JOB TODAY logo

Executive director jobs in LondonCreate job alerts

Are you a business? Hire executive director candidates in London

  • Technical & Production Development Manager – French Pâtisserie
    Technical & Production Development Manager – French Pâtisserie
    8 days ago
    Full-time
    Archway, London

    Technical & Production Development Manager – French Pâtisserie About Belle Époque Pâtisserie Belle Époque Pâtisserie is an artisan pâtisserie specialising in authentic French pastries, viennoiserie, cakes and desserts. We supply our own retail shops alongside a growing portfolio of wholesale customers. As our business continues to expand, we are looking for an experienced Technical & Production Development Manager to lead food safety, quality assurance, production improvement and new product development. This is an exciting opportunity for a professional who combines strong technical expertise with a genuine passion for French pâtisserie. You could be an experienced Technical Manager from a premium bakery or food manufacturing background, or an Executive Pastry Chef with substantial technical, commercial and production management experience. The Opportunity Working closely with the Directors and production team, you will play a key role in shaping the next stage of our growth. Your priorities will include leading the business towards SALSA accreditation, strengthening our food safety and quality systems, developing innovative products and improving the efficiency of our production kitchen. You will also lead a practical programme of kitchen modernisation, reviewing equipment, layout and workflows to improve productivity, reduce waste and minimise downtime without compromising the craftsmanship and quality of our products. This is a hands-on leadership role offering genuine scope to influence technical standards, production operations and product innovation. Key Responsibilities Technical, Quality & Food Safety • Lead the business towards successful SALSA accreditation., • Develop, implement and maintain a robust Quality Management System., • Take ownership of HACCP, food safety, quality assurance and allergen management., • Ensure compliance with UK food legislation, customer requirements and relevant industry standards., • Manage supplier approval, product specifications, traceability and technical documentation., • Coordinate internal audits, customer audits and external inspections., • Manage customer technical enquiries, questionnaires and compliance requirements., • Monitor quality performance and drive continuous improvement across production and retail operations. Production Improvement & Kitchen Development • Assess existing kitchen equipment, identifying machinery requiring repair, replacement or upgrading., • Develop a phased equipment investment and kitchen improvement plan with the Directors, including cost comparisons, expected benefits and implementation timescales., • Review kitchen layout, storage, production flow and workspace organisation to eliminate bottlenecks and improve efficiency., • Improve production planning, batch sizes, preparation processes and shift handovers., • Reduce waste, unnecessary handling, production delays and equipment downtime., • Coordinate equipment installation, servicing and preventative maintenance with suppliers and qualified contractors., • Introduce clear standard operating procedures and ensure the team is trained in updated processes and equipment use., • Monitor production output, labour efficiency, waste and downtime while maintaining the highest standards of food safety and product quality. New Product Development • Lead new product development from initial concept through trials, costing, production testing and commercial launch., • Develop and scale recipes that are commercially viable while retaining authentic French pâtisserie standards., • Work closely with pastry chefs and production teams to improve recipes, consistency, presentation and shelf life., • Ensure product specifications, nutritional information, allergen declarations and supporting documentation are accurate., • Support the development of products for retail, wholesale and new commercial opportunities., • Provide technical guidance to wholesale customers and support the successful launch of new products. About You You will be a practical, organised and commercially minded professional who can confidently move between technical compliance, production management and product development. You will understand both the science and discipline of food manufacturing and the craftsmanship required to produce exceptional French pâtisserie. Essential experience and skills: • Proven experience as a Technical Manager, Technical & Quality Manager or Senior Technical professional within bakery, pâtisserie or food manufacturing., • Strong working knowledge of SALSA, BRCGS or equivalent food safety standards., • Excellent understanding of HACCP, food legislation, allergen controls and quality management systems., • Experience preparing for audits and managing customer technical requirements., • A genuine understanding of artisan French pâtisserie, viennoiserie and premium bakery production., • Experience developing, testing and scaling bakery or pâtisserie products for commercial production., • Demonstrable experience improving production efficiency, equipment utilisation, kitchen layout and operational workflows., • Strong project management, organisational and problem-solving skills., • A hands-on leadership style, with the ability to work effectively with pastry chefs, production teams, suppliers and senior management., • Excellent communication skills and the ability to introduce improvements while gaining the team's support. Desirable Qualifications & Experience • Previous experience successfully achieving SALSA accreditation., • A degree or relevant qualification in Food Science, Food Technology or an equivalent discipline., • Advanced HACCP training or qualification., • Experience supplying premium retail, hospitality and wholesale customers., • Professional pastry qualifications or substantial experience in high-end French pâtisserie. Why Join Belle Époque Pâtisserie? At Belle Époque Pâtisserie, we combine traditional French craftsmanship with modern production standards and ambitious plans for growth. Joining us means having the opportunity to: • Make a meaningful impact on the future of an expanding artisan pâtisserie business., • Lead the development of our technical systems and food safety culture., • Modernise production facilities and introduce practical, measurable improvements., • Influence product innovation and bring new pâtisserie creations to market., • Work directly with the Directors and collaborate with a passionate pastry and production team., • Help build the operational foundations needed to support our growing wholesale business. This is more than a technical compliance role. It is an opportunity to combine expertise in food safety, production development and French pâtisserie to help a growing business reach its full potential. How to Apply If you have the technical expertise, production experience and passion for exceptional French pâtisserie to make a difference, we would love to hear from you. Please submit your CV and a brief covering letter outlining your relevant experience and what you could bring to Belle Époque Pâtisserie. Location: London, N5 Job Type: Full-time Salary: Competitive, dependent on experience

