Customer experience director jobs in Newcastle Upon TyneCreate job alerts

In a Nutshell…\n\nWe have an exciting opportunity for a Senior Quantity Surveyor to join our team within Vistry North East, at our Newcastle Upon Tyne office. As our Senior Quantity Surveyor, you will work within our wider Commercial, Estimating and Buying team, you will be responsible for supervising, managing and advising on the financial and contractual aspects of multiple construction projects. You will take responsibility for the execution of the Quantity Surveying function on allocated contract/s, in order to fulfil the requirements of the Company in maximising quality of service and profitability. You will provide a range of cost control and financial reporting duties across all aspects of construction work undertaken by the company.\n\nWe value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.\n\nLet's cut to the chase, what's in it for you…\n\nCompetitive basic salary and annual bonus\nCompany car, car allowance or travel allowance\nSalary sacrifice car scheme available to all employees\nUp to 39 days annual leave plus bank holidays\n2 Volunteering days per annum\nPrivate medical insurance, with employee paid cover\nEnhanced maternity, paternity and adoption leave\nCompetitive pension scheme through salary sacrifice\nLife assurance at 4 x your annual salary\nShare save and share incentive schemes\nChristmas company shutdown\nEmployee rewards portal with many more benefits…In return, what we would like from you…\n\nBehave in line with our company values - Integrity, Caring and Quality\nHNC / HND in Surveying or equivalent\nProven experience as a PQS / SQS / Commercial lead working within a residential house builder (dependent on position level)\nExperience maybe gained from a similar position or promotion\nA good understanding or building regulations and legal obligations\nA good knowledge or construction methods and materials\nStrong mathematical and IT ability\nAbility to assess and analyse information\nGood business sense\nGood understanding of budget management\nNegotiating and networking skills\nExcellent communications skills\nAble to work under pressure, and accept criticism of work\nGood team working skills\nAccurate with an eye for detail\nA methodical approach\nWilling to work extra to meet deadlines as and when the business needs require itDesirable…\n\nDegree in Surveying or similar\nWorking towards being a Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS)More about the Senior Quantity Surveyor role…\n\nLead, support and coach your direct reports and the wider team to support their growth and development\nBe active in the recruitment of new starters to the team and then throughout the employee life cycle, including holding development reviews and succession planning exercises\nWorking closely with other departments, including Land, Development and Construction, you will attend design meetings to advise on all areas that may have a cost implication\nRecognise and advise Site Managers on delays, extensions of time and loss and/or expense and ensuring relevant notices are issued.\nAttend development meetings when appropriate, contract pre-start and subcontract package review meetings\nReceive initial tender information and assist in the preparation of the proposed tender lists and updating of subsequent procurement programmes\nPreparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required\nArrange and adjudicate budget settlement meetings, with the support of the wider Commercial team\nPrepare stage payment schedules to assist in the financing of the works\n Carry out pre-order meetings including all necessary Health & Safety requirements, finalising a tender sum and agreeing a stage payment schedule for payment purposes before preparing all contract documentation and placing the order\nPlace subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations\nIssue variation orders and development changes alongside providing cost advice on major variations prior to issue. You will issue revised contract drawings to subcontractors; negotiating the cost of variations including liaising between Buyers and Build Managers. You will provide a full range of pricing information for purchaser's extras\nCheck and arrange subcontractor payments, obtaining necessary authorisation for passing payments for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out within budget and analysing costs to assist on future estimates\nTake responsibility for the preparation of documents for the basis of external valuation with the client's agent (CSA, Stage payment schedule, Tick offs)\nKeep the RAMS schedule updated and issued to all relevant parties\nPreparation of financial reports including:\nInternal Valuations/CVRs and subcontract liability reports in accordance with schedule of accounting period end dates and deadlines\nMargin Analysis reports.\nCommercial Analysis (final margin) forecasts and Cost to Complete forecasts\nCash Flow forecasts\nTurnover forecasts\nDe-brief reports\nPlace and issue sub-contract orders in accordance with Group Policy and Commercial Best Practice to budget and within programme requirements. \nAttend and minute all sub-contract order adjudication meetings.\nAttend and project team meetings as required.\nComplete sub-contract orders to accord with site programmed build requirements in accordance with Group Policy and Group Rebate schemes and fully adjudicate prior to issue of documentation.\nSet up and regularly review with the site management team the PPQA tick sheet to facilitate sub-contract contract work payment.\nTo liaise with company management and provide all necessary forecast and site budget information to meet the business's reporting requirements.\nEnsure invoices/applications for payments are processed in accordance with Vistry Group Standard Terms and Conditions of Contract.\nMaintain a half yearly site reserve list.\nIssue Payment Withhold Notices, where a contractor application, or part thereof, is in dispute in accordance with Construction Act.\nImmediately advise management of notification of impending claim or legal action arising from a disputed claim or payment from a Sub-Contractor/service provider.\nDiligently use the Vistry Group construction system to manage site project administration, including orders, variations, valuations, etc.\nAssist in the regular review of materials on-site and material valuations.\nLiaise with the technical department to secure site adoptions and tender, let and administer maintenance orders, as required.\nComplete formal site closedown procedure in accordance with Group Policy.\nAssist the Commercial Director / Manager to ensure:\ncorrect financial controls of sites is maintained at all times.\nall sub-contract payments are recorded and processed through the surveyors and payments clerks in accordance with the general terms and conditions of purchase orders.\nInform the management team of any abnormal cost or circumstances which will have a significant effect on cost or have long term cost implications.\nEnsure Quantity Surveyors are pro-active on sites within their daily control, advice and discuss any operation or method where cost savings could be achieved.\nMentor, manage and develop assistant/ junior surveyors and ensure the efficient running of the surveying team.\nEnsure you keep up to date with legislation changes and attend training and technical training as and when require by the Company.\nAny other reasonable duties as directed by your line manager to support the wider teamsFinally, let's tell you a bit more about us…\n\nWe build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. \n\nJoin us in making Vistry. \n\n#LI-AD1

