Customer retention jobs in LondonCreate job alerts

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Machine Learning About this role We’re on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do • Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption, • Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy, • Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities, • Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business, • Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines, • Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners, • Represent Capital One in external ML/AI technical forums, contributing to industry discussions, • Develop and advocate for strategies to proactively manage technical debt across ML/AI systems, • Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for • Deep expertise in Python and ML engineering, • Deep expertise in ML/AI systems design, MLOps, and cloud-native architectures, • Track record of leading ML/AI technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Experience with ML frameworks (PyTorch, TensorFlow, scikit-learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG), • Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems, • Experience designing and scaling low-latency, customer-facing ML/AI architectures, • Proven experience setting a multi-team ML/AI technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving ML engineering standards and best practices across organisations, • Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems, • Experience leveraging enterprise platforms to deliver business use cases at scale, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate ML/AI concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront - to provide LGBTQ+ support for all associates, • Mind Your Mind - signposting support and promoting positive mental wellbeing for all, • Women in Tech - promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Commercial Accounts & Operations ManagerLocation: HarrowSalary: £35,000 - £40,000 per yearJob type: Full-time, permanentBridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression!Responsibilities of the Commercial Accounts & Operations Manager:Build and maintain strong relationships with commercial clients and key stakeholders.Act as the primary contact for client enquiries, service reviews, complaints and escalations.Identify opportunities to improve client satisfaction, retention and business growth.Manage commercial enquiries from initial enquiry through to quotation and completion.Prepare accurate quotations, proposals and tender documentation.Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion.Identify opportunities for additional services, maintenance contracts and system upgrades.Coordinate reactive, planned and project work to meet client requirements and service levels.Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery.Monitor work progress, resolve delays and ensure effective communication throughout.Manage commercial projects from planning through to completion, ensuring delivery on time and within budget.Coordinate project plans, documentation, variations and client handovers.Work closely with technical teams to deliver effective and compliant solutions.Translate technical information into clear client communications and proposals.Lead, support and develop B2B office staff, promoting high standards of customer service and performance.Allocate workloads, conduct performance reviews and identify training and development needs.Support recruitment, onboarding and team development.Monitor commercial performance, profitability and work in progress.Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained.Support forecasting, reporting and revenue planning.Produce and present performance reports, highlighting trends, risks and improvement opportunities.Drive continuous improvement by enhancing processes, reporting and operational efficiency.Ensure compliance with company procedures, health and safety, quality standards and client requirements.Support audits, risk management and information security requirements.Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers.Requirements of the Commercial Accounts & Operations Manager:Proven managerial, supervisory or team-lead experience in a commercial service delivery environment.Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider.Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry.Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out.Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS).Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms.Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions.Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness.Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses.Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems.Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions.Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota.If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!TPBN1_UKTJ

Job Title: Account Manager - FCA Regulated Financial Services \n Location: Watford, Hertfordshire \n Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K \n Performance-Based Commission, Fast-Track Progression into Senior Account Manager (Retention) with up to base and commission combine £60K-£65K+ \n Job type: Full time, Permanent \n The Opportunity \n Most companies talk about progression. At Fortrade, your numbers do the talking. \n We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. \n We are growing and we are looking for people who want to grow with us - not just fill a seat. \n What You Will Do \n You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: \n\n • Build genuine relationships with clients over the phone and by email\n, • Provide clear, fair information on our products, platform and educational services\n, • Support clients through to creating and activating their live account\n\n No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. \n The Growth Path \n This is where it gets interesting. \n Start as an Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. \n The timeline is yours to control. We have seen it happen in four months. \n What You Can Earn \n Account Manager: Up to £35,000 - £38,000 \n Senior Account Manager: Up to £60,000 - £65,000 \n Commission is performance-based and in line with responsible practices. Where you land depends entirely on your results. \n What We Are Looking For \n\n • A natural communicator - someone people warm to quickly\n, • Resilience under pressure. Not every call goes your way\n, • Hunger to grow, not just to start\n, • Coachable - the system works if you work it\n, • Professional telephone manner and strong written communication\n, • Commitment to ethical conduct and FCA compliance standards\n\n No finance degree needed. Attitude and drive will take you further here than any qualification. \n What You Get \n\n • One week fully paid in-house training before you take a single call\n, • Performance-based commission from your first conversion\n, • Weekly and monthly incentives - when the team hits the target, the team goes for lunch\n, • Annual salary review\n, • Fast-track progression - based entirely on performance\n, • Contributory pension after 3 months\n, • Employee Assistance Programme - free wellbeing support for you and your family\n, • Annual eye test\n, • Complimentary snacks and coffee\n, • Free on-site parking\n\n If your numbers talk, we will listen. \n Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. \n Please click APPLY to submit your CV for this role. \n Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.

DATA PROTECTION MANAGER \n\n • Rendall & Rittner • Competitive • Home Based\n\n ROLE OVERVIEW \n You will lead data protection and privacy across Rendall & Rittner as part of the Odevo Group, shaping how we safeguard resident, client and colleague data. From a home-based setting, you will be the centre of excellence for GDPR compliance, translating regulation into practical, people-friendly processes that work at scale. \n Proactive and organised, you will anticipate risks before they surface, drive continuous improvement and foster a culture of privacy by design. You will partner with leaders, operations and technology teams to embed robust controls while enabling the business to move quickly and confidently. \n ROLE EXPECTATIONS \n Most days you will review and refine policies, advise on projects and contracts, oversee data mapping and DPIAs, and respond to rights requests and incident reports. You will monitor compliance metrics, run training and awareness campaigns, and act as a trusted advisor to stakeholders across the UK business and Odevo Group functions. You will balance hands-on delivery with strategic planning, keeping us audit-ready at all times. \n WHAT SUCCESS LOOKS LIKE \n\n • Clear, current and consistently applied privacy policies and procedures across the business.\n, • Accurate records of processing, risk registers and DPIAs that are up to date and actioned.\n, • Subject access requests and incidents handled promptly, lawfully and with excellent communication.\n, • Contracts and vendor due diligence that demonstrably protect personal data and reduce risk.\n, • Engaged stakeholders who understand their responsibilities through training and practical guidance.\n, • Positive internal audits and regulatory interactions, with measurable year-on-year improvement.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Owning and updating the data protection framework, policies, notices and retention schedules.\n, • Maintaining records of processing, leading DPIAs and advising on privacy by design.\n, • Managing SARs, data rights requests and breach/incident response through to resolution.\n, • Reviewing contracts and DPAs, and assessing third-party and international transfer risks.\n, • Planning and delivering training, toolbox talks and targeted awareness campaigns.\n, • Monitoring compliance, preparing reports for leadership and coordinating audits.\n\n WHO THIS ROLE IS FOR \n\n • You are proactive, highly organised and thrive on creating clarity from complexity.\n, • You communicate plainly, influence with empathy and build trusted relationships at every level.\n, • You balance risk with pragmatism, offering solutions that enable the business to deliver.\n, • You enjoy working independently in a home-based role while collaborating widely online.\n, • You take ownership, meet deadlines and keep meticulous records.\n\n EXPERIENCE THAT HELPS \n\n • Practical GDPR and UK data protection experience in a multi-site or service-led organisation.\n, • Hands-on delivery of DPIAs, ROPAs, SARs and incident response.\n, • Designing and running privacy training and awareness programmes.\n, • Reviewing supplier contracts and data processing arrangements, including international transfers.\n, • Using privacy or compliance tools to track actions, metrics and audit evidence.\n\n WHAT WE OFFER \n\n • Competitive salary, aligned to experience\n, • Discretionary bonus\n, • 25 days holiday plus bank holidays\n, • Private medical insurance, life assurance and enhanced family leave\n, • Fully funded training and professional development\n, • Paid sabbaticals as a loyalty reward\n, • Pension scheme and employee assistance programme\n, • Discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on your data protection expertise, judgement on risk, stakeholder communication and how you apply privacy by design to real business scenarios\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n Appointment is subject to a valid DBS check.

Senior Subscriber Growth Analyst \n London - hybrid 4x in office a week \n Up to £70,000 \n \n This is an excellent opportunity to join a leading global consumer subscription business at a pivotal stage of growth. Working within a high-profile analytics function, you will help shape subscriber strategy across the EMEA region, delivering insights that directly influence commercial decision-making, customer growth, and retention. \n \n The Company \n They are a globally recognised entertainment and consumer subscription organisation with millions of customers across international markets. With continued investment in data, analytics, and AI-driven decision-making, analytics plays a central role in driving business performance. \n \n The organisation has built a collaborative analytics environment where teams partner closely with commercial, marketing, content, and regional stakeholders to solve complex business challenges. This role sits within a specialist Subscriber Growth Analytics team focused on understanding customer behaviour and accelerating growth across EMEA. \n \n The Role \n As a Senior Subscriber Growth Analyst, you will use data to understand customer acquisition, retention, engagement, and lifetime value, helping senior leaders make informed commercial decisions. \n \n Key responsibilities include: \n\n • Delivering subscriber growth and retention analysis across the EMEA region\n, • Providing commercial recommendations to support acquisition, engagement, and customer lifetime value initiatives\n, • Building and maintaining dashboards, reports, and visualisations to monitor key business performance metrics\n, • Presenting insights and recommendations to senior stakeholders across multiple functions\n, • Designing analytical frameworks and measurement approaches to evaluate business performance\n, • Partnering with analytics, marketing, content, and regional teams to align priorities and deliver impactful analysis\n, • Supporting the development of a data-led culture through clear communication of analytical findings\n, • Identifying opportunities to improve processes, automation, and analytical workflows\n\n Your Skills & Experience \n\n • Strong SQL skills with experience writing and optimising complex queries\n, • Commercial customer analytics experience covering acquisition, retention, churn, engagement, and lifetime value\n, • Experience building dashboards and data visualisations using tools such as Tableau, Power BI, Looker, or similar\n, • Excellent stakeholder management and communication skills, with the ability to present insights clearly to non-technical audiences\n, • Strong analytical thinking and the ability to translate data into actionable recommendations\n, • Comfortable working independently and influencing senior business stakeholders\n, • Understanding of statistical techniques and experimentation methodologies is advantageous\n, • Experience with Python or R would be beneficial\n, • Experience within a subscription, membership, or recurring revenue business is highly desirable\n, • Interest in leveraging AI to enhance analytics workflows and decision-making is welcomed\n\n What They Offer \n\n • \n Excellent employee benefits package \n • Discounts across a range of products and experiences\n, • Strong career development opportunities within a growing analytics organisation\n, • Exposure to senior leadership and high-impact strategic projects across international markets\n\n How to Apply \n If you are passionate about customer analytics, subscriber growth, SQL, and using data to influence commercial strategy, apply today to learn more about this Senior Subscriber Growth Analyst opportunity in London.

Job Title: Business Development Executive - FCA Regulated Financial Services \n Location: Watford, Hertfordshire \n Salary: £26,500 Guaranteed Base Salary + OTE £35K-£38K \n Performance-Based Commission, Fast-Track Progression to a Senior Account Manager (Retention) with up to base and commission combine £60K-£65K + \n Job type: Full time, Permanent \n The Opportunity \n Most companies talk about progression. At Fortrade, your numbers do the talking. \n We are a global CFD and Forex trading provider, authorised and regulated by the Financial Conduct Authority (FCA Reference: 609970), established in 2013. Our Watford team works exclusively with UK-based FCA clients in a non-advisory, execution-only environment. \n We are growing and we are looking for people who want to grow with us - not just fill a seat. \n What You Will Do: \n You will join our conversion team, speaking daily with clients who have already shown interest in our platform. Your job is simple in theory and demanding in practice: \n\n • Build genuine relationships with clients over the phone and by email\n, • Provide clear, fair information on our products, platform and educational services\n, • Support clients through to creating and activating their live account\n\n No cold calling. Existing Inbound Leads Only. Every person you speak to has already registered with us. \n The Growth Path: \n This is where it gets interesting. \n Start as an BDE/Account Manager on the conversion floor. Prove yourself. When your numbers are talking consistently, not occasionally and the door to Senior Account Manager (Retention) opens. That means managing clients who have already deposited, building long-term relationships and a significantly higher earning ceiling. \n The timeline is yours to control. We have seen it happen in four months. \n What We Are Looking For: \n\n • A natural communicator - someone people warm to quickly\n, • Resilience under pressure. Not every call goes your way\n, • Hunger to grow, not just to start\n, • Coachable - the system works if you work it\n, • Professional telephone manner and strong written communication\n, • Commitment to ethical conduct and FCA compliance standards\n\n No finance degree needed. Attitude and drive will take you further here than any qualification. \n What You Get: \n\n • One week fully paid in-house training before you take a single call\n, • Performance-based commission from your first conversion\n, • Weekly and monthly incentives - when the team hits the target, the team goes for lunch\n, • Annual salary review\n, • Fast-track progression - based entirely on performance\n, • Contributory pension after 3 months\n, • Employee Assistance Programme - free wellbeing support for you and your family\n, • Annual eye test\n, • Complimentary snacks and coffee\n, • Free on-site parking\n\n If your numbers talk, we will listen. \n Fortrade Ltd is authorised and regulated by the FCA, FRN: 609970. Non-advisory, execution-only role. Employees do not provide financial advice. CFD trading involves significant risk of loss. \n Please click APPLY to submit your CV for this role. \n Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Business Development Executive, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role.

Service Engineer (Full Training Provided)£40,000 - £45,000 + Full Industry Training + Door to Door Pay + Overtime + Van & Fuel Card + Excellent Company BenefitsHome based , covering London & Surrounding areasAre you a Fire & Security or Access Control background? Are you looking to join an industry leading company who offer full specialist training, door to door pay and long term career progression?On offer is a brilliant opportunity to join a nationwide company who are renowned for brilliant staff retention, through providing staff with brilliant training and plenty of overtime.This well established company manufactures specialist access control equipment for construction sites across the UK. Due to recent success they are looking to expand their engineering team.In this role you will be installing and maintaining specialist custom made access control equipment to customer sites across London. Full specialist training will be provided to a successful applicant.This role would suit some with a background in Fire & Security or Access Control, looking to utilise skill and experience with an established company that provide full training, plenty of overtime and door to door pay.The Role: \n\n • Installation & Service of Access Control equipment.\n, • Working with a market leading manufacturer.\n, • Full training provided.\n\n The Person: \n\n • Access Control or Fire & Security engineering background.\n, • Looking for training in a new industry.\n, • Full UK Driving License.\n\n Reference Number: BBHH278086To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sam Claridge at Rise Technical Recruitment. \n Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. \n The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. \n We are an equal opportunities company and welcome applications from all suitable candidates.

