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Job Reference: BIL- Salary: £80,897 per annum, rising to £84,335 after probationEmployment Type: Permanent So what’s the role all about? As Head of DLO, you will lead the operational delivery of responsive repairs across PA Housing properties within the Midlands, ensuring services are delivered safely, efficiently and in line with legislative and regulatory requirements. You will be responsible for maintaining homes to a consistently high standard, including oversight of damp and mould works, while driving service performance, value for money and continuous improvement. This is a senior leadership role focused on delivering a high-performing Direct Labour Organisation (DLO) service. You’ll ensure teams are well coordinated, customer experience is excellent, and satisfaction levels consistently reach top quartile. You will also influence the strategic direction of the service, embedding strong governance, compliance and operational excellence. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Some of the key tasks and responsibilities include: • Lead the operational delivery of the DLO service across the Midlands, ensuring repairs are completed to agreed timescales and quality standards, • Oversee responsive repairs, voids, and damp and mould works, ensuring compliance with legislation and best practice, • Embed strong performance management across DLO teams, ensuring KPIs, productivity and service standards are achieved, • Drive service improvements through performance analysis, root cause investigation and continuous improvement initiatives, • Ensure residents receive an excellent customer experience and that satisfaction levels remain within the top quartile, • Provide visible leadership to operational teams, promoting a culture of accountability, safety and high performance, • Manage DLO budgets, ensuring effective cost control, forecasting and value for money, • Ensure compliance with health and safety legislation, CDM requirements and organisational policies, • Build strong relationships with internal teams, contractors and external stakeholders, • Represent PA Housing at meetings with residents, local authorities, auditors and statutory bodies To be successful in this role, we’d be looking for the following • Significant experience leading repairs, maintenance or DLO operations within housing or similar environments, • Strong knowledge of responsive repairs, damp and mould, and building safety requirements, • Experience managing operational performance, budgets and large multi-disciplinary teams, • Good knowledge of legislation, regulation and ACOPs covering maintenance services, • Strong leadership and stakeholder engagement skills with the ability to influence at all levels, • Experience delivering service improvements and driving high performance, • Good technical knowledge across maintenance disciplines and direct delivery models, • Strong financial awareness with a focus on value for money, • Professional qualification in a relevant technical discipline desirable, • Health & Safety qualification (IOSH/NEBOSH) desirable, • Full UK driving licence Please refer to the attached job description to find out more What’s in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: • 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions, • Flexible bank holidays take them when it suits you, • Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others, • Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills, • Perkbox Rewards Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more!, • Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more

Job Reference: RD FisPMLocation: Fishponds, Bristol, United KingdomType of Contract: PermanentSalary: 0 At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build. We are shortly commencing groundworks at our fabulous new development in Fishponds, Bristol. This will be a great opportunity for an existing Project Manager or an experienced Senior Site Manager looking for a step up. You'll be managing a team of Site Managers and Assistant Site Managers on this impressive 250+ unit site. What you will do • Manage the delivery of residential development project from pre-construction through to completion., • Coordinate internal teams and external consultants to ensure projects progress in line with programme and budget., • Develop and maintain project programmes, identifying risks and dependencies., • Monitor project performance, highlighting risks, delays, or cost pressures and implementing mitigation measures., • Ensure compliance with health & safety, company procedures, and statutory requirements., • Support pre-start activities, including design coordination, procurement, and buildability reviews., • Work closely with Site Managers to support day-to-day delivery and resolve project issues., • Liaise with Commercial teams on cost control, variations, and value engineering., • Support the management of subcontractors and suppliers in line with project requirements., • Coordinate inspections, certifications, and approvals required for completion and handover., • Ensure high-quality handover documentation and smooth transition to Customer Care., • Maintain accurate project records and reporting., • Provide regular updates to senior management on progress, risks, and opportunities., • Promote best practice and continuous improvement across project delivery., • Essential experience in a Project Manager or Senior Site Manager role for a recognised housebuilder., • NHBC award winning background, • Good understanding of the residential construction process from pre-start to completion., • Strong organisational and coordination skills with the ability to manage multiple workstreams., • Commercial awareness and experience working with budgets and cost control., • Confident communicator able to work with internal teams, subcontractors, and consultants., • Proactive problem-solver with the ability to manage risk and change., • Relevant construction qualification (HNC/HND/Degree) or equivalent experience. Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality – and it’s all thanks to the vision and passion of our dedicated team. Our benefits include: • £Competitive basic salary, • Car Allowance, • Site bonus scheme, • 33 days holiday (inclusive of bank holidays), • Private Medical Insurance, • Employee Assistance Programme - EAP, • Health Hero digital doctor - 24 hr virtual help and appointments, • Health Assured Wisdom App, • Competitive parental leave, • 3x salary life assurance (paid option to increase to x4), • Cycle to Work Scheme, • Employer matched pension scheme of up to 5% Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property. Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume and will not pay a Fee to any Agency that is not an Appointed Agency.

A leading care provider in Bridgwater seeks a Deputy Manager to oversee care services at Stockmoor Lodge.This role involves ensuring high-quality care while leading and mentoring a team.Responsibilities include managing staff appraisals, monitoring customer wellbeing, and supporting performance targ

As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. The role of a Customer Care Manager at Barchester is varied and duties include:. To join us as a Customer Care Manager, you should have experience of complaints handling along

Barchester Healthcare Homes Limited is looking for a Customer Care Manager who will provide empathetic support and manage customer complaints across the UK.

