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Customer Operations Advisor Reporting To: Customer Operations Manager Contract: Permanent (Mon-Fri 9am – 5pm) Location: Norwich Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993 Citation ISO provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs; with a background in administration, customer service or support., • Your accuracy is a key strength., • You will have a passion for delivering exceptional service to customers and colleagues., • Motivated and resilient, adaptable, strong organisation skills with the ability to multitask / prioritise appropriately, • You will love to build great relationships and build rapport easily creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication, • Ability to understand and retain complex procedures., • Natural problem solver and decision-making skills, • You will have a high level of attention to detail and commitment to quality, • Can do attitude, • Computer literacy including strong knowledge of word, outlook and excel, • Previous experience of working CRMs advantageous, • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addendums in timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amends, issuing new contracts or contract addendums and update all relevant systems / departments with relevant changes, • Contract Addendums; produce relevant client contract(s) and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales., • Novation Agreements; produce Deeds of Novation and manage an accurate timely return from client and update all relevant systems / departments with relevant changes, • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact, • Live chat; provide live chat support, • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email etc., • Customer enquiries; progression of customer enquiries workstream including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs., • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve., • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends, • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude, • Strong attention to detail and confident handling data, • Good communication skills (written and verbal), • Organised and able to manage multiple tasks effectively, • Quick to learn new systems, products, and processes, • Comfortable working cross-functionally in a team environment, • Basic proficiency in Microsoft Word, Outlook, and Excel, • Experience using CRM systems (Salesforce desirable), • Reliable, adaptable, and ready for any challenge

Reporting to the Director of Finance and Operations, the Digital Transformation and CRM Manager will:. We’re excited to offer a dynamic new opportunity for a digital professional to lead the management and development of our bespoke Salesforce CRM system, at the heart of Norfolk Community Foundati

CRM Manager– Online Gaming & Sports Betting. CRM experience in iGaming or similar online gambling industry. You’ll also design and run A/B tests to continually refine CRM.

Acts as a product manager for Salesforce CRM, leading the evolution of our CRM capabilities to align with strategic goals and deliver measurable impact. Product Manager - Salesforce CRM - 9 months FTC. In our pursuit of excellence within our technology department here at Carnival UK, we're seeking i

Exciting opportunity for a data-driven and creative Senior CRM Manager to join a fast-growing DTC wellness brand. In a standalone role but in a wider marketing team, you’ll take full ownership of CRM across all territories, designing sophisticated lifecycle programmes that span email, SMS, and bey

We’re working with a high-growth fintech scale-up that’s on the lookout for a CRM Ops Manager/Automation Manager to join their customer marketing team. CRM operations or marketing automation. You’ll report to a Senior Marketing Manager, with opportunity to shape the roadmap and have a big impa

We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. Duties and responsibilities as Junior CRM Manager will include:. To be successful as Junior CRM Manage

Are you a CRM manager with a passion for sport and/or subscriptions? Have you delivered acquisition, engagement and retention communications in a commercial, target driven environment? If so, we may have the perfect role for you. As CRM Manager, you will be experienced in delivery and planning a tac

Hands-on experience building workflows within a CRM system. CRM, retention, and customer communications strategy—and make a real impact!. Proven track record in managing retention and CRM programmes and database management.

Our client is looking for a CRM Manager £60k to £70k (one day per week in the office) to lead data‑driven campaigns that inspire loyalty and deepen customer connections across key European markets. You’ll own the CRM campaign calendar, manage a small team, and deliver engaging multi‑channel

As our CRM Manager for the UK Market, you’ll be part of the central CRM team, reporting directly to the CRM Director. We are currently seeking a dynamic and commercially minded CRM Manager for our UK Market!. Collaborating closely with the UK Country Manager, you'll ensure campaigns align with our

Were working on behalf of a growing brand to recruit a hands-on CRM and E-commerce Optimisation Manager who will take ownership of retention, lifecycle, and conversion marketing initiatives. This role is ideal for someone with strong experience in CRM, email marketing, and conversion rate optimisa

