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White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs, • Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior UX Researcher We are looking for a Senior User Researcher to join our Research team. Our Research team is at the heart of driving customer centricity in the business, helping Capital One identify and translate our customer needs into opportunities we can invest in. We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy. We take a rigorous approach to assessing the impact of our decisions, investing in monitoring and tools that allow us to gauge our impact and evaluate how well we are meeting our mission. The Research team is critical to this. Our team combines quantitative and qualitative measures, mixing methods and creatively designing new forms of enquiry to suit our customers and our business agenda. The research team helps drive tactical insight to help us optimise and improve existing products and service offerings, but also underpins our long-term view, working very closely with product, business, and design strategy in bringing behavioural insights into our planning and future goals. What you’ll do * Develop a roadmap of work across your dedicated areas of the business by engaging with your stakeholders, such as creating & hosting workshops to uncover where research can have the most impact. * Be able to clearly explain your reasoning behind chosen research approach & methodology to not only other researchers, but also those less familiar with research. * Work with both straightforward asks & ambiguous problem areas, identifying the appropriate methodology to use for specific research objectives * Lead research projects that contribute to the desirability, usefulness, and usability of our products, responding to strategy and delivery teams across the business. * Conduct hands-on user research studies (e.g. usability testing, user interviews, surveys, conjoint analysis, diary studies, etc.). * Present and communicate actionable findings clearly and effectively across the business in engaging and useful formats. * Partner closely with product management, design, and technology teams to integrate research into the product lifecycle & measure impact. * Mentor and elevate junior researchers, contributing to the growth of the UX research team and its best practices. * Lead on company-wide activities to build empathy for our current and future customers. What we’re looking for * Proven ability to plan and guide generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be picked up by business, product, and design partners. * Strong stakeholder management. Ability to understand the needs of different areas of the business, effectively communicate project goals & meet deadlines * Has experience with both qualitative & quantitative research methodologies, and has a mixed method mindset. * A drive to consolidate, document and present research findings, often from multiple sources, in short, concise, actionable, compelling stories to a wide range of audiences * Capacity to adapt existing research methods to the organisation's needs. * Experience managing multiple projects end-to-end, simultaneously. * Hands-on research skills, as well as experience working with external vendors where required. * Strong organisational skills and proactivity in coordinating teams and processes towards meeting deadlines * Desire and curiosity to learn about credit and lending. * Motivation to help build a rigorous user research practice with a strong commercial backbone. * A deep understanding and empathy for user needs and experiences. * Experience of working in financial services or other regulated industries is a plus. Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. * Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

SENIOR CRM EXECUTIVE (9 MONTH FTC) UP TO £35,000 LONDON We’re looking for a Senior CRM Executive to work with a fast-growing digital business focused on building, optimising, and analysing multi-channel campaigns. If you feel this is in line with your experience and are keen to take on more responsibility within a data-led, growing team – this one is for you. THE ROLE AND THE RESPONSIBILITES: You’ll work across the full customer lifecycle understanding how users engage in onboarding through to renewal and reactivation. You’ll be balancing campaign execution with testing, analysis and collaboration within internal teams. Day to day, you’ll: • Take charge of campaign QA and end-to-end testing, ensuring all logic and segmentation flow smoothly., • Focus on automated journeys – onboarding, renewal, and win back- to keep engagement high., • Construct and schedule lifecycle, promotional, and transactional campaigns across push, SMS, email and in-app., • Collaborate with product, data, and compliance teams to ensure journeys meet wider business goals., • Monitor campaign performance, report on key metrics, and highlight opportunities for optimisation., • Keep content relevant by updating seasonal messages and offers across active journeys., • Get hands-on with tagging, segmentation, and personalisation to deliver relevant, dynamic messaging., • Work towards continuous improvement by suggesting new tests and creative approaches. YOUR SKILLS AND RESPONSIBILITIES: • At least 1 year of experience in CRM, lifecycle, or email marketing — ideally within a digital or subscription-based environment., • Excellent communicator who thrives on collaboration and enjoys partnering across teams., • Proven ability to manage multiple projects simultaneously, balancing quick turnarounds with strategic, long-term goals., • Practical experience using CRM platforms such as Braze, Salesforce Marketing Cloud, Ometria, or similar tools., • Genuine interest in understanding user behaviour and leveraging lifecycle journeys to boost engagement and retention., • Strong analytical skills with confidence in interpreting performance data and identifying actionable insights., • Comfortable experimenting and testing new ideas — you learn fast and adapt quickly., • Detail-oriented, highly organised, and methodical in your approach to work. HOW TO APPLY: Apply by sending your CV to Joe by the link below.

Company Description Toothfairy is the world's leading dental app, putting a smile on the face of millions of patients. It is renowned for its ability to amalgamate AI technology with clinical expertise to provide patients with a dentist on demand. Trusted with nearly 3 million lives in the UK, the app has received numerous awards, including 'Healthcare Solution of the Year' by Health Tech Digital and 'App of the Year' by the Dental Industry Awards. Our app serves as the gateway for patients to access emergency services, prescriptions, cosmetics, and oral health advice, ensuring comprehensive dental care. We’re seeking a creative and data-driven Social Media & Influencer Marketing Strategist to lead our social presence, drive influencer partnerships, and grow our community. You’ll be responsible for developing and executing social media strategies, managing influencer outreach campaigns, building affiliate and referral programmes, and engaging our online community to support growth and brand awareness. Key Responsibilities • Social Media Strategy & Execution, • Plan, create, and schedule content across all key platforms (Instagram, TikTok, LinkedIn, X/Twitter, etc.)., • Grow organic reach, engagement, and follower base through creative campaigns and trend-based content., • Analyse performance metrics and optimise content strategies accordingly., • Influencer & Affiliate Marketing, • Identify, outreach, and build relationships with relevant influencers and creators., • Manage influencer campaigns from negotiation to delivery, ensuring alignment with brand objectives., • Develop and scale affiliate and referral programmes to drive user acquisition and retention., • Community Management, • Engage daily with followers, respond to comments/messages, and nurture conversations to build a loyal community., • Monitor brand sentiment and feedback, escalating issues where needed., • Work closely with customer support and marketing teams to maintain a positive brand experience., • Campaign Planning & Reporting, • Collaborate with internal teams to align social media efforts with broader marketing and product initiatives., • Report on campaign performance, influencer ROI, and community growth., • Stay ahead of industry trends, platform updates, and emerging tools. About You • 3+ years’ experience in social media management, influencer marketing, or digital campaigns., • Proven experience running influencer outreach and affiliate/referral campaigns., • Strong understanding of social media analytics and growth tactics., • Excellent communication and relationship-building skills., • Creative, strategic, and comfortable working in a fast-paced environment. Bonus Skills • Experience in healthtech, wellness, or consumer brands., • Familiarity with paid social and performance marketing., • Existing network of influencers or creators.

Performance Marketing Director Location: London (Hybrid) Contract Type: Permanent Salary: £85,000–£110,000 + Bonus + Benefits Overview We are partnering with a high-growth fintech/paytech organisation headquartered in London, backed by tier-one investors and employing over 150 people globally. The business is entering its next phase of international expansion and is seeking a Performance Marketing Director to lead its global growth marketing strategy across paid media, digital acquisition, and conversion optimisation. This is a senior leadership role that combines strategy, analytics, and hands-on execution, responsible for driving measurable growth across all paid digital channels and optimising the full customer funnel from awareness to retention. Key Responsibilities • Define and execute a multi-channel performance marketing strategy aligned to company growth and commercial objectives., • Own the paid media budget (PPC, Paid Social, Display, Programmatic, Affiliates, and Retargeting) and deliver strong ROI across acquisition channels., • Partner closely with Product, Data, and Commercial teams to optimise conversion rates, LTV, and CPA performance., • Build and lead a high-performing marketing team, developing internal capability across paid, CRM, and analytics., • Lead the testing and implementation of automation and AI-driven marketing technologies to improve efficiency and targeting., • Work closely with brand and content teams to ensure consistent creative and messaging across campaigns., • Develop and present actionable insights to the executive team, using data to inform strategic decisions and campaign performance., • Identify new growth opportunities in emerging channels and markets. Skills & Experience Required • Proven track record in a senior performance or growth marketing leadership role, ideally within fintech, SaaS, or technology-led businesses., • Deep expertise in paid acquisition, data analytics, and conversion optimisation., • Strong understanding of digital attribution models, data tracking, and marketing automation., • Hands-on experience managing substantial budgets (£2m+ annually)., • Analytical thinker with strong commercial acumen and the ability to translate insights into growth actions., • Demonstrated leadership experience in building and mentoring teams., • Experience with tools such as Google Ads, Meta Ads, LinkedIn Campaign Manager, GA4, HubSpot, Salesforce, and Looker/Tableau., • Excellent stakeholder management and communication skills. The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. To apply for this role please contact us at: Mags Rendle +44(0) 203 640 233

SENIOR CRM MANAGER UP TO £60,000 LONDON The Company: Join a multi-award-winning retention marketing agency that partners with some of the most exciting DTC brands across food, beverage, supplements, apparel, and beyond. The agency specialises in email and SMS marketing and is a Platinum Klaviyo Partner, working exclusively on Shopify-powered brands. With a focus on lifecycle marketing, segmentation, and optimisation, they’re known for delivering campaigns that drive customer engagement, loyalty, and LTV at scale. With growth accelerating and a strong roster of industry-leading clients, they’re now looking for a Senior CRM Manager to lead strategy, mentor a growing team, and take retention marketing to the next level. The Role: As Senior CRM Manager, you’ll sit at the heart of the agency’s client delivery, leading strategy, optimisation, and innovation across email and SMS marketing. You’ll manage a team of three and work closely with designers, copywriters, and account managers to deliver high-performing campaigns that move the needle on retention and revenue. Key Responsibilities: • Lead lifecycle marketing strategies across email and SMS for a portfolio of DTC brands, • Drive customer engagement, repeat purchases, and LTV through segmentation and optimisation, • Act as a strategic partner to clients, presenting retention roadmaps and delivering measurable results, • Manage and mentor a team of CRM specialists — setting standards, coaching, and developing talent, • Oversee CRM campaign briefs, flows, and testing frameworks to ensure best-in-class execution, • Leverage data and reporting to continuously improve campaigns and provide actionable insights, • Build relationships with platform partners like Klaviyo, Attentive, and Recharge to maximise client value, • Stay ahead of industry trends, platform updates, and emerging retention strategies to drive innovation Your Skills: • 4+ years’ experience in CRM, retention marketing, or lifecycle strategy, • Hands-on expertise with Klaviyo (non-negotiable) and experience with Shopify-based DTC brands, • Proven track record of driving measurable growth through email and SMS marketing, • Skilled in segmentation, deliverability, A/B testing, and audience logic, • Strong analytical mindset with the ability to translate data into actionable strategies, • Experience managing and developing high-performing CRM teams, • Confident communicator, able to influence clients and stakeholders at all levels, • Organised, commercially minded, and comfortable balancing strategy with hands-on execution Why Apply: • Lead strategy for industry-leading DTC brands, • Join a multi-award-winning agency at the forefront of retention marketing, • Work with best-in-class tools — Klaviyo, Shopify, Attentive, Recharge, • Be part of a fast-growing team where your ideas shape strategy and output, • Hybrid role with a collaborative, forward-thinking culture, • Salary up to £60,000 + share options

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is. Our benefits We are currently working in a hybrid fashion with the ability to work from home, this role will require attendance to Matrix or Barnet location as and when the demand of the service and role requires it. · Standard Pension – 3% Employers, 5% Employee · 25 days annual leave (plus Bank Holidays) · Birthday day off · 2 Volunteer days a year (to volunteer in the local community) · Employee Health Benefits (Westfield Health) · Online discounts platform for major retailers (Westfield Rewards) Salary range - £28-35K About the role Key responsibilities: · Review current agency worker usage across the directorates and identify roles suitable for transition to the staff bank or permanent contracts. · Engage with managers to understand workforce needs and promote the benefits of staff bank or permanent employment. · Liaise with agency workers regarding transition opportunities. Highlight any resistance, challenges, or risks raised by managers or workers impacting the transition. · Strengthen Barnet’s Employee Branding to become an Employer of Choice for Temporary Staff · Work with Barnet’s Head of Resources, Resource Officers and Customer Success Executive to help identify priorities &improve efficiency and cost savings. · Strengthen Barnet’s talent pool messaging, ensuring it reflects Barnet’s values. · Launch a ‘’You Make the Difference’’ campaign showcasing employee stories, benefits to attract key talent into difficult to fill roles. Attract and Manage Great Talent, ensuring great talent is placed and retained · Build and prioritise existing Matrix talent pools, reducing the reliance of agencies. · Ensure campaigns reach great talent, through both Matrix and Barnet job boards prior to being released to T1 agencies. · Build strong relationships between both Barnet’s recruitment team and hiring managers to ensure joint working. · Support the assimilation of long-term talent into permanent positions. · Support and administer the recruitment and retention of consultants and project managers via Matrix Milestones reducing Interim placements. Ensure the delivery of the Saving Proposal through Cost Efficiencies & Development New Revenue Streams (Talent Pool) · Build and utilise the Matrix Staff Bank to reduce dependency of agencies and reduce cost. · Assimilate long term and casual workers from agency to CDL. · Ensure the utilisation of Matrix Milestones. · Support and administer any expansion of temporary bank solutions to 3rd parties or new services to Barnet. Support Barnet’s Social Value Strategy · Support and participate in Barnet’s and Matrix social value strategy by attending events to attract local talent to join and apply for temporary opportunities. · Reporting Responsibilities · Monitor and track the transfer of agency staff to CDL highlighting cost savings and planned next steps. · Produce quarterly reports on transition activity, stating trends and issues. · Provide monthly updates to the Head of Resourcing (and HR Resource Manager) including recommendations and plans. Essential Skills · Experience in a customer success, recruitment, or account management role. · Proven ability to build rapport and maintain strong client relationships. · Excellent verbal and written communication skills. · Strong listening and information-gathering abilities. · Ability to manage fluctuating workloads and multitask effectively. · Proficiency in MS Office and other business systems. · Analytical mindset with a strong grasp of numerical data. Desirable Skills · Familiarity with CRM or ATS platforms. · Knowledge of compliance and regulatory requirements in staffing. At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help -

