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  • Marketing Manager
    Marketing Manager
    hace 1 día
    £25–£35 por hora
    Jornada completa
    London

    Job Title: Marketing Manager Occupation Code (SOC 2020): 2432 – Marketing and Commercial Managers Hours of Work: 37.5 hours per week Pay: £50,200 per annum (£25.69 per hour) Work Location: Shoreditch, London, United Kingdom Position Overview Mehru's Beauty is looking for an experienced and commercially minded Marketing Manager to lead our marketing and commercial growth strategy. Reporting to the Director, you will take ownership of the salon's brand, marketing budget and promotional activity, and will be accountable for increasing client acquisition, retention and revenue across our treatments and products. This position is ideal for a strategic marketer who combines creativity with strong commercial and analytical skills within the beauty industry. Key Responsibilities • Marketing Strategy: Develop, own and deliver the salon's annual marketing and commercial strategy, setting objectives, targets and KPIs aligned with business growth plans., • Budget Management: Plan, manage and be accountable for the marketing budget, allocating spend across channels and reporting on return on investment to the Director., • Campaign Leadership: Direct the planning and delivery of integrated advertising and marketing campaigns across digital, social media, email, print and local channels., • Market and Competitor Analysis: Lead market research to identify client trends, pricing positions and competitor activity, and translate findings into strategic recommendations., • Commercial Development: Review and recommend pricing, treatment packages, promotions, loyalty schemes and retail product positioning to maximise revenue and margin., • Partnerships and Suppliers: Identify, negotiate and manage relationships with external agencies, freelancers, media, influencers, product suppliers and commercial partners., • Team and Agency Direction: Brief and direct external creative and marketing providers, and supervise any marketing support staff or interns as the team grows., • Brand Management: Safeguard brand identity, tone of voice and client experience across all touchpoints, including website, social media and online reputation., • Performance Reporting: Produce regular performance reports on bookings, engagement, footfall, conversion and revenue impact, presenting insights and forward plans to senior management., • Compliance: Ensure all marketing activity complies with ASA/CAP Code, consumer protection and data protection requirements. Qualifications and Skills • Degree or equivalent qualification in marketing, business, or a related field; a postgraduate qualification in marketing or management is advantageous., • Demonstrable experience in a marketing or commercial role with responsibility for campaign strategy, budgets and performance, ideally within beauty, wellness, hospitality or a client-facing sector., • Strong strategic planning, analytical and commercial skills, with proficiency in research methodologies., • Proven experience with digital marketing channels, analytics tools and social media platforms., • Confident negotiation, stakeholder management and supplier management skills., • Exceptional communication, leadership and interpersonal skills., • Creative problem-solving and the ability to think strategically. What We Offer • Competitive salary and benefits package., • Opportunities for training and professional development., • A collaborative and innovative work environment. How to Apply You can apply directly using our website. We look forward to hearing from you!

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  • Operations Director
    Operations Director
    hace 8 días
    £70000–£75000 anual
    Jornada completa
    London

    Operations Director We are looking for a driven, hands-on Operations Director to join our growing business and play a key role in taking it to the next level.This is not a role for someone who simply oversees operations from behind a desk. We are looking for someone who is happy to lead from the front, support our General Managers on the ground, identify opportunities for improvement, and implement systems that make the business stronger as it grows.You will work closely with the other directors to improve operational performance, develop our management team, introduce new structures and processes, improve customer experience, support marketing initiatives, drive sales, control costs, and ensure consistency across all sites. Responsibilities • Support and develop our General Managers and management teams., • Maintain high operational standards across all sites., • Implement and improve systems, structures and SOPs., • Analyse KPIs, labour, stock, GP, sales and profitability., • Identify opportunities to improve efficiency and revenue., • Support recruitment, training and staff development., • Work closely with the marketing team to help drive sales., • Ensure excellent customer service and food quality., • Be hands-on when required and lead by example. Essential Experience • Previous experience as a Area Manager or Operations Manager within hospitality., • Proven experience managing multiple sites or high-volume operations., • Strong leadership and people management skills., • Commercially minded with the ability to improve business performance., • Experience implementing operational systems and processes., • Comfortable working both strategically and operationally. What We’re Looking For We want someone who genuinely enjoys building businesses, improving operations and developing people. This is an excellent opportunity for someone who wants to make a real impact within an ambitious and growing hospitality business.

