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Role/Team overview Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. This role sits within the Commercial & Marketing team and is responsible for driving marketing strategies, engagement, retention and commercial growth across Sky Business's existing customer base. With a primary focus on our Indies customer segment (microbusinesses and single-site owners across hospitality, retail and service sectors) the role will lead customer marketing activity across the Business TV portfolio. What you’ll do: Plan and deliver customer marketing activity across the Hospitality (Indies) customer base to drive retention, value growth and customer engagement, with a focus on simple, relevant and service-led communications. Identify and execute upsell opportunities across the existing Business TV product portfolio, promoting relevant connectivity and value-added services that meet customer needs and increase customer lifetime value. Drive cross-sell performance of key products such as Broadband and Mobile, increasing multi-product adoption and maximising customer value. Own and optimise always-on and triggered customer journeys across Email, SMS, Direct Mail, Customer Care, Social and Paid Media channels to improve engagement, conversion and retention outcomes. Partner with Brand, Insights, Pricing, Data and Marketing Operations teams to ensure customer strategy, creative development, data analytics and customer insight are aligned to business objectives and campaign plans. Lead quarterly planning, trading reviews and performance analysis, using customer insight, historic performance and forecasting to identify opportunities, mitigate risks and optimise results. What you'll bring: Demonstrable success managing end-to-end commercial marketing activity, from opportunity identification, segmentation and business case development through to campaign execution, optimisation, performance evaluation and measurable commercial outcomes. Strong analytical and commercial capability, with experience using customer, campaign and commercial data, propensity modelling and customer value management techniques to identify opportunities, assess market potential and make data-informed decisions. Experience creating, interpreting and optimising performance dashboards and KPI reporting, translating complex data, customer insights and campaign performance into clear, actionable recommendations for stakeholders and senior leadership. Excellent stakeholder management, communication and influencing skills, with the ability to collaborate across multiple teams, work effectively in fast-paced environments and confidently present recommendations to senior leaders. Strong understanding of B2B customer segmentation, CRM, customer journey and lifecycle marketing, with experience using marketing automation, customer data and campaign management platforms across channels including Email, SMS, Direct Mail and Paid Media; experience supporting hospitality, micro-business or SME customer segments is advantageous. Benefits and perks: There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: Free Sky TV or NOW package Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you’ll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base : Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. Who we are : We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Machine Learning About this role We’re on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do • Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption, • Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy, • Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities, • Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business, • Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines, • Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners, • Represent Capital One in external ML/AI technical forums, contributing to industry discussions, • Develop and advocate for strategies to proactively manage technical debt across ML/AI systems, • Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for • Deep expertise in Python and ML engineering, • Deep expertise in ML/AI systems design, MLOps, and cloud-native architectures, • Track record of leading ML/AI technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Experience with ML frameworks (PyTorch, TensorFlow, scikit-learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG), • Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems, • Experience designing and scaling low-latency, customer-facing ML/AI architectures, • Proven experience setting a multi-team ML/AI technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving ML engineering standards and best practices across organisations, • Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems, • Experience leveraging enterprise platforms to deliver business use cases at scale, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate ML/AI concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront - to provide LGBTQ+ support for all associates, • Mind Your Mind - signposting support and promoting positive mental wellbeing for all, • Women in Tech - promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Department: Retention \n Location: London, Leeds, Manchester or Birmingham (On-site) \n Type of Contract: Permanent / Full-Time \n Salary: £35,000 - £38,000 Per Annum \n Our Vision: Changing lives through education. \n The Role: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress. \n \n Please Note: This role is not eligible for visa sponsorship! \n \n What the Role Involves: \n \n\n • Ensure strong and effective operational processes are in place, identifying and improving them where necessary\n, • Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner\n, • Be an effective team leader, working to ensure your team deliver on their KPIs\n, • Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery\n, • Provide weekly updates on performance, alongside plans to address areas of weakness • Build strong relationships with faculties and support teams\n\n About you: \n\n • Educated to degree level or equivalent experience in an operational or customer service focused role\n, • Excellent written and oral communication skills\n, • Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role\n, • High levels of computer literacy and proficiency in Excel and an ability to learn quickly\n, • Experience working with and learning new IT platforms\n, • The ability to develop and lead high performing teams, and experience managing these teams\n, • Coaching and mentoring skills\n, • The ability to demonstrate process mapping or continuous improvement skills\n, • The ability to generate and analyse reports, coming up with actions plans in order to impact data\n\n What We Offer: \n\n • 25 days annual leave, plus 8 public holidays\n, • 1 day extra leave per year of service, up to a maximum of 5 days\n, • Workplace pension scheme\n, • Tuition reimbursement for career development courses\n, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more\n, • Perks@Work discounts platform, wellbeing centre and much more\n, • Reward and recognition programme\n, • £500 award employee referral scheme\n, • Discretionary annual performance bonus\n\n Employee Testimonial: \n "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) \n GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. \n \n

6 month fixed-term contract working a minimum of 2 days a week working from our HQ at Croxley ParkAt Signet Jewelers UK & Ireland, we're passionate about creating special moments for our customers through some of the nation's best-loved jewellery brands. We're looking for an analytical and commercially minded Merchandise Analyst to join our Merchandising team and help shape smarter decisions across our product, pricing, promotional, and inventory strategies.This is an exciting opportunity for someone who loves uncovering insights from data and translating them into actionable recommendations that drive sales, margin growth, customer retention, and business performance. Working closely with senior leaders across Merchandising, Buying, Planning, Allocation and Finance, you'll play a key role in identifying opportunities that influence critical commercial decisions.What You'll Be DoingAs our Merchandise Analyst, you'll use advanced analytics and commercial insight to help maximise product performance and unlock growth opportunities across the business.Your responsibilities will include: Delivering insightful hindsight, line planning, and in-season performance analysis.Identifying opportunities to improve sales, margin, inventory productivity and customer growth.Partnering with Merchandising and Buying teams to support strategic planning and decision-making.Analysing market trends, competitor pricing and customer behaviour to drive optimisation opportunities.Evaluating promotional performance and recommending ways to maximise effectiveness and return on investment.Using customer, inventory and space productivity metrics to influence future merchandising strategies.Monitoring market share performance and identifying opportunities for growth.Supporting inventory optimisation through data-led recommendations.Identifying store clustering and localisation opportunities to enhance performance.Producing ad hoc analysis and insights for senior stakeholders.What we're looking forWe're seeking a commercially curious analyst who combines strong technical capability with the confidence to challenge, influence and recommend change.You'll ideally bring: Experience in a retail analytics, merchandising or commercial analysis environment.Advanced analytical skills with tools such as Power BI, Tableau, Fabric, SQL, Python or similar.Excellent Excel capabilities, including Pivot Tables and Power Query.Strong numerical and problem-solving skills with the ability to turn complex data into clear business recommendations.Outstanding communication and stakeholder management skills.A proactive, results-focused approach and a genuine passion for continuous improvement.A strong understanding of retail performance drivers, merchandising principles and commercial decision-makingWe are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salaryGenerous discount of up to 30% off our fabulous products from day one.An annual enhanced discount to celebrate the day you joined our team.Retirement Savings plans which offer flexibility in the way you save for the future.Immediate Life Assurance from day one.A minimum of 22 days holiday per year which increases after a years' service.Recognised qualifications, study support and structured career progression.Health and Wellbeing Scheme.Financial Wellbeing scheme.Give As You Earn scheme - An easy way to support causes close to your heart.Real Rewards - exclusive discounts on groceries, travel and leisure.Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take youSignet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.IND04TPBN1_UKTJ

Robert Half Technology are assisting a rapidly growing technology platform on a mission to make professional learning more engaging, accessible and effective through interactive, hands-on experiences. In just a few years, they've built a global community of millions of users and continue to experience rapid growth.The Product Manager will join the B2B Product team and drive the growth of their platform.In this role, you'll own high-impact initiatives across the customer journey - from acquisition and activation to retention and expansion. Working at the intersection of Product, Engineering, Design, Marketing and Sales, you'll identify opportunities, run experiments, and deliver features that drive measurable business growth.RoleThe Product Manager will own product initiatives across the B2B growth funnel, from acquisition through to expansion and retention.Identify growth opportunities using quantitative data, customer research, sales feedback and market insights.Design, prioritise and execute high-impact experiments, measuring outcomes and sharing learnings across the business.Partner closely with Marketing to improve website conversion, campaign landing pages and lead generation experiences.Collaborate with Sales and Customer Success to build product capabilities that remove friction from the buying journey and improve customer adoption.Develop features and internal tooling that help commercial teams scale more effectively.Define success metrics, analyse experiment performance and use data to inform future roadmap decisions.Balance customer needs, technical constraints and commercial objectives when making product decisions.Work with Engineering and Design to deliver high-quality product experiences that drive measurable business outcomes.Key ResponsibilitiesThe Project Manager will have 3+ years of Product Management experience within a SaaS or software business.Experience owning product initiatives that drive measurable business growth.Strong understanding of B2B SaaS customer journeys, including acquisition, activation, retention and expansion.Experience working with cross-functional teams including Engineering, Design, Marketing and Sales.Comfortable using qualitative and quantitative data to identify opportunities and validate decisions.Experience designing, running and analysing product experiments and A/B tests.Strong understanding of product analytics tools such as Amplitude, Mixpanel or similar platforms.Excellent prioritisation skills, with the ability to balance customer value, technical complexity and commercial impact.Experience writing clear product requirements and managing features from discovery through delivery.Comfortable operating in a fast-paced, high-growth environment with a bias towards experimentation and iteration.CompanyRapidly growing technology platform - UK based Fully remote Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.

Company DescriptionWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money.For everyone, everywhere.More about our mission and what we offer.Job DescriptionThe MissionWe’re looking for a Product Manager to own the holistic servicing experience of High Volume customers. Those customers are transacting the most, have complex financial requirements and rely on us most heavily to get it right – therefore expert, personalised support is essential to their success. We are striving to solve customer problems as effectively and as early as possible, and we have an amazing operational team helping us bring this vision to life.We’re looking for someone who will continue the momentum we have in this domain and drive customer success, resulting in better activation, expansion and retention of our highest grossing customer segment. This role sits at an intersection of High Volume growth and lifecycle strategy, Servicing and Fincrime squads, design and data, including building AI solutions where it helps us be more effective and bring value to more customers.The ChallengeWe’re looking for someone who can strike the balance between quality, efficiency and scalability of premium, expert support and servicing – with the ultimate goal of helping our customers achieve their full potential. The role requires a strong data acumen, design and systems thinking, and the ability to influence without formal authority. You will drive changes that increase customer confidence, trust and satisfaction, while keeping Wise compliant and scalable. Every improvement you ship has massive impact potential.What You'll DoShape the vision, strategy and roadmap for your area, aligning it with broader strategy for High VolumeOwn the servicing experience for High Volume customers – ensuring they get the treatment they deserve and expect. You will scale the impact of our operational capabilities and strategically deploy AI solutions where they help our customersImprove predictability and confidence of our customers, who are frequently transacting millions with usCollaborate with other teams on servicing capabilities, required controls and optimal operational models to balance customer growth with platform capabilities and regulatory requirementsWork horizontally across Send, Operations, Contacts, Fincrime and Compliance to align HV servicing strategy with business goalsWhat We're Looking ForStrategic depth: Proven ability to take a broad, ambiguous problem space and distill it into a clear, actionable strategy.Service design sense: You obsess over how customers interact with Wise across a broad set of touchpoints and interactions with our product and servicing teams. You know that a great support experience isn't about asking for more information – it's about removing friction and increasing predictability. You work closely with operations and designers to craft multi-touchpoint experiences that are reassuring and delightful.Ability to work across boundaries: You influence without authority. You build trust with Operations and Servicing, collaborate with Fincrime, and enable other PMs. You thrive in ambiguity and bring clarity to cross-functional teams.Strong data skills: The ability to use complex data (including SQL) to inform your decisions, prove your hypotheses, and tell a compelling story to stakeholders about the future of High Volume servicingExcitement for hard problems. We're looking for someone who loves solving servicing as a growth lever, not just a cost center to be optimised. You're energized by complexity and the opportunity to impact a customer segment driving a significant portion of our revenue.Additional InformationBase salary: 120-148K (based on experience & interview outcomes)Restricted Stock Units (RSUs) & a variety of other benefits: Wise BenefitsFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it's like to work at Wise visit Wise.Jobs.Keep up to date with life at Wise by following us on LinkedIn and Instagram.SummaryType: Full-timeFunction: Product ManagementExperience level: Mid-Senior LevelIndustry: Financial Services