Commercial Director role working with a well-established Chemical Manufacturer in the Newcastle area - easily commutable from Newcastle, Whitley Bay, North Shields, Cramlington and Blyth. Offering a generous annual salary up to £80,00 plus a great benefits package.\n\nSalary and Benefits for the Commercial Director \n\nCompetitive Annual Salary: £70,000 - £80,000 (DOE)\nGenerous benefits package (pension, holidays, etc.)E3 Recruitment are proud to be partnering with a well-established, family-run chemical manufacturing and distribution business with a strong presence across the UK and an expanding global customer base. The company supplies high-quality chemical solutions to a wide range of industrial sectors, building long-term partnerships through a flexible and customer-focused approach.\n\nDue to continued growth and ambitious expansion plans, they are now looking to appoint a Commercial Director to play a key role in shaping the future of the business.\n\nThe Opportunity of Commercial Director\n\nThis is a senior leadership role within a dynamic and entrepreneurial SME environment. The successful candidate will take ownership of the commercial strategy, driving revenue growth while working closely with leadership to influence overall business performance.\n\nThis is a hands-on position, ideal for someone who enjoys operating across multiple areas of a business and is comfortable taking initiative in a fast-paced setting.\n\nKey Responsibilities of the Commercial Director\n\nLead and deliver the commercial strategy, driving sustainable growth across UK and international markets\nIdentify and secure new business opportunities within chemical manufacturing and distribution\nDevelop and manage key customer relationships, ensuring long-term partnerships\nWork closely with leadership on business planning, forecasting, and financial performance\nCollaborate with operations, logistics, and supply chain teams to ensure efficient delivery and customer satisfaction\nOversee pricing, margins, and commercial negotiations to maximise profitability\nContribute to wider business operations, aligning commercial activity with production and distribution\nMonitor market trends and competitor activity to identify new growth opportunitiesWhat We're Looking For\n\nProven experience in a senior commercial, sales, or business development role within the chemical sector\nStrong track record of winning new business and growing existing accounts\nSolid understanding of chemical markets, supply chains, and distribution networks\nCommercially astute, with experience in pricing, negotiation, and margin management\nComfortable working across multiple business functions in a hands-on capacity\nStrong communication and stakeholder management skills\nAbility to thrive in a fast-paced, high-responsibility SME environmentThe Person\n\nSelf-motivated, proactive, and results-driven\nEntrepreneurial mindset with a focus on growth\nAdaptable and willing to take ownership across different areas of the business\nStrong leadership presence with the ability to influence at all levels\nValues long-term relationships and a collaborative, family-run cultureWhy Apply?\n\nThis is a fantastic opportunity to join a growing and ambitious chemical business where you can make a genuine impact at a strategic level. The role offers real autonomy, variety, and the chance to play a key part in driving future success.\n\nHow to Apply: \n\nSubmit your CV direct for review for the Commercial Director role. Alternatively, please contact Toni-Marie Monks at E3 Recruitment for more information

