Trabajos customer experience director en LeicesterCrear alertas

Technical Sales Manager East Midlands to c£60k + generous benefits Our client can demonstrate almost half a century’s expertise in the design, development and manufacture of bespoke special purpose automation and robotic systems for a diverse range of industry sectors and are regarded by many in the industry as one of the leading automation system solution providers in the whole of the UK. As a result of continued success and a planned programme of strategic growth, they are now seeking to recruit an experienced, driven and highly self-motivated Senior Technical Sales Manager to complement their established and successful business development team and maximise opportunities with both existing and new clients through the provision of automation and robotic solution sales. As a Senior Technical Sales Manager working in a fast paced Automation and Robotics Sales environment, you will liaise extensively with both internal and external customers in order to develop and grow a realistic pipeline of business from both new and existing clients that will benefit from the portfolio of solutions available, handling any and all enquiries quickly and accurately in order to ensure project success and ensuring the delivery of your individual sales target. Reporting to the Sales Director, you will undertake a range of duties and responsibilities that will include (but not be limited to): • Identifying and engaging with new and existing clients, attending Customer sites to nurture relationships and understand their current and future requirements, identifying and recommending enhancements, modifications or upgrades that will benefit their business and prove commercially advantageous to all., • Creating and maintaining Sales Analysis Sheets for each enquiry received, • Reporting enquiry results in the weekly Sales Meeting and providing visibility of future enquiries and potential market demands or competitor developments., • Creating financially viable and commercially beneficial quotations for enquiries and reviewing internally prior to sending out to the Customer, • Understanding the budgetary and timescale requirements for the enquiry, • Regular communication with the Customer throughout the life of enquiry, • Setting up Sales Handover meetings to transfer details of the order over to the technical team and supporting the project team and the Customer throughout the project life cycle when required. To be considered for this varied and challenging role it is envisaged that the successful candidate will demonstrate previous technical sales management experience gained through working with automation systems, ideally within the medical systems sector, and will realistically be qualified to at least HND level or above in a relevant engineering or business-related discipline. With a self-motivated and organised approach to making the best use of your time as well as a high level of commercial acumen, you will possess excellent communication skills at all levels and be flexible to travel both within the UK and overseas as required. Contact the Sales Team at Premier Technical Recruitment on 01827 68400 or email your cv in confidence to for further details.

The opportunity We are supporting a world-leading complex capital equipment business in the appointment of a Director of Sales – EMEA. This is a senior commercial leadership role with full responsibility for driving sales growth, service performance and market development across Europe and the wider EMEA region. The business operates at the cutting edge of technology supplying highly engineered solutions into demanding sectors. The company forms part of a large, highly respected US-based industrial technology group, offering both stability and long-term investment. This role is based at the global headquarters in the UK and reports into senior global leadership. The role As Director of Sales – EMEA, you will lead a multi-country organisation spanning Sales, Field Service and Applications, with responsibility for a team of 35+ people across direct sales teams, country managers and distributor partners. Key responsibilities include: • Owning and delivering the EMEA sales and service growth strategy, • Leading, coaching and developing country sales managers and regional teams, • Driving performance across direct sales and distributor / partner networks, • Growing aftermarket and service revenue, working closely with global service leadership, • Sponsoring key accounts and engaging directly with strategic customers, • Developing annual operating plans, budgets and forecasts aligned to group strategy, • Embedding strong CRM discipline, pipeline management and forecasting accuracy, • Working with marketing teams to deliver effective digital, event and trade show activity, • Identifying new markets, applications and routes to market across EMEA This is a hands-on leadership role combining strategic planning with regular customer and partner engagement. The person We are looking for an experienced, commercially credible sales leader with a proven track record in industrial capital equipment or technical solutions. You are likely to bring: • 5–10+ years’ success in senior sales leadership roles across multiple EMEA territories, • Experience managing direct sales teams and distributor networks, • A background in capital equipment, instrumentation or similar complex systems (long sales cycle), • Strong commercial judgement with the ability to balance growth, margin and forecast accuracy, • Confidence operating within a structured, metrics-driven, global organisation, • The gravitas to build long-term relationships with senior customers and internal stakeholders, • Cultural awareness and experience working across markets in the EMEA region, • A technical or engineering degree (or strong technical learning agility) Additional European language skills are an advantage but not essential.

