Customer experience director jobs in LiverpoolCrear alertas

About the Company: We’re supporting our client, a global, leading medical devices manufacturer based in Wirral, who are looking for a Head of Sales & Marketing to join their growing team. The successful Head of Sales & Marketing requires a leader who can balance commercial rigour with customer empathy, driving both performance and purpose. About the Role: As a Head of Sales & Marketing, you will be responsible for defining and delivering the company’s commercial growth strategy across the NHS and private healthcare markets. The Head of Sales & Marketing provides strategic and operational leadership of all customer-facing functions: sales, marketing, and commercial development, ensuring the company achieves sustainable revenue growth, strong market positioning, and alignment with objectives. The role combines hands-on sales leadership with strategic influence across design, operations and product innovation. Responsibilities: • Develop and execute commercial strategy, fully aligned with business and group growth objectives., • Shape and deliver annual and multi-year business plans with clear revenue, margin, and market-share targets., • Partner with the General Manager and Finance Director to build accurate budgets, forecasts, and investment cases., • Act as a key commercial interface with leadership, ensuring alignment and best-practice adoption., • Maintain competitor and market intelligence to anticipate trends and define winning market positions., • Provide inspirational leadership to create a high-performing, accountable, and customer-centric sales culture., • Lead the national sales team — setting targets, driving performance, and supporting customer engagement through joint field visits., • Ensure robust pipeline discipline, forecasting accuracy, and effective use of CRM tools (Salesforce or equivalent)., • Oversee pricing, quoting, and tender strategy across frameworks and procurement routes., • Implement strategic measurement systems and regularly review performance against KPIs and objectives., • Oversee marketing strategy, campaigns, and communications to strengthen brand visibility and thought leadership., • Ensure marketing activity aligns to growth priorities, including product launches, events, and digital engagement., • Work collaboratively with Design and Professional Services to position company as a trusted digital hardware and patient-engagement partner., • Champion customer insight and data-driven marketing to shape product and service innovation., • Build and maintain long-term relationships with NHS and private healthcare leaders, integrated care boards, and key partners., • Represent company externally at senior levels, acting as an ambassador for the company’s reputation and values., • Ensure the customer voice is central to decision-making, influencing design, operations, and service delivery., • Lead engagement in NHS digital transformation initiatives, workforce efficiency projects, and capital investment programmes., • Drive close collaboration between Sales, Marketing, Operations, Design, and Customer Success to ensure unified delivery., • Support the General Manager in group-wide representation, reporting, and strategic communication., • Foster an entrepreneurial, innovative, and accountable culture across the commercial organisation., • Identify and develop future talent, building capability and succession within the team. Qualifications: • Proven senior commercial leadership within healthcare, MedTech, or technology-based industries., • Deep understanding of NHS procurement frameworks, capital equipment sales, and service-based business models., • Track record of delivering sustained revenue and margin growth., • Strong leadership in motivating, coaching, and transforming sales and marketing teams., • Skilled in CRM and sales analytics to drive forecasting, pipeline management, and insight., • Strong financial literacy with experience in pricing, negotiation, and contract management., • Strategic Acumen: Able to connect vision to actionable plans and measurable outcomes., • Commercial Insight: Understands market dynamics, competitors, and emerging healthcare trends., • Relationship Building: Proven ability to influence and gain trust at all levels — from C-suite to frontline., • Analytical Thinking: Data-driven approach to decision-making and performance management., • Communication & Influence: Excellent presentation, negotiation, and interpersonal skills., • Operational Drive: Balances strategic leadership with practical delivery and accountability., • Energetic, credible, and results-oriented with a growth mindset., • Customer-focused and driven by improving healthcare delivery., • Collaborative, empathetic, and values-based leader., • Comfortable operating in both strategic and hands-on capacities., • Resilient, adaptable, and composed under pressure., • Experience in a group or private equity environment is desirable., • Knowledge of medical device compliance or digital health integration is desirable., • Exposure to international markets and distribution management is desirable., • Degree-level education in Business, Marketing, Engineering, or related field is desirable. Job Application: If you would like to be considered for the role of Head of Sales & Marketing, please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you. Willcox Matthews Recruitment Ltd acts as an employment business for permanent and contract roles. By completing the application process, you agree to the terms outlined in our Privacy Notice and that Willcox Matthews Ltd may contact you in connection with your application in relation to Willcox Matthews providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website. We take your application seriously and we make every effort to respond to all applicants. Candidates must be eligible to work and live in the UK. Equal Opportunity Statement: We are committed to diversity and inclusivity.

