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A well-established, mid-size Managed Service Provider based in Basingstoke is looking for a Senior Support Engineer to step into a technical lead role. Supporting a diverse client base across Hampshire, you’ll join a highly capable technical department delivering advanced 3rd line support and leading project delivery. This is the ideal role for an engineer who enjoys deep technical problem-solving, thrives in a multi-client environment, and wants to take ownership of solutions, standards, and technical direction. The Role You’ll act as a senior escalation point for complex issues while also delivering hands-on project work across Microsoft 365, Azure, networking, and on-prem infrastructure. You’ll work closely with the Head of Technical Services to shape best practice, mentor engineers, and ensure clients receive a consistently high-quality service. Key Responsibilities • Provide expert-level 3rd line support across Microsoft 365, Azure AD, Windows Server, and networking, • Lead technical delivery for migrations, deployments, and infrastructure upgrades, • Act as an escalation point for the service desk and support engineers, • Troubleshoot complex multi-site, multi-platform issues, • Work directly with clients to scope, plan, and deliver technical projects, • Contribute to technical strategy, documentation, and process improvement, • Support the development of junior and mid-level engineers What You’ll Bring • Strong experience in an MSP or multi-client support environment, • Deep knowledge of Microsoft 365, Azure AD, Windows Server, and Active Directory, • Confident handling complex networking, security, and infrastructure challenges, • Experience delivering technical projects end-to-end, • Ability to lead by example, communicate clearly, and build trust with clients, • A proactive, solutions-driven mindset with a passion for technology Why Join This MSP? • A genuinely technical environment with engineers who love solving problems, • A mid-size structure: big enough for interesting work, small enough for real influence, • Clear progression into architecture, project leadership, or technical management, • Exposure to a wide range of technologies and client environments, • Supportive culture, training opportunities, and competitive salary package If you’re a senior-level engineer ready to step up as a technical lead and take ownership of challenging, varied work, this role offers the autonomy and progression you’re looking for.

About the Role We are seeking an experienced Network Engineer with strong Juniper expertise to join a major Cyber Security transformation programme for a large government customer. This role centres on the build, hardening and deployment of Juniper network devices, alongside acting as a key contributor to the rollout of Gigamon visibility solutions within a secure production environment. Rate : £500 - £600 p/day (inside IR35) Security Clearance - essential Location : Bracknell Key Responsibilities • Build, configure and harden Juniper switches in accordance with approved build guides and security standards., • Perform remote configuration of network hardware under the direction of a team lead., • Install and cable hardware on customer sites, including rack and stack activities., • Support hardware during customer test phases and provide timely troubleshooting., • Work collaboratively with project teams to ensure successful implementation of new network visibility infrastructure., • Provide clear and regular progress updates to the Project Manager and Team Lead., • Engage with Fujitsu service teams to hand over newly deployed hardware into operational support., • Operate within a secure government environment, requiring on-site presence 4–5 days per week., • Extensive experience as a Network Engineer deploying hardware into customer environments., • Proven background with Juniper networking technologies, including hands-on device build, configuration and hardening., • Strong understanding of network integration within secure or sensitive government environments., • Ability to work effectively within a team and build strong working relationships across technical groups., • Clear written and verbal communication skills., • Exceptional attention to detail and methodical implementation of build standards., • A proactive, self-starting attitude with the ability to work with minimal supervision., • Experience supporting remote configuration and testing during customer acceptance phases., • Must be comfortable working fully on-site in a secure production environment., • Experience deploying or supporting Gigamon visibility platforms (e.g., GigaVUE appliances, GigaVUE-FM).

2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 – £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role • Providing high-quality technical support remotely and onsite, • Acting as an escalation point for complex support issues, • Delivering infrastructure and cloud projects from design through to implementation, • Configure, support, and maintain networks and firewalls, • Working closely with customers to understand technical challenges and provide effective solutions, • Carrying out site visits, system upgrades, and planned maintenance, • Proven experience in a 2nd / 3rd Line role within an MSP, • Strong background supporting Windows Server and Microsoft 365 environments, • Experience with virtualisation technologies (VMware and/or Hyper-V), • Solid understanding of networking and security, including firewalls and VPNs, • Familiarity with backup and business continuity solutions, • Confident communicator with excellent customer-facing skills, • Ability to manage multiple priorities and work effectively under pressure, • Full UK driving licence