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And Positionless isn’t just our culture. It’s our product.Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.If you’re looking for a place where you can do more, be more, come grow with us.About this roleThe Solutions Engineer fills an essential role at Optimove - part technical expert, part storyteller. You'll sit at the centre of our EMEA sales cycles: tech calls, product demos, integration deep-dives, and the creative problem-solving that shows a prospect how the disparate pieces of the MarTech landscape can best work together. Your job is to understand what a prospect actually needs and map Optimove's solution against it - credibly, to engineers and marketers alike.You'll work across the verticals where we're strongest: iGaming, e-commerce and retail, and financial services - so you'll learn how retention, loyalty and lifecycle marketing really work in businesses where those things decide the P&L.You don't need to have been a Solutions Engineer before. Maybe you're customer-facing today with technical capacity you don't get to use - implementation, onboarding project management, or a technically-inclined CSM. Or maybe you're on the technical side development, technical support, technical account management, customer engineering - and you're ready to bring that depth into client-facing work. If you have the technical foundation and the personality to sell with it, we'll teach you the craft: you'll be mentored by experienced Solutions Engineers and have real ownership from day one.What you'll doPartner with our Account Executives as the product and technology expert on new-business cycles — leading tech calls, running integration discussions and product deep-dives, and owning the technical questions that come up in the dealBuild and deliver product demos that connect what our platform does to what each prospect actually needs - clear, compelling, conciseUnderstand each prospect's technical and business requirements and map the Optimove solution against them, configuring the platform to show a real fit rather than a generic tourBecome the go-to resource on Optimove's products and technology across the sales cycle, and support RFP and RFI responsesUse AI every day to work smarter - researching prospects, building demo assets, sharpening the story. This is a team that builds its own AI workflows and demos Optimove's AI to prospects, not one bolting AI on afterwardsWork closely with our Data and Integration teams to keep the "Front Stage" and "Back Stage" tightly connectedSupport product enablement for the Sales team, and keep building your own MarTech expertise - we invest in your learning, including conferencesTravel occasionally to conferences and prospect on-sitesWho you are2+ years in a customer-facing technical role - pre-sales, solutions consulting, technical account management, technical customer success, implementation, professional services or technical support - or a technical role with real customer exposure. An SE title is not requiredA technical foundation, through education or experience, with a working understanding of APIs, system integrations and data structuresA clear communicator about technology - with engineers and with non-technical audiences. In this role, interpersonal skill counts as much as technical skillGenuinely curious, and already reaching for AI tools to work smarter (or itching to). This matters to us more than it might elsewhereSelf-driven and comfortable with ambiguity - you take ownership, seek feedback, and find the path forward before the playbook is written. MarTech moves, and so will this roleAble to run several deals at once and hold your commitments to the AEs you're supportingExcellent English, and the right to work in the UK (we are unable to provide sponsorship at this time)This is a hybrid role, and you will be required in our London office 3 days per weekNice to have, not requiredExperience with MarTech, CRM, CDP, SaaS or customer-engagement platforms - a strong advantageExposure to iGaming, e-commerce/retail or financial servicesHTML/CSS, SQL, or hands-on data workOptimove offers a vibrant, people-first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way.This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing.Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value.This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value.RESPONSIBILITIESServing CustomersBuild deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues.Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert.Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution.Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required.Owning the Sales Cycle for Paid Support ProgramsOwn the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program with each customer based on their workload profile, criticality, and growth trajectory.Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal.Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal. (Production delivery sits with the DSE team post-sale; this engagement is positioning, not pre-sales technical discovery.)Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff: a documented model for transferring technical and account context from pre-sales and custom engagements into post-sales production support without a dropped baton.Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently; leverage executives appropriately and strategically to gain alignment and overcome customer objections.Accountable for regional revenue targets for paid support programs.Practice ReadinessBuild, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles needed to scale post-sales production support.Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency.Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs.Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs.Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging signal back to Global Support leadership and Revenue Operations.Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes.Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale. Build a team that uses AI fluently in everyday delivery, not as a side project.Technical ExpertiseDemonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale.Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost.Provide strong consultative skills and a clear understanding of paid support engagement models: what each program delivers post-sale, where the value lands for customers, and how to position the right fit.REQUIREMENTSOn Day One We Will Expect You To Have:Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies.Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review.5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers.Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space.Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product.Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one.Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences.Comfortable with Salesforce or other leading CRM tools.Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook).Strongly PreferredDirect experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle).Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions.Strong program, project, and process management skills.KEY PERFORMANCE INDICATORSRegional revenue targets for paid support programs, including attach to net-new license deals, expansion within the customer base, and conversion at renewalSnowflake consumption health and growth on accounts under paid support coverageCustomer outcome metrics: NPS lift on paid support cohort; reduction in customer generated cases on accounts under DSE coverage; improvement in time-to-value on key workloadsProactive engagement coverage: cadence and quality of architectural reviews, health assessments, and risk reviews delivered to paid accountsHire-to-headcount targets within given timeframes; manager bench depthEngagement delivery quality and effective management of regional team objectivesEvery Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.comLocationGB-LondonEmployment TypeFull timeDepartmentGlobal Support

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: Pension and bonus schemes 25 days’ holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

\n Zenopa is supporting a fast-growing brand in the UK men's health and hair loss space, currently expanding into the UK market. We're looking for a dynamic and strategic Head of Growth to architect our customer acquisition and retention engine from the ground up. This is a brand new, high-impact leadership role with a clear mandate to scale the business and shape marketing strategy with real autonom... \n\n \n ZIPC1_UKTJ

Field Service EngineerCroydon£35,000 - £42,000 Basic + Overtime + Premium Brand + Allowance + Training + Work-Life Balance + Stability + Van + Regional Patch + Immediate StartAre you a Field Service Engineer looking to become a real specialist within the coffee industry whilst working with a company that provide high quality products? Join a well-structured, growing business where you can become a technical specialist on advanced equipment.This is a fantastic opportunity to join a rapidly expanding coffee machine manufacturer, now backed by a global group, working across a local regional patch. With thousands of machines across the UK and Ireland, and major contracts secured, this company continues to grow while maintaining a strong team culture and high engineer retention. You'll benefit from structured training, realistic workloads, and the chance to develop into a true specialist Field Service Engineer.Your Job As A Field Service Engineer Will Include: Installation, servicing, maintaining, and repairing coffee machines Fault finding, testing, and diagnosing electro-mechanical equipment Advanced coffee machines Covering a regional patch across London Providing excellent customer service and building strong client relationships Working on advanced, modular coffee equipment across commercial sitesAs A Field Service Engineer You Will Have: ANY Electro-mechanical background Strong fault-finding and diagnostic skills (multimeter use essential) Full driving licence (essential) Experience working in a field service environment* Happy to travel regionallyApply now or contact Billy or Georgia 07458 163030 for immediate considerationKeywords: coffee engineer, coffee machine technician, catering equipment, espresso machines, vending, london, crodyon, crawley, bromley, epsomThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment LtdWe can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.TPBN1_UKTJ

We’re Capital on Tap ðð³ Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit 1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, 20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! ðThis is a Hybrid role, working from our London (Moorgate) Offices 3 days per week. Growth Team at Capital on TapYou’ll join the Growth Team, reporting to our Head of Growth. The team’s mission is to increase customer acquisition, activation and retention across our book of customers.What You'll Be DoingDeveloping and maintaining predictive models that influence our strategy across the entire customer lifecycle; acquisition, activation and retention.Understanding the commercial levers within the growth team and how predictive models help to improve them.Evaluating complex datasets to find hidden opportunities and help us make smarter decisions.Turning complex analysis into simple, compelling stories that get everyone on the same page.Collaborating with a wide range of stakeholders to ensure seamless implementation of your solutions.Exploring and advising on the latest tools and techniques in data science to help us stay ahead of the curve.We're Looking ForStrong analytical and quantitative skills with the ability to translate findings into clear recommendations.2+ years experience building statistical models in Python and extracting/manipulating data in SQL.2:1 or higher in a quantitative degree from a top university.Someone who takes ownership of their work, manages their time independently, and uses good judgement to decide what matters.Comfortable working autonomously in a fast-moving environment.Preferred:2-4 years' experience in top-tier consulting or a high-growth startup.1st-class degree in a quantitative field from a top university.Understanding of and interest in how to apply a commercial lens to Data Science problems.Nice to Have:Familiarity with DBT, Snowflake, Looker, Hex, Azure DevOps.Background in Marketing, Credit, or Financial Services.Diversity & Inclusion ðWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. If you need any adjustments to the application or interview process, please just let us know.Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:ð Private Healthcare including dental and opticians services through Vitality ️ Worldwide travel insurance through Vitality ️ Access to a reproductive and hormonal health platform via Hertility ð Anniversary Rewards (250, 500, 750, 4-week fully paid sabbatical) ð Salary Sacrifice Pension Scheme up to 7% match ð Octopus EV Salary Sacrifice Scheme ð️ 28 days holiday (plus bank holidays) ð Annual Learning and Wellbeing Budget ðª Enhanced Parental Leave ð² Cycle to Work Scheme ð Season Ticket Loan ð 6 free therapy sessions per yearð¶ Dog Friendly Offices ð« Free drinks and snacks in our officesCheck out more of our benefits, values and mission here.Other InfoðCheck out our ‘Top Tips’ for interviewing.️Keep updated on new job opportunities by following us on Linkedin.ð§Email careers@capitalontap.com if you have any questions.Excited to work here? Apply!If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Service Engineer (Full Training Provided) \n £40,000 - £45,000 + Full Industry Training + Door to Door Pay + Overtime + Van & Fuel Card + Excellent Company Benefits \n Home based , covering London & Surrounding areas \n Are you a Fire & Security or Access Control background? Are you looking to join an industry leading company who offer full specialist training, door to door pay and long term career progression? \n On offer is a brilliant opportunity to join a nationwide company who are renowned for brilliant staff retention, through providing staff with brilliant training and plenty of overtime. \n This well established company manufactures specialist access control equipment for construction sites across the UK. Due to recent success they are looking to expand their engineering team. \n In this role you will be installing and maintaining specialist custom made access control equipment to customer sites across London. Full specialist training will be provided to a successful applicant. \n This role would suit some with a background in Fire & Security or Access Control, looking to utilise skill and experience with an established company that provide full training, plenty of overtime and door to door pay. \n The Role: \n\n • Installation & Service of Access Control equipment.\n, • Working with a market leading manufacturer.\n, • Full training provided.\n\n The Person: \n\n • Access Control or Fire & Security engineering background.\n, • Looking for training in a new industry.\n, • Full UK Driving License.\n\n Reference Number: BBHH278086 \n To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sam Claridge at Rise Technical Recruitment. \n Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. \n The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. \n We are an equal opportunities company and welcome applications from all suitable candidates.

\n Growth Analytics LeadLondon (5 Days in Office) | Up to £180,000 + Equity \n A high-growth tech business is hiring a Growth Analytics Lead to shape company-wide strategy across product, commercial and customer performance. You'll use data to drive adoption, activation, retention and revenue outcomes. \n The Company Fast-scaling tech business with strong data foundations. The analytics team partners across product, commercial and operations to support growth and improve customer outcomes. They now need a commercially minded analytics leader for their next phase. \n The Role \n\n • \n Drive product adoption, activation and retention through data insights \n • \n Analyse customer behaviour to identify growth opportunities \n • \n Develop pricing, monetisation and revenue insights \n • \n Design and measure experiments \n • \n Partner with product/engineering on measurement frameworks \n • \n Present recommendations to senior stakeholders \n\n Your Skills & Experience \n\n • \n Growth/Product/Commercial Analytics or Data Science background \n • \n Advanced SQL + BI tools \n • \n Strong experimentation and measurement knowledge \n • \n Customer behaviour and growth metrics experience \n • \n Ability to turn analysis into clear business actions \n • \n Excellent stakeholder communication \n\n What They Offer \n\n • \n Up to £180,000 + equity \n • \n High-impact role with ownership \n • \n Senior leadership exposure \n • \n Strong progression \n • \n Collaborative, data-driven culture \n\n How to Apply Apply today to learn more. \n

Founding Data Scientist / Machine Learning Scientist \n Fully remote role - Odd trip to London office \n Subriction - Service based business \n We're working with an exciting business that is building its data science capability in-house for the first time, and they're looking for a Founding Data Scientist to shape the function from the ground up. \n This is a genuinely hands-on role where you'll have ownership of the full data science lifecycle - from defining the modelling approach and building predictive models through to creating scalable, repeatable and production-ready solutions. \n The initial focus will be on customer churn and complaint propensity, alongside forecasting and other predictive modelling opportunities. You'll be responsible for building the models, documenting the methodology and establishing the overall approach that can be embedded and scaled across the business. \n What we're looking for \n We're particularly interested in Data Scientists who have built churn propensity models before, ideally within a subscription-based or service-led business where customer retention is a key commercial challenge. \n You'll need to be comfortable working independently and owning the end-to-end process without relying heavily on Data Engineering or a separate ML Engineering function. This means being able to take models from concept through to productionisation and build approaches that are scalable, repeatable and robust. \n Key skills \n\n • Strong commercial Data Science / Machine Learning experience\n, • Proven experience building customer churn / propensity models\n, • Strong Python and SQL\n, • Experience taking ML models into production\n, • Ability to design and document modelling approaches from scratch\n, • Strong understanding of forecasting and predictive analytics\n, • Experience working with subscription, recurring revenue or field/service-based businesses is highly desirable\n, • Microsoft technology stack experience\n, • Experience using LLMs to analyse classified/unstructured data would be a bonus\n\n This is a rare opportunity to join at the beginning of the journey and define how Data Science is done within the business, rather than simply inheriting an existing framework. \n If you've built churn models before and want genuine ownership, autonomy and the opportunity to build something from the ground up, we'd love to hear from you. \n GleeIT \n At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. \n By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Marketing Analytics Manager \n London (Hybrid - 2x Days a Week in Office) \n £65,000-£75,000 \n The Company \n This is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers. The business is investing heavily in its data and analytics capabilities, with increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Marketing Analytics, Digital Analytics, Customer Analytics, Data Science, Data & AI, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. Loyalty is a key strategic priority for the business, with significant investment and senior-level backing behind its loyalty programme. The focus is on using data to better understand what drives customer loyalty and value, and to build stronger, longer-term relationships with customers. \n The Role \n As the Marketing Analytics Manager, you will take ownership of the analytics strategy for the loyalty programme, working closely with Marketing, Ecommerce, Product, Customer and Data Science teams to understand what drives customer behaviour and translate this into clear commercial action. This is an individual contributor role with significant ownership and influence. You will be the key analytics partner for loyalty, helping the business understand programme performance, improve targeting and personalisation, and make better decisions around promotions, communications and customer strategy. \n You will: \n\n • Define and own the analytics strategy for the loyalty programme, developing a deep understanding of how it drives omnichannel behaviour, frequency, retention and customer lifetime value\n, • Build insight around different customer and loyalty segments, identifying behavioural groups and opportunities to drive greater value\n, • Measure the impact and value of loyalty initiatives and targeted interventions, working closely with Marketing and Data Science\n, • Support more intelligent, data-led targeting across promotional and discounting activity\n, • Help move the business away from broad-based offers towards more relevant and value-accretive activity for loyalty members\n, • Own and develop self-serve reporting and dashboards using Power BI, providing trusted and timely visibility of programme performance and customer behaviour\n, • Design and evaluate tests across loyalty mechanics, communications and rewards to understand what drives engagement and retention\n, • Lead the analytical approach to questions around what data is needed, how it should be used and what commercial value it can create\n, • Act as the primary analytics partner for loyalty across Marketing, Ecommerce and Product\n, • Influence key decisions around promotions, targeting and wider customer strategy\n, • Set the standard for how loyalty insight is produced, communicated and acted upon\n, • Support the development and sharing of best practice across the wider analytics team\n\n This role is ideal for someone who enjoys combining hands-on analysis with strategic thinking, taking a commercial question and using data to influence what the business does next. \n Your Skills & Experience \n\n • Solid experience in Marketing Analytics, Customer Analytics, CRM or Loyalty Analytics\n, • Strong SQL skills and experience working with large datasets\n, • Strong data visualisation experience, ideally with Power BI\n, • Strong understanding of loyalty and CRM metrics, including frequency, retention, lifetime value and RFM\n, • Experience with customer segmentation and understanding behavioural differences across a customer base\n, • Experience with testing, measurement and ideally incrementality\n, • Strong stakeholder management skills, with the confidence to influence challenging and demanding stakeholders\n, • Ability to translate complex analytical findings into clear, commercially focused recommendations\n, • Comfortable working across both digital and physical/store channels\n, • Experience within retail, eCommerce or another consumer-facing environment would be highly beneficial\n, • Experience with Databricks, Snowflake, BigQuery or similar cloud data platforms would be advantageous\n, • Python would be a plus\n\n The successful candidate will be a commercially minded Marketing Analytics professional who can operate strategically, but is still comfortable getting into the detail of the data and delivering analysis themselves. \n The Benefits \n\n • £65,000-£75,000\n\n How to Apply \n If you're an experienced Marketing Analytics, CRM, Customer or Loyalty Analytics professional with strong SQL and stakeholder management skills, and you're looking for a role where your analysis can directly influence customer and commercial strategy, I'd be keen to hear from you! Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

