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Is a managerial point of contact for the Electronic Gaming customer base. Work closely with the Regional Marketing Manager to create promotional plans for retention and growth. Electronic Gaming Manager - London.

As aSenior Marketing Manager - Customer Lifecycle Management, you will lead the development, execution, and continuous optimisation of cross-channel marketing programmes that support Barclays' Customer Lifecycle Management (CLM) strategy. This role is responsible for delivering high-impact, data-driven campaigns across digital and offline channels, with a focus on engagement, cross-sell, retention, and needs-based communications. You will bring deep expertise in CLM, strong leadership in media and agency management, and a proven ability to drive agile, iterative improvements to marketing performance - leveraging advanced mar-tech and data platforms to deliver measurable outcomes. A key part of this role is driving the adoption and strategic integration of Barclays'Customer Data Platform (CDP). You will harness the CDP to enable hyper-personalised, real-time engagement at scale, including the use of GenAI content creation tools to unlock greater personalisation. You will also play a leading role in transitioning BUK Marketing from campaign-based communications to omni-channel, journey-based programmes, working closely with data planners and analysts to deliver advanced decisioning frameworks and insight-led, continually optimised customer journeys. Tobesuccessfulasa Senior Marketing Manager - Customer Lifecycle Management,youshouldhaveexperiencewith • Proven experience in planning, developing and executing world-class, data-driven communication programmes across multiple channels, touchpoints, and customer segments., • Deep specialism inCustomer Lifecycle Management, with a track record of driving measurable uplifts in customer lifetime value, product holding depth, spend engagement, and digital adoption., • Hands-on experience working withCustomer Data Platforms (CDPs)anddecisioning platforms, including journey orchestration and signal-based targeting., • High level of data literacy and experience collaborating with data planners to design and optimise customer journeys., • Experience in developing and executing marketing strategies across media, direct, and owned channels-including in-app marketing., • Capability in performance optimisation through continuous refinement of communication programmes. Someotherhighlyvaluedskillsmayinclude • Experience working within regulated or service-based industries such as banking, utilities, or telecommunications., • Knowledge ofGenerative AItechnologies to enhance marketing performance and media strategies., • Good understanding of regulatory frameworks and compliance in marketing and customer communications., • A well-established track record in optimising performance across paid media channels with proven commercial results., • Experience operating within an agile marketing model, using sprint-based planning, test-and-learn cycles, and continuous optimisation to improve campaign effectiveness. You may be assessed on key critical skills relevant to success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, alongside job-specific technical capabilities. This role can be based inLondon (1CP)orNorthampton. Purpose of the role To develop and implement marketing strategies to promote brand, products, and services across various markets Accountabilities • Development and implementation of marketing strategies and delivery that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape., • Collaboration with product development, sales, and other departments to align marketing efforts with overall business objectives, to achieve specific, well defined outcomes, as needed., • Development of compelling and targeted content for various marketing channels, including print, media and related collateral, if needed., • Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns., • Management of the marketing budget, allocating resources to maximise ROI., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Join us as a Senior Proposition Manager within our Partnerships team working within our Barclaycard Payments Acceptance business. Working as part of the Partnership leadership team, responsible for all propositional development activity to drive the strategy and growth of the Partnership business. Core focuses will be to proactively identify and develop propositions to deliver compelling partner and client experiences and maximise overall satisfaction and advocacy . Support the execution of Partner business development through effective promotion and use of a strong network. Essential Skills/Basic Qualifications: • Deep knowledge of the Acceptance Payments sector, • Strategic thinking - ability to assess and consider new business development opportunities, • High level of interpersonal skills demonstrated by excellent oral and written communication, • Team focused individual, with the confidence to successfully interact with some of the Bank's most sophisticated and complex clients, • Proposition development including the crafting of core values with competitive analysis & market positioning, • Customer & market research including analysing market trends, competitor offerings, and customer pain points, • Go-to-Market strategy: Collaborating with marketing, sales, and product teams for effective launches, • Performance monitoring & optimisation: Tracking key performance indicators (KPIs) including adoption, revenue, and retention, • Ability to proactively take personal initiative in terms of planning, organising and balancing workflow commitments This role is London based. Purpose of the role To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. Accountabilities • Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance., • Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings., • Response to customer inquiries,resolution of issues,and provision of guidance on product usage.., • Presentation of the advantages and features of the product to potential customers,building trust and encouraging adoption., • Assistance with the development and execution of marketing materials for the product,such as brochures,presentations,and online content., • Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

About Realty An excellent opportunity has arisen to join Realty Insurances, a highly successful, specialist, independent insurance broking firm in the heart of the West End of London. This ambitious company is in the envious and unique position of being part of Grosvenor, one of the pre-eminent private international property companies whose activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives. Realty Insurances, established in 1950, is authorised and regulated by the Financial Conduct Authority. The company specialises in providing advice and arranging insurance for commercial and residential property owners and developers, rural estates and farms, and private clients. The company places in excess of £40 million in insurance premium per annum into the insurance market and, having grown consistently in recent years, is now recruiting to deliver the next phase in its growth ambitions. Purpose of Role Exemplify, maintain and enhance Realty's and Grosvenor's brand and reputation with clients, within the insurance industry and generally. Support the company maintain service excellence and consistently deliver great customer outcomes, and to meet and attempt to outperform its targets. Actively work in client relationship management, service and retention, broking, claims management and negotiation, and underwriter, risk engineer and loss adjuster relationship management. Contribute to growth through business development activity, thought leadership and product development. Participate in change projects relating to the enhancement and improvement of the business. Be a role model, positively motivate and support the team, and provide informal knowledge sharing and training to colleagues. Key Responsibilities FCA Function Understand and comply with the requirements and expectations of the FCA's individual conduct rules (COCON 2.1 Individual conduct rules - FCA Handbook). Understand and comply with the requirements and expectations of the FCA's senior manager conduct rules (COCON 2.2 Senior manager conduct rules - FCA Handbook). Client Service Within a client service team structure, lead or support service delivery as required. Undertake client facing functions ensuring that the clients receive excellent insurance advice and service, and have an appropriate insurance programme that reflects the risk profile. Complete administration and quality control responsibilities in accordance with compliance and operating policies and procedures. Fulfil consultancy mandates in which a client will pay the company a fee for advice rather than insurance broking. Maintain relationships with loss adjusters, deliver claims service and manage large claims to secure best outcomes for clients. Maintain effective relationships with the underwriting community and negotiating terms with underwriters. Business Development Develop further business from existing clients by identifying cross selling opportunities and requesting referrals and introductions. Participate in the response to new business enquiries and opportunities referred to Realty, including taking part in broker tenders. Generate new business opportunities and sales by proactively creating, developing and managing a portfolio of prospects, and maintain pipeline and sales data in the CRM platform. Develop and leverage your own network of contacts with real estate professionals and suppliers and attend real estate industry networking events to promote awareness of Realty. Contribute to the ongoing development of the client value proposition, new product and service development and thought leadership. Participate in marketing initiatives, organising content and materials and procuring and managing events. Maintain a comprehensive knowledge of competitor and industry activity and feedback market intelligence. Leadership Demonstrate professional maturity. Collaborate with colleagues in servicing the company's client portfolio and assisting with technical insurance questions and issue. Adhere to compliance procedures and maintain quality control to ensure that customers receive great outcomes, are treated fairly at all times and remain with Realty in the long term. Maintain learning and development appropriate to the role and achieve the annually required hours of CPD. Participate in special projects to deliver corporate objectives and change relating to the improvement of the business. We know flexibility is important and take a hybrid approach to working, please contact us for further details. We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on to discuss. To apply for this job please click on "Apply". To begin your application you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here -

Head of Marketing - £65K-£75K + Great Benefits - London - Food Market I have partnered with a leading food business that are well-known across London for having the tastiest products on the market. With strong values and vision, this is a great opportunity to join a small team on the road to something great! Sitting within the marketing team you will work and report into the Founder of the business to be hands on with strategic and execution aspects. Key Responsibilities: Develop the brand engagement through creating compelling customer acquisition initiatives Take ownership across digital, social media, email channels Execution of loyalty programs to drive retention and acquisition of customers Plan crisp seasonal promotions and events for revenue and sales Own the marketing budget to optimise ROI Skills & Experience: Essential to have food industry experience Strong 360 in all marketing channels Proven track record of driving growth and increase in customer engagement across the platforms Having a hands-on approach to strategic execute the highest quality of marketing *Rates depend on experience and client requirements

