Trabajos customer experience director en CoventryCrear alertas

Commercial Manager - Yate, United Kingdom, BS37 5APJoin Our Team at Smurfit Westrock!Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.About UsWe are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.The RoleTo manage and oversee all commercial aspects of the sales function across the business. Provide, manage & develop the businesses commercial framework to cover local pricing, local and site tenders as well as National, MNA & PES Tenders. Assist and support the development of RF & Budget Forecasting as well as working closely with all key internal departments; Finance, Design & Operations.Main Duties Manage / Oversee the internal process for quotation, requests and tenders on a daily basis Authorisation of prices before quotation to the client, ensuring all necessary background information is obtained, including, where appropriate, consultation with design, sales and the operations team. Provide proactive, strong, well composed commercial support to the sales teams. Retain and improve margin with any change in quantity, colour, board grade or size adjustments Provide reliable and valid data on site’s sales & commercial results Ensure all tenders and e-tenders are responded to in time frames Optimise profitability at every opportunity Prepare all tenders and e-tenders for discussion about pricing strategy with the Sales Director & General Manager Oversee the sites commercial / financial reporting and system checks on pricing and orders from the system Design and execute the structured and regular reporting system on customers and new/current specifications margins and sales results; quotation response times, enquiries processed and work mix, the daily order intake and despatch report Develop and deploy commercial tools to support business improvement and growth. Analysing business data to identify cost reduction opportunities and establish these into the business. Utilising post-costing systems identify opportunities to improve customer profitability. Conduct additional analysis on site’s sales and customers profitability as required Skills Knowledge and Experience Understanding the end-to-end sales processes - working knowledge of Cobis would be an advantage Adaptable, quick thinking, persuasive, strong attention to detail, high work standards, extremely analytical. Highly proficient in using Microsoft office products. Ability to translate commercial data into action. Ability to handle complex projects and data as well as differing priorities at any one time High degree of interpersonal skills Highly organised and professionalWhat We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)Ready to make an impact? Apply today and help us build a sustainable future together.Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.We practice equality of opportunity in employment and select the best person for the job.

A government body is seeking two experienced Deputy Directors to lead its Service Delivery Directorate. These senior leadership positions will be pivotal in enhancing customer experience and driving operational excellence. This role involves strategic direction for services, collaboration with vario

Lead Engineer Working Hours: Monday to Friday Days (07:00 - 16:30) with a flexibilty of emergency availability for out of hours breakdowns, which will be paid a emergency fee/bonus We are delighted to be supporting exclusively, a HUGELY AMBITIOUS business in the food manufacturing sector to assist with the recruitment of a experienced Lead Engineer About The Role Reporting to Operations Director Preventative planned maintenance planning. Carry out Root Cause Analysis Providing support and guidance to the maintenance team Progressive pathways available for driven candidatesAbout The Candidate: Minimum 2 years experience in a senior engineering position, in a high-volume, fast-moving environment. Level 3 NVQ / HNC in engineering OR Time Served Engineer Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Must be able to work under pressure and meet deadlines, whilst maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.Apply Please send your CV via the Apply now option on the website If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch This vacancy is being advertised on behalf of gap technical who are operating as an employment agency. gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Closing Date: 18/03/2026 "By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