Are you an experienced GP with a passion for clinical education, digital innovation and improving the appraisal experience for healthcare professionals? Do you want to shape the future of clinical learning and make a real impact on the careers of tens of thousands of clinicians across the UK? If so, this could be the perfect opportunity for you. We’re looking for a dynamic Clinical Education Director to join Optum and lead clinical content and education strategy for FourteenFish—our trusted platform that simplifies appraisal, revalidation and CPD for the healthcare workforce. Working remotely (with occasional office visits) and reporting to the Senior Clinical Director, you’ll play a central role in developing high‑quality learning resources, guiding digital education strategy and ensuring our content remains accurate, relevant and clinically robust. This is a unique opportunity to influence the clinical education landscape, shape digital learning, and enhance the experience of clinicians nationwide. Please note that this is an Inside IR35 day rate contract position, we are looking for someone to work 2 days a week for 12 months. What you’ll do As Clinical Education Director, you’ll lead the end‑to‑end lifecycle of clinical learning content and play a key role in how FourteenFish supports the professional development of healthcare practitioners. Key responsibilities include: • Owning and driving the clinical content strategy for FourteenFish., • Working alongside the Digital Education Director to guide the design, delivery and review of digital education., • Managing the full CPD content creation cycle—defining scope, shaping learning objectives, coordinating partners and ensuring clinical accuracy., • Ensuring all content is updated in line with NICE guidance and wider changes to national clinical standards., • Reviewing and maintaining the timeliness, accuracy and quality of education materials., • Handling clinical queries and supporting customer accounts from a clinical perspective., • Responding to clinical feedback and implementing content improvements where required., • Building strong relationships with internal teams (Product, Sales, Marketing, Clinical Safety) and external partners. Who you’ll be You’ll be a knowledgeable, confident and collaborative GP with a passion for clinical education and a strong understanding of appraisal and revalidation. You’ll thrive in a role that blends clinical leadership with creativity, digital innovation and relationship‑building. We’re looking for someone with: • MRCGP or FRCGP status and active clinical practice as a UK GP., • Current GMC registration., • Experience and ongoing engagement with appraisal and revalidation., • Excellent broad medical knowledge across general practice., • Strong interpersonal and communication skills with the ability to influence, guide and collaborate., • Experience creating or managing clinical education materials (written or multimedia)., • Confidence producing original clinical content for digital learning platforms., • A passion for supporting clinicians and improving the professional development experience. Why this role matters At FourteenFish, we’re committed to making appraisal and CPD easier, clearer and more valuable for healthcare professionals. Our platform is trusted by GPs, nurses, midwives, paramedics, trainees, appraisers and many others across the UK. In this role, you’ll help shape the content that supports their development, improves their confidence and ultimately enhances the care they deliver. If you’re a GP who wants to lead meaningful change in clinical education while playing a vital role in shaping a platform used by thousands, we’d love to hear from you.