    No experience
    Easy apply
  • Corporate Sales Manager
    Corporate Sales Manager
    12 days ago
    Full-time
    London

    Are you a commercially driven Sales professional with a passion for luxury hospitality and corporate travel? We are looking for a proactive Sales Manager - Corporate Transient & Luxury TMC’s to drive revenue growth across our Lifestyle Hotels UK portfolio by developing strategic partnerships, winning new business, and managing key corporate and luxury travel accounts. ​ Working closely with the Director of Sales and Commercial teams, you will focus on increasing market share within the Corporate Transient, Luxury TMC, Consortia and Agency segments while positioning our 3 Lifestyle Hotels as preferred partners within the travel industry. Key Sales Manager Responsibilities: • Develop and deliver a focused sales strategy targeting Corporate Transient, Luxury TMC, Consortia and Agency markets., • Drive room revenue, ADR and market share growth through proactive business development and strategic account management., • Identify, secure and grow new business opportunities through prospecting, networking and market intelligence., • Manage a portfolio of key corporate and luxury travel accounts, creating tailored account plans and growth strategies., • Negotiate corporate agreements, preferred partnerships and commercial opportunities to maximise revenue., • Build and maintain strong relationships with travel buyers, procurement teams, executive assistants, travel arrangers, luxury travel advisors and agency partners., • Grow Groups and Meetings & Events business from managed accounts and identify cross-selling opportunities across the wider PPHE portfolio., • Represent the Lifestyle Hotels UK cluster at client events, trade shows, networking functions, site inspections and familiarisation trips., • Collaborate closely with Revenue, Marketing, Reservations and Operations teams to deliver commercial objectives and ensure exceptional client experiences., • Monitor market trends, competitor activity and emerging opportunities, turning insights into revenue-generating strategies., • Maintain accurate account records, sales activity and reporting within CRM systems and commercial platforms. Benefits: • 30 days of holiday per year – incl. bank holidays, increasing with years of service, • Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for workwear, • Travel season ticket loan, Ride to Work Scheme About You: • Proven experience in hotel sales, with a strong background in Corporate Transient, Luxury Travel Management Companies (TMCs), Consortia or Agency segments., • Excellent relationship-building, negotiation and influencing skills., • Highly commercial with the ability to identify market opportunities and deliver measurable results., • Confident presenting to senior stakeholders., • Happy to travel nationally and internationally when required. Join us and play a key role in building long-term partnerships and delivering sustainable revenue growth across some of London's most exciting hospitality brands.

    Easy apply
  • Head Baker
    Head Baker
    14 days ago
    £32500–£40000 yearly
    Full-time
    London