Conversion Rate Optimisation (CRO) Specialist - London- 12 Months - £350-£380 Umbrella A global technology company are looking for an experienced CRO Specialist to join their team on an initial 12 month assignment. This position is crucial to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalised journey building. Responsibilities: • Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics., • Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities., • Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress, • Map and optimise customer journeys across the product life cycle, identifying friction points and opportunities for growth., • Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.)., • Develop and maintain a journey playbook to ensure consistency across user segments., • Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion., • Partner with data teams to segment users and personalise journeys., • Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or E-commerce experience preferred)., • Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar., • Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation., • Proficiency in journey mapping and life cycle design with a customer-centric approach., • Strong understanding of UX best practices, persuasion principles, and behavioural psychology. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We're looking for a Lifecycle Marketing Manager to join our Financial Services Client at a pivotal moment where you will own the life cycle strategy, define and deliver end-to-end marketing programs across the customer journey. In this role you will support in driving retention, cross-sell, and up-sell campaigns, ensuring customers see continuous value. You'll play a key role in shaping customer engagement strategies during a high-growth phase, have exposure to cross-functional teams and leadership, driving initiatives that directly impact retention and revenue and join a team that values creativity, collaboration, and agility. Other role requirements will involve • Project manage complex campaigns - from planning through execution, measurement, and iteration. Create and adapt customer-facing content (with the support of our content team). * Work cross-functionally with analysts, product, engineering, CRO, and content colleagues to bring initiatives to life. * Adapt and innovate strategies in line with new product capabilities and platforms post-launch. Key skills needed: * A strong background in retention/life cycle marketing (experience in SaaS, fintech, or subscription-based products is highly valuable). * Ideally hold 5+ years' experience in life cycle or CRM marketing * Proven project management skills and ability to work with multiple stakeholders. * Comfortable in a fast-paced, evolving environment where priorities shift quickly. * Experience in the EMEA market is a strong plus. *Rates depend on experience and client requirements

Customer Success Growth & Retention Manager. The organisation is redefining Customer Success—transforming it from a cost center into a true value driver. This role offers the opportunity to design and execute customer success strategies that directly impact retention and growth.

We're hiring: Customer Success Lead - UK £60,000 3-4 days a week in London My client is on a mission to reinvent business banking in the UK Backed by top global VCs and fresh from transforming payments, they are now expanding into the UK and need a Customer Success Lead to shape the journey. You'll: * Build & lead their UK Customer Success team * Own the customer journey from onboarding to retention * Drive regulatory excellence (FCA, Consumer Duty, GDPR) * Be the voice of the customer across the business You are: * 5+ years in fintech/financial services success or account mgmt * Experienced team leader * Strong communicator & problem solver * Comfortable in a fast-paced, high-growth environment Why join? Competitive salary + equity, hybrid work, and the chance to shape fintech from the ground up in the UK. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

MOTORS & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. We're on the lookout for a dynamic Sales Manager to lead one of our four high-performing Account Management teams, reporting directly to the Head of Account Management. In this role, you'll be responsible for guiding and developing a team of 8 Account Managers who focus on retaining and growing a diverse portfolio of small to mid-sized car dealerships. Reports To: Head of Account Management Contract Type: Permanent Location: Richmond UK, Hybrid About the role: This isn't your average Sales Manager role, we're looking for someone who thrives on driving performance, spotting growth opportunities, and inspiring a team to exceed expectations. You'll shape and execute smart sales strategies, monitor key performance metrics, and work cross-functionally to hit commercial targets. What you'll do; • Lead, mentor, and motivate a team of account managers to achieve individual and team sales targets., • Develop and implement strategies to retain and grow client accounts, ensuring customer satisfaction and loyalty., • Analyse account performance metrics and develop action plans to address areas for improvement., • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to identify opportunities for upselling and cross-selling., • Serve as the primary point of contact for escalated client issues, working to resolve issues in a timely and satisfactory manner., • Monitor market trends and competitor activity to identify opportunities and potential threats., • Analytical mindset, with the ability to analyse data and market trends to inform strategic decision-making., • Prior experience in managing an Account Manager team is crucial, along with a demonstrated history of consistently meeting and surpassing revenue, retention targets, and KPIs., • High capability of emotional intelligence, displaying strong leadership and team management skills, with the ability to motivate and develop team members., • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders., • Self motivated, driven and results oriented with a customer-centric approach and a clear commitment to delivering exceptional service, driving client satisfaction., • Ability to thrive in a fast-paced, dynamic environment and adapt to changing circumstances and priorities. Perks & Benefits We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority. Financial reward • Competitive Pay, • Discretionary Bonus, • Pension Scheme (up to 9% Employer Contribution), • 25 days holiday per year growing with length of service, • Hybrid and UK Remote working depending on role, • Generous Family Friendly Leave, • Private Healthcare Insurance, • Private Dental insurance cover & Cashback., • Online private GP service., • Generous sick pay support, • Social & Inclusion Calendar - packed with events. Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!

Job Title Marketing Lead, Embedded Services Job Description Once in a lifetime career opportunities like this are rare so read on! At Sage, we're rapidly scaling our Embedded Services team, taking our platform proposition to the world's most dynamic small business platforms, fintechs and vertical SaaS providers. To help us on this mission, Sage is now looking for a dynamic, strategic and results-driven Senior Marketing Manager to lead and execute regional field marketing programs with platform partners that drive pipeline, engage strategic accounts, and support revenue growth. This role will work closely with Business Development, Product Marketing, and Demand Generation teams to plan and deliver high-impact marketing programmes and experiences from inbound and outbound campaigns to ABM and account-based activations, to major trade shows and regional roadshows. You'll own the strategy and execution of programmes that elevate the awareness of Sage as an embedded services brand, bring our proposition to life on the website and other channels, nurture prospects, and accelerate pipeline opportunities across key verticals and segments. This is an exciting opportunity for a field marketer who thrives at the intersection of creativity, high performance and business impact, with a passion for market disruption and a growth mindset. Location - Hybrid, 3 days per week from our London Office. Key Responsibilities • Plan, execute, and optimise enterprise marketing programmes that drive awareness and establish Sage as the market leader in embedded services., • Build inbound and outbound marketing programmes that drive demand generation for Sage embedded services and fuel the pipeline., • Partner with Business Development to support territory plans and account-based strategies, including the creation of ABM programmes to target platform partners and key decision-makers., • Develop integrated marketing programmes that leverage content, digital, and outbound tactics to drive engagement and build pipeline for mass platform acquisition., • Create marketing collateral that supports complex buyer committee needs, including tech audience of developers as well as C suite decision makers., • Align field marketing efforts with regional and global revenue goals to drive awareness, engagement, pipeline acceleration, and customer retention., • Develop event strategy for embedded services, to include in-person/virtual events, including trade shows, roadshows, webinars and industry conferences., • Own event lifecycle including planning, budgeting, logistics, content/messaging, vendor management, and on-site execution., • Measure performance, analyse ROI, and continuously refine campaigns and events based on data and feedback., • Maintain strong relationships with internal stakeholders, including Product Marketing, Brand and Business Development to ensure programme alignment and execution., • Support quarterly and annual planning processes and report progress against KPIs., • Champion the brand and deliver exceptional partner and prospect experiences. Experience and Skills; • Experience in B2B SaaS field marketing, demand generation, and/ or enterprise performance marketing, preferably in the fintech, accounting tech, or developer API services sector., • Proven track record in supporting marketing initiatives to scale new products or categories, especially involving awareness-building in greenfield segments., • Demonstrated success planning and executing field programs that drive qualified pipeline and revenue impact., • Cross-channel experience working with content marketing, social/Webinars/events (virtual and in‑person), PR, and partner-led activations., • Hands-on experience managing end-to-end events including third-party trade shows, webinars, and executive engagements., • Proven track record collaborating with Product Marketing and Sales/ Business Development to build territory-level plans, support account-based marketing, and influence key buying groups., • Experience using CRM and marketing automation tools such as Salesforce, etc., • Experience working in high-growth or matrixed organizations with cross-functional teams., • Familiarity with ABM platforms, intent data, and enrichment tools is a plus. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-SW1 Function Performance Marketing Country United Kingdom Office Location London Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand

Director of Product – Fintech/Payments London – Hybrid Up to £150,000 The Company: A leading player in the fintech and payments space is scaling its customer-facing digital wallet and payments offering. With ambitious growth plans across multiple international markets, they are seeking a Director of Product to define and deliver the next phase of their product strategy. The Role: As Director of Product, you will own the product roadmap end-to-end, driving vision, execution, and market growth. This is a high-impact role, working across engineering, design, compliance, and risk, while also influencing senior leadership on strategy. You will lead a team of Product Managers and play a central role in shaping how the business scales its payments product globally. Key responsibilities include: • Leading the full product lifecycle from ideation through launch and scale., • Driving strategies to grow adoption, transaction volumes, and revenue., • Conducting market research and analysing payment trends to inform direction., • Defining and optimising product KPIs across performance, satisfaction, and retention., • Managing global rollouts and adapting strategies to market nuances., • Mentoring and developing a high-performing product team. Your Experience: • 7+ years in senior product leadership, ideally Director-level., • Proven track record in payments or fintech, with deep knowledge of gateways, transaction flows, and security., • Experience managing global launches and scaling customer-facing financial products., • Strong analytical skills combined with user-first product thinking., • Skilled communicator with experience influencing senior stakeholders., • Background in mobile-first products and cross-market strategies. Why Apply? • Lead product strategy for a growing fintech offering with international reach., • High visibility role with direct impact on revenue and user growth., • Opportunity to shape how a payments product scales across multiple markets., • Build and lead a talented product team in a fast-paced, mission-driven environment.