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities • Establish and maintain strong service relationships with customers, ensuring clear communication and full alignment with service contracts, SLAs, and LTSA requirements., • Plan, govern, and execute O&M activities in compliance with contractual obligations, safety regulations, and applicable standards., • Develop, own, and embed a strong safety culture across the Trina Storage Business Unit, ensuring safety leadership at all organizational levels., • Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to restore normal operations., • Lead internal and external root cause analysis and management of change activities, ensuring sustainable corrective and preventive actions., • Provide site support leadership and coordinate subcontractors and service vendors to ensure effective and compliant maintenance execution., • Oversee the planning and execution of preventive and predictive maintenance activities in collaboration with regional service teams., • Manage on-site spare parts and spare unit inventories, ensuring availability, cost control, and timely replenishment., • Monitor and govern subcontractor performance, ensuring compliance with OEM requirements, contractual obligations, and warranty conditions., • Own O&M budgets and drive cost efficiency while maintaining the highest standards of safety, reliability, and service quality., • Promote operational excellence and best practices across the organization, driving standardization and continuous improvement., • Ensure all maintenance activities are properly planned, executed, and documented within CMMS systems, with strong data quality and governance., • Monitor, analyze, and drive achievement of service KPIs and SLA commitments across all operational sites., • Lead escalation management for critical incidents, operational risks, and customer-impacting events., • Ensure service scope, SLAs, LTSA agreements, O&M strategies, and resource plans are clearly defined, approved, and consistently implemented. Role Requirements • Bachelor’s degree or higher in Engineering, Operations Management, or a related technical discipline., • Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience., • Proven ability to lead and manage large, multi-disciplinary teams in complex, multi-site operational environments., • Strong expertise in asset management, maintenance strategies, and O&M best practices across the asset lifecycle., • Demonstrated experience in the implementation, governance, and optimization of CMMS/EAM systems., • Solid technical knowledge of electrical equipment and systems, including AC/DC systems, low- and medium-voltage infrastructure, power conversion systems (PCS), and battery energy storage systems (BESS)., • Experience in customer-facing service delivery roles, including contract management, customer support, and handling critical operational situations., • Background in industrial, energy, infrastructure, or other large-scale technical operations environments., • Working knowledge of industry frameworks and standards such as ITIL, ISO 55000, ISO 20000, or equivalent., • UK-based, with a valid driving licence preferred.

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department.

As our Head of Commercial, you will be an astute business professional, someone who account manages, networks, and grows relationships. Based in the Northwest, but travelling throughout the UK, you'll be well versed in partnering with and selling technical components and solutions to OEMs. BASIC SALARY: £55,000 - £65,000 BENEFITS: · Bonus · £6,000 Car Allowance · 5% Pension · Private Healthcare · 20 Days Holiday (increases one day per years' service up to 30 days) · 4 Day Week ; Mon to Thurs LOCATION: Warrington - this is an office based role unless you are out on client visits. Therefore, you could be based in Liverpool, Manchester, Crewe, Preston, Stockport, Bolton, Wigan or Chester. Why read on? You'll be joining a senior leadership team made up of the Managing Director, Operations Director, Finance Director, Quality Manager and Technical Manager. Following a restructure, you'll be instrumental in and empowered to move the business forward in its next phase of growth, with the opportunity to grow in the role further. JOB DESCRIPTION: Head of Commercial, Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing Reporting to the Managing Director, as our Commercial Manager, you'll take the overall responsibility for the commercial side of the business, working closely with your team of 2-3. Through proactive engagement you'll ensure we are seen as ‘trusted partners' by our clients, and have a clear understanding of the business potential within each of them. KEY RESPONSIBILTIES : Head of Commercial, Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing · Alongside the Managing Director, create and then implement a 2-3 year sales strategy to achieve the organisational goal to £8-8.5million (10%+ year on year growth based on current turnover). · Working with and developing the team of Internal Engineers and Sales administration (2/3). There is a good mix of experience, however, they do need challenging, mentoring, and supporting. · Maintain and grow key accounts (c30 accounts spending £5.2million). · Identifying and targeting new OEMs in sectors where we have a story to tell and sell. · Along with production, operations and design teams, create a compelling message to ensure clients are fully aware of our capabilities and we stay at the forefront of their minds and aligned with their requirements. · Marketing - develop and implement a cohesive, fit for purpose marketing plan. · Identifying key decision makers and influences in target clients. These are typically Procurement, Production, Operations, Engineering Directors or Senior Engineers who are the key influencers and are often the first point of contact. PERSON SPECIFICATION: Head of Commercial, Commercial Manager, Head of Sales, Sales Manager - Industrial / Contract Electronics Manufacturing Ultimately as our Head of Commercial, you'll be a people manager, someone who can clearly demonstrate how you have developed and grown individuals in the past and juggled the task of direct client management and generating new business. Most likely you will have: · A proven track record of commercial success within a sales leadership role ideally from a Contract Electronics Manufacturing (CEM) environment, although we would encourage applications from other outsourced contract manufacturing, industrial components or possibly other technical sales. · You'll have the experience, gravitas, and presence to drive a sales strategy with a consultative, partnering approach. · Managed a sales budget of £5-£10million · Personally managed multimillion industrial OEM relationships. · Comfortable in a technical environment, where you solved customer application issues/challenges and offer genuine solutions. THE COMPANY: As an established business (of nearly 30 years), we have consistently developed through performance, organic growth, and acquisition of new clients. We have become the ‘go to' partner for a diverse range of industries such as avionics, automotive subsystems, distributed data acquisition, medical robotics and scientific instrumentation to name a few. With enviable manufacturing and production capabilities in the UK, we are able to meet the design, production and prototyping needs of an ever-growing technically demanding customer base. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18320, Wallace HInd Selection TPBN1_UKTJ