Senior Email Marketing Manager £48,000 - £50,000 + Benefits Hybrid - 3 days a week in London The Company A leading name in the UK property space, this organisation operates a portfolio of well-known brands, reaching millions of customers each year. With a strong track record in residential services, they are committed to modernising their customer experience through data-driven communications, innovative campaigns, and a progressive approach to digital engagement. The Role As Senior Email Marketing Manager, you'll lead email strategy across multiple brands, bringing together commercial goals, campaign excellence, and customer-centric thinking. You'll own the end-to-end email lifecycle, from campaign planning, segmentation, and content development through to delivery, reporting, and optimisation. Managing and upskilling a team of passionate email specialists, you'll take the reins of CRM innovation-leading the charge on personalisation, automation, and customer retention. Key Responsibilities * Lead on multi-brand email strategy across both triggered and promotional campaigns * Drive personalisation, segmentation, and lifecycle marketing across key customer journeys * Manage and mentor a small team of email marketers, creating a high-performance culture * Oversee campaign execution including creative direction, HTML, testing, and optimisation * Report regularly on campaign performance, insights, and opportunities for improvement * Own A/B and multivariate testing strategies to improve engagement and customer lifetime value * Ensure brand consistency, deliverability best practice, and compliance are upheld Your Experience * Proven experience in email marketing within a fast-paced commercial environment * Strong grip on HTML and hands-on campaign building * Skilled in customer segmentation, personalisation, and lifecycle marketing * Experience working with tools like Google Analytics, Power BI, and ESPs (e.g. SFMC, Braze, Dotdigital) * Excellent copywriting, stakeholder communication, and project management skills * Analytical mindset and passion for driving value through data-driven decisions Why Apply? This is a brilliant opportunity to step into a highly visible, high-impact role with a household brand. You'll get autonomy, ownership, and the chance to shape the future of customer communications during a key phase of digital evolution.

At a Glance: 👨‍💻 Position: Marketing Manager 👫 Team: Marketing 📍 Location: London, United Kingdom 📄 Contract: Full-time 🏢 Type: On-site / Hybrid 💷 Benefits: Competitive package with performance incentive About Us 🥇 At Winnrz UK, we’re the country’s first and only “Shop & Win” experience 🎉 — turning everyday shopping into extraordinary winning moments. Every interaction is a chance to create lifelong loyalty, celebrate winners, and keep customers engaged. As part of Idealz Holding — a global leader in the retail-rewards space with a presence across 4 continents and over £85 million in prizes awarded — Winnrz is scaling fast in the UK. Marketing is at the heart of our mission to grow awareness, drive participation, and shape customer loyalty 🚀. Role Description 📝 We are seeking a Marketing Manager who will lead end-to-end campaign planning and execution — from strategy to performance. You’ll be responsible for developing integrated campaigns, building our brand presence, and driving measurable customer acquisition and retention. This is a highly cross-functional role, requiring close collaboration with product, performance, and creative teams to deliver campaigns that cut through and convert. What You’ll Be Doing ✅ • Lead the planning and execution of integrated marketing campaigns across digital, social, retail, and PR., • Manage campaign budgets and optimise spend for maximum ROI., • Develop and maintain the marketing calendar, aligning campaigns with product launches and business priorities., • Collaborate with Creative, Performance, and CRM teams to deliver consistent messaging and storytelling., • Drive brand awareness and engagement through innovative campaigns and partnerships., • Track, analyse, and report on marketing performance, applying insights to improve future campaigns., • Ensure all campaigns are on-brand and aligned with Winnrz’s tone of voice and vision., • Manage external agencies and partners as needed to deliver high-quality outputs. Skills & Qualifications 🧩 • 10–12 years of experience in marketing management, ideally within consumer, retail, or tech-driven businesses., • Strong track record of leading multi-channel marketing campaigns that deliver measurable results., • Solid understanding of both brand marketing and performance marketing., • Excellent project management skills with the ability to juggle multiple priorities., • Strong communication and storytelling skills., • Experience working with cross-functional teams and external agencies., • Bachelor’s/Master’s degree in Marketing, Business, or related field. The Process ➡️ 1️⃣ Initial screening with Global Head of HR 2️⃣ Interview with Head of Marketing 3️⃣ Case study / Assignment 4️⃣ Interview with General Manager 5️⃣ Final interview with CEO ⏱️ Entire process typically concludes within 3–4 weeks Why Join Winnrz ⁉️ At Winnrz UK, you’ll join a fast-moving, entrepreneurial team backed by a proven global leader. This is your opportunity to shape the marketing engine of a disruptive retail-rewards brand. You’ll have the freedom to create, the resources to deliver impact, and the platform to influence how we grow in one of the world’s most exciting markets 🌍.

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Founded with a commitment to exceptional craftsmanship and modern sophistication, Casablanca is defined by its free-spirited ethos and distinctive aesthetic. More than a fashion house, Casablanca offers an immersive lifestyle experience, where artistry, creativity, and innovation meet. As we continue to expand globally, digital excellence sits at the heart of our growth strategy. We are looking for ambitious talent to join us on this journey, shaping the way Casablanca connects with its community worldwide. Overview We are seeking a Head of Performance Marketing / Digital to take ownership of our performance channels and drive measurable growth across paid, owned, and earned media. This is a hands-on role for an ambitious Senior Manager or Head of Digital/Performance ready to step up, with the scope to influence brand growth in the luxury fashion space. The Role • Channel Ownership, • Lead day-to-day management of affiliates, paid search and paid social, ensuring campaigns deliver strong ROAS and optimising across channels where needed., • Oversee SEO and CRM activity, ensuring a seamless and effective customer journey from acquisition through retention., • Maintain strong technical and platform knowledge to stay ahead of industry trends., • Strategy & Growth, • Translate the annual marketing plan into actionable digital initiatives, delivered to a high standard., • Develop and manage the digital marketing roadmap, balancing commercial performance with brand objectives., • Identify and test new growth opportunities, challenging the status quo with data-driven innovation., • Collaboration & Delivery, • Work closely with the creative and brand teams to ensure campaigns are aligned and delivered holistically., • Provide regular reporting, insights, and recommendations to the line manage (Growth) and senior stakeholders., • Build effective partnerships with agencies and platform reps where required. The candidate • 5–8 years’ experience in digital/performance marketing, ideally within fashion, luxury, or premium consumer brands., • Deep expertise in paid social and paid search, with working knowledge of SEO and CRM., • Strong analytical skills with the ability to turn data into actionable recommendations., • Commercially driven, balancing creativity with measurable performance., • Collaborative and communicative, with experience working cross-functionally with creative and brand teams., • Degree in Marketing, digital, or a related field (preferable)., • Ambitious and ready to step into a bigger leadership role., • Hands-on, detail-oriented, and confident managing campaigns directly., • Comfortable owning results and driving continuous improvement., • Passionate about luxury fashion and digital innovation.

• CRM Lead, • Day Rate: £400-£550 per day (IR35 determination TBC), • London | Hybrid 2 days per week in office | Contract until January 2026 If you thrive in fast-paced eCommerce environments and love owning complex CRM projects end to end, this contract could be your ideal next move. Our client – a well-established digital retail brand – is seeking a CRM Lead to help steer data-led customer engagement and retention during their busiest trading period. You’ll have full scope to shape strategy, streamline platforms, and drive measurable impact across millions of customer interactions. The CRM Lead will work closely with the Senior CRM Manager to optimise customer journeys, manage CRM platforms, and oversee a major ESP migration. This is a highly autonomous, hands-on role where you’ll influence technical direction and bring ideas to life through testing, data, and creative experimentation. Role Highlights – Oversee day-to-day management of CRM systems and integrations, ensuring scalability and stability. – Lead the migration to a new ESP, managing partners, timelines, and data integrity. – Design, optimise, and automate key lifecycle and triggered communications. – Analyse performance across channels, identifying opportunities for retention and engagement. – Collaborate with legal and data teams to maintain GDPR and privacy compliance. You Will Need – 7-10 years’ CRM/email marketing experience, ideally in an eCommerce setting. – Deep understanding of JOINs, APIs, segmentation, and large-scale data structures (1 mil+) – Strong technical knowledge of HTML/CSS with familiarity across other coding languages. – Proven record in testing, analysis, and technical problem-solving. – Confident communicator with solid management and stakeholder-handling skills. – Experience with Cheetah Digital (Marigold) or Fresh Relevance preferred. Otherwise, platforms such as Hubspot, Salesforce, Pardot will be considered. Why You’ll Love It – Opportunity to influence and deliver a high-profile ESP migration. – Work with one of the UK’s most recognisable online consumer brands. – Flexible hybrid model – 2 days onsite, remainder from home. – Immediate start through to end of January 2026. – Collaborative, fast-moving environment where ideas are valued and tested. Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Mode Executive is proud to be partnering with fast-growing, award-winning designer fashion house is seeking a visionary Global Brand Marketing Director to lead its global marketing, brand, and communications strategy. Known for its craftsmanship, innovation, and modern approach to luxury, the brand has become a favourite among style-conscious clientele worldwide and is stocked in leading international retailers. This role reports directly into the CEO. This is a rare opportunity to join a purpose-driven company that combines timeless design with a commitment to sustainability and social impact. As a key member of the leadership team, you will shape how the brand is expressed globally — from its values and storytelling to the way it connects with press, influencers, and its growing international community. You’ll lead a multidisciplinary team spanning brand, PR & influencer relations, content, customer marketing, and creative. Working closely with e-commerce, product, and operations teams, you’ll ensure marketing and business goals are aligned to drive growth, engagement, and long-term brand equity. This is a hands-on, strategic leadership role for someone who thrives on blending creativity with commercial impact. The Role • Define and execute the brand’s global marketing strategy to drive awareness, desirability, and growth., • Translate company objectives into clear, measurable marketing plans with defined priorities, budgets, and KPIs., • Act as a strategic partner to senior leadership, helping shape the next chapter of the brand’s evolution., • Build and inspire a high-performing team that values creativity, collaboration, and accountability., • Strengthen and evolve brand positioning within the global luxury landscape., • Ensure consistent, distinctive brand communication across all channels and markets., • Monitor market trends and competitor activity to maintain a leadership edge., • Develop and lead a global PR and influencer strategy, securing premium media exposure and strategic partnerships., • Oversee brand events, collaborations, and activations that deepen cultural relevance., • Manage ambassador and affiliate programmes to amplify reach and engagement., • Lead the content strategy across all owned, earned, and paid channels., • Oversee creative storytelling, ensuring all brand communications are inspiring and on-message., • Maintain the highest standards of quality and consistency across all marketing touchpoints., • Develop customer engagement and retention strategies that enhance loyalty and lifetime value., • Champion customer insights to inform marketing, product, and business decisions., • Oversee CRM and lifecycle marketing with a data-driven, personalised approach., • Define marketing KPIs and ensure consistent tracking, analysis, and reporting., • Use insights to optimise performance and balance creativity with commercial results. Requirements • 10-15 years’ experience in marketing within the luxury, fashion, or lifestyle sectors, ideally with international exposure., • Proven expertise across brand building, PR, influencer relations, content strategy, and customer engagement., • A strategic, data-informed mindset with a creative edge., • Strong leadership experience managing and scaling multidisciplinary teams., • Excellent communication, presentation, and stakeholder management skills., • Commercially astute, with a deep understanding of ROI and growth levers., • Passionate about craftsmanship, sustainability, and shaping the future of modern luxury. To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

CRM Manager - UK & Ireland | Central London (Hybrid, 3 days per week) | £40,000 - £45,000 + 10% bonus Zachary Daniels Retail Recruitment are proud to be representing a much-loved international fashion brand in their search for a talented CRM Manager to join their UK & Ireland marketing team. This is an exciting opportunity for a CRM or loyalty specialist to take ownership of customer engagement strategy within a globally recognised fashion house known for its quality, creativity, and culture. Why You'll Love This Role: Enjoy a competitive package and a genuinely supportive environment that values wellbeing, creativity, and growth: • Hybrid working: 3 days per week in the London office, • Holidays: 25 days + UK bank holidays + 10 "work from anywhere" days, • Health & Wellbeing: Optional private healthcare, employee assistance programme (Retail Trust), and regular activities including yoga and run club, • Perks: Up to 65% off brand products and generous referral & long-service rewards, • Learning & Development: Continuous professional growth and mentoring from day one, • Parenthood: Enhanced family leave and assisted conception leave from day one, • Social: Regular social committee events and a collaborative, inclusive culture The Role: As CRM Manager, you'll lead the development and delivery of the brand's customer relationship and loyalty strategies across the UK and Ireland. You'll manage the loyalty programme, drive multi-channel CRM campaigns, and champion a seamless omnichannel experience that connects retail and digital audiences. Key Responsibilities: • Design and execute CRM and loyalty strategies to increase customer engagement and retention., • Manage and grow the loyalty programme, ensuring members receive exceptional, personalised experiences., • Lead campaign planning and segmentation across email, SMS, and digital channels., • Use data and insights to optimise performance and shape future strategy., • Partner with e-commerce, retail, and global teams to deliver 360° customer experiences., • Coordinate VIP and lifestyle activations aligned with key commercial moments., • Promote a customer-first culture across the business. About You: • Proven CRM or marketing experience within premium or luxury retail., • Hands-on experience managing loyalty programmes and customer communications., • Skilled in CRM systems and analytics tools (e.g. Google Analytics, Salesforce, Actito)., • Strong analytical mindset with the ability to translate data into meaningful insights., • Excellent communication, collaboration, and stakeholder management skills., • Experience in event or activation planning is advantageous. If you're passionate about building strong customer relationships and shaping loyalty for an iconic global brand, we'd love to hear from you. Apply today via Zachary Daniels Retail Recruitment and take your next step with a brand that celebrates individuality, creativity, and excellence. BBBH34723