Ideal candidates will have senior-level experience in customer-facing organizations, understanding the importance of long-term relationships and service quality. A leading housing association in the UK is seeking a Non-Executive Director to strengthen its Group Board.

A global enterprise software firm seeks a Director of Global Customer Experience to lead world-class post-sales support for financial services clients. This is an excellent opportunity to shape customer experiences across regions. The ideal candidate will have over 10 years' experience in service de

The successful candidate will have extensive consulting experience and proven leadership in driving CRM and customer care innovations. This strategic role demands a collaborative leader passionate about enhancing customer experiences and leading high-performing teams in a flexible working environmen

A prominent railway company based in London is seeking a Customer Excellence Director to shape and drive the overall customer experience strategy. The ideal candidate will have proven experience in customer-centric strategies, strong leadership skills, and a track record of impacting customer satisf

A leading housing organization is seeking a Director of Customer Channels to enhance customer experiences in West Yorkshire. This strategic role requires leadership and the ability to drive transformation across customer service channels, ensuring high-performance and regulatory compliance.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A community-focused housing association in the Glasgow area is seeking a Director of Customer Services, responsible for strategic leadership in delivering quality customer services. This role involves using data to enhance customer experience, drive service innovation, and ensure integrated service

First impressions count, and so do lasting ones! As our Director of Customer Experience, you'll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You'll be the driving force behind delivering custom

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Build, mentor, and scale a high‑performing customer experience organization, setting standards for excellence across channels. Experience desig

A recruitment service is seeking a Director of Payroll Customer Services to lead a global team in delivering exceptional service experiences. This remote role emphasizes strategic leadership, operational excellence, and the ability to drive customer satisfaction. The ideal candidate will possess str

A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. This role involves defining the post-sales strategy, overseeing a unified organization of around 18 employees, and ensuring collaboration across functions such as

A global logistics company in the UK is seeking a Customer Experience Manager to enhance customer support and ensure a seamless customer journey. This role involves leading cross-functional teams, owning and testing business continuity plans, and up-selling to customers. The ideal candidate will dem

An energy company in the UK is seeking a CX Design Director to lead the end-to-end customer experience strategy across all touchpoints. This senior role requires deep expertise in service design and a track record of shaping customer journeys. The successful candidate will lead a multidisciplinary t

A major transport company is recruiting for a Customer Excellence Director based in London. The role involves leading the customer experience strategy across various touchpoints, ensuring high satisfaction and quality. The ideal candidate will have extensive experience in a customer-centric sector,

A government body is seeking two experienced Deputy Directors to lead its Service Delivery Directorate. These senior leadership positions will be pivotal in enhancing customer experience and driving operational excellence. The successful candidates will manage multidisciplinary teams, focus on conti

The Director, Global Customer Experience will lead a global organization delivering world‑class post‑sales experience to tier‑one and tier‑two financial services institutions, covering 24x7 application support and a team of Service Delivery Managers responsible for a mission‑critical SaaS

A leading consulting firm in the United Kingdom is seeking a dynamic Director to expand their Financial Services business through Customer Experience Transformation initiatives. The ideal candidate will possess profound consulting experience, especially in the insurance sector, and have a solid trac

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation's resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. As Director of Customer Experience

Significant experience (typically 10+ years) in customer support, service delivery, or customer experience within enterprise software / SaaS, serving global financial services or similarly regulated industries. The Director, Global Customer Experience will lead a global organisation delivering world

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experie

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. The Director of Customer Experience builds brand loyalty and trust, setting the tone for service excellence,