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White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do * Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment * Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals * Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time * Drive for effective delivery with pace and precision across the different outcome teams * Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains * Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. * Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes * Stay up to date with the latest relevant changes in regulation and enterprise process * Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices * Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices * Support the career growth and development of the team What we’re looking for * You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance * You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. * You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business * You’re passionate about recruiting and developing great engineering talent * You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. * You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) * You’ll be aware of the latest native developments within AWS and have real world experience * You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice * You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance * You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs * Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry * Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits ___ What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: * Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. * Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. * Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. * Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: * Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. * Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. * Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. * Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. * You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. * You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. * You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. * You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. * You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Temporary Customer Service Executive Location: Hook Pay Rate: £12.71ph In this role you will beresponsible for managing incoming customer enquiries with a strong focus on order retention, cancellation retention, and return retention. You will be guiding customers through their finance application, responding to all pre-delivery enquiries and offering clear, reassuring information. Main Duties Answer cu... ZIPC1_UKTJ

Our client is seeking an exceptional General Manager to take full ownership of a landmark London Build-to-Rent community of c.250 apartments within a characterful, period mansion block development. This is a rare opportunity to lead a highly recognisable, design-led residential estate in a prime, leafy London location moments from major transport links, green spaces, and established neighbourhood amenities. The scheme blends character architecture with modern, professionally managed rental living - and now requires a senior leader to drive performance, culture, and resident experience. As General Manager, you'll be the on-site figurehead and accountable owner of the asset's success. You'll lead all onsite operations, manage and develop multi-disciplinary teams, and act as the senior point of contact for stakeholders, ensuring the community is both commercially strong and exceptional to live in. Key Responsibilities: • Take full operational and commercial responsibility for a c.250-unit Build-to-Rent community., • Lead, develop, and inspire onsite teams across resident services, facilities, and day-to-day operations., • Drive resident satisfaction, engagement, retention, and community-building initiatives., • Oversee leasing performance, operational budgets, and cost control., • Act as the senior on-site representative to stakeholders, owning reporting, performance reviews, and future planning., • Ensure premium service delivery aligned with institutional BTR standards., • Own health & safety, compliance, risk management, and overall asset presentation., • Create a strong, service-led culture where residents feel genuinely proud of where they live.Your Background:, • Proven senior leadership experience within Build-to-Rent, residential operations, hospitality, or mixed-use assets., • Experience managing large-scale estates or complex multi-team environments., • Strong commercial mindset with confidence managing budgets and performance metrics., • A customer-first approach matched with operational discipline., • Calm, credible, and inspiring leadership style with excellent communication skills.

Service Engineer (Full Training Provided)£37,000 - £40,000 + Full Industry Training + Door to Door Pay + Overtime + Van & Fuel Card + Excellent Company BenefitsRemote, covering London & Surrounding areasAre you a Fire & Security or Access Control background? Are you looking to join an industry leading company who offer full specialist training, door to door pay and long term career progression?On offer is a brilliant opportunity to join a nationwide company who are renowned for brilliant staff retention, through providing staff with brilliant training and plenty of overtime.This well established company manufactures specialist access control equipment for construction sites across the UK. Due to recent success they are looking to expand their engineering team.In this role you will be installing and maintaining specialist custom made access control equipment to customer sites across London. Full specialist training will be provided to a successful applicant.This role would suit some with a background in Fire & Security or Access Control, looking to utilise skill and experience with an established company that provide full training, plenty of overtime and door to door pay.The Role: • Installation & Service of Access Control equipment., • Working with a market leading manufacturer., • Access Control or Fire & Security engineering background., • Looking for training in a new industry. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Commercial AnalystLondon - Hybrid 2x a week Up to £85,000 + bonus This is a newly created, high impact Commercial Analyst role offering real ownership from day one. You will sit at the heart of a growing, consumer facing business and play a key role in shaping how commercial and marketing decisions are made through data driven insight. The Company They are a fast-growing entertainment and ticketing business operating across London and the UK. With a strong focus on direct-to-consumer sales, they work with a broad portfolio of live venues and experiences. Data is already central to the organisation, with established BI capability, but this role represents the first dedicated commercial analyst focused on insight and opportunity identification rather than reporting alone. The Role You will work closely with senior commercial leadership in a standalone capacity, owning analysis end to end and influencing strategy across marketing, customer and revenue performance. Key responsibilities include: • Delivering hands on commercial and marketing analysis across multiple data sources and channels, • Owning attribution analysis to understand where revenue is generated across digital and offline activity, • Assessing the impact of marketing spend, including complex channels such as direct mail, • Analysing customer behaviour, lifetime value and retention to support growth strategies, • Translating insight into clear, actionable recommendations for non technical stakeholders, • Strong commercial analytics experience with a focus on insight rather than pure reporting, • Advanced SQL skills and experience working with Power BI, • Solid understanding of marketing attribution and customer analytics, • Confidence working across multiple datasets and ambiguous problem spaces, • Ability to clearly communicate findings and influence senior stakeholders Hybrid working with two days per week in a central London office

Role: Service and Operations Manager Location: London Salary: £45,000 - £55,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset. You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service. Key Responsibilities Service Operations Leadership Lead and develop the service desk and field engineering teams. Ensure all client service requests are prioritised and resolved within agreed SLAs. Drive accountability, ownership and high performance across the service function. Implement structured preventative maintenance programmes.* Monitor and continuously improve customer satisfaction levels. Stock & Asset Management Take ownership of stock and asset management across warehouse, engineers and client sites. Conduct structured monthly stock takes and maintain accurate stock valuation. Investigate and resolve discrepancies and implement controls to prevent stock loss. Reduce obsolete and excess stock levels.* Stock is treated as a financial asset, so accuracy and accountability are essential. Procurement & Cost Control Oversee procurement of parts and consumables. Ensure correct allocation of parts and consumables across service jobs. Monitor supplier spend and identify anomalies. Improve cost efficiency and purchasing discipline.* Maintain clear approval processes and procurement audit trails. Systems & Performance Reporting Maintain operational control of service management systems and ERP platforms. Produce structured weekly and monthly operational reports. Analyse service profitability by client, device type and engineer. Identify inefficiencies and implement corrective actions. Establish and track measurable KPIs across service operations. This role requires proactive analysis and operational improvement, not simply report production. Warranty & Profit Recovery Manage consumables and parts warranty claims. Improve recovery from manufacturers. Monitor consumable yield performance. Contribute to improved device-level profitability. Client & Commercial Engagement Conduct service reviews with key client stakeholders. Build strong relationships with client contacts. Identify opportunities for service improvement. Support account retention and service development initiatives. Experience & Skills Required Proven experience leading a service desk or technical service environment. Experience managing field engineering teams or technical support teams. Strong stock control or inventory management experience. Experience overseeing procurement and supplier relationships. ERP or service management system experience (ECi or similar desirable). Strong analytical capability with the ability to interpret operational and financial data. Excellent communication skills and confidence working with both technical teams and clients. Highly organised, structured and accountable.* Managed Print Services experience is essential. Personal Attributes We are looking for someone who demonstrates: Strong operational discipline A governance and accountability mindset Commercial awareness Proactive problem solving Confidence challenging inefficiencies* Analytical and results-focused thinking The Opportunity This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability.* If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

