19 Best customer care manager Jobs in Norwich (February 2026)

Remote or Hybrid with regular travel to our Norwich and Newcastle offices. The Head of Sales leads the sales strategy for Battery Energy Storage Systems (BESS) in the UK. They will drive significant growth of sales in BESS across the UK. By leveraging their expertise and leadership, the role is entrusted with nurturing and developing a high performing sales team, empowering each individual to excel in their role. The Head of Sales is also responsible for implementing effective sales processes, such as introducing and managing KPIs to streamline operations and improve overall efficiency within the team. Main activities and responsibilities • The development and implementation of the business’ sales strategy, working with other managers and key stakeholders to establish the requirements for teams and the overall business to achieve their goals., • Drive the sales activities to achieve the team and company objectives., • Diligently manage the sales process and pipeline, tracking progress, planning and allocating actions, reporting on progress and adapting the approach through to sales closure., • Evaluate BESS sales and other key sales activities, recommending and implementing revised approaches as and when required., • Regularly report on the sale’s team progress at senior management meetings, emphasising key trends, areas of interest or potential concerns., • Act as the face of Connected Energy, actively promoting our brand and forging strong relationship with customers and key stakeholders., • Work closely with the Marketing Team to conceive and support marketing and PR opportunities and initiatives., • Ensure that customers receive unparalleled assistance and guidance throughout their sales journey., • To lead, inspire and develop the Sales Team., • Grow the customer base and leverage those relationships to develop new opportunities and relationships., • Ensure that both you and the team stay up to date with essential product information and any updates, enabling the delivery of an efficient and proactive service to our customers., • Monitor industry trends to identify opportunities and potential new markets., • Ensure that the sales team comply with relevant legislation, regulations, and internal policies always. Person specification: • Highly organised and structured in managing the sales process, input from colleagues and achieving goals, • Driven and transformational sales leader, with a proven track record of achieving sales revenue targets., • Solution-focused, enjoys empowerment to drive innovation, process improvements and new ideas from inception to delivery., • Excellent communication, confident and credible presenting to senior level in clients., • 5 yrs+ senior sales experience in battery/solar/EV charging or similar industries, plus a proven network of commercial & industry contacts, • Easily builds a network of internal colleagues and builds commercially-sound, risk free proposals based on collective input from delivery and operational team, • Experience of commercial and contractual negotiation, • Passionate about expanding technical knowledge, • Thrives under pressure in a fast-paced working environment. Qualifications (E Essential, D Desirable) Experience Skills and knowledge • Exceptional interpersonal and relationship building skills Personal Qualities Equal Opportunities As an equal opportunities’ employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities in an inclusive work environment. Connected Energy is conscious that some groups of people, especially women, are statistically less likely to apply for a role if they feel they do not fully meet the requirements. If you like what we do, align with our values and think that you can do the job well, regardless of whether you meet 100% of the job requirements, the Connected Energy team would encourage you to apply. What we value Our values are core to our business and define our company, our people and how we work. We look for people who share our values. Here are some of the qualities that we look for in our people: • Innovators: you’ll be able to think outside the box, always looking to find the best solution., • Ambitious: we think big and look for people who are happy to think independently and use their initiative to help us to become a global leader in our field., • Sustainability-minded: you’ll have a passion for making the world a better place with an interest in green technology., • Collaborative: you’ll be a team player and willing to establish partnerships within the business and with our partners., • Trusted: always acting with integrity, transparency and with respect for others., • Adaptable: you’ll also be comfortable with change in a fast-paced environment. Benefits As well as the opportunity to be part of a growing, global, clean technology business, our additional benefits include: A company-matched pension, health care cash plan, income protection, an EV car and bike scheme, generous share options, flexible working and a great environment to work in.

Immediate start!

Easy apply

Customer care manager jobs in NorwichCreate job alerts

Popular jobs searches in Norwich

Popular customer care manager jobs locations