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A leading multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. This role involves overseeing operations, driving excellence, and optimizing service delivery while fostering a positive team culture. Join to help enhance IT support ser

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. Exper

A leading IT managed service company in the UK is seeking a Customer Experience Director to manage its Service Desk operations. Ideal candidates will have a Bachelor's degree in IT or a related field and significant leadership experience in IT service management. Responsibilities include budget mana

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer‑centric culture. Exp

Select how often (in days) to receive an alert:.UK - Hatfield, UK - London, UK - Milton Keynes |.The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company.The role involves overseeing the day-to-day operations

Location London (Hybrid working) 3 days working from home 1 day per week in the London office 1 day per week visiting client sites (London-based solicitors) Our client is a growing legal systems support and software development company, specialising in legal accounting and practice management solutions for solicitors. They design and develop software specifically for law firms, combining deep legal knowledge with modern technology to improve efficiency, compliance, and reporting. With ambitious growth plans on both the technical and client sides, this role offers a unique opportunity to join early and develop into senior operational and leadership positions over time. This is a customer-facing support role ideal for someone with legal cashiering or legal accounts experience who is interested in moving into the technology and systems side of legal services . You will act as the bridge between solicitors and our technical team, providing expert support on legal accounting systems, assisting with training, and helping clients get the most from the software. Over time, the role can grow into operations management and director-level responsibilities as the business expands. Key Responsibilities of Legal Systems Support Specialist: Customer Support & Client Engagement: Provide first-line and second-line support to solicitor clients using Legal systems Support legal accounting and cashiering queries from a technical perspective Deliver client training sessions, including working directly with partners and senior staff Attend customer sites approximately one day per week Ongoing relationship management with a small but growing client base Legal Accounting & Systems Support: Apply legal cashiering knowledge to troubleshoot and resolve system issues Support configuration, testing, and demonstration of software for new and prospective clients Assist with demo and test-run environments for pipeline clients Work closely with the development team to translate client needs into system improvements Essential: Experience working as a legal cashier or in legal accounts within a law firm Strong understanding of legal accounting principles and compliance Confident communicating with solicitors, including partners Comfortable learning and working with software and technical systems TPBN1_UKTJ

OTE of £55,000 to £60,000 a year. up to 4 0% personal commission, career progression and a competitive basic salary. Train and develop with a Company that supports you with a strong and respectable brand? Martyn Gerrard has a dynamic and ever-growing lettings department, headed by Lettings Director Greg Tsuman who in June becomes the President of ARLA Propertymark. We deal with a varied range of good quality properties across North & North West London. We are looking for motivated people to join our successful thriving team. Martyn Gerrard is a long-established estate agency operating in the North & North West London area, covering all aspects of the property industry from Residential & Commercial Sales and Lettings to New Homes and Property Management. We take pride in our innovative approach, implementing the latest technology to enhance our customers experience and drive business to your door. We provide you the tools to help you work more efficiently and productively - whilst not forgetting that estate agency remains a business reliant on building rapport. Whether you are experienced or new to the industry the Company invests in training its team to equip them with the knowledge and skills to excel. Martyn Gerrard believes in nurturing and developing talent and providing the opportunities for growth with a clear career progression path. With Martyn Gerrard you will benefit from an immediately recognisable and trusted brand, a generous market leading commission structure and a great work life balance. The Role: You will be working as part of a team to provide an outstanding customer experience to your clients and customers. You will be responsible for Booking and carrying out viewing for potential tenants, as well as supporting the negotiation process. Over time, we will provide you with all the training you need to actively look and develop potential Landlords. You will be able to convince them with the benefits of our services in order to bring their property onto the market in a managed capacity with us. You will be responsible for maintaining a database of potential tenants, scheduling and carrying out property viewings, and giving constructive feedback to the landlord. As this role has business development opportunities in it, you will have the opportunity to earn up to 40% commission. Requirements: A People person with the ability to build and maintain professional relationships. Excellent communication skills both verbal and written. Well organised with an attention to detail. A full driving licence. If you are ready to work with our successful team and unlock your potential, send your CV with a covering letter explaining why you want to join us. TPBN1_UKTJ

The Role: Head of Bookers Location: North London Salary: £60,000 Sector: Serviced Accommodation This is a great opportunity for someone coming from a sales and business development background in the accommodation space. We're looking for a commercially astute, strategic, and sales-driven Head of Bookers to join our senior team and help drive business growth over the next five years. This is a pivotal, hands-on leadership role for someone who thrives in a fast-paced, results-focused environment with plenty of autonomy. About the Role You'll lead the Bookings Teams and function—optimising enquiry handling, conversion rates, and revenue performance across all channels. Managing and developing a growing team of Booking Executives, you'll own the full enquiry-to-booking journey and ensure a best-in-class customer experience. Reporting to the Commercial Operations Director, you'll play a key role in building scalable processes, improving systems, and shaping the commercial strategy as they continue to expand nationwide. Key Responsibilities Lead, coach, and develop a high-performing sales team to exceed conversion and revenue targets. Drive continuous improvement across enquiry handling, response times, and sales conversion rates. Analyse performance data to identify trends and optimisation opportunities. Maintain and refine booking systems, SOPs, and workflows for efficiency and scalability. Manage and grow relationships with external partners and distribution channels. Collaborate with internal teams to enhance digital and website performance from a conversion perspective. Skills & Experience Proven experience in a sales-led bookings or reservations role, ideally within hospitality or accommodation. Strong leadership and people management experience. Commercially minded, target-driven, and data-savvy. Skilled in using CRMs, booking platforms, and performance metrics to drive improvement. Confident communicator and motivator who thrives in a growing, entrepreneurial environment. Based in North London, within a collaborative, fast-moving business that values local engagement and hands-on leadership. Are you ready shape the future of our bookings function and play a key role in driving the next phase of growth? Send you CV to To view all our vacancies, go to, You must be able to live and work in the UK without restriction. TPBN1_UKTJ

A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams. This role includes developing strategies that align with business growth and ensuring customers receive good outcomes.

A leading arts organization in the East Midlands is seeking a Head of Customer Experience & Operations. This role involves shaping visitor experiences and driving commercial growth.

A well-established consumer experiences company in Greater London seeks a Customer & Sales Director for a newly created executive position. Candidates should have senior leadership experience in customer value roles, with a strong track record in commercial improvement. This role involves taking own

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. This role involves managing front-line teams to ensure exceptional service, driving operational excellence, and advocating for customers. With a minimum of 10 year

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Experience designing scalable support strategies, self‑service systems, and customer journey frameworks. You will oversee customer support stra

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation’s resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. As Director of Customer Experien

The position requires strong leadership skills, collaboration across departments, and a passion for exceptional customer service, making a genuine impact in how L&Q responds to customer needs. A leading recruitment agency seeks a Director of Customer Service for L&Q in London. Candidates should have

Director Of Technology & Customer Experience. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery. Strategic vision & delivery

A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. This role involves defining the post-sales strategy, overseeing a unified organization of around 18 employees, and ensuring collaboration across functions such as

Ideal candidates will have senior-level experience in customer-facing organizations, understanding the importance of long-term relationships and service quality. A leading housing association in the UK is seeking a Non-Executive Director to strengthen its Group Board.

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery.

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints.

Director of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusi

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. Candidates should have experience in social housing or customer-focused regulated sectors. This role involves managing a large remote team, improving customer service proc