Audio-Visual Engineer£38,000 - £40,000 + Full Training + Progression + Van / Fuel Card + OvertimeWatford (Can be located: Barnet, North London, Harlow, Luton, Milton Keynes, Chelmsford, Essex, St Albans and all surrounding areas) Do you have Audio-Visual experience, looking to receive full technical training to increase your abilities into a fully qualified and Senior Engineer?This is a great opportunity to join a multi-million pound high-tech business, who will provide paid overtime, clear progression and benefits to increase your overall earnings.You will be employed by a nationally-renowned telecommunications provider supplying specialist equipment to Blue chip clients. They have partnerships with some prestige facilities.This is a Monday - Friday days based role travelling to various customer sites in and around London. You will perform maintenance and and installation of Video Conferencing, Digital Signage and LED equipment.This role would suit an Electronic, Electrical or AV engineer looking to receive training, development and progression all whilst working for a business with a great job retention rate.The role. • Install, maintain and repair AV / VC equipment., • Working at various Commercial customer sites around London., • AV / IT / Electronic Engineer., • Any prior knowledge of Extron, Crestron or Kramer., • Commutable to North London. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Data Governance LeadLocation: London (Hybrid, 3 days office based)Salary: £70,000 to £85,000 plus bonus and benefitsThis is a high impact opportunity to take ownership of Data Governance and Compliance within a growing, transformation focused organisation. You will play a central role in shaping how data is governed, trusted and used across the business, with the autonomy to lead tooling implementation and influence senior stakeholders.The Company They are a well established, consumer focused organisation with a strong digital and data agenda, serving millions of customers internationally. Data is central to their ongoing transformation, with significant investment being made in governance, quality and compliance. The data function is growing in maturity and influence, offering a collaborative environment with clear executive support.The Role • Own and lead Data Governance and Compliance across the organisation, • Drive the implementation of enterprise data governance tooling, owning delivery end to end, • Define and embed data ownership models and governance for data products, • Establish and manage data lineage from source systems through to reporting and BI, • Develop and embed data contracts, working closely with system and domain owners, • Manage data compliance activity including data subject access requests and retention policies, • Partner with technology, analytics and business teams to embed governance principles, • Assess data governance maturity and define a clear roadmap for improvement, • Potentially line manage a data quality analyst as the function growsYour Skills & Experience, • Strong hands on experience in Data Governance and Data Compliance, • Proven capability in defining and managing data lineage and data ownership frameworks, • Experience implementing or working with data governance tooling, • Solid understanding of GDPR, data retention and customer data requests, • Confident stakeholder management skills with the ability to influence across teams, • Comfortable working autonomously in a changing, transformation led environment, • Background in industry or consulting, with transferable governance expertiseWhat They Offer, • Salary between £70,000 and £85,000 with flexibility for the right profile, • 10 percent annual bonus based on company performance, • Pension, 25 days holiday plus bank holidays, • Clear scope to grow ownership and leadership within Data Governance, • Hybrid working with three days per week in a central London officeHow to Apply If you are looking to take ownership of Data Governance in a business investing heavily in data, apply now to learn more.

Electrical Project Engineer Dartford £55,000 - £65,000 Basic + Van + Fuel Card + Family Feel Environment + Job Security + Holiday + Pension + IMMEDIATE START Work as an Electrical Project Engineer for a company where you'll become a valued member of the team. Enjoy a stable career where you'll receive constant recognition for managing various projects from sales handover through to completion. Benefit long term you'll from unparalleled job security and become more than just a number. Established over 50 years this electrical manufacturer are growing their family run business and looking for more like minded Electrical Project Engineers to join their team. Oversee the design and development of control panel and switchgear solutions based on customer requirements, ensuring appropriate component selection in line with cost. Benefit from a work environment where people genuinely stay because they feel appreciated and retention is strong enjoying full autonomy over your role. The Role of Electrical Project Engineer Will Include: • Manage projects from sales handover through to completion, ensuring specifications, timelines, and budget constraints are met * Develop control panel and switchgear solutions based on detailed customer requirements * Oversee the full product lifecycle from design and manufacture through to installation and commissioning The Successful Electrical Project Engineer Will Have:, • Electrical qualification * Some experience on Switchgear (HIgh or low voltages) * Experience working on projects * Commutable around Dartford Please apply or contact Matthew Oladele on for immediate consideration Keywords: Electrical Project Engineer, Project Engineer, Switchgear, Commissioning, Testing, Engineer, Service Engineer, Trainee Engineer, Field Engineer, Electrical, Electrical Engineer, Electro mechanical, commercial engineer, industrial engineer ,maintenance engineer, Dartford, Gravesend, Swanley, Bexleyheath, Sevenoaks, Bexley

Sales & Business Development • Developing ownership and delivery of agreed sales budgets and forecasts, • Identify new business opportunities along with the maintenance and development of existing accounts, • Increase company's sales and profitability, • Ensure continuous improvement in level of knowledge and expertise in industry developments and convey this to colleagues, • Demonstrable experience delivering exceptional customer service, sales growth and customer retention., • Strong commercial acumen and a consultative and honest approach to securing sales., • Degree qualification or equivalent, minimum 5 years' experience, • Outstanding track record of sales and business development within a technical arena and delivering exceptional customer service, sales growth and customer retention and solid experience of selling technical solutions and services, • Excellent communication skills both written and verbal, must have the ability to communicate at all levels within an organisation, • Proficient in Microsoft Office Suite including Word, Excel, PowerPoint etc., • Background in the Railway business would be advantageous but not essential, • The position will be primarily office based at our premises in Rainham, Essex but may include some customer visits (UK only) where necessary, • To provide a good work/life balance the position will be Monday - Friday, broadly 08:15 till 16:00, • Competitive salary, • Company pension scheme, • The use of a fully expensed pool car when necessary, • 25 days annual leave plus UK bank holidays (33 days paid leave total)

Job description • Desk-Based Account Manager ( based in North London ), • Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts remotely (phone/email/video). Key Responsibilities: Account manager and New business • Maintain regular contact with assigned client accounts, • Build strong relationships to improve retention, • Identify upsell and cross-sell opportunities, • Renew contracts and manage pricing discussions, • Handle customer queries and resolve issues, • Track account performance against targets, • Renewals (SIMs, broadband, hosted VoIP), • Upsell (higher bandwidth, additional users, cyber add-ons) Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth,

Are you an ambitious and high energy Operations Director seeking a challenging new role? Reporting to the Managing Director of the Southern Solutions business in the UK, the role holder will develop and lead operational excellence and best business practice, optimising our clients service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is a visible role supporting a variety of divisions requiring strong leadership in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required. About the Role This role will support the hard services part of our clients business with a focus on engineering. The role holder will possess excellent leadership and motivational skills to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Ensure full compliance with Industry Standards, relevant employment legislation and Company procedures & policies. Always Maintain an absolute focus on Health and Safety ensuring a safe working environment and full compliance with health and safety legislation. Key Responsibilities • Oversee day to day operations of role portfolio., • Develop and implement process improvements to enhance service quality and efficiency., • Experience in the cleaning, associated services and integrated services market within the sector is essential., • Proven experience in a senior operational management role managing multi service lines, multiple sites and people. · A relevant Business Degree, experience to similar level or equivalent. · Proven experience in senior leadership role in an appropriate field. Strong cleaning background essential. Must be highly strategic with focus areas on profitability & growth and customer value & retention, · Knowledge of multiple operational functions including finance, customer service, operations and people management. · A successful track record of operating at a strategic level, building strong client relationships and value-based management.Due to the multi-site visits , the successful candidate must be West of London not East. Excellent salary up to £110k, car allowance and attractive bonus package.