    Roll Boys is a London-based cinnamon roll bakery built on brand, storytelling and a genuinely great product. We're growing fast, and the kitchen needs someone who can own it. We're looking for a Senior Baker to run day-to-day production, hold the line on quality and consistency, and lead the team bakers on the floor. This is a hands-on role. You'll be the person the batch, the provers, and the ovens answer to. You'll work closely with our Operations Director on systems and compliance, Our GM to make sure standards are being met across the team and with our baking consultant on recipe and process development, but the execution is yours. Who you are • An early riser who's genuinely fine with bakery hours this isn't a 9-to-5, • Calm under pressure; a bad batch or a busy morning doesn't rattle you, • Takes ownership without being asked - if something's off, you fix it or you say so, • Leads by example, not just by giving instructions, • Holds a high standard and doesn't let it slip when things get busy, • Comfortable in a small, fast-moving business where the processes aren't all written down yet, • Direct and honest - tells us when something isn't working rather than letting it slide, • Takes pride in the product and wants to be part of building something, not just running a shift Job Requirements • Run daily production end to end - prep, proving, baking, finishing to hit volume targets consistently, • Own dough consistency: manage prover conditions, and batch timing so quality doesn't vary day to day, • Lead, train and rota the team bakers; set the standard on the floor and hold people to it, • Own food safety and hygiene compliance in the kitchen — records, checks, the lot, • Troubleshoot production issues as they come up (equipment, ingredients, timing) and flag what needs fixing beyond your control, • Work with our baking consultant on recipe development and process improvements, and help translate that R&D into repeatable daily practice, • Manage stock and ingredient ordering for production, • Protect the product quality bar that the Roll Boys brand is built on What you'll need • Proven experience as a Baker/Pastry Chef, in a high-volume bakery, patisserie or kitchen, • Strong hands-on experience with enriched doughs - you understand fermentation, proving and how temperature and time affect the result, • Comfortable running a section solo under pressure and hitting volume without cutting corners, • Experience leading, training or mentoring other bakers, • A current food hygiene certificate (or willing to get one immediately), • A problem-solver - when a batch goes wrong, you diagnose it and fix it, not just flag it, • Genuinely cares about product quality, team and consistency

    Immediate start!
    Easy apply
  • Restaurant Manager
    Restaurant Manager
    1 month ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

    Easy apply
  • Marketing Manager
    Marketing Manager
    2 months ago
    £45000–£52000 yearly
    Full-time
    Borehamwood

    Job Title: Marketing Manager Job Type: Full Time (Permanent) Salary: from £45,000 per annum Location: London Start date: As soon as possible Reporting to: Director The Marketing Manager is responsible for developing and executing marketing strategies that promote the company’s real estate portfolio and property management services, drive revenue growth, and enhance brand visibility. This role involves team leadership, client and stakeholder engagement, campaign management, and close collaboration with senior management to ensure marketing activities are aligned with the company’s overall commercial and investment objectives. Job Descriptions • Collaborate with senior leadership to define the range of real estate services offered, including property acquisition, sales, lettings, and management solutions., • Contribute to the development of sales and leasing strategies and assist in setting achievable revenue and occupancy targets based on market conditions and business objectives., • Conduct market research, surveys, and competitive analysis to understand property market trends, tenant demand, investor expectations, and competitor activity., • Evaluate customer and tenant responses to property offerings, pricing structures, presentation standards, and service delivery to inform strategic decisions., • Compile and analyse sales, lettings, and occupancy data to assess performance against agreed targets., • Develop proposals for marketing campaigns and promotional activities that effectively target buyers, tenants, investors, and property owners., • Produce regular reports for senior management detailing marketing performance, client feedback, portfolio insights, and market developments., • Provide strategic recommendations to enhance property marketing, leasing performance, and brand positioning., • Manage and mentor the marketing team to ensure the effective delivery of marketing strategies across all property services., • Oversee content creation, digital marketing, branding, advertising, and property-focused promotional initiatives., • Foster strong relationships with existing and prospective clients, tenants, investors, and business partners through proactive communication and tailored engagement., • Support the negotiation of new business opportunities, including property management contracts, sales mandates, and leasing agreements., • Assist in preparing detailed property marketing specifications, including promotional planning, messaging, and alignment of marketing materials with asset positioning and client expectations. Required Skills & Qualifications: • A Bachelor's degree that is equivalent to RQF Level 6, • Proven experience in real estate or property management, or a related professional services sector., • Strong leadership and team management skills, • Proficiency in digital marketing tools, property portals, and analytics platforms, • Excellent communication, negotiation, and organisational abilities, • Strategic and commercially focused thinker with strong attention to detail

    Immediate start!
    Easy apply
  • Waiter / Waitress
    Waiter / Waitress
    1 month ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

    Easy apply
  • Assistant Manager
    Assistant Manager
    1 month ago
    £2950–£3700 monthly
    Full-time
    South Kensington, London

    Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

    Easy apply
1