A leading retail company in Greater London is seeking an experienced Opticians Store Manager to enhance the customer experience and lead a diverse team. Essential skills include experience in team leadership and customer service.

As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. To join us as a Customer Care Manager, you should have experience of complaints handling along with strong database management and Excel abilities. The role of a Customer Care

In this role, the Peripatetic Customer Relations Manager will work closely with home managers and regional managers to support allocated homes by leading on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, t

As a Store Manager, you will lead your team, ensuring exceptional customer service, and drive performance results. A leading health and beauty retailer is seeking a passionate Store Manager in Greater London to drive store success and inspire teams.

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support and manage complaints across the UK.

At Aria Care, we support an environment for excellence, transparency, and quality care, nurturing our colleagues to be the best version of themselves, providing you with the tools, opportunities and support to expand your professional and personal skills. Our care homes are renowned for providing ex

A leading care home provider is seeking a Customer Relationship Manager to enhance occupancy through effective sales and marketing strategies. This position offers career development opportunities in a supportive work environment.

We’re looking for a Customer Relations Manager to represent our exceptional care home in Frinton On Sea. Customer Relations Manager | Frinton On Sea | 40 hours per week | Up to £40,000 per annum + bonus (Depending on experience). While experience within the care sector is not essential, you must

The successful candidate will be responsible for responding to customer queries, monitoring orders, and ensuring stock levels meet customer requirements. Harrison Scott Associates is seeking an Account Manager in the East Midlands to deliver outstanding customer service by managing print collateral

You will act as the operational lead for all customer care activity within the BPO, ensuring consistent delivery across service, quality, and customer outcomes. BritBox International is looking for a Customer Care Operations Manager to join our team. Customer Care Operations Manager.

Reporting to the Head of Customer Care or Customer Care Manager, you will be responsible for the day‑to‑day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets. Manage and supervise the Customer Care office team effectively, to

Boots is seeking an Assistant Manager to support the Store Leader in delivering exceptional care and operational standards in York and North Yorkshire. You’ll lead a dedicated team, focusing on business growth and ensuring customer satisfaction.

The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care

Polite and courteous to all staff and customers. TRAVEL, HEALTHCARE and RETAIL DISCOUNTS. Access to career progression through our learning platform “Unify”.

An SVQ Cleaning Level 1 or SVQ Customer Care Level 2 is desirable.

From employee recognition schemes to environmental policies, we have many initiatives in place to help us look after the things we all care about. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Approval in such circumstances will be made by the HR &OD Manager.

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

A Care Assistant, Support Worker, or Healthcare Assistant. Here, you’ll build a career where every day brings purpose, where your contributions are recognised, and where you’re supported to grow. Eye Care & Health Cash Plans.

This is a fast paced role with great career progression opportunities!. Our client is one of the countries leading Sales, Customer Service and Marketing companies based in Central London.

Responsible for making sure our customers receive their orders as quickly as possible. Dispatching goods to our customers.

Position: Cleaner/Shunter - temporary ongoing contract, with possibility for permanent opportunity Location: Southport Hours: 6pm - 12.Day: 5 days per week (any 5 out of 7) Salary: £12.A FULL UK DRIVING LICENSE IS ESSENTIAL FOR THIS ROLE Duties Cleaning buses & other vehicles to a high st

No personal care or experience required, just the right values. Building supportive, trusting relationships with customers and creating a positive atmosphere. Carrying out holistic assessments of new customers which incorporate relevant statutory referral information.

This role would suit a candidate with a Support Worker, Care Worker, Care Assistant, Care or Social Care background.

Providing day-to-day care and emotional support.

Job Title: Family Support Worker Location: Surrey Job Type: Temporary / Ongoing Opportunities Pay Rate: From £15.Requirement: Minimum 6 months UK experience working with children & young people About the Role We are currently recruiting for a dedicated and professional Family Support Work

Are you looking for a career change that offers more than just a desk and a screen?. Londons fastest-growing sales and customer engagement firms.

Part Time- 4:30pm-7:30pm Monday-Friday.We are currently looking for a.General cleaning duties including sweeping, mopping, vacuuming, and dusting.Cleaning toilets, kitchens, and communal areas.Emptying bins and disposing of waste correctly.Replenishing cleaning supplies and consumables.Following hea

D Express Solutions is One of the UKs top performing Sales and Customer engagement companies across London.

Who knows where your career with GXO could take you?. Bridgwater, supporting our customer EDF.

Our clients and their customers come from diverse backgrounds and so do we.

East London, currently expanding across the whole of.If you enjoy working with people, are eager to develop.

Because we match you with local customers, youll also spend less time travelling.

Join us and grow your career in a supportive and expanding business environment.

As a Lidl Customer Assistant, no two shifts are the same. Youll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. With the right training, well help you th

Have confidence in delivering exceptional customer experiences. Kickstart Your Sales Career: Amazing Benefits & Full Training!.

You might already be a Care Assistant, Support Worker, or Healthcare Assistant. Apply today and help someone live life their way—with confidence, support, and a whole lot of care. Looking for a career that’s full of purpose, variety, and heart? At Lifeways, we don’t just offer jobs—we offer

Ready to transform your career?. Benefits of Making This Your New Career Start:. Structured Career Progression:.

A minimum of Level 3 QCF in Health and Social Care (or equivalent).