Electronic Engineer \nReports to: Technical Director / Principal Electronic Engineer\nLocation: North East England (NE32)\n* £45,000 per annum, depending on experience.\n* 25 days holiday \n* Fully expensed business travel.\n\nAbout the Role\nThis is not a typical maintenance engineering role. This position involves the service, repair, calibration, and commissioning of highly specialised industrial inspection and radiographic systems used across sectors including nuclear, food production, security, research, and heavy industry. The successful candidate will work on advanced equipment and systems that are rarely encountered in conventional engineering roles. We are seeking a technically capable, practical engineer with a strong background in electrical and electronic systems. The ideal candidate will enjoy diagnosing faults in complex equipment and will take pride in delivering high-quality work to exacting standards. This is a well-established engineering business with a long-standing reputation for technical excellence. The organisation is committed to investing in its people, supporting professional development, and fostering a culture built on safety, integrity, and continuous improvement.\n\nRole Overview\nYou will be responsible for diagnosing, repairing, calibrating, and commissioning electrical, electronic, and electromechanical systems both in the workshop and at customer sites throughout the UK.\nThe role also includes providing technical support to internal departments such as sales and operations, ensuring customers receive appropriate technical solutions and responsive service.\nThis is a varied, hands-on role offering genuine exposure to specialist technology and an environment where technical judgement and initiative are highly valued.\n\nMain Duties and Responsibilities\n* Diagnose, fault-find, repair, test, and commission electrical, electronic, and electromechanical systems.\n* Ensure the safe operation of X-ray and gamma-based inspection equipment.\n* Repair and calibrate instrumentation and control systems.\n* Carry out planned preventative maintenance and routine servicing.\n* Prepare risk assessments, reports, certificates, and technical documentation.\n* Identify and report potential regulatory or compliance issues.\n* Provide technical support to sales teams to ensure suitable solutions are specified.\n* Contribute to continuous improvement by identifying process and technical enhancements.\n* Attend customer sites as required and represent the business professionally.\n* Support colleagues and other departments when needed.\n* Assist in improving engineering procedures and operational workflows.\n________________________________________\nEssential Experience and Qualifications\n* Degree (BEng) in Electrical, Electronic, or related Engineering discipline, or HNC/HND with substantial relevant experience.\n* Proven experience in industrial machinery maintenance, installation, or commissioning.\n* Experience with machinery control systems.\n* Working knowledge of PLC-based systems, including software diagnostics.\n* Competence in cable installation, termination, and panel wiring.\n* Experience dismantling, cleaning, and reassembling mechanical assemblies.\n* Ability to fault-find to component and PCB level.\n* Ability to read and interpret engineering drawings and electrical schematics.\n* Familiarity with industrial software packages and communication devices.\n* Strong IT skills, including Microsoft Word and Excel.\n* Relevant engineering apprenticeship or vocational training.\n* Full UK manual driving licence.\n* Ability to obtain security clearance.\n* Ability to provide a continuous five-year employment history with no unexplained gaps exceeding 28 days.\nDesirable Skills\n* Functional safety knowledge and experience.\n* Soldering and board-level diagnostics.\n* Electrical installation and/or inspection and testing qualifications.\n* Mechanical fitting or broader multi-disciplinary engineering experience

Sales Director Transportation, Logistics, Supply Chain £75,000 + bonus + benefits North East Based We’re partnering with a growing UK business within transportation and logistics that is hiring a Sales Director to lead and scale its UK sales function. This role is ideal for an experienced Sales Manager, Head of Sales or Commercial Manager who is ready to step up into a full Sales Director position and wants a visible, hands on role. The role • Own and deliver the UK sales strategy, • Take full responsibility for revenue, pipeline and growth, • Lead, develop and motivate a team of Business Development and Account Managers, • Personally manage and sponsor key customers and strategic accounts, • Stay close to customers and commercial conversations in a hands on capacity, • Define go to market approach, pricing and commercial priorities, • Work closely with the CEO and senior leadership team What makes this role appealing • Genuine autonomy and leadership visibility, • Opportunity to shape how sales and customer relationships are managed, • Hands on position with strong customer and commercial influence, • Ability to combine new business, account management and customer experience, • Clear mandate to build, improve and scale the sales function What we’re looking for • Proven experience managing and growing sales or customer facing teams, • Strong background in B2B sales, account management or customer experience, • Experience owning targets, forecasting and pipeline performance, • Comfortable in customer facing roles, including key account ownership, • Experience within logistics, transport or supply chain is beneficial, • Someone ready for the step up into full Sales Director ownership Customer experience, customer success or account management backgrounds are highly valued, as this is a role that stays close to customers rather than operating at arm’s length. Package • £75,000 base salary, • Bonus and benefits, • Progression and earning potential aligned to growth If you enjoy leading teams, owning customer relationships and building a sales function that performs, this is a strong next step. For a confidential conversation, apply or get in touch.