Role/Team overview \n \n Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. \n \n This role sits within the Commercial & Marketing team and is responsible for driving marketing strategies, engagement, retention and commercial growth across Sky Business's existing customer base. With a primary focus on our Indies customer segment (microbusinesses and single-site owners across hospitality, retail and service sectors) the role will lead customer marketing activity across the Business TV portfolio. \n \n What you’ll do: \n\n • \n Plan and deliver customer marketing activity across the Hospitality (Indies) customer base to drive retention, value growth and customer engagement, with a focus on simple, relevant and service-led communications. \n\n\n • \n Identify and execute upsell opportunities across the existing Business TV product portfolio, promoting relevant connectivity and value-added services that meet customer needs and increase customer lifetime value. \n\n\n • \n Drive cross-sell performance of key products such as Broadband and Mobile, increasing multi-product adoption and maximising customer value. \n\n\n • \n Own and optimise always-on and triggered customer journeys across Email, SMS, Direct Mail, Customer Care, Social and Paid Media channels to improve engagement, conversion and retention outcomes. \n\n\n • \n Partner with Brand, Insights, Pricing, Data and Marketing Operations teams to ensure customer strategy, creative development, data analytics and customer insight are aligned to business objectives and campaign plans. \n\n\n • \n Lead quarterly planning, trading reviews and performance analysis, using customer insight, historic performance and forecasting to identify opportunities, mitigate risks and optimise results. \n\n \n What you'll bring: \n\n • \n Demonstrable success managing end-to-end commercial marketing activity, from opportunity identification, segmentation and business case development through to campaign execution, optimisation, performance evaluation and measurable commercial outcomes. \n • \n Strong analytical and commercial capability, with experience using customer, campaign and commercial data, propensity modelling and customer value management techniques to identify opportunities, assess market potential and make data-informed decisions. \n • \n Experience creating, interpreting and optimising performance dashboards and KPI reporting, translating complex data, customer insights and campaign performance into clear, actionable recommendations for stakeholders and senior leadership. \n • \n Excellent stakeholder management, communication and influencing skills, with the ability to collaborate across multiple teams, work effectively in fast-paced environments and confidently present recommendations to senior leaders. \n • \n Strong understanding of B2B customer segmentation, CRM, customer journey and lifecycle marketing, with experience using marketing automation, customer data and campaign management platforms across channels including Email, SMS, Direct Mail and Paid Media; experience supporting hospitality, micro-business or SME customer segments is advantageous. \n\n Benefits and perks: \n There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: \n\n • \n Free Sky TV or NOW package \n\n\n • \n Pension package with up to 9% employer contribution \n\n\n • \n Private healthcare with mental health support \n\n\n • \n Aviva Digital GP and dental insurance \n\n\n • \n Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect \n\n\n • \n Sharesave and Tech schemes \n\n\n • \n A range of Sky VIP rewards and experiences \n\n \n How you’ll work: \n We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. \n \n Your office base : \n Osterley \n \n Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. \n \n Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. \n Who we are : \n \n We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. \n \n We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. \n \n Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. \n \n To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. \n \n To find out more about working with us, search #LifeAtSky on social media.

Growth & Product Analytics Lead \n London - Full Time in Office \n Up to £180,000 + Equity \n \n This is a rare opportunity to join a high-growth AI software business at a pivotal stage of its journey. Working directly with executive leadership, you will shape the decisions that influence product strategy, customer growth, commercial performance and international expansion. \n \n The Company \n They are a venture-backed technology company using artificial intelligence to transform how businesses analyse information, generate insights and make strategic decisions. Having experienced significant growth since launch, they are continuing to scale their product offering, customer base and international presence. \n \n With strong technical foundations already in place, they are now investing in their Strategy & Operations capability to ensure data drives every major commercial and product decision. This role offers direct exposure to senior leadership and the opportunity to have a measurable impact on company growth. \n \n The Role \n As the Growth & Product Analytics Lead, you will sit within the CEO Office and Strategy & Operations function, owning the analytics that underpin commercial and product decision-making. \n \n You will: \n\n • Drive insights across product adoption, customer activation and usage growth\n, • Identify opportunities to improve customer expansion, retention and revenue generation\n, • Partner with leadership to influence product, pricing and go-to-market strategy\n, • Own experimentation frameworks and measure the impact of new initiatives\n, • Define instrumentation and measurement requirements alongside product and engineering teams\n, • Build analyses, models and solutions directly rather than acting as a reporting function\n, • Translate complex data into clear, commercially actionable recommendations\n, • Proactively identify problems, quantify opportunities and deliver measurable outcomes\n, • Support strategic decision-making through product, commercial and growth analytics\n\n Your Skills & Experience \n \n You will bring: \n\n • Strong experience influencing growth, adoption or commercial performance within a B2B or enterprise software environment\n, • Advanced SQL and hands-on experience working with modern data warehouses, dbt and BI tools\n, • A track record of using data to improve product adoption, customer growth, pricing or monetisation outcomes\n, • Experience designing experiments and measuring the impact of strategic initiatives\n, • Strong commercial acumen with the ability to connect analytics to business outcomes\n, • Excellent stakeholder communication skills, with confidence presenting insights to senior leadership\n, • A hands-on approach and ability to independently build solutions, analyses and frameworks\n, • Experience across growth analytics, product analytics, commercial analytics, monetisation analytics or growth-focused data science\n\n What They Offer \n\n • Competitive base salary with meaningful equity participation\n, • High levels of autonomy and ownership\n, • Direct exposure to founders and executive leadership\n, • The opportunity to shape a newly established analytics function\n, • Significant scope for career progression as the business continues to scale\n, • A fast-paced, ambitious and highly collaborative environment\n, • The chance to influence high-impact strategic decisions across product, growth and commercial operations\n\n How to Apply \n If you're a commercially minded analytics professional who enjoys turning data into growth opportunities and wants to make a direct impact within a scaling AI business, apply today to learn more.

Senior Product Analyst \n Fully Remote (UK) £65,000 - £70,000 + Bonus + Equity \n Join a fast-growing, investor-backed subscription marketplace where your analysis will directly influence product strategy, customer growth and commercial performance. This is a highly strategic Product Analytics role offering genuine ownership, autonomy and the opportunity to shape the customer acquisition journey from end to end. \n THE COMPANY \n This global subscription business connects pet owners with trusted sitters through an annual membership model, creating a unique marketplace where no money changes hands between members. Having facilitated over 10 million nights of pet sitting worldwide, the business continues to scale rapidly following significant investment and is now looking to grow its Product Analytics function. \n With a collaborative, product-led culture, you'll work alongside Product, Engineering, Design and Marketing teams to solve complex customer problems and deliver measurable business impact. \n THE ROLE \n As a Senior Product Analyst, you'll own analytics across the customer acquisition journey, partnering closely with Product teams to improve conversion, activation and long-term customer growth. \n Your responsibilities will include: \n\n • Analysing acquisition funnels, conversion journeys and customer behaviour.\n, • Identifying opportunities to improve product performance through data.\n, • Designing, analysing and evaluating A/B tests and product experiments.\n, • Using event tracking data to understand customer behaviour and product usage.\n, • Defining tracking requirements and success metrics for new product features.\n, • Building dashboards and delivering insight to Product stakeholders.\n, • Influencing product roadmap decisions through strategic recommendations.\n, • Taking ownership of projects from problem definition through to measurable commercial impact.\n\n YOUR SKILLS AND EXPERIENCE \n\n • Advanced SQL.\n, • Strong Product Analytics experience.\n, • Event tracking experience (Amplitude, Segment, Mixpanel or similar).\n, • Experience with experimentation and A/B testing.\n, • Ability to influence product decisions through data.\n, • Strong stakeholder management and communication skills.\n, • Comfortable working autonomously as a senior individual contributor.\n\n Desirable experience: \n\n • Product Growth Analytics.\n, • Subscription, SaaS or Marketplace businesses.\n, • Customer lifecycle, retention or LTV analysis.\n, • Python, R or dbt.\n\n THE BENEFITS \n\n • £65,000-£70,000 salary.\n, • Fully remote working with no mandated office days.\n, • Quarterly company offsites fully expensed.\n, • Bonus and generous equity package.\n, • Excellent autonomy and ownership.\n, • Opportunity to influence product strategy at a rapidly growing business.\n\n HOW TO APPLY \n Please register your interest by sending your CV to Max Beadle at Harnham via the Apply link on this page.

\n Chief Financial Officer | PE-Backed SaaS Business | Buy & Build \n Location: London (Hybrid) \n Package: Competitive Base Salary + Bonus + Equity Incentive \n An exciting opportunity has arisen for an ambitious and commercially minded Chief Financial Officer to join a fast-growing, private equity-backed SaaS business at a pivotal stage of its growth journey. \n With a highly scalable recurring revenue model, strong customer retention and an experienced leadership team, the business is entering its next phase of expansion through organic growth, international scaling and strategic acquisitions. The CFO will play a critical role in driving value creation, supporting the executive team and working closely with the Board and private equity investors. \n The Opportunity \n Reporting directly to the CEO, the CFO will be a key strategic partner responsible for leading the finance function while helping shape the commercial direction of the business. This is a hands-on leadership role that combines strategic finance, operational excellence and investor engagement. \n The successful candidate will have the opportunity to build a best-in-class finance function, improve financial visibility, support product and commercial decision-making, and prepare the business for a future exit. \n Key Responsibilities \n\n • Develop and execute the financial strategy aligned with the company's growth objectives.\n, • Partner with the CEO and Board on strategic planning, pricing, investment decisions and commercial performance.\n, • Lead all aspects of financial planning, budgeting, forecasting and management reporting.\n, • Deliver robust SaaS KPI reporting, including ARR, MRR, NRR, CAC, LTV, churn and cash runway analysis.\n, • Drive improvements across financial systems, controls, reporting and business intelligence.\n, • Build and develop a high-performing finance team capable of supporting continued growth.\n, • Manage banking relationships, debt facilities and working capital.\n, • Lea refinancing, acquisition support and financial due diligence where required.\n, • Act as the primary finance contact for the private equity sponsor, lenders and external advisers.\n, • Prepare the business for future strategic milestones, including M&A activity and an eventual exit.\n\n Required Experience \n\n • Qualified accountant (ACA, ACCA, CIMA or international equivalent).\n, • Proven CFO or Finance Director experience within a high-growth SaaS or software business.\n, • Strong understanding of recurring revenue business models and SaaS metrics.\n, • Experience working within a private equity-backed environment, including Board and investor interaction.\n, • Track record of scaling finance functions through periods of rapid growth and change.\n, • Commercially astute with the ability to influence strategic decision-making.\n, • Experience supporting acquisitions, integrations or exit processes would be highly advantageous.\n, • Inspirational leader with excellent communication and stakeholder management skills.\n\n \n

Audio-Visual Engineer £38,000 + Full Training + Progression + Van / Fuel Card + Overtime Watford (Can be located: Barnet, North London, Harlow, Luton, Milton Keynes, Chelmsford, Essex, St Albans and all surrounding areas) \n Do you have Audio-Visual experience, looking to receive full technical training to increase your abilities into a fully qualified and Senior Engineer? \n This is a great opportunity to join a multi-million pound high-tech business, who will provide paid overtime, clear progression and benefits to increase your overall earnings. \n You will be employed by a nationally-renowned telecommunications provider supplying specialist equipment to Blue chip clients. They have partnerships with some prestige facilities. \n This is a Monday - Friday days based role travelling to various customer sites in and around London. You will perform maintenance and installation along Video-conferencing and Office equipment within a number of corporate settings. \n This role would suit an AV engineer looking to receive training, development and progression all whilst working for a business with a great job retention rate. \n The role. \n\n • Install, maintain and repair AV / VC equipment.\n, • Working at various Corporate customer sites around London.\n, • Monday - Friday (40 hours contracted).\n\n The person. \n\n • AV / IT / Electronic Engineer.\n, • Any prior knowledge of Extron, Crestron or Kramer.\n, • Commutable to London.\n\n \n Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. \n The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. \n We are an equal opportunities company and welcome applications from all suitable candidates.

An exciting opportunity has arisen for a Commercial Account Handler to join a growing and highly successful commercial insurance team based in London. \n Supporting a team of experienced Commercial Account Managers and Account Executives, you'll play a vital role in delivering exceptional client service, ensuring the smooth day-to-day administration of commercial insurance portfolios and helping to drive both client retention and new business growth. \n This is a varied role offering exposure to the full insurance lifecycle, including renewals, new business, mid-term adjustments and policy administration. You'll work closely with clients, insurers and colleagues, providing first-class support while developing your technical knowledge and progressing your insurance career. \n This opportunity would suit an experienced Commercial Account Handler or Insurance Administrator looking to join a collaborative team with genuine long-term career development opportunities. \n Key Responsibilities \n Account Management Support \n\n • Provide day-to-day support to Commercial Account Managers and Account Executives.\n, • Assist with the administration and servicing of commercial insurance portfolios.\n, • Prepare client documentation, renewal packs, quotations and policy schedules.\n, • Process mid-term adjustments, renewals and policy amendments accurately and efficiently.\n, • Liaise with insurers to obtain quotations, policy documentation and underwriting information.\n, • Ensure all client records are maintained accurately within Acturis.\n\n Client Service \n\n • Build positive relationships with clients, insurers and internal stakeholders.\n, • Respond promptly to client enquiries and policy queries.\n, • Deliver a professional and efficient service throughout the client journey.\n, • Assist with policy renewals and ensure all documentation is issued within agreed timescales.\n, • Support client retention by delivering a consistently high standard of service.\n\n New Business Support \n\n • Assist with new business enquiries from initial enquiry through to policy placement.\n, • Prepare market presentations and obtain quotations from insurers.\n, • Work alongside Account Managers and Account Executives to deliver competitive insurance solutions.\n, • Follow up outstanding quotations and support new business conversion.\n, • Help identify opportunities to cross-sell additional insurance products and services.\n, • Assist with prospect research and pipeline administration to support business development activity.\n\n Administration & Operations \n\n • Maintain accurate client files and policy documentation.\n, • Process insurer correspondence and client documentation efficiently.\n, • Monitor outstanding actions to ensure service levels are maintained.\n, • Support diary management and renewal planning where required.\n, • Ensure all administrative tasks are completed accurately and within service standards.\n, • Assist with ad hoc projects and operational improvements.\n\n Compliance & Quality \n\n • Ensure all work complies with FCA regulations, Consumer Duty and company procedures.\n, • Maintain accurate records and documentation.\n, • Follow internal compliance and quality assurance processes.\n, • Support positive customer outcomes through accurate and compliant administration.\n\n Skills & Experience \n Essential \n\n • Previous experience within Commercial Insurance Account Handling or Insurance Administration.\n, • Good understanding of commercial insurance products.\n, • Experience supporting renewals, new business or policy administration.\n, • Strong organisational and administrative skills.\n, • Excellent communication and customer service skills.\n, • High attention to detail.\n, • Ability to prioritise workloads effectively.\n, • Experience using Acturis or similar insurance broking systems.\n\n Desirable \n\n • Experience working within an insurance broker.\n, • Exposure to SME or Mid-Corporate commercial insurance.\n, • Cert CII qualified or working towards professional qualifications.\n, • Experience supporting Account Executives or Account Managers.\n\n Personal Attributes \n\n • Organised and proactive.\n, • Client-focused with excellent attention to detail.\n, • Strong team player who enjoys supporting colleagues.\n, • Positive and professional approach.\n, • Excellent communication and relationship-building skills.\n, • Eager to learn and develop technical insurance knowledge.\n, • Able to work effectively within a fast-paced environment.\n\n What's on Offer \n Joining this business means becoming part of a supportive and collaborative commercial insurance team where you'll be encouraged to develop your skills and build a long-term career. \n Benefits include: \n\n • Salary up to £35,000 depending on experience\n, • Hybrid working\n, • Annual discretionary bonus\n, • Private Medical Insurance (PMI)\n, • Commission incentive scheme\n, • Company pension\n, • Life Assurance\n, • 25 days' annual leave plus bank holidays\n, • Support towards CII qualifications and ongoing professional development\n, • Genuine opportunities for career progression into Commercial Account Management or Account Executive roles\n, • Modern London office with excellent transport links\n, • A collaborative and friendly working environment\n\n This role offers an excellent opportunity to join a growing commercial team where you'll gain exposure to a wide variety of commercial risks, work alongside experienced insurance professionals and play an important part in supporting both existing clients and the development of new business opportunities. Apply to the role and speak to Francesca Franklin for further information.

