Internal Account Manager
6 days ago
Tamworth
About The Role Internal Account Manager Tamworth Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high-profile clients. A Strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level Role and Responsibilities: • Drive the customer contact strategy plan through salesforce.com to protect and grow business from a portfolio of existing customers., • Retain, develop, and close sales deals over the phone., • Working with colleagues within the Key team to contribute to the strategic approach of the business, • Accurately forecast and deliver against revenue targets., • Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity., • Work closely with Customer Service and Customer Relations to ensure customers receive a best-in-class service and ensure cancellations are kept to a minimum., • Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related., • Use the CRM system to effectively record, manage and develop opportunities., • Always look to improve the Sales Process and the way things ...