Are you a business? Hire customer experience director candidates in London
Are you a design and digital savvy creative marketeer looking for their next challenge? Do you have a passion for sharing engaging stories about people and places? Then you might just be who we're looking for! Concept Culture is a specialist branding and marketing agency for the Built Environment sector (Architecture, Construction, Placemaking, Property). Our creative team is looking for an enthusiastic Marketing Assistant to deliver engaging branding and content solutions for our clients and our own marketing initiatives. ** The role:** Working closely with the Creative Director, you will support marketing activities for our clients and our digital platforms, including, but not limited to: - Running marketing campaigns and measuring outreach effectiveness - Creating content to raise brand awareness for our clients (e.g. web, podcasts, newsletters, blogs, social media, events) - Delivering high-quality client projects, managing project milestones and outputs - Creating content for business development activities (e.g. business meetings, proposals) - Maintaining the customer relationship management (CRM) database - Creating and publishing content for Concept Culture's digital channels - Liaising with internal and external creative teams to deliver engaging content. ** The specifics:** - Remuneration: £22,000 - £28,000 (pro-rata per annum), based upon experience - Start date: Immediate - Contract role: 2 - 4 days per week - Location: Hybrid (Ability to commute to London, UK once per week for in-person meetings) About you: - Experience in the Placemaking, Architecture, Real Estate, Property, Construction, or Arts & Culture sector(s) - You have 2+ years of marketing, branding, or communications experience working for an agency, in-house, or freelance - You are a creative marketeer with an eye for design and a passion for storytelling - You thrive in a fast-paced, autonomous, and remote team environment - You have strong copy writing skills and can write compelling content for websites, blogs, newsletters, social media, and other marketing collateral - You can create basic graphics for digital platforms and social media - You have experience with digital and design tools - You enjoy networking, meeting new people and making connections ** What’s in it for you?** - Work with great clients who are delivering world-class, inspiring, and impactful projects in the built environment, real estate, and property sector, including developers, architects, and placemaking consultancies - The opportunity to be a part of the growth and direction of a purpose-led creative agency - Hybrid and flexible working culture ** About us:** Concept Culture (www.conceptculture.co) is a specialist creative agency for the Built Environment. Our clients include architects, developers, placemaking consultancies, and sustainability organisations. We are passionate about sharing stories of people, culture, and place. We look forward to hearing from you!
Qualifications • English (Required) • Driving Licence (Required) • United Kingdom (Required) • Construction: 5 years (Preferred) Full Job Description Job Title: Handyman Department: Service Team Reporting to: Operations Manager Role Dimensions: You will work closely with our operations team to deliver high quality work that is carried out on time and on schedule. You will report to our operations manager and company directors. Principal Accountabilities: • To always maintaining and delivering top quality customer service and quality of work • Always maintaining a professional and customer service driven service • Hitting customer review targets Knowledge, Skills and Experience: • Highly proficient skill set in plumbing, tiling, electrics, decoration, and carpentry • An excellent approach to customer service and customer care • Highly organised & able to prioritise a varied workload • The ability to work under pressure with excellent attention to detail • Able to demonstrate initiative along with a 'can do’ approach • Great work ethic, ability to be able to work in a small team • Excellent diagnostic and problem-solving skills to identify issues and effectively deal with them Personal Attributes: • Professional and credible ambassador of the Bits Bobs and Odd Jobs values • Ability to mix confidently with our team and the calibre of customers • A winning mentality - demonstrating great drive to achieve outstanding results. • The ability to maintain a consistent high level of work and professional output in times of change. • Comfortable at taking directions, but also able to contribute to strategy and tactical measures. • Ability to work well within a team environment. Job Types: Full-time (Monday - Saturday), Permanent Salary: £33,000.00-£35,000.00 per year Experience: • Construction: 5 years (preferred) Language: • English (required) Licence/Certification: • Driving Licence (required) Work authorisation: • United Kingdom (required)
Job Title: Property Coordinator/Assistant Property Manager Reporting To: Director/Operations Manager Place of Work: 29A Osiers Road, Wandsworth, London, SW18 1NL Position: Full Time – Monday-Friday – 9am-5.30pm Salary: Dependant on experience and qualifications Job Description: This role would suit an applicant with excellent customer service and administration skills. Will suit a self-motivated individual who can deal efficiently with customer enquires and can see these through to conclusion where appropriate. Previous experience in Leasehold property management is ideal but not compulsory as training will be given and the opportunity to work towards IRPM qualification. The role is to provide support to small property management team along with general office admin duties. This will involve and is not limited to: Property Management Team Support · To provide general support to the property management team · Arrange weekly Property Management Team meeting, update tracker, and distribute accordingly. · Working closely with the Property Management team assisting with the management of the portfolio. · Issuing works orders, chasing contractors, and ensuring the works are undertaken to satisfactory completion. · Completing mail merges · Obtaining quotations where necessary · Annual review of contracts alongside property management team and to provide assistance for tender reviews. · Distribution of keys, parking permits etc · Issuing newsletters via mail chimp or another platform · Keeping property websites up to date – Buildings insurance, budgets etc · Taking on responsibilities for the Helpline role as well as being main contact for helpline queries on designated properties · Taking detailed notes and producing meeting minutes · Assisting Leaseholders in submitting insurance claims for damages caused to demised areas. · Submitting and managing insurance claims for damages caused to communal areas. · Online filing at Companies House · To take on the responsibility of projects as and when required to be completed to the given deadlines. Including but not limited to: · Managing and updating of the Master Database · Managing and updating of the Access Log · Managing and updating of key log · Managing and updating of the Compliance diary · Managing and updating of Health and Safety escalations · Managing budget tendering as and when required Telephones · Answering incoming calls and liaising with service helpdesk · Taking and distributing messages to the correct members of the team General Office Admin · Printing, copying, binding, franking etc. · Ordering stationary i.e., paper, envelopes Training Training will be given where necessary, to include but not limited to: · PROPMAN – Both general training and on CRM package · Mail Chimp (email mail out software) · Phone System – Wessex · IT – Wessex Job Types: Full-time, Permanent Pay: £26,000.00-£28,000.00 per year Schedule: Monday to Friday Work Location: In person
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