\n Operations Manager (Heat Networks) \n London \n £66,000 Basic + Bonus + Vehicle Allowance + Pension \n \n Are you an experienced Operations Manager, Contract Manager or Engineering Manager looking to play a key role within one of the UK's fastest-growing Heat Network specialists? \n This is a genuine leadership position where you'll have the autonomy to shape service delivery, develop engineers and influence the future direction of the business. \n \n Package \n £66,000 Basic Salary \n Performance Bonus \n Vehicle Allowance \n Pension \n 23 Days Holiday + Bank Holidays \n Monday-Friday (8am-5pm) \n Genuine career progression \n Opportunity to help shape a rapidly expanding specialist Heat Network business. \n \n \n The Role \n Reporting directly to the Operations Director, you'll be responsible for the day-to-day management of multiple heat network contracts, ensuring exceptional service delivery whilst maintaining the highest standards of safety, compliance and customer satisfaction. \n \n You'll provide leadership from the front, supporting engineers technically where required, mentoring future managers and ensuring commercial performance is achieved across your portfolio. The role combines operational management, client relationship management, technical leadership and commercial responsibility. \n \n \n \n \n \n \n \n Responsibilities \n \n Manage a portfolio of Heat Network maintenance and service contracts \n Lead, motivate and develop a team of engineers \n Deliver excellent customer service across all contracts \n Ensure PPM and reactive maintenance programmes are delivered to SLA \n Develop strong client relationships and attend regular review meetings \n Provide technical support to engineers when required \n Produce quotations and operational reports \n Monitor contract performance, profitability and productivity \n Assist with mobilisation of new contracts \n Carry out engineer appraisals, mentoring and recruitment \n Promote Health & Safety and compliance across all sites \n Drive continuous improvement and operational efficiencies \n Support business growth through outstanding service delivery and contract retention. \n \n \n The Ideal Candidate \n You'll ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks. \n \n You'll possess: \n Previous Operations, Contract or Engineering Management experience \n Strong mechanical or HVAC background \n Excellent leadership and people management skills \n Commercial awareness with responsibility for budgets and contract performance \n Experience managing client relationships \n Strong communication and organisational skills \n Health & Safety awareness \n Full UK Driving Licence \n Experience using CAFM systems would be advantageous. \n If you're looking for an opportunity where you can genuinely influence the future of a growing engineering business whilst leading high-profile Heat Network contracts across London, we'd be delighted to hear from you. \n

A well-established collection of family-run insurance businesses is seeking an Assistant Operations Manager to support the Operations Manager in the effective running of day-to-day business operations across multiple sites. \n This role plays a key part in ensuring operational efficiency, regulatory compliance, and the successful delivery of business objectives. The Assistant Operations Manager will work closely with managers and teams across the business to coordinate resources, improve processes, support staff development, and help maintain high standards of customer service and operational excellence. \n Reporting directly to the Operations Manager, this position is ideal for someone with strong organisational skills, a proactive approach to problem-solving, and experience within a financial services environment. \n Key Responsibilities \n Operational Support & Resource Coordination \n\n • Support the Operations Manager in overseeing daily business operations across multiple locations.\n, • Assist with resource planning and allocation to ensure business objectives are achieved efficiently.\n, • Monitor operational performance and identify areas for improvement.\n, • Work with managers to streamline processes, eliminate inefficiencies, and improve productivity.\n\n Compliance & Regulatory Support \n\n • Assist in ensuring the business remains compliant with all relevant regulatory and legislative requirements, including FCA regulations, GDPR, and Employment Law.\n, • Support the implementation and monitoring of compliance procedures and controls.\n, • Help maintain accurate records and documentation to demonstrate regulatory compliance.\n\n Policy Development & Implementation \n\n • Assist with the development, review, updating, and implementation of internal policies and procedures.\n, • Ensure policies align with regulatory requirements, company objectives, and industry best practice.\n, • Support managers in embedding policies consistently across the business.\n\n Training & Development \n\n • Coordinate and deliver training and development initiatives for managers and team members.\n, • Assist in identifying development needs and opportunities to enhance employee knowledge, skills, and performance.\n, • Monitor training completion and maintain relevant records.\n\n Internal Audit & Operational Monitoring \n\n • Support internal audit activities by gathering information, reviewing processes, and monitoring compliance.\n, • Assist with reporting audit findings and tracking corrective actions.\n, • Contribute to continuous improvement initiatives arising from audit outcomes.\n\n Complaints Management (FOS & Non-FOS) \n\n • Work alongside managers to support the effective handling and resolution of customer complaints.\n, • Ensure complaints are managed fairly, consistently, and in line with regulatory requirements and company standards.\n, • Monitor complaint trends and help identify opportunities for service improvement.\n\n People Support & HR Coordination \n\n • Support managers with day-to-day people matters, including absence, performance, conduct, wellbeing, and employee engagement.\n, • Assist with the consistent application of HR policies and procedures across the business.\n, • Support onboarding, training, development, and retention activities.\n, • Escalate more complex HR matters to the Operations Manager or appropriate senior manager.\n\n Reporting & Communication \n\n • Prepare operational reports and management information as required.\n, • Support communication between departments to ensure effective coordination and service delivery.\n, • Deputise for the Operations Manager when required.\n\n Ideal Candidate \n The ideal candidate will have experience in a supervisory or management role within a retail or customer-facing financial services environment and be looking to further develop their operational leadership career. \n They will be highly organised, detail-oriented, and capable of managing multiple priorities while maintaining high operational standards. \n Key Skills & Experience \n\n • Leadership and team support\n, • Strong analytical and problem-solving abilities\n, • Excellent communication and interpersonal skills\n, • High levels of emotional intelligence (EQ)\n, • Good understanding of FCA regulations, GDPR, and other relevant compliance requirements\n, • Strong organisational and time-management skills\n, • Ability to manage competing priorities in a fast-paced environment\n, • Process improvement and operational efficiency mindset\n, • Proficiency in Microsoft Office applications, particularly Excel and Outlook\n\n Location: Multi-site / Office based \n If you like the sound of this amazing opportunity to join us and you are interested in being part of a successful and growing business, please apply now. \n \n \n

Are you a CPC qualified Transport Manager with experience in plant hire or the construction industry, ready to lead compliance and drive operational excellence? Mr Plant Hire has an exciting Transport Manager opportunity! \n \n Location: Enfield, EN3 5AX \n Salary: Competitive \n Job Type: Full-time, Permanent \n \n About Us: \n \n MPH has been serving the construction, mechanical & electrical and HVAC industries in London and the Southeast since 1981. Over that time, we've developed a reputation for being dependable, safety-focused, and personable. Our culture is built on practical experience, teamwork, and a commitment to doing things properly. We take pride in maintaining high standards — from the quality of our equipment to the way we support our customers and each other. \n \n Transport Manager - The Role: \n \n We are seeking an experienced and motivated Transport Manager to lead the development, performance and continuous improvement of our transport operation. Reporting into senior management, you'll be responsible for compliance with operator licence requirements, transport legislation and fleet maintenance standards, while driving efficiency, service excellence and cost control. \n \n You'll manage and motivate a team of drivers, plan and coordinate routes and schedules, and act as the main point of contact for customer queries relating to transport and delivery. Given the fast-changing operational demands of plant hire, this role requires someone who can be genuinely hands-on with the daily routing of equipment, allocation of drivers and shifting priorities — so a solid understanding of plant and construction equipment is a real advantage from day one. \n \n This is a great opportunity to join a growing organisation and make a real impact on operational performance, compliance and safety, while leading a committed team and driving continuous improvement. \n \n Transport Manager - Key Responsibilities: \n \n • Manage, audit and continuously improve transport compliance systems, ensuring full adherence to Operator Licence requirements and statutory record retention \n • Investigate compliance issues, annual test failures, prohibitions and incidents, identifying root causes and implementing corrective actions \n • Ensure all vehicles and trailers are maintained in safe, roadworthy and legally compliant condition, managing inspection schedules and statutory testing requirements \n • Verify that all drivers hold correct licences, Driver CPC qualifications and relevant certifications, monitoring compliance through telematics systems \n • Reviews and implements Driver training plans for the year in accordance with both business targets and CPC requirements. \n • Plans transport routes for delivery and collections \n • Develop and implement annual driver training plans, deliver regular briefings and build strong relationships promoting a positive safety culture \n • Communicate with vehicle drivers, ensuring that they are kept up to date with legislative or company policy changes and customer requirements \n • Identify opportunities to improve transport efficiency and reduce operating costs, supporting FORS Silver accreditation and achieving FORS Gold status \n \n Transport Manager - You: \n \n • Experience within plant hire or the construction industry is strongly preferred, given the specialist knowledge needed to manage equipment routing and operational priorities effectively \n • National CPC Qualification Holder with Transport Manager CPC Refresher Training completed within the last 5 years \n • Full UK Driving Licence \n • Proven experience in a Transport Manager or similar fleet management role with strong working knowledge of UK transport legislation and operator licensing \n • Strong leadership skills with the ability to motivate and develop teams, excellent communication, organisational and problem-solving abilities \n • Competent user of Microsoft Office including Excel, Word and PowerPoint \n • Self-motivated, professional, ethical and committed to maintaining high standards with a proactive approach to Health and Safety and risk management \n • Demonstrable experience in fleet maintenance compliance management and evidence of ongoing professional development \n \n Benefits: \n \n • Competitive Salary & Pension Scheme \n • 24 days holiday per year plus bank holidays (3 included for the Christmas period) \n • Comprehensive Training & Career Progression \n • Health & Wellbeing Support \n • Recognition & Reward Schemes \n • Strong Team Culture & Open Communication \n • Seasonal social events \n • Free on-site parking \n \n Mr Plant Hire is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know — we'll be happy to support you. \n \n Mr Plant Hire is proud to be a forces friendly employer and a Bronze Award holder of the Armed Forces Covenant. We welcome applications from veterans, reservists and service leavers, and value the transferable skills and experience gained through military service. \n \n To submit your CV for this exciting Transport Manager opportunity, click Apply today!

Data Architect \n Hybrid - Central London & Work From Home \n Circ £95,000 - £100,000 + Bens \n This is an exciting opportunity for a Data Architect to own the Data Architecture for a global entertainments business based in Central London. It would best suit those that thrive working autonomously in fast paced agile environments where they can really make a difference. The Data Architect will lead and shape the data architecture behind the most important commercial decisions, including pricing, marketing measurement, forecasting and trading. \n Our clients Global Data Platform is built on Snowflake and brings together marketing, financial and other operational data across sites in multiple countries. This role will define the models, definitions, keys, metadata and data contracts that make that data consistent, trusted and usable across markets. You'll work closely with data engineering, analytics, product, commercial, marketing, finance, IT, legal, information security and architecture teams. You'll be a senior individual contributor, setting standards, producing architecture documentation, reviewing designs and providing assurance before engineering delivery begins. \n What you'll do; \n\n • Own and evolve the target data architecture for commercial data across the UK, US and Europe.\n, • Define common business entities, definitions, hierarchies, keys and data contracts across source systems and markets.\n, • Architect data products that support pricing, revenue management, marketing measurement, forecasting and trading.\n, • Design consumer, digital, financial and operational data models that connect behaviour, investment, sales and performance.\n, • Embed privacy, security, consent, retention and cross-border data requirements into the architecture from the outset.\n, • Define how analytics, ML, AI services and agents access structured data safely and consistently.\n, • Produce data models, flows, lineage, architecture decision records and reusable design patterns for engineering and business teams.\n, • Review and assure designs, challenge where needed and represent Data in cross-team architecture forums.\n\n What we're looking for; \n\n • Strong data architecture experience in a commercial environment where data informs revenue, pricing, trading or marketing decisions.\n, • Excellent conceptual, logical and physical data modelling skills, including dimensional and event-based approaches.\n, • Experience with modern cloud data platforms (AWS, Azure, GCP etc), ELT patterns, APIs, events, streaming, batch integration and data contracts.\n, • Experience with Snowflake would be highly beneficial\n, • Practical SQL, Python and transformation tooling experience, ideally including dbt.\n, • Experience with consumer, digital and transactional data at scale, including web and app analytics and GA4.\n, • Understanding of data design for ML, AI or automated decisioning, including trusted definitions, controlled access and decision/outcome capture.\n, • Knowledge of privacy and security by design across multiple jurisdictions, including GDPR and related data protection requirements.\n, • Confidence influencing senior stakeholders and explaining architecture decisions in business terms.\n\n Desirable experience; \n\n • Experience in entertainment, travel, hospitality, retail or another businesses where price, demand and inventory interact dynamically.\n, • Snowflake and AWS experience, with exposure to AI or model-serving environments such as SageMaker or Snowflake Cortex.\n, • Customer data platforms, identity resolution, consent management, experimentation or feedback-loop design.\n\n Our client can offer a salary in the region of £95,000 - £100,000 (dependent on experience) plus an attractive benefits package that includes a bonus scheme. For further information, please send your CV to Wayne Young at Young's Employment Services Ltd. YES acts in the capacity of both an Employment Agent and Employment Business