Financial Planner – All high worth clients provided! To £70,000, plus bonus Central London Due to continued expansion, we have been retained by a prestigious boutique Wealth Planning firm, with an in-house DFM team, to recruit an ambitious Financial Planner. All clients will be provided, which are mass affluent or UHNW and you will not be required to move clients over or self-generate new clients. The firm has some incredible propositions and exclusive cash management facilities, that enable its clients to safely maximize their portfolio value and at the same time increase the revenue within your client bank. The added benefit to this role is you will have a support and mentorship from a Director, to assist in the handover of the clients to you. Responsibilities • Managing an existing client bank of circa 80-100 clients, • Targeting the acquisition of new clients for the Firm through Business Development activities; pro-actively representing the business and taking the initiative to meet new potential clients;, • Contacting clients that are currently unengaged with their service, rebuilding the relationship through financial planning advice;, • Work with investment managers to identify opportunities for existing clients;, • Actively refer clients and prospects to other services and specialisms offered., • Service clients on an ongoing basis, conducting annual reviews and ensuring that the client remains on track to achieve their objectives;, • Carry out all activities in a compliant manner in line with internal procedures and regulatory requirements. Competencies / Skillset • Getting Things Done – Delivers on agreed objectives promptly; prioritises workload; remains professional under pressure., • Communication & Sharing Knowledge – Confident, clear and accurate with all communication. Maintains accurate records and makes effective use of new technology., • Customer Service – Positive attitude to find solutions in line with TCF principles. Uses customer feedback to improve service., • Effectiveness & Adaptability – Able to maintain a high volume of work, striving for continual improvements. Understands individual contribution in relation to corporate objectives. Presents a positive image and approach to change., • Team Working – Shares knowledge, skills and experience with colleagues; understands team goals; is cooperative and supportive of others., • Client focus and concern for quality – good financial planning knowledge and ability to deliver advice in an understandable manner to clients, ensuring client satisfaction and retention, • Actively participate in the sharing of knowledge – to both Wealth/Financial Planners and Investment Managers, • Market Knowledge – Maintain a full and proper understanding of the financial services market, • Commercial Sense – manage each client relationship on a sustainable and profitable basis, dealing with issues promptly and appropriately Experience / Qualifications • Must hold the CII Diploma in Regulated Financial Planning (DipPFS) qualification, • Previous experience of providing financial planning advice to clients, • Previous experience in business development and growing a client book

Senior Data Scientist - Forecasting, Propensity and Segmentation. As a Senior Data Scientist, you’ll own the end-to-end delivery of machine learning models that drive revenue growth, improve customer retention, and optimise decision-making.

Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. Overseeing the customer service Japan team operations, monitoring team performance metr

Lead onboarding and retention by driving programmes of adoption to maximise the value customers get from our products Lead routines to establish customer success goals, proactively monitor achievement of these, ensure collaborative approaches to business reviews with customers with shared agendas an

The Senior Product Manager will lead the development and optimisation of the subscription product.This role involves driving growth, improving customer retention, and enhancing user experience through strategic product management.High-growth scale up organisation with products in the FMCG space.Lead

Responsibilities include: Lead, develop and inspire the marketing team across content, digital, events, brand, and product marketing Own and deliver the marketing strategy for customer acquisition, engagement and retention across schools, MATs and local authorities Champion the Bromcom brand across

Key Responsibilities: Develop the brand engagement through creating compelling customer acquisition initiatives Take ownerships across digital, social media, email channels Execution of loyalty programs to drive retention and acquisition of customers Plan crisp seasonal promotions and events for rev

We are seeking an experienced Customer Service Team Leader to join our dynamic team and lead a group of 10 staff members in the Customer Retention department of our insurance services. Deliver sales through service focusing on fair customer outcomes. The ideal candidate will have a proven track reco

You'll help them answer the big question - are they working?. Strong analytical mindset; not just dashboards but the ability to break down problems logically. Ability to define, measure and communicate insights clearly.

Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan Identify customer pain points and guid

Sytner Group has a rare and very exciting opportunity for an experienced Head of Sales to join our management team at Mercedes-Benz of Bedford. As a Mercedes-Benz Head of Sales, you will be responsible for the profitability in both the new and used vehicle departments and for customer retention. The

Overview Head of Growth Marketing. A fast-moving AI startup is looking for a Head of Growth Marketing to supercharge customer acquisition, engagement, and retention across every channel imaginable — from paid ads to lifecycle campaigns. You’ll be the architect of their growth engine, leading str

Able to deliver under pressure and exceed expectation, the Sales Manager is expected to drive outgoing, hunting sales, and contribute to the management and retention of existing accounts, whilst capturing a new and enlarged customer base. Customer management through full sales cycle. Line management

Customer Success Principles: Strong knowledge of best practices in customer success, to enhance the levels of customer engagement to deliver high satisfaction and retention rates. Customer lifecycle: Experienced in understanding operational challenges for customer success mangers and work through pl

We're hiring: Customer Success Lead - UK. Build & lead their UK Customer Success team. Own the customer journey from onboarding to retention.

🔹 We're Hiring: Portfolio Manager – Real Estate Finance 📍 Hybrid Position - London Based Join a fast-growing Challenger Bank in a pivotal role where risk, relationship management, and revenue growth go hand in hand. ✨ What You’ll Be Doing ✔ Own a High-Value Portfolio – Manage a book of Investment Real Estate Finance clients, focusing on retention, growth, and long-term value. ✔ Spot Opportunities – Identify new business within your portfolio and deliver profitable, compliant lending solutions that drive regional performance. ✔ Balance Risk and Reward – Conduct detailed client reviews, assess credit risk, and manage arrears alongside the Credit Collections team. ✔ Be a Strategic Partner – Work with senior leadership to shape regional sales strategy and build key client and broker relationships. ✔ Drive Operational Excellence – Maintain accurate sales records, forecasting, and reporting to support smart decision-making. ✔ Elevate the Client Experience – Promote customer feedback initiatives and champion service and product improvements. ✔ Stay Market-Smart – Keep an eye on industry trends and competitor activity to help refine products and protect your competitive edge. 🔍 What You Bring A strong track record in portfolio management and specialist lending. You’ll be confident navigating complex credit assessments, and committed to delivering fair and positive customer outcomes.

📍 London (1 day per week in office – Liverpool Street or Wimbledon Office) 💼 £80,000 + Performance Bonus (5–25%) + Excellent Benefits 🕒 Full-time / Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do • Lead the design of seamless, insight-led services across multiple touchpoints, • Redefine customer journeys and translate them into strategic, scalable design solutions, • Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements, • Advocate for customer-first thinking across optimisation and new product development, • Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders, • Present to leadership and influence at ExCo/C-suite level What We’re Looking For • Established years of experience in service or UX design, ideally in complex or regulated environments, • Expertise in service blueprinting, user journey frameworks, and digital product optimisation, • Confident communicator and facilitator, able to lead workshops and stakeholder sessions, • Strong understanding of insight and research, with a strategic mindset and attention to detail, • Experience with Figma, whiteboarding tools (e.g., Miro), or equivalent, • Comfortable navigating ambiguity and contributing to a collaborative, feedback-led design culture, • Diverse backgrounds across digital, professional services, consulting Why This Role? • Work within a supportive and diverse team of 10, including insight analysts and service strategists, • Flexible working culture — including part-time schedules and core hours, • Get exposure to C-suite level work and projects already delivering tangible business results, • Be part of a high-impact team with a strong critique culture and pro bono initiatives, • Contribute to roadmap-shaping projects focused on customer growth, retention, and optimisation To apply for this Senior Service Designer position, please send you CV and portfolio to *Due to the high volume of responses, if you have not received a response in 48 hours please take it that you have unfortunately been unsuccessful. Our client won't be able to sponsor, so please bear this in mind ahead of applying. We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.