About governr governr is the control and accountability infra for AI in regulated enterprises - the system of record for a firm’s entire AI estate, with 24/7 risk exposure management and regulatory adherence. We were founded by operators who’ve built risk and control stacks for high frequency trading, volatility and tail-risk management applied to non-deterministic AI at scale. Our advisory panel includes formal global heads of capital markets, of risk management, of AI deployment and country level leadership of critical security infrastructures. We know business, risk and technology from the inside. The moment Every regulated firm on earth is required - by their board, their regulator, and their insurer - to prove they have control over their AI. Most cannot. The EU AI Act, the FCA’s PS26/2, FINRA, MAS, SEC, Freddie Mac, HIPAA, MHRA, MOD, DORA, GDPR 22, Consumer Duty, FRC, SMCR - every regulatory jurisdiction across industry segments demands this. Makes AI accountability personal. Insurers are pulling cover. This is the Wiz moment for AI - the control and context gap of AI turns into a category-defining platform. We have the business risk tailwind, the regulatory tailwind, the team and a 12-18 month technical lead built over years of work inside these firms. The window to define this category is open now, and it won’t be open for long. The product governr combines 60 AI-specific risk factors, 80+ agent-level controls, and 850+ regulatory mappings into a single control panel. Every AI system, model, agent, and supplier in a firm’s estate - risk managed, monitored, and auditable with an AI-native automation. It is the future language of how AI deployment, trust and risk is answerable in minutes, not months. It is the first and only platform purpose-built for the AI control problem regulated enterprises now face. Practical experience: • Worked in or around AI/ML teams in a delivery or assurance capacity. You may not have been necessarily a builder, but someone who has been close enough to data pipelines, model deployment, and API layers to understand what "done" looks like., • A background in technology risk, ML engineering, or technical consulting with AI exposure all work. Three to five years., • You'll have seen enough real AI estates to recognise what Gap and Weak actually look like in practice, because a lot of the value in a guidance engagement is pattern recognition: spotting that a firm's "data quality process" is actually just a Notion doc someone wrote once, or that their "rate limiting" is a single nginx config that nobody has reviewed. Specific things you would be able to do • Read and interpret a data pipeline well enough to identify where lineage tracking, PII scanning, or quality checks are missing., • Review model evaluation results and know whether HELM benchmarks have been run properly or just ticked off., • Assess whether an agent's system prompt actually enforces the iteration limits and tool restrictions the Baseline requires., • Look at an API auth setup and know whether OAuth2 has been implemented correctly or just partially. Identify whether logging is genuinely structured and centralised or just console output someone has called "logs.", • You don't need to build any of these things. If you do, that's a bonus. You need to know what a properly implemented version looks like versus a superficial one. Useful background • You've held a role that required reviewing or auditing technical AI or ML systems, not just advising on strategy., • You've written technical risk assessments or assurance reports that engineering teams found credible and useful, not just governance teams., • You are comfortable facilitating workshops with mixed technical and non-technical audiences. Familiar with at least one cloud provider's data and ML tooling stack well enough to know where common gaps appear. Some exposure to EU AI Act, GDPR, or NIST AI RMF is useful but not essential at Baseline., • Governance and policy - you may have written operational policies and procedures that actually got used, not just filed. Be it retention policy, Data protection impact assessments or an AI governance framework which went through legal or regulatory scrutiny and held up, • Background in technology governance, data protection, compliance, or risk management. What you get • Meaningful equity. A salary competitive for the stage., • Direct founder exposure: You will work closely with the people building the company and have a real seat at the table with senior industry leading AI, risk, data and technology practitioners and researchers in agentic, security management, context graphs, • Real responsibility early: This is a chance to take ownership, not just observe, • High-value customer exposure: You will interact with serious, senior stakeholders at important firms, • Career-building topic area: AI risk and governance is one of the defining enterprise issues of this era, • Front-row seat to building a category: You will see how a category gets built and business buildout, • Varied work: The role cuts across customer success, GTM, operations, and market-facing activity, so there is room to learn fast How to apply

About the Role Surgical Territory Manager - Midlands UK 50K - 55K Bonus - Uncapped Car PHC Pension We are recruiting for an experienced Territory Manager to manage and grow sales across the Midlands. This is a field-based commercial role focused on developing NHS and private sector accounts within a specialist surgical therapy area. The successful candidate will be responsible for driving sales of specialist implantable surgical products, associated consumables and related solutions, while providing high-quality technical, clinical and commercial support to customers. This role requires strong territory management, confidence in theatre environments, excellent stakeholder engagement and the ability to sell complex technical products based on value, differentiation and clinical benefit. Key Responsibilities • Manage and grow sales across an assigned Midlands territory, achieving agreed sales targets and increasing market share., • Build strong relationships with NHS and private sector customers, including consultants, surgeons, theatre teams, procurement, clinical leads and other key stakeholders., • Act as the key point of contact for existing accounts, ensuring high levels of service, support and account retention., • Identify and develop new business opportunities through stakeholder mapping, account planning and structured territory development., • Present the benefits and differentiators of specialist surgical products, associated consumables and new product technologies., • Provide technical product demonstrations, customer training and guided support to ensure safe, confident and competent product use., • Support customers with product-related queries, product selection, outcome data, staff training and service development where required., • Work collaboratively with product specialists, equipment specialists, sales colleagues, customer service and marketing teams., • Maintain a strong understanding of the competitive landscape and use competitor insight to support effective selling., • Develop and maintain a healthy sales pipeline using CRM systems, including accurate forecasting, activity tracking and reporting., • Prepare territory business plans, focus account plans and clear action plans to support growth., • Support the launch and implementation of new products within the therapy area., • Maintain high professional standards in clinical and theatre environments, including compliance with relevant policies, infection prevention, confidentiality and ethical standards. About You The ideal candidate will have a strong sales background within medical devices, surgical products, healthcare or another relevant clinical environment. Experience selling into theatre or complex hospital environments would be highly advantageous. You will be commercially driven, highly organised and confident engaging with a broad range of clinical and non-clinical stakeholders. You should be able to absorb detailed technical information and translate it into clear, compelling customer conversations. Essential Experience and Skills • Proven track record of growing sales and delivering against commercial targets., • Experience selling complex products or solutions into healthcare, medical device or clinical environments., • Ability to build long-term customer relationships and develop new business opportunities., • Strong understanding of structured sales processes, account planning and pipeline management., • Confidence presenting technical, clinical or scientific information to healthcare professionals., • Ability to deliver product training, demonstrations and customer support., • Strong CRM discipline, including accurate forecasting and reporting., • Professional, ethical and confident working in hospital, clinical or theatre settings., • Strong work ethic, resilience, curiosity and a growth mindset., • Full UK driving licence and willingness to travel across the Midlands territory. Desirable Experience • Experience within surgical medical device sales., • Experience selling theatre-based products, implantable devices, capital equipment, consumables or technically differentiated healthcare products., • Knowledge of NHS structures, procurement routes, tenders or framework agreements., • Experience working with both NHS and private sector healthcare accounts., • Previous involvement in new product launches or complex product implementation. Key Attributes • Commercially focused and target driven., • Credible, professional and technically curious., • Strong communicator with the ability to ask insightful questions., • Confident building relationships at multiple levels., • Organised, structured and disciplined in territory management., • Resilient, proactive and solution focused., • Collaborative and able to work effectively with internal teams., • Comfortable operating in clinical and theatre environments. This is an excellent opportunity for a driven medical sales professional to join a specialist business within a technical surgical therapy area, managing an important Midlands territory with strong growth potential.