An exciting opportunity has arisen for an experienced Commercial Account Manager to join a successful and growing commercial insurance team based in London. \n This is a varied, client-focused role where you'll manage your own portfolio of commercial insurance clients, delivering exceptional service across renewals, new business and mid-term adjustments. You'll build long-term relationships with clients and insurers, providing expert advice and ensuring the highest standards of customer care. \n As a senior member of the team, you'll also provide technical support to colleagues where required, share best practice and work collaboratively with Account Executives and insurers to achieve the best possible outcomes for clients. There are no formal line management responsibilities, making this an excellent opportunity for an experienced Commercial Account Handler or Account Manager looking to broaden their technical involvement whilst remaining focused on client relationships. \n Working closely with senior management, you'll contribute to maintaining high service standards, operational excellence and continued client retention within a collaborative and supportive environment. \n Key Responsibilities \n Client Relationship Management \n\n • Manage a portfolio of commercial insurance clients across a diverse range of industries.\n, • Build and maintain strong relationships with clients, insurers and key stakeholders.\n, • Handle renewals, new business enquiries, mid-term adjustments and day-to-day account servicing.\n, • Deliver exceptional customer service throughout the client lifecycle.\n, • Negotiate with insurers to achieve the best possible outcomes for clients.\n, • Identify opportunities to strengthen client relationships through cross-selling and account development.\n, • Ensure high levels of client retention through proactive account management.\n\n Renewals & Account Servicing \n\n • Manage the end-to-end renewal process for your portfolio.\n, • Prepare market presentations and negotiate competitive terms with insurers.\n, • Produce accurate client documentation within agreed service levels.\n, • Work closely with Account Executives to deliver tailored insurance solutions.\n, • Handle technical referrals and support complex commercial risks where required.\n, • Maintain regular communication with clients throughout the renewal process.\n\n Technical Support & Team Collaboration \n\n • Act as a technical point of contact for colleagues when required.\n, • Provide guidance on complex commercial risks and policy wordings.\n, • Share best practice and technical knowledge across the commercial team.\n, • Support colleagues during busy renewal periods where appropriate.\n, • Assist with onboarding new team members by sharing systems and process knowledge.\n, • Work collaboratively to ensure excellent client outcomes and service delivery.\n\n Compliance & Quality \n\n • Ensure all work complies with FCA regulations, Consumer Duty and company procedures.\n, • Maintain accurate client records and policy documentation.\n, • Adhere to internal processes and quality standards.\n, • Demonstrate a strong commitment to regulatory compliance and customer outcomes.\n, • Ensure all client documentation is accurate, compliant and issued within agreed timescales.\n\n Systems & Continuous Improvement \n\n • Make effective use of Acturis and internal business systems.\n, • Identify opportunities to improve efficiencies and client service.\n, • Contribute to continuous improvements in processes and ways of working.\n\n Skills & Experience \n Essential \n\n • Previous experience within Commercial Insurance Account Handling or Account Management.\n, • Strong technical knowledge across a broad range of commercial insurance products.\n, • Experience managing commercial renewals, new business and client portfolios.\n, • Excellent relationship-building and stakeholder management skills.\n, • Strong insurer negotiation experience.\n, • Excellent organisational and time management skills.\n, • High attention to detail and commitment to delivering exceptional customer service.\n, • Good understanding of FCA regulations and Consumer Duty.\n, • Experience using Acturis.\n\n Desirable \n\n • Cert CII qualified or working towards professional qualifications.\n, • Experience supporting colleagues with technical queries.\n, • Acturis super user experience \n, • Experience working with SME and Mid-Corporate commercial clients.\n\n Personal Attributes \n\n • Client-focused with a genuine passion for delivering outstanding service.\n, • Strong communicator with excellent interpersonal skills.\n, • Technically confident and commercially aware.\n, • Proactive and solutions-focused.\n, • Highly organised with excellent attention to detail.\n, • Collaborative and supportive team player.\n, • Positive, professional and approachable.\n, • Able to manage competing priorities within a fast-paced environment.\n\n What's on Offer \n Joining this business means becoming part of a collaborative and supportive commercial insurance team where your expertise will be valued and your career can continue to develop. \n Benefits include: \n\n • Salary up to £50,000 depending on experience\n, • Hybrid working (3 days in the office 2 from home) \n, • Annual discretionary bonus\n, • Private Medical Insurance (PMI)\n, • Commission incentive scheme\n, • Company pension\n, • Life Assurance\n, • 25 days' annual leave plus bank holidays\n, • Support towards CII qualifications and ongoing professional development\n, • Genuine career progression opportunities within a growing business\n, • Modern London office with excellent transport links\n, • A friendly, collaborative team with a strong focus on employee wellbeing and long-term development\n\n If you're an experienced Commercial Account Handler or Commercial Account Manager looking to join a business that values expertise, collaboration and exceptional client service, we'd love to hear from you. Speak to Francesca Franklin for further information and apply to the role with your latest CV.

Associate Analytics Consultant \n London (Hybrid - Monday to Thursday Office / Friday Remote) \n Up to £75,000 \n THE COMPANY \n This global data, analytics and technology business helps organisations make smarter lending decisions through market-leading credit data, analytics and consultancy. Working with banks, lenders, telecoms and other major organisations, they develop analytical solutions that improve customer acquisition, credit decisions and portfolio performance. Having recently migrated to the cloud and invested heavily in Python, it's an exciting time to join a business known for its strong culture and excellent staff retention. \n THE ROLE \n As an Associate Consultant within the Client Analytics team, you'll deliver consultancy projects for some of the UK's largest lenders and financial services organisations. Working directly with clients, you'll build credit scorecards, develop lending strategies and create statistical models using Credit Reference Agency (CRA) data to help businesses make better lending decisions. \n This is a highly commercial, client-facing position where you'll own analytical projects from discovery through to delivery, presenting insights and recommendations to senior stakeholders while balancing technical excellence with commercial impact. \n You'll be responsible for: \n\n • Developing acquisition and behavioural credit scorecards using CRA data\n, • Building statistical and machine learning models including logistic and linear regression\n, • Designing and implementing credit strategies for new and existing customer portfolios\n, • Analysing large datasets using SQL and Python (or SAS)\n, • Delivering analytical consultancy projects for external clients across multiple industries\n, • Presenting technical findings and commercial recommendations to senior stakeholders\n, • Supporting clients to improve lending decisions through data-driven insights\n\n The role covers the full modelling lifecycle, including sample design, performance analysis, reject analysis and strategy development. \n YOUR SKILLS AND EXPERIENCE \n You'll ideally have: \n\n • Experience developing credit scorecards within a credit risk environment\n, • Strong knowledge of Credit Reference Agency (CRA) data (Equifax, Experian or TransUnion)\n, • Credit risk experience across model development or strategy\n, • Strong SQL skills alongside Python or SAS (Python preferred)\n, • Experience with statistical modelling techniques such as logistic regression or machine learning\n, • Excellent communication skills with the ability to present to clients and senior stakeholders\n\n THE BENEFITS \n\n • Up to £75,000 salary\n, • Hybrid working (Monday-Thursday office, Fridays remote)\n, • Work with a wide range of clients across financial services, telecoms and beyond\n, • Opportunity to work on varied analytical consultancy projects rather than a single portfolio\n, • Modern cloud-based technology stack with increasing use of Python\n, • Strong career progression within a business known for long employee tenure\n, • Two-stage interview process with a fast turnaround\n\n HOW TO APPLY \n Please register your interest by sending your CV to Max Beadle at Harnham via the Apply link on this page.

Field Service EngineerCroydon£35,000 - £42,000 Basic + Overtime + Premium Brand + Allowance + Training + Work-Life Balance + Stability + Van + Regional Patch + Immediate Start \n Are you a Field Service Engineer looking to become a real specialist within the coffee industry whilst working with a company that provide high quality products? Join a well-structured, growing business where you can become a technical specialist on advanced equipment. \n This is a fantastic opportunity to join a rapidly expanding coffee machine manufacturer, now backed by a global group, working across a local regional patch. With thousands of machines across the UK and Ireland, and major contracts secured, this company continues to grow while maintaining a strong team culture and high engineer retention. You'll benefit from structured training, realistic workloads, and the chance to develop into a true specialist Field Service Engineer. \n Your Job As A Field Service Engineer Will Include: \n • Installation, servicing, maintaining, and repairing coffee machines Fault finding, testing, and diagnosing electro-mechanical equipment Advanced coffee machines Covering a regional patch across London Providing excellent customer service and building strong client relationships * Working on advanced, modular coffee equipment across commercial sites \n As A Field Service Engineer You Will Have: \n • ANY Electro-mechanical background Strong fault-finding and diagnostic skills (multimeter use essential) Full driving licence (essential) Experience working in a field service environment Happy to travel regionally \n Apply now or contact Billy or Georgia for immediate consideration \n Keywords: coffee engineer, coffee machine technician, catering equipment, espresso machines, vending, london, crodyon, crawley, bromley, epsom \n This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Head of Performance Marketing \n Surrey/London - hybrid, 1x a week in office) \n Up to £100,000 + 20% Bonus \n \n This is an opportunity to take ownership of performance marketing at a pivotal stage of growth for a leading direct-to-consumer consumer brand. You'll have the scope to shape strategy, influence senior leadership decisions, and build a high-performing function that connects media investment to broader commercial outcomes including customer acquisition, retention and lifetime value. \n \n The Company \n They are a fast-growing consumer business operating within a highly digital, subscription-led model. With an established customer base and a strong focus on customer retention, they combine product innovation with data-driven decision making to drive sustainable growth. \n \n Following recent investment, the business is continuing to scale while maintaining an entrepreneurial and collaborative culture. Growth, brand, product and ecommerce teams work closely together, creating an environment where your recommendations will have visible commercial impact. \n \n The Role \n As Head of Performance Marketing, you will lead the overall performance marketing strategy across key digital acquisition channels while developing the existing team and operating model. \n Key responsibilities include: \n\n • Owning and evolving the performance marketing strategy across paid digital channels\n, • Leading, mentoring and developing an established performance marketing team\n, • Connecting channel performance to wider commercial objectives, including CAC, LTV, retention and subscription economics\n, • Advising senior leadership on budget allocation, growth opportunities and measurement frameworks\n, • Assessing agency relationships and determining the optimal balance between internal and external capabilities\n, • Identifying opportunities to improve acquisition efficiency and overall marketing effectiveness\n, • Working closely with CRM, brand, creative, ecommerce and product teams to optimise the customer journey\n, • Developing a clear view on attribution, incrementality and performance measurement\n, • Evaluating new channels, technologies and growth opportunities as the business expands\n, • Providing strategic recommendations that influence future investment and organisational design\n\n Your Skills & Experience \n\n • \n Strong performance marketing leadership experience within a consumer-focused digital environment - ideally in the wellness space \n • Commercially minded with the ability to connect marketing activity to business outcomes\n, • Deep understanding of paid media channels including platforms such as Meta, Google, TikTok and related acquisition channels\n, • Experience managing budgets, agencies and cross-functional stakeholder relationships\n, • Strong knowledge of attribution, incrementality, CAC, LTV, ROAS and customer payback metrics\n, • Ability to challenge constructively, influence senior stakeholders and provide strategic direction\n, • Experience operating within DTC, subscription, ecommerce or customer-led business models\n, • Comfortable balancing strategic thinking with hands-on understanding of channel performance\n, • Strong analytical and decision-making capabilities supported by data and insight\n\n What They Offer \n\n • \n The opportunity to build and shape a critical growth function \n • High visibility with senior leadership and significant influence over commercial strategy\n, • Career progression as the business continues to scale in the UK and internationally\n, • Exposure to a highly collaborative environment with strong cross-functional partnerships\n\n How to Apply \n If you're a commercially driven performance marketing leader looking to shape strategy, develop teams and drive measurable business growth, apply now to learn more about this Head of Performance Marketing opportunity.

Senior Customer Analyst \n London (Hybrid - 2x Days a Week in Office) \n £45,000-£50,000 \n The Company \n This is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers; the business is investing heavily in its data and analytics capabilities, with increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Customer Analytics, Data Science, Data & AI, Marketing Analytics, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. The Customer Analytics team sits at the heart of this function, helping the wider business better understand its customers and use customer data to inform decisions across the customer lifecycle. \n The Role \n As a Senior Customer Analyst, you will sit within the Customer Analytics team, working closely with stakeholders across the business to understand customer behaviour, identify trends and turn data into clear commercial recommendations. This is a broad customer analytics role, covering the core areas of customer health, lifecycle, segmentation, profiling and behavioural analysis, with the opportunity to work on more advanced analytical projects. You will be responsible for interpreting complex data and presenting findings in a clear and impactful way, helping stakeholders understand what is happening with customers, why it is happening and what the business should do as a result. \n You will: \n\n • Deliver customer reporting and analysis across key customer health and performance metrics\n, • Conduct deep-dive analysis to understand customer behaviour and identify trends and opportunities\n, • Work on customer segmentation, profiling and grouping to support better commercial decision-making\n, • Translate complex analytical findings into clear, actionable insight and recommendations\n, • Apply statistical and advanced analytical techniques including regression, clustering, predictive modelling and campaign measurement\n, • Have an understanding of techniques such as k-means, random forest and linear regression, with the ability to interpret and utilise modelling outputs\n, • Support forecasting and optimisation activity across the wider analytics function\n, • Work closely with stakeholders across customer, marketing, commercial and other business functions\n, • Help stakeholders make better decisions based on customer data and real-time events\n, • Communicate analytical findings effectively to both technical and non-technical audiences\n, • Support the continued development of the customer analytics capability across the business\n\n The role is particularly suited to someone who enjoys taking a commercial question, interrogating the data and turning it into a clear story and recommendation. \n Your Skills & Experience \n\n • Strong experience working in Customer Analytics / Customer Insight\n, • Strong SQL skills and experience working with large datasets\n, • Strong data visualisation and presentation skills\n, • Experience with customer segmentation, profiling and behavioural analysis\n, • Experience applying advanced analytical techniques such as regression, clustering and predictive modelling\n, • Understanding of statistical or data science techniques and the ability to interpret model outputs\n, • Strong stakeholder management and communication skills\n, • Comfortable translating complex analysis into clear commercial recommendations\n, • A genuine interest in customer behaviour and how this impacts sales, loyalty, retention and long-term customer value\n, • Experience within retail, eCommerce or another consumer-facing environment would be highly beneficial\n\n The successful candidate will be a strong all-round insight person: technically capable, commercially minded and confident communicating their findings to stakeholders. \n The Benefits \n\n • £45,000-£50,000\n\n How to Apply \n If you're an experienced Customer Analyst with strong SQL, insight and stakeholder management skills, and you're looking for a role where your analysis can directly influence commercial decisions, I'd be keen to hear from you! Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