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

85,000 to 110,000 (DOE) Senior Assistant Company Secretary Salary 85,000 to 110,000 depending on experience Permanent Hybrid Home & Folkestone / London Here at Saga, we have rare opportunity for a Senior Assistant Company Secretary. Youll be joining a high functioning Company Secretarial Team. Working as a Senior Assistant Company Secretary, you will support the Company Secretarial Team professionally and administratively, dealing with all levels across a diversified Group. Its truly an exciting and varied role, you will act as named Company Secretary for the Insurance and Saga Money business units, and act as secretary to the plc Audit and Risk Committee, ensuring that all matters relating to internal controls and risk throughout the Group are reported and escalated, as necessary. This is a pivotal role in Saga, you will hold responsibility for the regulated entities while also assisting our Group Company Secretary on other Group related matters and projects across our exciting and varied organisation. We need you to be credible and knowledgeable with supporting at c-suite level within heavily regulated environments. You will be able to commit to working collaboratively as a team, deliver high quality work and have a pragmatic and commercial approach. Working closely with the Board, you can certainly have a positive impact to the overall strategy at Saga. We work in a hybrid way at Saga both at home and in the office. Our main locations for this role would be Folkestone, Kent and Kings Cross, London. Role Responsibility As the appointed Company Secretary to our Insurance and Financial Services FCA regulated entities within the Saga Group. (Saga Insurance and Saga Money.) Your key areas of responsibilities will cover; Maintaining an effective working relationship with the Insurance and Personal finance entity Chairs and CEOs to ensure that governance supports delivery of the strategy. Drafting and controlling annual corporate calendars. Preparing agendas, governance reports, collating and circulating papers, and drafting minutes for boards and committees where appropriate. Working collaboratively with business areas to ensure supporting board and committee papers and actions are high quality, providing a check and challenge to initial drafts and ensuring that executive summaries are used effectively. Attending and minuting Board, Remuneration/Nomination Committee and Audit, Risk and Compliance Committee meetings (Insurance) and plc Audit and Risk Committee. Maintaining and updating governance documents, including Terms of Reference, delegated authority matrices, and division of responsibilities. Ensuring that the flow of reporting between subsidiaries and Saga plc is effective - with a focus on audit, risk and internal controls. Providing advice on current best corporate governance practice. Liaising with the Conduct Risk Team on regulatory matters (i.e. FCA) and ensuring that corporate governance processes and procedures adhere with regulatory rules and expectations. Carrying out Non-Executive and Executive Director inductions within insurance and Saga Money, and ongoing development/ evaluation. Group: Supporting during the AGM preparation and the production of the Annual Report and Accounts (with specific responsibility for the Audit and Risk Committee report). Assisting with project work, as required e.g. group strategic projects, due diligence requests, Group Policies, ad hoc requests. Acting as a trusted adviser to senior stakeholders, providing guidance on governance issues, statutory duties, and company policies. Drafting resolutions and associated documentation for all governance matters e.g. projects, transactions, change of name, director or secretary changes, etc. Statutory and Regulatory Compliance: Monitoring developments in company law, corporate governance, and regulatory requirements. Ensuring full compliance with statutory and regulatory obligations, including Disclosure Guidance and Transparency Rules, Market Abuse Regulation, Listing Rules, UK Corporate Governance Code and other relevant frameworks. Project and Change Support: Contributing to significant corporate projects such as mergers, acquisitions, restructures, and new business ventures. Obtaining approvals by relevant Group companies and ensuring Board directors understand their responsibilities and fulfil their duties. Carrying out due diligence and supporting transactional governance requirements, working closely with internal and external advisers. Working with cross-functional teams including Legal, Tax, Treasury, Legal and external advisers to deliver projects. The Ideal Candidate You will have previously line managed in a Company Secretary function and be keen to join an organisation that is on a journey of transition and growth. You will have already worked in a Plc and/or regulated business. You will also be able to demonstrate the following skills and capabilities; Ability to build and maintain strong relationships with directors, senior executive and control functions High-level organisational skills, with the highest standards of professionalism and integrity Excellent interpersonal and communication skills (written and verbal) plus minuting experience Attentive to detail with a pragmatic, commercial and collaborative approach Excellent project management skills ability to respond quickly to ad hoc queries and manage conflicting priorities Come from a legal background, ideally with a law or business degree CGI qualified Chartered Governance Qualifying Programme Good knowledge of UK Companies Act 2006, FCA Disclosure and Transparency Rules and other relevant legislation Excellent working knowledge in the use of the latest company secretarial software, including board portal and entity management software. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 15%, • Car allowance 4,800 per annum, • Private medical insurance after 1 years service, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3466

We have an exciting opportunity for a Quality Assurance Manager to join Veramed on a permanent basis in the UK. This role offers flexible home and/or office working, best‑in‑class training, and a competitive total reward package. The primary purpose of this role is to support the Director, Quality & Compliance in the delivery of Quality Assurance activities and the ongoing oversight, maintenance and improvement of the Quality Management System. You will play a key role in ensuring compliance with applicable regulations and internal procedures, supporting audits and inspections, contributing to continuous improvement initiatives, and promoting a culture of quality across the business. The role offers scope to take ownership of key QA processes and to work closely with stakeholders across the organisation to drive high standards of quality and compliance. Key Responsibilities The tasks listed below outline the scope of this position. The application of these tasks may vary, based on current business needs. Quality Assurance: • Management of the Quality Management System., • Contribute to the generation and management of the internal audit schedule., • Independently conduct and report audits in accordance with the internal audit schedule., • Conduct Vendor Audits as instructed., • Lead, manage and coordinate client audits and Regulatory inspections., • Respond to and follow up on audit reports and vendor questionnaires., • Review and QA approval of SOPs and other controlled documents., • Effectively monitor compliance to processes., • Provide input for and maintain oversight of CAPAs and Quality Issues., • Generate Quality metrics reports to provide updates to the Management Team on quality related issues and initiatives., • Ensure company-wide compliance to EU and UK clinical trial legislation, ICH GCP and other applicable legislation., • QA review of Computerised Systems Validation (CSV) projects., • Perform risk assessments where required. Quality Improvement: • Empowered to promote good practice by challenging standards within the workplace and by suggesting areas for improvement., • Inspire and drive company to achieve and maintain quality values., • Review of lesson learned meetings, customer concerns, issues and CAPAs for quality-related items and responsibility for coordinating any resulting training or process updates. Training and Development: • Development, coordination and delivery of training materials related to quality, including GCP., • Perform work in full compliance with applicable legislation, regulations, company policies, procedures and training. Data Protection: • Assist DPO with Data Protection activities., • Ensure adherence to applicable legislation, including GDPR. Information Security: • Assist in hosting ISO27001 accreditation and subsequent surveillance audits., • Review SOPs for Information Security compliance, and/or where required, draft new SOPs/POLs on this topic., • Conduct IS audits – internal and vendors., • Support Information Security Assessments (of Veramed)., • Conduct Information Security Assessments of potential vendors., • Assist with management of potential and actual data breaches, in conjunction with ISSC, ELT and DPO. Minimum Qualification Requirements • Training and at least 2 years’ experience in Good Clinical Practice., • At least 5 years’ relevant QA experience, preferably within the life sciences sector. Other Information/Additional Requirements • Expert knowledge of UK, EU and US clinical trial legislation., • Able to communicate effectively and influence across and within the organization., • Excellent written and verbal communication skills., • Excellent interpersonal and negotiation skills. If you’re passionate about quality and want to make a meaningful contribution within a people‑focused organisation, we’d love to hear from you! At Veramed, people are at the heart of everything we do. We are proud to be an equal opportunities employer and are committed to creating an inclusive working environment based on integrity, honesty and respect. All qualified applicants will receive equal consideration for employment regardless of race, nationality, religion, gender identity or expression, sexual orientation, disability or any other protected characteristic.