About This team is building an AI Operating System that autonomously runs entire companies - every revenue motion, every product decision, every operational function - with compounding intelligence across all of them. The core insight: truly consequential AI requires context no outside vendor can access. Real decisions need CRM records, support tickets, customer communications, contracts, finance data, product telemetry, market signals, audit logs – dozens of dimensions, deeply connected. They’ve solved that structurally. Instead of selling software from the outside, they acquire B2B software companies and embed the system directly inside them. That gives the AI full access to live data, real feedback loops, and the organisational depth needed to encode business intuition over time. Every acquisition deepens the intelligence. Every agent compounds it. The work spans enterprise data ingestion, pipeline reliability, model orchestration, agent execution, and the practical architecture trade-offs around latency, cost, and performance. The engineering team is small today (~5, scaling to ~15), so new hires will own core parts of the system early. The founders have a strong track record, including a prior multi-billion exit. The business is already generating meaningful revenue across its portfolio. What you’ll do • Build core backend and product systems for an internal AI operating platform, • Design APIs, data models, integrations, and workflows across messy company systems, • Turn ambiguous business problems into clear technical components that can be automated, • Work across Ruby, Python, Rust, TypeScript, and React depending on the problem, • Ship production features that affect revenue, retention, and operational efficiency, • Improve reliability, scalability, and developer speed as the platform expands, • Collaborate closely with product, commercial, and leadership teams on what gets built What you’ll need • Strong software engineering fundamentals and a track record of shipping real systems, • Experience in a high-bar startup, scale-up, or top engineering environment, • Strength in backend engineering; full-stack ability is useful, • Language agnostic mindset — use the best tool for the job, • Comfort with ambiguity, fast iteration, and making sensible technical trade-offs, • Product sense and the ability to think beyond ticketsWillingness to work mainly from the London office Optional Bonus • Experience with AI products, LLM workflows, or agent-style systems, • Exposure to data-heavy platforms, ontology layers, or workflow orchestration Shortlisted candidates will be contacted within 48 hours.

USE the link to apply: ___ Position: Lead for Quality and Compliance (Academic Partnerships) Academic Group//Centre: Off Campus Division – London-based Reference: Grade Status: Permanent Responsible to: Head of the Centre for Academic Partnerships Grade: 8 (plus £5,000) annual London weighting allowance Hours: Full-Time Reference: 0024-26 Main Function of the Post · Lead the operationalisation of key functions and developments, including implementing OFCD strategies into partnership management and development. · Oversee dedicated partnership portfolios, including link tutors, external examiners, and local tutors. · Liaise with stakeholders and University services, supporting day-to-day people and resource management (recruitment, performance, academic quality, and compliance). · Manage partnerships operationally, including commercial negotiations and due diligence. · Chair key meetings such as Examination Boards, Partnership Development Meetings, and Academic Misconduct Panels. Principal Duties and Responsibilities Academic & Operational Management · Manage timetabling, module allocation, academic staff, and teaching delivery. · Oversee day-to-day partnership operations, ensuring academic quality and compliance. · Recruit and manage External Examiners, Link Tutors, and Local Tutors. · Undertake teaching and assessment duties as required. Strategy & Development · Develop and implement growth strategies for partners. · Support strategic direction through Annual Review of Partnership Operations (ARPO). · Lead delivery and performance of strategic partnership initiatives. · Contribute to the development of OFCD and Centre practices through research and development activities. Quality & Compliance · Implement and embed quality and compliance initiatives across the Division. · Ensure partners meet corporate and statutory documentation requirements. · Monitor and evaluate partnership performance, identifying risks and best practices. · Maintain data integrity and confidentiality in line with data protection requirements. Governance & Meetings · Chair Examination Boards, Partnership Development Meetings, and Task & Finish Groups. · Coordinate KPI activities such as the National Student Survey and other partner surveys. · Contribute to University committees and decision-making processes. Risk & Performance Management · Conduct strategic analysis and risk management to improve recruitment, retention, and student outcomes. · Ensure effective timeline management for ARPO and commercial negotiations. People & Culture · Support staff recruitment, performance management, and planning. · Promote a collaborative, inclusive, and collegiate culture across partnerships and OFCD. · Provide advice and support to the Head of Division and wider University colleagues. Compliance & Professional Responsibilities · Ensure adherence to health and safety, equality, and dignity at work policies. · Maintain awareness of environmental sustainability and support related University strategies. · Engage in continuous professional development aligned with University objectives. Additional Information This job description reflects current role requirements and may be reviewed periodically to ensure alignment with organisational needs. Updates will be made in consultation with the role-holder. The University is committed to: · Academic freedom and freedom of speech within the law · Open, respectful debate and exchange of ideas · Supporting staff and students in advancing knowledge responsibly. Person Specification – Lead for Quality and Compliance (Academic Partnerships) Section Criteria - Requirement Priority - Method of Assessment Qualifications 1a Relevant Master’s degree - Priority 1 - Application / Interview / Documentation 1b Higher degree or membership of a relevant professional body - Priority 1 - Application / Interview / Documentation 1c Teaching qualification and/or HEA Fellowship (or willingness to obtain) - Priority 2 - Application / Interview / Documentation 1d PhD or equivalent professional achievement (or willingness to obtain) - Priority 2 - Application / Interview / Documentation Skills / Knowledge 2a Ability to lead and manage partnerships and teams effectively - Priority 1 - Application / Interview 2b Strategic thinking and problem-solving ability - Priority 1 - Application / Interview 2c Ability to analyse complex issues and interpret regulations - Priority 1 - Application / Interview 2d Ability to lead, motivate, and manage staff - Priority 1 - Application / Interview 2e Knowledge of academic structures, processes, and quality assurance - Priority 1 - Application / Interview 2f Excellent communication and influencing skills - Priority 1 - Application / Interview 2g Ability to lead partnership development aligned with teaching innovation - Priority 1 - Application / Interview 2h Proficiency in IT systems for teaching and management processes - Priority 1 - Application / Interview 2i Understanding of current challenges in the UK Higher Education sector - Priority 1 - Application / Interview 2j Strong customer service focus (national and international) - Priority 1 - Application / Interview Experience 3a Experience in national and/or international partnership delivery - Priority 1 - Application / Interview 3b Experience in quality assurance oversight and chairing assessment boards - Priority 1 - Application / Interview 3c Experience in developing and delivering partnership arrangements - Priority 1 - Application / Interview 3d Minimum 3 years’ experience in a UK university working with academic partnerships - Priority 1 - Application / Interview Personal Qualities 4a Awareness of customer service environment - Priority 1 - Interview 4b Ability to work independently and lead projects - Priority 1 - Interview 4c Cultural awareness and sensitivity with stakeholders - Priority 1 - Interview 4d Ability to critically reflect on own performance - Priority 1 - Interview 4e Strong networking ability (local, national, international) - Priority 1 - Interview 4f Collaborative and cooperative working approach - Priority 1 - Interview Other Requirements 5a Flexibility to work outside standard hours and travel (including monthly travel to Bolton) - Priority 1 - Interview 5b Commitment to equality, diversity, and inclusion - Priority 1 - Interview 5c Ability to travel nationally and internationally - Priority 1 - Interview 5d Awareness of Health & Safety, Data Protection, FOI, UKVI, Prevent, and Bribery Act - Priority 1 - Interview 5e Access to suitable IT equipment and broadband for remote working - Priority 1 - Interview Note: 1. Priority 1 indicates essential criterion – an applicant would be unsuccessful if unable to satisfy all Priority 1 criterion., 2. Priority 2 indicates desirable criterion - applicants failing to satisfy a number of these are unlikely to be successful., 3. It is the responsibility of the employee to ensure any professional registration/accreditation/membership remains current, 4. Please note it is normally expected that a new appointee will commence at the bottom of grade. USE THE LINK TO APPLY: ___