Senior Strategy and Operations Manager London £100k-£110k We’ve partnered with one of Europe’s fastest-growing HealthTech companies to find a Senior Strategy and Operations Manager. In this high-impact role, you’ll work closely with the GM of one of their biggest categories that is growing 100% YoY. You will spearhead cross-functional projects across pricing, product innovation, commercial strategy, and partnerships — all aimed at enhancing the patient experience. This role suits someone who is relentlessly customer-focused, data-savvy, and excited to help build a market-leading solution in Healthcare. What you'll be doing:- • Tackle complex strategic challenges by breaking down issues to their core and developing innovative, high-impact solutions across the patient care journey — from initial patient acquisition to long-term engagement and retention., • Customer-centric mindset: Continuously listen to and learn from patients to understand their experiences, concerns, and goals. You’ll ensure their voices shape every category-focused initiative., • Lead product and feature development: Work alongside product, clinical, and technology teams to identify and implement improvements that respond to patient input and achieve measurable results., • Execute with precision: Navigate both strategic planning and hands-on execution — from crafting the category vision to managing detailed implementation plans., • Establish operational excellence: Create scalable processes and systems that consistently deliver quality care efficiently and at scale. What we are looking for:- • You have 8+ years of experience at a top-tier consulting firm or in a strategic, operational, or growth-focused role within a relevant industry, such as Healthcare, Consumer or Digital business., • You will need to show prior experience in launching or scaling a customer-facing initiatives., • You possess a data-driven mindset, with proven experience in building financial models to drive decision-making., • As a versatile generalist, you're comfortable zooming out to shape high-level strategy while also diving into the details to solve complex, hands-on challenges., • Robust commercial expertise – you’re skilled in pricing strategy, financial analysis, and establishing key performance indicators.

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day / 74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next steps will be shared with shortlisted candidates by COB Thur 4th Sept. Due to the high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: • Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support)., • Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs., • Be the voice of the customer, leveraging insights, data, and feedback to champion improvements across all digital touchpoints., • Translate strategic goals into actionable roadmaps, partnering with product, design, engineering, and marketing teams., • Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments., • Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines., • Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation., • Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer experience., • Regularly report on performance metrics to senior leadership, showcasing achievements and identifying areas for further development., • Collaborate with cross-functional teams to deliver cohesive and seamless experiences across various channels (web, app, and service)., • Influence stakeholders and align priorities across multiple business units., • Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: • Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience)., • Demonstrated success in digital product, journey, or experience management., • Solid understanding of digital analytics, customer research methodologies, and CX best practices., • Experience with journey mapping tools, A/B testing platforms, and personalization technologies., • Proven ability to manage multiple projects involving cross-functional teams in an Agile environment., • Exceptional communication, stakeholder management, and influencing skills. Nice-to-Haves: • Experience in financial services, SaaS, or e-commerce customer journeys., • Familiarity with CRM and marketing automation platforms., • Deep understanding of small and medium-sized business (SMB) customers and their digital needs., • A track record of delivering measurable improvements to conversion rates, customer retention, or customer satisfaction. Client Description: Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

Job Title: Operations Director Location: London (or within a commutable distance, flexibility available for the right candidate in surrounding areas) Contract: Full-Time, Permanent Reports to: Chief Executive Officer Salary: Competitive + Company car or car allowance + Performance Bonus About Busy Bees Busy Bees are a global leader in early years education. We’re a values-driven organisation built on care, quality, service and people. With over 1000 centres globally, and ambitious growth plans in the UK and Europe, there’s never been a more exciting time to join our leadership team. We’re now looking for a proven senior operations leader to take on a pivotal role within our UK leadership team as Operations Director, with responsibility for driving performance across a large, high-profile region that includes our London centres. About the role As Operations Director, you will be accountable for the overall performance, quality, compliance, and leadership of multiple early years education centres. This is a strategic and delivery-focused role that will work closely with the CEO and wider UK and European leadership team to drive growth, performance and transformation across your region. What you will do • Lead and inspire a team of senior operational leaders across a portfolio of centres, • Ensure operational excellence, safeguarding, compliance, and high-quality education delivery, • Be accountable for regional P&L, budget delivery and resource optimisation, • Drive performance across occupancy, compliance, engagement and profitability, • Shape and implement initiatives across employee engagement, retention and talent development, • Scope and support the rollout of tech solutions, new processes and acquisition integrations, • Collaborate cross-functionally with HR, L&D, Finance, and IT to deliver best-in-class services, • Act as a change leader, embedding a culture of high performance, care, and continuous improvement Who We're Looking For We are looking for a high-performing individual who is either currently operating at this level or above but ready to progress into a more complex, fast-paced, and high-growth environment. Someone highly commercial, people-focused, and operationally rigorous. You’ll be confident making decisions at pace, navigating complex stakeholder environments, and delivering measurable results across a large, dispersed, service-based organisation. Essential experience • Substantial leadership experience at Operations Director/COO level, • Demonstrated success managing multi-site teams and senior direct reports, • Background in retail, healthcare, childcare or other regulated service environments, • Strong understanding of the London market including cost dynamics, workforce supply, and customer expectations, • Proven experience leading transformation and strategic initiatives, • Strong track record in budget ownership, financial performance, and KPI delivery Key capabilities • Exceptional leadership and coaching skills, you get the best from your people, • A commercial mind, with a strong grasp of cost, value and performance levers, • Data-driven decision making and proven experience using insights to drive change, • Excellent communicator, able to engage at every level from frontline teams to Board, • Strategic thinker with operational discipline and attention to detail, • Passion for early years education, safeguarding, and improving outcomes for children., • Flexible approach to working hours, including travel across the UK and occasional European visits If you're ready to bring your experience to a purpose-led, high-impact leadership role we want to hear from you!

The Integration Transformation Director will lead and drive large-scale integration and transformation programs, ensuring that business strategies are effectively executed and operational synergies are realised. This role will act as a key bridge between executive leadership, business units, and technology teams to deliver measurable value, streamline processes, and enhance organisational performance during periods of change (e.g., mergers & acquisitions, restructuring, digital transformation). £110 – £120 per hour – Outside IR35 Key Responsibilities Strategic Leadership • Define and execute the overall integration and transformation strategy aligned with corporate goals., • Partner with the C-Suite and senior leadership to identify opportunities for operational efficiency, process optimization, and cultural alignment., • Act as a change champion, fostering a culture of agility, innovation, and continuous improvement. Integration & Transformation Execution • Lead end-to-end integration initiatives for mergers, acquisitions, or divestitures, ensuring delivery of synergy targets., • Oversee cross-functional transformation programs spanning operations, finance, technology, HR, and customer-facing functions., • Establish and manage the Transformation Management Office (TMO) or Integration Management Office (IMO) as required. Stakeholder Engagement & Communication • Serve as a trusted advisor to executives, boards, and external stakeholders., • Drive effective communication strategies to ensure alignment across global teams., • Manage stakeholder expectations, addressing risks and resolving conflicts proactively. Governance, Risk & Performance Management • Define governance frameworks, KPIs, and success metrics to measure progress and ensure accountability., • Identify and mitigate risks associated with complex integrations and transformations., • Ensure compliance with regulatory, financial, and organizational standards throughout the change journey. People & Culture • Lead cultural integration efforts, ensuring alignment of values, employee engagement, and retention., • Coach and mentor senior leaders and teams navigating transformational change., • Build and sustain high-performing cross-functional teams to deliver on strategic objectives. Qualifications & Experience • Proven experience (10+ years) in leading complex integration and transformation programs within multinational organizations, consulting, or private equity-backed environments., • Demonstrated success in M&A integration, enterprise transformation, or digital modernization initiatives., • Strong track record of strategic program delivery, driving cost efficiencies, operational improvements, and cultural alignment., • Exceptional stakeholder management skills with the ability to influence and inspire executive leadership and global teams., • Strong financial and commercial acumen; ability to translate strategy into execution with measurable outcomes., • Deep understanding of organizational design, operating models, and process re-engineering., • Advanced degree (MBA or equivalent) preferred