Digital Product Lead / Digital Product Manager (Energy / \n Utilities) \n UK Energy Supplier | Remote (UK-wide with UK travel fully \n expensed) \n 12-Month Fixed-Term Contract with scope for additional 12 months \n extension and longer term permanent \n £45,000–£60,000 DOE \n • Immediate Start Preferred \n Job Description \n We are looking for a Digital Product Lead to own and drive the \n introduction and management of a customer app and online portal \n on behalf of our client, a UK energy supplier. You will ensure \n the platform is delivered with the client's technology partner, \n on time and to quality, and that it is developed to meet the \n business case objectives. \n A key outcome of this role is to maximise customer take-up and \n active use of the app, and to ensure the product supports \n customer behaviour change to help minimise peak electricity \n consumption (e.g., through timely insights, prompts and nudges). \n You will set clear product outcomes, align stakeholders, and \n translate needs into a prioritised roadmap and backlog. \n You will act as the day-to-day product owner and delivery lead — \n partnering with the technology partner and internal teams across \n Customer Experience, IT, Business Intelligence and Marketing. \n Once go-live is achieved, you will continue to develop the \n product to ensure sustained value. \n Core Responsibilities \n Product leadership and stakeholder alignment \n • Continually refine the product vision, outcomes and success \n measures (adoption, engagement, customer satisfaction, and \n peak-consumption reduction). \n • Lead with the technology partner and internal stakeholders: \n scope, priorities, decision-making, risks/issues, and delivery \n status. \n • Champion customer needs and behaviour change principles in \n design — ensuring journeys are simple, accessible and consistent \n across app and portal. \n • Align new processes, roles, controls and service model impacts \n (contact centre, digital support, billing, complaints). \n Requirements, roadmap and delivery management \n • Run discovery with customers and colleagues to identify \n priority journeys (onboarding, account view, usage insights, \n payments, support) and peak-related behaviours to influence. \n • Translate needs into epics, user stories and acceptance \n criteria; maintain and prioritise the product backlog and release \n plan. \n • Manage delivery with the technology partner: clarify \n requirements, agree sprint/release commitments, manage \n dependencies and ensure documentation and handover are complete. \n • Ensure the platform supports behaviour change and peak \n reduction — e.g., usage visibility (near real-time where \n available), peak alerts, goal-setting, prompts, and \n tariff/incentive journeys as applicable. \n • Partner with Marketing/Comms to build the adoption plan: \n propositions, onboarding, app-store readiness, campaigns, and \n measurement of funnel conversion. \n Quality, testing and cutover \n • Own end-to-end quality across app and portal: functional, \n integration, performance and accessibility testing, with clear \n entry/exit criteria. \n • Coordinate UAT with internal teams and the technology partner; \n ensure traceability from requirements to test cases, and run \n defect triage and prioritisation. \n • Assure data, integrations and reporting (e.g., customer/account \n data, usage data where applicable, communications) including \n reconciliation and controls. \n • Lead go-live readiness and launch (app-store releases, \n communications, support model, monitoring, hypercare). \n Adoption, change and continuous improvement \n • Deliver adoption and change: onboarding journeys, in-app \n guidance, customer communications, colleague training, and an \n effective digital support and escalation model. \n • Define and track KPIs (downloads/registrations, activation, \n MAU/DAU, self-serve rates, customer satisfaction, and peak-demand \n outcomes) and establish a regular performance cadence. \n • Run post-launch optimisation using insights and experimentation \n between cohorts of customers to improve journeys and strengthen \n behaviour change impacts over time. \n Skills, Knowledge and Expertise \n • Digital product leadership — experience owning product \n outcomes, roadmaps and backlogs for digital experiences. \n • Vendor and partner management — able to drive delivery with a \n third-party supplier through clear requirements, governance, and \n acceptance of deliverables. \n • Growth, adoption and lifecycle thinking — strong understanding \n of acquisition, activation, engagement and retention levers, and \n how to measure and improve funnel performance. \n • Behaviour change and customer communications — able to design \n effective nudges, prompts and incentives that influence customer \n actions (including peak reduction) in a fair and transparent way. \n • Data and analytics — confident defining KPIs, dashboards and \n insight loops; comfortable working with usage/consumption data \n and experimentation approaches. \n • Delivery management — able to lead cross-functional delivery \n through discovery, build, test, go-live and hypercare in Agile \n and/or hybrid environments. \n • Utilities/energy domain understanding — knowledge of key \n utility processes and constraints (billing, metering/usage, \n customer service, vulnerability considerations). \n • Communication and stakeholder management — excellent written \n and verbal communication, able to align stakeholders, resolve \n ambiguity, and produce clear updates and decision papers. \n The Details \n • Contract: 12-month FTC, with a realistic path to extension and \n permanency. \n • Location: fully remote, based anywhere in the UK but will need \n to be open to some travel and occasional overnight stays during \n critical delivery phases (fully expensed). \n • Salary: £45,000–£60,000, with the top of the range reserved for \n candidates who can evidence significant, directly relevant \n experience. \n • Start date: as soon as possible.

Insure Recruitment is delighted to be partnering with one of the UK's largest and fastest-growing independent insurance brokers to recruit a Commercial Insurance Sales Manager for their newly established Vauxhall office. \n This is an exciting opportunity for an experienced Commercial Insurance leader to join a business investing heavily in growth, technology and people. The office currently consists of approximately 10 employees and is forecast to double in size over the next 12–24 months, creating significant opportunities for both personal and team development. \n With substantial investment behind the business and a clear growth strategy, this position offers the opportunity to play a pivotal role in building and developing one of the broker's flagship London operations. This is far more than a traditional management role; it is an opportunity to influence culture, drive performance and shape the future direction of a growing division. \n We are seeking a proven SME Commercial Insurance professional with strong E-Trade experience who can lead from the front, inspire a growing team and drive exceptional sales performance. \n This role would suit an existing Team Leader, Sales Manager or Branch Manager professional ready to take the next step in their management career. \n The Role \n Reporting directly into senior leadership, you will be responsible for managing, developing and growing a high-performing team focused on SME Commercial Insurance business. \n The operation is predominantly E-Trade driven, with business placed across a broad range of commercial insurance products and sectors including trades, construction, property owners, retail, hospitality, professional services and other SME risks. \n This is a hands-on leadership role where visibility, coaching and leading by example \n are essential. You will be expected to support your team in achieving ambitious growth targets whilst maintaining excellent customer outcomes and regulatory standards. \n Key Responsibilities \n\n • Lead, motivate and develop a team of Commercial Insurance Sales Executives.\n, • Drive team performance against sales, conversion, retention and quality targets.\n, • Lead from the front by demonstrating best practice sales behaviours and commercial insurance expertise.\n, • Conduct regular coaching sessions, one-to-ones and performance reviews.\n, • Recruit, onboard and develop new team members as the division expands.\n, • Manage and monitor team KPIs, productivity and pipeline activity.\n, • Analyse performance data and implement strategies to improve conversion rates and team performance.\n, • Support the development of a positive, high-performance sales culture.\n, • Work closely with senior leadership to execute growth plans for the London office.\n, • Ensure FCA compliance, regulatory requirements and company standards are consistently achieved.\n, • Build and maintain strong insurer and internal stakeholder relationships.\n, • Identify opportunities to improve sales processes, efficiencies and customer experience.\n, • Support business development initiatives and wider commercial objectives.\n\n Candidate Requirements \n We are keen to speak with individuals who can demonstrate: \n\n • Previous management, team leader or supervisory experience within Commercial Insurance.\n, • Strong SME Commercial Insurance knowledge.\n, • Proven experience working with E-Trade platforms.\n, • Experience managing high-volume new business and sales environments.\n, • A track record of achieving and exceeding sales targets.\n, • Strong coaching, mentoring and people development skills.\n, • Excellent communication and stakeholder management abilities.\n, • Strong commercial awareness and business acumen.\n, • A proactive and solutions-focused approach.\n, • The ability to lead, influence and inspire a growing team.\n, • Experience within a broker-led commercial insurance environment.\n, • Strong understanding of SME trading models, insurer relationships and E-Trade placement strategies.\n\n Desirable Experience \n\n • Acturis and/or Open GI experience.\n, • Cert CII qualification or working towards professional qualifications.\n, • Experience scaling, growing or restructuring sales teams.\n, • Experience within a fast-growth commercial insurance environment.\n\n Salary & Benefits \n\n • Salary banding £40,000 - £50,000 basic salary depending on experience.\n, • Uncapped commission and bonus structure.\n, • Aviva Life Cover.\n, • Company pension scheme.\n, • 25 days annual leave plus bank holidays.\n, • Additional holiday entitlement with length of service.\n, • Genuine progression opportunities into senior leadership roles.\n, • Opportunity to shape and influence a rapidly growing London office.\n, • Full training and ongoing professional development.\n, • Support towards professional insurance qualifications.\n, • Modern office environment in Vauxhall, London.\n, • Regular team incentives and social events.\n, • Join a business investing heavily in people, technology and future growth.\n\n Working Hours \n Monday to Friday, either: \n\n • 9:00am – 5:30pm\n, • 9:00am – 6:00pm\n\n This is a predominantly office-based position, reflecting the importance of leadership visibility, team collaboration, coaching and creating a strong office culture. \n Why Apply? \n This is a rare opportunity to join one of the UK's leading independent insurance brokers during a period of substantial growth and investment. \n You will inherit an established team, work within a modern and collaborative environment, and have the autonomy to shape culture, develop talent and influence the long-term success of the London office. \n For ambitious Commercial Insurance leaders who thrive in fast-paced sales environments and want to be recognised and rewarded for their contribution, this opportunity offers both immediate impact and long-term career progression. \n For a confidential discussion, please contact: Francesca Franklin \n

Company DescriptionAt Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision - we are building the planet’s most admired and compelling brand ecosystem Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Own it and back yourself - Own the basics, own your role and own the result Think without limits - Think, think fast, think fearlessly Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job DescriptionThe Role:We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels.This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience strategy, and cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches.This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking.Key Responsibilities:Manage day-to-day audience and segmentation requirements within the Customer Data Platform from a business perspective.Own the definition, governance, and ongoing optimisation of key customer audiences used across onsite and marketing channels.Develop scalable and reusable audience frameworks that support acquisition, retention, conversion, loyalty, and lifecycle marketing objectives while aligning to wider business priorities.Partner closely with Marketing teams to understand channel requirements, customer targeting needs, and cross-channel journey opportunities.Work collaboratively with Product teams to define and prioritise CDP enhancements and personalisation capabilities.Support the wider Personalisation team with audience insights, segmentation logic, and data requirements.Collaborate with Analytics teams to develop customer, audience, and performance reporting frameworks.Own Audience reporting to drive audience strategy across on and off site.Align audience strategies across onsite experiences and marketing activation channels to ensure consistency and effectiveness.Conduct deep dives into customer journey and behavioural data at a segment level to identify opportunities for optimisation and growth.Use customer insight and performance data to create recommendations and strategic roadmaps focused on improving key KPIs including CVR, retention, engagement, and customer lifetime value across key segments.Drive scalable personalisation and segmentation initiatives through automation, AI, and process improvements.Champion a test-and-learn culture within audience management, segmentation, and personalisation practices.Manage and mentor 1 direct report.QualificationsExperience working with Customer Data Platforms (CDPs), audience segmentation, or customer data management.Strong understanding of customer lifecycle marketing and personalisation strategies.Experience partnering with cross-functional teams including Marketing, Product, Analytics, and Data.Strong analytical skills with the ability to interpret customer behaviour and performance data.Experience building audience strategies and segmentation frameworks across digital channels.Commercially focused mindset with experience linking audience performance to business KPIs.Strong stakeholder management and communication skills.Ability to manage multiple priorities in a fast-paced environment.Additional InformationAlong with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - Employee Welfare Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action. SummaryType: Full-timeFunction: MarketingExperience level: Mid-Senior LevelIndustry: Marketing And Advertising

Overview SodaStream is the world’s number one sparkling water brand and a global leader in at-home beverage solutions, sold in over 46 countries. Driven by a mission to reduce single-use plastic, we help consumers drink more sustainably. As part of the PepsiCo family, we support the PepsiCo Positive (pep+) agenda, putting people and planet first.Working closely with the UKI Brand Lead, this role will lead local go-to-market planning and execution for consumables initiatives, while also supporting broader market campaigns and priorities. As part of a lean and agile regional structure, this role offers broad exposure across brand, ecommerce, media, advocacy and commercial functions, with opportunity to lead campaigns, shape local execution and build end-to-end brand management experience. As part of the lead market within the Northern Europe cluster, this role will help shape and elevate best practices across the strategy and execution on the Consumables category within the region. Responsibilities Consumables Category Ownership & GrowthOwn the day-to-day management and performance of the UKI Consumables categories (CO2, Flavors and Bottles)Support development of local category growth plans in partnership with Brand, Commercial and Demand Acceleration (DX) teamsMonitor category performance, commercial trends and market opportunities, identifying actions to support growth and repeat purchase.Partner with Analytics & Insights teams to help identify opportunities related to customer engagement, retention and category penetration.Feed into global innovation development processes, representing local market needs and opportunities for consumables categories.Lead local go-to-market planning and execution for consumables innovation launches and initiatives.Local Campaign Development & ExecutionDevelop and manage local campaign and activation plans across Consumables categories in alignment with broader UKI marketing priorities.Brief and manage agencies and cross-functional teams where required across consumables initiatives and campaigns.Support development of campaign messaging, creative direction and local market execution across channels.Coordinate localisation, translations and market adaptation of campaign, PR and launch communications across UKI.Lead selected seasonal, tactical or category-specific campaigns where appropriate, with support from the UKI Brand Lead.Review and approve local creative, copy and marketing materials across consumables initiatives.Cross-Function Collaboration & Commercial IntegrationPartner closely with Commercial, DX, Growth, Advocacy and Ecommerce teams to ensure strong alignment across plans and priorities.Support integration of consumables priorities across ecommerce, lifecycle and customer engagement initiatives.Collaborate with Media and Growth teams to ensure campaigns are supported with appropriate media and activation plans.Help connect brand activity with broader customer and commercial objectives across the market.Support ongoing tracking, reporting and post-campaign analysis across consumables initiatives.Contribute to broader UKI marketing planning and business priorities as part of the wider Brand team.Partner closely with DX teams to support integration of consumables priorities across retailer activations, shopper campaigns and key commercial moments. Qualifications 5+ years’ experience in brand, marketing or category roles within UKI market; experience within established global blue-chip businesses and/or high-growth start-ups across FMCG, SDA or Beverage categories - with exposure to strong DTC/eComm brands advantageous.Native-level English proficiency required; additional Nordic or Dutch language skills are advantageous.Experience managing campaigns, launches or category initiatives across multiple channels.Strong commercial mindset with understanding of how marketing activity drives category and business performance.Experience working cross-functionally across marketing, ecommerce, commercial or agency partners.Strong project management and organisational skills with ability to manage multiple priorities simultaneously.Experience briefing agencies and supporting campaign development processes.Strong communication and stakeholder management skills.Analytical mindset with ability to interpret performance data and identify actionable opportunities.Job SummaryReq ID: 2026-471811# of Openings: 1Job Function: MarketingRelocation: No