We are recruiting for a Paid Social Executive to join a globally established fashion brand on a 12 month FTC (Maternity Cover). This is a great opportunity for a digital enthusiast to support the Performance Marketing team in driving brand growth across their paid social and Amazon Ads - leading both the strategy and campaign execution. About the Role You’ll manage and optimise campaigns across Meta, TikTok, and Amazon, focusing on customer acquisition, retention, and international growth (Ireland, US, and new categories). Working closely with the Performance Marketing Manager, you’ll oversee forecasting, budgeting, optimisation, and measurement—supporting creative excellence, testing, and data-driven decision making. Key Responsibilities • Plan, execute, and optimise Paid Social and Amazon campaigns, • Develop strategies for seasonal launches and promotions, • Manage product feeds and creative assets for social ads, • Partner with CRM and Content teams on cross-channel initiatives, • Lead campaign QA, reporting, and testing (A/B, Brand & Conversion Lift), • Identify new tools and channels to enhance performance About You • 2+ years’ hands-on experience with Meta, TikTok, or Pinterest Ads, • Strong understanding of digital performance metrics, ROI, and attribution, • Experience in retail or e-commerce marketing, • Confident managing agencies and stakeholders, • Data-driven, proactive, and creative in approach The company are offering a competitive salary, great company benefits, hybrid working (2-3 days in the West London office) - so get applying!

Senior Demand Generation Manager (B2B) – MarTech – Hybrid, London Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now seeking a Senior Demand Generation Manager to manage the organisation’s demand generation efforts, involving building & delivering a strong B2B marketing strategy and delivering campaigns across a range of channels. This exciting role offers the opportunity to take full ownership of the demand generation strategy, as well as scaling & developing it in-line with business growth and targets. This is hybrid opportunity, with 2-3 days per week in their London office. Responsibilities • Manage own pipeline & drive key commercial metrics, • Build a strong demand engine, forecasting performance & reporting this directly to the senior leadership team, • Constantly monitor & evaluate campaign performance, adapting & refining strategy where needed, • Plan & deliver end-to-end demand generation campaigns, working with closely with wider internal teams for success, • Ensure consistency across campaigns, working closely with wider marketing team The Successful Candidate • Ideally from a MarTech / B2B eCommerce Tech background, • Deep understanding & knowledge of paid media channels & platforms (including search, paid social, retargeting, direct mail), • Mid-market or enterprise-level experience is essential, • Strategic experience required e.g. working with/managing budgets etc., • Commutable to the London office 2-3 times per week Senior Demand Generation Manager Package • Salary: £70,000-80,000, • Stock options, • Healthcare, • Pension options, • 30 days annual leave plus bank holidays

Our client is a fast-growing business helping brands connect with the right creators and scale authentic campaigns that deliver real engagement. They’ve already supported household names and are now seeking a Marketing Manager to accelerate customer acquisition, elevate brand presence, and shape strategy across digital, paid, and organic channels. If you’re looking for the chance to take ownership, drive measurable impact, and grow with a company at the forefront of influencer marketing, this role is for you. The Marketing Manager will own marketing strategy and execution across multiple platforms, balancing strategic leadership with hands-on delivery to fuel growth and brand credibility. Role Highlights • Lead full-funnel marketing campaigns across paid and organic channels, • Manage PPC, SEO, content, and lifecycle marketing to maximise ROI, • Shape brand positioning and messaging to stand out in a competitive space, • Build thought-leadership content, case studies, and community engagement strategies, • Collaborate with sales and product teams to drive acquisition and retention You Will Need • 3+ years’ experience in digital or influencer marketing, ideally agency or start-up, • Hands-on expertise in PPC (Google, Meta, TikTok, LinkedIn) and SEO, • Proven ability to deliver measurable ROI from paid campaigns, • Strong copywriting and storytelling skills with a creative edge, • Confidence managing budgets, stakeholders, and external partners Apply today to grow your career with a pioneering company committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Senior Marketing Manager – B2B Subscriptions Location: Hybrid, London (3 days in office / 2 remote) Salary: Up to £60,000 + quarterly bonus About the role A leading global B2B information business is seeking an experienced Senior Marketing Manager to take ownership of marketing strategy and delivery across a portfolio of high-value subscription products. This is a senior, hands-on role managing two marketers and driving growth, engagement, and retention across a large international subscriber base. You will oversee everything from automation strategy to performance analysis, working closely with sales and product to improve renewals, drive new business, and shape customer journeys. Key responsibilities • Lead the end-to-end subscription marketing strategy across acquisition, engagement, and renewal., • Manage and develop a small team (one Senior Executive and one Executive)., • Collaborate with sales, data, and product teams to improve lead flow, retention, and customer experience., • Oversee automated workflows and email campaigns through HubSpot, ensuring effective integration with Salesforce., • Use analytics tools including Google Analytics, Piano, Power BI, and Excel to measure performance and optimise campaigns., • Partner with client engagement and sales to monitor usage, reduce churn, and identify upsell opportunities., • Build and refine content, website copy, and sales collateral to communicate product value and key USPs., • Report regularly to senior leadership on campaign performance, pipeline contribution, and engagement metrics. Experience and skills • Minimum of five years’ experience in B2B subscription or membership marketing, ideally within data, publishing, or SaaS-style businesses., • Demonstrable success in running renewal and acquisition campaigns., • Advanced experience with HubSpot and Salesforce., • Strong analytical mindset with the ability to interpret and act on data., • Excellent written communication and copywriting skills., • Previous experience managing or mentoring junior team members., • A proactive, innovative marketer who enjoys autonomy and is confident challenging established processes. What’s on offer • Opportunity to join a respected global organisation with a strong reputation in data and content., • Full ownership of the subscription marketing strategy for a leading portfolio., • Work with best-in-class marketing technology including HubSpot, Salesforce, and Piano., • Collaborative, forward-thinking culture that values innovation and results., • Hybrid working model: three days in the London office, two remote.

About KURK KURK is a mission-driven health brand tackling one of the world’s biggest health challenges: inflammation, chronic pain,and longevity. Founded by two best friends after their own battles with cancer, we are developing the world’s best natural solutions for common health challenges in our own lab. Today we have: • Vertical integrated product pipeline with industry leading repeat purchase rate and a Science Advisory Board with 2 medical doctors and 3 health Ph.D.’s, • Fast DTC growth across the UK, US, and Australia, • A clear plan to triple revenue over the next 18/24 months We’re building the defining natural health brand of the next decade — and now we need a Head of Digital Marketing to own and scale our online growth engine. The Opportunity This role sits at the intersection of growth, e-commerce, and customer lifecycle. You’ll be responsible for driving profitable acquisition and retention across all digital channels while ensuring our Shopify storefront delivers a world-class experience. Reporting directly to the CEO and part of our management team, you’ll be both strategic and hands-on, with the mandate to build the team, systems, and campaigns that fuel Kurk’s next stage of growth. Key Responsibilities 1. Acquisition (Performance Marketing) • Own strategy and execution across Meta, Google, YouTube, Influencer, and PR amplification., • Manage and optimise paid spend with a sharp eye on CAC, LTV, and payback periods., • Test and scale new channels (TikTok, affiliate, healthcare practitioner referrals). 2. Retention & Lifecycle Marketing • Own Klaviyo CRM (email/SMS): flows, campaigns, segmentation, churn reduction., • Develop and improve subscription and loyalty programs to increase retention and LTV., • Run personalised campaigns targeting 40+ wellness customers and new recovery/longevity segments. 3. Conversion Rate Optimisation (CRO) • Lead A/B testing across landing pages, upsells, checkout flows, and subscription funnels., • Ensure tracking and attribution are clean across Shopify, GA4, and paid platforms., • Drive continuous improvements to conversion rate, AOV, and repeat purchase rate. 4. E-Commerce & Tech Stack • Oversee day-to-day management of our Shopify Plus storefront., • Integrate and optimise tools (subscriptions, attribution, review platforms, CRO tools)., • Own reporting dashboards to provide real-time growth and performance insights. 5. Leadership & Collaboration • Build and manage a lean team (growth marketer, CRM exec, paid media buyers)., • Collaborate with our science, creative, and operations teams to launch products and campaigns., • Work with CEO and board to align digital strategy with overall company growth. About You • 3+ years in digital marketing / e-commerce growth, ideally in DTC wellness, supplements, or CPG., • Deep, hands-on expertise in Shopify, paid media, CRM (Klaviyo), CRO, and analytics., • Proven record of scaling acquisition profitably with disciplined CAC:LTV., • Strong analytical skills — you’re fluent in attribution models, cohort analysis, and dashboards., • Customer-first mindset: you understand how to engage a 40+ health-conscious audience., • Team builder: able to coach and inspire, but also roll up sleeves and execute., • Hungry, resilient, and excited to help millions live healthier, longer lives. What We Offer • Impact: Directly own the engine that drives Kurk’s revenue growth., • Reward: Competitive salary + performance bonus + equity options., • Growth: Leadership exposure and a path to CMO as we scale., • Culture: Entrepreneurial, science-first, mission-led., • Flexibility: We prefer Hybrid working in our Twickenham lab with global team collaboration (but have flexibility as we value skills and alignment higher). Send your CV and a short paragraph of why you are the right person to with the Subject line (Head of Digital Marketing: Your Name)

About Eat Ping Eat Ping is building the future of ready. We’ve grown rapidly to $2m ARR in 9 months, hit profitably , and have done this largely boostrapped. Now we’re scaling to $10M ARR, aiming to become one of the UK’s fastest-growing ready-to-eat meal brands and one of the few to do it without institutional capital. We’re looking for a Tactical Growth Lead to own the full growth engine, working directly with the founder. The Role This individual will own the growth engine, , acquisition, retention, B2B expansion, and revenue optimization, aligning every lever across Operations, Tech, and Finance to accelerate scale. This growth lead will also look to heavily develop organic social content (our pages are @Nickpsj/@eat.ping) This is a high-intensity, deeply analytical, and execution-heavy role for someone who thrives on pressure, detail, and pace. We have a preference for those individuals Investment Banking / Private Equity / Consulting / Venture backed early stage backgrounds Only exceptional growth marketing background candidates will be considered What you’ll do: • Architect and lead the growth roadmap across B2C and B2B, from acquisition to retention., • Run paid performance channels (Meta, Google, TikTok) with analytical and creative precision., • Build and scale corporate partnerships with offices, gyms, and wholesale clients to drive recurring revenue., • Develop and execute weekly test–learn–iterate cycles to optimise CAC, LTV, and retention., • Create and maintain dashboards and growth models to enable data-driven decisions., • Partner with Operations to align growth targets with production capacity and cost structures., • Collaborate with Tech/Product to implement tracking, attribution, and experimentation tools., • Lead loyalty, referral, and CRM programs, ensuring measurable ROI., • Manage and mentor two direct reports 1) a Mid-Level Growth Manager and a 2) Customer Acquisition & Success Associate, driving output, focus, and learning velocity., • Present actionable insights weekly to the Founder and leadership team About you: • 5+ years in consulting, investment banking, private equity, growth, or early-stage startups., • Exceptionally analytical: you think in numbers, models, and margin., • Equally creative: you can brief content, design experiments, and interpret data fluently., • Hands-on operator with a scrappy, get-it-done mindset., • Thrives under pressure and enjoys a high-tempo environment., • Comfortable managing both consumer (D2C) and commercial (B2B) growth funnels., • Obsessed with precision, efficiency, and measurable ROI., • Hungry to grow into a Head of Growth role within 12–18 months. Important to know (before applying): • This is a high-intensity role: expect 60+ hour work weeks (above market pay and equity available), • You’ll be on-site / in the office 4 days a week (no remote work)., • Weekend work is required compensated with days off in lieu., • Extremely hands on, leadership by example approach, no commanding from high ivory towers