National Field Sales Manager - Automotive / Industrial Accelerating our sales and strengthening our team: We are seeking an additional Senior Sales Leader, ready to accelerate sales performance, through the cross functional Field Sales team, for an organisation proactive within multi-channelled, tiered supply routes across Industrial, MRO, Engineering and Automotive, Aftermarket, trade Distribution Channels. Career trajectory opportunity: This role offers genuine career trajectory into possibly a GSM / Sales Director type remit, based upon performance, and you will enjoy steering sales activity across multi-functional channels, allowing you to fully appreciate, and understand all facets of the markets which they serve and potentially likely to develop in the future. Ideal Location - (Central / South) - Salary Neg ££ (Circa £60k - £75k ote) + Bonus + Car + Pension Our utopia: Our ideal candidate will need to be a capable, intelligent Sales / Sales Management professional, adopting a customer and people centric outlook, inquisitive with a confident, flexible approach towards operating across multi-channel supply networks. Whilst industry experience covering the Industrial, Engineering and Automotive fields will be interesting, we pay more attention to your Sales ability / Sales Management prowess along with your capability to flex across sectors. 10 Key skills: • Knowledge and experience of working in a senior field based Sales Management capacity or highly sales driven environment will be paramount, ideally within Industrial MRO, Engineering or Automotive spaces. * Structured Sales Leader with a passion for hitting sales targets and meeting results through the activity of the Sales Team. * Proven track record in Sales Management and delivering sales. * Ability to mentor and improve individual performance, working to a Sales Plan. * Solid Sales Skills and Key Account Management abilities able to influence decision makers. * High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel. * Professional outlook able to maintain and develop personal integrity with customers and stakeholders. * Highly organised with solid work ethic approaching tasks tenaciously. * Flexible to travel and overnight as required. * Smart in appearance, punctual able to create excellent 1st impressions. Meet the employer sessions: Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd via our "meet the employer" sessions. We are hiring NOW so don't delay. JOB REF: 4324GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.

Sales Director Salary: Circa £75K + bonus + Car Allowance (£750 per month) + 25 days Hols (plus BH 33 total) + Pension + other benefits Location: UK - Remote Our client has been established for many years and has built a strong reputation within the Accident Repair and Automotive Refinishing sector, securing long-term partnerships with some of the most prestigious organisations in the industry. They are now seeking an experienced and driven Sales Director / Business Development Director to lead the business through its next phase of growth and beyond. This is a senior leadership role offering genuine influence, autonomy, and the opportunity to shape strategy at board level. This is an active sales role where you will be required to attend high level meetings with senior managers and stakeholders with the view of securing new and developing existing business. The Role As Sales Director / Business Development Director, you will: This is a high-level sales role and you will develop, lead, and deliver a clear commercial and growth strategy Drive new business opportunities across large buying groups, corporate customers, and distribution networks Lead from the front with a strong customer-facing presence Build, manage, and influence senior stakeholder relationships Own sales performance, budgets, targets, and P&L Represent the business at a senior level within the market Play a key role in shaping the future direction and success of the organisationEssential experience: Proven experience as a Sales Director, Business Development Director, or Sales & Marketing Director Strong background in selling into large buying groups, corporate entities, or major distributors Experience influencing and negotiating with senior decision-makers Ability to create, implement, and execute business strategy and commercial plans Strong leadership style with a hands-on, proactive approach Experience managing budgets, targets, and P<he Next Step: To register your interest for this Sales Director / Business Development Director / Sales & Marketing Director role in confidence please forward your CV to Robert Cox at Glen Callum Associates Ltd on or call (phone number removed) Job Ref: 4310RC Business Development Director Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you

National Field Sales Manager - Automotive / Industrial Accelerating our sales and strengthening our team: We are seeking an additional Senior Sales Leader, ready to accelerate sales performance, through the cross functional Field Sales team, for an organisation proactive within multi-channelled, tiered supply routes across Industrial, MRO, Engineering and Automotive, Aftermarket, trade Distribution Channels. Career trajectory opportunity: This role offers genuine career trajectory into possibly a GSM / Sales Director type remit, based upon performance, and you will enjoy steering sales activity across multi-functional channels, allowing you to fully appreciate, and understand all facets of the markets which they serve and potentially likely to develop in the future. Ideal Location - (Central / South) - Salary Neg ££ (Circa £60k - £75k ote) + Bonus + Car + Pension Our utopia: Our ideal candidate will need to be a capable, intelligent Sales / Sales Management professional, adopting a customer and people centric outlook, inquisitive with a confident, flexible approach towards operating across multi-channel supply networks. Whilst industry experience covering the Industrial, Engineering and Automotive fields will be interesting, we pay more attention to your Sales ability / Sales Management prowess along with your capability to flex across sectors. 10 Key skills: Knowledge and experience of working in a senior field based Sales Management capacity or highly sales driven environment will be paramount, ideally within Industrial MRO, Engineering or Automotive spaces. Structured Sales Leader with a passion for hitting sales targets and meeting results through the activity of the Sales Team. Proven track record in Sales Management and delivering sales. Ability to mentor and improve individual performance, working to a Sales Plan. Solid Sales Skills and Key Account Management abilities able to influence decision makers. High level of IT literacy, particularly presentations packages and analytical capabilities via Microsoft Excel. Professional outlook able to maintain and develop personal integrity with customers and stakeholders. Highly organised with solid work ethic approaching tasks tenaciously. Flexible to travel and overnight as required. Smart in appearance, punctual able to create excellent 1st impressions. Meet the employer sessions: Online screen interviews will be conducted by our exclusive recruitment partner Glen Shepherd via our "meet the employer" sessions. Please call Glen for an initial conversation on (phone number removed) or email with your CV detailing how your experience meets with the above. We are hiring NOW so don't delay. JOB REF: 4324GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you