Adaptable Recruitment is proud to be exclusively representing a leading European, family-owned insurance brokerage seeking a highly driven Client Director to join their Manchester team. This is a rare opportunity to manage a portfolio of existing clients while building your own book of business in a fast-growing, dynamic environment. Salary: up to £70,000 Depending On Experience Holidays: 25 days + Bank Holidays Location: Liverpool - Hybrid working Working: Full Time Permanent Benefits: Excellent Bonus & Company Car Allowance The Role: As Client Director, you will be entrusted with servicing key clients and delivering exceptional value while driving new business opportunities. You will act as a strategic partner, providing expert guidance, broking support, and innovative insurance solutions. This is a senior, high-impact role with the potential for career progression within Manchester and across the wider Group. Main Responsibilities to Include: Client Relationship Management Take ownership of your client portfolio, overseeing service and broking coordination. Build long-term relationships with clients, becoming their trusted advisor. Strategically plan and execute client management initiatives, liaising with Account Chairmen as required. Facilitate introductions and ongoing management across Claims, Risk Management, Credit, Employee Benefits, and Private Clients teams. Lead client visits and deliver bespoke Client Service Plans. Ensure all client policies are clearly communicated, including coverage, conditions, and limitations. Participate in and oversee client entertainment activities. Manage credit control and agree appropriate remuneration with clients. New Business Development Create and maintain an active pipeline using Acturis. Identify client needs, design tailored insurance programmes, and collect underwriting information. Collaborate with brokers on strategy and sign off broking presentations. Renewal Management Develop renewal strategies for all clients, ensuring updates to cover requirements and programme design. Maintain fact-find and underwriting information, reviewing formally every three years or during re-broking. Liaise with brokers on re-broking strategy and sign off presentations. The Ideal Candidate: Essential: Cert CII qualified (Dip CII desirable) Significant experience in corporate insurance, preferably in General Commercial Lines Proven track record in client relationship management and business development Strong communication, influencing, negotiation, and leadership skills Customer-focused with exceptional interpersonal skills Self-motivated, driven, and target-oriented Team player with a collaborative approach Experience with Acturis system Ability to manage a target book of £250,000 comprised of smaller corporate cases ( Desirable: Previous Client Executive experience within a corporate broker Demonstrated ability to take on higher responsibilities and deliver exceptional results Understanding of European insurance markets TPBN1_UKTJ