Insure Recruitment is delighted to be partnering with one of the UK's largest and fastest-growing independent insurance brokers to recruit a Commercial Insurance Sales Manager for their newly established Vauxhall office. \n This is an exciting opportunity for an experienced Commercial Insurance leader to join a business investing heavily in growth, technology and people. The office currently consists of approximately 10 employees and is forecast to double in size over the next 12–24 months, creating significant opportunities for both personal and team development. \n With substantial investment behind the business and a clear growth strategy, this position offers the opportunity to play a pivotal role in building and developing one of the broker's flagship London operations. This is far more than a traditional management role; it is an opportunity to influence culture, drive performance and shape the future direction of a growing division. \n We are seeking a proven SME Commercial Insurance professional with strong E-Trade experience who can lead from the front, inspire a growing team and drive exceptional sales performance. \n This role would suit an existing Team Leader, Sales Manager or Branch Manager professional ready to take the next step in their management career. \n The Role \n Reporting directly into senior leadership, you will be responsible for managing, developing and growing a high-performing team focused on SME Commercial Insurance business. \n The operation is predominantly E-Trade driven, with business placed across a broad range of commercial insurance products and sectors including trades, construction, property owners, retail, hospitality, professional services and other SME risks. \n This is a hands-on leadership role where visibility, coaching and leading by example \n are essential. You will be expected to support your team in achieving ambitious growth targets whilst maintaining excellent customer outcomes and regulatory standards. \n Key Responsibilities \n\n • Lead, motivate and develop a team of Commercial Insurance Sales Executives.\n, • Drive team performance against sales, conversion, retention and quality targets.\n, • Lead from the front by demonstrating best practice sales behaviours and commercial insurance expertise.\n, • Conduct regular coaching sessions, one-to-ones and performance reviews.\n, • Recruit, onboard and develop new team members as the division expands.\n, • Manage and monitor team KPIs, productivity and pipeline activity.\n, • Analyse performance data and implement strategies to improve conversion rates and team performance.\n, • Support the development of a positive, high-performance sales culture.\n, • Work closely with senior leadership to execute growth plans for the London office.\n, • Ensure FCA compliance, regulatory requirements and company standards are consistently achieved.\n, • Build and maintain strong insurer and internal stakeholder relationships.\n, • Identify opportunities to improve sales processes, efficiencies and customer experience.\n, • Support business development initiatives and wider commercial objectives.\n\n Candidate Requirements \n We are keen to speak with individuals who can demonstrate: \n\n • Previous management, team leader or supervisory experience within Commercial Insurance.\n, • Strong SME Commercial Insurance knowledge.\n, • Proven experience working with E-Trade platforms.\n, • Experience managing high-volume new business and sales environments.\n, • A track record of achieving and exceeding sales targets.\n, • Strong coaching, mentoring and people development skills.\n, • Excellent communication and stakeholder management abilities.\n, • Strong commercial awareness and business acumen.\n, • A proactive and solutions-focused approach.\n, • The ability to lead, influence and inspire a growing team.\n, • Experience within a broker-led commercial insurance environment.\n, • Strong understanding of SME trading models, insurer relationships and E-Trade placement strategies.\n\n Desirable Experience \n\n • Acturis and/or Open GI experience.\n, • Cert CII qualification or working towards professional qualifications.\n, • Experience scaling, growing or restructuring sales teams.\n, • Experience within a fast-growth commercial insurance environment.\n\n Salary & Benefits \n\n • Salary banding £40,000 - £50,000 basic salary depending on experience.\n, • Uncapped commission and bonus structure.\n, • Aviva Life Cover.\n, • Company pension scheme.\n, • 25 days annual leave plus bank holidays.\n, • Additional holiday entitlement with length of service.\n, • Genuine progression opportunities into senior leadership roles.\n, • Opportunity to shape and influence a rapidly growing London office.\n, • Full training and ongoing professional development.\n, • Support towards professional insurance qualifications.\n, • Modern office environment in Vauxhall, London.\n, • Regular team incentives and social events.\n, • Join a business investing heavily in people, technology and future growth.\n\n Working Hours \n Monday to Friday, either: \n\n • 9:00am – 5:30pm\n, • 9:00am – 6:00pm\n\n This is a predominantly office-based position, reflecting the importance of leadership visibility, team collaboration, coaching and creating a strong office culture. \n Why Apply? \n This is a rare opportunity to join one of the UK's leading independent insurance brokers during a period of substantial growth and investment. \n You will inherit an established team, work within a modern and collaborative environment, and have the autonomy to shape culture, develop talent and influence the long-term success of the London office. \n For ambitious Commercial Insurance leaders who thrive in fast-paced sales environments and want to be recognised and rewarded for their contribution, this opportunity offers both immediate impact and long-term career progression. \n For a confidential discussion, please contact: Francesca Franklin \n

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you. Responsible for driving revenue growth through new customer acquisition, upselling and cross-selling, and renewals. Working closely with the Sales Development team, Customer Success team, and Marketing team to identify and engage prospects, understand their needs, and build strong relationships. Drive revenue growth by generating new business, upselling and cross-selling, and renewals. Manage the sales cycle from prospecting to close. Comfortable with longer and more complex selling cycles with multiple stakeholders. Dealing with Legal/Finance/IT requirements. Manage and maintain a healthy pipeline of key customers and continuously find new opportunities for our customers and qualified prospects and opportunities. Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans. Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth. KPIs of high-volume calls, minutes, demos, and strategic focus on outreach and follow-up personalized cadences to strengthen customer relationships. Identify and close cross-sell/up-sell opportunities using the Semrush suite of products. Deliver a value-based selling experience to our customers based on automation and customer behavior. Accurately forecast monthly/quarterly sales and retention achievement to management. Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills. Identify best practices to refine the company’s lead generation playbook. Travel is recommended but not necessary or required. Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: Proven 5+ years of experience in enterprise sales, SaaS sales, or a similar customer-facing role English language A results-driven approach with a history of consistently exceeding targets Strong communication and relationship-building skills A deep understanding of digital marketing trends and SEO concepts (preferred but not required) A self-starter mindset with the ability to work independently and as part of a team coming from outbound based organisations Not required, but a plus Experience selling to enterprise accounts in industries such as retail, finance, SaaS, or marketing agencies ($500m + in annual revenues) Familiarity with CRM tools and data-driven selling strategies Enthusiasm for working in a fast paced, constantly evolving environment Alignment with our core values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; Constant Changes, because we are always looking to make things better Unlimited PTO Hobby & team building budget allowance Employee Support Program Loss of family member financial aid Employee Resource Groups Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Ready to be a part of this mission? Join us!

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey? The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions Responsible for driving revenue growth through new customer acquisition, upselling and cross-selling. Working closely with the Sales Development team, Customer Success team, and Marketing team to identify and engage prospects, understand their needs, and build strong relationships. Manage the sales cycle from prospecting to close. Comfortable with longer and more complex selling cycles with multiple stakeholders. Dealing with Legal/Finance/IT requirements. Manage and maintain a healthy pipeline of key customers and continuously find new opportunities for our customers and qualified prospects and opportunities. Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans. Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimise growth. KPIs of high-volume calls, minutes, demos, and strategic focus on outreach and follow-up personalised cadences to strengthen customer relationships. Identify and close cross-sell/up-sell opportunities using the Semrush suite of products. Deliver a value-based selling experience to our customers based on automation and customer behaviour. Accurately forecast monthly/quarterly sales and retention achievement to management. Contribute feedback to the larger Semrush organisation by utilising strong analytical thinking, presentation, and problem-solving skills. Identify best practices to refine the company’s lead generation playbook. Travel is recommended but not necessary or required. Proven 3+ years of experience in enterprise sales, SaaS sales, or a similar customer-facing role English, German and/or French language A results-driven approach with a history of consistently exceeding targets Strong communication and relationship-building skills A deep understanding of digital marketing trends and SEO concepts (preferred but not required) A self-starter mindset with the ability to work independently and as part of a team coming from outbound based organisations Not required, but a plus Experience selling to enterprise accounts in industries such as retail, finance, SaaS, or marketing agencies ($500m + in annual revenues) Familiarity with CRM tools and data-driven selling strategies Enthusiasm for working in a fast paced, constantly evolving environment Alignment with our core values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; Constant Changes, because we are always looking to make things better Strong product-market fit recognized by _ High earning potential with clear quota attainment visibility Employee Support Program Loss of family member financial aid Employee Resource Groups Hobby & team building budget allowance Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey? The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions Responsible for driving revenue growth through new customer acquisition, upselling and cross-selling, and renewals. Working closely with the Sales Development team, Customer Success team, and Marketing team to identify and engage prospects, understand their needs, and build strong relationships. Drive revenue growth by generating new business, upselling and cross-selling, and renewals. Manage the sales cycle from prospecting to close. Comfortable with longer and more complex selling cycles with multiple stakeholders. Dealing with Legal/Finance/IT requirements. Manage and maintain a healthy pipeline of key customers and continuously find new opportunities for our customers and qualified prospects and opportunities. Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans. Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth. KPIs of high-volume calls, minutes, demos, and strategic focus on outreach and follow-up personalized cadences to strengthen customer relationships. Identify and close cross-sell/up-sell opportunities using the Semrush suite of products. Deliver a value-based selling experience to our customers based on automation and customer behavior. Accurately forecast monthly/quarterly sales and retention achievement to management. Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills. Identify best practices to refine the company’s lead generation playbook. Travel is recommended but not necessary or required. • Proven 5+ years of experience in enterprise sales, SaaS sales, or a similar customer-facing role English and additional local language (dutch, french...) A results-driven approach with a history of consistently exceeding targets Strong communication and relationship-building skills A deep understanding of digital marketing trends and SEO concepts (preferred but not required) A self-starter mindset with the ability to work independently and as part of a team coming from outbound based organisations Not required, but a plus Experience selling to enterprise accounts in industries such as retail, finance, SaaS, or marketing agencies ($500m + in annual revenues) Familiarity with CRM tools and data-driven selling strategies Enthusiasm for working in a fast paced, constantly evolving environment Alignment with our core values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; Constant Changes, because we are always looking to make things better Strong product-market fit recognized by _ High earning potential with clear quota attainment visibility Employee Support Program Loss of family member financial aid Employee Resource Groups Hobby & team building budget allowance Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you. Responsible for driving revenue growth through new customer acquisition, upselling and cross-selling, and renewals. Working closely with the Sales Development team, Customer Success team, and Marketing team to identify and engage prospects, understand their needs, and build strong relationships. Drive revenue growth by generating new business, upselling and cross-selling, and renewals. Manage the sales cycle from prospecting to close. Comfortable with longer and more complex selling cycles with multiple stakeholders. Dealing with Legal/Finance/IT requirements. Manage and maintain a healthy pipeline of key customers and continuously find new opportunities for our customers and qualified prospects and opportunities. Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans. Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth. KPIs of high-volume calls, minutes, demos, and strategic focus on outreach and follow-up personalized cadences to strengthen customer relationships. Identify and close cross-sell/up-sell opportunities using the Semrush suite of products. Deliver a value-based selling experience to our customers based on automation and customer behavior. Accurately forecast monthly/quarterly sales and retention achievement to management. Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills. Identify best practices to refine the company’s lead generation playbook. Travel is recommended but not necessary or required. Move together. Raise the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: Proven 5+ years of experience in enterprise sales, SaaS sales, or a similar customer-facing role Arabic & English language A results-driven approach with a history of consistently exceeding targets Strong communication and relationship-building skills A deep understanding of digital marketing trends and SEO concepts (preferred but not required) A self-starter mindset with the ability to work independently and as part of a team coming from outbound based organisations Not required, but a plus Experience selling to enterprise accounts in industries such as retail, finance, SaaS, or marketing agencies ($500m + in annual revenues) Familiarity with CRM tools and data-driven selling strategies Enthusiasm for working in a fast paced, constantly evolving environment Located in UK, Spain, or KSA Alignment with our core values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; Constant Changes, because we are always looking to make things better • Unlimited PTO, • Health insurance, • Travel insurance, • Employee Assistance Program, • Employee Resource Groups, • Paid parental leave, • Relief Fund Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Ready to be a part of this mission? Join us!

Our client is a high-profile membership body in the consulting industry. They have been through an exciting period of growth in their membership base and are looking for an experienced and dynamic Membership Manager to join their team. You will play a vital role in attracting new corporate members and ensuring a smooth onboarding process. We are looking for candidates with a strong commercial mindset and a background working for a professional institute.\n \n Key functions of this role include: \n \n\n • Recruitment and retention of new members\n, • Relationship management with existing firms\n, • Effective communication with existing members to increase engagement\n, • Attending events and networking opportunities\n, • Ensure an up-to-date CRM\n\n We are looking for applicants who enjoy the challenges of researching, preparing pitches for, and approaching new members. The successful applicant will have excellent communication skills and a real focus on providing excellent customer service. You will need a proven track record or attracting and retaining new business. \n Our client offers hybrid working options, excellent benefits and performance related bonuses. They are based in new offices in the heart of the City. \n To apply, please send your CV to Covent Garden Recruitment. \n Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

We are exclusively hiring for a Senior Product Manager to join a leading B2B SaaS company in the UK. As the Senior Product Manager, you will lead initiatives focused on product growth, customer adoption, platform engagement, and user experience improvements. You’ll collaborate closely with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver impactful product enhancements and drive business outcomes. \n As the Senior Product Manager, you will be responsible for: \n\n • Driving product growth, customer engagement, and retention across a rapidly scaling SaaS platform.\n, • Owning and optimising the customer journey, from onboarding and activation through to expansion and renewal.\n, • Identifying opportunities to improve product adoption, customer value, and overall user experience.\n, • Enhancing platform capabilities through customer-driven insights, market research, and competitive analysis.\n, • Using data, analytics, customer feedback, and experimentation to inform product strategy and prioritisation.\n, • Working cross-functionally to define KPIs, align stakeholders, and deliver measurable business impact.\n, • Developing and maintaining the product roadmap, ensuring alignment with company objectives and customer needs.\n\n As the Senior Product Manager, you will have the following experience: \n\n • Strong commercial Product Management experience within a B2B SaaS environment.\n, • Experience owning and scaling SaaS products, platforms, or customer-facing digital solutions.\n, • Proven track record of using data, analytics, and experimentation to improve product performance and customer outcomes.\n, • Strong understanding of SaaS metrics, including activation, retention, engagement, churn, and expansion.\n, • Experience working closely with engineering teams on complex technical products and integrations.\n, • Excellent communication, stakeholder management, and prioritisation skills.\n, • Experience collaborating with Sales, Customer Success, and Marketing teams to drive product adoption and revenue growth.\n\n We are offering a competitive package plus excellent benefits. \n Please contact hello@freshtechit.com for more details.

Senior Subscriber Growth Analyst \n London - hybrid 4x in office a week \n Up to £70,000 \n \n This is an excellent opportunity to join a leading global consumer subscription business at a pivotal stage of growth. Working within a high-profile analytics function, you will help shape subscriber strategy across the EMEA region, delivering insights that directly influence commercial decision-making, customer growth, and retention. \n \n The Company \n They are a globally recognised entertainment and consumer subscription organisation with millions of customers across international markets. With continued investment in data, analytics, and AI-driven decision-making, analytics plays a central role in driving business performance. \n \n The organisation has built a collaborative analytics environment where teams partner closely with commercial, marketing, content, and regional stakeholders to solve complex business challenges. This role sits within a specialist Subscriber Growth Analytics team focused on understanding customer behaviour and accelerating growth across EMEA. \n \n The Role \n As a Senior Subscriber Growth Analyst, you will use data to understand customer acquisition, retention, engagement, and lifetime value, helping senior leaders make informed commercial decisions. \n \n Key responsibilities include: \n\n • Delivering subscriber growth and retention analysis across the EMEA region\n, • Providing commercial recommendations to support acquisition, engagement, and customer lifetime value initiatives\n, • Building and maintaining dashboards, reports, and visualisations to monitor key business performance metrics\n, • Presenting insights and recommendations to senior stakeholders across multiple functions\n, • Designing analytical frameworks and measurement approaches to evaluate business performance\n, • Partnering with analytics, marketing, content, and regional teams to align priorities and deliver impactful analysis\n, • Supporting the development of a data-led culture through clear communication of analytical findings\n, • Identifying opportunities to improve processes, automation, and analytical workflows\n\n \n Your Skills & Experience \n\n • Strong SQL skills with experience writing and optimising complex queries\n, • Commercial customer analytics experience covering acquisition, retention, churn, engagement, and lifetime value\n, • Experience building dashboards and data visualisations using tools such as Tableau, Power BI, Looker, or similar\n, • Excellent stakeholder management and communication skills, with the ability to present insights clearly to non-technical audiences\n, • Strong analytical thinking and the ability to translate data into actionable recommendations\n, • Comfortable working independently and influencing senior business stakeholders\n, • Understanding of statistical techniques and experimentation methodologies is advantageous\n, • Experience with Python or R would be beneficial\n, • Experience within a subscription, membership, or recurring revenue business is highly desirable\n, • Interest in leveraging AI to enhance analytics workflows and decision-making is welcomed\n\n \n What They Offer \n\n • Excellent employee benefits package\n, • Discounts across a range of products and experiences\n, • Strong career development opportunities within a growing analytics organisation\n, • Exposure to senior leadership and high-impact strategic projects across international markets\n\n \n How to Apply \n If you are passionate about customer analytics, subscriber growth, SQL, and using data to influence commercial strategy, apply today to learn more about this Senior Subscriber Growth Analyst opportunity in London.

Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long-term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships. \n \n This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams. The role partners with sales, CRM and customer service functions to deliver client engagement strategies and reports into the store leadership structure while maintaining close collaboration with regional client development stakeholders \n \n The Role \n\n • Deliver and implement client development strategies that drive client acquisition, retention and long-term value.\n, • Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships.\n, • Support the adoption and optimisation of CRM and clienteling tools across the store.\n, • Partner with store leadership to define and execute client engagement priorities aligned with business objectives.\n, • Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement.\n, • Identify and develop high-potential clients, supporting targeted outreach and relationship-building activities.\n, • Use client data and CRM insights to drive recruitment, retention and reactivation opportunities.\n, • Monitor the effectiveness of client development initiatives and recommend improvements where needed.\n, • Deliver coaching and training to enhance client engagement skills and CRM best practices across the team.\n\n \n Requirements \n\n • Experience in client development, CRM, clienteling or a luxury/premium retail environment.\n, • Proven ability to build and maintain long-term relationships with high-value clients.\n, • Strong coaching and stakeholder management skills, with the ability to influence teams effectively.\n, • Confidence using CRM systems and customer data to drive commercial performance.\n, • Experience delivering customer events, engagement initiatives or personalised client experiences.\n, • Strong analytical, organisational and communication skills.\n, • Commercial mindset with a focus on customer loyalty, retention and growth.\n, • Passion for delivering exceptional customer experiences within a service-led environment.\n\n \n Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. \n \n To apply, please send your CV to info@modesearch.co.uk \n \n We look forward to hearing from you!

