RO Service Team Leader
hace 1 día
Coventry
Select how often (in days) to receive an alert: • Manage a team of service engineers – assist in the planning of their workload & provide technical support., • Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe., • Manage service requests from the UK, FANUC Europe & FANUC Japan., • Manage resource & productivity - strive for Service Excellence., • Assist with service requests from other divisions., • Manage in all aspects of customer care., • Technical Support - provide technical assistance, both by telephone & by visiting customer sites., • Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan., • Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected. Your profile: • Teamwork, • Analytical & problem-solving skills, • Decision making, • Honesty and trustworthiness, • Flexibility, • Demonstrate high-quality work ethic, • Be punctual and respectful You will be required to: • Travel extensively within the UK and occasionally abroad., • Assisting in the recruitment & selection of new staff for the team., • Complete staff appraisals – hold both informal & formal meetings. At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes: • Profit Share Scheme, • Life Assurance, • Critical Illness Insurance, • Group Income Protection, • Medical, Dental and Travel Insurance, • Company Car, • 25 days Annual Leave + your Birthday Day off, • ... and more! Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry. Your core tasks will include: • Manage a team of service engineers – assist in the planning of their workload & provide technical support., • Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe., • Manage service requests from the UK, FANUC Europe & FANUC Japan., • Manage resource & productivity - strive for Service Excellence., • Assist with service requests from other divisions., • Manage in all aspects of customer care., • Technical Support - provide technical assistance, both by telephone & by visiting customer sites., • Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan., • Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected. Your profile: • Teamwork, • Analytical & problem-solving skills, • Decision making, • Honesty and trustworthiness, • Flexibility, • Demonstrate high-quality work ethic, • Be punctual and respectful You will be required to: • Travel extensively within the UK and occasionally abroad., • Assisting in the recruitment & selection of new staff for the team., • Complete staff appraisals – hold both informal & formal meetings. At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes: • Profit Share Scheme, • Life Assurance, • Critical Illness Insurance, • Group Income Protection, • Medical, Dental and Travel Insurance, • Company Car, • 25 days Annual Leave + your Birthday Day off, • ... and more! Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry. Requisition number: 786 Contract type: Regular Working time model: Full time Place of work: Office As an innovative company, FANUC offers anexciting workplace with attractivefutureprospects, where your professional andpersonal development is guaranteed thanks tothe latest technology and the FANUC work-lifebalance. #J-18808-Ljbffr