About the Role We are hiring on behalf of a client for a VP of R&D to lead and scale engineering and product development across EMEA and APAC. This is a senior leadership role reporting directly to the CEO, with ownership over technical strategy, architecture, delivery, and team scaling in a fast-growing, enterprise SaaS environment focused on secure and compliant communications. About the Company Our client is a fast-growing SaaS company transforming enterprise communication by integrating consumer messaging platforms with enterprise-grade security and compliance. They are recognized as a Visionary in Gartner’s Magic Quadrant and are trusted by leading global institutions. Role Overview • Lead engineering and product development across EMEA and APAC, • Own delivery, architecture, and technical strategy, • Scale high-performing engineering teams, • Partner with global stakeholders across product, customer, and commercial teams, • Ensure compliance with enterprise-grade security and regulatory standards Key Responsibilities Technical Strategy & Architecture • Define and execute regional R&D roadmap aligned with global strategy, • Oversee system architecture for scalability, security, and reliability, • Drive engineering excellence across CI/CD, DevOps, SRE, and observability, • Lead AI-driven innovation initiatives Delivery & Execution • Own quarterly and annual engineering OKRs, • Ensure predictable release cycles and enterprise-grade SLAs, • Improve development velocity while maintaining compliance and quality Leadership & Talent • Build and scale engineering teams across Backend, Frontend, QA, and DevOps, • Develop senior leaders including Directors and Engineering Managers, • Drive hiring strategy across UK and EU markets, • Establish strong engineering culture and succession planning Cross-Functional Collaboration • Partner with Product, Customer Success, Security, and Sales Engineering teams, • Support enterprise deals requiring deep technical involvement, • Engage with strategic customers on architecture and roadmap discussions Governance & Compliance • Ensure alignment with data privacy and financial regulatory standards, • Strengthen SOC2, ISO, and enterprise security posture Requirements • 10–15+ years of engineering leadership experience, • 5+ years at VP or Director level, • Experience scaling B2B SaaS platforms in fintech, compliance-tech, communications, or cybersecurity, • Strong expertise in distributed systems and cloud-native architecture (AWS, Azure, or GCP), • Experience building and managing teams of 70 engineers, • Exposure to regulated industries (financial services preferred), • Experience operating across US, EMEA, and APAC regions Preferred Qualifications • Experience working across multiple time zones, • Background in fast-paced, high-growth SaaS environments, • Track record of driving operational and engineering improvements Role Details • Location: UK, Israel, France, Germany, Switzerland, Netherlands, Spain, • Work Setup: Remote, • Employment Type: Full-time Pro5 is a global platform helping thousands of vetted professionals get hired by top employers. See what others say on our public ___ and learn how we keep your data safe in our ___.

🌟 Technical Services Manager – Cloud & Infrastructure (Hybrid) Department: Managed Services Reports To: Services Director We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments. 🔑 Key Responsibilities • Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement., • Act as a senior escalation point for complex infrastructure and Azure cloud-related incidents, ensuring rapid and effective resolution., • Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework., • Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation., • Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives., • Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy., • Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture., • Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met., • Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth., • Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001)., • Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support., • Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services., • Provide expert input into Azure architecture, landing zones, governance, and cloud operating models., • Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes., • Champion cloud best practices, including automation (IaC), resilience, security-by-design, and scalability., • Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums., • Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments., • Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation., • Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment., • Strong Azure cloud expertise is essential, including:, • Azure IaaS/PaaS, • Azure networking, security, and identity, • Azure migration strategies and tooling, • Hybrid and multi-cloud environments, • Azure managed services and operational best practices, • Strong technical background with the ability to advise on complex cloud and infrastructure solutions., • Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation., • Passionate about cloud modernisation, service improvement, automation, and cost optimisation. We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed. Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.