Advertising on behalf of our client \n \n \n The VP of Account Management is a senior leadership role responsible for developing and growing strategic client relationships across major enterprise-level clients. \n \n This individual acts as a trusted advisor to senior client stakeholders, leading complex loyalty consultancy engagements that deliver measurable commercial value, long-term partnership growth, and exceptional client experience. \n \n The role requires a highly credible and commercially astute leader who is comfortable operating at executive level, managing complex organisational relationships, and navigating multi-stakeholder environments. \n \n A critical component of the role is the orchestration and management of multi-agency alliances, ensuring clear alignment, governance, and delivery coordination across internal teams, strategic partners, and client stakeholders. \n \n The successful candidate will combine strategic thinking with operational excellence and will have a proven ability to lead cross-functional collaboration, align diverse delivery partners, and drive integrated programme outcomes within complex enterprise ecosystems. \n \n Key Responsibilities \n Strategic Client Leadership \n\n • Own and lead a portfolio of high-value strategic accounts within loyalty sectors.\n, • Build deep, trusted relationships with senior client stakeholders and become a recognised strategic advisor.\n, • Develop long-term account growth strategies aligned to client business priorities and commercial objectives.\n, • Identify opportunities to expand consultancy services, deepen partnerships, and drive incremental revenue growth.\n, • Lead executive-level discussions and represent the organisation confidently within complex corporate environments.\n\n \n Loyalty Consultancy Partnership \n\n • Work in close partnership with the Loyalty team to shape and deliver strategic client programmes.\n, • Act as the senior commercial and relationship lead across client engagements, ensuring consultancy recommendations land effectively within client organisations.\n, • Bring together client stakeholders, partners, and internal teams to enable successful programme delivery and long-term partnership growth.\n, • Support the development of loyalty strategies, partnership opportunities, and customer engagement initiatives by ensuring strong client alignment and stakeholder buy-in.\n, • Provide senior client counsel and navigate complex organisational dynamics to help drive decision-making and programme success.\n, • Ensure strategic consultancy outputs translate into actionable commercial outcomes and measurable client value.\n\n \n Account Growth & Commercial Ownership \n\n • Hold accountability for overall account performance, commercial delivery, and client satisfaction.\n, • Successfully manage and grow multi-million-pound accounts with a strong focus on retention, expansion, and profitability.\n, • Lead contract renewals, commercial negotiations, and strategic partnership discussions.\n, • Identify risks and opportunities early and proactively manage stakeholder expectations.\n, • Drive account planning, forecasting, and revenue reporting across the portfolio.\n\n \n Stakeholder Management & Influence \n\n • Navigate complex organisational structures and corporate politics with confidence and professionalism.\n, • Influence senior decision-makers across client, partner, and internal stakeholder groups.\n, • Build strong collaborative relationships with third-party partners, agencies, and suppliers.\n, • Align cross-functional internal teams to ensure seamless delivery and exceptional client outcomes.\n, • Act as an ambassador for the business both internally and externally.\n\n \n Team Leadership \n\n • Provide leadership, coaching, and direction to account management and delivery teams.\n, • Foster a high-performance, client-centric culture focused on collaboration, accountability, and commercial impact.\n, • Support team development and succession planning.\n, • Encourage strategic thinking, innovation, and continuous improvement across the function.\n\n \n \n Essential Experience \n\n • 10–15+ years of experience operating in senior account management, consultancy, or client leadership roles.\n, • Strong agency or consultancy background with experience managing complex enterprise-level clients and partnerships.\n, • Significant senior-level account management or consultancy leadership experience within loyalty, customer engagement, travel, transport, or related sectors.\n, • Proven success managing and growing large-scale, multi-million-pound enterprise accounts.\n, • Experience operating within complex corporate or matrix organisations.\n, • Strong track record of building executive-level client relationships and influencing senior stakeholders.\n, • Experience leading strategic consultancy engagements and commercial negotiations.\n, • Demonstrated success managing partnerships involving multiple stakeholders and third parties.\n\n \n Key Skills & Competencies \n\n • Exceptional relationship management and stakeholder engagement skills.\n, • Highly credible executive presence with strong influencing and negotiation capability.\n, • Strategic thinker with strong commercial acumen.\n, • Politically astute with the ability to navigate complex organisational dynamics.\n, • Strong communication and presentation skills.\n, • Excellent problem-solving and decision-making capability.\n, • Collaborative leadership style with the ability to inspire confidence internally and externally.\n, • Results-oriented with a strong focus on client success and commercial growth.\n, • Resilient, adaptable, and comfortable operating in fast-paced environments.\n\n \n Leadership Expectations \n The VP of Account Management will: \n\n • Lead with professionalism, credibility, and integrity.\n, • Represent the organisation confidently at senior industry and client forums.\n, • Drive strategic thinking while maintaining a strong focus on execution and delivery.\n, • Build long-term partnerships based on trust, commercial value, and shared success.\n, • Create a culture of accountability, collaboration, and client excellence.\n\n \n Measures of Success \n\n • Client retention and account growth.\n, • Revenue and profitability performance across managed accounts.\n, • Executive stakeholder satisfaction and relationship strength.\n, • Successful delivery of strategic client programmes and account initiatives.\n, • Growth of partnership opportunities and commercial value creation.\n, • Team engagement, development, and performance.\n\n \n

💥 Head of Growth 💥 \n 🚀 High-Growth Food D2C Subscription Brand \n 📍 Central London (3 days a week) \n 💸 £90,000 - £110,000 (depending on experience) \n 🤑 EMI Share Options \n \n Ignite are delighted to be partnering with one of the UK's most exciting Food D2C subscription brands. The business has enjoyed phenomenal growth over the past 12–18 months and is now entering its next phase of scale. As a result, they're looking to hire their very first Head of Growth – a pivotal leadership role that will shape the future of the business. \n \n With 90% of revenue coming through D2C, Growth & Performance Marketing sits at the heart of the brand. This isn't a role where you'll inherit someone else's strategy. It's a genuine opportunity to build the function, own the roadmap and make a lasting impact on the trajectory of the business. \n \n If you're looking for autonomy, pace and the chance to scale a high-growth D2C Subscription brand, this could be your dream next move. \n \n What skills do you need to have to be considered? \n ⭐️ At least 6 years' experience in D2C Growth Marketing, ideally within a high-growth D2C subscription business. \n ⭐️ Expert knowledge of paid social, particularly Meta, TikTok and YouTube. \n ⭐️ Experience managing paid media budgets of £250k+ per month. \n ⭐️ Strong CRM and retention marketing experience, with a clear understanding of customer lifecycle and LTV. \n ⭐️ Previous experience managing and building high-performing teams (1 direct report initially, but this will grow). \n ⭐️ A proven track record of scaling high-growth consumer brands, ideally from £10m to £50m+ in revenue. \n ⭐️Being comfortable with only having a small team to begin with is important. \n \n In return for everything you can bring, the business can offer you 🚀 \n ⭐️ Competitive salary of £90,000 - £110,000 (depending on experience) \n ⭐️ EMI Share Options \n ⭐️ Private Medical Insurance (Vitality) \n ⭐️ 25 days holiday + bank holidays \n ⭐️ Hybrid working (3 days a week in their Central London office) \n ⭐️ Free Mental Health Support \n \n What happens next? 🎬 \n Now: Apply with your CV which will be reviewed by our Ignite team. \n First Stage: Teams call with the hiring manager \n Second Stage: Face to face interview in the office \n \n 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ \n \n We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Ignite so you don’t miss them. 👀

Location: London, 3 days/week in office ‍ \n Reports to: VP Product‍ \n Type: Senior IC‍ \n Start: ASAP \n ‍Salary: £85-105k \n \n About Kato \n \n At Kato, we're not just building software, we're redefining how commercial property works. Our platform powers the UK's top real estate firms, helping them manage deals faster, smarter, and with total clarity. Backed by leading VCs and real estate experts, Kato is already used in 80% of the UK commercial real estate market and we're just getting started. \n We're growing fast, building new product lines and unlocking new market segments. This is your opportunity to join at the ground floor of something truly transformative and in a team that values curiosity, creativity, and fast learning. \n \n Our Products \n \n Kato is three products that feed each other. Our CRM runs deal workflows for most of the UK's commercial agents, Marketplace is where requirements and availability meet, and Atlas turns the structured data generated by both into market intelligence. More usage creates more contributed data, which makes every product stronger - that loop is the strategy, and this role sits at the joint: Marketplace is the growth surface that feeds both sides. The products are at kato.app; the loop is what you'd be growing. \n \n The Role \n \n We're hiring a growth product manager to lead two workstreams: 1) improve the onboarding experience, and 2) use Marketplace as our primary growth engine for both Kato Pro and Atlas. \n Short term, you'll baseline the funnels, identify the top growth levers, and start shipping improvements. Longer term, you'll build a repeatable cross-product growth playbook that compounds our data flywheel as well as our commercial numbers. \n This is a hands-on, impact-led role. You'll be judged on growth outcomes measured and shipped, not on activity. \n \n Our Product Culture \n \n Product at Kato runs on writing and evidence: decisions get made from documents that survive one read, and good thinking beats seniority. We ship customer-visible outcomes and measure ourselves on what landed, not what's underway. AI is woven into how the team works day to day - it's how a small product group covers a big surface at pace. We'll be straight with you: our operating model is still being built, and this role helps set it - the principles, the rhythm, the decision rights. If you'd rather shape a system than inherit one, that's the job. \n \n What you’ll do: \n \n First 90 days: Baseline the funnel, build out the analytics and identify cross-product growth levers with rough sizing. \n \n By end of year 1: \n \n\n • Ship measurable improvements to the Marketplace → Agency CRM conversion funnel\n, • Strengthen Marketplace → Atlas data contribution flow (structured first-party data lift)\n, • Ship measurable improvements to new-customer onboarding and activation\n, • Support Atlas regional rollout in priority regions with measurable Marketplace-driven data uplift\n, • Ship and measure 1-2 growth plays on Kato Pro surfaces\n, • Establish a repeatable cross-product growth playbook — documented, validated, reusable\n\n \n You'll thrive in this role if you are: \n \n\n • AI-native, with AI built into how you work day to day, not bolted on\n, • Someone with a track record in fast-moving scaleups, comfortable in ambiguity and without heavy process\n, • Growth-accountable by experience: you've moved funnel metrics that matter — trial-to-paid, activation, conversion, retention — and can talk to what you did to shift them\n, • Hypothesis-driven: you frame growth work as testable hypotheses, pick the fastest honest way to test each one, and know when the evidence is strong enough to act on\n, • Cross-product: you've operated across two or more products or surfaces at once, not just within a single product silo\n, • Commercially minded — you translate growth interventions into commercial outcomes and sit close to the revenue conversation, not adjacent to it\n, • Data-literate: you use data as evidence, size opportunities quantitatively, read dashboards fluently, and build your own analyses when needed\n, • A decisive writer where your documents get decisions made in one read, no meeting required to interpret them\n, • High-agency — you set your own priorities and move without waiting for sign-off\n, • Intellectually honest: you know what you know, say when you don't, and calibrate confidence to evidence\n, • Flywheel-first: you evaluate every growth idea against the data flywheel first, and will hold or reshape work that would deliver conversion at the expense of structured first-party data capture\n\n \n Experience: \n \n\n • 7+ years in product management or related role\n, • SaaS background\n\n This role isn't a fit if: \n \n\n • Your background is consumer product only with no B2B exposure\n, • You've never run growth or optimisation work; funnel, activation, retention, conversion\n, • You've only worked in large, established organisations with no scaleup or early-stage exposure\n, • You can't commit to 3 days/week in our London office\n\n \n Nice to have: \n \n\n • Experience in proptech, commercial real estate, or agency-driven data workflows\n, • Marketplace or two-sided-platform experience; supply/demand dynamics, network effects\n, • Product-led growth (PLG) experience\n\n \n In-person and remote working balance \n \n We embrace a hybrid work model - Kato team members come into the office 3 days a week. This approach allows us to collaborate in person, whilst ensuring enough time for focused work. \n \n Kato Values \n \n Growth Mindset \n \n We ask ‘How can we get better?’, ‘How can I get better?’ \n We embrace challenges; we are excited for each and every next step in the Kato journey. We push ourselves and each other to grow, and only view failures as opportunities for learning and growth. \n We learn from each other and encourage ongoing training and skillset development to stay ahead. \n We ask ‘How can we get better?’ \n \n Win Every Day \n \n What is your win for today? Every day is a chance to move the needle & celebrate together. \n Build momentum, one day at a time. \n We step up, take charge, and drive projects forward with dedication and commitment. \n Celebrate every win, no matter how big or how small! \n \n Empathy \n \n We don’t just understand problems, we understand people. It is why we built Kato. We value diverse perspectives and listen to ideas across the business to foster a supportive environment. \n We show kindness and support towards our colleagues and clients, building strong, collaborative relationships. \n \n Keep it Simple \n \n Our world isn’t getting simpler. Kato is getting bigger and developing more. But we strive for simplicity in processes we work from and our communications both internally and externally, ensuring efficiency and ease of understanding. \n We prioritise essential tasks, eliminating unnecessary complexities to enhance productivity. \n \n Benefits \n \n\n • A competitive salary\n, • 25 days annual leave\n, • Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity\n, • Enhanced maternity and paternity leave policy\n, • Healthcare package (including Dental & Optical care)\n, • Training & support provided\n, • Enrolment onto our company pension plan\n, • Casual dress code\n, • Snazzy offices in Soho and Bracknell with games & refreshments\n, • Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off\n

An exciting opportunity has arisen for an ambitious and commercially driven Studio Manager to take ownership of the performance, culture and member experience of a leading boutique fitness studio in London. \n \n This is a hands-on leadership role for someone who thrives in a fast-paced studio environment and genuinely enjoys being at the heart of the member experience. You will be responsible for driving studio growth, leading the Front of House team, overseeing day-to-day operations and ensuring the studio consistently delivers an exceptional experience. \n \n The successful candidate will combine strong commercial awareness with excellent people skills, taking an owner-minded approach to identifying opportunities, improving performance and continuously finding ways to move the studio forward. \n \n You will be the visible leader within the studio, building strong relationships with members, motivating and developing the FOH team, driving sales and ensuring the studio is safe, spotless and operating to the highest standards. \n \n The Role... \n ● Salary: £33,000–£35,000 per annum \n ● Working Days: Tuesday–Saturday \n ● Working Hours: Primarily 6am–2pm and 2pm–9pm shifts, plus 1–2 studio-based outreach days per week (9am–5pm) \n ● Location: Angel OR King's Cross \n \n Responsibilities: \n 1. Studio Growth & Commercial Performance \n Take ownership of the overall commercial performance and growth of the studio, thinking like an owner and proactively identifying opportunities to improve results. \n\n • Own financial performance and class utilisation.\n, • Respond to and follow up on inbound sales opportunities every day.\n, • Conduct proactive sales calls and manage corporate sales and bookings.\n, • Motivate the FOH team to actively sell in the studio and achieve sales targets.\n, • Ensure the team spends meaningful time engaging with prospective members while on shift.\n, • Monitor performance and identify opportunities to improve the studio's commercial results.\n\n \n 1. Schedule, Product & Member Experience \n Take ownership of the studio's class schedule and use member insight and performance data to continuously improve the product and experience. \n\n • Oversee and manage the class schedule end-to-end.\n, • Identify areas for improvement across classes, timetable, pricing and member experience.\n, • Review trends across class formats, timings, instructor performance, audience fit and demand.\n, • Build strong, genuine relationships with members to understand their wants, needs and feedback.\n, • Use member insight to continuously improve the studio experience.\n, • Ensure disruptions to members are handled professionally and with care.\n\n \n 1. FOH Team & People Management \n Lead and inspire the Front of House team, setting the standard for how the studio operates every day. \n\n • Create and manage the FOH rota, ensuring adequate cover at all times.\n, • Source and arrange last-minute cover when required.\n, • Ensure the FOH team consistently operates to the highest standards.\n, • Communicate changes, updates and key information clearly and in a timely manner.\n, • Keep the team feeling happy, supported and motivated.\n, • Coach and motivate the FOH team to drive sales and deliver against targets.\n, • Manage FOH invoice processes and relevant studio administration.\n, • Handle employee issues and rota disputes professionally and fairly.\n, • Manage permanent class slot administration where required.\n\n \n 1. Studio Operations \n Take ownership of the day-to-day operational running of the studio, ensuring it is safe, spotless and fully operational at all times. \n\n • Ensure all equipment is in full working order.\n, • Report and resolve operational issues quickly, minimising disruption to members and classes.\n, • Ensure all Health & Safety checks are completed and logged in line with company protocols.\n, • Maintain high standards of cleanliness, organisation and studio presentation.\n, • Fix and manage on-the-day issues swiftly and calmly.\n, • Ensure the studio is consistently operating to the required standards.\n\n \n 1. Partnerships, Events & Value Creation \n Identify opportunities to create additional value for the studio and its member community. \n\n • Drive additional value through workshops, events and brand partnerships.\n, • Identify relevant opportunities to increase engagement and support studio growth.\n, • Ensure all partnerships are aligned with the brand and member community.\n\n \n 1. Daily Studio Leadership \n Every shift, you will set the tone for the studio by being a visible, proactive and engaged leader. \n\n • Be a warm, visible and welcoming presence in the studio.\n, • Lead by example in every interaction with members, instructors and the wider team.\n, • Respond to and follow up on sales opportunities every day.\n, • Proactively engage with members and prospective members.\n, • Take ownership of issues and resolve them quickly and calmly.\n\n \n The Person: \n Must-Have Experience: \n\n • Previous experience in a management or leadership position within boutique fitness, wellness, hospitality or another customer-focused environment.\n, • Strong commercial awareness and experience working towards sales or revenue targets.\n, • Experience leading, motivating and developing a customer-facing team.\n, • Excellent communication and relationship-building skills.\n, • A proactive, hands-on approach to studio operations and problem-solving.\n, • Strong organisational skills, with the ability to manage rotas, people and day-to-day operational requirements.\n, • A genuine passion for creating exceptional member and customer experiences.\n, • Comfortable working in a hands-on, fast-paced studio environment.\n\n \n Highly Desirable: \n\n • Previous experience within boutique fitness or a premium wellness environment.\n, • Experience with studio sales, memberships and class utilisation.\n, • Experience managing a fitness studio, gym, wellness space or similar customer-facing venue.\n, • Experience with events, workshops, corporate bookings or brand partnerships.\n, • A strong understanding of the boutique fitness market and what drives member engagement and retention.\n\n \n Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.