Software Development Team Lead - Liverpool - £60k-£70k (DOE) I'm partnering with a Liverpool-based software organisation that is continuing to invest in its technology platform and is now looking for a hands-on Software Development Team Lead to take ownership of their core product and lead a small engineering team. This role is ideal for an experienced developer who enjoys remaining close to the code, but also wants responsibility for delivery, technical direction, and mentoring a team. The Opportunity You'll lead a team of around seven developers, working closely with the management team and customers to deliver enhancements to a flagship software product. Reporting directly to the Managing Director, you'll play a key role in shaping how software is designed, built, and released. This is a hands-on leadership position combining technical delivery with team supervision and stakeholder engagement. Key Responsibilities You will be responsible for: Designing, developing, and delivering high-quality software solutions Leading and supervising a team of developers, supporting performance and growth Owning delivery of software enhancements from concept through to release Working closely with management on product innovation and future development Ensuring customer projects are delivered to agreed timescales and quality standards Using Jira to manage development activity, track progress, and maintain visibility Establishing and maintaining development processes covering design, build, test, and release Supporting customers and delivery outside of standard hours when required Tech Stack & Experience Microsoft .NET / C# SQL Server React Native Jira (delivery tracking and Agile workflows) Leading and mentoring developers Additional experience that would be beneficial: Working on customer-facing software products Operating in a fast-moving, evolving technical environment What They're Looking For At least 5 years' commercial software development experience Strong hands-on background in .NET, C#, and SQL Experience building or supporting applications using React Native Previous leadership or team supervision experience (or readiness to step into this role) Ability to understand customer business requirements and translate them into technical solutions Strong communication skills and confidence working directly with customers Flexible approach and willingness to support delivery outside standard hours when required Salary & Benefits £60,000 - £70,000 per annum, depending on experience and leadership capability 25 days annual leave Company pension scheme Opportunity to play a key role in the ongoing development of a core software product Why This Role? This is a great opportunity for a hands-on technical leader who wants real ownership of a product, direct influence over technical decisions, and the chance to lead a small team in a close-knit business environment. If you're open to a confidential discussion, apply now and I'll be in touch. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. TPBN1_UKTJ