Brand new role for Sports Promotion Manager to join our brand MetaWin Sports to manage Sport Radar Viax services and lead sportsbook promotions. Campaigns & Promotions: Manage the full use of Sport Radar Viax (Campaign Manager, Personalisation Engine, Customer Insights). Minimum 3 years’ experienc

Exciting opportunity for a data-driven and creative CRM Manager to join a fast-growing DTC wellness brand. In a standalone role but in a wider marketing team, you’ll take full ownership of CRM across all territories, designing lifecycle programmes that span email, SMS, and beyond. Test, optimise,

You’ll oversee a team of 3 CRM specialists, act as the go-to expert for lifecycle strategy, and directly shape CRM activity across 20+ client accounts. You’ll own CRM KPIs, lead on campaign optimisation and testing, and collaborate with designers, copywriters, and account managers to deliver cut

You might be a CRM Manager, Marketing Automation Manager, Email Marketing Manager or a Senior Digital Marketer who has been owning lifecycle work and wants full accountability. Define and deliver the CRM and marketing operations roadmap. Strong CRM and automation experience in B2B, B2C or mixed envi

CRM Manager– Online Gaming & Sports Betting. You’ll also design and run A/B tests to continually refine CRM. Monitor KPIs and optimise CRM performance.

Working for a market leading travel brand, the CRM Manager will design, deliver and optimise automated marketing journeys that will increase customer satisfaction, drive engagement and unlock commercial value. This is a great opportunity for a talented CRM Manager to join a travel industry leader th

CRM Optimisation: Support CRM integration (HubSpot knowledge preferred) and improve how systems connect and communicate to ensure the CRM is a reliable source of truth. CRM & Campaign Marketing Manager. About the role as a CRM & Campaign Marketing Manager:.

Develop and deliver a long-term CRM and lead nurturing strategy aligned to company objectives and digital transformation goals. Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital.

Exciting opportunity for a data-driven and creative CRM Manager to join a fast-growing DTC wellness brand. In a standalone role but in a wider marketing team, you’ll take full ownership of CRM across all territories, designing lifecycle programmes that span email, SMS, and beyond. Test, optimise,

You will be a part of our EU/ROW CRM team and will provide critical support and leadership to the CRM Executive. Lead the CRM strategy and rollout for new international markets. Own and drive the execution of multi‑channel CRM campaigns.

Nowadays, we're on the hunt for a dynamic and commercially minded CRM Manager!. CRM team and report directly to the CRM Director. Drive the local CRM strategy with full ownership - from planning to execution - whilst aligning with UK business goals and compliance requirements.

They are looking for a CRM Manager to join the team and report directly to the Head of Growth. This individual will deliver and execute CRM strategy and help to define what CRM means to the business as they enter an exciting period of growth. Lead the development and execution of the CRM strategy al

CRM team and report directly to the CRM Director. Drive the local CRM strategy with full ownership - from planning to execution - whilst aligning with UK business goals and compliance requirements. Proven experience in a CRM/ Retention/ Lifecycle Marketing role within the UK market in the online iGa

As CRM Manager you will act as the Area/Regional lead on the CRM system and information held on the system ensuring data is utilised effectively to generate sales. Due to our continued growth strategy, we are looking to recruit a CRM Manager to join our Sales Team covering both the West Midlands (Wo

Around 3 years’ experience in digital / CRM across managing email campaigns, CRM and direct mail tactics. Managing internal and external stakeholders to understand the business requirements for email and CRM tactics. Proposing new initiatives (processes to technology) to improve the effectiveness

CRM Optimisation: Support CRM integration (HubSpot knowledgepreferred) and improve how systems connect and communicate to ensure the CRM is a reliable source of truth. CRM & Campaign Marketing Manager. About the role as a CRM & Campaign Marketing Manager:.

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They are seeking an experienced data-driven CRM Manager to join the inhouse team, reporting into the Head of CRM, to help drive CRM initiatives at a pivotal time for the business. Proven CRM experience in an ecommerce environment. Implement comprehensive CRM strategies to deepen customer relationshi

We are looking for a CRM Technology Manager (CRM – Braze Specialist) to join our Martech team. CRM Technology Manager (Braze Specialist). CRM Technology Manager (Braze Specialist).