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism Kurt Geiger Digital Kurt Geiger’s Digital Team is a leading edge, multichannel, global, fully integrated function within the business. We have built an inclusive and diverse team that operates across 4 layers of the Business: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our in-house team of over 100 Digital experts are augmented with expertise from partners across the globe to deliver the very best in Retail Technology with a firm eye on the future. We operate in a fully Agile, fast paced environment, with a strong focus on individual leadership talent and development through an integrated Excellency Framework to ensure every member of the team develops the very best leadership development for themselves whilst delivering business objectives in line with growing our Global Digital Brands. We have invested over £12m over the last few years, during the pandemic, in our Technology to future proof both our infrastructure and our thought leadership to put Technology at the heart of our Global Growth Strategy. The Role We are seeking a strategic and customer-centric CRM Manager with proven experience to join our dynamic team. Our key focus is to increase frequency and lifetime value by leveraging customer insight and trends to deliver relevant personalisation, collaborating with Paid Marketing to maximise impact across all touchpoints. The CRM Manager will be responsible for developing and implementing our email, SMS and app retention strategy across multiple sites, while managing one direct report (CRM Coordinator). Reporting into the Global Retention Lead, this role requires a strategic leader with strong CRM expertise, the ability to balance strategic retention goals with day-to-day trade demands, and a passion for data-driven insight. Requirements • Develop informed strategic customer-focused initiatives to drive retention goals forward, while managing operational campaign delivery seamlessly, • Utilise CRM analytics platforms to monitor campaign performance, track key retention KPIs, and present strategic insights and recommendations to senior stakeholders and cross-functional teams, • Leverage customer insights and behavioural data to create targeted segmentation strategies and deliver personalised experiences at scale, • Lead strategic utilisation of our Customer Engagement Platform (Braze) to optimise campaign delivery, automation workflows, and customer journey mapping, • Leading the planning of email, SMS and push notification schedules, managed by the CRM Coordinator alongside internal stakeholders, ensuring alignment with broader business objectives, • Stay at the forefront of CRM trends and innovations, ensuring compliance with new regulations and identifying strategic opportunities for the business, • Champion customer-centric thinking across the organisation and influence stakeholders to adopt retention-focused strategies, • Provide strategic leadership and inspiring mentorship to CRM Coordinator Person • Previous experience in a CRM role, preferably within the retail or fashion industry, • Customer-focused, strategic mindset, with the ability to balance long-term retention goals with immediate operational needs, • Advanced understanding of CRM campaign and retention KPI's, with the ability to analyse and articulate complex insights to senior stakeholders, • Advanced proficiency in data analysis and reporting tools such as Google Analytics, Tableau and Excel, • Strategic problem-solver with hands-on approach when needed, able to move between strategic planning and operational execution, • Excellent strategic communication and stakeholder management skills, with proven project management capabilities, • Proven leadership and people management skills with experience leading and inspiring junior team members, • Ability to work independently and lead teams within fast-paced environments, • Nice to have: Experience in Braze is a plus but not essential Benefits • Free 24 hour virtual GP access, • Summer hours - 3pm Friday Finish, • Payday half days throughout the year, • Enviable discounted products, • Harrods discount, • Sample sales, • Gym discounts, • Enhanced pension scheme including life assurance Our Culture We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Digital Marketing Manager 📍 Location: Soho Works, London (Hybrid – 3 days a week in office) 💰 Salary: Up to £60,000 🚀 About Water2 We’re Water2 - a fast-growing DTC brand on a mission to redefine how people think about hydration. We’ve already built an 8-figure business, and we’re aiming high: 9 figures by 2030. Water2 is world’s fastest growing water filter brand. In 2020, Charles Robinson decided to drop out of university to work closely with his professors and solve the tap water crisis. Bear Grylls (incredibly satisfied customer # 8420) invested in the business in early 2024. We pride ourselves as a media-first company. Bonus - you can start to trust your tap water from all that we build behind the scenes. You’ll be hire number 8, joining us at a pivotal moment in our journey. We’re a small (in size) but mighty (in ambition and revenue ££) team with big ambition, grounded thinking, and a healthy dose of “how hard can it be?” energy. 🎯 The Role We’re looking for a hands-on Digital Marketing Manager who’s as comfortable diving into data as they are writing a punchy email or testing a new landing page. You’ll be across CRM, SEO, social and conversion - helping us retain and grow our loyal customer base while keeping things creative, fresh and effective. You’ll work closely with our VP of Growth (Finn), Founder (Charles), the Creative Content team and our incoming CMO. 💪 What You’ll Do • 💌 Own CRM for retention, rewards and loyalty (email + SMS campaigns), • 🧠 Optimise landing pages (we’re on Shopify) and run A/B tests to boost conversion, • 📱 Get involved with organic social across both our customer brand and LinkedIn, • 🔍 Support SEO efforts and find smart ways to grow visibility and traffic, • ⚡️ Test, learn and iterate - we love a smart experiment more than “perfect” 🧩 What We’re Looking For • Hands-on digital marketer with solid CRM and optimisation experience, • Confident using Shopify and CRM tools like Klaviyo, • Experience of working with analytics tools like GA4, Intelligems, • Experience on working with no-code software for landing pages (like Replo) hugely beneficial, but if you can do a bit of development yourself - HUGE TICK!, • Self-starter who spots opportunities and takes action, • Creative thinker who backs it up with data, • Strong communicator who thrives in a small, high-performing team 💡 Our Values • 🏃 Bias for action - we get things done, • 🔁 Perfect is the enemy of good - feedback and iteration help us grow, • 💥 How hard can it be..? - we figure it out and own it, • ✨ It’s all in the details - we show up early, care deeply, and it shows, • 😄 Take your work seriously, but not yourself - humble, grounded, always learning 🗓️ Interview Process • 💬 40-min Google Meet with Head of People (Richa), • 💬 30-min Google Meet with Founder (Charles), • A take-home auditing task, • 🏢 Final meeting in the office to meet Finn and Charles ⛳️ Compensation, Perks & Benefits Salary: £50-60k pa depending on experience, with a little bit of wiggle room if you tick all our boxes and then some. We’re not your average company, and this isn’t your average role. • You’ll have the freedom to shape what we build and evolve with a high-growth, highly-loved brand., • Work with a driven, action orientated, and insanely ambitious team., • No politics, just pace. We move fast and set the pace for others to follow. The Perks • Amazing offices! We are in Soho Works, White City., • Free breakfast every morning and it TRULY is a spread!, • Exposure to real business building. We don’t book meetings for the sake of it., • Variety of work, and you get to film Bear Grylls, • 28 days’ annual leave (including bank holidays) 🌊 Sound like you? If you’re self-aware, driven and ready to roll up your sleeves, we’d love to hear from you. Join us and help take Water2 from an 8-figure success story to a 9-figure brand. 🌈 Diversity & Inclusion at Water2 We believe different perspectives and lived experiences bring the worlds together and fuel innovation. If you need adjustments during the hiring process, let us know - we’ve got you.

Senior Customer Analyst – Customer Base Management London (Hybrid, 2–3 days a week) Up to £75,000 The Company This well-established consumer brand is on a mission to strengthen its understanding of customer behaviour and loyalty. With millions of active customers and a growing focus on data-led decision-making, the business is building its analytics capability to drive smarter, more targeted engagement strategies. You’ll join an ambitious analytics team with a clear mandate — to optimise how the company manages and grows its customer base. The Role As the Senior Customer Analyst, you’ll take ownership of customer base performance, delivering insights that help retain, reactivate, and engage customers across the lifecycle. This is a high-impact role where you’ll shape segmentation frameworks, evaluate loyalty effectiveness, and identify opportunities to maximise customer lifetime value. You’ll work closely with CRM, Marketing, and Data teams to ensure every customer interaction is informed by insight. Key Responsibilities • Lead customer base management analysis to improve retention, reactivation, and engagement., • Develop and refine customer segmentation models to inform targeting and communication strategies., • Analyse loyalty and lifecycle data to understand what drives long-term customer value., • Build dashboards and reporting tools to track key metrics such as churn, LTV, and frequency., • Provide actionable recommendations that directly inform CRM and marketing strategies., • Partner with senior stakeholders to embed customer insight into commercial and strategic planning. Your Skills and Experience • Proven background in customer base management and lifecycle analytics within a B2C or subscription-led business., • Advanced SQL skills; Python or R experience advantageous., • Skilled in visualisation and reporting tools such as Tableau, Looker, or Power BI., • Strong understanding of customer value, churn, segmentation, and loyalty measurement., • Excellent communicator who can translate data into clear business action., • Collaborative mindset and strong commercial awareness. Benefits • Salary up to £75,000, • Hybrid working – 2–3 days per week in London, • Direct influence on customer engagement strategy and retention performance, • Supportive, data-driven culture focused on growth and innovation

Collaborate with creative, e-commerce, and retention teams to ensure aligned messaging and seamless customer journey. Ability to balance performance optimization with brand-aligned messaging and customer-first thinking. Flexible part-time remote role designed for long-term collaboration.

Senior Email Marketing Manager £48,000 – £50,000 + Benefits Hybrid – 3 days a week in London The Company A leading name in the UK property space, this organisation operates a portfolio of well-known brands, reaching millions of customers each year. With a strong track record in residential services, they are committed to modernising their customer experience through data-driven communications, innovative campaigns, and a progressive approach to digital engagement. The Role As Senior Email Marketing Manager, you'll lead email strategy across multiple brands, bringing together commercial goals, campaign excellence, and customer-centric thinking. You'll own the end-to-end email lifecycle, from campaign planning, segmentation, and content development through to delivery, reporting, and optimisation. Managing and upskilling a team of passionate email specialists, you’ll take the reins of CRM innovation—leading the charge on personalisation, automation, and customer retention. Key Responsibilities • Lead on multi-brand email strategy across both triggered and promotional campaigns, • Drive personalisation, segmentation, and lifecycle marketing across key customer journeys, • Manage and mentor a small team of email marketers, creating a high-performance culture, • Oversee campaign execution including creative direction, HTML, testing, and optimisation, • Report regularly on campaign performance, insights, and opportunities for improvement, • Own A/B and multivariate testing strategies to improve engagement and customer lifetime value, • Ensure brand consistency, deliverability best practice, and compliance are upheld Your Experience • Proven experience in email marketing within a fast-paced commercial environment, • Strong grip on HTML and hands-on campaign building, • Skilled in customer segmentation, personalisation, and lifecycle marketing, • Experience working with tools like Google Analytics, Power BI, and ESPs (e.g. SFMC, Braze, Dotdigital), • Excellent copywriting, stakeholder communication, and project management skills, • Analytical mindset and passion for driving value through data-driven decisions Why Apply? This is a brilliant opportunity to step into a highly visible, high-impact role with a household brand. You'll get autonomy, ownership, and the chance to shape the future of customer communications during a key phase of digital evolution.

CRM Manager £60,000 – £70,000 per year London | Hybrid 3 days in office Join an ambitious, fast-scaling technology company recognised among Europe’s fastest-growing innovators. They help millions of people transform their digital memories into something tangible and meaningful - combining design, data, and storytelling to create emotionally engaging experiences. You’ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: • Own and deliver the full CRM strategy and content calendar from concept to execution, • Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns, • Use A/B testing, segmentation, and automation to improve conversion and engagement, • Champion customer insight and feedback loops to evolve messaging and strategy, • Report on CRM performance, extracting insights that shape future campaigns You Will Need: • Proven experience as a CRM Manager or Marketing Manager in a consumer tech, e-commerce, or app-led business, • Strong creative judgment and storytelling ability in crafting emotionally resonant messaging, • Balance of strategic vision and hands-on delivery across campaign planning, execution, and analysis Why You’ll Love It: • £60–70k base + performance bonus potential, • Hybrid working (3 days in office), • 25 Days holiday plus bank holidays (closed between Christmas and New Year), • Equity options, • Group pension scheme (salary exchange/sacrifice), • Private medical insurance, including dental and eye cover, • Travel subsidies - Cycle to work scheme/season ticket loans, • Enhanced sickness & parental leave, • L&D budget for conferences and courses, • Diverse collaborative and supportive environment, • Regular social events, • Many other benefits! Access to world-class marketing, data and creative professionals Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Digital Marketing Director - Luxury Beauty Company Four days in the office each week - London Six figure package With a following off millions globally, this incredible luxury beauty brand aims people to rethink their beauty routine with multi-award winning cruelty free makeup and skincare products. Our client is looking for a Digital Marketing Director to join and lead an incredibly talented team in the London HQ. Reporting into the Chief Executive Officer you will take a key leadership role within the organisation to own the global the D2C business across the customer journey. From multi-channel acquisition, site design & performance, to email marketing & retention strategies. Leading a really talented marketing team, this role is vital to take the brand to the next level. You’ll be digitally innovative, actively seeking out new/evolving technologies, and bring solid prior experience of managing e-commerce and digital media strategy. Responsibilities: • Develop the vision and strategy for the global D2C Ecommerce, leading delivery of the take-to-market plans in the UK & US., • Define the ecommerce roadmap, budget and business plan., • Build an integrated media strategy across organic & paid channels, including social, search and affiliate channels to maximise penetration and profitability., • Oversee CRM strategy: segmenting customers and personalising campaigns to drive acquisition, conversion and LTV. Leverage email, SMS and push as potential channels., • Create a best-in-class loyalty programme to drive repeat purchase., • Develop a highly motivated and ambitious team to deliver the business plan. Experience Required: • Significant understanding of the beauty market, • Ideally 8+ years ‘experience, • Extensive experience in eCommerce and digital marketing. At head of/director level. Open to Beauty, Retail, Fashion, but beauty brand preferably, • Experience leveraging data to build and execute strategies to grow revenue and improve efficiencies, • Experience creating and maintaining budgets to ensure the effective financial management and optimised spend, • Adept at managing external agency relationships, • An inspiring team leader (6 + people with a proven track record in delivering a high-performance culture in a team through coaching, mentoring, and leadership)

Head of eCommerce and Digital Trading Location: London An iconic fast-growing global lifestyle and hospitality brand is seeking a Head of Digital Trading to lead the commercial performance of its flagship member-facing app. This strategic role will define how the business drives engagement, revenue, and customer loyalty through digital channels, ensuring that every interaction feels seamless and commercially impactful. Background: You’ll own the digital trading strategy—setting revenue goals, shaping merchandising and content plans, and delivering campaigns that boost engagement and drive in-app sales. Working cross-functionally with marketing, product, and creative teams, you’ll ensure every campaign and update aligns with brand values while driving measurable commercial results. You’ll use performance data to guide trading decisions, identify trends, and optimise conversion, retention, and average order value. This includes managing merchandising, app navigation and architecture, and digital storytelling to surface products, events, and experiences that resonate with members worldwide. Regularly reporting to senior stakeholders, you’ll translate insights into actionable growth opportunities and champion a culture of digital excellence across teams. Experience Required: • Senior experience in digital trading, e-commerce, or product-led commercial roles in a luxury retail / premium luxury members experience environment or app., • Proven ability to grow digital revenue in an app or platform environment., • Strong analytical mindset with confidence presenting insights at executive level., • Experience in campaign management, merchandising, and digital content production.