The opportunity We're hiring a Lead Engineer to run the engineering function on our largest hospitality client — a household UK brand operating across 2,700+ venues — and to manage a team of six Data Engineers working across Databricks and Treasure Data. This is a senior technical leadership role. You will own the engineering roadmap across both platforms, set the bar for how we design and ship, and be the person clients trust when things get hard. You will also shape the standards, tooling and career development for one of our most critical pods. The work speaks for itself: a Single Customer View built on Treasure Data, advanced analytics and ML in Databricks, and real-time omnichannel activation through Braze. The programme consistently beats its commercial targets — YoY by an average of over 34% across the last two years. Your job is to keep it doing that, and to find the next gear. What you'll do • Lead the engineering roadmap across Databricks and Treasure Data for our largest hospitality client — setting technical direction, quality bars and delivery cadence., • Manage, coach and grow a team of six Data Engineers — unblock daily work, run 1:1s, own career development, and set standards for code review, testing and on-call., • Shape solution design and effort scoping on new workstreams — partnering with Solution Architects, Strategic Services and Client Delivery to translate business problems into technical proposals clients can buy into., • Act as the senior technical voice in client conversations — presenting architecture, defending trade-offs, and telling clients what needs to happen, not just what they want to hear., • Drive DevOps and engineering excellence — CI/CD, infrastructure-as-code, observability, environment management and secure, repeatable deployments across both platforms., • Partner cross-pod with Customer Activation, Data Science & Analytics, Marketing Automation and Full Stack Development — because we win as One Silverbullet, not as siloed teams., • Own technical quality and production stability — you're the last line of defence before something goes wrong, and the first person we look to when it does. Your skills and experience • Strong, hands-on SQL expertise — including deep experience with CDPs that are SQL-native. Treasure Data is a significant advantage; exposure to mParticle, Tealium, Segment or Salesforce CDP will translate., • Production-grade PySpark / Databricks experience — building scalable data pipelines, optimising performance, and operating Delta Lake / Lakehouse architectures in a real production environment., • Solid DevOps craft — CI/CD pipelines, Git-based workflows, infrastructure-as-code (Terraform or similar), monitoring, alerting, and calm handling of production incidents., • Proven experience leading a data engineering team — not just senior IC work. You've managed people, set standards, and grown engineers into stronger engineers., • A consulting mindset — comfortable client-facing, able to translate technical concepts for non-technical stakeholders, and confident running a workshop or defending a design in a steering committee., • Solid solution design and effort scoping — you can take a loose business problem, shape it into an architecture, break it into deliverables, and put a credible number against it. Nice to have • Experience with MarTech / CRM activation platforms — Braze, Salesforce Marketing Cloud, Talon.One, Hightouch, LiveRamp., • Background in consumer-facing sectors — hospitality, travel, retail, CPG or media., • Cloud platform certifications — AWS preferred; Azure or GCP equally welcome., • Familiarity with GDPR, consent management and data governance in a marketing context., • Exposure to AI / ML use cases applied to customer data — personalisation models, churn prediction, LTV, next-best-action decisioning. Why this role matters This client is one of the most meaningful engagements in our portfolio — and the work has a direct line to our 2026 company objectives around revenue growth, gross margin and employee retention. The data and MarTech infrastructure you lead will profile, model and engage millions of customers in near real-time. You will join a business that is trading profitably for the first time in its history, in a pod that is central to that story, reporting to the Head of Technology and Product with the backing of One Silverbullet — not a fragmented capability team. If you want to build the Intelligence Layer for one of the UK's most loved hospitality brands — and grow a team of engineers while you do it — we'd like to talk. TEAM 6 Data Engineers REPORTS TO Head of Technology & Product About Silverbullet Silverbullet is a specialist boutique partner at the intersection of data, technology and customer marketing activation. We are not a full-service agency. We are not a technology vendor. We are the team brands and partners bring in when the gap between ambition and production needs closing. We work with some of the world's most recognisable brands — Heineken, Mars, Sony, easyJet, ITV and Flight Centre among them — building the data infrastructure, MarTech and CRM systems that power intelligent customer experiences. We don't sell outputs. We sell outcomes. And when we walk in, we tell clients what needs to happen — not what makes the most impressive slide. “We win as One Silverbullet, or not at all. Our value multiplies every time the data, tech, CRM and activation teams refer and build together.”

About the Role: Grade Level (for internal use): 10 The Team: It's a dynamic global team, where the work changes daily. "You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. "This team will develop and execute data driven processes to deliver world class customer experience. "Your role may focus on migration, onboarding or global strategic accounts. Responsibilities: • Lead proactive and innovative customer engagement initiatives in close collaboration with Marketing, Product, Account Management, and Sales teams. Cultivate strong relationships with power users and key stakeholders., • Develop specialization in key industry verticals or customer segments. Stay attuned to client business objectives and market trends to identify tailored solutions. Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows., • Continuously deepen understanding of Data & Research products and services, including new features and offerings. Act as a knowledge resource across the team by sharing best practices, campaign strategies, and leading special projects or initiatives., • Drive user adoption and product usage growth through targeted campaigns, webinars, and one-on-one engagements. Maintain strong relationships across user personas., • Analyze and evolve customer profiles within Salesforce, capturing key attributes such as departmental use, geographic presence, and business objectives., • Partner with fellow CSMs to evaluate engagement across product areas and accounts, aligning on opportunities for coordinated outreach or specialization., • Monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities, • Capture and synthesize client feedback, ensuring enhancement requests are routed to the appropriate product stakeholders. Influence product roadmaps by surfacing customer insights and trends., • Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars, digital channels, automation tools, and data insights to drive product adoption., • Leverage CRM and engagement platforms (e.g., Salesforce, ChurnZero) to plan, track, and optimize client interactions and campaigns. What We're Looking For:, • Positive, proactive attitude and ability to work well in teams, • Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner, • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction., • Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment, • Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications:, • Bachelor's degree required (Finance, Economics or related field preferred), • 3-5 years work experience (experience in financial services industry and/or in a sales/account management role preferred), • Language skills preferred (French, Spanish, Italian), • Any knowledge of CRM systems (such as Salesforce, ChurnZero, SalesLoft), data analytics (Power BI), or research platforms would be advantageous About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: Grade Level (for internal use): 10 Sales Associate - Global Strategic Accounts The Team: Inside Sales, S&P Dow Jones Indices (S&P DJI) Role Overview: Are you passionate about building relationships and driving business growth with global strategic clients? As a Sales Associate for Global Strategic Accounts (GSAs) at S&P Dow Jones Indices, you'll play a vital role in supporting the full sales cycle, managing interactions with key accounts, and identifying new opportunities. You will collaborate with cross-functional teams to deliver exceptional service, enhance the sales process, and contribute to the overall sales strategy. Responsibilities and Impact: A successful candidate will support our GSA Team colleagues throughout the life cycle of a sale and support the ongoing maintenance and expansion of the relationship with our Global Strategic Accounts. This includes: • Partnering with our Sales and Client Services team to drive customer satisfaction and adoption within existing accounts by providing proactive support and resolving inquiries promptly. You will respond to and process inquiries via Salesforce, including (but not limited to):, • New licensing and license checks, • Client billing & reporting, • Client renewals and usage statistics, • Existing client maintenance and day-to-day user care, • Utilize product knowledge to resolve incoming analytical queries, collaborating with the Client Experience Team and Index Production Groups to ensuring a prompt and complete response is provided to the client, • Sales Process Support:, • Collaborate with the Client Coverage Team to provide comprehensive support in the management of sales deals - including Data, IP, and Custom opportunities - overseeing agreement drafting and negotiation with internal and external legal teams., • Maintain accurate and up-to-date records of leads and client interactions in CRM systems, ensuring data integrity for analysis and reporting., • Account Management:, • Cultivate and maintain strong client relationships, acting as a primary point of contact to understand client needs, manage expectations, and ensure positive, seamless interactions in line with company service standards and strategic goals., • Oversee and optimize the regional portfolio to enhance customer satisfaction, loyalty, and long-term retention, proactively resolving complex issues and complaints efficiently., • Aligns solutions to client requirements and participates in presale meetings to ensure service offerings meet client needs., • Track and analyze key performance indicators (KPIs) related to customer experience and satisfaction, relaying client feedback and insights to relevant teams to support ongoing product and service improvements., • Collaboration:, • Work closely with internal teams such as Finance, Product Management, Data Product Management, Client Coverage, Client Services, Pricing Governance, and Legal to ensure seamless sales operations and coordinated strategies., • Hold weekly meetings with GSA Team Representatives to provide relevant statistics, KPIs, and updates on key regional/global initiatives, • Lead Identification & Sales Strategy:, • Identify and qualify potential leads through research and outreach, contributing to a robust pipeline of opportunities., • Assist in preparing sales materials and presentations that effectively communicate S&P Dow Jones Indices' value proposition., • Collaborate with the GSA Team to develop and implement tailored sales strategies that support both client goals and company objectives., • Proactively identify opportunities for upselling and cross-selling within existing accounts., • Workflow Efficiency:, • Work on both sales and strategic projects that assist with general workflow efficiencies and business growth., • Personal Attributes:, • Demonstrate strong communication and interpersonal skills to effectively convey complex information to clients and colleagues., • Exhibit a proactive attitude and eagerness to learn and grow in a fast-paced sales environment., • We value team members who demonstrate a genuine curiosity about our business and our clients. In this role, you'll immerse yourself in our products and services, develop a deep understanding of client needs, and proactively seek innovative ways to deliver value. Your commitment to client satisfaction and your eagerness to learn will position you as a trusted partner for our global strategic accounts. What We're Looking For: Basic Required Qualifications: • Bachelor's degree in Business, Finance, Economics, Marketing, or a related field., • Minimum of 5+ years of relevant sales experience, with a focus on managing complex sales support processes and high-value client relationships., • Demonstrated ability to achieve sales related targets and meet performance metrics., • Strong analytical, communication, and interpersonal skills., • Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.Skills & Attributes:, • Customer-Centric Approach: Ability to understand client needs and align them with company offerings., • Problem-Solving: Strong analytical and problem-solving skills to resolve complex customer issues efficiently., • Strategic Thinking: Ability to develop and execute strategies that enhance customer satisfaction and loyalty., • Communication: Excellent verbal and written communication skills for effective interaction with clients and internal teams., • Product Knowledge: Knowledge of specific product lines to provide expert guidance and address client inquiries., • Client Focused: Excellent negotiation and presentation capabilities, with strong problem-solving skills and acute attention to detail., • Curiosity: Genuine curiosity about our business, our products, and our clients' industries., • Fluency in German and French advantageous We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. About S&P Global Dow Jones Indic e s At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ® . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf " describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)