`` About the Company We are proud to have partnered with one of the UK’s leading purpose-built student accommodation operators. This is a unique opportunity to join a business that truly believes in partnerships and is committed to delivering the highest standards. You have the chance to be part of an experienced, commercially driven leadership team, where you will have the platform to grow your career and make a real impact. This is more than operations. It’s about leading people, shaping strategy, and driving performance. About the Role You have the opportunity to: • Represent all facets of the business within your division., • Build strong senior client relationships, ensuring governance and trust., • Deliver on contracts while influencing the wider strategic agenda. Responsibilities • Lead health & safety across teams and services., • Deliver contract performance in line with FMAs and governance standards., • Drive client satisfaction (NPS) and support retention., • Oversee lettings and marketing strategies., • Manage compliance (Licensing, HMO, ANUK, territory-specific)., • Support staff retention, ENPS, and career pathways. You will also: • Set and manage objectives for your teams to deliver contracted services., • Lead quarterly client meetings and portfolio reviews., • Monitor asset performance and implement improvement plans., • Ensure customer service excellence across all touchpoints., • Build university networks and manage nomination agreements., • Provide monthly reporting on portfolio business performance. Qualifications • Proven leadership experience in PBSA. Required Skills • Strong commercial and financial acumen., • A track record of delivering against contracts, budgets, and strategic plans., • Inclusive leadership that inspires teams and builds long-term capability. Pay range and compensation package • competitive POA “We are an equal opportunity employer, committed to creating an inclusive environment where everyone can thrive. Apply now or connect with us to learn more.

Senior Product Analyst London | £75,000 - £85,000 + Stock Options & Pension | Hybrid (3 days in-office) A leading fundraising platform is seeking a Senior Product Analyst to join their growing team. This innovative business blends exciting prize draws with charitable giving, offering customers the chance to win luxury prizes while raising money for charity. With an evolving product suite, including a new app, you'll play a key role in shaping the future of the platform. The Role As a Senior Product Analyst, you'll work closely with the product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities • Lead A/B testing and experimentation to optimize product features and customer flows, • Analyze customer data to identify trends, improve app usage, and drive retention, • Collaborate with product managers and engineers to shape new propositions and features, • Use SQL to analyze large datasets, testing hypotheses, and generating insights, • Support pricing tests and assess product performance against business goals, • Help iterate on the website and app, continuously improving user experience What We're Looking For • 4+ years of experience in product analytics, with a strong focus on A/B testing and SQL, • Strong SQL fluency (window functions a bonus), • Commercial acumen - understanding how product decisions impact metrics like lifetime value, • Creativity and strategic thinking - the ability to generate new ideas based on data insights, • Experience working cross-functionally with product, engineering, and analytics teams, • Strong problem-solving skills and the ability to break down complex issues The Offer • £75,000 - £85,000 base salary, • Stock options, • 9% pension contribution, • 30 days holiday + bank holidays, • Hybrid working (3 days in Holborn office) Interview Process • Initial recruiter screen, • Technical interview (SQL, experimentation, and problem-solving), • In-depth discussion of past experience and cultural fit, • Final interview with Head of Growth - discussing the business model and your potential role

Product Management Graduate Programme Fixed term contract Hybrid working with regular office days in London £30,000 per annum The Role As a Graduate, you will be part of a team of product specialists, designers, developers and data analysts that build and maintain Rare’s suite of cutting-edge diversity software products. The one year programme provides an opportunity to roll onto a permanent job at Rare for successful candidates. Main responsibilities: • Be the main point of contact for student queries relating to our software, • Help test our products before feature releases, find and report bugs and help to iterate solutions with our developers, • Configure product builds for our clients, • Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, • Help develop simple, intuitive and effective software solutions, • Assess current competitor offerings, seeking opportunities for differentiation, • Client onboarding About Rare Rare is a multi-award-winning recruitment technology company. We build cutting-edge software that helps our clients make better hiring decisions. Through our award-winning products we’re changing who gets hired and how. We’re helping organisations to be smarter, to look not just at someone’s achievements, but at the context in which those achievements occurred. We’re helping employers look more like the communities they serve. We use a data-driven approach to build digital products to ensure our clients hire the best graduates from diverse backgrounds. Over 150 blue-chip employers use our products. We have contextualised over 3 million job applications. Our contextualised recruitment system increases hires from disadvantaged backgrounds by over 60%. About the Product Team This is an unusual opportunity to join a fast-growing diversity technology company as it builds out its digital products working on exciting, innovative software that is changing access to the elite professions. You will be at the heart of Rare’s digital team learning from experts and engaging with cutting edge technologies. The Product Management team is responsible for bringing new products to market and enhancing existing ones. We work with cross-functional teams to ensure that our software products meet customer needs and achieve Rare’s objectives. This team adds value to Rare by aligning products with customer needs and market trends, leading to increased revenue, customer satisfaction, and retention. It also plays a key role in defining the long-term direction of the business and identifying growth opportunities. About You The key to succeed in this role is to be highly conscientious with high personal standards of integrity and organisation.You must also be a skilled communicator. We are looking for someone with the ability to: • Understand Rare’s social purpose and share our values, • Be keen to learn – you will need to understand our software and services, and the needs of our clients and candidates, • Have excellent attention to detail and organisational skills, • Be flexible - the needs of the business change rapidly, • Be resilient and take feedback well, • Be highly intelligent – both academically and interpersonally Experience and education requirements for the role: • A university degree of at least a 2:1 in any subject. (essential), • At least 3As at A level or equivalent. (essential), • Excellent writing skills. (essential), • Excellent Excel skills. (essential), • Work experience of almost any kind is valuable, especially if it involves customer or client-facing work. (desirable) What we offer At Rare, flexibility is at the core of what we do. We work in a hybrid set-up with access to an office in central London. In addition to meeting regularly with your team, there are company-wide meetings to share knowledge and skills and to strengthen our working relationships. We are a friendly group of people, here you will find some of the brightest, most passionate and warmest people you will ever meet. If you want to be inspired by the people around you, then this is the place for you! Our current benefits package includes pension scheme, live and on-demand online Yoga classes, Christmas Eve off and more. If you are passionate about giving back and making an impact, we want to hear from you, whatever your background. We’re small. You’ll have access to the MD and the other directors. Many of our team are former candidates or clients and have worked in several different areas of our business, honing their expertise and forging their own career path. At Rare we are committed to equal treatment of all current and prospective employees, and we do not condone discrimination based on any of the protected characteristics. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. To be eligible to work at Rare you must hold the Right to Work in the UK. To apply Submit your CV (2 pages max) and a brief cover letter explaining who you are, why you care about what we do, and why you think you’d be good at the job. Also, tell us about a mistake you made (the bigger, the better, we love a good mistake) and what you learned from it.

Reed.co.uk is looking for a Senior Product Analyst to join their team in Holborn, London. We’re on the hunt for a Senior Product Analyst to lead our analytics function and help shape the future of Reed.co.uk. This is your chance to set the standard for product measurement, mentor a talented team, and turn data into strategies that transform customer experience. You’ll be the go-to expert, working hand-in-hand with product and engineering to embed analytics into everything we build. From defining KPIs to running experiments, optimising conversion and delivering insights that drive product strategy, this is a role where your impact will be felt across the business. What you’ll do: • Lead and mentor a team of Product Analysts, setting direction, ensuring quality, and developing their skills, • Define frameworks and KPIs that measure product success and guide decision-making across web and mobile, • Partner with product managers, engineers, and business leaders to shape roadmaps and embed analytics in every stage of development, • Analyse customer journeys end-to-end, uncovering insights that improve acquisition, engagement, and retention, • Design, build, and maintain dashboards and visualisations that make insights accessible and actionable for teams across the business, • Own our CRO programme — designing robust A/B and multivariate tests, monitoring outcomes, and embedding a culture of experimentation, • Spot opportunities for optimisation and recommend strategies that directly impact growth, conversion, and customer experience, • Champion best practices in analytics — from advanced statistical methods to new tools and techniques that push our capability forward What we’re looking for: • 5+ years in product, insights, or digital analytics., • Proven ability to lead, mentor, and inspire analysts, • A strategic thinker who can influence product direction and bring stakeholders on the journey, • Strong SQL expertise and confident with complex queries, • Skilled in visualisation tools (Tableau, Looker, Power BI) and presenting data in a way that drives action, • Hands-on with web analytics tools (Google Analytics, Adobe Analytics, or similar), • Deep experience in experimentation and CRO, including A/B and multivariate testing, • Excellent communicator and a passion for continuous learning and pushing analytical boundaries Benefits • Hybrid working as standard (minimum 3 days per week in office), • 25 days annual leave plus bank holidays, • Flexible holiday scheme, • Paid time off to move home, • Contributory pension scheme, • Enhanced family leave benefits, • Insurance benefits including life assurance, • Love Mondays events, • Discount schemes including gyms and popular retailers, • Range of wellbeing and mental health support avenues, • Central London office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep, • These are just some great benefits we offer everyone working at Reed.co.uk!