E-Commerce Executive, Permanent, £35,000-£40,000, Office based, London \n \n Luxury British well established handbag and clothing brand is looking for an E-commerce Executive. This brand is known for timeless design, exceptional craftsmanship, and first class service. Reporting to the Marketing Manager, and working closely with the CEO and Founder, you will help to consolidate their Marketing offering and ensure National and International Operations are running smoothly and aligned with the brand. You will bring luxury fashion experience, a refined brand eye and a proven ability to scale e-commerce within a luxury or premium environment. Benefits include private healthcare. \n You will have an appreciation for luxury craftsmanship, be highly detail oriented with elevated brand sensitivity. Also be comfortable operating as part of a small and dedicated team. If you have experience in global luxury markets (US, Europe, Middle East) that would be an advantage, as would Shopify or equivalent expertise. Experience launching in new regions or international sites would be very useful. \n \n Responsibilities will include: \n \n\n • Driving online revenue, and delivering a seamless digital customer experience\n, • Under the guidance of the Marketing Manager and digital agency, owning day-to-day website management and trading execution\n, • Using competitor analysis, developing layout amendments and elevated site merchandising to ensure the UX and presentation are of the highest luxury retail standard\n, • Partnering with developers for Conversion Rate Optimisation, site enhancements, bespoke luxury features and mobile excellence\n, • Ensuring conversion and Average Order Value are maximised without compromising the quality of the brand\n, • Updating website in line with global online trading calendar - product launches, capsule collections and seasonal updates\n, • Working with SEO/GEO/AI SEO agency to ensure we are delivering strong brand awareness with storytelling content.\n, • Delivering monthly performance reporting\n, • Analysing customer cohorts, acquisition channels, and lifetime value\n, • Overseeing CRM and ensure segmentation is maintained to assist with email marketing\n\n \n Ideally, you will have: \n \n\n • 2–3 years in luxury or premium fashion e-commerce and digital marketing\n, • Proven success in helping to scale online revenue for a luxury brand\n, • Experience managing website content and development\n, • Good understanding of omnichannel luxury retail\n, • Strong analytics capability (GA4, Shopify or equivalent)\n, • Refined brand and visual presentation sensibility\n, • CRM, retention, and clienteling experience\n, • SEO and luxury content strategy knowledge\n, • UX/CRO optimisation experience\n, • Highly organised with excellent time management skills and ability to prioritise\n\n \n This role is fully office-based and ideal for someone looking for a long-term, stable role within a luxury brand environment. \n This is a fantastic opportunity, apply now! \n Due to the large number of applications that we receive, only shortlisted applicants will be contacted. \n Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities’ employer and agency.

\n Head of Equine, Livestock and Aquaculture, UK & Lloyds\n London, UK \n AXA XL’s culture of profitable growth is the core when executing consistent underwriting standards, practices and procedures. As Head of a Product/Region you will act as the leader for your ‘business stream’ and will be responsible for developing and assessing the core underwriting strategic direction, achieving the financial objectives and product profitability for your function and/or region. This role is considered both a technical and customer-facing position, working hand-in-hand with internal stakeholder and meeting with key brokers and clients to support the unit's underwriting and marketing strategies. What you’ll be doing\n What will your essential responsibilities include? \n \n • Working closely with the Chief Underwriting Officer, you will be responsible for developing an annual business plan that is consistent with AXA XL’s overall underwriting strategies and objectives.\n, • Continually monitor objectives for financial, marketing and client satisfaction success and provide guidance immediately when trending against plan.\n, • Set and drive strategic and operational objectives that will result in early “wins” to achieve short-term success but not at the cost of jeopardizing annual or long-term goals.\n, • Leveraging data tools, analytic reports and underwriting’s central capabilities, to allow for ongoing monitoring of product performance, budgets and forecasts.\n, • Collaborating with the business line leaders to identify and develop centers of excellence among underwriters for specific industries.\n, • Driving the new product development process in anticipation of market need.\n, • Driving Underwriting Excellence to support and ensure profitable growth by:\n, • Achieving business plan financial objectives and profitable growth as approved by senior management.\n, • Developing and implementing strategic underwriting plans for the segment or region, aligned with current and long-term objectives.\n, • Working with the business line leaders to develop the underwriting appetite, segmentation strategy and portfolio management.\n, • Being an integral part of the underwriting process with focus on risk selection, structure and pricing.\n, • Collaborating with Enterprise Risk Management (ERM) and Underwriting Governance to manage emerging risks and evolving trends.\n, • Provide leadership to the team.\n, • Collaborating with the Actuarial team, to improve pricing models and analytics necessary to support profitable risk selection and growth.\n, • Preserve and enhance profitability through the development of sophisticated underwriting and analytic techniques, pricing discipline, competitive analysis and the development of performance metrics and controls\n, • Support product management and innovation by developing analytical rigor, capabilities and processes that will enable the team to achieve their growth and profitability targets\n, • Ensure underwriting objectives, limits, product and product enhancements are all consistent with AXA XL’s overall strategy\n, • Through regular communication, discuss meeting underwriting excellence objectives through audits and loss activity consistent within AXA XL\n, • Assisting in producer relationships and maintaining visibility in the market:\n, • Working with the underwriting managers, sales and regional leaders to achieve cross selling objectives and develop marketing strategies.\n, • Developing new business opportunities via extensive broker and insured relationships.\n, • Supporting customer retention.\n, • Mentoring and coaching the underwriting team and developing a succession plan.\n, • Ensuring adequate communication and flow of information as appropriate.\n, • Partnering with actuarial, accounting, claims, and finance as required to support the underwriting strategies and service excellence.\n, • Assist in developing reinsurance strategies and managing limit accumulations to avoid earnings volatility while maximizing AXA XL's opportunities on placements.\n, • Partnering with the Chief Risk Officer and others to implement best practices and internal controls to support enterprise risk management (e.g., internal audit, FIC, Regulatory, etc.).\n, • Develop and execute a focused effort targeting key distribution partners marketing the merits of AXA XL’s value proposition.\n, • Lead with the value of a strong partnership demonstrating AXA XL’s ability to now be viewed as a long-term player.\n, • Exhibit the front-to-back knowledge required to provide confidence in the ability for AXA XL to negotiate.\n \n You will report to the Chief Underwriting Officer – Specialty UK/Lloyd’s. What you’ll bring\n We’re looking for someone who has these abilities and skills: \n \n • Experience: Substantial experience focusing on underwriting management. You will also have experience building relationships with all the larger brokers and clients. You will also be expected to have a successful track record of driving profitable growth.\n \n \n, • Inspired Leadership: AXA XL requires a self-starter who will thrive in a team-oriented environment. You will be a non-political player who can, by virtue of your background and experiences, be immediately credible with both internal and external constituents who include brokers and customers. You will be naturally collaborative and your words, tone and actions will set the bar for others to follow. You will have the ability to influence without authority, motivate others and be highly participative. You will have the reputation for engaging through listening and then driving for efficiency of decision making versus creating bureaucracy.\n, • Business Building: You must have a balance of both strategic and operating skills. You will have been in an environment where you have participated in thoughtful and profitable growth. You will have a track record of executing to plan and working to achieve objectives. You will understand the importance of a solid value proposition and know how to appropriately leverage distribution relationships. Highly attentive to operational and financial details, you will be well organized, a disciplined planner with solid communication skills. You will be financially astute and sophisticated in identifying key financial trends and reworking metrics to get to answers that at first were not obvious. Finally, through your reputation in the industry, you will have the ability to attract the best talent in the industry.\n, • Technical Acumen: A sharp rigorous thinker who creates a logical connection for others between the dynamics of market realities, AXA XL’s mission, vision and strategy. At your core you will be an underwriter, thus exhibiting granular knowledge of all aspects of managing a market. You will be market savvy and know what the competition is doing from a product and pricing perspective and quickly grasp challenges and opportunities. Finally, you will have the proven ability to easily articulate the technical and complicated in a manner others readily understand\n What we offer Inclusion\n AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. \n \n • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.\n, • Robust support for Flexible Working Arrangements\n, • Enhanced family-friendly leave benefits\n, • Named to the Diversity Best Practices Index\n, • Signatory to the UK Women in Finance Charter\n \n Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards\n AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. \n We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability\n At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. \n Our Pillars: \n \n • Valuing nature:How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.\n, • Addressing climate change:The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.\n, • Integrating ESG:All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.\n, • AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.\n \n For more information, please see axaxl.com/sustainability. Who we are\n AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. \n How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. \n With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. \n Learn more at axaxl.com \n #J-18808-Ljbffr

wn machine learning that drives decisions across a 4M+ member platform \n Build commercial models spanning retention, recommendations and customer growth \n Work directly with senior stakeholders in a growing Data Science team \n \n Up to £90,000 + 7% Bonus \n Hybrid | London (2 days/week) - Leicester office visit once a month included \n \n Join one of the UK's largest membership platforms, using machine learning to improve engagement, retention and commercial performance for over 4 million members. \n Working within a small, high-impact Data Science team, you'll develop models across retention, CLV, recommendations, search, forecasting and anomaly detection, partnering closely with Product, Marketing, CRM and Finance. \n \n The Role \n\n • Build retention, churn and CLV models\n, • Develop recommendation and search algorithms\n, • Create forecasting and marketing mix models\n, • Detect fraud, broken journeys and offer issues\n, • Design and evaluate A/B tests\n, • Translate business problems into scalable ML solutions\n, • Tech stack: Python, SQL, Databricks, dbt, MLflow\n\n \n Requirements \n\n • 5+ years' commercial Data Science experience\n, • Strong Python and SQL skills\n, • Experience with customer, marketing, ecommerce or loyalty data\n, • Background in retention, CLV, recommendations or experimentation\n, • Excellent stakeholder management\n, • Databricks, dbt or MLflow exposure is beneficial\n\n \n Why Join? \n\n • Up to £90,000 + 7% bonus\n, • Hybrid working (2 days/week)\n, • High commercial ownership and visibility\n, • Dedicated MLOps support\n, • Opportunity to shape strategy through machine learning\n\n \n If you're looking for a role where your models directly influence customer experience, commercial performance and strategic decision making, please apply below.

We are seeking an experienced senior Technology leader with a strong track record of leading complex technology delivery within large, global financial services organisations. This individual will combine delivery leadership with genuine platform literacy, particularly across the Salesforce ecosystem and sales enablement technologies such as Seismic and will bring the judgement and credibility needed to operate at a senior level across business and technology stakeholders. \n You will take accountability for delivery outcomes across multiple cross-functional teams, shaping priorities, challenging constructively and maintaining momentum in a fast-moving, vendor-rich environment. You are equally effective coaching teams, managing governance and navigating senior stakeholder relationships. You understand that CRM and content enablement platforms in asset management sit at the intersection of commercial, regulatory and operational priorities, and you bring enough domain awareness to ensure delivery decisions reflect that context. \n Above all, you are pragmatic. You adapt your approach to context, prioritise what delivers the most value, and recognise that sustained delivery depends on both mindset and discipline. \n About Schroders \n We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. \n We have around 5,000 people on six continents. And we’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper. \n The base \n We moved into our new HQ in the City of London in 2018. We’re close to our clients, in the heart of the UK’s financial centre. And we have everything we need to work flexibly. \n The team \n The Client Group Technology team sits within the Asset Management Platform (AMP), a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders’ investment, client, operational and data capabilities. \n Client Technology is responsible for all platforms associated with client relationship management and client engagement, with a strong emphasis on the Salesforce ecosystem (including Sales Cloud, Service Cloud and Financial Services Cloud) and the Seismic Enablement Cloud for sales content management, personalisation and distribution. \n The team delivers across a portfolio that includes CRM continuous improvement, data enablement (first-party data capture, upstream and downstream integration), sales content enablement, RFP and DDQ AI enablement, and digital distribution, spanning both Public and Private Markets businesses. \n What you’ll do \n Define and own the strategic direction of the Client Group Technology platform, ensuring alignment to business priorities across public and private market business lines \n Drive a cohesive strategy to align business and technology, placing data and AI at the core of the platform to enable convergence, simplify operating models, and deliver scalable, value-driven outcomes across Group Operations \n Lead the evolution of a platform-centric architecture underpinned by Salesforce as the core CRM infrastructure, driving standardisation, reuse, and simplification across core capabilities to improve scalability, resilience, and cost efficiency \n Establish and embed a process-driven operating model, ensuring consistent, well-governed delivery across the full lifecycle—from design through to build, run, and continuous optimisation \n Deliver measurable business outcomes, enabling efficient, scalable operational processes and improving end-to-end performance across the Client Group Technology Platform \n Partner with senior business stakeholders, acting as a trusted advisor to shape demand, prioritise investment, and ensure technology delivery is fully aligned to business strategy \n Drive disciplined platform governance, including adherence to Global Technology policies and standards (e.g. SDLC, architecture governance), as well as investment prioritisation, risk management, and delivery assurance across a complex application landscape \n Own and manage a significant technology budget of circa £30m, ensuring effective allocation of investment, strong financial governance, and clear linkage between spend and business value \n Lead, develop, and provide strategic oversight to a large, platform-aligned organisation of circa 50 technology professionals, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement \n Leverage data, AI, and emerging technologiesto unlock new capabilities, enhance transparency, and improve decision-making \n The knowledge and experience you need \n Extensive senior leadership experience within technology in a global asset management or financial services environment, with a proven track record of delivering complex, business-critical platforms \n Demonstrable experience defining and executing platform strategies, including the adoption of platform-centric architecture approaches to drive standardisation, simplification, and scalability across large technology estates \n Strong understanding of end-to-end Client lifecycle processes, with experience embedding process-driven operating models that deliver consistent, well-governed outcomes across design, delivery, and run \n Deep understanding of modern marketing technology ecosystems, including content management, marketing automation, personalisation, analytics and campaign execution platforms, and how they can be leveraged to drive client acquisition, engagement and retention at scale. \n Experience defining and executing digital product strategies that combine customer insight, behavioural analytics, data and AI to optimise digital journeys, improve conversion and engagement metrics, and deliver differentiated client experiences across global markets. \n Experience driving business and technology alignment at scale, using data underpinned by SnowFlake and AI as core enablers to support decision-making, operational efficiency, and transformation outcomes \n Deep knowledge of modern architecture principles and enterprise platforms, including cloud-native architectures, API and event-driven design, data platforms, and integration patterns \n Experience of delivering business value through Salesforce, with an understanding of its role in enabling and supporting end-to-end Client lifecycle capabilities \n Proven experience leading large, globally distributed technology organisations, including organisational design, leadership team development, and scaling high-performing teams \n Strong financial and commercial acumen, with experience managing significant technology budgets, investment prioritisation, and delivering measurable value from spend \n Experience operating within mature governance frameworks, including adherence to SDLC disciplines, architecture governance, and risk management practices across complex environments \n Excellent stakeholder management and influencing skills, with the ability to engage, challenge, and align senior business and technology leaders, including COO-level stakeholders \n Experience leveraging emerging technologies, including SnowFlake as the firms enterprise data platform, AI to drive innovation and improve operational outcomes \n What you’ll be like \n You are a strategic, outcome-driven technology leader who thrives in complex environments and is passionate about aligning business and technology to deliver meaningful impact. \n You bring a strong platform and architectural mindset, coupled with a disciplined, process-driven approach to execution. \n You are confident operating at senior levels, able to influence, challenge, and build trusted relationships across business and technology. \n As a leader, you take ownership, set clear direction, and build high-performing teams, while actively fostering a supportive and inclusive culture that develops and nurtures the workforce of the future across a combined technology and operations environment, driving accountability, simplicity, and continuous improvement. \n We recognise potential, whoever you are \n Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us\n We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. \n We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info\n\n • Job Identification 1741\n, • Job Category Technology\n, • Posting Date 08/06/2026, 10:39 AM\n, • Job Schedule Full time\n, • Locations 1 London Wall Place, London, EC2Y 5AU, GB\n #J-18808-Ljbffr