Who we arePuig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and 5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.The Opportunity...We are looking for a strategic, commercially driven and highly client-centric Senior Clienteling Manager to lead the evolution of clienteling across the UK market, spanning the full product portfolio of Prestige, Niche and Skincare.This role will be instrumental in shaping and delivering the UK clienteling strategy, driving client acquisition, retention and loyalty, and elevating the quality and consistency of personalised client experiences across the market.As a key advocate for a client-first culture, the Senior Clienteling Manager will partner closely with Retail, Operations, Global CRM, Marketing, Education and Global teams to build best-in-class clienteling practices. The role will translate client data and insights into meaningful actions, strengthen the capability of store teams, and ultimately drive client lifetime value, loyalty and commercial performance.The successful candidate will combine strong strategic thinking with a highly hands-on approach, acting as the key bridge between strategy, technology, data and retail execution.What you'll get to do...Lead our clienteling strategyDefine and deliver the UK clienteling strategy and roadmap, aligned with brand ambitions, commercial priorities and global direction.Create initiatives that strengthen client acquisition, retention, reactivation and loyalty, with a focus on high-value and high-potential clients.Elevate the end-to-end client journey through relevant, personalised and consistent engagement.Set clear priorities, KPIs and ways of working that embed client development into retail performance.Represent UK market needs and insights in the development of global clienteling tools, processes and strategy.Turn insight into commercial impactUse client data and behavioural insight to shape targeted outreach, events and engagement plans that drive conversion and lifetime value.Own UK clienteling reporting, giving Retail and senior leaders clear visibility of performance, opportunities and required actions.Build a compelling view of clienteling’s contribution to sales, retention, conversion and loyalty.Continuously improve initiatives, tools and ways of working through performance analysis and field feedback.Build capability across our retail teamsPartner with Retail leaders and store teams to make clienteling priorities clear, practical and commercially relevant.Visit stores regularly to observe practices, deliver training and provide hands-on coaching.Create a strong feedback loop and community of clienteling excellence across field and central teams.Work with Education and cross-functional partners to identify capability gaps and deliver targeted development.Influence and collaborateAct as the key UK contact for clienteling, bringing together market needs, global strategy and local execution.Build strong partnerships across Retail, CRM, Marketing, Education, Operations, Insights and global teams.Represent the UK in global initiatives and ensure local expertise and commercial needs shape the wider agenda.Connect clienteling priorities with launches, events, CRM activity and key commercial moments.We'd love to meet you if you have...Significant experience in clienteling, CRM, client development, loyalty or customer experience, ideally within luxury beauty, fashion, retail or hospitality.A strong commercial mindset, with experience translating client insight and performance data into practical action.Proven ability to develop strategy while remaining close to operational delivery and store teams.Confident stakeholder management and influencing skills, with experience working across local and global teams.Strong analytical, reporting and presentation skills, with the ability to communicate a clear commercial story.A collaborative, proactive and highly organised approach, with a genuine passion for personalised service and long-term client relationships.We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. WHAT YOU’LL LOVE ABOUT USAn entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits package

At PubNub, we power real-time experiences used by millions of people around the world. Our platform enables businesses to build real-time applications through developer-friendly APIs and real-time infrastructure. PubNub powers the world's most engaging real-time experiences—including chat, live updates, and interactive applications—for more than 2,000 companies, including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects. At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that help customers adopt more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success in this role means improving Net Revenue Retention (NRR), reducing preventable churn, and creating a steady pipeline of expansion opportunities across our existing customer base. If you enjoy turning customer insights and product usage data into relevant, well-timed marketing programs, this is a high-impact opportunity with significant ownership and room to grow. • Build customer lifecycle and nurture programs., • Design platform expansion and feature adoption campaigns., • Partner with GTME on customer health scoring., • Identify customer expansion signals using data., • Create ROI reports and value summaries for Account Managers., • Execute multi-team penetration campaigns within enterprise accounts., • Build win-back and customer re-engagement campaigns., • Analyze churn trends and improve retention strategies., • Partner closely with Customer Success and Account Managers., • Measure lifecycle program performance and optimize results. Minimum Requirements • 3+ years in B2B SaaS lifecycle, customer, or retention marketing., • Experience marketing to developer-focused audiences., • Data-driven approach to segmentation, timing, and measurement., • Hands-on experience with CRM and marketing automation., • Strong cross-functional collaboration with Customer Success and Sales. Nice to Have Skills • Experience using product usage data., • Familiarity with product-led growth programs., • Background driving expansion and Net Revenue Retention., • Experience supporting developer or technical customer bases., • Experience marketing to enterprise customers. At PubNub, you'll join a collaborative, people-first company where curiosity, ownership, and innovation are valued. We work across teams to solve meaningful challenges, create exceptional customer experiences, and build technology that powers real-time applications used around the world. As a remote-first company, we value flexibility, collaboration, and continuous learning. You'll work alongside talented colleagues who are passionate about solving complex problems and delivering meaningful impact for our customers. We offer competitive compensation and thoughtfully designed benefits to support your success and well-being. Applicants must be legally authorized to work in the United Kingdom. This is a fully remote position, with employment provided through an Employer of Record (EOR). PubNub is unable to provide visa sponsorship for this position. If you're excited about creating marketing programs that strengthen customer relationships, increase product adoption, and drive long-term growth, we'd love to hear from you. Join PubNub and help customers unlock the full potential of real-time technology. Candidates are expected to provide accurate, complete, and truthful information throughout the application and hiring process. Any material misrepresentation or omission may affect employment eligibility.

We’re a fast-growing HR Tech company on a clear mission: to revolutionize recruitment on a global scale. Instead of relying on CVs, we help companies predict performance and fulfilment by analyzing people’s personality, motivations, and ability to learn. Today, we’re 110+ team members, supporting 3,500+ clients in over 40 countries, helping them hire and develop their teams in a more inclusive and effective way. Our culture? Ambition, impact, and freedom. Want to help shape the future of work? We’d love to meet you. What you’ll do AssessFirst’s client base is growing, so we’re looking for a new Customer Success Manager to manage a portfolio of clients across the International market. In this role, you will ensure an exceptional experience for our clients and partners. Your focus will be twofold: supporting successful implementation and effective use of the platform, and managing the timely resolution of technical support issues. 1. Customer Onboarding, Adoption & Success Management Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention. 1. Value Realisation, Renewals & Growth Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion. 1. Technical Support & Cross-functional Collaboration Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally. How you’ll do it You will own the full customer lifecycle - from onboarding to renewal (with support from your Account Manager) whilst acting as a trusted advisor and first point of contact for both functional and technical needs. Your role will be focused on ensuring clients are supported from initial training and onboarding, to project roll-out, and achieving their KPIs. You will also provide high-quality customer support, providing fast and helpful resolutions to issues and escalating to the internal teams where necessary. You’ll be part of the UK/US Team, made up of 10 people. You’ll also work closely with the Support, Tech, and Science teams. Fluent English. A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help 18 months+ in a Client Success role within SaaS Commercial mindset with a focus on renewals and upsells Empathy, problem-solving mindset, and customer-first approach ️ Ability to explain technical concepts to non-technical audiences Strong stakeholder management and communication Salary range: £50k annual salary + £15k OTE Autonomy & flexibility: manage your time freely based on priorities and ongoing projects. Full remote: work from anywhere in the UK! Medical insurance: covered by Deel. Team life: strong culture and 3 company offsites per year to connect and have fun. Coworking: access to shared spaces up to 6 times a month. 25 days annual leave per year 7% employer pension contribution You feel this role speaks to you and want to learn more You complete our online assessments when applying (you’ll receive a link by email) Up to 3 interviews: with Lauren (your Manager), a roleplay with Lauren and Becca (Global Head of Sales),and finally with David, our founder, and Quention (CSO)! Welcome - you’re now part of the team!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. _ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'll work with peer managers across the Americas and Asia-Pacific to improve service delivery, regional coordination, and GitLab's global support strategy. • Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries., • Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance., • Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable., • Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators., • Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru., • Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management., • Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support., • Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap., • Progressive experience in technical support engineering or a related customer-facing technical discipline., • Experience managing managers, senior contributors, and distributed teams through a manager-of-managers structure., • Experience managing multi-country teams in EMEA, with knowledge of employment considerations, cultural differences, and communication across time zones., • A track record of owning service delivery, including service-level target outcomes, escalations, and operational performance in a globally distributed environment., • Experience with or interest in AI-assisted support delivery, with the ability to guide adoption and improve workflows., • Clear written and verbal communication skills, including the ability to work with executives and work with others synchronously and asynchronously., • Proficiency with support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools., • Knowledge of DevSecOps, continuous integration and continuous delivery, Kubernetes, cloud-native infrastructure, or GitLab gained through customer-facing work, platform use, administration, or support operations. The GitLab Support Engineering team is distributed across the Americas, EMEA, and Asia-Pacific. The EMEA region represents some of our deepest and most complex enterprise customer relationships. Support Engineers and Managers work on tickets and help GitLab's customers, and they also dig into code and logs to find root causes. Collaboration here is extraordinary. We solve complex problems jointly, participate in pairing sessions and one-to-one meetings, and stay in contact across time zones through deliberate asynchronous habits. How GitLab Supports Full-Time Employees • _, • _, • _, • _, • _, • _ Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

\n Graduate Product Consultant - Physics, Natural Sciences, Biochemistry, Biology, Languages, Law (Bachelors/Masters) \n If you're looking to build a career at the intersection of technology, consultancy, and client engagement, this role offers an exceptional opportunity to grow and make a meaningful impact from day one. You'll thrive here if you enjoy solving complex challenges, communicating with clarity, and delivering outstanding client experiences. \n Our client, a market leading software company based in Central London, is seeking a Graduate Product Consultant to join their innovative and expanding team. Working at the forefront of legal technology and AI driven solutions, you'll partner with high profile organisations to help deliver cutting edge, future focused products that transform the way their clients operate. \n About You \n The ideal candidate will be analytical, ambitious, and customer focused, with: \n *Academic Excellence: Graduated from a top university with a 2:1 or higher in physics, natural sciences, biochemistry, biology, Languages or a related field, supported by strong A level grades. \n *Relevant Experience: Ideally, some work experience or an internship in a fast paced technology environment that required excellent client interaction skills and demonstrated an ambitious mindset. \n *Tech Passion: An interest in technology and an analytical mindset to solve challenges. \n *Strong Communication: The ability to simplify complex concepts and build rapport with clients. \n *Professional Confidence: Comfortable interacting with senior stakeholders and high profile clients. \n *Flexibility: Willingness to travel, including internationally, when needed. \n *Strong Desire for Pre Sales: A strong desire to work in pre sales or prior experience in a pre sales role. \n *Multilingual Skills (Nice to Have): Fluency in a European language is desirable but not essential. \n Your Role and Responsibilities \n As a Graduate Product Consultant, you will: \n *Drive Innovation in Tech: Help industries implement transformative technology solutions. \n *Build Client Partnerships: Serve as a trusted advisor, providing tailored product guidance and insights. \n *Deliver Expertise: Conduct product demonstrations, streamline onboarding, and share best practices to ensure client success. \n *Shape Product Development: Provide feedback from clients to internal teams, driving continuous improvement. \n *Develop Relationships: Establish long-term trust with clients, ensuring satisfaction and retention. \n What's in It for You? \n *Career Development: Build a rewarding career in one of the fastest growing sectors of technology, with clear progression opportunities. \n *Central Location: Work at the heart of innovation in Central London. \n *Collaborative Environment: Join a supportive, close knit team with regular social activities. \n *Professional Growth: Expand your expertise in the rapidly evolving field of tech. \n *£30,000 - £32,000 (depending on experience) + benefits \n Why Join Us? \n This is your opportunity to embark on a career where technology and client success intersect. Be part of a forward thinking organisation that's revolutionising tech, with the chance to make a meaningful impact in a growing industry. \n About Adecco \n Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client's supplier list for this role.

\n Marketing Specialist (6-Month Contract) \n London (Hybrid: 3 Days Office/2 Days Home) \n 40 Hours per Week \n Start Date: September 2026 \n PAYE Contract \n Are you a highly organised marketing professional who thrives in a fast-paced environment? We're looking for a Marketing Specialist to support large-scale marketing campaigns and customer engagement initiatives across European marketplaces during one of the busiest periods of the year. \n This is an exciting opportunity to work on major promotional events, helping deliver customer-focused campaigns that drive engagement, acquisition, conversion, and brand visibility. \n What You'll Be Doing \n\n • Support the execution of large-scale marketing campaigns across EU marketplaces, with a particular focus on peak seasonal events.\n, • Manage outbound merchandising activities to improve customer discovery, conversion, and retention.\n, • Execute life cycle marketing campaigns across onsite placements and outbound communication channels.\n, • Coordinate customer-facing communications, including email campaigns, push notifications, and homepage placements across multiple European locales.\n, • Collaborate with cross-functional stakeholders across retail, merchandising, operations, and business teams to ensure seamless campaign delivery.\n, • Monitor campaign performance and operations, troubleshoot issues, and maintain exceptional quality standards.\n\n What We're Looking For \n Essential Skills & Experience \n\n • Experience in marketing, merchandising, campaign management, or a related field.\n, • Strong attention to detail and the ability to manage multiple priorities simultaneously.\n, • Excellent communication and stakeholder management skills.\n, • Ability to work independently in a fast-paced, data-driven environment.\n, • A proactive, hands-on approach with a strong commitment to meeting deadlines and delivering results.\n\n Desirable \n\n • Experience supporting E-commerce or retail marketing campaigns.\n, • Familiarity with onsite merchandising and customer engagement strategies.\n\n Why Apply? \n This role offers the opportunity to: \n\n • Work on high-profile marketing campaigns across European markets.\n, • Gain valuable experience coordinating campaigns across multiple countries and customer channels.\n, • Collaborate with a broad network of business, retail, and marketing stakeholders.\n, • Play a key role during a critical trading period, delivering meaningful impact to customers and brands alike.\n\n If you're a proactive marketer with strong campaign execution skills and a passion for delivering exceptional customer experiences, we'd love to hear from you. \n We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. \n Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The General Manager will ensure the Gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention. As the Gym Manager at NRG Gym, you'll be at the helm of a thriving fitness community, responsible for recruit