DIRECTOR OF CUSTOMER MARKETING UP TO £150,000 HYBRID – 2X A WEEK LONDON Please note, the company is unable to offer sponsorship and you must be a UK resident to apply COMPANY This organisation is an established media and publishing brand, operating at scale with a global audience. Having successfully built a strong subscription base, it is now moving into its next strategic phase: creator-led, membership-driven models. The business is investing heavily in customer engagement, brand differentiation, and community-building as a way to expand its commercial reach and deepen loyalty. THE ROLE This is a senior customer marketing leadership role, taking ownership of customer strategy during a critical shift in direction. The position goes beyond reader revenue to encompass membership, partnerships, and creator-led engagement models. You’ll be responsible for: • Defining and executing customer propositions that increase engagement, differentiation, and brand value., • Driving short-term wins in subscriptions via perks, partnerships, and campaigns., • Building and scaling longer-term creator- and community-led membership models., • Developing strategies to personalise and segment customer engagement at scale. SKILLS Core Experience • Proven ability to build customer propositions and commercial products., • Track record in creating and executing marketing campaigns focused on customer communities., • Strong understanding of data, segmentation, and marketing technology., • Experience in channel evaluation and optimisation., • Resilient, creative, and innovative., • Comfortable generating and testing ideas quickly., • Strategic thinker who can balance pace (6 weeks vs 6 months) with long-term goals., • Able to hold firm on strategy amidst competing internal priorities., • Ideally brings experience outside of traditional publishing.

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week). What you'll be doing: • Own the success of clients in the DACH market, acting as a trusted advisor, • Drive client strategy, retention and expansion, • Collaborate cross-functionally with product, sales, and tech teams, • Work with senior stakeholders at globally recognised brands What they’re looking for: • Fluency in German and English is essential, • Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy, • Confidence managing a range of clients (ideally within SaaS or eCommerce tech), • A strategic mindset with strong commercial acumen, • Excellent communication and relationship building skills Why this role? • Be at the heart of international eCommerce expansion, • Partner with leading retailers and brands across Europe, • Work with a high growth SaaS platform backed by cutting edge tech, • Strong package with bonus, commission, and RSUs on offer

WHO WE ARE We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference—health and wellness practitioners. UNTIL is the home of growth—for the best health and wellness professionals and for exceptional talent. We’re passionate about helping people progress in their careers, providing them with opportunities, support, and exposure to the right experiences. For practitioners, we’re more than real estate—we’re access to the tools, community, and support they need to grow, scale, and thrive in their business. With three central London clubs (Soho, Liverpool Street, and Marylebone), and ambitious expansion plans in 2026, we’re redefining the wellness category by building a community where practitioners and team members can unlock their potential, collaborate, and grow. ABOUT THE ROLE The purpose of this role is to bring to life and create an operation, team and culture that delivers on our member proposition and our behaviours whilst building a market leading guest experience. The AGM is responsible for creating a strong brand name through inspiring and supportive leadership by working closely with the General Manager. This role is critical as it will be one of the main drivers of delivering the best service possible. Whilst leading the creating and executing of all the higher value elements of the proposition, you also need to focus on networking and community, personal and team development to deliver a commercially healthy site. It will require you to work closely with the Community & Events Lead and the Sales team to ensure new members are onboarded properly and set up to be high value and actively contributing to the community. Responsibilities • Building and developing an efficient and effective on-site team that embodies the culture and personality of the brand, • Helping GM with recruitment, • Development of team, • Leadership / personal development, • Running the site in the absence of the General Manager, • Creating and evolving an onsite operating model that consistently delivers a best-in-class service to members across both member services and guest experience, • Process and systems, • Efficiency and execution, • Health & safety, regulatory compliance, • Supporting the management of commercial performance of the site to drive strong contribution to the group, • Member retention, • Utilisation of rooms tracked, • Driving commercial projects such as event hire and growth services, • Building and developing an efficient and effective on-site team that embodies the culture and personality of the brand. This will entail: • Supporting the recruitment and training process of new staff, continually reviewing their delivery to ensure excellence across member and guest experience, • Developing your own leadership skills and acting as a role model for the team, • Creating a culture of personal growth and aligned to our behaviours, • Covering reception during periods of sickness or absence, • Managing the commercial performance of the site to drive strong contribution to the group, i.e. driving various initiatives put forward by Head Office, • Ensuring strong member retention and demand whilst upselling other benefits, • Driving community to achieve targeted utilisation rates across the space, • Processing feedback and requests to improve member experience, • Managing the day-to-day operational running of the site WHAT WE’RE LOOKING FOR • Experience working within a similar role, ideally within Health & Wellness, coworking or a members club, • A real passion for delivering high-end customer service, going above and beyond to create memorable experience, • Excellent commercially and operationally - you will have a good grasp of how to drive commercial success as well as ensuring all daily operations are managed., • Growth Mindset: You’re adaptable, resourceful, and excited to wear multiple hats in a startup environment., • Energised by Fast-Paced Environments: You thrive in a dynamic setting and ideally bring prior startup experience., • Team Player: You’re eager to collaborate and build strong relationships with team members and external partners., • Organised Doer: Exceptional organisational skills with the ability to juggle multiple projects and deadlines., • Passion for Wellness: You care deeply about health and wellness and want to contribute to a brand that’s redefining the industry. WHAT WE OFFER • A collaborative and supportive work environment with opportunities to grow your career as part of our home of growth, where you’ll develop faster than anywhere else., • The chance to play a key role in shaping the future of an innovative and growing wellness brand., • Access to UNTIL’s state-of-the-art facilities and wellness resources., • Vitality Health insurance, • Perkbox benefits platform, • Member credits redeemable against our practitioners’ health and wellness services, • 25 days annual leave increasing by 1 day for every complete year of service (up to a maximum of 30 days), • Additional day off for your birthday

Data Analyst – Product Focused – SQL/Data Warehousing Passionate About Turning Data into Business Impact? Do you thrive on uncovering insights that don’t just sit in reports but actually change the way a business operates? Are you looking for a role where your SQL expertise and analytical mindset can directly influence product decisions and measurable growth? This could be your perfect next role. The Opportunity Our client is an established international digital business seeking a Product-Focused Data Analyst who can bridge the gap between numbers and impact. You’ll be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis. Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great • Use SQL and data warehousing skills to extract, model, and structure data that powers smarter decisions, • Deliver insights that lead to measurable business outcomes such as uplift in revenue, retention, or efficiency, • Collaborate with product and commercial teams to ensure data informs every decision, • Build dashboards and reports that bring clarity and transparency across the business, • Take ownership of projects where the focus is not just on the “what” but the “so what” and “what next” About You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: • Strong SQL skills, with experience querying large datasets and working with data warehouses, • Background in data analysis, BI, or product analytics with evidence of driving business outcomes, • Familiarity with data modelling and ETL processes, • Ability to communicate insights in a way that drives decisions and measurable impact, • Experience with BI tools such as Power BI or Tableau, • Confidence in managing multiple stakeholders and competing priorities Nice to Have • Exposure to product experimentation or A/B testing, • Interest in digital product journeys and customer experience optimisation, • Experience with Python or Google Analytics What’s in It for You • Competitive salary to £50k, • Career development programmes designed to accelerate your growth, • Regular performance feedback to help you progress, • Wellbeing support for you and your family, • A range of local benefits which may include:, • Private healthcare, • Pension scheme, • Life assurance and income protection We are committed to inclusive hiring practices and encourage candidates from all backgrounds to apply. Even if you don’t tick every box, we’d love to hear from you if you bring the right mindset and a passion for using data to make a difference.