Head Of Customer Services \n London | Contemporary Luxury Fashion \n Up to £70,000 + Generous Package & Benefits \n 5 days in their Central London Office. \n \n Fella & Jones are delighted to be partnering with a globally recognised contemporary luxury fashion brand in the search for an experienced Head Of Customer Services to join their London head office. \n This is an exciting opportunity to lead a high-performing customer service function for an internationally respected fashion brand, ensuring every customer interaction reflects the exceptional standards and premium experience the brand is known for. \n \n Leading a team of 5–10 Customer Service Advisors, you'll be responsible for driving service excellence across both e-commerce and retail channels. Acting as the voice of the customer, you'll work cross-functionally with Ecommerce, CRM, Logistics and Technology teams to continuously improve processes, customer satisfaction and operational performance. \n Key Responsibilities \n\n • Lead, coach and develop a customer service team, driving performance, engagement and retention.\n, • Manage complex customer escalations with empathy, professionalism and commercial awareness.\n, • Champion the voice of the customer across the business, influencing positive change.\n, • Analyse customer service KPIs including CSAT, complaints, returns and response times to identify opportunities for improvement.\n, • Develop and maintain reporting dashboards using advanced Excel.\n, • Own customer service processes, policies and escalation frameworks.\n, • Partner with internal stakeholders to enhance systems, processes and the overall customer journey.\n, • Manage third-party customer service providers where required.\n, • Ensure compliance with UK/EU consumer legislation and GDPR.\n\n About You \n\n • Proven experience leading customer service teams within luxury, premium or contemporary fashion.\n, • Strong people management skills with experience managing teams of 5-10+.\n, • Calm, resilient and solutions-focused, with excellent emotional intelligence.\n, • Commercially minded, balancing customer experience with business objectives.\n, • Advanced Excel skills, with experience producing meaningful performance reports.\n, • Experience using customer service platforms such as Zendesk, Gorgias or Salesforce.\n, • Excellent communication skills with the ability to influence stakeholders across the business.\n, • Experience supporting international markets is highly advantageous, with additional language skills considered a bonus.\n\n \n This is a fantastic opportunity to join a fast-growing international luxury fashion business where customer experience sits at the heart of the brand. If you're passionate about delivering world-class service and leading high-performing teams, we'd love to hear from you. \n Apply today or contact Fella & Jones for a confidential conversation.

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use our vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. \n \n We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. \n \n Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. \n \n Key Responsibilities \n \n\n • Analyze the performance of customer promotions, including bonusing, free bets, cashback, and other incentive schemes.\n, • Evaluate VIP player activity, behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies.\n, • Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making.\n, • Own and deliver regular and ad hoc reporting on key customer KPIs, campaign performance, and player segmentation.\n, • Build and maintain strong relationships with internal stakeholders across marketing, product, VIP management, and finance.\n, • Develop dashboards and visualizations using Looker (preferred) or other BI tools to make complex data easily digestible.\n, • Identify patterns and trends in customer data to support strategic planning and forecasting.\n, • Collaborate with the wider analytics team to continually improve reporting processes and data quality.\n\n \n Skills & Experience \n \n\n • Proven experience in a customer insight or analytical role, ideally within the online gambling, gaming, or e-commerce industry.\n, • Strong knowledge of promotional mechanics (bonusing, free spins, cashback, etc.) and how to measure their effectiveness.\n, • Understanding of VIP customer behavior and lifecycle within gambling or similar industries.\n, • Hands-on experience with BI tools, ideally Looker.\n, • Proficiency in Excel/Google Sheets for data manipulation and reporting.\n, • Strong communication and presentation skills – able to translate data into business insight.\n, • Comfortable working cross-functionally and engaging with stakeholders at all levels.\n\n \n \n * We operate a hybrid working model of 3 days per week at our office on Fenchurch Street, and 2 days working from home. Please ensure this works for you before applying *

Product Manager (Supply) \n Central London · Hybrid (4 days in the office, 1 from home) · Reports to the Head of Product \n \n About &Dine \n &Dine is the online food marketplace connecting London's best independent food businesses (we call them Makers) with companies who want fresh, authentic food in the workplace. Every order on our platform puts real money into the hands of independent caterers, chefs, and food entrepreneurs, and puts great food in front of teams who'd otherwise be staring at another beige buffet. We're not London's biggest workplace catering marketplace yet, but we're the hungriest to get there. \n We own all of our own technology, which means the ceiling on what we can build is set only by the people building it. That's where you come in. \n \n The role \n You'll be the first Product Manager at &Dine, working alongside the Head of Product, and you'll own the supply side of our marketplace end to end. Your mission is simple to say and hard to do: make the supply side of &Dine best in class. \n \n Being first is the point. There's no playbook to inherit and no backlog handed down. You'll build genuine understanding of our Makers and our operations team, turn that understanding into a roadmap, and ship things that measurably move the business. You'll also help shape what the product function itself becomes as we grow. \n \n What you'll own \n \n For our Makers \n\n • The tools Makers use to manage their presence on &Dine: their shop, menus, pricing, dietary and allergen information, and availability.\n, • The order preparation and fulfilment experience on delivery day, when it matters most.\n, • Making sure Makers have everything they need to deliver brilliant service to end customers, every time.\n\n \n For our operations team \n\n • The internal tools our ops team uses to support Makers day to day.\n, • Maker insights and reporting, so we understand supply-side health at a glance.\n, • The systems behind our courier network, so every order gets from Maker to customer smoothly.\n\n \n What success looks like \n In your first 3 months, you've built real ground truth. You've spent time in Makers' kitchens, shadowed the ops team through live delivery days, and ridden along on the courier side. You know where the friction lives, not from tickets, but from watching it happen. \n \n By 6 months, that understanding has become a roadmap with a clear “why” behind every line, and you've shipped your first meaningful improvements, with the metrics to show they moved supply-side health rather than just the changelog. \n \n By 12 months, Makers and the ops team see product as their champion. The supply side is measurably stronger: better retention, smoother delivery days, fewer fires. And you've helped shape how the product function itself works as it grows beyond one PM and a Head of Product. \n \n Who you are \n\n • Mission-driven. You care about &Dine’s mission and you're excited to scale both the product and the product function itself.\n, • A craftsperson. You hold a high bar for product quality because that’s just who you are but also because our Makers do too.\n, • Impact-first. You'd rather solve a problem that moves a number than ship a flashy feature that doesn't. No innovation theatre.\n, • Close to the ground. You believe the best roadmaps come from time spent with real users, and you'll put in that time with Makers and ops, not just read the tickets.\n, • Fluent in data. You're highly comfortable defining metrics, digging into the numbers, and letting evidence settle debates.\n, • A strong communicator. You can bring stakeholders with you, up to and including C-suite level.\n, • Biased to action. You'd rather ship, learn, and iterate than wait for certainty.\n, • You have at least 3 years of product management experience. Marketplace, logistics, or B2B experience is a bonus, not a requirement.\n\n \n Practical details \n\n • Location: Central London, with 4 days a week together in the office and 1 from home\n\n .

CGi, LLC is seeking a strategic, market-focused product leader to serve as Vice President of Product Development & Strategy. This position will lead the strategy, development, positioning, and evolution of growing portfolio of five learning, data and technology-enabled solutions, including a flagship product with greater than 60% market share in its primary market. The successful candidate will build upon this strong foundation by scaling and evolving existing products while identifying opportunities for new product development, commercialization, and expansion into new markets and customer segments. \n \n The VP of Product Development & Strategy will – in collaboration with Sales and Business Development - translate business objectives, market opportunities, customer needs, competitive intelligence, and product performance into clear product strategies, roadmaps, and investment priorities. \n \n The position will lead product strategy, portfolio management, and commercialization efforts across the organization's learning products while partnering with executive, technical, marketing, sales, and operational teams to drive product success, innovation, and sustainable growth. This individual will also provide leadership to product-related staff and resources and will be responsible for building and developing product management capabilities as the organization’s portfolio and business needs evolve. \n \n The ideal candidate is an experienced leader with strong experience in scaling SaaS platforms or other commercial technology products. Experience with learning technology, digital learning, LMS, EdTech, or related technology-enabled learning products is required. Understanding of the LMS market is strongly preferred. This individual will bring demonstrated experience developing, launching, commercializing, and scaling digital products and balancing customer needs, market opportunities, business objectives, and technical feasibility to drive measurable business outcomes. \n \n ESSENTIAL DUTIES AND RESPONSIBILITIES \n \n Product Strategy & Portfolio Leadership \n \n · Develop and lead the strategy, roadmap, and operation of the organization's portfolio of learning products and technology-enabled solutions, establishing product priorities and roadmaps that balance customer needs, market opportunities, business value, competitive requirements, technical feasibility, and development capacity while guiding feature enhancements and new product innovation. \n · Identify, evaluate, commercialize, and manage products throughout their lifecycle—from discovery and development through launch, growth, and optimization—while partnering with marketing, sales, finance, and executive leadership on product positioning, pricing, packaging, commercialization, and go-to-market strategy. \n \n Market, Customer & Commercial Strategy \n · Monitor market trends, customer needs, competitive offerings, and emerging technologies to identify opportunities for growth and differentiation. \n · Serve as a product subject matter expert for strategic customer, sales, and partnership opportunities as needed. \n · Establish processes for gathering and synthesizing customer, user, prospect, and stakeholder insights and translating them into product strategy and roadmap priorities. \n \n Product Leadership & Cross-Functional Execution \n · Serve as the senior product leader for major initiatives, aligning executive, technical, operational, marketing, sales, and client-facing teams while owning product goals, priorities, success criteria, and expected business outcomes. \n · Establish effective product governance and communicate product decisions, priorities, tradeoffs, and recommendations to stakeholders and executive leadership. \n · Lead, manage, and develop product-related staff and resources, while building product management capabilities and processes as the organization’s portfolio and business needs evolve. \n · Partner with technical and project leadership to translate product vision into actionable development priorities while maintaining scope discipline. \n \n Product Performance & Growth \n · Define and monitor key performance indicators (KPIs) related to product adoption, engagement, customer satisfaction, retention, utilization, revenue, and other business outcomes. \n · Use product performance data, customer feedback, and market intelligence to evaluate results and recommend product improvements, investments, and strategic adjustments. \n \n QUALIFICATIONS \n \n Required \n · Bachelor’s degree in business, product management, technology, marketing, or a related field, or equivalent professional experience. \n · 8+ years of progressive experience in product management, product strategy, or digital product leadership, including experience at a senior leadership level. \n · Knowledge of the current LMS market, including competitors and their offerings, features, market segments, etc. \n · Demonstrated executive product leadership experience with SaaS-based Learning Management Systems (LMS) or other commercial learning technology platforms. \n · Experience developing and executing enterprise product strategies and roadmaps while leading SaaS learning products from discovery through commercialization and continuous improvement. \n · Demonstrated experience leading, managing, and developing professional staff, including setting priorities, providing coaching and performance feedback, and building high-performing teams. \n · Experience partnering with software development teams and leading complex, cross-functional product initiatives. \n · Strong business and commercial acumen, with demonstrated experience connecting product strategy to customer value, commercialization, revenue growth, and measurable business outcomes. \n · Excellent executive communication, presentation, stakeholder management, and decision-making skills. \n \n Preferred \n · \n · Experience managing multi-product portfolios and scaling product organizations within education technology, professional education, credentialing, workforce development, or association markets. \n · Experience leading new product development and commercialization from market validation through launch and growth. \n · Experience managing a portfolio of related products and/or building product management capabilities and teams. \n · Experience in professional education, continuing education, credentialing, workforce development, or association markets. \n · Experience working within Agile or other iterative software development environments. \n · Understanding of emerging technologies and their potential application to digital products, including artificial intelligence. \n \n Core Competencies \n · Strategic, customer-focused product leadership with strong product judgment and an execution mindset. \n · Ability to balance innovation, business value, customer needs, and technical feasibility. \n · Executive presence and the ability to influence, communicate, and build alignment across diverse stakeholders. \n · Strong analytical and problem-solving capabilities with the ability to translate complexity into clear priorities and decisions. \n · Financial and commercial acumen with a focus on measurable business outcomes. \n · Ability to lead effectively in fast-paced, evolving, and ambiguous environments. \n \n • * \n EQUAL EMPLOYMENT OPPORTUNITY \n CGi is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

Sapiens is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. \n \n We are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially – not a shared-queue support function. \n \n Key Responsibilities: \n\n • Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities.\n, • Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk.\n, • Run the full executive business review cycle: preparation, delivery, value story, and follow-through.\n, • Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features.\n, • Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it).\n, • Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale.\n, • Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions.\n, • Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop.\n, • Carry accountability for Net Revenue Retention across your portfolio.\n\n \n Scope: \n You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects – Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and escalate on the customer's behalf. \n \n Experience & Skills Required: \n\n • 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts.\n, • Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level.\n, • Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms.\n, • A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts.\n, • Able to manage multiple strategic accounts and initiatives simultaneously and under pressure.\n, • Willingness to travel to customer sites, executive reviews, and company events.\n\n \n Desirable: \n\n • Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer.\n, • Account planning and growth-plan coordination across multiple work streams.\n, • Customer-side coaching and change-management experience – executing a plan and adapting to obstacles, not just defining it.\n, • Experience with cloud-native or SaaS delivery and managed solutions.\n\n \n Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. \n \n Natalie.Smith@sapiens.com is your contact for any questions. We kindly ask that you apply through our website or LinkedIn.