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  • Technical & Production Development Manager – French Pâtisserie
    Technical & Production Development Manager – French Pâtisserie
    hace 17 días
    Jornada completa
    Archway, London

    Technical & Production Development Manager – French Pâtisserie About Belle Époque Pâtisserie Belle Époque Pâtisserie is an artisan pâtisserie specialising in authentic French pastries, viennoiserie, cakes and desserts. We supply our own retail shops alongside a growing portfolio of wholesale customers. As our business continues to expand, we are looking for an experienced Technical & Production Development Manager to lead food safety, quality assurance, production improvement and new product development. This is an exciting opportunity for a professional who combines strong technical expertise with a genuine passion for French pâtisserie. You could be an experienced Technical Manager from a premium bakery or food manufacturing background, or an Executive Pastry Chef with substantial technical, commercial and production management experience. The Opportunity Working closely with the Directors and production team, you will play a key role in shaping the next stage of our growth. Your priorities will include leading the business towards SALSA accreditation, strengthening our food safety and quality systems, developing innovative products and improving the efficiency of our production kitchen. You will also lead a practical programme of kitchen modernisation, reviewing equipment, layout and workflows to improve productivity, reduce waste and minimise downtime without compromising the craftsmanship and quality of our products. This is a hands-on leadership role offering genuine scope to influence technical standards, production operations and product innovation. Key Responsibilities Technical, Quality & Food Safety • Lead the business towards successful SALSA accreditation., • Develop, implement and maintain a robust Quality Management System., • Take ownership of HACCP, food safety, quality assurance and allergen management., • Ensure compliance with UK food legislation, customer requirements and relevant industry standards., • Manage supplier approval, product specifications, traceability and technical documentation., • Coordinate internal audits, customer audits and external inspections., • Manage customer technical enquiries, questionnaires and compliance requirements., • Monitor quality performance and drive continuous improvement across production and retail operations. Production Improvement & Kitchen Development • Assess existing kitchen equipment, identifying machinery requiring repair, replacement or upgrading., • Develop a phased equipment investment and kitchen improvement plan with the Directors, including cost comparisons, expected benefits and implementation timescales., • Review kitchen layout, storage, production flow and workspace organisation to eliminate bottlenecks and improve efficiency., • Improve production planning, batch sizes, preparation processes and shift handovers., • Reduce waste, unnecessary handling, production delays and equipment downtime., • Coordinate equipment installation, servicing and preventative maintenance with suppliers and qualified contractors., • Introduce clear standard operating procedures and ensure the team is trained in updated processes and equipment use., • Monitor production output, labour efficiency, waste and downtime while maintaining the highest standards of food safety and product quality. New Product Development • Lead new product development from initial concept through trials, costing, production testing and commercial launch., • Develop and scale recipes that are commercially viable while retaining authentic French pâtisserie standards., • Work closely with pastry chefs and production teams to improve recipes, consistency, presentation and shelf life., • Ensure product specifications, nutritional information, allergen declarations and supporting documentation are accurate., • Support the development of products for retail, wholesale and new commercial opportunities., • Provide technical guidance to wholesale customers and support the successful launch of new products. About You You will be a practical, organised and commercially minded professional who can confidently move between technical compliance, production management and product development. You will understand both the science and discipline of food manufacturing and the craftsmanship required to produce exceptional French pâtisserie. Essential experience and skills: • Proven experience as a Technical Manager, Technical & Quality Manager or Senior Technical professional within bakery, pâtisserie or food manufacturing., • Strong working knowledge of SALSA, BRCGS or equivalent food safety standards., • Excellent understanding of HACCP, food legislation, allergen controls and quality management systems., • Experience preparing for audits and managing customer technical requirements., • A genuine understanding of artisan French pâtisserie, viennoiserie and premium bakery production., • Experience developing, testing and scaling bakery or pâtisserie products for commercial production., • Demonstrable experience improving production efficiency, equipment utilisation, kitchen layout and operational workflows., • Strong project management, organisational and problem-solving skills., • A hands-on leadership style, with the ability to work effectively with pastry chefs, production teams, suppliers and senior management., • Excellent communication skills and the ability to introduce improvements while gaining the team's support. Desirable Qualifications & Experience • Previous experience successfully achieving SALSA accreditation., • A degree or relevant qualification in Food Science, Food Technology or an equivalent discipline., • Advanced HACCP training or qualification., • Experience supplying premium retail, hospitality and wholesale customers., • Professional pastry qualifications or substantial experience in high-end French pâtisserie. Why Join Belle Époque Pâtisserie? At Belle Époque Pâtisserie, we combine traditional French craftsmanship with modern production standards and ambitious plans for growth. Joining us means having the opportunity to: • Make a meaningful impact on the future of an expanding artisan pâtisserie business., • Lead the development of our technical systems and food safety culture., • Modernise production facilities and introduce practical, measurable improvements., • Influence product innovation and bring new pâtisserie creations to market., • Work directly with the Directors and collaborate with a passionate pastry and production team., • Help build the operational foundations needed to support our growing wholesale business. This is more than a technical compliance role. It is an opportunity to combine expertise in food safety, production development and French pâtisserie to help a growing business reach its full potential. How to Apply If you have the technical expertise, production experience and passion for exceptional French pâtisserie to make a difference, we would love to hear from you. Please submit your CV and a brief covering letter outlining your relevant experience and what you could bring to Belle Époque Pâtisserie. Location: London, N5 Job Type: Full-time Salary: Competitive, dependent on experience

