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Customer experience director jobs in United Kingdom

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  • Sales Manager
    Sales Manager
    2 days ago
    Full-time
    London

    We are seeking an experienced and confident Sales Manager to become part of our Team at The Ascott Hospitality UK. Please note this position is on a one year fixed term contract. You will report to the Director of Sales, managing a portfolio of accounts and maintaining relationships with new businesses and established clients, to support the wider business targets. As Sales Manager you will be responsible for: Independently managing and growing a portfolio of targeted relocation and serviced apartments, booking agency accounts to achieve the maximum market share and profitability from those accounts, by implementing a detailed account management process Organising and implementing regular client activities to cement the relationship with existing accounts, in accordance with the set objectives Maintaining current knowledge of the economic environment using competitive intelligence Acting as a sales champion to initiate a sales plan and ensuring your targeted property achieves total room revenue Complying with sales and price policy defined by the group when making proposals in order to promote the high profit price scales Working with Revenue team, Residents Managers and Sales team to identify the needs for Ascott UK, and confidentially proposing and communicating the solutions to the team Being an active and strong advocate in the wider commercial function of the business, identifying new client opportunities, participating in client pitches and promoting the Ascott Hospitality by attending tradeshows, events and networking opportunities Supporting and undertaking projects to drive new business opportunities (RFP, Trade Shows, Sales Campaigns, Sales Trips) Proactively identifying, targeting and winning new accounts for the Ascott properties via a structured pipeline process Completing monthly sales reports and ensuring the sales management system is updated correctly to comply with procedures. To be successful in the role of Sales Manager, we require: At least 3 years experience within a Sales environment A degree in Hospitality, Business or International Business Excellent organisational and time management skills Proven communication and negotiation skills This is your opportunity to be part of our team as a Sales Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving

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  • Creative Programme & Studio Operations Director
    Creative Programme & Studio Operations Director
    22 days ago
    £46000–£50000 yearly
    Full-time
    London

    SOC Code: 1255 – Managers and directors in the creative industries Location: 76 Druid St, London SE1 2AN Job Type: Permanent, Full-time Hours: 37.5 hours per week (rota basis including some evenings and weekends) Salary: £46,000 per annum Start Date: As soon as possible About Token Studio Token Studio is an independent creative experience studio based in Bermondsey. We deliver pottery wheel workshops, ceramic painting sessions and other hands-on creative experiences for individuals, private groups and corporate bookings. Our focus is high-quality, well-run sessions in a welcoming and structured studio environment. As we grow, we are appointing a Creative Programme & Studio Operations Director to take responsibility for programme delivery, operational standards and team leadership. The Role This is a senior operational position responsible for ensuring that all creative sessions are delivered safely, consistently and to a high standard. The role combines programme oversight, people management and studio operations. Key Responsibilities • Lead and oversee the delivery of all studio workshops and creative programmes, • Develop structured session formats, delivery standards and operating procedures, • Manage scheduling, staffing and studio capacity planning, • Line manage workshop facilitators and studio staff, including recruitment, training and performance oversight, • Ensure compliance with health & safety requirements and risk management procedures, • Oversee stock control, materials procurement and equipment maintenance, • Monitor service quality, manage customer feedback and implement operational improvements, • Minimum 3 years’ experience in creative operations, workshop delivery management, arts venue management or similar, • Demonstrable experience managing staff or facilitators, • Experience establishing or maintaining operational procedures (SOPs), • Strong organisational and problem-solving skills, • Ability to work evenings and weekends as part of a rota, • Experience within creative workshops, arts organisations or experiential businesses, • Health & Safety training or relevant compliance experience, • Background in programme or event managemenT

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  • Cafe Manager
    Cafe Manager
    23 days ago
    £14–£15 hourly
    Full-time
    London

    Daytime Café Manager — Alma Barnes Alma is a wellness-oriented café brand with a growing footprint across London. We're looking for an experienced Café Manager to lead our Barnes location — a busy, community-loved spot known for great coffee, fresh food, and a genuinely warm atmosphere. This is a role for someone who takes pride in running a tight operation, develops their team, and holds the standard without being told to. What you'll be doing • Managing the full day-to-day operation of the café, including opening and closing, • Leading and developing a team of 7, • Maintaining service and quality standards across coffee, smoothies, and breakfast, • Handling staff scheduling, coordination, and performance, • Keeping on top of stock, waste, and supplier deliveries, • Reporting to the Operations Director and contributing to broader brand decisions What we're looking for: • 1–2 years in a café or hospitality management role, • A leader who sets the tone — calm under pressure, consistent, and accountable, • Strong operational instincts: you notice what's slipping before it becomes a problem, • Genuine warmth with customers and a commitment to building a loyal regular base, • Experience with staff scheduling and stock control What we offer • Starting salary of £14–£15 per hour depending on experience, plus TRONC, • Daytime hours only — no evenings, • Enrolment into the company pension scheme after 3 months, • Staff food during every shift, • Unlimited hot drinks, • A stable, growing brand with real opportunity to progress as Alma expands Great cafés don't run themselves. If you're the one who makes it happen, we want to hear from you.

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