Freelance CRM Specialist • Part Time 6-Month Contract (2 Days Per Week), • £300 Per Day Outside IR35 We’re looking for an experienced CRM Specialist to manage and execute email marketing campaigns across two luxury lifestyle brands. This role will suit someone who enjoys building meaningful customer journeys and crafting engaging communications that drive loyalty, conversion, and long-term brand value. Key Responsibilities: • Plan, build, and optimise CRM campaigns across platforms such as Klaviyo and Mailchimp., • Develop and maintain welcome flows, customer journeys, and automated campaigns tailored to each brand’s audience., • Collaborate closely with founders and marketing teams to shape CRM strategies aligned with business goals., • Analyse campaign performance and identify opportunities to improve engagement, retention, and ROI., • Bring commercial acumen, understanding how CRM activity supports revenue and customer lifetime value. Required Skills & Experience: • Hands-on experience with email campaign tools (Klaviyo, Mailchimp) and Shopify (for D2C)., • Strong understanding of customer journey mapping and lifecycle marketing., • Confident working autonomously and managing multiple brand accounts., • Excellent communication and time management skills., • Experience working with premium or luxury brands is a strong advantage.

Senior CRM Manager £60,000 – £70,000 per year London | Hybrid 3 days in office Join an ambitious, fast-scaling technology company recognised among Europe’s fastest-growing innovators. They help millions of people transform their digital memories into something tangible and meaningful - combining design, data, and storytelling to create emotionally engaging experiences. You’ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: • Own and deliver the full CRM strategy and content calendar from concept to execution, • Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns, • Use A/B testing, segmentation, and automation to improve conversion and engagement, • Champion customer insight and feedback loops to evolve messaging and strategy, • Report on CRM performance, extracting insights that shape future campaigns You Will Need: • Proven experience as a CRM Manager or Marketing Manager in a consumer tech, e-commerce, or app-led business, • Strong creative judgment and storytelling ability in crafting emotionally resonant messaging, • Balance of strategic vision and hands-on delivery across campaign planning, execution, and analysis Why You’ll Love It: • £60–70k base + performance bonus potential, • Hybrid working (3 days in office), • 25 Days holiday plus bank holidays (closed between Christmas and New Year), • Equity options, • Group pension scheme (salary exchange/sacrifice), • Private medical insurance, including dental and eye cover, • Travel subsidies - Cycle to work scheme/season ticket loans, • Enhanced sickness & parental leave, • L&D budget for conferences and courses, • Diverse collaborative and supportive environment, • Regular social events, • Many other benefits!

Performance Marketing Manager - Health & Wellness - £50k-£60k (+ bonus) As Performance Marketing Manager, you’ll own the end-to-end paid media strategy and execution - driving growth across channels including Meta, Google, YouTube, and TikTok. You’ll collaborate closely with their agency partners to boost brand awareness, attract new customers, improve conversion rates, and maximise ROI - ensuring every pound spent delivers measurable results. You’ll bring a strong background in managing large-scale advertising campaigns, developing data-led testing roadmaps, optimising performance creatives, and leveraging analytics to fuel decision-making. Key Responsibilities: • Plan, manage, and optimise paid media campaigns across PPC and Paid Social channels., • Collaborate with teams to create data-driven campaigns for acquisition, engagement, and retention., • Conduct keyword research, A/B testing, and audience targeting to improve ad relevance and conversions., • Manage media budgets to maximise ROI and adjust spend based on performance and market trends., • Track and report on key metrics (CTR, CPA, ROAS, CAC, conversions) to inform decisions., • Work with creative teams to produce ads, landing pages, and messaging that align with brand goals., • Maintain brand consistency across all marketing channels., • Build and manage dashboards and reports for performance tracking., • Analyse customer behaviour, campaign results, and product performance to provide actionable insights., • Conduct deep-dive analyses on LTV, churn, and retention to guide strategy., • Develop and maintain a creative testing framework and roadmap for ongoing experimentation., • Test new formats, messages, and audiences while preserving brand integrity., • Document and share learnings to improve future campaigns., • Monitor platform trends, algorithm changes, and features to maintain a competitive edge., • 5+ years managing paid media campaigns across major digital platforms, preferable from a health & wellness or beauty/skincare brand., • Strong analytical skills and experience interpreting data to drive decisions., • Skilled in A/B testing, bid management, and performance tracking., • Excellent communication and ability to collaborate across teams., • Able to work independently and manage multiple projects., • Proven ability to scale campaigns and drive measurable ROI., • Strong understanding of conversion funnels, attribution, and customer segmentation., • Experienced with Google Ads, Meta, TikTok Ads, and managing agency partners., • Experienced in building testing frameworks and roadmaps., • Comfortable managing budgets of £500k+., • Curious, proactive, and enjoys working in a small, collaborative team. This is a hybrid role with 1 day in their London office, or depending on location, East Sussex office. Working hours are 8am-4pm, or 9am-5pm. Benefits: You’ll get 22 days of holiday, plus your Birthday day & 8 bank holidays The office closes over Christmas and New Year and you don't need to use any of your holiday entitlement. 3% contribution to your pension + amazing free products for personal use.

Job Summary: X is seeking a visionary Director of Marketing for Europe and Africa to spearhead B2B marketing strategies that accelerate our growth in one of the world's most dynamic and diverse regions. Based in London, UK, and reporting directly to the Global Head of Marketing, you'll lead a high-impact team of seasoned marketers to drive adoption of X's advertising products, foster deeper partnerships with large enterprises and agencies, and position X as the essential platform for brands to engage audiences authentically and at scale. In this pivotal role, you'll own the regional marketing ecosystem, blending strategic foresight with hands-on execution to capitalize on X's transformation into an everything app—integrating real-time information, payments, video, and AI-driven experiences. As X continues to innovate with features like Grok AI, enhanced video capabilities, and expanded commerce tools, your leadership will be instrumental in educating marketers on how these advancements deliver unmatched ROI, relevance, and real-world impact for businesses. Key Responsibilities • Develop and execute integrated regional and country-specific marketing strategies that align with X's global vision, driving advertiser acquisition, retention, and revenue growth., • Lead sales enablement initiatives, crafting compelling sales narratives, presentations, videos, and localized content that empower our sales teams to win in competitive markets, addressing EMEA-specific pain points like cross-border data flows and Africa's multilingual campaigns., • Oversee high-visibility events (virtual, hybrid, and in-person), trade advertising (paid media, owned social channels, and partnerships), and demand generation campaigns that build buzz and demonstrate X's unique value in real-time engagement, from Cannes Lions in Europe to GITEX in Dubai and AfricaCom in Cape Town., • Partner closely with central teams on product marketing launches (e.g., new ad formats and AI tools), customer education programs, and global narrative localization to ensure seamless adaptation for regional nuances., • Collaborate with cross-functional leaders in sales, partnerships, research, communications, policy, and legal to navigate regulatory landscapes., • Foster a culture of innovation by promoting cross-market knowledge sharing, operational efficiency, and data-driven creativity—while managing budgets, timelines, and resources in a fast-paced environment. To excel, you'll champion consistency across markets, amplify creative breakthroughs, and adapt swiftly to X's evolving ecosystem. This role is critical to X's future: as we expand our advertiser base amid shifting digital landscapes—like Europe's post-cookie era and Africa's digital leapfrogging—you'll help solidify X as the go-to platform for brands seeking authentic, measurable results in a fragmented media world. Qualifications • 10+ years of progressive marketing experience, with a strong emphasis on B2B advertising, digital platforms, and performance-driven campaigns in tech or media sectors., • Proven leadership as a "leader of leaders," managing distributed teams and direct reports across multiple geographies, with a track record of building high-performing, inclusive cultures., • Multinational expertise, including direct P&L or strategic ownership for diverse markets (EMEA/Africa experience highly preferred), navigating cultural, economic, and regulatory complexities such as GDPR in Europe, data localization in MENA, or mobile money ecosystems in Africa., • Blend of strategic acumen (brand building, go-to-market planning) and operational excellence (budget oversight, agency management, analytics proficiency)., • Entrepreneurial mindset with agility to thrive in ambiguity—quickly pivoting priorities amid X's rapid product iterations and market shifts., • Exceptional influencing and collaboration skills, with experience partnering with executive stakeholders and cross-functional teams., • Data-savvy with a creative edge; proficient in metrics like ROI, CAC, and engagement analytics tools., • Deep passion for X's mission and ecosystem—active user with insights into how real-time conversation drives business value., • Bachelor's degree in Marketing, Business, or related field; MBA or equivalent advanced degree preferred., • Willingness to travel regionally (up to 30%) and fluency in English; additional languages (e.g., French, German, Arabic) a plus. Preferred Skills • Direct experience in social media or technology platform marketing, with a focus on user engagement and community building., • Familiarity with global regulatory frameworks (e.g., content moderation, data privacy) impacting social media marketing., • Established network of industry contacts in media, tech, or entertainment for strategic partnerships., • Experience with innovative campaign formats, such as gamified challenges (e.g., X’s Bracket Challenge) or influencer-driven activations.

Senior CRM/Retention Manager London (Hybrid, 3 days in office) £60-£70K Propel are delighted to be partnering with a fast-scaling, Series C consumer brand that’s redefining its category through creativity, quality, and connection. With 100+ employees and over $50m in investment, this brand is a modern success story combining thoughtful design, powerful brand storytelling, and exceptional customer loyalty. They’re now looking for a Senior CRM Manager to take ownership of their global lifecycle strategy and lead the next evolution of customer marketing. This is an opportunity to join a brand that truly values retention as a growth engine not just an afterthought. You’ll have the freedom to experiment, test, and build best-in-class CRM programs that genuinely inspire people to come back, purchase again, and stay engaged for the long term. The Opportunity • Lead the retention strategy across key territories, setting the direction for email, SMS, and emerging lifecycle channels., • Define and deliver a creative, data-led roadmap to improve repeat purchase rate, reactivation, and loyalty., • Own performance reporting, forecasting, and insight-sharing across the business, connecting customer data to commercial impact., • Collaborate cross-functionally with Brand, Product, Data, and Growth to design campaigns that blend inspiration with commercial performance., • Partner closely with analysts and data science teams to translate customer behaviour into actionable marketing opportunities., • Manage and mentor a small, high-performing retention team to deliver exceptional results and personal growth., • Champion experimentation through structured test-and-learn programs across multiple channels. What You’ll Bring • 5+ years’ experience in CRM, retention, or lifecycle marketing ideally in a fast-growth D2C or eCommerce environment., • Proven track record improving repeat purchase and customer LTV through creative and analytical retention initiatives., • Strong technical understanding of CRM tools (Braze, Klaviyo, Iterable or similar)., • Experience managing and developing team members., • A collaborative, data-driven mindset and the confidence to lead strategic conversations with senior stakeholders., • A love of creativity, curiosity, and bringing commercial storytelling to life across the customer journey. Why This Brand You’ll be joining a company that’s scaled fast but stayed human creative, thoughtful, and genuinely passionate about what they make. The team blends analytical rigour with artistic flair, and retention is seen as a key driver of growth, not a back-office function. Ready to build something remarkable? Apply now to learn more about this next-generation consumer brand and help shape how they connect with millions of loyal customers worldwide.

HEAD OF STRATEGIC ANALYSIS Leading Media Group London Bridge £89,000 plus 20 percent bonus 3 days a week in office 12 Month FTC MAT Cover The Company Join one of the most recognised names in global media. This group delivers digital content across various channels. With a fast evolving subscription model at the centre of its growth strategy the business is doubling down on data led insight to drive customer engagement and retention. The Role You will lead the strategic analytics supporting the subscription business. Your work will shape pricing strategy subscription propositions and performance improvement plans designed to increase customer lifetime value. Expect a highly visible seat partnering with marketing sales finance and product leaders to influence how the brand continues to scale its premium digital offering. Key responsibilities include • Defining and evolving pricing and proposition strategy for subscription products, • Leading scenario modelling forecasting and growth planning across millions of customers, • Translating insight into commercial action for senior stakeholders, • Managing and developing a small high performing analytics team, • Driving a deep understanding of customer behaviour across the lifecycle including retention and churn Your Skills and Experience • Strong commercial analytics experience ideally in a subscription based environment, • Confident communicator able to partner and influence at senior levels, • Exposure to SQL or customer lifetime value modelling is a bonus, • Management or mentoring experience is strongly preferred Why Apply This team plays a pivotal role in how one of the most respected news brands continues to grow. You will have real ownership the ability to shape strategy and the chance to see your decisions drive tangible business impact.