Credit Risk Analyst Our Client is the UK’s newest credit card provider that will deliver a range of fair, flexible and easy to use financial services products to UK consumers. We help people make smarter decisions with money, so they can get more out of life. Joining at the start of our journey, creates a unique opportunity to have a significant impact and influence foundational decisions, whilst creating the opportunity for you to grow in your career alongside the growth of the company. We have a solid model framework in place, but are nimble enough to explore innovative ways of working and thinking. This role will have a diverse set of responsibilities, with a focus on leveraging data to drive business decisions, improve customer experiences, and creating efficiencies. Working at a fintech means there is always a lot to do, but you would be part of a wider team that is focused on chipping away at the highest impact areas first, helping develop something great for us and our customers. Responsibilities of the Credit Risk Analyst You’ll be working as part of a wider analytical team to support delivery of existing customer credit strategies, commercial objectives and improved customer outcomes. Campaign Design & Execution: Collaborate with cross-functional teams to design, test, and implement targeted campaigns aimed at improving customer retention and maximising returns. Use data-driven insights to optimise campaign performance and continuously improve results. Customer Segmentation & Targeting: Conduct in-depth segmentation analysis to identify high-value customer groups and tailor strategies to maximise their engagement. Ensure that the targeting of offers and strategies aligns with customer profiles and behaviour to drive optimal results. Compliance & Risk Management: Ensure that customer strategies comply with relevant regulatory requirements and internal policies, mitigating potential risks related to credit risk, customer complaints, and financial outcomes. Performance Tracking & Reporting: Monitor and track the performance of customer-focused initiatives, ensuring that strategies lead to measurable improvements in outcomes. Prepare regular reports to evaluate the impact of changes on customer behaviour, retention, and overall financial performance. Continuous Improvement: Stay up to date with industry trends, emerging technologies, and customer behaviours to continually evolve and refine the credit card strategy. Propose innovative solutions to improve the efficiency of existing processes and optimise customer-facing initiatives. About you Ways of Working Proactive automation of work, to allow more time for analysis and impactful change. Keeping updated documentation, to allow sharing of work and knowledge. Using checks and balances to make sure outputs are correct. Your Approach Self-motivating, with a natural interest in understanding how things work and fit together. Eye for detail and pro-active engagement with others (across the company or externally) when additional information is needed. Happy to work at a growing company, where one day does not always look the same as the next and everyone rolls up their sleeves to help make things happen. Your Experience Exposure working with varying data sources (bureau and openbanking data would be a plus). Foundational understanding of how credit cards work Strong coding skills (e.g. Python / SQL), with a focus on structure and automation Experience building insightful MI Good presentation skills, using the data to tell a story Ability to prioritise workload and manage time effectively, communicating proactively Excited about defining the foundations and best practices to allow automation and smart solutions for our customers.

Head of Revenue Operations Location: London, Piccadilly Circus (with flexibility for hybrid/remote working) On-Target Earnings (OTE): £100,000 - £130,000 DOE Reports To: Chief Revenue Officer Type: Full-time, Permanent About SureCloud SureCloud is on a mission to help organisations secure their futures by driving Governance, Risk, and Compliance (GRC) success. As a recognised leader in the Gartner® Magic Quadrant™ for Integrated Risk Management Solutions, we empower companies to navigate an increasingly complex risk landscape with confidence. Our innovative platform offers comprehensive GRC solutions, including Third Party Risk Management, Compliance Management, Data Privacy Management, Enterprise Risk Management, and more. Powered by Dynamic Risk Intelligence, SureCloud’s platform enables businesses to predict, analyse, and respond to risk before it becomes critical—providing proactive control for long-term business assurance. Trusted by global leaders like HSBC, Specsavers and The Very Group, we’re rapidly scaling to meet the growing demand in the GRC space. Why GRC and SureCloud? The GRC space is experiencing unprecedented growth as organisations across industries face heightened regulatory scrutiny, supply chain complexity, and cybersecurity threats. SureCloud’s agile platform and expert services give enterprises the flexibility to adapt, comply, and thrive—ensuring they can manage risk while seizing new opportunities. As part of our sales team, you’ll play a pivotal role in this transformation, helping enterprises stay ahead in a rapidly evolving world Our Culture At SureCloud, our culture is built around three key values: Curious, Courageous, and Charged. · We’re Curious—we constantly seek new knowledge and challenge assumptions to innovate and grow. · We’re Courageous—we’re not afraid to tackle complex challenges head-on and embrace change. · We’re Charged—we’re passionate, energetic, and driven to deliver the best outcomes for our customers and each other. These values shape how we work together, how we support each other, and how we drive success for our customers. The Opportunity This is a pivotal stategic position, accountable for unifying our go-to-market functions across the entire revenue lifecycle. You will own and continuously optimise our commercial infrastructure and customer journey to drive improvements in pipeline conversion, forecast accuracy, and sales productivity. By leveraging customer success insights, particularly around retention and product usage, you’ll help shape a data-driven approach to sustainable growth. This role is central to scaling SureCloud’s growth engine in a high-autonomy, high-accountability environment. Key Responsibilities Strategy & Planning · Own the end-to-end Revenue Operations strategy across Sales, SDR, Channel, Marketing, and Customer Success · Leverage key customer success metrics such as Net Revenue Retention (NRR) and Customer Health Scores to inform strategic decisions and identify growth opportunities. · Drive initiatives to improve product adoption, expansion, reduce churn, and accelerate Time-to-Value (TTV) across the customer journey. · Track product usage and engagement data to identify at-risk customers, accelerate expansion opportunities, and inform GTM strategies. · Partner with Customer Success and Product to ensure adoption and retention of the Foundations product and other entry-level tiers · Partner with Sales, Marketing, Success and Finance to lead quarterly and annual planning, including segmentation, territory mapping, quota setting, and capacity modelling. · Define and refine GTM operating rhythms (lead flow, handoffs, lifecycle stages, SLAs), ensuring full alignment within HubSpot. Systems & Enablement · Serve as the GTM HubSpot system owner responsible for structure, automation, data hygiene, pipeline configuration, lifecycle tracking, and reporting. · Lead the integration and optimisation of our GTM tool stack: Gong, LinkedIn Sales Navigator, Lusha, LeadIQ and Gong Forecasting · Define ownership of data architecture, quality, and insights across HubSpot and other tools. · Streamline sales workflows, improve CRM usability, and drive adoption through training, enablement, and documentation. Forecasting & Analytics · Build accurate, insight-driven dashboards and reports across the full revenue funnel from MQL -> SAL -> Close within HubSpot and complementary tools. · Own forecasting processes; establish regular cadence and clear accountability for Sales. · Deliver actionable board and commercial insights to CRO, CMO and Exec team to inform decisions on pipeline health, campaign effectiveness, and go-to-market performance. Deal Support & Commercial Governance · Operate a light-touch deal desk function to support pricing approvals, commercial compliance, and margin governance. · Support go-to-market readiness for new product launches and pricing changes, ensuring HubSpot reflects the latest structure and workflows. · Champion a data-first culture and continuously improve how GTM teams operate, measure success, and collaborate. What We’re Looking For Experience · Deep, hands-on experience with HubSpot in a B2B SaaS environment ideally as the owner/admin responsible for system design and GTM execution. · 10+ years overall in Revenue, Sales, or Commercial Operations. · Subject matter expert in MEDDIC and Revenue Architecture (is a plus) · Strong familiarity with the latest GTM tools, adoption and integration · Proven success in scaling RevOps in a fast-paced SaaS or software business. · Experience supporting various GTM motions including complex sales cycles (mid-market and enterprise), and partner-led sales motions. Technical Skills · HubSpot CRM: advanced knowledge of reporting, workflows, lifecycle stages, custom properties, deal management, sequences, and campaign tracking. · Gong: used for deal intelligence, call coaching, and forecasting. · Lusha, LeadIQ & LinkedIn Sales Navigator: for enrichment, segmentation, and outbound enablement. · Familiarity with forecasting tools like Clari, Ebsta, or Gong Forecasting. · Advanced Excel/Google Sheets; experience with BI tools (e.g. Looker, Tableau, PowerBI) is a plus. Personal Attributes · Structured thinker with a bias for execution. · Strong communicator with experience influencing senior stakeholders. · Commercially curious comfortable rolling up your sleeves to solve process problems and extract meaningful insights. Why Work With Us? Here at SureCloud, our mission is “to inspire and empower people to challenge the way they work to create lasting change”—for our customers and for our employees. We’re committed to creating a healthy and happy environment so you can develop and deliver your best. Key Employee Benefits Include: · Perkbox membership · Training opportunities · Private healthcare · Life insurance · Travel opportunities · Cycle to work scheme · Tech scheme · Pension scheme · Recruitment referral bonus · Eyecare vouchers & contribution towards subscriptions · Internal recognition scheme with an opportunity to win vouchers · Birthday leave · Long Service Recognition & Rewards