Senior Business Development Manager / Junior Sales DirectorSalary: 65,000 - 75,000 basic + profit share (OTE 74k-93k+) Location: Hybrid - North West based (Liverpool + UK travel) Type: Full-time, permanent | Field-based / Hybrid Are you a hands-on new business sales leader ready to build and scale a sales function?Our client is a well-established, values-driven manufacturer operating across the workwear and specialist uniform market. As part of a clear growth strategy, they are now looking to appoint a Senior Business Development Manager / Junior Sales Director to drive new business acquisition while laying the foundations for a high-performing regional sales team. This is a true player-manager role: initially focused on winning new customers yourself, before evolving into a senior sales leadership position as the team and revenue grow. The OpportunityIn the early stages, you will lead from the front - prospecting, pitching and securing new business across defined customer sectors, with full ownership of your own sales target. Alongside this, youll shape the sales strategy, define priority markets and ensure a best-in-class customer experience. Within the first 3-6 months, youll begin building your team, starting with responsibility for two Customer Service Representatives and the recruitment of a Regional Business Development Manager / Account Manager. Over the next 1-2 years, this role is expected to progress into a Sales Manager / Sales Director position, with responsibility for regional targets, team development and larger-scale account growth. Key ResponsibilitiesNew Business + Field-Based Sales Leadership • Personally drive new business acquisition, operating as a top-billing contributor in year one, • Identify and prioritise customer verticals, routes to market and value propositions, • Build long-term customer relationships through consultative, service-led selling, • Represent the business at customer meetings, industry events and trade shows Sales Strategy + Growth • Develop and implement a scalable sales strategy aligned to growth plans, • Own pipeline management, forecasting and sales performance reporting, • Use market insight and customer feedback to continuously refine the proposition People Leadership + Team Development • Line manage Customer Service Representatives, ensuring an excellent customer experience, • Recruit, onboard and develop Regional BDMs / Account Managers as the team grows, • Transition accounts over time, moving from individual contribution to strategic leadership, • Coach, motivate and develop the sales team to exceed targets Cross-Functional Collaboration • Work closely with operations, customer care and marketing to ensure seamless delivery, • Contribute to leadership meetings with clear performance insight and market intelligence Person Specification* Proven track record in B2B new business sales, ideally within workwear, uniforms or a related sector • Demonstrable success as a hands-on, high-performing individual contributor, • Experience managing or mentoring others, with clear potential to step into senior sales leadership, • Strategic mindset, able to define markets and sales approaches - but comfortable executing personally, • Strong relationship-building, communication and influencing skills, • Resilient, proactive and comfortable in a field-based role with regular UK travel, • Full UK driving licence required Package + Benefits* 65,000 - 75,000 basic salary • Profit share + Bonuses (c.10-20K 1st Year), • Car or car allowance provided, • Flexible, hybrid working environment, • Clear progression into a senior Sales Director role as the function grows To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Artifex Interior Systems is pleased to confirm the below opportunity within our business: HSE Manager Main purpose of the job To develop and implement Health, Safety Environmental & Sustainability best practice, ensuring their Plant complies with current health safety and environmental legislation, approved codes of practice and guidance in relation to employment and service provision. To work proactively with managers to establish and maintain safe systems of work and a safe environment for colleagues and visitors. The HSE Manager plays a vital role in supporting the AGM to ensure that the plant consistently meets the HSES requirements of Artifex Interior Systems and complies with relevant Artifex standards and local legislative mandates. This includes active engagement with internal and external stakeholders when necessary. Additionally, dedicated to a continuous enhancement of safety, sustainability topics and environmental performance. They take on a leadership and coaching the site team, providing guidance and support. Furthermore, they are responsible for gathering pertinent HSES data and reporting, as necessary. This role also involves evaluating the effectiveness of site management systems, initiating corrective actions, implementing improvements, and reporting on progress. It is crucial that all local procedures align with Artifex Interior Systems requirements. Main missions and results Support the HSES Director support and assisting the HSE function, with action plans, meetings, and technical support. Support ISO14001 / ISO45001 internal crossover audits 3-day internal audit against ISO14001 / 45001 international management standards, must be familiar with HSE management systems and ISO norms and have working knowledge of ISO50001. SIP Audits (systemic improvement process) review audits against the Artifex standards, review