Mode is proud to be partnering with fast-growing, award-winning designer fashion house is seeking a visionary Marketing Director to lead its global marketing, brand, and communications strategy. Known for its craftsmanship, innovation, and modern approach to luxury, the brand has become a favourite among style-conscious clientele worldwide and is stocked in leading international retailers. This is a rare opportunity to join a purpose-driven company that combines timeless design with a commitment to sustainability and social impact. As a key member of the leadership team, you will shape how the brand is expressed globally — from its values and storytelling to the way it connects with press, influencers, and its growing international community. You’ll lead a multidisciplinary team spanning brand, PR & influencer relations, content, customer marketing, and creative. Working closely with e-commerce, product, and operations teams, you’ll ensure marketing and business goals are aligned to drive growth, engagement, and long-term brand equity. This is a hands-on, strategic leadership role for someone who thrives on blending creativity with commercial impact. The Role • Define and execute the brand’s global marketing strategy to drive awareness, desirability, and growth., • Translate company objectives into clear, measurable marketing plans with defined priorities, budgets, and KPIs., • Act as a strategic partner to senior leadership, helping shape the next chapter of the brand’s evolution., • Build and inspire a high-performing team that values creativity, collaboration, and accountability., • Strengthen and evolve brand positioning within the global luxury landscape., • Ensure consistent, distinctive brand communication across all channels and markets., • Monitor market trends and competitor activity to maintain a leadership edge., • Develop and lead a global PR and influencer strategy, securing premium media exposure and strategic partnerships., • Oversee brand events, collaborations, and activations that deepen cultural relevance., • Manage ambassador and affiliate programmes to amplify reach and engagement., • Lead the content strategy across all owned, earned, and paid channels., • Oversee creative storytelling, ensuring all brand communications are inspiring and on-message., • Maintain the highest standards of quality and consistency across all marketing touchpoints., • Develop customer engagement and retention strategies that enhance loyalty and lifetime value., • Champion customer insights to inform marketing, product, and business decisions., • Oversee CRM and lifecycle marketing with a data-driven, personalised approach., • Define marketing KPIs and ensure consistent tracking, analysis, and reporting., • Use insights to optimise performance and balance creativity with commercial results. Requirements • 10-15 years’ experience in marketing within the luxury, fashion, or lifestyle sectors, ideally with international exposure., • Proven expertise across brand building, PR, influencer relations, content strategy, and customer engagement., • A strategic, data-informed mindset with a creative edge., • Strong leadership experience managing and scaling multidisciplinary teams., • Excellent communication, presentation, and stakeholder management skills., • Commercially astute, with a deep understanding of ROI and growth levers., • Passionate about craftsmanship, sustainability, and shaping the future of modern luxury. To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

About the Company Founded in 2020, Lucky Seven Marketing helps overstretched marketing teams achieve their goals by acting as a seamless extension of their team. Trusted by leading beauty and wellness brands, we deliver expert-led support that’s fast, flexible and always high quality. About the Role Support the Senior Marketing Managers in delivering go-to-market activations that bring our clients’ marketing strategies to life and drive both commercial performance and brand KPIs. Channel Marketing • Contribute to the creation and activation of strategic marketing plans to support each client's commercial objectives - including increasing sales, AOV, customer acquisition, retention, and service excellence. Performance will be measured via engagement, sales, and client KPIs., • Assist in the creation of bespoke marketing plans to support client business objectives and enhance brand equity across the customer journey., • Build and maintain the marketing calendar with Senior Managers, ensuring alignment with wider plans and trading moments. Circulate updates as required., • Support the launch and promotion of new products, services, and store openings through planning, toolkit creation, and activation., • Monitor campaign performance vs. forecast, track budget and spend, and provide analysis with key learnings and recommendations., • Ensure activation packs, sales toolkits, and reports are delivered on time, in budget, and to a high standard., • Assist in preparing marketing presentations for strategy reviews, internal meetings, and new business pitches., • Act as the day-to-day marketing contact for clients, managing briefs and ad hoc requests with a focus on timely, high-quality service., • Use internal tools (e.g., Monday.com, Toggl) to manage workflow, track timelines, and ensure accurate reporting and billing. Relationship Management • Develop strong relationships with client teams and suppliers to execute best-in-class activations., • Build relationships with third-party teams to maximise marketing and sales opportunities, particularly where linked to channel KPIs., • Deputise for Senior Retail Marketing Managers at client meetings when required., • Work cross-functionally to gather insights and continuously improve marketing activation plans. Visual Merchandising • Support the Senior Marketing Manager in identifying and reporting on client VM needs., • Ensure up-to-date planograms are communicated and implemented for key projects (e.g., NPD, brand refreshes, promotions), working closely with client VM teams., • Liaise with external agencies to manage promotional material implementation in retail spaces, minimising waste through efficient change-outs., • Conduct regular digital, social and in-store audits. Social • Develop social assets and content calendars for clients and Lucky Seven in collaboration with the wider team., • Write social media captions in line with client brand guidelines. Events, POS & Print • Create briefing packs, toolkits, presentation decks, and POS/event kits alongside the Senior Marketing Manager and external agencies., • Produce campaign assets and posters aligned to the marketing calendar., • Manage print production and timely delivery to clients., • Track key competitor launches and marketing activity to inform client plans. Commercials & Reporting • Track all marketing spend, raise POs/PORFs, and maintain budget accuracy in collaboration with the Senior Marketing Manager., • Keep commercial trackers updated and ensure awareness of ROI for all client activity., • Conduct competitor audits, track trends, and share insights to guide marketing strategy., • Assist with pricing, code management, and campaign asset accuracy., • Create and distribute monthly client report decks with key performance insights. About You Previous Experience & Skills • 3+ years' experience in channel, brand, or trade marketing., • Strong interest in beauty and wellness brand experiences., • Proficient in MS Office (Word, Excel, PowerPoint, Outlook)., • Creative and confident using Canva and Adobe Creative Suite., • Excellent relationship-building and communication skills., • Ideally has experience within the beauty industry or a strong personal interest., • Commercially astute, with experience managing and reporting on marketing budgets and ROI. Aptitudes • Strong organisational, communication, and time management skills., • Detail-oriented with a focus on accuracy and quality., • Able to work independently, manage multiple projects, and stay calm under pressure., • Positive, can-do attitude with a collaborative spirit., • Sound judgement and ability to make confident decisions., • Analytical thinking and customer-focused mindset. Attributes • Flexible and adaptable to changing environments., • Highly numerate with strong analytical capabilities., • Excellent written and verbal communication., • Passion for marketing, creativity, and innovation., • Enthusiastic, self-motivated, and committed to high standards., • Open to learning, development, and taking on new responsibilities. We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities that are being managed by The Growth Foundation Talent. The Growth Foundation Talent is deeply committed to building a diverse & inclusive workplace and welcomes applications from all sections of the community.

About the Company We are currently recruiting a talented Head of E-commerce with a successful track record of moving needle for direct to consumer brands within fashion. About the Role You will have proven track record of working with websites to deliver commercial growth and sustained YOY improvements in core metrics across traffic, conversion and retention. Responsibilities • Work with the Head of E-Commerce & Marketing & E-Commerce Operations Manager to ensure an efficient and experiential webstore for the brand, • Day-to-day management of the brand site front-end, • Actively trade the online channel, ensuring product availability and content are optimised to achieve optimal performance, • Develop and implement eCommerce (CRO) strategies & tactics that align with the company’s growth and financial objectives, • Drive continuous improvement initiatives across all areas of E-Commerce trading, • Transform data insight into actionable recommendations for optimising the customer journey, trading decisions and driving CLTV, • Management and execution of product releases in line with marketing and product calendar, • Weekly and monthly trade reporting into key stakeholders, • Feed into the product strategy with data & insights from e-commerce sales to create products our target audience and consumers love, • Monitor and advise on current e-commerce industry best practice, with a trading / CRO focus Qualifications • 9+ years’ experience as an E-Commerce Trading Manager in a direct to consumer E-Commerce brand, ideally but not limited to the fashion category, • Advanced experience across Shopify Plus and common 3rd party applications, • Experience utilising analytical data tools including GA and ability to translate analytical reporting into data-drive decision making, • Working knowledge of channel acquisition and associated CRO requirements, • Have a proven track record as a commercial individual, who understands the brand and its customers, • Independent and self-driven with an ability to work within a growing and motivated team Required Skills You must be an expert on Shopify Plus, you will have experience across A/B testing, merchandising, CRM and on-site trading, growing the revenues and business through day to day trading and testing activities. Preferred Skills You will be commercially-minded; recommending and executing growth strategy to drive revenue and profit front of mind; analysing and reporting back on data to deliver continuous improvement, whilst having an affinity to the brand in order to deliver a first-in-class digital brand experience.

The Digital Marketing Manager will lead the execution of comprehensive digital marketing strategies to promote the Criterion hospitality brand, drive traffic, generate bookings, and enhance the overall guest experience. This role involves overseeing all digital channels, including social media, email marketing, SEO, paid campaigns, and website optimization. The Digital Marketing Manager must stay current with industry trends, customer behaviours, and emerging technologies to ensure the brand remains competitive in a fast-evolving digital landscape. Key Responsibilities: Digital Marketing Strategy Development: • Develop and implement a holistic digital marketing strategy that aligns with the business objectives, focusing on driving online visibility, engagement, and bookings., • Define target audiences and create tailored marketing plans to increase customer acquisition, retention, and brand loyalty., • Oversee the design, functionality, and content of the websites, ensuring a user-friendly experience that drives conversions., • Implement SEO best practices to enhance organic search rankings and improve websites traffic., • Manage and optimize paid advertising campaigns across Google Ads, Facebook Ads, Instagram Ads, and other platforms., • Oversee the design, execution, and optimization of email marketing campaigns, including newsletters, promotional offers, and customer journey automation., • Implement CRM strategies to segment audiences, personalize messaging, and improve guest engagement and retention., • Analyze email campaign metrics (open rates, click-through rates, conversions) and optimize accordingly., • Use tools like Google Analytics, social media insights, and CRM systems to measure, analyze, and report on the performance of digital marketing campaigns., • Create detailed monthly and quarterly reports for senior management, highlighting successes, challenges, and recommendations for future growth., • Manage the online reputation of the brand across review platforms such as TripAdvisor, Google Reviews, and social media., • Develop strategies to encourage positive reviews and respond to feedback professionally and promptly., • Monitor brand mentions and guest sentiments, addressing any negative feedback constructively. Required Skills & Qualifications: • Educational Background: Bachelor's degree in Marketing, Digital Marketing, Business, or related fields (Master's preferred)., • Experience: 5-7 years of digital marketing experience, with at least 2 years in a managerial role, ideally in the hospitality, travel, or tourism industries., • Technical Skills:, • Expertise in Google Analytics, Google Ads, Facebook Ads, social media management tools, and email marketing platforms., • Proficiency with SEO tools (e.g., SEMrush, Moz), CMS platforms (e.g., WordPress), and CRM systems., • Strong understanding of PPC, SEM, social media advertising, and remarketing strategies., • Analytical Skills: Strong analytical and problem-solving skills to interpret data and make strategic recommendations., • Project Management: Proven ability to manage multiple projects simultaneously, working under tight deadlines. Preferred: • Experience managing digital marketing for hotels, resorts, restaurants, or related businesses., • Familiarity with online booking systems, OTAs (Online Travel Agencies), and property management systems (PMS)., • Knowledge of hospitality industry trends, customer behaviours, and competitive landscape. Key Competencies: • Strategic thinker with a data-driven mindset., • Excellent communication and interpersonal skills., • Ability to stay updated on emerging digital marketing trends and technologies., • Creative problem solver with attention to detail.

About Us UKLASH is an innovative and award-winning beauty brand that has transformed the lash, hair and brow space, becoming the UK’s biggest and one of the world’s fastest-growing lash product brands. As we continue our journey of rapid growth, we are looking for an CRM Executive to join our growing team and support our mission to deliver exceptional online shopping experiences for our customers. Job Overview As the CRM Executive, you’ll play a key role in UKLASH's CRM strategy across Email, Loyalty, SMS and Direct Mail. You will be responsible for executing the plan and optimising continually with test-and-learn activity. You’ll report to the Senior CRM Manager and support in developing strategies that drive retention channel revenue and future business growth. Key Responsibilities • Create, build, and execute CRM campaigns across email, SMS, and other owned channels (using Klaviyo)., • Develop segmentation strategies to deliver personalised content based on customer behaviour, preferences, and lifecycle stage., • Own the optimisation of automated flows (welcome series, replenishment, win-back, loyalty, etc.) to increase engagement and retention., • Weekly CRM reporting and analytics - track performance metrics, highlight insights, and make recommendations to improve retention, engagement, and revenue., • Support internationalisation efforts by adapting CRM campaigns for new markets, localising messaging, and helping to drive customer growth in key international territories., • Support new product launches and promotions through CRM-led initiatives., • Collaborate with creative and copy teams to ensure consistent brand messaging., • Conduct A/B testing to improve open rates, click-through, and conversion performance., • Maintain database hygiene and compliance with GDPR and other data privacy regulations., • Collaborate with Klavyio to ensure UKLASH is adopting new technology and maximise usage of the platform., • Work on CRM activity for our new brand, Groa - including developing and executing email plans, supporting design direction, and driving database growth. Key Qualifications About you • Minimum 1+ years experience working in Klaviyo., • Minimum 2+ years in CRM programs, staying updated with CRM trends., • Analytical mindset with proficiency in Google Analytics, Looker and Polar., • Experience using Figma (or similar) and confidence in inputting copy and design assets into templates as part of the design process., • Proactive in using AI tools for copywriting, design ideation, and workflow efficiency, whilst maintaining brand tone and creativity., • Understanding of GDPR and best practices in email marketing., • Strong understanding of segmentation, automation, and campaign performance metrics., • Work Collaboratively - have the ability to communicate email campaign requirements effectively across teams. Personal Attributes • Excellent time management, communication and attention to detail., • A self-starter with a proactive attitude and willingness to learn., • Comfortable working in a fast-paced, collaborative environment. What We Offer • Hybrid working - 2 days a week in London office, • Discretionary annual bonus of up to 10%, based on personal and business performance targets., • Wellbeing contribution - £25 a month to spend on wellbeing activities (gym, yoga, massage etc), • 25 days + bank holidays, • 60% staff discount (capped at £500 retail value per year), • Latest Macbook or PC, • Social and team events, • Working with a young but well-established brand making a considerable mark in the lash, brow and hair category At UKLASH, we believe that a great team is made up of people from a wide variety of backgrounds, beliefs, and experiences. We are an inclusive employer and welcome applications from all walks of life. If you're passionate about ecommerce and excited to help shape the digital journey of one of the UK’s most exciting beauty brands — we’d love to hear from you.

