Immediate start! Full-time
Coffee Shop Manager Coffee Manager of a new coffee shop in Essex
Qualities
• Experience in customer service and the hospitality industry
• Passionate about customer care and service
• Experience in the specialty coffee industry or show a passion and desire to learn
• Ability to use initiative and discretion
• Excellent customer service and communication skills and the ability to be empathetic and understanding
• Creative with an eye for aesthetics, detail and quality
• Proactive in approach
• Excellent team and leadership skills with the ability to lead and develop the team
• Flexible, enthusiastic & innovative
• Excellent organisational skills
• Demonstrable experience in working with budgetary control
• Hold appropriate food and hygiene and safety certificates and food handling qualifications and a working knowledge of the appropriate health and safety requirements
• Have a diary to accommodate flexible shifts including weekends and occasional evenings when the events diary is actioned
• Previous success in a management/ supervisory capacity
Responsibilities
• Your responsibility will be to manage the day-to-day operations of the café
• Clearing and cleaning tables, service of food and beverages
• Ensure all coffee and drinks are served to the required high standards
• Communicate with head barista and FOH for any menu changes or specials and assist with menu and drinks training, offering support where necessary
• Hiring and organising training team members
• Coordinating with suppliers and managing orders of food, beverages and stock and stock rotation
• Key holder with ultimate responsibility for ensuring all open and closing procedures are completed and that the café is ready for the next working day and is secure at the end of session.
• Manage all rotas, hours (sign off and check in and out sheet) holiday requests
• Maintain daily records of revenues and expenses
• Cash handling, float management and till reconciliation (if a cash till system is to be used)
• Settle Customer que
1 month ago Hatfield Peverel, England, United Kingdom Apply