SIP at during the integrated audits. HSE communications, HSE Alerts, Good Behaviours writing and preparing communications. Tracking open points from audits, investigation reports / roadmaps collating and reporting findings Accident / incident analysis identify trends and 5 why root cause analysis collating and reporting findings. Process statistical data reports for the site management team. Improvement plans create improvement plans for continuous improvement & manage the improvement plans. Experience in document management ensuring all documents are controlled according to correct standard. Support Health, Safety, Environmental & Sustainability committee meeting Outline and define how the requirements for Health Safety & Environmental, (HSE/EHS), from a management systems point of view will be met. (GDS, global documentation system) HSES standards applicable and of customer requirements are permanently met for the site under their responsibility. Document the local management system in a manual and documents required. Provide feedback to the HSES Director to provide best practice communications to the UK Group. Support in the reporting of audit results and status about related corrective actions. Support the HSES Director to ensure that deviations found during internal system audits are closed within the appropriate period. Advise the Management Teams their responsibility and the Management Systems Manager about the measures necessary to increase the management systems effectiveness. Train and coach plant management team to establish and maintain a documented management system meeting the requirements of ISO14001 / ISO 45001 and other environmental, health & safety standards and customer requirements applicable. Support and guide the location during the preparation for 3rd party audits. Is responsible to ensure that deviations found are closed within the appropriate period by the plants under their responsibility and by the plants/departments/positions that they have audited. Keep themselves informed on the changes, health safety & environmental legislation, ensuring that new legislation is reviewed and added to legal registers. Participate in the Management Review ISO14001/ISO45001 for corporate. Report on HSE status and provide advice on improvement activities. Support with implementing actions related to HSES programmes. Coach the management team on HSES matters. Maintains a good knowledge of all procedures related to their position and activities. Gives personal example of adherence to these procedures. Requires the same from their subordinates. Considers companys policies and procedures knowledge and consistent application as a key element in any individual performance evaluation. Clear communication, coaching, and to support employees to address HSES concerns. Artifex Interior Systems Policies and Procedures, clear communication of the ZERO Tolerance Policy, transparency, ensuring escalation of HSE concerns to the corporate management team. A support function for the UK team. Manage and report the sustainability kaizen process. Ensure all employees and visitors receive the correct HSES induction, align to group requirements. Capture and report incident statistics, identifying trends. Track / drive site corrective action. Preferred skills and experience Previous experience in the automotive industry, some of which as quality and/or HSE Engineer, or experience in production sector as HSE Manager and/or Specialist. Experience in document management ensuring all documents are controlled according to correct standard. Engineer in chemistry, machinery, or mechanics; degree related to environment and/or health & safety; or equivalent education. Knowledge of ISO14001 & ISO 45001, of applicable HSE legislation and of customer requirements. Knowledge of ISO/IATF16949. Fluent in English. PC Literate Knowledge and use of MS-Office. Excellent organisational and communication skills Empathic and active listener Must be able to manage several tasks/activities. Understanding new and existing HSES principles, technologies, and processes with passion for continuous learning. Proven interpersonal and influencing skills. High level of drive and personal commitment. Working well under pressure and engaging at all levels of the organisation both internally and externally. Well-developed leadership skills with excellent influencing capabilities. Ability to make and accept challenge positively and debate confidently. Credible with peers and able to demonstrate added value. High problem-solving skills with drive for continuous improvement. Deliver on promises, do what they say they will do, when they say they will do it. High degree of integrity always prepared to do the right thing. What you'll get You will receive a competitive salary ranging plus company holiday pay. Working hours are 40 per week on days. Training will be given to the right candidate with the opportunity to join an expanding site within our organisation. Artifex is an equal opportunities employer and committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. We oppose all forms of unlawful and unfair discrimination. We are committed to creating an environment in which individual differences and the contributions of all our staff are recognised. I nterested? If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with your contact details. If this job isn't quite what you are looking for but you are looking for a new position within Automotive, please contact us for a confidential discussion on your career. TPBN1_UKTJ