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Why we need this roleAs a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account strategies that align Colt's solutions with customers' international business priorities.This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities across global business units, and coordinating internal teams to deliver exceptional customer outcomes.What you will doOwn and develop a portfolio of 6-8 strategic global enterprise customers, serving as the primary commercial relationship lead.Create and execute multi-year global account plans focused on revenue growth, customer retention, and strategic expansion.Achieve and exceed annual revenue, cross-sell and upsell targets across assigned accounts.Build and maintain executive-level relationships with key stakeholders across multiple geographies, business units and functions.Identify and drive new business opportunities by aligning Colt's solutions to customers' evolving global connectivity, cloud, security and digital transformation requirements.Coordinate internal resources across sales, solution engineering, service delivery and product teams to execute account strategies.Lead complex commercial negotiations, contract renewals and global framework agreements.Develop a deep understanding of customer business objectives, industry trends and competitive dynamics to position Colt as a strategic partner.Leverage customer insights and data to identify growth opportunities, mitigate risks and strengthen long-term account value.Accurately forecast revenue performance and maintain account plans, pipelines and opportunities within CRM systems.What we're looking forSignificant B2B enterprise sales experience, ideally within telecommunications, digital infrastructure, networking, cloud, managed services, IT services or SaaS.Proven success managing and growing a portfolio of large global enterprise accounts with responsibility for revenue growth and retention.Demonstrated track record of achieving or exceeding quota through cross-sell, upsell and strategic account development.Experience navigating complex multinational organisations and building relationships with executive and C-suite stakeholders.Strong commercial acumen with experience leading large, strategic opportunities and contract negotiations.Ability to develop and execute global account strategies across multiple regions and stakeholder groups.Strong consultative selling skills and familiarity with methodologies such as MEDDPICC, Challenger, SPIN or similar.Experience working within matrixed, international organisations and coordinating cross-functional teams to deliver customer outcomes.Highly motivated, customer-focused and able to operate effectively in a fast-paced, target-driven environment.What we offer you:Looking to make a mark?At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.Instead, we employ people we trust, who come together across the globe to create intelligent solutions.Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.Diversity and inclusionInclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.Most recently we have:Signed the UN Women Empowerment Principles which guide our Gender Action PlanTrained 60 (and growing) Colties to be Mental Health First AidersPlease speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.BenefitsOur benefits support you through all parts of life, for both physical and mental health.Flexible working hours and the option to work from home.Extensive induction program with experienced mentors and buddies.Opportunities for further development and educational opportunities.Global Family Leave Policy.Employee Assistance Program.Internal inclusion & diversity employee networks.A global networkWhen you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Insight and Analytics Lead \n \n Vacancy Information \n\n • Location: London, UK or Los Angeles, California\n, • Salary: Competitive\n, • Working Pattern: Hybrid\n, • Contract Type: Permanent\n, • Working Hours: Monday to Friday\n\n \n At TTC, we are Enriching lives by connecting people and places. \n For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. \n Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. \n \n Our Values \n Five shared commitments shape how we work, and how we will work with you: \n\n • Value Every Voice. We put people first.\n, • Act with Integrity. We do what is right.\n, • Explore Beyond Boundaries. We are driven by curiosity.\n, • Own the Outcome. We take responsibility for our decisions.\n, • Succeed Together. We have each other's backs.\n\n \n The Role \n How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. \n You will move the organisation beyond reporting towards genuine diagnosis: why performance is changing, what is driving customer behaviour and where we should act. It brings together customer insight, commercial thinking and real stakeholder influence, with a team of analysts to lead and develop. Senior leaders will look to you for the answer, and for the recommendation that follows it. \n \n What Will You Do? \n\n • Lead customer and commercial analytics across priority business questions and strategic initiatives.\n, • Turn complex data into clear perspectives on customer behaviour, growth opportunity and performance.\n, • Develop analytical approaches across segmentation, customer journeys, conversion, retention and value.\n, • Move the organisation from descriptive reporting towards diagnostic and predictive insight.\n, • Translate ambiguous business challenges into structured questions and testable hypotheses.\n, • Build evidence-led recommendations that senior stakeholders act on.\n, • Set consistent definitions and frameworks for key customer and commercial measures.\n, • Partner with Data Science on opportunities that need advanced modelling or experimentation.\n, • Work with Data Product and Engineering to improve analytical data and self-service capability.\n, • Lead and coach analysts, raising standards in both methodology and storytelling.\n\n \n About You \n Essential \n\n • Significant experience in customer insight, customer analytics, commercial analytics or a similar insight-led role.\n, • Strong experience with complex customer, transactional, loyalty, digital or behavioural data.\n, • Strong analytical capability, including SQL and modern BI and visualisation tools.\n, • A track record of turning analysis into decisions and measurable commercial outcomes.\n, • Strong understanding of segmentation, customer behaviour and commercial performance drivers.\n, • Excellent data storytelling and executive communication.\n, • Experience leading analysts and raising analytical standards.\n, • Commercial judgement and the confidence to challenge senior stakeholders constructively.\n\n Desirable \n\n • Experience using AI to deliver insight faster and encouraging AI self-service among colleagues.\n, • Experience with experimentation or test-and-learn programmes.\n, • Exposure to Snowflake or another modern cloud data platform.\n, • Experience in a global, multi-brand or multi-market business.\n, • Curiosity about travel, hospitality or global consumer businesses.\n\n \n Apply Now \n If you want your insight to change what a global travel business actually does, we would like to hear from you. Apply today, and tell us about a piece of analysis that changed a decision. \n

Are you a former teacher or school operations leader, aware of the challenges in schools, and driven to make change? Want to own the customer journey for schools, from the moment they sign, through onboarding, and across every year they’re with us? This might be the role for you! \n \n The company \n Our client has built a school management software that schools actually enjoy using. They work with schools across the UK, publish new features every single week, and build in partnership with the schools they serve. They’re anti-modular – delivering one unified experience from attendance to trips, parents’ evenings, payments and exams, with a genuinely modern interface for teachers, parents and students. \n \n They’re also an AI-first company. AI is built into their product and into how they work every day – drafting, analysis, content creation, automation. They move at pace, partly because they let AI do the heavy lifting wherever it sensibly can, and they expect everyone who joins them to work the same way. \n \n They’re scaling towards 1,000 schools. The team is close-knit, ambitious, and based in a modern office in Vauxhall. \n \n The role \n They’re looking for a Customer Success Associate who will own the happiness of their schools – from the moment they sign, through onboarding, and across every year they’re with us. \n This is not an account management role where you check in once a term and file a report. It’s a role for someone who treats every school as if it were their own, who notices problems before the school does, and who takes genuine pride in a Head of Department saying, “this just works for us.” \n \n Here’s the important part: they won’t get to 1,000 schools by doing everything by hand. A big part of this role, arguably the biggest, is building customer success that scales: onboarding driven by brilliant self-serve guides, videos and in-app resources rather than a calendar full of meetings; training that works at 2am as well as 2pm; and processes designed so the hundredth school onboards with less effort than the tenth. \n \n We think the ideal person has come from a teaching or school operations background. You know how schools actually run – the rhythm of the academic year, why September is chaos, what a Deputy Head cares about – and that empathy is hard to teach. It’s the foundation of this job. \n \n Day to day includes: \n\n • Build onboarding that scales – own the journey from signed contract to confident daily use, and create the guides, walkthrough videos, checklists and in-app resources that let schools onboard themselves brilliantly\n, • Automate relentlessly – turn every recurring manual task into a template, guide or automation, and drive down the effort it takes to bring a school live\n, • Keep schools happy and retained – build genuine relationships with the people who use the platform every day; retention is the single most important number in this role\n, • Spot problems before they become problems – monitor usage and engagement data, identify schools that are drifting, and act proactively before it ever becomes a renewal conversation\n, • Deliver expert training, live and asynchronous – run genuinely useful sessions and turn the best of them into reusable resources that train the next fifty schools without a meeting invite\n, • Be the school’s champion when things go wrong – own the relationship even when the fix sits with support or engineering, keeping the school informed every step of the way\n\n \n The package \n\n • £35,000-40,000\n, • 6 monthly pay reviews\n, • 26 days holiday plus bank holidays\n, • Uncapped training and development budget\n, • Fast-growing company with real room for progression and the chance to shape your role\n, • Modern office in Vauxhall\n, • Weekly team lunches\n, • Vibrant team with regular socials – drinks, board games, table tennis and team retreats\n, • Opportunity to work in a uniquely high-performance team – if you're impatient for progress, this is the place you'll thrive\n, • Regular Mario Kart action!\n\n \n To be successful, you will... \n\n • Have a background in teaching, school leadership, or school operations - you understand how schools work from the inside\n, • Be an exceptional relationship-builder: warm, credible, and trusted by everyone from office staff to Heads\n, • Be proactive by instinct – you’d rather prevent a fire than fight one\n, • Be a systems thinker – your instinct when something works is to document it, template it, and automate it so it works at scale\n, • Be a natural creator of guides, videos and training content – you’d rather write one great walkthrough than run the same meeting fifty times\n, • Be a confident trainer and presenter who can make software genuinely engaging\n, • Be comfortable with data – you can read usage metrics and know what to do about them\n, • Have a track record of using AI tools (ChatGPT, Claude, Copilot or similar) to draft, build and automate, and be excited to push that further\n, • Be tenacious and accountable – you follow things through to done, not to “passed along”\n, • Be excited by the pace of a scaling company where things change weekly (literally – they ship every week)\n\n \n Nice to have \n\n • Experience with school MIS platforms (iSAMS, SIMS, Arbor or similar)\n, • Prior customer success, implementation, or onboarding experience in SaaS or EdTech\n, • Experience delivering CPD or staff training in a school setting\n, • Experience using AI to build customer-facing content or automate workflows (e.g. generating help guides, training materials, or usage analysis)\n\n \n Apply! \n If you’re a former teacher or school operations professional who wants to own something, build something, and work with a team that genuinely cares about the schools it serves – apply now.

Senior Programme Manager | Enterprise SaaS | Financial Services & RegTech | Remote/Hybrid \n \n Are you an experienced Programme Manager who enjoys leading complex enterprise software implementations and working with senior stakeholders? \n \n This is an opportunity to join a high-growth technology business operating at the intersection of SaaS, regulatory intelligence, risk and compliance. \n \n You'll own a portfolio of strategic client programmes, managing multiple concurrent implementations from discovery and planning through to deployment, adoption and long-term value realisation. Working closely with executive stakeholders, product teams and delivery functions, you'll play a key role in ensuring customers successfully transform their regulatory and compliance operations. \n \n Responsibilities \n\n • Lead end-to-end delivery of complex enterprise SaaS programmes across multiple clients and workstreams\n, • Manage programme scope, governance, budgets, timelines, resources and risks\n, • Act as the primary point of contact for senior client stakeholders and programme sponsors\n, • Build and manage integrated programme plans, ensuring alignment across projects and delivery teams\n, • Drive platform adoption, business outcomes and client satisfaction throughout the engagement lifecycle\n, • Facilitate steering committees, governance forums and executive-level reporting\n, • Identify and mitigate programme risks, issues and dependencies\n, • Work closely with Product, Engineering, Customer Success and business stakeholders to deliver successful outcomes\n, • Manage programme financials and resource allocation across multiple initiatives\n, • Run workshops, gather business requirements and provide strategic programme guidance\n, • Build long-term client relationships that support retention and growth\n\n \n Skills & Experience \n\n • 10+ years' experience in Programme Management, Enterprise Delivery or Project Management\n, • Proven experience delivering large-scale SaaS or enterprise software implementations\n, • Strong background working with banking, financial services, fintech, compliance, risk or regulatory technology clients\n, • Experience managing multiple programmes, projects and stakeholders simultaneously\n, • Excellent stakeholder management skills, including executive and C-suite engagement\n, • Strong governance, budget management, resource planning and risk management experience\n, • Experience leading cross-functional teams in complex enterprise environments\n, • Strong communication, presentation and workshop facilitation skills\n, • PMP or PgMP certification required\n, • Able to operate independently in fast-paced, customer-facing environments\n\n \n If you're passionate about delivering complex transformation programmes in highly regulated industries, we'd love to hear from you. \n

\n Associate Analytics Consultant \n London (Hybrid – Monday to Thursday Office / Friday Remote) \n Up to £75,000 \n \n THE COMPANY \n This global data, analytics and technology business helps organisations make smarter lending decisions through market-leading credit data, analytics and consultancy. Working with banks, lenders, telecoms and other major organisations, they develop analytical solutions that improve customer acquisition, credit decisions and portfolio performance. Having recently migrated to the cloud and invested heavily in Python, it's an exciting time to join a business known for its strong culture and excellent staff retention. \n \n THE ROLE \n As an Associate Consultant within the Client Analytics team, you'll deliver consultancy projects for some of the UK's largest lenders and financial services organisations. Working directly with clients, you'll build credit scorecards, develop lending strategies and create statistical models using Credit Reference Agency (CRA) data to help businesses make better lending decisions. \n This is a highly commercial, client-facing position where you'll own analytical projects from discovery through to delivery, presenting insights and recommendations to senior stakeholders while balancing technical excellence with commercial impact. \n You'll be responsible for: \n\n • Developing acquisition and behavioural credit scorecards using CRA data\n, • Building statistical and machine learning models including logistic and linear regression\n, • Designing and implementing credit strategies for new and existing customer portfolios\n, • Analysing large datasets using SQL and Python (or SAS)\n, • Delivering analytical consultancy projects for external clients across multiple industries\n, • Presenting technical findings and commercial recommendations to senior stakeholders\n, • Supporting clients to improve lending decisions through data-driven insights\n\n The role covers the full modelling lifecycle, including sample design, performance analysis, reject analysis and strategy development. \n \n \n YOUR SKILLS AND EXPERIENCE \n You'll ideally have: \n\n • Experience developing credit scorecards within a credit risk environment\n, • Strong knowledge of Credit Reference Agency (CRA) data (Equifax, Experian or TransUnion)\n, • Credit risk experience across model development or strategy\n, • Strong SQL skills alongside Python or SAS (Python preferred)\n, • Experience with statistical modelling techniques such as logistic regression or machine learning\n, • Excellent communication skills with the ability to present to clients and senior stakeholders\n\n THE BENEFITS \n\n • Up to £75,000 salary\n, • Hybrid working (Monday-Thursday office, Fridays remote)\n, • Work with a wide range of clients across financial services, telecoms and beyond\n, • Opportunity to work on varied analytical consultancy projects rather than a single portfolio\n, • Modern cloud-based technology stack with increasing use of Python\n, • Strong career progression within a business known for long employee tenure\n, • Two-stage interview process with a fast turnaround\n\n \n HOW TO APPLY \n Please register your interest by sending your CV to Max Beadle at Harnham via the Apply link on this page.