Operations Director – Grounds \n Location: Flexible / National \n Reporting to: Managing Director \n Package: £80,000 – £100,000 + Bonus + Benefits \n \n Executive Summary \n \n Our client is seeking an exceptional Operations Director to lead its national Grounds Division through the next phase of operational excellence and commercial growth. \n \n This is a pivotal leadership appointment within one of the UK’s fastest-growing technology-enabled property services organisations. The successful candidate will be responsible for leading a large, geographically dispersed operational workforce, ensuring exceptional service delivery whilst driving productivity, innovation, profitability and customer satisfaction. \n \n Reporting directly to the Managing Director, the Operations Director will play a key role in shaping the future direction of the Grounds Division, creating a high-performing operational culture and ensuring the business is positioned to support ambitious long-term growth. \n \n This is far more than a traditional operational management role. We are seeking a commercially aware leader who understands that operational excellence, customer experience and financial performance are intrinsically linked. \n \n The Opportunity \n \n The Grounds Division continues to grow rapidly and requires an exceptional operational leader capable of delivering consistency, efficiency and outstanding customer service across a complex national portfolio. \n \n Working alongside the Managing Director and Executive Leadership Team, the Operations Director will be responsible for developing operational strategy, strengthening leadership capability, improving financial performance and ensuring the business continues to deliver market-leading service standards. \n \n The successful candidate will embrace innovation, technology and continuous improvement, creating an operational platform capable of supporting future expansion through both organic growth and acquisition. \n \n Purpose of the Role \n \n To provide strategic operational leadership across the business's national Grounds Division, ensuring safe, profitable and consistent service delivery whilst developing a high-performing operational culture capable of supporting significant business growth. \n \n The Operations Director will hold responsibility for operational performance, customer satisfaction, health and safety, people development, productivity and continuous improvement. \n \n Key Responsibilities \n \n Operational Leadership \n\n • Lead all operational activities across the Grounds Division.\n, • Ensure consistent delivery of services across multiple regions and contracts.\n, • Develop operational strategies that support sustainable business growth.\n, • Drive operational excellence across all service lines.\n, • Create scalable operational structures capable of supporting continued expansion.\n, • Lead regional operational management teams to achieve consistently high standards.\n\n \n Commercial Performance \n\n • Support delivery of divisional financial objectives.\n, • Drive operational efficiency and productivity improvements.\n, • Identify opportunities to improve profitability through better utilisation of labour, plant and resources.\n, • Support contract mobilisation and operational integration.\n, • Contribute to budgeting, forecasting and financial planning.\n, • Work closely with commercial teams to ensure operational delivery supports business development objectives.\n\n \n Customer Excellence \n\n • Develop strong executive-level relationships with key customers.\n, • Ensure outstanding customer service and contract performance.\n, • Support contract retention and customer growth initiatives.\n, • Resolve complex operational issues where required.\n, • Promote a customer-first culture throughout the organisation.\n, • Ensure contractual KPIs and SLAs are consistently achieved and exceeded.\n\n \n Leadership & People Development \n\n • Build and develop a high-performing operational leadership team.\n, • Mentor Regional Managers and senior operational leaders.\n, • Drive accountability throughout the organisation.\n, • Promote collaboration across operational, commercial and support functions.\n, • Develop succession planning and leadership capability.\n, • Foster an engaged, inclusive and high-performance culture.\n\n \n Health, Safety & Compliance \n\n • Champion a positive Health & Safety culture across all operational activities.\n, • Ensure full compliance with statutory, contractual and regulatory obligations.\n, • Maintain the highest operational standards.\n, • Ensure environmental and sustainability objectives are embedded within operational delivery.\n, • Monitor and manage operational risk effectively.\n\n \n Technology & Innovation \n\n • Promote technology-enabled operational delivery.\n, • Utilise operational data and reporting to drive informed decision-making.\n, • Support implementation of digital platforms and innovative operational solutions.\n, • Identify opportunities for automation and process improvement.\n, • Encourage continuous improvement throughout operational teams.\n\n \n Continuous Improvement \n\n • Review operational performance regularly against agreed KPIs.\n, • Implement best practice across all regions.\n, • Improve consistency, efficiency and customer satisfaction.\n, • Drive lean operational principles where appropriate.\n, • Encourage innovation and challenge traditional ways of working.\n\n \n First Twelve Months \n \n The successful candidate will be expected to develop a comprehensive operational improvement plan, strengthen consistency across regional operations, improve operational productivity and efficiency, enhance customer satisfaction and contract performance, develop leadership capability throughout the operational management structure, embed technology and data into operational decision-making, support continued growth of the Grounds Division and build a culture focused on accountability, innovation and continuous improvement. \n \n Candidate Profile \n \n We are seeking an experienced operational leader who has successfully managed large-scale, geographically dispersed service operations. \n \n The successful candidate is likely to have held positions such as Operations Director, Regional Operations Director, Head of Operations, Regional Director, Business Unit Director or Operations Manager within a large-scale environment. \n \n They are likely to have operated within organisations across grounds maintenance, landscaping, external maintenance, environmental services, facilities management, property services, highways maintenance, arboriculture or infrastructure services. \n \n Experience Required \n \n The successful candidate will demonstrate significant operational leadership experience within a service-led environment, experience managing large mobile workforces across multiple locations, strong commercial awareness and financial understanding, excellent customer relationship management skills, proven ability to improve operational performance, experience leading organisational change, strong leadership and people development capability, and an excellent understanding of Health & Safety and operational governance. \n \n Experience working within high-growth or Private Equity-backed businesses would be advantageous. Experience supporting acquisitions or operational integration would also be beneficial. \n \n Leadership Competencies \n \n The successful candidate will demonstrate strategic operational thinking, commercial awareness, strong analytical capability, decisive leadership, high emotional intelligence, excellent communication skills, integrity, accountability, resilience under pressure, a continuous improvement mindset and a passion for operational excellence and customer service. \n \n For an ambitious operational leader seeking autonomy, challenge and the opportunity to shape a national business, this represents an outstanding career opportunity.

\n Overview\n As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients. \n At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion. \n We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the world is exceptional -- and we’ve created a place where our employees love to come to work, every single day. \n Come join our team! \n About iPipeline \n Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry. \n iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees. \n This is an office-based position. Responsibilities\n We are seeking an experienced and visionary Vice President of Sales & Marketing to lead the strategic and operational direction of our sales and marketing functions within our fast-growing fintech sector. This is a pivotal executive role, responsible for driving revenue growth, shaping go-to-market strategy, and building sustainable client and partner relationships, while positioning the business as a market leader in digital protection solutions. The VP of Sales & Marketing will also lead our Customer Success tea as a core strategic function focused on driving long-term customer loyalty, retention, and revenue growth. \n The successful candidate will combine deep commercial acumen with strong leadership and a proven ability to deliver growth. \n Strategic Leadership \n \n • Define, lead, and implement a comprehensive sales and marketing strategy aligned to the company’s overall vision and objectives.\n, • Provide strategic and operational leadership to sales, marketing, and business development functions, ensuring seamless integration and alignment.\n, • Act as a key member of the senior leadership team, contributing to the company’s long-term strategy, growth, and profitability.\n, • Drive change and innovation across sales and marketing operations to secure competitive advantage in a rapidly evolving fintech and protection market.\n \n Sales Management \n \n • Set and own sales targets, objectives, and revenue goals for the organisation, ensuring achievement of KPIs and business growth targets.\n, • Build, lead, and motivate high-performing sales teams, fostering a culture of accountability and results.\n, • Develop and manage the sales pipeline, ensuring robust prospecting, conversion, and retention strategies.\n, • Build and manage strategic partnerships with distributors, intermediaries, and affinity partners.\n, • Oversee pricing strategies, sales forecasts, and performance reporting.\n \n Marketing Leadership \n \n • Oversee the planning, development, and execution of marketing campaigns across digital and traditional channels, ensuring they are grounded in customer and market insight.\n, • Utilise data-driven marketing and digital techniques to grow brand presence, generate qualified leads, and drive client engagement.\n, • Work closely with product, technology, and customer service teams to ensure sales and marketing align with product development and client experience.\n \n Market Insight & Analysis \n \n • Conduct and interpret market research, competitor analysis, and performance data to refine strategies and identify new opportunities.\n, • Track and analyse sales and marketing performance metrics, presenting reports and insights to senior leadership and the board.\n, • Stay abreast of industry trends, customer behaviours, and regulatory changes, and adapt strategy accordingly.\n \n Customer Success & Partner Engagement \n \n • Build and maintain trusted relationships with key clients, distribution partners, and external stakeholders.\n, • Monitor customer health metrics and proactively address risks and ensure customers derive measurable value from the investments.\n, • Ensure a client-centric approach to sales and marketing, enhancing customer satisfaction, retention, and lifetime value whilst championing the voice of the customer.\n, • Represent the organisation externally at industry events, conferences, and with the media where appropriate.\n \n People Leadership & Governance \n \n • Lead, coach, and develop directors, managers, and senior individual contributors within the sales and marketing functions.\n, • Oversee recruitment, performance management, appraisals, and reward processes.\n, • Allocate resources effectively across teams and projects, ensuring alignment with corporate priorities.\n, • Champion the organisation’s vision, mission, and values, ensuring they are embedded across all sales and marketing activities.\n Qualifications\n \n, • Extensive senior leadership experience in sales and marketing, preferably within life insurance, protection, fintech, or financial services.\n, • Proven record of achieving and exceeding sales and revenue growth targets.\n, • Demonstrated ability to design and deliver strategic go-to-market plans that combine digital and traditional distribution.\n, • Strong understanding of UK life insurance/protection markets, regulatory frameworks, and distribution models.\n, • Skilled in data-driven decision making, financial planning, and performance analysis.\n, • Exceptional leadership and people management skills, with experience developing senior teams.\n, • Ability to balance strategic vision with operational execution.\n, • Professional qualifications in marketing or financial services (e.g., CIM, CII) advantageous.\n Benefits\n We offer a competitive compensation and benefits package, opportunities for career growth, Pension plan with company-matched contributions, generous time off and flexible work/life balance, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company. \n #J-18808-Ljbffr

\n Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer. Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes. \n Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries. \n With over 180 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai. \n Locala is looking for a Sales Director UK to strengthen our growing Sales team and focus on developing business with OMG agencies. Reporting to our Senior VP of Sales based in London, you will join our expanding team. YOUR ROLE 1. Business development\n \n • Develop new business and build a portfolio of new clients within the UK territory with a focus on the OMG group.\n, • Schedule and conduct meetings with key agency and brand decision-makers.\n, • Meet and exceed pre-determined Quarterly Sales Goals.\n, • Ensure 100% customer satisfaction and retention.\n, • Act as a team player and client advocate at all times.\n 2. Sales\n \n, • Meet with key brand decision-makers and agencies to prove the benefit of Locala’s technology over competition or current solutions.\n, • Own the sales cycle – from lead generation, closure, and renewal.\n, • Meet and exceed all quarterly and annual sales quotas.\n, • Collaborate with account management and trading teams to upsell clients.\n, • Must have strong negotiation skills.\n 3. Reporting\n \n, • Maintain an up-to-date Salesforce profile – Salesforce proficiency a plus.\n, • Weekly pipeline updates shared with Team and Management.\n 4. CRM\n \n, • Be present and in touch with clients on a regular basis.\n, • Maintain account and opportunity forecasting with our CRM.\n, • Organize ROI focused entertainment activities.\n YOUR PROFILE\n \n, • 5–10 years of experience in digital advertising — ideally across ad agencies and ad tech environments (DSP, ad exchange, publisher, or ad server). Experience in mobile and location-based advertising is a strong plus.\n, • Strong network within PHD and/or OMD and solid relationships with key agencies and brands.\n, • Excellent business acumen with a solution-oriented and proactive mindset.\n, • Hands‑on and entrepreneurial; at Locala, we build our future together.\n, • Creative and strategic, able to identify and seize new business opportunities.\n, • Outstanding communication and presentation skills, both written and verbal.\n, • Highly organized, detail-oriented, and able to manage priorities effectively.\n, • Resilient and adaptable, thriving in a fast-moving, collaborative environment.\n About Our Perks\n \n, • Fair and Competitive compensation package (#Succeed)\n, • A smart working policy with a monthly allowance (#Care)\n, • Health insurance coverage with Vitality (#Care)\n, • State of the art products (#Invent)\n, • A vibrant company life: Global retreat (Ibiza 2019, Lisbon 2022, Paris 2024), Afterworks, Holiday season party, breakfasts, Wellness week... (#Succeed)\n \n Our corporate social responsibility (CSR) is an integral part of our culture and global strategy: purchase of refurbished computers, partnerships with Noos and Ecotree, energy efficient offices, donations and engagement with charities and an Global DE&I committee (Diversity, Equity and Inclusion). (#Succeed) About Our values\n \n • Care: We are fair to all. We act transparently, responsibly and sustainably towards people and the planet.\n, • Invent: We take risks and put ourselves to the test. Our products are unique and challenge the status quo.\n, • Succeed: We help you succeed. We set the bar high, work together and commit to delivering an outstanding product and achieve excellence every single day.\n \n At Locala, we are committed to diverse and inclusive hiring and to promoting equal opportunities throughout our processes and beyond. Our offers are open to everyone, regardless of origin, gender, religion, disability, etc. Do not hesitate to apply! \n #J-18808-Ljbffr

Data Scientist \n London or Leicester (2 days per week) \n \n Join a growing Data Science team where you'll build machine learning solutions that directly influence customer engagement, retention, and commercial performance. This is a highly visible role with significant stakeholder exposure and the opportunity to work on both strategic initiatives and high-impact business challenges. \n \n \n The Role \n\n • Build and improve machine learning models focused on retention, engagement, customer lifetime value, and forecasting\n, • Develop anomaly detection solutions to identify issues impacting customer journeys and performance\n, • Design and evaluate experiments, including A/B testing\n, • Partner with Product, Marketing, Finance, CRM, and Commercial teams to solve business problems\n, • Translate complex analysis into actionable recommendations for stakeholders\n\n Your Skills & Experience \n\n • Strong commercial Data Science experience in customer, marketing, ecommerce, loyalty, or subscription environments\n, • Advanced Python and SQL skills\n, • Experience building predictive models and deploying data-driven solutions\n, • Strong understanding of experimentation, statistics, and machine learning\n, • Excellent stakeholder management and communication skills\n, • Experience with Databricks and ML lifecycle tools is beneficial\n\n

Macdonald & Company has been exclusively retained to appoint a Head of Operations & Sales for a high-growth, private equity-backed multi-site business, transforming the way modern SMEs, e-commerce brands and entrepreneurs access workspace, logistics and business infrastructure. \n \n This is a rare opportunity to join an established platform with an excellent market reputation and ambitious expansion plans across the UK. \n \n Reporting directly to the Chairman, you will lead the commercial and operational performance of the business, driving occupancy, revenue, customer experience and operational excellence across a growing portfolio, while building the platform for future growth. \n \n Key Responsibilities \n\n • Lead sales, operations and site performance.\n, • Drive occupancy, revenue growth and customer retention.\n, • Develop and motivate high-performing teams.\n, • Deliver operational excellence and EBITDA targets.\n, • Build scalable processes to support future expansion.\n\n \n About You \n You will be an ambitious commercial leader with over 10 years experience managing multi-site operations, ideally gained within: \n \n\n • Flexible Workspace\n, • Self Storage\n, • Hospitality\n, • Logistics\n, • Business Services\n, • Property Platforms\n, • Other asset-backed operating businesses\n, • Private equity-backed experience is advantageous but not essential.\n\n \n You'll combine strong commercial instincts with operational excellence and enjoy working in a fast-paced, entrepreneurial environment. \n \n Package \n\n • Competitive base salary\n, • Performance bonus\n, • Comprehensive benefits package\n\n \n For a confidential discussion, or to learn more, please contact Howard White at Macdonald & Company, or apply via Linked-In

\n We're looking for an experienced sales leader to head Splunk's Public Sector business, owning strategy and execution across three distinct sales teams. This is a second-line leadership role responsible for driving sustainable growth in government, public sector, and Ireland/Scotland markets, while embedding sales excellence and building a high-performing, values-led culture. Team Structure\n \n • Large Enterprise Government – major central government department accounts\n, • UK Public Sector (Verticalised) – sector-aligned coverage across the broader UK public sector landscape\n, • Ireland & Scotland – regional coverage spanning both public and enterprise opportunities\n Key Responsibilities\n \n, • Lead, coach, and develop three first-line sales managers and their teams, setting a unified strategy while allowing for team-specific market nuance\n, • Drive consistent adoption of MEDDPICC and broader sales excellence disciplines across all three teams, raising forecast accuracy and deal qualification rigor\n, • Build and maintain senior relationships with key public sector stakeholders, partners, and system integrators\n, • Operate effectively within a matrix organisation, partnering closely with Cisco's wider public sector, security, and go-to-market functions\n, • Own the success and pipeline health for the Public Sector business, reporting into the UK&I leadership team\n, • Drive expansion within the existing customer base, growing product adoption and account value across the security and observability portfolio\n, • Partner closely with Customer Success to ensure strong renewal rates, healthy adoption, and long-term customer outcomes\n, • Foster an inclusive, high-performance culture, with strong focus on talent development, retention, and team engagement\n, • Represent Splunk/Cisco at senior industry and government forums\n What We're Looking For\n \n, • Proven second-line (manager of managers) sales leadership experience, ideally within enterprise software, security, or observability\n, • Strong track record selling into UK central government and/or wider public sector\n, • Solid understanding of the security and observability marketplaces, including key trends, buyer priorities, and competitive dynamics\n, • Existing experience growing and expanding customer relationships, with a demonstrated focus on product adoption and customer success\n, • Deep familiarity with MEDDPICC or equivalent sales methodology, with the ability to instil it as an operating discipline\n, • Experience operating within a large matrixed organisation\n, • Excellent executive presence and stakeholder management skills\n, • Demonstrated ability to build and sustain positive team culture through change\n \n #J-18808-Ljbffr