IT Service Desk Technician – Do support properly, not just quickly. £28,000 – £32,000 Basingstoke (Hybrid – 3 days onsite) You didn’t get into IT to be measured by how fast you close tickets. You want to fix problems properly, understand the tech you’re working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward. That’s exactly what this role offers. The role This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. You’ll be supporting users day to day, but with the time, tools, and backing to do the job well. Three days a week onsite in Basingstoke means you’ll build real relationships with users and teammates. Two days from home gives you breathing space and balance. No micromanagement. No ticket-churn culture. No being left to sink or swim. What you’ll be working with You’ll support users across a modern M365 stack, including: • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), • Windows 10 & 11, • Intune and Autopilot for device provisioning and management, • Remote support and ticketing tools that actually help you do the job You’ll handle a mix of 1st line and early 2nd line support, with clear escalation routes when things get complex. You’ll also get exposure to project work and rollouts when changes are happening. What you’ll be doing • Being the first point of contact for IT support queries via phone, email, and tickets, • Troubleshooting Windows and M365 issues with confidence, • Provisioning and supporting devices using Intune and Autopilot, • Escalating issues when needed — without blame or politics, • Keeping documentation accurate and up to date, • Communicating clearly with users who just want IT to work What will help you succeed • At least a year’s experience in a service desk or IT support role, • Confidence supporting Windows 10/11 and Microsoft 365, • Experience using ticketing systems and remote support tools, • The ability to explain technical issues in plain English, • A genuine interest in learning and improving your technical skillset Nice to have (but not essential): • Exposure to Intune or Autopilot, • Basic networking knowledge, • Microsoft or CompTIA certifications Why this role stands out This is a role where you’re seen and supported, not lost in a queue. You’ll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets. If you’re ready to move on from being “just another ticket”, this is a solid next step. Interested? Send your CV to bob . bath @ mexasolutions. com and let’s have a confidential chat.

3rd Line Network Engineer Basingstoke - on site Salary to £55,000 plus package to around £62,000 Must hold or be eligible for DV Sanderson are working with a major supplier to the UK Government in their search for a 3rd Line Network Engineer to be based in Basingstoke. You will be coming into an established networking team who support both Cisco and Juniper kit and who are starting to work on cloud based solutions more and more. This role involves working with high secure government end clients, and so you will be required to achieve security clearance ahead of starting, which may delay a start date. This also means that this role is an office based position. Requirements are as follows: • Cisco and Juniper experience (you don't need to be an expert in both), • Ideally CCNA or equivalent, • Eligibility for DV security clearance, • Ability to access a Bracknell office 5 days per week Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 – £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role • Providing high-quality technical support remotely and onsite, • Acting as an escalation point for complex support issues, • Delivering infrastructure and cloud projects from design through to implementation, • Configure, support, and maintain networks and firewalls, • Working closely with customers to understand technical challenges and provide effective solutions, • Carrying out site visits, system upgrades, and planned maintenance, • Proven experience in a 2nd / 3rd Line role within an MSP, • Strong background supporting Windows Server and Microsoft 365 environments, • Experience with virtualisation technologies (VMware and/or Hyper-V), • Solid understanding of networking and security, including firewalls and VPNs, • Familiarity with backup and business continuity solutions, • Confident communicator with excellent customer-facing skills, • Ability to manage multiple priorities and work effectively under pressure, • Full UK driving licence

At Grandir UK, we are seeking a Service Desk Technician to join our growing internal IT team. This role is ideal for someone passionate about delivering excellent technical support and eager to grow within a supportive and dynamic environment. Reporting to the Service Desk Team Leader, you will be responsible for providing first and second-line support to our nursery sites and central teams, ensuring swift resolution of incidents and service requests while maintaining high levels of customer satisfaction. Core Working Hours: Monday to Friday - 8:30am – 5:30pm Role Type: Hybrid, with the opportunity to work from home up to 2 days per week. The purpose of the role To provide responsive and effective technical support across the organisation, ensuring end users receive timely assistance and a positive IT experience. What you will be doing • Responding to and resolving incidents and service requests via phone, email, and our ticketing system., • Escalating complex issues to the EUC Analyst or Infrastructure & Support Engineer as appropriate., • Provisioning and configuring devices for new starters and replacements., • Supporting end users with hardware, software, and connectivity issues., • Maintaining accurate records and documentation of support activities., • Assisting with onboarding of new technologies and systems., • Contributing to the development and upkeep of our internal documentation platform., • Monitoring ticket queues and ensuring SLAs and KPIs are met., • Providing feedback and suggestions for service improvements., • Supporting the wider IT team during project rollouts and site visits. What we are looking for You’ll be a proactive and customer-focused technician with a solid foundation in IT support. You’ll be comfortable handling a range of technical issues and communicating clearly with non-technical users. A willingness to learn and grow within the team is essential. Essential qualifications & skills • At least 1 year of experience in a technical support or service desk role., • Strong troubleshooting skills across Windows devices, Microsoft 365, and common business applications., • Excellent communication and customer service skills., • Ability to manage and prioritise a dynamic workload., • Experience using remote management tools and ticketing systems., • Attention to detail and a methodical approach to problem-solving., • Able to successfully pass an enhanced DBS check. Desirable qualifications & skills • Experience supporting multi-site organisations., • Familiarity with device provisioning tools (e.g. Intune, Autopilot)., • Exposure to networking fundamentals and basic infrastructure support., • Relevant certifications (e.g. CompTIA A+, Microsoft 365 Fundamentals)., • Degree or diploma in a relevant subject. Join us and enjoy a host of attractive benefits including: • Holiday 23 days plus bank holidays (3 days must be reserved for Christmas shut down)., • Generous discount on childcare., • ‘Wellbeing Day’ – an extra day off each year, just for you, outside of your holiday allowance., • Private Medical Insurance: Bupa or equivalent., • 24/7 remote GP appointments., • Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy., • Death in service policy., • Employee Assistance Programme (EAP)., • Recommend friends and family to work for us and be rewarded with a cash bonus., • Access to an employee benefits portal, which includes discounts at 100’s of online high street stores, turning points into cash., • 'May I say thank you' for the month of May to appreciate the hard work and dedication of staff teams., • Working for a business that has received 'Great Place To Work' certification, putting people at the core of what we do, reflecting our commitment to creating a positive and thriving environment for our employees. This accreditation aligns with our overarching mission to deliver high-quality childcare and education, fostering the growth of children into happy, smart, and healthy individuals. Placing children and families at the core of our efforts, we acknowledge that our dedicated teams play a pivotal role in delivering exceptional education and care. Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role. We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