About the Role: Grade Level (for internal use): 09 The Team: This role offers growth opportunities within the Customer Success Team, focusing on developing client relationship skills, industry knowledge, and product expertise. You may advance within your current role or shift toward a more product-focused position. The team is dynamic and global, responsible for ensuring a successful customer journey through long-term engagement, driving adoption, retention, and growth. Your work may involve migration, onboarding, or managing strategic accounts. The Impact: You will strengthen client relationships and support revenue retention by helping clients achieve their goals with S&P Global Market Intelligence. Through proactive outreach, tailored enablement, and consultative engagement, you will increase product usage, reduce churn, and identify growth opportunities. Your active listening, clear communication, and solution-oriented approach will contribute to delivering a high-quality client experience. Responsibilities: • Plan and execute proactive client engagement activities such as onboarding, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams., • Educate clients on the capabilities of S&P Global Market Intelligence to boost usage and awareness., • Provide tailored training on platform features and new releases based on user roles and workflows., • Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities., • Build and maintain strong relationships with senior client contacts, understanding their goals, challenges, and concerns through active listening and empathy., • Understand the client's business context and market environment to recommend practical solutions via education or connecting them with internal experts., • Relay client feedback to Product and other teams, ensuring enhancement requests are tracked and addressed., • Use CRM tools (e.g., Salesforce, SalesLoft) and internal systems to document activities, manage follow-ups, and meet targets., • Prioritize tasks based on importance and urgency, managing multiple accounts effectively., • Contribute to team initiatives aimed at improving processes, sharing best practices, and enhancing overall efficiency., • Provide guidance and support to team members to ensure quality work., • Resolve varied, non-routine client issues with resourcefulness and clear stakeholder communication., • All employees are expected to work from the office at least 2 days per week.What We're Looking For: Basic Qualifications: • Bachelor's degree (preferably in Finance, Economics, or related fields)., • Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities., • Positive, proactive attitude with strong teamwork skills., • Excellent listening and communication skills, capable of clarifying technical information for diverse audiences., • Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction., • Goal-oriented with strong organizational and multitasking skills in a fast-paced environment., • Experience in a consultative sales or client-facing role, handling challenging situations and resolving non-routine issues., • Adaptability to leverage past experience for improved approaches., • Proficiency in MS Office (Word, Excel, PowerPoint)., • Final interview candidates must attend at least one in-person interview at the nearest S&P Global office before an offer can be extended. Preferred Qualifications:, • Knowledge of CRM systems (e.g., Salesforce, SalesLoft) or research platforms., • Experience with usage analytics and developing account profiles for engagement strategies., • Creativity in proposing new ideas and identifying opportunities for process improvements., • A track record of professional growth through training and development initiatives. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: Grade Level (for internal use): 13 Revenue Technical Solution Architect (Grade 13) Role Summary The Revenue Technical Solution Architect (RTSA) is a principal-level strategic leader that partners closely with Sales, Account Management, Product Technology and our Enterprise Data Organization to lead technical discussions with clients and contribute to technical end to end solutions that drive velocity, deal size, win rates and retention. The RTSA contributes to solution narratives, helps removed technical friction in the sales cycles and supports adaption and expansion by ensuring solutions are scalable, secure and feasible. Primary Focus • Drive technical deal execution by translating customer objectives into practical technical solution designs aligned to established product capabilities, architectures and delivery standards, • Contribute to shift in feature selling to solution-led consultative architecture, emphasizing workflow integration, automation, measurable outcomes and repeatable delivery patterns, • Enable scale in the revenue organization by shaping playbooks and revenue enablement strategies for technical integration, connectivity and AI solution deployment, • Build relationships with customer technical stakeholders to align on objectives, architecture strategy and adoption barriersRevenue & Deal Enablement, • Support revenue teams by contributing to solution narratives, value propositions, and technical positioning aligned to existing plays and messaging., • Participate in customer meetings as a technical advisor in order to demonstrate S&P capabilities, handle technical objections and establish S&P as a strategic long term partner, • Translate complex customer requirements in order to position deployable solutions and repeatable sales patternsCustomer & Commercial Problem Solving, • Develop an advanced understanding of the customer ecosystem and business processes and map workflows to solution capabilities (data, analytics, automation/AI) to support measurable outcomes., • Resolve technical objections by aligning architecture decisions to customer capability and coordinate with internal teams to provide evidence (benchmarks, patterns, references)., • Identify adoption risks and gaps (data readiness, integration dependencies, security reviews) and support mitigation planning with Revenue teams , Product and TechnologyCross-Functional Collaboration, • Collaborate with Product, Engineering, and Technology partners to share deal learnings and contribute to refinement of offerings through structured feedback (e.g., defect/enhancement input, pattern gaps)., • Participate in cross-functional initiatives (playbooks, templates, reference architectures) by contributing content and examples, • Contribute to strategic technology initiatives by ensuring the customer voice and feedback is incorporated to evolve our solutions, • Develop deep relationships with technology counterparts at our customers and partnersOrganizational Enablement & Influence, • Shape enterprise playbooks, governance, and enablement strategies with key stakeholders., • Design and lead advanced training programs for revenue-wide capability building., • Contribute to prototypes and proofs of concept with customers to ensure appropriate for workflow fit and technical feasibility, maintain feedback loop with Product and TechnologyRequired Experience & Revenue Expertise, • 8+ years in solution architecture, technology, pre-sales, and/or GTM architecture., • Advanced expertise in enterprise architecture, integration strategies, and customer ecosystems., • Technical fluency in cloud platforms (AWS, Azure, GCP) , hyperscalers and modern orchestration approaches., • Working fluency in AI/automation concepts, including agentic frameworks and orchestration tools, with the ability to translate capabilities into deployable client solutions., • Proven capability to partner across Revenue, Technology and Product functions, • Excellent stakeholder management skills across matrixed organizations., • Strong communication and presentation skills, • Bachelor's or Master's degree in Business, Computer Science, Engineering, or related field About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group)