CONTRACT POSITION, APPLICANTS MUST BE ABLE TO START BY 2ND DECEMBER AT THE LATEST Interim CRM Manager Reporting to: Head of Growth Hybrid - Canary Wharf, 2-3 days About us; Frive stands for Food to Thrive - we help busy people thrive not only because our meals are healthy, balanced and made with 100% whole foods/ natural ingredients, but also because they’re ready to heat and eat in minutes - saving you an hour a day, or up to 7 hours a week, for what matters most. We're the UK's highest-rated meal prep brand, with over 20 million meals delivered, and we’re just getting started. Now we’re looking for a CRM Manager to play a pivotal role in shaping, executing, and optimising our CRM strategy to drive conversion, reactivation, and retention across the customer lifecycle Mission: To make healthy eating convenient, delicious and accessible, whilst championing locally sourced and organic ingredients. Vision: To inspire a global shift towards a healthier society by changing eating habits and restoring food to its purest form. Values: Empowerment: We empower our people to make strong, independent decisions with confidence Transparency: We share information openly and with intention Open Communication: We communicate directly and honestly High Performance: We foster an environment that attracts, retains, and rewards high performance Agility: We encourage flexibility in our people by reducing blockers and prioritising their creativity and productivity Your Impact You’ll feed into the strategic direction by identifying opportunities, testing new ideas, and refining the customer journey, while ensuring flawless delivery of high-performing campaigns and automated journeys that maximise LTV. Supported by our CRM agency and working closely with the Head of Growth, Brand, Product and Data teams, you’ll balance hands-on execution with strategic input. Your work will directly drive revenue and profit growth via a range of channels and touchpoints. About You You’re an experienced CRM professional who combines strategic thinking with a hands-on approach to execution. With 3-5+ years’ experience in CRM or lifecycle marketing (ideally within a DTC subscription business), you know how to turn insight into action and ideas into impact. You’re confident managing an agency but equally comfortable rolling up your sleeves to build and optimise campaigns yourself. Analytical, detail-oriented, and commercially minded, you’re passionate about using CRM to drive retention, conversion, and long-term customer value in a fast-paced, growth-driven environment. Responsibilities Campaign management • Oversee and execute weekly email campaigns from end to end, from planning and creative briefing to deployment and performance analysis., • Collaborate with the agency and internal teams to ensure content, targeting, and timing align with business priorities., • Own and evolve triggered flows (welcome, winback, churn prevention, abandoned basket, reward club, skip flow, etc) to deliver incremental revenue and profit., • Manage and optimise CRM communications across email, SMS/WhatsApp, App push and onsite touchpoints, ensuring channel mix supports overall retention and reactivation goals., • Act as the key internal contact for our CRM agency, setting clear briefs, aligning on priorities, and ensuring timely execution., • Lead A/B and multivariate tests across creative, targeting, and messaging., • Own weekly and monthly CRM performance reporting., • Translate data into actionable insights and communicate results to stakeholders across Growth, Brand, and Finance., • Proficient in ESPs like Klaviyo, with strong experience building and deploying campaigns and automated flows., • Understanding of segmentation, deliverability, personalisation, and A/B testing best practices., • Skilled in extracting and interpreting performance data to drive continuous improvement., • Excellent written and verbal communication skills., • Confident working cross-functionally and managing external partners., • Curious, proactive, and motivated to deliver measurable results. You thrive on improvement and innovation. Staff Benefits: Private Medical Insurance (provided by Vitality) 25 days Holiday + Public Salary Sacrifice Pension Bonus (paid out twice a year) 50% Discount on our amazing food Enhanced mat/pat leave Mintago Financial Wellbeing Platform – includes workplace mental health support via MIND, Free Financial Service Advice and LOTS more What's next? If you are interested in learning more about the role and think this could be for you, then don't hesitate and apply now. We look forward to hearing from you and love hearing from people who are passionate about our purpose and vision.

Performance Marketing Director Consumer Services, Financial Services, Health & Wellness, Hotel Groups, Leisure, Luxury, Retail, Utilities, Telecommunications, Travel Contract Type: Permanent - Full Time Location: London 2-3 days per week, please only apply if you are willing and able to commit to 2-3 days a week in a central London office We are looking for a Performance Marketing Director for a consumer facing client. The role is a balance of Paid Media and Personalisation - strength is both of these areas in key. The successful candidate will have an in-depth understanding of market trends, marketing technology, and commercial drivers. They will also have extensive experience in optimisation, A/B testing, personalisation within website and app product experiences to drive commercial outcomes, alongside proficiency in web analytics and performance reporting, in a B2C environment. Performance Marketing Director Key Responsibilities: • Define and execute the customer acquisition, upsell and marketplace lead strategy across web and app with the commercial ownership of critical KPIs including CPA, upsell, in-product leads and paid leads, • Lead forecasting and performance reporting across daily, monthly, and annual cycles - collaborate with finance and senior stakeholders to assess revenue impact and unlock growth opportunities, • Provide oversight on churn metrics and support retention strategies through performance insights and lead regular meetings with the team to deep-dive performance, unlock opportunities and understand the impact of strategic initiatives, • Drive new customer growth through paid media, SEO, affiliates, and partner channels and lead initiatives to understand value by customer type and channel; combining CPA and lead quality to optimise messaging and targeting. Oversee planning, execution, and optimisation of paid media campaigns (PPC, social, affiliates), • Manage day-to-day agency relationships and multi-million pound performance media budget, ensuring ROI and strategic alignment, • Lead the SEO and Large Language Model (LLM) growth strategy, driving organic visibility and traffic through best-in-class optimisation, content and technical practices and prepare for the impact of LLMs on search behaviour and visibility, • Ensure the site delivers a best-in-class customer experience and lead quarterly optimisation roadmaps across web and app, • Drive a multi-product, cross channel experimentation and optimisation strategy that delivers sustained significant revenue growth, • Lead personalisation strategy, embedding data-driven targeting across the ecosystem, • Champion the integration of AI and emerging technologies to enhance media efficiency and prepare for the evolving search landscape driven by Large Language Models, • Partner closely with Brand, CRM, and Product Marketing to align acquisition and engagement strategies across the customer lifecycle, • Evolve enablement in line with market best practice and embed solutions within Marketing teams; ensure predictive data attributes and machine learning models are used to deliver best-in-class personalised experiences across all customer touchpoints, • Drive experimentation across NPD, feature releases, and customer journeys, • Define toolsets and agile practices for testing, working closely with tech and product teams Performance Marketing Director Qualifications: • Team leadership in addition to being a collaborative team player with strong cross-functional influence, • Deep expertise in paid media and digital performance channels, plus extensive experience in optimisation, A/B testing, personalisation within website and app product experiences to drive commercial outcomes, • Data and tech savvy - highly analytical with commercial and trading accountability - proficient in web analytics and performance reporting, • Effective communicator of forecasts and results to senior stakeholders; excellent negotiation, communication, and analytical skills, • In-depth understanding of market trends, marketing technology, and commercial drivers, • Skilled in managing agencies, suppliers, and media partners, • Strong budget ownership and spend optimisation experience, • Comfortable balancing multiple KPIs and strategic priorities, • Experienced in Agile methodologies and influencing product and design teams Please submit your CV via LinkedIn. Candidates who have applied via LinkedIn will be reviewed as a priority. Please ensure to connect with ___ and ___ we are only able to respond to 1st connections Suzie Walker Executive Search is a firm of specialist headhunters with an expert team recruiting senior interim and permanent senior leaders for B2B and B2C marketing and digital/tech roles in FTSE 350 and private equity-backed companies.

• Business: emap, • ___: Drapers, rac, H&V News, The Architects' Journal, Material Recycling Word, The Architectural Review, Retail Jeweller, WAF, • Base Location: Fleet Street, City of London, • Employment Type: Full-time, Permanent/Hybrid, • Salary: £ Competitive DOE + 20% OTE Bonus As Senior Events Marketing Executive you will be responsible for planning, developing, implementing, and managing a digital and offline marketing strategy to support our events business. In conjunction with the Senior Events Marketing Manager and Group Head of Marketing and the rest of the team and other key stakeholders, your responsibility will be to use offline, online, telesales and social channels to generate interest, engagement, and ensure entries and delegate numbers are met. This will include the capture of data, obtaining new prospects for our portfolio of market-leading conferences and awards events. As a digital specialist you will demonstrate your deep understanding of different social media channels, SEM/PPC, email marketing and more besides. You will also use offline marketing channels. Using all relevant channels to drive entries, sponsorship and delegates at events. Together with project work around the brands you work on as required. The brands you work on could change as the requirements of the business change. A strong creative flair and the ability to write compelling and persuasive copy is also key, as well as well-honed analytical skills. A background in events marketing is essential, but demonstrable experience engaging audiences online and turning that engagement into revenue, whatever the product, is equally important. You will be able to meet deadlines, juggle multiple projects and interpret data-based results to inform future activity. Key responsibilities: • Deliver world-class, brand enhancing, marketing communication programmes that increase our event delegate numbers and revenues and enrich customer relationships with us., • To plan and implement effective, targeted multi-media campaigns to generate awareness, interest, desire, and action in chosen segments., • To ensure all marketing activity and results are tracked and measured to allow dynamic investment based on analysis of current and past performance., • Proactively develop and utilise the customer database, including data builds, usage, and analytics, to support marketing strategies and increase effective targeting, response, and conversion rates., • Create compelling, needs based campaigns that always articulate the value of our brands and the brand propositions working within brand guidelines., • Work within agreed customer metrics and KPI’s (opens, clicks, CPR, CPA etc.), • Co-ordinate activity across multiple channels including email, web, print, events, PPC and social media to ensure consistency of message., • To measure and review performance within key ROI and KPI criteria to increase lead generation, conversion, and retention rates., • To use market intelligence and customer insight and analysis to increase understanding of our audiences and effectiveness of our campaigns., • Work with data and digital teams to use all tools, techniques, and touch points to maximise sales effectiveness and create consistent campaign messages across all contact points., • Share learnings and insights that drive performances., • Work as a team to achieve both individual and group targets, aligning with agreed-upon priorities., • Contribute to overall knowledge and expertise within the team to ensure growth targets are met and drive operational excellence., • Work within and keep up to date with all industry best practice and adhere to all legal and ethical guidelines as required by all EMAP/ TRG employees (DP and privacy, competition law, ASA, Trading standards etc.) Skills and experience: • Proven track record in events marketing, campaign management and digital marketing, • Hold a degree or equivalent marketing diploma., • Good understanding of online audiences’ behaviors needs and changing trends., • Proven experience of developing and managing strategic plans and budgets., • Experience updating websites and of SEO., • Knowledge of Social Media marketing and PPC. Proficient in the following: • Microsoft Excel, word, PowerPoint, and outlook, • Web Analytics and Social Media scheduling/ analytics tools, • AdWords, • ESPs and CRMs, • Experience in a design tool desirable (e.g Canva) What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together, we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days, • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Ecommerce Marketing Manager Full-time | London / Hybrid We’re looking for an Ecommerce Marketing Manager to lead the next phase of growth. Hot Futures, is an established independent London eyewear brand with a loyal London based customer base and a growing international following. We are currently planning an upcoming launch in Australia with a view to expansion in Europe and the US in 2026. Offering both sunglasses and optical services, Hot Futures is now ready to scale its digital presence to support the brand’s growth, while elevating its London stores. About the Role This is a pivotal, hands-on role for a marketer who can blend creative storytelling and strategy, with performance marketing expertise. This is an exciting opportunity for the right candidate to shape the future success of the brand with the help of our small but dynamic retail team. You will be given real responsibility and opportunity to meaningfully grow our digital presence, make big picture strategic decisions and help shape the future of Hot Futures. You’ll take ownership of our ecommerce growth across Meta, Google Search and Email, crafting and executing full-funnel strategies, from concept to conversion and retention. You’ll be instrumental in building our digital marketing function from the ground up, introducing scalable, effective and brand-aligned acquisition systems. You will work closely with the team to digitally elevate and improve the full customer journey from store visits to website UX. We’re looking for someone who can show a track record of building profitable funnels through creative commercial thinking and a strong grounding in performance marketing strategies for alignable fashion D2C brands. Key Responsibilities • Develop and deliver full-funnel marketing strategies across Meta, Google and Email that drive awareness, traffic and conversion., • Build and manage Meta Ads, Google Search and Shopping campaigns directly, optimising for ROAS and customer acquisition cost., • Create and manage email flows and campaigns that nurture and retain our community., • Lead digital marketing strategies for new product and collection launches online, building campaign narratives and ad structures that tell our story while delivering results., • Partner with the creative team to concept, brief and test performance-focused ad content that stays true to our brand aesthetic., • Track and interpret key metrics across Shopify, Meta and Google — using data to guide next steps and make actionable improvements over time., • Establish scalable systems for ecommerce marketing operations, setting the groundwork for future growth and international expansion. About You • 3+ years’ experience in ecommerce or performance marketing, ideally within a fashion or lifestyle brand., • Confident running Meta and Google Ads directly, with a strong understanding of audiences, creative testing and campaign structure., • Creative and strategic but hands-on and able to build effective marketing flows and systems that deliver immediate impact., • Able to translate data into actionable insights which will materially grow digital performance in a consistent and sustainable way., • Passionate about brand and storytelling with an understanding and track record of demonstrating how you’ve delivered creativity and conversion hand in hand., • Able to identify areas to improve our digital performance and bring forward actionable solutions to these areas., • Familiarity with Shopify and Klaviyo/Mailchimp (or similar platforms)., • Excited to grow digital channels from a low base into a major revenue driver. Why Join Us • Play a leading role in shaping the digital future of an energetic, creative and dynamic London brand., • Build our ecommerce and marketing systems from the ground up, with genuine ownership and creative input., • Be part of a design-led, close-knit team expanding internationally., • Competitive salary £45,000–£55,000 DOE, plus performance bonus linked to online growth., • Hybrid working and staff discount. If you are an experienced applicant who is or has previously worked at a higher executive level we would still be interested to hear from you. To apply: Please send your CV and a short cover note outlining your experience with Meta, Google and email marketing campaigns and provide one example of a campaign where you’ve turned creative storytelling into measurable ecommerce growth.