Job Overview We are seeking an experienced and dynamic Software Engineering Manager to lead our development teams in delivering innovative software solutions. The successful candidate will oversee multiple projects, coordinate cross-functional teams, and ensure the delivery of high-quality application development. This role offers an excellent opportunity to influence technological strategies and foster a collaborative environment within a fast-paced organisation. The ideal candidate will possess strong leadership skills combined with extensive technical expertise in various programming languages and development frameworks. Responsibilities 1. Maintain, build and manage the Software Systems team whose function is to: a. Collaborate with stakeholders in the definition of Business needs and system requirement definition. Translate business needs and/or product requirements into well-defined technical requirements/sub-system requirements. b. Identify, select, develop, test, prototype, refine and productionise, Software and Firmware design solutions that full-fill technical and system requirements. c. Assess design solutions (including those of others) for suitability, issues, risks and improvement opportunities. d. Resolve, collaborate in the resolution of issues, risks, improvement opportunities and or effectively communicate these within the team, project stakeholders and leadership where necessary 1. To vision and architect; machine software control systems, user interfaces, customer experiences and interactions of Flavia equipment with connected systems and services., 2. Directly or through the team Plan and manage software workstreams to ensure in-scope, on-time, and on-cost development and delivery for all projects and manage the necessary communication amongst development partners, stakeholders, and project sponsors., 3. Lead the development and integration of Flavia machines with external software and service systems for Cloud based IoT services, payment and auditing systems., 4. Define and ensure the robust management of Software engineering related OPEX and CAPEX budgeting and expenditure within projects and the department., 5. Act as a team member of the Equipment Leadership Team in defining product development and delivery strategies to steer the equipment development function representing the Software engineering discipline, 6. Selection, recruitment, briefing, directing and management of external development partners where they are required to supplement the internal team capabilities., 7. Develop direct reports and team members to enable individuals to perform to the required standard. Provide job enrichment and continued professional and personal development of associates within the department and foster a high performance, collaborative team working environment, 8. Ensure optimal Software engineering resource availability across all phases of the product lifecycle, while sustaining the talent pipeline through effective succession management and definition of a career ladder through the Software working group., 9. Be the single point of accountability for engineering design integrity and robustness of Software systems for Flavia machines products and provide technical leadership to resolve quality and supply issues originating from specification of Software systems and components and if necessary, direct changes to the design and manufacturing specifications., 10. Translate Product Briefs and/or design requirement specifications into Software system specifications that support effective product engineering delivery., 11. Direct the creation and definition of Software and Firmware architectures, system/sub system requirements and component specifications for all platform and their associated products., 12. Define develop and continuously improve the Software Engineering design, processes, standards, systems, and infrastructure to ensure consistent delivery of value and knowledge capture including the Software development and PDM systems., 13. Drive compliance with and continuously improve the safe working policies, standards and systems followed in the Software systems, product testing and workshop areas within the development centre., 14. Represent the Flavia machines R&D as Software discipline leader in quality management reviews and product incidents. Skills, qualifications and technical experience required • · Honors degree in Software or Computer Science Engineering. An advance degree in engineering, or a certification in product quality systems is a plus., • · Embedded software engineering with strong control theory in electro-mechanical products., • · Strong networking and communications design and development experience including embedded local and wide area networks., • · Knowledge and experience of IoT and network security., • · Proven record in designing and implementing flexible fault tolerant systems., • · Customer focused consumer, user and product requirements capture and specification and delivery against their expectations., • · User Interface/User Experience design theory and implementation for embedded and non-embedded products., • · Line management of a team of engineers acting in multidiscipline engineering areas., • · Knowledge and experience of multiple Software Development Life Cycle models., • · Defining and managing projects using standard project management tools., • · Product engineering and new product introduction processes., • · Design management and implementation of software controlled electromechanical products and technologies., • · Creating detailed documentation on projects and product specifications., • · Competency in multiple software engineering languages and development systems., • Expert in wide range of computer office software as well as project management tools. All applicants must be located within the UK due to the interview process, the successful applicant will be required to complete background checks and may include satisfying a DBS check. Job Type: Full-time Benefits: Competitive Salary plus possible annual bonus plus amazing company discounts including - • Additional leave, • Canteen, • Casual dress, • Company pension, • Cycle to work scheme, • Employee discount, • Financial planning services, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: In person