Company Description 0.0 Associates LTD is a professional services company dedicated to providing innovative solutions tailored to meet client needs. With a focus on delivering excellence and fostering long-term partnerships, the organization is renowned for its customer-centric approach. Headquartered in London, 0.0 Associates LTD operates with integrity and a commitment to driving success for businesses. We strive to create a supportive and inclusive environment that values hard work, collaboration, and growth. Role Description This is a full-time, on-site role for a Sales Representative located in the London Area, United Kingdom. The Sales Representative will be responsible for identifying new business opportunities, cultivating strong client relationships, and meeting or exceeding sales targets. Day-to-day tasks will include prospecting, conducting sales presentations, negotiating contracts, and collaborating with internal teams to ensure client satisfaction and retention. Qualifications • Proven experience in sales, customer acquisition, and account management., • Strong interpersonal and communication skills to build and maintain client relationships., • Proficiency in negotiation, presentation, and closing deals effectively., • Ability to identify customer needs and offer tailored solutions., • Excellent organizational and time management skills to handle multiple tasks and meet deadlines., • Experience in market analysis and identifying business growth opportunities., • Comfortable working in a fast-paced, target-driven environment., • Prior experience in the professional services industry considered a plus.

💥Commercial Manager / Senior Sales Executive💥 Salary: £38,000 – £50,000 (DOE) + Commission Type: Full Time Location: South London (Hybrid) About the Role An award-winning, fast-growing events business is seeking an experienced Commercial Manager or ambitious Senior Sales Executive to join its expanding team. The company delivers accessible, affordable, and sustainable events that enable members of the business community to learn, network, and procure together. An exciting opportunity to join at an early stage and play a key role in the organisation’s growth. The ideal candidate will have an entrepreneurial mindset, strong commercial instincts, and a passion for building relationships and driving revenue. This role would suit: • An Event Manager seeking greater autonomy outside a corporate environment, • A Sales Manager looking for stronger earning potential and recognition, • A Senior Sales Executive ready to progress into a more strategic role Key Responsibilities • Achieve sales targets by generating revenue from new and existing exhibitors, while identifying upselling and cross-selling opportunities for sponsorship packages., • Drive new business acquisition through inbound marketing qualified leads, competitor event research, and proactive lead generation., • Maximise client retention by securing onsite rebookings and delivering excellent customer service throughout the year., • Build strong client relationships through regular communication, including face-to-face meetings, video calls, phone calls, and emails., • Act as the primary point of contact for clients, responding to queries and keeping them informed about event developments and opportunities., • Maintain accurate CRM records, including client details, call notes, pipeline management, and sales forecasting. Key Skills & Experience • Minimum 2 years’ experience working on B2B events, ideally trade shows., • Proven ability to work to targets and achieve KPIs, including 50 calls and 1 hour of call time per day., • Comfortable working in a fast-paced, entrepreneurial environment., • Ability and willingness to travel to competitor events in the UK and internationally when required., • Strong client relationship and communication skills., • High levels of energy, enthusiasm, and commercial drive., • Commercial awareness with the ability to identify and implement growth opportunities., • Experience using HubSpot CRM is desirable. If this role sounds of interest, please reach out to the team 📩

We are seeking a seasoned Senior Sales Accou Entxecutive to join our Strategic Sales team in London. This hybrid role blends new business acquisition role, driving growth across both net new logos. You will capitalize on our strong presence in the UK market—particularly within Building Societies and Tier 2–3 banks—while ensuring long-term client success. Key Responsibilities: • Territory Strategy & Growth, • Develop and execute a territory plan that balances net new name acquisition with account expansion., • New Business Development, • Identify, engage, and close new business opportunities through proactive outreach, networking, and industry engagement., • Account Management, • Serve as a trusted advisor for existing clients, driving adoption, upsell, and cross-sell opportunities., • Build and maintain strong relationships with key stakeholders to ensure customer satisfaction and retention., • Consultative Selling, • Understand client needs and position Finastra’s solutions to deliver measurable business outcomes., • Collaboration, • Work closely with internal teams (Pre-Sales, Delivery, Customer Success) to ensure seamless execution and value delivery., • Pipeline Management, • Maintain accurate pipeline and forecasting data in CRM systems for both new and existing accounts., • Market Intelligence, • Stay informed on market trends, competitive landscape, and Finastra’s evolving product offerings. Required Skills & Experience: • Successful experience of selling enterprise software sales experience, ideally in FinTech, SaaS, or core banking solutions., • Proven success in both net new name acquisition and account growth within UK Building Societies and Tier 2-3 banks., • Strong cold calling and networking abilities combined with relationship-building expertise., • Deep understanding of the UK financial services landscape., • Exceptional communication, presentation, and negotiation skills., • Ability to manage multi-stakeholder, complex sales cycles., • Proficiency in Microsoft Office and CRM systems.

Client Success Manager – Media Production & Events – Up to £45k + bonus + hybrid working (2 days in the office per week). Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. In addition to a generous bonus, our client offers an employee focused culture with hybrid working with min 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes and 25 days holiday plus bank holidays. As Client Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high-level reporting, which in turn, ensures successful growth. An enthusiastic and personable individual who can analyse campaigns, understand the needs of their clients, and prioritise client retention and growth would thrive in this role. If you’re looking for a role that offers plenty of ownership and enjoy problem solving and communication, then we would love to hear from you! What do I need? • Excellent interpersonal skills and client management ability, • At least 2 years’ experience in client management/client services or similar, • Strong client customer success and stakeholder management skills, • Highly organised and customer-focused, curious and innovative mindset, • Able to successfully manage projects across multiple channels, • Spanish language skills is a plus, but not essential If you are a proactive and personable Client Success Executive, Client Success Advisor, or Client Experience Specialist, apply now for this exciting opportunity. To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful. Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process. We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location. Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 140,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

Position – Senior Commercial Renewals Account Executive Location – Orpington Kent Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Renewals Account Executive to join our professional and welcoming team in Orpington. Brown & Brown in Orpington offer high quality, specialist insurance products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Commercial Renewals Account Executive will suit someone with a Broker / Insurer background with a wide range of Commercial product knowledge and experience and a proven track record of achieving targets and managing existing book of clients. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Converting renewal business in line with or in excess of company targets, • Preparing market presentations for renewal reports Liaising with insurers and clients pre and post sale of renewals, • Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided, • Mid term adjustments, • Incoming and outbound call handling, • Corresponding and communicating with clients and insurance companies, • Cross selling other products, • Maintaining day to day compliance procedures for FCA regulation Effectively managing individual diary, • Managing personal work workflow effectively and efficiently, • Maintaining a complete and comprehensive training record Sharing ideas or suggestions for business improvement with management, • Advising manager of any backlog in work in a timely manner, • Advising manager of any debt recovery problems or contentious issues in a timely manner What’s on offer • Negotiable Salary, • Comprehensive benefits package (pension etc), • Performance Bonus, • Professional Qualifications such as CII, • 9am to 5pm Mon-Friday Your Experience • Minimum 3 years Commercial Insurance broking experience is essential, • Strong negotiation skills, • Effective communication, both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • Time management and organisational skills, • Customer service