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  • Secretary
    Secretary
    hace 19 días
    Jornada completa
    London

    Job Description Secretary / Office Administrator AA Mortgage Gateway Job Title: Secretary / Office Administrator Location: Kensington, London Company: AA Mortgage Gateway Position Type: Full-Time AA Mortgage Gateway is an independent mortgage and protection brokerage that provides mortgage, protection, buy-to-let, commercial finance, and property finance solutions. We pride ourselves on delivering excellent customer service and building long-term relationships with our clients and business partners. Role Overview We are seeking a highly organised, professional, customer-focused Secretary/Office Administrator to support the business's day-to-day operations. The successful candidate will play a key role in ensuring the office runs smoothly, maintaining client relationships, supporting mortgage applications, and providing excellent administrative support to advisers and management. Key Responsibilities Administrative Duties • Manage incoming and outgoing telephone calls, emails, and correspondence., • Maintain accurate client records and filing systems., • Prepare letters, reports, meeting notes, and other business documents., • Manage office diaries, appointments, and meeting schedules., • Handle incoming and outgoing post. Client Support • Act as the first point of contact for clients and introducers., • Welcome clients attending face-to-face meetings., • Schedule appointments and follow up on enquiries., • Maintain regular communication with clients throughout the mortgage process., • Obtain and organise client documentation. Mortgage Processing Support • Assist advisers with mortgage and protection applications., • Chase lenders, solicitors, estate agents, surveyors, and clients for updates., • Upload and organise documentation through lender portals., • Monitor case progress and maintain accurate records., • Assist with preparing compliance documentation and suitability records. Marketing & Business Development Support • Manage social media updates and company communications., • Support networking events and business development activities., • Help maintain the company website and online presence., • Prepare marketing materials and client newsletters. Compliance & Data Protection • Ensure all information is handled in accordance with GDPR regulations., • Assist with audit and compliance requirements., • Maintain confidentiality of client information at all times. General Office Support • Coordinate office meetings and events., • Assist with recruitment administration when required., • Support directors and advisers with additional administrative projects. Person Specification Essential Skills • Excellent written and verbal communication skills., • Strong organisational and time-management abilities., • High attention to detail., • Professional and friendly telephone manner., • Ability to prioritise workload effectively., • Strong IT skills including Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a team. Desirable Experience • Previous experience in a mortgage brokerage, financial services, banking, or estate agency environment., • Knowledge of mortgage application processes., • Experience using CRM systems., • Understanding of GDPR and compliance procedures. Qualifications • GCSEs (or equivalent) including English and Maths., • Business Administration qualification desirable., • CeMAP knowledge or experience within mortgage services would be advantageous but not essential. Personal Attributes • Professional appearance and manner., • Trustworthy and discreet with confidential information., • Proactive and self-motivated., • Positive, enthusiastic, and customer-focused., • Strong problem-solving skills. Salary & Benefits • Competitive salary dependent on experience., • Performance-related bonus opportunities., • Ongoing training and development., • Career progression opportunities within AA Mortgage Gateway., • Supportive and professional working environment. Working Hours Monday to Friday, 9:00 am – 5:30 pm, with occasional flexibility required to meet business needs. To apply, please submit your CV and a covering letter explaining why you would be a great fit for AA Mortgage Gateway.