💥 Digital Product Executive (D2C – Shopify) 💥 🥝 Health & Nutrition 📍 South West London (2-3 days a week in the office) 💸 £40k - £45k Here at MKJ Ignite, we’re delighted to be working with one of the fastest growing Health, Wellness & Nutrition brands in the UK. They exploded onto the scene when they launched and have grown extremely fast ever since so it’s a fantastic time to join. As a result of continued growth, they’re now looking to hire a new Digital Product Executive. Key Responsibilities ⭐️ Conversion Rate & Offer Testing (CRO): • Hypothesise, plan, and execute conversion rate, offer, and retention tests., • Use a mix of past performance data and intuition to identify opportunities to impact CAC and retention., • Collaborate with analysts to interpret data and identify growth opportunities., • Oversee Shopify/subscription operations and ensure smooth site functionality., • Conduct regular audits to improve site speed, usability, and mobile optimisation., • Identify areas for process improvements and implement solutions that enhance the customer experience. What We’re Looking For ⭐️1–3 years experience in eCommerce, digital product management, or CRO-focused roles. ⭐️Experience managing Shopify or other eCommerce platforms. ⭐️Strong analytical skills and ability to turn data into actionable insights. ⭐️Excellent collaboration skills with cross-functional teams. ⭐️Curious, proactive, and comfortable working in a fast-paced, growth-focused environment. ⭐️Basic knowledge of digital marketing metrics (CAC, ROAS, LTV) and site optimisation techniques. In return for everything you can bring, the business can offer you 🚀: ⭐️Basic salary from £40k - £45k (based on experience) ⭐️Unlimited holiday allowance ⭐️2-3 days a week in the office in SW London ⭐️Flexible working hours ⭐️Chance to join an unbelievable brand which is growing ridiculously fast ⭐️Very sociable business with regular socials & get-togethers What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our MKJ Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at MKJ Ignite so you don’t miss them. 👀

Senior Paid Social Specialist Job Title: Senior Paid Social Specialist Department: Performance Marketing Location: Central London Contract Type: Full Time, Permanent Salary Banding: £39,000-45,000 (based on experience) Travel Required: No Start Date: TBC Why Join NextMomentum? NextMomentum is a full-stack performance agency based in London and Paris, specialising in scaling eCommerce brands through Paid Search, Paid Social, and CRM. We leverage data-driven insights, innovative creatives, and state-of-the-art tracking to deliver growth-focused results. We’re proud to collaborate with industry giants, disruptors, and rising direct-to-consumer stars to create an ecosystem for growth. What We’re Looking For We’re seeking a Senior Paid Social Specialist to take the lead on developing and executing impactful, full-funnel Paid Social campaigns. You’ll be responsible for driving both customer acquisition and retention at scale. Working closely with clients and cross-functional teams, you’ll combine sharp data insights with bold creative thinking to deliver outstanding results. Your Responsibilities Campaign Management & Optimisation • Plan, launch and manage Paid Social campaigns across Meta, TikTok, Pinterest, and Snapchat., • Focus on delivering measurable outcomes - primarily ROAS., • Build and run testing plans that balance new customer acquisition (top-of-funnel) and retention (bottom-of-funnel) strategies., • Regularly review and adjust campaign structure, budgets, audiences, and placements to maximise efficiency and scale. Creative Strategy & Performance • Lead the creative direction for all Paid Social campaigns - making sure ads are tailored to different funnel stages and customer intent., • Write clear, performance-focused creative briefs and work closely with designers to produce engaging assets., • Identify what makes a hook or visual work, and test different variations to improve engagement and conversions., • Analyse creative performance using platform data and make changes based on what’s actually driving results. Client Communication & eCommerce Focus • Keep clients informed on what’s working, what’s not and where we’re testing next, with a focus on performance, not vanity metrics., • Translate data into clear insights that show how creative and targeting are affecting revenue., • Align campaigns with product drops, promotions, and website changes - making sure everything is working toward sales growth. What You’ll Bring • Minimum 2-3 years of experience in paid social marketing in-house or at an agency., • Deep understanding of paid social in an ecommerce/retail environment, with a strong focus on driving ROAS and revenue growth. Understanding of ecommerce platforms (ie Shopify) and principles., • Proactive, hands-on approach with a collaborative mindset and a solutions-oriented attitude., • Creative mind: high level of experience with and passion for Paid Social creative strategy, from ideation to execution and reporting., • Extensive experience with Meta Ads Manager is essential; familiarity with TikTok, Pinterest, and Snapchat campaigns is a plus., • Effective communicator comfortable interacting and working with clients, designers, and performance marketers alike. Perks and Benefits • 25 days annual leave plus public holidays, • Birthday Day Off, • Sabbatical leave for up to 4 weeks after a 5 year tenure, • Pension + employer contribution (5% employee and 4% employer after passed probationary period), • Employee Referral Scheme, • Hybrid working: 3 days working from our London office and two days working from home, • Regular team socials in Central London, • Weekly office lunches and breakfasts, • Annual offsites, • Coaching & Mentoring to support your career and personal development. We are growing quickly, and we’ll give you the opportunity to do the same.

Founding Product Marketing Lead | Climate-Tech App | Remote (Europe-based) We’re partnering with a fast-growing climate-tech startup on a mission to make climate action part of everyday life. Their consumer app has already attracted tens of thousands of users globally — and they’re just getting started. They’re hiring a Founding Product Marketing Lead to own positioning, craft the narrative, and turn user insight into product and go-to-market strategy. The Mission To make climate action simple, social, and measurable. You’ll connect the dots between audience insight, product, and storytelling defining how the company communicates value, launches new features, and drives engagement that lasts. What You’ll Own Positioning & Narrative • Define the story that connects product value to user needs., • Shape messaging that resonates across audiences and moments in the journey. Go-to-Market & Launch Strategy • Plan and execute launches for new product features., • Build frameworks that link audience insight, creative storytelling, and product strategy., • Align stakeholders around clear value propositions and success metrics. Audience Insight & ICP Development • Define and continuously refine the ideal customer profile (ICP) and key audience segments through data, research, and direct user conversations., • Identify motivations, triggers, and barriers that drive behaviour across each stage of the journey from free to paid., • Use these insights to inform both product decisions and go-to-market strategy. Go-to-Market & Launch Strategy • Plan and execute launches for new features, creator campaigns, and in-app initiatives., • Build GTM frameworks that tie product releases to audience needs and growth goals., • Create assets, positioning, and activation plans that help the product land clearly with users. Product & Growth Collaboration • Partner closely with product to align on roadmap priorities and identify new opportunities for engagement and monetisation., • Collaborate with growth and data teams to analyse AARR metrics and design experiments that improve user activation, retention, and contribution., • Ensure learnings from every test feed back into product, messaging, and user experience. Continuous Experimentation & Learning • Test messaging, creative, and onboarding experiences to uncover what drives conversion., • Track performance, analyse outcomes, and translate learnings into playbooks for scale., • Help build a data-informed, audience-obsessed marketing culture from the ground up. Who You Are • A proven Product Marketer (or Product Growth Marketer) with experience in consumer apps, product-led startups, or mobile studios., • You’ve owned positioning, messaging, and go-to-market for new products or features ideally in a fast-scaling app environment. Experienced in defining ICPs, audience segmentation, and customer journeys you know how to uncover what motivates users and tailor messaging accordingly. • You’re fluent in how users move through activation, adoption, retention, and revenue (AARR) stages and you’ve run experiments to improve them., • Comfortable using data tools to track performance, identify drop-offs, and validate hypotheses., • Experienced in user segmentation, audience research, and insight generation you know how to translate learning into roadmap and communication decisions., • Skilled at turning complex product value into clear, motivating messaging that resonates across audiences. Why This Role Matters You’ll be the first in the function, setting the foundation for how this company grows. Your work will shape the product narrative, define frameworks, and influence how millions engage with climate action. Location: Fully remote (Europe-based preferred)

Job Title: CRM Manager Location:London – Hybrid (Head Office) Reporting to: Head of Marketing Brands: Austen and Blake, The Diamond Factory About the Role We are seeking a data-driven and relationship-focused CRM Manager to lead the customer relationship strategy for both Austen and Blake and The Diamond Factory. This pivotal role is responsible for developing and executing CRM strategies that enhance customer retention, drive loyalty, and increase customer lifetime value across both digital and in-store touchpoints. A core focus of this role is the development and execution of in-store relationship and clientelling strategies—ensuring retail teams are empowered with tools, data, and insights to deliver personalised, high-impact customer experiences. Key Responsibilities CRM Strategy & Execution • Develop and lead the end-to-end CRM strategy for both brands, ensuring alignment with commercial and brand goals, • Design lifecycle marketing programs across email, SMS, and other owned channels to support acquisition, retention, and re-engagement, • Segment and analyse customer data to develop targeted campaigns that improve engagement and conversion In-Store Clientelling & Relationship Building • Collaborate with retail leaders to implement effective clienteling strategies in-store, driving loyalty and increasing repeat visits, • Develop customer profiling systems and tools to support personalised service in-store, • Monitor and enhance customer experience touchpoints, ensuring continuity between online and offline channels Data & Insights • Work with the Data and Analytics team to track and report on key CRM KPIs (retention rates, repeat purchase behaviour, CLTV), • Translate customer insights into actionable plans for retail and digital teams, • Continuously optimise CRM initiatives through A/B testing and performance analysis Technology & Tools • Oversee the CRM platform(s), ensuring data integrity and optimising automation flows, • Evaluate and implement new tools or enhancements to support personalisation and campaign efficiency Cross-Functional Collaboration • Work closely with Marketing, Retail, E-Commerce, and Product teams to ensure cohesive messaging and brand experience across all channels, • Act as the CRM champion within the business, advocating for customer-first thinking in all strategic decisions Requirements • 3–5 years of CRM experience, preferably in a multi-channel retail environment, • Proven success in developing and managing CRM programs, with a strong grasp of lifecycle marketing and retention strategies, • Strong analytical mindset; comfortable interpreting customer data and turning insights into action, • Experience with CRM platforms (e.g., Salesforce, Klaviyo, Attentive) and customer data platforms (CDPs), • Excellent communication and stakeholder management skills, • Passion for luxury or premium retail is a plus Why Join Us? At Austen and Blake and The Diamond Factory, we’re redefining customer experience in the fine jewellery space. This is an exciting opportunity to lead CRM across two distinctive and growing brands, shaping how we connect with customers both online and in person. If you're passionate about customer engagement, personalisation, and building meaningful relationships, we want to hear from you.

About Us: We’re on a mission to revolutionise women’s fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody’s Child, we’re driven by creating responsible and affordable fashion for kind and spirited women. We are an independent, London-based brand, powered by a passionate team of change makers and skilled people who make our clothes. The good news? You could be apart of the journey! About You: Nobody’s Child is looking for an Email & CRM Manager to join our Digital Team. The business is on an exciting hyper-growth trajectory and so there’s never been a better time to join and make your mark as we take the brand to the next level. Day to day, You'll be: • Reporting to the Digital Marketing Lead you will be responsible for driving customer loyalty and retention both online and in-store through the delivery targeted customer communications and insights, • Managing the daily product selection and data segmentation for our email channel, working with all necessary stakeholders to increase effectiveness and efficiencies to drive business value, • Managing direct mail activity within the business; across project management (via shared critical path), data selection, supplier management (print and production) alongside internal stakeholders (Ecom, design, buying and merchandising), • Managing internal and external stakeholders to understand the business requirements for email and CRM tactics, • Proposing new initiatives (processes to technology) to improve the effectiveness and efficiencies of CRM activity – such as a loyalty programme, • Ongoing management and continued segmentation of customer database to identify and target actives, lapsers and dormants with specific campaigns., • Managing a monthly CRM KPI ‘stat-pack’ report, and customer data requests., • Managing Agency and 3rd party SaaS management to ensure NC realise CRM benefits within a highly collaborative working relationship You'll have: • Around 3 years’ experience in digital / CRM across managing email campaigns, CRM and direct mail tactics, • ESP experience and CRM tactics to increase customer retention / response rates, • Experience of managing 3rd party relationships across agencies and tech providers, • Be a collaborator, strong project management skills and ability to drive outcomes in a rapidly changing environment independently alongside collaborating across multiple teams, • Experience with Emarsys or similar ESP, Shopify, • Knowledge of direct mail, RFM reports and match back activity, • Experience across Ecom and stores If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!