CRM & Campaign Marketing Manager. Our client is looking for a sharp, data-driven marketeer to take ownership of their CRM and campaign strategy. Campaigns - Plan and deliver multi-channel CRM campaigns, building automated workflows and nurture sequences that support the full customer journey.

Are you ready to step into a senior role where you’ll act as the number two to the Head of Marketing? We’re looking for a Senior CRM Manager to own CRM strategy, lead projects end-to-end, and gain significant exposure across the business. Manage and mentor a CRM Executive, ensuring campaigns are

We’re looking for a CRM Manager who’s as curious about customer behaviour as they are passionate about personalisation. Own and deliver the CRM strategy — focused on acquisition, onboarding, retention, and reactivation for our B2B and B2C customers. Proven experience in CRM, lifecycle marketin

The CRM & Marketing Automation Manager will take ownership of the customer relationship from a marketing perspective, focusing on maximising lifetime value, customer satisfaction, and engagement. This role blends technical expertise in CRM platforms and marketing automation with strong communication

Are you ready to step into a senior role where you’ll act as the number two to the Head of Marketing? We’re looking for a Senior CRM Manager to own CRM strategy, lead projects end-to-end, and gain significant exposure across the business. Drive personalisation, automation, and data-led improveme

As CRM Manager, you’ll play a key role in shaping and delivering CRM strategy, with a particular focus on the UK market, while also gaining significant exposure to international territories like Mexico. Note: This posting excludes irrelevant boilerplate content and unrelated roles to focus on the

If you are an IT specialist with good knowledge of CRM software then this role for a CRM Manager will really suit you. Analysing current CRM system and developing system to meet business needs. Gathering information from Manager and users to establish business needs.

SENIOR CRM MANAGER (STEP-UP TO HEAD OF CRM). As Senior CRM Manager, you will:. A fast-growing retention agency with a specialist focus on CRM, working exclusively with well-known D2C e-commerce brands!.

In order to continue driving growth in the UK market, we are seeking a highly skilled and experienced CRM Manager to take charge of our UK CRM program. As the CRM Manager, you will be responsible for developing and implementing effective CRM strategies and campaigns to surpass company objectives and

What will you need to succeed as a CRM and Email Marketing Manager?. We are looking for a CRM & Email Marketing Manager to support in enhancing our digital function. What will you do as a CRM and Email Marketing Manager?.

Head of CRM) to lead their growing CRM team. Own CRM strategy & execution across 20+ client accounts. Oversee all CRM briefs, testing, and performance measurement.

Senior CRM Manager - UK Public Sector. As a Senior CRM Manager within the Customer Experience team, you will play a vital role in the delivery and growth of Customer Experience services to clients. Walker and Sloan are working exclusively with a top award winning marketing agency in London, seeking

Lead the implementation and adoption of a CRM upgrade and any future CRM migrations, integrations and upgrades. Advanced CRM & Systems Integration: Experience configuring and integrating CRM systems (Interaction v9 or similar) with marketing automation tools, ensuring seamless data flow. Collaborate

They are looking for a CRM Manager to join their team, this role will play a pivotal part in the implementation of a new CRM system and work closely with the Head of Digital and BD Director. Work closely with the BD Director and Head of Digital to roll out a new CRM system. To work closely with the

We are seeking a data-driven and relationship-focused CRM Manager to lead the customer relationship strategy for both Austen and Blake and The Diamond Factory. Oversee the CRM platform(s), ensuring data integrity and optimising automation flows. Act as the CRM champion within the business, advocatin

The Customer Relationship Manager (CRM) role is a great starting point for anyone aspiring to become a Mortgage Advisor or who wishes to establish a long-term career as a Customer Relationship Manager. Customer Relationship Manager (CRM) Salmon Fields, Royton. To succeed as a Customer Relationship M

We are looking for a tech-savvy and proactive GoHighLevel & CRM Manager to support a coaching and digital services brand. About the job Go HighLevel CRM Manager & Funnel Specialist. This person will be responsible for building, maintaining, and optimizing the clients GHL workspaceincluding CRM setup