Sales Director Salary: Circa £75K + bonus + Car Allowance (£750 per month) + 25 days Hols (plus BH 33 total) + Pension + other benefits Location: UK - Remote Our client has been established for many years and has built a strong reputation within the Accident Repair and Automotive Refinishing sector, securing long-term partnerships with some of the most prestigious organisations in the industry. They are now seeking an experienced and driven Sales Director / Business Development Director to lead the business through its next phase of growth and beyond. This is a senior leadership role offering genuine influence, autonomy, and the opportunity to shape strategy at board level. This is an active sales role where you will be required to attend high level meetings with senior managers and stakeholders with the view of securing new and developing existing business. The Role As Sales Director / Business Development Director, you will: • This is a high-level sales role and you will develop, lead, and deliver a clear commercial and growth strategy * Drive new business opportunities across large buying groups, corporate customers, and distribution networks * Lead from the front with a strong customer-facing presence * Build, manage, and influence senior stakeholder relationships * Own sales performance, budgets, targets, and P&L * Represent the business at a senior level within the market * Play a key role in shaping the future direction and success of the organisation Essential experience: • Proven experience as a Sales Director, Business Development Director, or Sales & Marketing Director * Strong background in selling into large buying groups, corporate entities, or major distributors * Experience influencing and negotiating with senior decision-makers * Ability to create, implement, and execute business strategy and commercial plans * Strong leadership style with a hands-on, proactive approach * Experience managing budgets, targets, and P&L The Next Step: Job Ref: 4310RC Business Development Director Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.

Candidates should have over 5 years of experience in customer experience roles, strong leadership skills, and a data-driven approach to improving customer satisfaction. A transportation company in Greater London is seeking a Director of Customer Experience to lead the design and delivery of a seamle

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. The Director of Customer Experience builds brand loyalty and trust, setting the tone for service excellence,

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

A leading consulting firm in the United Kingdom is seeking a dynamic Director to expand their Financial Services business through Customer Experience Transformation initiatives. The ideal candidate will possess profound consulting experience, especially in the insurance sector, and have a solid trac

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

A public service organization is seeking a Director of Customer Services to provide strategic leadership and enhance customer experience. This remote role requires significant experience in customer service management and the ability to drive improvements across complex operational environments.

This leadership role demands substantial experience in consulting, especially with a focus on customer service and CRM. A global consultancy firm is seeking a Director to lead Service Transformation efforts in the FS sector. This position involves developing strategies for operational efficiency and

A leading global consulting firm is seeking a Director for Financial Services Transformation to drive customer service and CRM initiatives. The ideal candidate will have extensive consulting experience, especially within the insurance sector.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as the Customer Service function. Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and po

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. The Director of Customer Experience builds brand loyalty and trust, setting the tone for service excellence,

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. Exper

The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions. Support the creation of scalable workflows, templates, and best practices to enab

A leading technology provider is seeking a Head of Customer Operations to oversee customer support and operational delivery. The ideal candidate will have a strong background in customer operations, incident management, and operational excellence. This high-impact leadership role involves managing t

The successful candidate will have extensive consulting experience and proven leadership in driving CRM and customer care innovations. This strategic role demands a collaborative leader passionate about enhancing customer experiences and leading high-performing teams in a flexible working environmen