or professional learners would be helpful, but is not essential. Commission Structure Commission is paid on confirmed net sales generated through your agreed referral, affiliate or sales activity. Commission rates range from 15% to 25% of net sales, depending on the type of sale, sales volume, route to market and agreed partner terms. For the purposes of this opportunity, net sales means the amount actually received by The Future Skills College or HelixOneGlobal after any applicable discounts, refunds, chargebacks, payment processing fees, platform fees, taxes, VAT, duties or other third party costs have been deducted. Higher commission rates may be available for agents or partners who generate consistent sales, bring institutional clients or support larger group enrolments. What We Offer A flexible remote opportunity. Full training on The Future Skills College and HelixOneGlobal products and services. Commission on successful net sales. A growing portfolio of future skills, online learning, professional development, products and services. Approved promotional materials and course, product and service information. Opportunity to work with an education and skills brand focused on practical, relevant and future ready learning. Potential for longer term partnership as the course and service portfolio grows. For high performing agents and partners, there may also be the possibility of progressing into paid full time roles in the future, depending on performance, business growth and organisational need. Conduct and Representation All agents, affiliates and educational representatives must abide strictly by HelixOneGlobal terms and conditions, The Future Skills College brand guidelines, ethical sales standards and any applicable legal or regulatory requirements. Representatives must promote our courses, products and services honestly, accurately and responsibly. They must not make misleading claims, guarantee outcomes, misrepresent course, product or service content, offer unauthorised discounts, use unapproved marketing materials or present themselves as employees of The Future Skills College or HelixOneGlobal unless formally appointed to such a role in writing. Important Information This is a self employed, freelance or affiliate opportunity. It is commission only and does not include a basic salary. This is a remote opportunity to be carried out from the applicant’s own home country or usual place of business. It does not involve working on location in the UK and does not provide eligibility for a UK work visa, sponsorship visa or relocation support. Applicants must currently be able to operate on a self employed or freelance basis and must be able to issue valid invoices for approved commission payments. Agents and affiliates are responsible for managing their own tax, national insurance, social security, legal, accounting, registration and reporting obligations in their own country or jurisdiction. Applicants must have a valid bank account or approved payment method capable of receiving commission payments. You will be responsible for your own sales activity, tax arrangements, insurance, business expenses and any required registrations unless otherwise agreed in writing. Any future paid role would not be guaranteed and would depend on performance, fit, business growth and organisational requirements. How to Apply Please apply by sending: A full CV. A covering letter explaining your background, relevant networks, sales experience and why you are interested in representing The Future Skills College and HelixOneGlobal. A professional photo. The application deadline is 15 May 2026. Applications will be reviewed on a first come, first served basis, so early applications are encouraged.

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  • Bartender - Freelance
    Bartender - Freelance
    5 days ago
    £15–£18 hourly
    Part-time
    London

    Job Title: Freelance Bartender Location: Various (on-site at events, venues, or private functions) Employment Type: Freelance / Contract Job Overview We are seeking a skilled and personable Freelance Bartender to provide high-quality beverage service at a variety of events, including weddings, corporate functions, private parties, and special occasions. The ideal candidate will have strong mixology knowledge, excellent customer service skills, and the ability to work efficiently in fast-paced environments. Key Responsibilities • Prepare and serve alcoholic and non-alcoholic beverages to guests, • Set up and break down bar stations, ensuring cleanliness and organisation, • Interact with guests in a friendly, professional manner, • Maintain knowledge of classic cocktails and create custom drinks when required, • Monitor guest alcohol consumption and promote responsible drinking, • Handle cash and card payments accurately (if required), • Ensure compliance with licensing laws and health & safety regulations, • Manage stock levels and report shortages or restocking needs, • Adapt to different event styles, themes, and client requirements Required Skills & Qualifications • Proven experience as a bartender or mixologist, • Strong knowledge of spirits, cocktails, beer, and wine, • Excellent communication and interpersonal skills, • Ability to work independently and as part of a team, • Professional appearance and positive attitude, • Flexibility to work evenings, weekends, and holidays, • Relevant certifications (e.g., personal licence, food hygiene) preferred Desirable Attributes • Creativity in drink preparation and presentation, • Experience working at events or in hospitality settings, • Strong organisational and multitasking abilities, • Ability to remain calm under pressure What We Offer • Flexible working schedule, • Opportunity to work at diverse and exciting events, • Competitive freelance rates, • Chance to build a strong professional network How to Apply Please submit your CV along with a brief summary of your experience and any relevant certifications. Include details of past events or venues where you have worked.