We are currently recruiting for a Technical Director to join a leading global organisation within the food sector. This is a pivotal executive role, responsible for shaping and delivering the technical, quality, and food safety strategy across an international supply chain. About the Role As Technical Director, you will lead the development and implementation of robust quality and food safety policies, ensuring all products meet both regulatory requirements and the highest internal standards. You will oversee technical operations across owned manufacturing sites, third-party partners, and suppliers, while acting as a key advisor to senior leadership. You will play a critical role in embedding a culture where quality and food safety are integral to business success, partnering closely with internal teams, customers, and external stakeholders. Key Responsibilities • Define and deliver the global quality and food safety strategy, including systems, governance, and continuous improvement initiatives, • Ensure compliance with all regulatory, safety, and environmental standards across manufacturing sites, co-manufacturers, and suppliers, • Lead product integrity initiatives across the full supply chain, including supplier quality, customer care, and third-party laboratories, • Provide technical leadership in customer and supplier engagements, including contract negotiations, • Partner with regulatory authorities on compliance, product withdrawals, and recall management, • Collaborate with Legal, Investor Relations, and Commercial teams to provide technical insight and support due diligence activities, • Build, lead, and develop high-performing teams, fostering a collaborative and accountable culture, • Represent the business externally as a technical expert, • Drive innovation and continuous improvement across products, processes, and technologies, • Develop strong relationships with key customers and stakeholders About You • Bachelor’s degree required (Master’s preferred) in Food Science, Microbiology, Chemistry, Biology, or a related discipline, • Minimum 10+ years’ experience in Quality Assurance and Food Safety, including senior leadership roles, • In-depth knowledge of food safety regulations and global compliance requirements, • Proven experience managing product recalls, crisis situations, and risk assessment, • Strong leadership and influencing skills, with the ability to engage at executive level, • Commercially aware with experience supporting customer and supplier negotiations, • Excellent analytical and problem-solving skills, including root cause analysis, • Demonstrated ability to build and lead high-performing, cross-functional teams, • Strong communication and stakeholder management skills, including experience with regulatory bodies, • Ability to operate effectively in a fast-paced, complex environment Why This Role? This is a unique opportunity to take ownership of a global technical function within a forward-thinking organisation, where you will have the platform to influence strategy, drive standards, and make a meaningful impact on business performance.

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment. As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience • GCSE Maths and English (or equivalent), • None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification), • Good working knowledge of Microsoft Office and data entry systems, • Full clean driving licence, • Experience in similar sales /customer service environment., • Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales

An ambitious, dynamic and passionate Sales Manager with a track record of developing high-performing sales teams required by a world leading capital equipment manufacturer. BASIC SALARY: £55,000 - £60,000 BENEFITS: · OTE £70,000 · Company Car · Group Pension · Mobile & Laptop · 26 Days Holiday LOCATION: Northern England COMMUTABLE LOCATIONS: Manchester, Leeds, Hull, Newcastle, Liverpool, Carlisle, Bradford JOB DESCRIPTION: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment We are looking for a passionate Sales Manager to manage a team of 3, as well as dealing with some of the most high profile accounts, who has a strong emphasis on coaching that creates a high performing team that is resilient and helps develop people to be what good looks like amongst their peers. You will be proficient in value proposition based commercial arguments and selling techniques. The successful candidate will demonstrate strong relationship building skills that deliver wins for the business and our customers and create a team environment that is focused on our values of; shared risk, trust, respect, integrity and simplicity. KEY RESPONSIBILITIES: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment As our Sales Manager, you will; · Lead , inspire and develop a high-performing sales team through coaching and mentoring · Foster a culture of continuous learning, professional development and accountability · Drive collaboration and motivation, ensuring a strong results-orientated team dynamic · Lead high-value sales negotiations, ensuring optimal outcomes for both customers and the business · Implement a value proposition-based selling approach to differentiate offerings and drive successful · Develop and implement a national sales strategy aligned with business objectives · Set and track key sales KPI's, ensuring alignment with revenue and growth targets · Build and maintain strong relationships with key customers and stakeholders · Act as a trusted advisor, ensuring customer needs are met with tailored solutions PERSON SPECIFICATION: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment To be successful in your application for our Sales Manager role, you will; · Ideally a proven track record of field based sales leadership and coaching experience · Have experience in business development and account management · Have experience in value proposition sales - this is essential · Possess knowledge of capital equipment sales would be an advantage but not essential · Have strong negotiating and closing skills · Be adaptable with an openness to learning and development, able to adjust strategies in response to market changes This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. We want someone who is driven to succeed and looking for an opportunity to work within a multinational organisation that offers extensive freedom of action and which has room to invest and very ambitious plans. THE COMPANY: Part of a multi $billion international group, we are one of the world's largest manufacturers of standard and bespoke capital equipment used across a diverse range of industries (transport & logistics, food and drink processing, rail, mining and aggregates, industrial manufacturing, waste & recycling, pharmaceutical, petro-chemical). We pride ourselves on being a leading provider of industrial weighing scales, tailored to meet the diverse needs of businesses across various sectors as well as setting the standard for service excellence in the UK. Why join this Company? · The opportunity to join a very large multinational organisation · We have an active policy of promotion from within and offer the genuine opportunity to develop your career within the business and group · This position will be challenging but also tremendously rewarding, coaching, mentoring and training are an integral part of our culture · A first-class remuneration package including a highly competitive salary, bonus, pension, and other benefits normally associated with an international group. It is highly likely you will have worked in any of the following roles, Sales Manager, Sales Director, Commercial Manager, Sales Team Leader, Field Sales Manager, National Account Manager, Key Account Manager, Service Sales Manager INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18461, Wallace Hind Selection