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  • Corporate Sales Manager
    Corporate Sales Manager
    hace 21 días
    Jornada completa
    London

    Are you a commercially driven Sales professional with a passion for luxury hospitality and corporate travel? We are looking for a proactive Sales Manager - Corporate Transient & Luxury TMC’s to drive revenue growth across our Lifestyle Hotels UK portfolio by developing strategic partnerships, winning new business, and managing key corporate and luxury travel accounts. ​ Working closely with the Director of Sales and Commercial teams, you will focus on increasing market share within the Corporate Transient, Luxury TMC, Consortia and Agency segments while positioning our 3 Lifestyle Hotels as preferred partners within the travel industry. Key Sales Manager Responsibilities: • Develop and deliver a focused sales strategy targeting Corporate Transient, Luxury TMC, Consortia and Agency markets., • Drive room revenue, ADR and market share growth through proactive business development and strategic account management., • Identify, secure and grow new business opportunities through prospecting, networking and market intelligence., • Manage a portfolio of key corporate and luxury travel accounts, creating tailored account plans and growth strategies., • Negotiate corporate agreements, preferred partnerships and commercial opportunities to maximise revenue., • Build and maintain strong relationships with travel buyers, procurement teams, executive assistants, travel arrangers, luxury travel advisors and agency partners., • Grow Groups and Meetings & Events business from managed accounts and identify cross-selling opportunities across the wider PPHE portfolio., • Represent the Lifestyle Hotels UK cluster at client events, trade shows, networking functions, site inspections and familiarisation trips., • Collaborate closely with Revenue, Marketing, Reservations and Operations teams to deliver commercial objectives and ensure exceptional client experiences., • Monitor market trends, competitor activity and emerging opportunities, turning insights into revenue-generating strategies., • Maintain accurate account records, sales activity and reporting within CRM systems and commercial platforms. Benefits: • 30 days of holiday per year – incl. bank holidays, increasing with years of service, • Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for workwear, • Travel season ticket loan, Ride to Work Scheme About You: • Proven experience in hotel sales, with a strong background in Corporate Transient, Luxury Travel Management Companies (TMCs), Consortia or Agency segments., • Excellent relationship-building, negotiation and influencing skills., • Highly commercial with the ability to identify market opportunities and deliver measurable results., • Confident presenting to senior stakeholders., • Happy to travel nationally and internationally when required. Join us and play a key role in building long-term partnerships and delivering sustainable revenue growth across some of London's most exciting hospitality brands.

