Golf and Leisure Operations Manager
4 days ago
Hatfield
Golf and Leisure Operations Manager – “Growing Leisure & Golf Estate” Salary: £50,000 - £65,000 Location Hertfordshire Are you ready to take full ownership of a world-class leisure and golf operation? This is your opportunity to lead an exceptional team, shape commercial strategy, and deliver a five-star experience at every turn. As Operations Manager, you’ll be the driving force behind both the department’s financial success and its reputation for excellence — setting the standard for service, innovation, and performance. Role • Take full accountability for departmental revenue, margin, and profitability., • Maximise yield across tee sheets, coaching, retail, and leisure operations — ensuring every opportunity enhances both experience and earnings., • Analyse KPIs and performance trends to make confident, data-led decisions that deliver results., • Maintain tight control over costs, staffing, and resources to ensure sustainable growth and outstanding value., • Lead with presence, ensuring every touchpoint reflects premium standards and brand consistency., • Champion operational systems and procedures that deliver seamless service every day., • Stay visible and engaged across the estate, especially during peak times and major events., • Continuously innovate processes to elevate the member and guest journey., • Motivate, guide, and develop a passionate, multi-skilled operations team., • Balance operational efficiency with standout customer service through smart rota planning and resource management., • Take an active role in recruitment, training, and career development, fostering a culture of growth, ownership, and ambition., • Recognise success and inspire excellence across every level of the team. Requirements • Proven leadership within a premium leisure, hospitality, or golf environment managing a turnover of £5M+ per year., • A strong commercial mindset with the confidence to make quick, informed decisions in a fast-paced setting., • A track record of driving financial and operational results through people, process, and strategy., • A visible, composed, and inspiring leadership presence., • Commitment to delivering exceptional service standards and member experiences If you have the experience and want a new challenge contact with your cv