A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams. This role includes developing strategies that align with business growth and ensuring customers receive good outcomes.

A multinational IT services company is seeking a Customer Experience Director to lead their Service Desk operations. The ideal candidate will have over 20 years of leadership experience in IT managed services and a strong background in ITIL frameworks.

Director of Technology & Customer Experience. Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services. Here, you will find the scale, ambition, and support to deli

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. Candidates should have experience in social housing or customer-focused regulated sectors. This role involves managing a large remote team, improving customer service proc

A leading arts organization in the East Midlands is seeking a Head of Customer Experience & Operations. This role involves shaping visitor experiences and driving commercial growth.

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation’s resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. As Director of Customer Experien

A leading housing organization is seeking a Director of Customer Channels to enhance customer experiences in West Yorkshire. This strategic role requires leadership and the ability to drive transformation across customer service channels, ensuring high-performance and regulatory compliance.

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Experience designing scalable support strategies, self‑service systems, and customer journey frameworks. You will oversee customer support stra

A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. This role involves managing front-line teams to ensure exceptional service, driving operational excellence, and advocating for customers. With a minimum of 10 year

A well-established consumer experiences company in Greater London seeks a Customer & Sales Director for a newly created executive position. Candidates should have senior leadership experience in customer value roles, with a strong track record in commercial improvement. This role involves taking own

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

Ideal candidates will have senior-level experience in customer-facing organizations, understanding the importance of long-term relationships and service quality. A leading housing association in the UK is seeking a Non-Executive Director to strengthen its Group Board.

Customer Experience Director - Divisional Head. The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. You will play a critical role in driving operational excellence, optimizing service delivery processes,

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints.

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experie

A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. The ideal candidate will have extensive experience in B2B SaaS and managing leaders, with a focus on driving regional growth and operational excellence. This role

Volete entrare a far parte del gruppo leader in Europa nel settore della salute e del benessere ?.I membri del nostro team sono gli ambasciatori della nostra attivit e il cuore di ci che facciamo.Siamo alla ricerca di un receptionist appassionato da inserire nel nostro team!.In qualit di receptio

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Cleaner to join our centre. We are looking to hear from candidates who have previous Cleaning experience, ideally including deep cleaning toilets and changing rooms. A pla

Previous cleaning experience is valued but not essential; we provide training.

As a busy and expanding practice, we're looking for someone who thrives in a pressure, customer-facing environment. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!. If you have str

The successful candidate will be a professional and committed individual with relevant experience working as a receptionist, ideally within a private clinic/hospital; however we would consider applications from individuals that have experience and a passion for patient/customer care within sales, re

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Sevenoaks School is currently seeking to appoint a School Cleaner (part-time, all year round).We are looking for an individual who is reliable, punctual and proactive with a 'can-do' attitude and attention to detail.Please see the Job Description for full details about the role.For ap

We are looking for someone who is organised, adaptable and self-motivated with great customer service skills and a friendly, outgoing manner.

LIVERPOOL - We are looking for a cleaner to join our team at a school at Margaret Road, Walton, Liverpool, L4 3RX.A DBS application will be required for this position.Please make enquiries to our jobs hotline on quoting ref ( STF020 ).

We're working with a leading soft services FM provider to recruit a reliable and detail-oriented Cleaner for a single-site role in Bromborough.This is a fantastic opportunity to join a friendly and supportive team in a long-term, stable cleaning position.You'll play a vital role in keeping the site

About the Role We are seeking a professional, proactive, and customer-focused Receptionist / Facilities Support to be the welcoming face of a busy Bristol office.

Handling customer enquiries with professionalism and confidence. Processing customer orders accurately and efficiently.

Are you looking to use your skill set in a rewarding environment with our welcoming and specialised.Come and join the Agincare family as an Bank Administrator/Receptionist.Click here to view the care home Quality Commission rating - an Agincare employee you'll enjoy.R

Previous experience in a reception or customer‑facing administrative role. You will work closely with the Directors and senior staff, managing communications, helping customers and visitors, maintaining records, and ensuring administrative tasks are handled efficiently. You will be the point of co

JOB DESCRIPTION: Our client is looking for an experienced, fast paced, and hardworking cleaner to join their team. Requirements for the role Previous experience Reliable ReferenceIf you are interested in the role, please send your CV or call me on (phone number removed).

Are you passionate about launching a career with endless growth opportunities.Are you ready to embrace a modern approach to the events industry while developing your personal and professional skills?.

Customer Sales Assistant - No Experience Required - OTE of £24000 - £30000 per annum. Our London-based client is currently recruiting enthusiastic and driven Sales and Customer Service Assistants. Successful candidates will be involved in all aspects of sales, customer service and promotional camp

We are seeking a reliable and hard-working cleaner to support a school in the Birkenhead area with maintaining a clean, safe and welcoming environment.This role is ideal for someone who takes pride in their work and is looking for consistent afternoon or early evening hours.As a School Cleaner, you