Role Overview: The Revenue Manager will deliver a robust sales strategy across their allocated properties, and work with internal and external stakeholders to achieve occupancy targets and maximise revenue opportunities. As the Revenue Manager, you will be responsible for leading the sales process across your allocated properties, utilising multiple methods to ensure high enquiry conversion. Working with the property teams to achieve 100% occupancy you will be responsible for the end-to-end sales process, analysis of results, identifying new opportunities and seeking to improve conversion performance at all levels. You will have a strong focus on increasing revenue, reducing cost per sale, business development and improving teams through training and coaching. Additionally, you will work with the property teams to ensure campaign delivery is effective and be aware of local opportunities to increase occupancy as well as competitor activity and pricing. Key Duties & Responsibilities: Strategy • Launch and deliver a sales strategy per property, that achieves both occupancy and revenue targets., • Monitor the key sales metrics and demographic indicators within the cycle, spotting and acting upon trends, concerns and opportunities., • Highlight opportunities to drive revenue within the sales cycle and communicate required changes to the relevant internal teams and clients., • Liaise with the Head of Sales to make changes where required to agent and incentive budgets/strategy. Clients • Deliver the sales strategy at the start of each cycle, obtaining client approval for pricing and agent/incentive budgets., • Manage the client relationship from a sales perspective. Take the lead on updating clients with changes to the strategy, both positive and negative, and obtain approval for changes as required., • Attendance at client meetings, delivering relevant updates and insight. Team, Training and Onsite activity • Drive retention, ensuring rebooker targets are met, all potential customers have been targeted and there is onsite activity to support this., • Track all sales metrics ensuring customers have a clear journey through our sales funnel., • Work with the sites teams to ensure all enquiries are logged and all sales processes and policies are followed., • Review and feedback on the customer sales journey on site; to include show flats, in person and online viewings, social media activity, student experience and reviews., • Completion of sales PVRs across the region – target of 2 per property, per year., • Manage, co-ordinate and deliver sales training sessions to improve overall sales knowledge and conversion performance., • Support the property teams to achieve summer revenue targets., • Work closely with Regional Managers., • Attend and host Regional meetings to discuss team performance, share best practice, and suggest improvement opportunities., • Demonstrate a clear knowledge of the booking system and feedback change requests. Market Knowledge • Completion of competitor analysis and an awareness of the wider student marketplace., • Demonstrate a superior product knowledge of all properties within the region, knowing their proposition in detail., • Suggest local initiatives for lead generation and work with the marketing team as required. Partnerships • Manage and maintain strong relationships with our Sales team and Marketing team., • Identify key international agents to support specific property requirements and work with them to deliver a strategy., • Develop local relationships with key stakeholders for possible referral and nominations deals., • Work with the partnerships team as required to secure Nominations agreements within the region. Other • Comply with Health and Safety working practice in accordance with the company’s policy., • To be flexible and work effectively with other colleagues., • Support at key open days/check in weekends as required. What We're Looking For A commercially minded professional with a proven record of driving sales, managing diverse clients, and delivering against KPIs. Skilled in data-led decision making, strategy development, and clear communication, with strong Excel and reporting expertise. Confident, adaptable, and proactive, you’ll thrive in a fast-paced, high-growth environment and build credibility at all levels. Work Arrangement: Currently, we operate a working pattern of 4 days in the office and 1 day from home.

Customer Success Manager (Growth Strategist) London (Hybrid) | 4-Day Working Week | High-Growth B2B Tech & Marketing Scale-Up We’re partnering with a profitable, high-growth scale-up on a mission to redefine global demand generation. Trusted by enterprise brands worldwide, they combine AI-driven tools with expert in-house teams to deliver transparent, ROI-driven results. We hire to raise the bar. If you’re a B2B marketer turned customer strategist who thrives on driving measurable growth for clients, this is an environment where excellence is the standard. The Role As a Customer Success Manager (Growth Strategist), you’ll sit within the Client Services pod, leading strategic conversations with senior marketers post-sale. You’ll act as the client-side marketing expert—reviewing campaign performance, surfacing ROI-led insights, and shaping renewals and upsells. You’ll be the bridge between delivery and outcomes, ensuring every campaign drives retention, expansion, and long-term growth. What You’ll Do • Lead mid-flight and end-of-campaign reviews with marketing contacts (CMOs, Demand Gen Leads, agency partners), • Analyse campaign performance, ROI, and attribution data to recommend optimisations, • Translate data into ROI stories and industry benchmark comparisons that justify expansion, • Partner with Sales on upsell/renewal proposals, shaping cross-sell opportunities post-sale, • Ensure tracking, attribution, and CRM integrations are set up correctly from day one, • Help clients interpret dashboards and connect performance to business outcomes, • Act as the conduit for product feedback, sharing client insights with Sales Ops and Product teams What We’re Looking For • Strong background in B2B marketing or demand generation (SaaS, tech, or agency), • Marketing fluency: attribution, ROAS, buyer group mapping, nurture flows, and tech stack knowledge, • Experience influencing senior marketing stakeholders as a peer, not just a delivery partner, • Commercial mindset with proven ability to drive upsell/renewal growth through performance data, • Skilled in HubSpot, Salesforce, Marketo, or similar CRM and attribution tools, • Exceptional communicator, resilient, and outcome-focused Why Join? • Be part of a profitable, high-growth scale-up disrupting B2B demand generation, • Play a pivotal role driving measurable growth for enterprise clients across EMEA & NAM, • Enjoy a unique 4-day working week, hybrid flexibility, and a competitive package, • Work at the intersection of marketing strategy, client success, and commercial growth Search managed exclusively by Aiden Brennan - ___ Search managed exclusively by Aiden Brennan -

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. Their close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities • Guide new customers through the onboarding process, ensuring a smooth and successful implementation., • Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their needs., • Drive customer retention and identify opportunities for upselling or cross-selling., • Act as the voice of the customer internally, providing feedback to Product and Engineering teams to improve the user experience., • Track customer health metrics and proactively address any risks or issues., • Deliver training sessions and create resources to help customers maximize product adoption., • Run the renewals process, ensuring each customer experiences a seamless transition to their new term. About You • Proven experience (3-5 years) in a Customer Success, Account Management, or similar client-facing role is essential., • You should have strong communication and interpersonal skills., • An analytical mindset with the ability to interpret customer data and trends is key., • Familiarity with CRM tools (e.g., HubSpot) is required., • A passion for customer satisfaction and problem-solving is a must. What will make you stand out: • Experience in the software industry., • Excellent presentation and meeting facilitation skills., • A track record of working in a customer-facing environment and driving initiatives to ensure or improve customer ROI., • The ability to digest complex data and relay it to customers in a manageable, clear, and concise way.

SENIOR CRM MANAGER UP TO £60,000 HYBRID – LONDON, 3 DAYS A WEEK Please note, the company is unable to offer sponsorship and you must be a UK resident to apply Company This growing retention agency is dedicated to helping ambitious ecommerce brands build lasting customer relationships. With a specialist focus on CRM and email marketing, the team of 11 partners with direct-to-consumer brands to deliver high-impact lifecycle strategies. They work exclusively with Klaviyo and Shopify, positioning themselves as true experts in their niche. Collaboration, accountability, and culture are at the heart of the business. With a new East London office and a people-first mindset, they’re proud of their vibrant, social environment and growth-focused outlook. The Role This agency is seeking a CRM leader to take ownership of retention strategy across a diverse client portfolio. You’ll manage and mentor a team of three CRM specialists, act as the go-to expert on Klaviyo, and oversee CRM execution across up to 20 ecommerce accounts. This is a hands-on leadership role where you’ll partner directly with clients to elevate their retention performance, while balancing team management, client strategy, and campaign optimisation. Key Responsibilities: • Lead and mentor a team of 3 CRM specialists, ensuring consistent delivery across accounts., • Act as the strategic lead for client CRM/retention programmes, advising on lifecycle strategies and optimisation., • Oversee all CRM briefs and execution across 20+ client accounts., • Own and report on CRM KPIs across accounts, ensuring measurable client growth., • Drive campaign testing, measurement, and optimisation., • Collaborate with account managers, designers, and copywriters to deliver best-in-class campaigns. Role Requirements Must-haves: • Strong Klaviyo expertise and enthusiasm (active in the community, e.g. events)., • Proven experience with ecommerce retention, ideally within Shopify., • CRM leadership experience (managing at least one direct report)., • Strategic background in CRM, ideally across multiple accounts., • Agency background or experience in a fast-growth ecommerce brand., • Ambition to step into a Head of CRM role, with a roadmap for progression in place.