Quality & Compliance Lead Salary: £45,000 Type: Full time permanent Team Lead Manager position, reporting in to the Operations Director Location: North Newcastle – Northeast – Longbenton Sector - Food / Packaging / Pharmaceuticals / High speed – volume brand manufacturing This is an excellent opportunity to join a multi-site UK business in new Quality & Compliance Lead appointment. You will have day to day responsibly of the management and implementation of compliance standards across multiple key business functions including, Quality, Health / safety, Environment, Information Security and BRCGS (Food Safety & Packaging Materials). Key Areas, • Compliance & Audit, • Business systems implementation, • Hands-on leadership across production / operations, • Technology, CI, new machines, automation – GMP, • Lean Six Sigma and other best practice methodologies, • Strong leadership on regulations and compliance processes Responsibilities • This role holds end‑to‑end accountability for quality, compliance, governance and continuous improvement across the manufacturing operation., • Owning and leading the business's Quality Management System (QMS), ensuring it is robust, current and aligned with customer expectations, regulatory requirements and overall business strategy Developing, implementing and maintaining quality policies, procedures and standards to ensure products consistently meet specification, safety and performance requirements Acting as the primary point of contact for external regulatory bodies, leading third‑party audits including ISO 9001, ISO 14001 and ISO 45001 Coordinating and governing all ISO compliance requirements, ensuring audit readiness, effective controls and zero major non‑conformances Working closely with suppliers to resolve quality issues, improve consistency and strengthen quality feedback loops across the supply chain • Partnering with operational leaders to embed high standards across production, balancing quality integrity with commercial delivery, • Identifying gaps where new procedures are required and leading their development, implementation and training, • Providing structured, meaningful quality and compliance reporting to senior leadership to support decision‑making as the business scales Ideal candidate skills You will be well suited to this role if you bring: • Proven experience within manufacturing quality and compliance, • Strong working knowledge of ISO 9001, with exposure to ISO 14001 and related standards Experience owning, improving and governing a Quality Management System • Confidence leading audits, investigations and corrective actions

We are a UK specialist with over a century or experience in consumer goods, labelling and graphic arts adhesive products. Due to ongoing investment and continued growth, we're looking for a driven Business Development Manager to take ownership of a key territory of the North of England and Scotland. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Bonus · Car Allowance · Pension · 20 Days Holiday + Christmas shut down and Bank Holidays · Cash plan for Dental & Optical LOCATION: Home based - North England / Scotland COMMUTABLE LOCATIONS: Manchester, Leeds, Newcastle-upon-Tyne, Edinburgh, Liverpool, Glasgow, Sheffield or any where in between JOB DESCRIPTION: Business Development Manager, Area Sales Manager, Technical Sales Manager - Adhesives or General Industrial As our Business Development Manager / Technical Sales Manager, you will take full ownership of some existing accounts whilst also working on growing into new businesses across your territory (currently circa £1.5m turnover). Reporting directly to the Technical Sales Director, you'll play a pivotal role within the sales team, with the autonomy to help shape strategy, win new business, and drive measurable revenue growth. Key responsibilities include: · Creating and executing a clear, commercially focused sales strategy · Building and landing a strong pipeline of new business opportunities · Developing and expanding relationships with key clients through strategic account management · Monitoring market & industry trends as well as competitor activity to identify growth opportunities · Delivering new customer wins and incremental revenue growth (circa 10% year on year) · Collaborating closely with operational and technical teams to ensure propositions are both competitive and deliverable at scale. PERSON SPECIFICATION: Business Development Manager, Area Sales Manager, Technical Sales Manager - Adhesives or General Industrial Ultimately, you will already be a proven salesperson with the ambition and drive to take your career further. While experience in adhesives would be advantageous, we are open to candidates from other technical consumable backgrounds with a keen focus on distribution or distributor exposure. What matters most is your ability to approach a market sector with true ownership, treating it as your own business and making decisions through a strong commercial lens. Our ideal candidate will have: · A track record of managing your own agenda and developing a territory and customer base with autonomy and accountability · Strong discovery, problem solving, and application based selling capabilities · A proactive, entrepreneurial mindset with a constant focus on identifying the next opportunity · Experience generating your own business - while leads will be available, success in this role depends on your ability to prospect and create opportunities independently · Technical knowledge, experience of a solution based technical product sell will be very beneficial THE COMPANY: We are specialists in providing adhesive solutions across the UK and we are the premium partner for a household brand. We offer local technical support and guidance for end-of-line packaging including consumer goods, e-commerce, labelling and graphic arts sectors. Our dedicated team has many years of combined experience in the adhesives industry. We pride ourselves on offering the highest quality advice and support for our customers' and their processes. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Sales Engineer, Territory Sales Manager, Business Development Manager, Area Sales Manager - Abrasives, Adhesives, Resins, Coatings, Paints, Inks, Technical Consumables, Raw Materials, Distribution, Distributor, Glue, Fasteners, Fixings, PU, Foam. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18466, Wallace Hind Selection

Modernisation Sales Consultant (Field Sales) North East Competitive + OTE+ Car/ Car Allowance + Benefits Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded. There’s never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. We’re seeking a Modernisation Sales Consultant to be based in the North East who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organisation for years to come. What are we looking for? The main goal of this role is to price, quote and sell modernisation projects to a set agreed financial target within the Scotland region. As a Modernisation Sales Consultant, you will: Secure modernisation opportunities through existing relationships with direct clients and lift consultants as well as on-portfolio clients through the local branch operation as well as key accounts, convert these opportunities to orders and process through internal booking to handover to operations Identify and develop new customers through close networking alongside a pro-active and robust customer visit plan Gain the necessary internal safety accreditation to enable site surveys for both modernisation and full replacements to be carried out safely with minimal risk Plan sales activity and strategy in conjunction with the Modernisation Sales Director with regard to workload planning and customer analysis To be successful in this role you will: Possess successful Sales experience within an aligned industry Be driven, with high energy and a winning mentality Possess strong listening and communication skills Have technical acumen Lift experience within modernisation, major repairs or new equipment preferred What can we offer you? Strong Remuneration Package A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success More about us: Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria

In a Nutshell We have an exciting opportunity for a Senior Quantity Surveyor to join our team within Vistry North East, at our Newcastle Upon Tyne office. As our Senior Quantity Surveyor, you will work within our wider Commercial, Estimating and Buying team, you will be responsible for supervising, managing and advising on the financial and contractual aspects of multiple construction projects. You will take responsibility for the execution of the Quantity Surveying function on allocated contract/s, in order to fulfil the requirements of the Company in maximising quality of service and profitability. You will provide a range of cost control and financial reporting duties across all aspects of construction work undertaken by the company. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HNC / HND in Surveying or equivalent Proven experience as a PQS / SQS / Commercial lead working within a residential house builder (dependent on position level) Experience maybe gained from a similar position or promotion A good understanding or building regulations and legal obligations A good knowledge or construction methods and materials Strong mathematical and IT ability Ability to assess and analyse information Good business sense Good understanding of budget management Negotiating and networking skills Excellent communications skills Able to work under pressure, and accept criticism of work Good team working skills Accurate with an eye for detail A methodical approach Willing to work extra to meet deadlines as and when the business needs require it Desirable Degree in Surveying or similar Working towards being a Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS) More about the Senior Quantity Surveyor role Lead, support and coach your direct reports and the wider team to support their growth and development Be active in the recruitment of new starters to the team and then throughout the employee life cycle, including holding development reviews and succession planning exercises Working closely with other departments, including Land, Development and Construction, you will attend design meetings to advise on all areas that may have a cost implication Recognise and advise Site Managers on delays, extensions of time and loss and/or expense and ensuring relevant notices are issued. Attend development meetings when appropriate, contract pre-start and subcontract package review meetings Receive initial tender information and assist in the preparation of the proposed tender lists and updating of subsequent procurement programmes Preparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required Arrange and adjudicate budget settlement meetings, with the support of the wider Commercial team Prepare stage payment schedules to assist in the financing of the works Carry out pre-order meetings including all necessary Health & Safety requirements, finalising a tender sum and agreeing a stage payment schedule for payment purposes before preparing all contract documentation and placing the order Place subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations Issue variation orders and development changes alongside providing cost advice on major variations prior to issue. You will issue revised contract drawings to subcontractors; negotiating the cost of variations including liaising between Buyers and Build Managers. You will provide a full range of pricing information for purchaser's extras Check and arrange subcontractor payments, obtaining necessary authorisation for passing payments for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out within budget and analysing costs to assist on future estimates Take responsibility for the preparation of documents for the basis of external valuation with the client's agent (CSA, Stage payment schedule, Tick offs) Keep the RAMS schedule updated and issued to all relevant parties Preparation of financial reports including: Internal Valuations/CVRs and subcontract liability reports in accordance with schedule of accounting period end dates and deadlines Margin Analysis reports. Commercial Analysis (final margin) forecasts and Cost to Complete forecasts Cash Flow forecasts Turnover forecasts De-brief reports Place and issue sub-contract orders in accordance with Group Policy and Commercial Best Practice to budget and within programme requirements. Attend and minute all sub-contract order adjudication meetings. Attend and project team meetings as required. Complete sub-contract orders to accord with site programmed build requirements in accordance with Group Policy and Group Rebate schemes and fully adjudicate prior to issue of documentation. Set up and regularly review with the site management team the PPQA tick sheet to facilitate sub-contract contract work payment. To liaise with company management and provide all necessary forecast and site budget information to meet the business's reporting requirements. Ensure invoices/applications for payments are processed in accordance with Vistry Group Standard Terms and Conditions of Contract. Maintain a half yearly site reserve list. Issue Payment Withhold Notices, where a contractor application, or part thereof, is in dispute in accordance with Construction Act. Immediately advise management of notification of impending claim or legal action arising from a disputed claim or payment from a Sub-Contractor/service provider. Diligently use the Vistry Group construction system to manage site project administration, including orders, variations, valuations, etc. Assist in the regular review of materials on-site and material valuations. Liaise with the technical department to secure site adoptions and tender, let and administer maintenance orders, as required. Complete formal site closedown procedure in accordance with Group Policy. Assist the Commercial Director / Manager to ensure: correct financial controls of sites is maintained at all times. all sub-contract payments are recorded and processed through the surveyors and payments clerks in accordance with the general terms and conditions of purchase orders. Inform the management team of any abnormal cost or circumstances which will have a significant effect on cost or have long term cost implications. Ensure Quantity Surveyors are pro-active on sites within their daily control, advice and discuss any operation or method where cost savings could be achieved. Mentor, manage and develop assistant/ junior surveyors and ensure the efficient running of the surveying team. Ensure you keep up to date with legislation changes and attend training and technical training as and when require by the Company. Any other reasonable duties as directed by your line manager to support the wider teams Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1 TPBN1_UKTJ

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