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. \n \n The Senior Solutions Engineering Manager – EMEIA is responsible for leading the engineering and technical solutions function in support of new business development, strategic customer opportunities, and operational excellence across the EMEIA region. \n \n The role is responsible for developing innovative, cost-effective, and scalable warehouse and supply chain solutions that support business growth, improve operational performance, and enhance customer value. Working closely with Commercial, Operations, Business Development, Finance, Procurement, and customers, the Senior Solutions Engineering Manager will lead the design, implementation, and continuous improvement of Contract Logistics solutions across multiple countries. \n \n APPLICANTS MUST HAVE PERMISSION TO RESIDE AND WORK GERMANY \n \n ESSENTIAL JOB FUNCTIONS \n Solutions Design & Business Development \n\n • Lead the engineering design process for strategic Contract Logistics opportunities across EMEIA.\n, • Analyse customer operational data to develop innovative and commercially competitive logistics solutions.\n, • Design warehouse layouts, operational workflows, and material handling solutions.\n, • Produce conceptual layouts, process flow diagrams, warehouse profiles, labour models, and storage strategies.\n, • Develop resource models and operational costing to support pricing submissions.\n, • Prepare technical content for customer proposals, presentations, and solution documentation.\n, • Support commercial teams during customer presentations, workshops, and solution reviews.\n, • Ensure all proposed solutions align with customer requirements and Crane operational standards.\n\n \n Request for Proposal (RFP) Support \n\n • Analyse customer operational data to support solution development.\n, • Deliver engineered labour and resource requirements to support pricing models.\n, • Produce technical solution documentation for inclusion in written client proposals.\n, • Develop conceptual warehouse layouts using AutoCAD.\n, • Create material flow diagrams, inventory profiling, and order analytics.\n, • Prepare budgetary estimates for warehouse equipment and automation solutions.\n, • Support tender responses from initial qualification through contract award.\n\n \n Operational Engineering & Continuous Improvement \n\n • Evaluate operational performance across existing Contract Logistics sites.\n, • Identify opportunities to improve productivity, efficiency, quality, safety, and customer service.\n, • Develop engineered solutions to optimise warehouse layouts, storage capacity, inventory flow, and labour utilisation.\n, • Implement continuous improvement initiatives using Lean methodologies and operational best practice.\n, • Support network optimisation projects across EMEIA.\n, • Develop standard engineering methodologies and best practices.\n\n \n Automation & Technology \n\n • Evaluate automation opportunities within existing and new operations.\n, • Develop business cases, financial analysis, and return on investment (ROI) calculations for automation projects.\n, • Recommend appropriate warehouse technologies including:\n, • Conveyor systems\n, • Sortation systems\n, • Automated Storage & Retrieval Systems (AS/RS)\n, • Automated Guided Vehicles (AGVs)\n, • Autonomous Mobile Robots (AMRs)\n, • Robotic Picking Solutions\n, • Warehouse Management Systems (WMS)\n, • Support procurement and vendor selection processes.\n, • Manage implementation of approved automation projects.\n\n \n Project Management \n\n • Lead engineering workstreams for new customer implementations.\n, • Develop implementation plans, timelines, and project deliverables.\n, • Coordinate cross-functional project teams across multiple countries.\n, • Monitor project progress, risks, budgets, and deliverables.\n, • Ensure engineering projects are delivered on time and within budget.\n\n \n Leadership \n\n • Lead and develop the regional Solutions Engineering team.\n, • Allocate engineering resources across regional projects.\n, • Coach and mentor engineering professionals.\n, • Promote collaboration between Commercial, Operations, Procurement, Finance, and IT.\n, • Drive a culture of innovation, continuous improvement, and customer focus.\n\n \n KEY RESPONSIBILITIES \n\n • Lead engineering support for strategic Contract Logistics opportunities throughout EMEIA.\n, • Develop innovative warehouse and automation solutions.\n, • Support regional business development and customer retention.\n, • Deliver technically robust and commercially competitive engineering solutions.\n, • Improve operational efficiency through engineering excellence.\n, • Lead regional engineering projects and implementations.\n, • Develop engineering standards across the region.\n, • Build strong relationships with customers, suppliers, and internal stakeholders.\n, • Support operational excellence initiatives across Contract Logistics.\n\n \n KNOWLEDGE, SKILLS & EXPERIENCE \n Essential \n\n • Bachelor's Degree in Engineering, Logistics, Supply Chain Management, Business or related discipline.\n, • Master's Degree desirable.\n, • Minimum 15 years' experience in industrial engineering, warehouse design, supply chain management, or Contract Logistics.\n, • Extensive experience within Third-Party Logistics (3PL), retail distribution, manufacturing, e-commerce or consumer goods.\n, • Demonstrated experience designing warehouse layouts and operational workflows.\n, • Strong experience developing engineered labour standards and labour models.\n, • Extensive experience using AutoCAD.\n, • Experience with Warehouse Management Systems (WMS).\n, • Strong understanding of warehouse automation technologies.\n, • Experience developing business cases, Total Cost of Ownership (TCO), and Return on Investment (ROI) analysis.\n, • Strong analytical and problem-solving skills.\n, • Excellent presentation and customer-facing communication skills.\n, • Advanced Microsoft Excel, PowerPoint, Power BI, Visio, SQL, SmartSheet and Access skills.\n, • Proven project management experience across complex regional projects.\n, • Strong commercial awareness and financial acumen.\n, • Ability to work across multiple countries and cultures.\n\n \n Desirable \n\n • Lean Six Sigma Green Belt or Black Belt.\n, • Prince2, PMP or equivalent Project Management qualification.\n, • Experience implementing warehouse automation projects internationally.\n, • Experience with simulation and warehouse modelling software.\n, • Experience supporting multinational logistics operations.\n, • Knowledge of regional logistics regulations and compliance requirements.\n\n \n CORE COMPETENCIES \n\n • Leadership\n, • Customer Focus\n, • Strategic Thinking\n, • Commercial Awareness\n, • Engineering Excellence\n, • Innovation\n, • Analytical Thinking\n, • Project Management\n, • Problem Solving\n, • Collaboration\n, • Communication\n, • Continuous Improvement\n, • Decision Making\n, • Planning & Organisation\n, • Stakeholder Management\n\n \n KEY PERFORMANCE INDICATORS (KPIs) \n\n • Win rate of engineering-supported proposals.\n, • Accuracy of engineering cost models.\n, • Timely delivery of engineering support for customer opportunities.\n, • Project implementation performance (cost, quality, schedule).\n, • Customer satisfaction during solution design and implementation.\n, • Productivity improvements delivered across Contract Logistics operations.\n, • ROI achieved on automation investments.\n, • Continuous improvement initiatives implemented.\n, • Engineering team development and capability growth.\n\n \n DECISION MAKING \n The Senior Solutions Engineering Manager is responsible for making technical and engineering decisions relating to warehouse design, operational efficiency, automation solutions, and customer proposals. The role exercises significant judgement in evaluating commercial opportunities, balancing operational requirements with financial objectives, and recommending engineering solutions that support regional business growth. Strategic decisions with significant financial or operational impact are made in conjunction with senior leadership. \n \n CONFIDENTIALITY \n This role has access to commercially sensitive customer information, pricing models, engineering designs, business development strategies, and operational data. The post holder must maintain the highest levels of confidentiality and comply with all company policies relating to data protection, information security, and confidentiality. \n \n EQUAL OPPORTUNITY EMPLOYER \n Crane Worldwide Logistics is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees and applicants are treated with dignity, fairness, and respect. \n \n Employment decisions are made without regard to race, colour, religion, creed, sex, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, marital or civil partnership status, pregnancy or maternity, veteran status, genetic information, or any other characteristic protected by applicable local law. \n \n We are committed to providing equal opportunities in recruitment, training, career development, promotion, compensation, and all other aspects of employment. We value diversity and believe that an inclusive workforce strengthens our organisation, enhances innovation, and better serves our customers across the EMEIA region. \n \n Recruitment Agency Policy \n \n At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. \n \n Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. \n \n We appreciate your cooperation in respecting this policy.

Role: Product & Proposition ManagerLocation: Manchester or Leicester (Hybrid)Salary: £40,000 - £55,000 per annum + excellent benefitsType: PermanentTechnology & Risk Recruitment are working exclusively with our client, a well-established financial services organisation, to recruit a Product & Proposition Manager . This is a broad product and proposition role covering Savings, Real Estate Finance and Asset Finance . The successful candidate will play a key role in shaping product strategy, developing customer propositions and delivering commercial initiatives that support customer acquisition, market share and balance growth.You will work closely with teams across Sales, Marketing, Operations, Risk & Compliance, Finance, Transformation and IT, taking propositions from strategy and business case through to delivery.The RoleAs Product & Proposition Manager, you will:Define and maintain product and proposition strategy across Savings, Real Estate Finance and Asset Finance.Use customer, market and marketing insight to identify opportunities and shape propositions.Develop commercial initiatives to drive market share, customer acquisition and balance growth.Own customer lifecycle management across acquisition, onboarding, servicing, retention and advocacy.Identify opportunities to improve customer journeys and proposition performance.Develop high-quality business cases and proposals for new products, propositions and strategic initiatives.Assess commercial, operational, customer and risk considerations and clearly articulate benefits and expected outcomes.Lead key growth initiatives, coordinating stakeholders across Transformation, IT and wider business functions.Identify and develop strategic partnerships including introducers, platforms, brokers and specialist service providers.Support the development of partnership propositions, governance frameworks and performance oversight.Prepare papers, MI and recommendations for Product Governance and Customer & Product Committees.Monitor proposition performance through MI, competitor analysis and customer insight.Ensure propositions remain aligned with regulatory, conduct and Consumer Duty expectations.Work collaboratively with other members of the Product & Proposition team and wider business.What we're looking forWe're looking for an experienced product or proposition professional with a background in financial services , ideally with exposure to lending, savings or specialist finance.You should have:Significant experience in product, proposition or portfolio management .Experience developing and implementing product or proposition strategy.Background in lending, savings, banking, building societies, specialist finance or a similar regulated financial services environment.Strong customer and market insight capability, including segmentation, positioning and competitor analysis.Commercial experience developing initiatives designed to deliver growth, acquisition or increased balances.Experience managing the end-to-end customer lifecycle .Strong business case and proposal writing skills.Experience presenting recommendations and papers through governance forums.Strong stakeholder management skills across multiple business functions.Experience working with strategic partners or third parties would be advantageous.Good understanding of financial services regulation, conduct and customer outcomes.A strong analytical approach and the ability to turn complex information into clear recommendations.Strong Microsoft Office skills, particularly Excel and PowerPoint.What you'll bringWe're looking for someone who is:Commercially astute and customer focused.Comfortable developing strategy but equally capable of driving delivery.Confident working with senior stakeholders and governance forums.Strong at building relationships across multiple teams.Analytical and comfortable making decisions based on insight and data.Organised, accountable and able to manage multiple initiatives simultaneously.A clear and effective communicator.Open-minded, collaborative and comfortable operating in a changing environment.Location & Working PatternThe role can be based from Manchester or Leicester . The working pattern is:Week 1 - RemoteWeeks 2, 3 and 4 - 3 days per week in the officeApproximately 9 days per month in the officeSalary & Benefits£40,000 - £55,000 per annum, depending on experience, plus:10% employer pension contribution10% Profit Share Bonus Scheme30 days' holiday plus Bank HolidaysHoliday purchase/sell scheme50% Work From Home policy as standardFlexible working optionsPrivate Medical Insurance with AXA, including optical and dental cover from day oneLife Assurance at 4x salary from day oneIncome ProtectionInterest-free personal loansPerkbox membershipEnhanced maternity and paternity payEmployee and community initiativesCompany events and social activitiesTPBN1_UKTJ

Ecommerce Director \n Retail Group | London | Competitive Salary + Bonus + Benefits \n We're partnering with a dynamic, multi-brand retail group entering an exciting phase of growth and transformation. As part of this journey, we're looking to appoint an Ecommerce Director to lead and accelerate their digital performance. This is a pivotal, board-facing role with full ownership of ecommerce strategy, trading, and execution across multiple channels and brands. \n The Role \n You'll take end-to-end responsibility for the ecommerce function, driving revenue, profitability, and customer experience. This is not a "keep the lights on" role, this is about step-change growth. \n Key responsibilities include: \n\n • Defining and delivering the ecommerce and digital trading strategy\n, • Owning P&L performance, budgets, and forecasting\n, • Leading online trading, merchandising, and optimisation\n, • Driving conversion, AOV, and customer acquisition/retention\n, • Collaborating with Marketing on performance marketing, CRM, and brand campaigns\n, • Overseeing UX/UI, platform development, and digital roadmap\n, • Building and leading a high-performing ecommerce team\n, • Partnering with senior stakeholders across Retail, Buying, and Operations\n\n About You \n\n • Proven track record in a senior ecommerce leadership role within retail or consumer\n, • Strong commercial operator comfortable owning numbers, not just narrative\n, • Experience scaling online revenue in a multi-channel environment\n, • Deep understanding of digital marketing, trading, and customer journey optimisation\n, • Comfortable operating at pace in a changing, growth-focused business\n, • A natural leader who can bring clarity, energy, and direction\n\n Why Join? \n\n • Opportunity to shape and lead the digital growth agenda of a well-backed retail group\n, • Real autonomy and visibility at exec/board level\n, • A business that is investing properly in people, platform, and performance\n\n BH35244

Great food in the workplace isn't simply about fuel.It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams - we are currently recruiting for a Regional Operations Manager to work across our Gather & Gather, covering sites across North London / Middlesex / Slough / M25 Corridor.Salary: £60,000 - £63,000 per annumWorking Pattern: 40 hours per week, Monday to Friday (with occasional weekend support as required)Location: Hybrid role - covering sites across North London / Middlesex / Slough / M25 Corridor (flexible) (Fully expensed company car)Key ResponsibilitiesManage a portfolio of approximately 12-15 workplace catering contracts across a multi-site region.Contract Retention & Growth - Build strong client relationships to support contract retention, identifying opportunities for growth and added value through innovative and proactive thinking.Oversee day-to-day catering operations, ensuring high standards of service delivery.Lead, support, and develop on-site managers and teams to achieve operational excellence.Build and maintain strong client relationships, ensuring high levels of customer satisfaction.Manage financial performance, including budgets, forecasting, labour control, and cost efficiency.Ensure compliance with company policies, health & safety regulations, food hygiene standards, and brand requirements.Support new site mobilisations and contribute to continuous improvement initiatives.Drive commercial performance while maintaining exceptional food and service standards.Candidate RequirementsOnly candidates with Business & Industry (B&I) operations experience will be considered.Minimum 3-5 years' experience in an Operations Manager role within contract catering or a similar multi-site environment.Proven experience managing 10+ client contracts or sites .Strong commercial acumen with a solid understanding of P&L management, budgeting, forecasting, and labour control.Demonstrated ability to lead, develop, and motivate remote and site-based teams.Excellent client relationship and stakeholder management skills.Strong understanding of compliance, health & safety, and food hygiene standards.Excellent communication, organisational, and problem-solving abilities.Able to work independently and effectively across a large geographical region.Passion for delivering outstanding food, service, and customer experiences.Looking for an experienced Operations Manager who can hit the ground running, rather than someone stepping into their first OM role.What's in it for you?Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowanceAccess to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical OpinionEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsTPBN1_UKTJ

Our client, a thriving and highly respected general insurance brokerage, is seeking an enthusiastic Personal Lines Account Handler to join their team. Known for their personable approach, technical expertise and commitment to excellent customer service, this is an opportunity to make a meaningful impact while enjoying a supportive and professional working environment. They value individuals who are presentable, eager to learn, and genuinely focussed on delivering high‑quality work. Their team thrives on collaboration, integrity and the freedom to develop and express themselves. We are seeking an experienced Account Handler to join the organisation, based in the Croydon area. This is a full‑time permanent post, attracting a salary of up to £32,000 per annum dependent on experience and qualifications. The Role The purpose of the role is to provide dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include • Provide appropriate advice on suitable policies and risk management • Processing and negotiating with clients and underwriters on new business and renewals • Issuing relevant documentation, ensuring accuracy and compliance • Assisting in the handling of claims • Supporting the Account Executives • Providing exceptional service to customers and building strong, long‑term relationships The successful candidate must have; • Experience in dealing with Personal Insurance business (Essential) • Strong administrative skills and attention to detail • Knowledge of commercial products and the insurance market • Proven track record of retention • Passion for customer service and professionalism • Excellent communication skills • Knowledge of FCA, DPA etc. • Experience using insurance systems (Acturis advantageous) • A positive, presentable attitude and willingness to learn In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy

DescriptionAre you an experienced Pricing Manager with a background in B2B SaaS who enjoys turning data and commercial insight into strategies that deliver real business impact?ClearCourse is looking for a Pricing Manager to lead and develop our approach to pricing across a diverse portfolio of 30+ software brands. This is a high-impact Group role where you'll work closely with senior commercial, product and finance leaders to shape pricing strategies that support revenue growth, profitability and long-term customer value.You'll have the opportunity to influence pricing across a wide range of SaaS products and services, helping our businesses make smarter commercial decisions while establishing consistent pricing frameworks and best practices across the Group.About ClearCourseClearCourse is a rapidly growing technology group providing software and integrated payments solutions to businesses across a wide range of specialist markets.Our portfolio brings together more than 30 software brands, supporting customers across sectors including retail, hospitality, healthcare, leisure, field services and ecommerce.By combining specialist software with integrated payments and broader commerce capabilities, we help our customers run their businesses more efficiently, grow revenue and deliver better experiences to their own customers.The RoleAs Pricing Manager, you'll take ownership of developing, implementing and optimising pricing strategies across our software portfolio.Working closely with our Group Sales Director and senior stakeholders across the Group, you'll use commercial and customer data, market intelligence and competitive insight to identify opportunities to improve pricing, increase margins and support sustainable revenue growth.You'll establish clear pricing frameworks and governance while giving individual businesses the tools and guidance they need to make effective commercial decisions.The role will also see you supporting strategic deals, bids and tenders, analysing pricing performance and helping our commercial teams understand and confidently execute our pricing strategy.What You'll Be Doing Developing and implementing pricing strategies across multiple B2B SaaS products, services and brands.Creating pricing frameworks, discount structures, approval processes and commercial guardrails.Analysing pricing performance, customer profitability and competitive positioning to identify opportunities for revenue and margin growth.Supporting the introduction and optimisation of pricing models including tiered, volume-based, freemium and promotional approaches where appropriate.Advising business leaders on pricing for major opportunities, bids, tenders and strategic deals.Partnering with Finance, Product, Sales, Marketing and M&A teams to ensure pricing decisions are informed by strong commercial and market insight.Establishing pricing KPIs and dashboards to measure performance and identify risks and opportunities.Monitoring discounting and pricing compliance across the Group.Measuring the effectiveness of pricing initiatives, including annual price increases and other pricing campaigns.Providing senior leadership with clear reporting and recommendations around pricing performance.Developing training and guidance to help sales and commercial teams confidently apply pricing frameworks.Championing pricing best practice and continuously improving our pricing processes, tools and governance.Ensuring pricing policies remain compliant with relevant legal, regulatory and risk requirements.RequirementsWe're looking for someone who combines strong analytical capability with genuine commercial understanding and the confidence to influence senior stakeholders.You'll ideally bring: 5+ years' experience within pricing, ideally in a complex, multi-product or multi-brand B2B SaaS environment.A strong track record of developing and implementing pricing strategies that have delivered measurable revenue growth, customer retention and sustainable profitability.Experience working with different SaaS pricing models, potentially including tiered, volume-based, freemium and promotional pricing.Strong commercial and analytical skills, with the ability to turn complex data into clear recommendations and actions.Experience working with pricing, analytics and/or business intelligence tools.The ability to influence senior stakeholders within a matrixed or multi-business organisation.Strong communication skills and the ability to explain pricing strategy to both commercial and non-commercial audiences.Experience within SaaS is essential.Experience with integrated or embedded payments would be highly advantageous.A proactive and collaborative approach, with the ability to manage multiple priorities and deliver measurable results.Why ClearCourse?This is an opportunity to take on a genuinely influential pricing role within a growing technology group.Rather than focusing on a single product or market, you'll work across a diverse portfolio of software businesses, giving you the opportunity to shape pricing strategy at both individual business and Group level.You'll work directly with senior commercial and product leaders, have visibility across more than 30 software brands and play an important role in how ClearCourse approaches growth, profitability and customer value.Alongside the opportunity to make a real commercial impact, you'll join a collaborative Group environment where ideas, expertise and continuous improvement are encouraged.Ready to help shape the future of pricing at ClearCourse? Apply today.BenefitsCompetitive base salary with uncapped commission25 days holiday plus bank holidaysHybrid and flexible working optionsPrivate medical coverHealth cash planLife assuranceAccess to the Calm wellbeing appPerkbox employee benefits platformEnhanced parental leaveCycle to work schemeVolunteering daysEmployee Assistance ProgrammeOngoing learning, development, and career progression across the ClearCourse GroupTPBN1_UKTJ

At Prospero Health & Social Care, we're proud to be a trusted recruitment partner, connecting exceptional healthcare and social care professionals with organisations across the UK. As part of The Prospero Group, with 9 offices nationwide and 5 more across the globe, we provide specialist staffing solutions to a wide range of clients within the health and social care sector. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're more than just a recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates. We're now looking for driven, ambitious individuals to join our growing Health & Social Care team as Account Managers. The Role Working alongside one of our top-performing consultants on a warm desk, you'll manage existing client accounts within the health and social care sector, building strong relationships and ensuring exceptional service delivery. This is an excellent opportunity to develop your career while supporting organisations to access the high-quality staff they need. Your responsibilities will include: Managing client accounts and coordinating temporary and permanent staffing requirements. Building and maintaining strong relationships with healthcare and social care providers. Delivering outstanding service to maximise client retention and repeat business. Matching high-quality candidates to suitable roles across the health and social care sector. Working collaboratively with the wider team to achieve business growth and service excellence. Supporting compliance and ensuring all placements meet industry and regulatory requirements. What We're Looking For We're looking for people who share our values and vision. To succeed in this role, you'll bring: Previous recruitment experience (essential), ideally within health & social care or another fast-paced recruitment sector. A strong work ethic and proactive, solutions-focused approach. Excellent communication and relationship-building skills. Commercial awareness and the ability to identify opportunities for growth. Drive, ambition, resilience, and a passion for delivering exceptional customer service. Degree and/or sales experience (preferred but not essential for graduate-calibre candidates). What You'll Get in Return Competitive base salary (not commission-only). One of the most rewarding commission structures in the industry. A clear career development pathway with structured training from industry leaders. Weekly, monthly, and annual incentives. A supportive, collaborative, and social team culture. The opportunity to build a rewarding long-term career while making a genuine difference to healthcare and social care services across the UK.At Prospero Health & Social Care, you'll have the platform, training, and support to achieve your career goals-while helping provide vital staffing solutions to services that make a real difference every day. Ready to take the next step in your recruitment career? Apply now and become part of the Prospero family. INT-IND

JOB TITLE: Air Conditioning InstallerSALARY: £40k-£45/£46k + overtime, van etcLOCATION: CambridgeshireCOMPANY INFORMATION -Air Conditioning InstallerClose working relationships with high end clients meaning long term contracts and securityDedicated to all aspects of installation, service and reactive maintenance on a wide range of appliances including air conditioning such as AHU's, VRV's VRF's, splits etcOperating a team of multi skilled engineers across the Cambridgeshire region, our client is committed to training and developing their high calibre staffExcellent reputation for delivering quality and high standards of service to high end clients and luxury accomodationOur client only covers this area so the work will all be localCANDIDATE INFORMATION - - Air Conditioning InstallerRecognised air conditioning qualifications including f-Gas, City and Guilds, NVQ or equivalent would be essentialGood customer services skills, well presented and articulate with the ability to build trust and rapport with clientsExperience of working on air conditioning installation contracts/projects with the ability read drawings and follow them.Attention to detail and a pride in a tidy finish will be essential due to the nature of some of the sites.Good working knowledge on a wide range of air conditioning appliances including splits, VRV, VRF, Split systems etcMotivated and trustworthyThe successful candidate will have good mentoring skills and enjoying supporting and developing others.JOB INFORMATION - Air Conditioning InstallerBased from home and working on a mobile basis you would be responsible for carrying installations of air conditioning appliances for commercial, retail, domestic and leisure customersYou will work alongside an air conditioning trainee/improver/mate who will assist with the installationsOvertime is available and plentifulThe work will all be local, no staying away!Our client has excellent staff retention so this is a long term opporutnity to join a successful and long standing business with and excellent reptuaion in the area.TPBN1_UKTJ

We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience.The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining an individual contributor role, with no people management or hierarchical responsibility over Sales Associates.The Senior Sales Associate focuses on:Supporting the AE in managing large, complex, and global customersOwning and driving high-value and complex commercial activitiesEngaging with senior customer stakeholders and internal leadershipEnsuring rigorous execution across renewals, rerates, and transactional activity for strategic accountsThis role is well-suited for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.What you will do Strategic Customer Engagement & GovernancePartner closely with the AE to manage a small portfolio of Colts most strategic and complex accounts.Act as a senior day-to-day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, while supporting AE-led strategic engagements (QBRs, account planning, executive sessions).Drive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.Anticipate customer risks, dependencies, and commercial opportunities within complex, multi-national account environments.Advanced Commercial Management & Opportunity ExecutionOwn and manage complex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.Drive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.Support the AE in identifying, shaping, and executing large or complex expansions, cross-sell, and upsell opportunities.Proactively manage high-value renewals to secure retention, improve outcomes, and identify growth opportunities.Ensure commercial activity aligns with customer strategy, contractual obligations, and internal governance.Participate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.Data, Process & Sales ExcellenceEnsure Salesforce data for assigned customers is accurate, complete, and continuously updated to enable reliable reporting, forecasting, customer communication, and pipeline visibility.Apply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.Share best practices and insights across the team, supporting continuous improvement in how complex accounts are managed.What we're looking for ExperienceProven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.Experience managing large, complex, or global customer accounts with multiple stakeholders.Strong track record of supporting or owning high-value renewals and transactional sales cycles.Hands-on experience using CRM systems (e.g. Salesforce) to manage complex pipelines and customer data.Confidence working with senior internal and external stakeholders.SkillsStrong commercial acumen with the ability to navigate complexity and ambiguity.Excellent stakeholder management and communication skills at multiple organisational levels.Ability to manage multiple high-value opportunities and priorities simultaneously.Strong collaboration skills across sales, engineering, product, finance, and operations teams.High attention to detail combined with the ability to think strategically.Personal AttributesProactive, self-driven, and comfortable operating with a high level of autonomy.Calm and professional under pressure in complex customer situations.Customer-centric mindset with a focus on long-term value creation.Trusted, dependable partner to AEs and internal teams.Curious and committed to continuous learning in products, customers, and markets.Job Segment: CRM, Telecom, Telecommunications, Financial, Technology, FinanceTPBN1_UKTJ

Marketing Analyst - B2CHome based/UK£40,000-45000 Plus BenefitsMy client specialise in securing continuing Healthcare funding for who people who require treatment, are looking to recruit aMarketing Analyst is responsible for collecting, analysing and interpreting marketing and business data to provide insights that drive customer acquisition, engagement, retention and revenue growth. The role supports strategic decision-making by measuring marketing performance across digital and offline channels, identifying trends, and recommending data-driven improvements to campaign effectiveness and return on investment.Responsibilities:Marketing Performance AnalysisAnalyse marketing campaign performance across digital and traditional channels.Monitor key performance indicators (KPIs) including:Lead volumeCost per lead (CPL)Cost per acquisition (CPA)Return on investment (ROI)Conversion ratesCustomer lifetime value (CLV)Produce regular reports, dashboards and performance reviews.Identify trends, opportunities and areas for improvement.Data Management & ReportingCollect and validate data from multiple sources including CRM systems, Google Analytics, advertising platforms and marketing automation tools.Develop automated reporting processes and dashboards.Maintain data integrity and ensure accurate reporting.Present findings and recommendations to stakeholders in a clear and actionable format.Customer & Market InsightsAnalyse customer behaviour, demographics and buying patterns.Conduct segmentation analysis to support targeted marketing campaigns.Monitor market trends, competitor activity and industry developments.Support market research initiatives and customer surveys.Digital Marketing AnalyticsTrack website performance using analytics platforms.Analyse user journeys, conversion funnels and campaign attribution.Evaluate SEO, PPC, social media and email marketing effectiveness.Support A/B testing and conversion rate optimisation initiatives.Strategic SupportSupport annual marketing planning and budget allocation.Provide insight into channel performance and future investment opportunities.Help forecast lead generation, acquisition costs and campaign outcomes.Skills required:Minimum 2 years' experience in a marketing analytics or marketing insights role.Experience working with CRM and analytics platforms.Strong understanding of marketing metrics and campaign measurement.Experience producing reports and presenting insights to stakeholders.Experience with marketing automation platforms.Experience within a lead-generation or service-based business.Knowledge of customer journey mapping and attribution modelling.Advanced Microsoft Excel skills including pivot tables, lookup functions and data modelling.Strong numerical and analytical capability.Understanding of database principles and data visualisation.Experience with Google Analytics, Google Ads, Power BI/Tableau, CRM systems (e.g. Hubspot, Zoho, Salesforce)TPBN1_UKTJ

Our client is a highly successful global igaming brand, looking to hire a Senior Executive to join their Paid Social team in London, to support the continued growth of their online casino and bingo brand across international markets.This role will focus on the delivery and optimisation of full-funnel paid social campaigns across key platforms, including Meta, Snapchat, and TikTok. The position is performance-driven and requires a strong analytical mindset, with a focus on using data to inform decisions and drive results.You will work closely with internal stakeholders to translate campaign performance into clear insights, contributing to strategic discussions and continuous improvement across campaigns.This is an excellent opportunity for a proactive and commercially minded marketer to further develop their expertise within a key marketing discipline in a fast-paced, growth-focused environment.Responsibilities include:Manage accounts across multiple markets, covering reporting, optimisation, and delivery of brand, retention, and acquisition campaigns.Lead on the creation of advertising assets, budget allocation and audience targeting.Coordinate with different teams including Marcomms and Design, to develop campaigns and produce creative.Maintain and update performance data using Excel as part of daily and monthly reporting.Measure campaign performance against CPA and CLV targets across both lower-funnel customer acquisition campaigns and upper-funnel campaigns, which are evaluated on softer metrics.Work closely with the data team to ensure optimal tracking setup including implementing tracking links and landing pages to ensure all published ads are fully functional.Contribute to wider marketing discussions, ensuring campaign performance and insights are clearly communicated and inform decision-making.What we are looking for:A candidate who is looking to fulfil bigger ambitions working within Paid Social, building on their skillset in preparation for a senior role.3+ years experience in a Paid Media role, ideally within Paid Social, with a strong understanding of how performance campaigns fit within broader brand marketing.Hands-on experience with Meta is essential; experience with Snapchat and/or TikTok is a plus.Strong understanding of user journeys and landing page optimisation, with the ability to distinguish high-performing creatives and campaigns using key performance metrics.Ability to plan, build, and execute campaigns, with guidance where required.Familiarity with digital tracking, attribution, and reporting tools.Experience within the iGaming industry is preferred; however, candidates should demonstrate a strong understanding of iGaming products (casino and/or sports betting), including target audiences, regulatory considerations, and promotional compliance requirements.Advanced proficiency in Microsoft Excel (e.g. formulas, pivot tables, lookups) and strong working knowledge of PowerPoint and Word for reporting and presentations.Strong analytical skills, with the ability to interpret data and present clear, actionable insights.Excellent written and verbal communication skills.Collaborative team player, able to build strong relationships with internal teams and external partners.Proactive and confident, with a willingness to take initiative and test new ideas.Highly organised, with the ability to manage multiple projects in a fast-paced environment.What's in it for YOU?Hybrid work model 3 days in the office, 2 days working from home.Excellent work environmentAttractive salary packageMonetary vouchers on Birthdays and other special occasionsOptions to enrol in Company's medical insurance planPossibilities to enrol in Company's pension planExciting company activities including corporate gatherings and many other activitiesCasual dress codeA chance to advance professionally inside one of the world's largest iGaming organisationsTPBN1_UKTJ

Service Advisor VacancyWe are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Orpington. Previous automotive Service Advisor experience is desirable but not essential; applicants with strong customer-facing experience, excellent communication skills and the ability to work to targets will also be considered. A Full UK Driving Licence and the right to work in the UK are required.Job Details:Location: OrpingtonSalary: £35,000 basic + bonus, OTE £40,000Joining Bonus: £1,000 in month one + £1,000 after 12 monthsHours: Monday to Friday, 8:00am6:00pm, plus 1 in 5 Saturdays, 8:00am12:30pmReference: 31246Service Advisor Company Benefits£2,000 total joining and retention bonus25 days' holiday, increasing with service, plus bank holidaysPotential flexibility around weekday working hours for the right candidateOngoing training and developmentGenuine career progression opportunitiesCompany pension schemeEnhanced maternity and paternity benefitsColleague vehicle purchase schemePreferential vehicle servicing ratesShare Incentive SchemeOnline rewards platform with retailer discounts and cashbackService Advisor Role Act as the main link between customers and the workshopManage customer expectations throughout servicing and repair workKeep customers updated on vehicle progress and completion timesBuild strong relationships and deliver excellent customer serviceExplain and recommend relevant additional products and servicesFollow up with customers after work is completedWork efficiently to achieve customer service and commercial targetsService Advisor Requirements Strong customer service and customer-facing experiencePrevious Service Advisor or automotive Aftersales experience is desirable but not essentialExcellent communication and relationship-building skillsAbility to work effectively in a fast-paced environmentConfidence working towards targets and deadlinesStrong organisational skillsFull UK Driving LicenceRight to work in the UKHow to Apply if you're interested in this Service Advisor vacancy in Orpington, please apply with your CV and one of our consultants will contact you upon receipt.All applications will be treated in the strictest confidence.Consultant: Robert SamuelsOctaneRecruitmentRSOJOctane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. If this Service Advisor role isn't quite right, we also recruit for similar positions including Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor, Service Receptionist, Aftersales Executive, Customer Service Advisor, Workshop Controller and Service Team Leader roles across the UK.TPBN1_UKTJ