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  • Nightclub Promoter at LYMC‘s PR Team
    Nightclub Promoter at LYMC‘s PR Team
    8 days ago
    Full-time
    London

    LYMC’s Promoter Team – London Reign How to Apply A short intro about yourself, your age and 5 professional pictures. About the Role LYMC‘s Promoters Team is expanding and we’re looking for motivated, social, and well-connected sub-promoters to help grow guestlists and table bookings at London Reign, one of London’s leading nightlife venues. This role is perfect for outgoing individuals who enjoy nightlife, networking, and building their own client base. A side note, you‘re not working directly for the club but as a subpromoter for LYMC’s PR Team. Responsibilities Promote weekly events at London Reign (Tuesday‘s, Thursday‘s, Friday‘s & Saturday‘s) Bring guests for guestlist and clients for tables Build and maintain your own network of clients Represent LY’s Promoters Team and London Reign professionally Communicate guest numbers clearly before each event Host your guests and ensure they have a smooth experience Spot potential table clients and guests for guestlist Requirements Strong social and communication skills Active on Instagram and WhatsApp Reliable, organised, and consistent Confident approaching people online and in person Passion for nightlife and hospitality 18+ (London nightlife standard) Previous promoting experience is a bonus, but not required What We Offer Commission on table bookings Pay per Payer and Comp on Guestlist Bookings Opportunity to grow within a recognised promoter team Access to London’s nightlife network Hands-on guidance and support Potential to progress within the team Ideal Candidate Well-connected socially or eager to build connections Comfortable talking to new people Interested in fashion, nightlife, music, or events Wants to turn social skills into income Job Type: Freelance Work Location: In person

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    No experience
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  • Delivery Driver
    Delivery Driver
    8 days ago
    £14.5–£15 hourly
    Full-time
    Nine Elms, London

    Produce Network, a London-based fresh produce wholesaler, is seeking a reliable Night Driver to join our warehouse team. We supply premium produce to restaurants across London, and this hybrid role is crucial to our operation. This is a vital, hands-on position that combines warehouse work with delivery responsibilities. You'll spend the first half of your shift in the warehouse, meticulously loading orders, and the second half on the road, ensuring fresh produce reaches restaurant kitchens before they open. You are the final link in our supply chain, and your professionalism at a kitchen's back door at 5 AM directly influences their perception of our company. Key Responsibilities: • Warehouse Duties (11 PM – ~2:30 AM – 6 AM):, • Delivery Duties (Driving the route across London):, • Post-Route (After delivery, ~6 – 7 AM):, • Ongoing: What You'll Bring: • Essential:, • Strongly Preferred:, • Nice to Have: The Schedule (Please read carefully): This role involves sleeping during the day and working while London sleeps. The initial 3–4 hours of your shift will be dedicated to warehouse tasks, not driving. If you have prior experience with overnight shifts (delivery, warehouse, security, hospitality), you'll understand the rhythm. If not, please consider carefully if this schedule aligns with your lifestyle; we prefer you make this decision now rather than after three weeks on the job. What We Offer: • Competitive pay of £15 per hour (for an average of ~45 hours/week)., • A performance bonus of £500 at 90 days, contingent on clean attendance and no delivery-related customer complaints., • A company van provided for work use, with fuel expenses covered., • A stable, permanent role – we are not an agency, do not offer zero-hours contracts, or gig work., • The opportunity to be part of a small, close-knit team where everyone knows each other., • Clear pathways for growth into senior positions within the company.

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  • Operations Manager
    Operations Manager
    8 days ago
    £30000–£45000 yearly
    Full-time
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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