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  • Head Baker
    Head Baker
    hace 23 días
    £32500–£40000 anual
    Jornada completa
    London

    Roll Boys is a London-based cinnamon roll bakery built on brand, storytelling and a genuinely great product. We're growing fast, and the kitchen needs someone who can own it. We're looking for a Senior Baker to run day-to-day production, hold the line on quality and consistency, and lead the team bakers on the floor. This is a hands-on role. You'll be the person the batch, the provers, and the ovens answer to. You'll work closely with our Operations Director on systems and compliance, Our GM to make sure standards are being met across the team and with our baking consultant on recipe and process development, but the execution is yours. Who you are • An early riser who's genuinely fine with bakery hours this isn't a 9-to-5, • Calm under pressure; a bad batch or a busy morning doesn't rattle you, • Takes ownership without being asked - if something's off, you fix it or you say so, • Leads by example, not just by giving instructions, • Holds a high standard and doesn't let it slip when things get busy, • Comfortable in a small, fast-moving business where the processes aren't all written down yet, • Direct and honest - tells us when something isn't working rather than letting it slide, • Takes pride in the product and wants to be part of building something, not just running a shift Job Requirements • Run daily production end to end - prep, proving, baking, finishing to hit volume targets consistently, • Own dough consistency: manage prover conditions, and batch timing so quality doesn't vary day to day, • Lead, train and rota the team bakers; set the standard on the floor and hold people to it, • Own food safety and hygiene compliance in the kitchen — records, checks, the lot, • Troubleshoot production issues as they come up (equipment, ingredients, timing) and flag what needs fixing beyond your control, • Work with our baking consultant on recipe development and process improvements, and help translate that R&D into repeatable daily practice, • Manage stock and ingredient ordering for production, • Protect the product quality bar that the Roll Boys brand is built on What you'll need • Proven experience as a Baker/Pastry Chef, in a high-volume bakery, patisserie or kitchen, • Strong hands-on experience with enriched doughs - you understand fermentation, proving and how temperature and time affect the result, • Comfortable running a section solo under pressure and hitting volume without cutting corners, • Experience leading, training or mentoring other bakers, • A current food hygiene certificate (or willing to get one immediately), • A problem-solver - when a batch goes wrong, you diagnose it and fix it, not just flag it, • Genuinely cares about product quality, team and consistency

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  • Restaurant Manager
    Restaurant Manager
    hace 1 mes
    £3500–£4500 mensual
    Jornada completa
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Retail Merchandiser
    Retail Merchandiser
    hace 2 meses
    Jornada completa
    London

    Merchandiser Company Description Les 100 Ciels is a contemporary fashion brand that specializes in versatile, timeless clothing with luxurious cashmere at the core of every collection. The brand combines classic silhouettes with modern, seasonal styles to create a refined yet transitional range. Role Description We are looking for a commercially minded, hands-on Merchandiser to own the trading and inventory strategy across our men’s, women’s and kidswear collections. This is a broad role within a small, agile team, requiring someone who can move comfortably between strategic planning and day-to-day operations. The successful candidate will work closely with the Brand Director, Design, Product Development, Ecommerce and Operations teams to ensure we have the right products, colours and sizes available at the right time, while protecting margin and supporting sustainable growth. Key Responsibilities Trading & Commercial Performance * Participate in weekly trading analysis, identifying opportunities, risks and actions. * Review sales performance by category, product, colour, size, fabric and season. * Monitor bestsellers and slower-selling lines and make recommendations on replenishment and exit strategies. * Provide clear commercial insight to support business decision making. Range Planning & Product Strategy * Analyse sales data to recommend optimal range size, category mix, colour balance and pricing architecture. * Partner with Design and Product teams to ensure collections are commercially balanced whilst maintaining brand identity. * Identify opportunities for core continuity styles versus seasonal fashion pieces. Inventory & Supply Planning * Own stock forecasting and stock health. * Manage intake plans and maintain appropriate stock levels. * Make recommendations on repeat orders for core cashmere and best-performing styles. * Monitor stock cover, sell-through, aged stock and availability. * Work closely with suppliers and operations on delivery schedules and potential delays. This position requires proactive communication with store teams to ensure product availability, alignment with brand standards, and a consistent customer experience. Skills & Experience * 5+ years’ merchandising experience within premium fashion, luxury or lifestyle brands. * Strong understanding of knitwear, cashmere or premium apparel is advantageous. * Commercially curious with strong analytical ability. * Highly proficient in Excel and confident working with sales, stock and margin reports. * Comfortable working autonomously and making recommendations. * A collaborative mindset and willingness to be hands-on in a small team.

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