Elite Dancers Academy is one of london's leading dance schools for children. We have several venues and are looking for someone initially part-time that can grow with the school over time. Role Description We are seeking an organised, proactive, and people-focused Business Manager & Personal Assistant to the Principal to support the smooth day to day running of our dance school. This is a key role within the business, combining administration, customer service, staff coordination, and strategic support to help the school grow and thrive. Key Responsibilities. Business & Administration • Oversee daily administrative operations of the dance school, • Manage emails and communication with new and existing clients, • Handle customer service enquiries professionally and efficiently, • Maintain accurate records, databases, and filing systems, • Organise and manage class timetables and schedules, • Assist with staff management and coordination, • Support onboarding of new staff members, • Provide direct PA support to the Principal, • Assist with planning, organisation, and prioritisation of tasks, • Contribute ideas to help grow and improve the business, • Assist with implementing new systems, processes, or initiatives, • Support client retention and positive customer experiences What we are looking for: • Highly organised with excellent attention to detail, • Strong communication and customer service skills, • Confident managing emails, schedules, and administrative tasks, • Comfortable with basic bookkeeping and business systems, • Able to work independently and take initiative, • Creative thinker with a positive, can-do attitude, • Previous experience in administration, business management, or a similar role is preferred

A bit about the company: You know that feeling when you return something online and the refund takes two weeks? Yeah, this company said "absolutely not" to that. They've built a platform that processes e-commerce refunds in 6 seconds flat. The result? Happier customers, better retention, and brands that actually grow instead of bleeding revenue through clunky returns processes. They've raised a Series A, they're based in London (HQ in Madrid), and they're expanding the sales team. If you've been waiting for the right moment to join something early where your effort actually matters, this is probably it. What you'll actually be doing: 📞 Running outbound campaigns across email, LinkedIn, and phone to book meetings with e-commerce brands 🔎 Researching and identifying target accounts that fit the ideal customer profile 🤝 Qualifying inbound and outbound leads before handing them to the closing team 📈 Building and managing your own pipeline from scratch with real autonomy 💬 Learning the product inside out so you can have genuine, consultative conversations with real decision-makers 🧪 Testing and iterating on messaging, cadences, and channels until you crack what works Who this is for: You've got 6 months to 2 years in B2B sales, ideally in SaaS, fintech, e-commerce, or something adjacent. You're not afraid of the phone, you can write a cold email that actually gets replies, and you bring energy and curiosity to every conversation. You don't need someone looking over your shoulder. You'd rather figure it out, ask smart questions, and get stuck in. You want to be somewhere where progression isn't just talked about, it's built into the plan. The details: 💰 £35k to £40k base + OTE up to £80k 📍 London, hybrid (3 days in office) 🏢 Series A, ~25 people, growing fast 👥 Joining a 12-person UK sales team This isn't a "sit at your desk and send templates" SDR role. It's a proper launchpad at a company where hustle actually gets rewarded and the ceiling is as high as you want to make it.

Job Description Title: Flagship Store Manager - Regent Street Reports To: Retail Director Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Flagship Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Flagship Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Manging employee relations with people-driven approach, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM objectives including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs, analyse trends, and build a business action plan accordingly, • Build a strong network with local stakeholders on forecasts, opportunities, and challenges, • Animate and motivate the team to develop the business Operations & Compliance • Ensure compliance with scheduling, operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee compliance on stock management, store audits, deliveries, inventory accuracy, and shrinkage Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership, • Experience managing large teams in high traffic environment, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Team-focused and client-centric, • A strong commercial mindset, • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Job Description If you want to know about the requirements for this role, read on for all the relevant information. Smarter, Faster Care. Join the Digital Health Revolution. At Open Medical, we have one driving mission: Smarter, Faster Care. We are the experts behind Pathpoint, the award-winning platform synchronising clinical workflows and transforming patient outcomes globally. We're hiring a Senior Account Manager who thrives on challenges and is committed to making a measurable difference. This is a high-visibility role where you take personal responsibility for client satisfaction, protecting our recurring revenue while unlocking new opportunities for expansion, across the United Kingdom. Our team is full-time in-office, as this is how we feel we collaborate, problem-solve and develop ourselves the best. The successful candidate for this role will be expected to be on UK client sites on average 2 - 3 times per week. Who You Are We've worked hard to build a culture of excellence and we take great care in selecting the individuals who will carry it forward. To succeed here, you must be: • A True Team Player: You thrive in a diverse, collaborative environment and win as a team., • Mission-Driven: You genuinely care about the healthcare space and the impact of digital transformation., • A Standard-Bearer: You take immense pride in doing your very best work and hold yourself, and others to an exceptional standard. We believe in a two-way street. By joining us, you will: • Shape the Strategy: You won't just follow a script; you'll have the opportunity to lead and refine the operational processes for the entire customer life-cycle., • Gain High-Level Exposure: Work directly with the Head of Revenue and Chief Commercial Officer, acting as a strategic adviser to our leadership team on all things account management, providing the frontline intelligence that shapes our growth plans and future roadmap, • Master the HealthTech Landscape: Deepen your expertise in NHS procurement and digital delivery, positioning yourself at the forefront of a booming industry., • Strategic Growth: Own the full customer life-cycle, preventing churn, leading renewals and identifying smart opportunities for up-sells and cross-sells., • Client Ambassadorship: Spend 2–3 days a week on-site with NHS stakeholders, ensuring they are extracting maximum value from our solutions., • Operational Excellence: Maintain an airtight HubSpot pipeline and provide accurate forecasting for renewals and expansion to the executive team., • Enterprise SaaS Expertise: Proven success in proactive account management and revenue growth., • Healthcare Knowledge: Essential experience in the digital health sector and a solid grasp of NHS procurement., • 33 days holiday per annum (including public holidays), increasing with tenure., • Private Health Insurance provided by Vitality, with a vast array of perks and discounts, included discounted gym membership., • Cycle to work and salary sacrifice pension scheme, • Access to CPD budget, • Paid sickness and compassionate leave, alongside enhanced parental leave., • Car allowance/mileage options and a competitive commission structure, • Submit your CV and answer the application questions, • The Intro: A 5 minute logistics and introductory call with the People team, • The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values., • The Deep Dive: A 20-minute video interview with the Hiring Manager.

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Role Title: Account Manager - UK (Bus & Fleet) Location: United Kingdom (Remote / Depot-Based as required) Reporting To: Managing Director Overview of the Role The Account Manager's primary relationship owner for existing bus and fleet clients across the United Kingdom. This is a client-facing, commercially focused role centred on protecting and growing established accounts, ensuring clients receive consistent value from our charging infrastructure, and coordinating internally to keep uptime commitments on track. Key Responsibilities Account & Relationship Management • Serve as the primary day-to-day contact for existing bus operator and fleet clients across the UK., • Own account health - proactively managing satisfaction, identifying risks, and escalating concerns early., • Conduct regular account reviews and service check-ins, ensuring clients feel genuinely supported., • Manage contract renewals and negotiate extensions in line with commercial objectives. Commercial Growth • Identify and develop upsell and expansion opportunities within existing accounts including additional hardware, Operation & Maintenance contracts, remote monitoring packages, and depot upgrades., • Maintain an accurate account pipeline and track revenue forecasts within CRM., • Feed client intelligence and market feedback into the wider commercial and product teams. Operational Coordination • Work closely with Service Delivery, Technical, and Commissioning teams to ensure client commitments and SLAs are met., • Coordinate access, scheduling, and communication around planned maintenance, fault response, and site interventions., • Represent the company professionally at client sites, depot visits, and operational reviews. Reporting & Documentation • Maintain accurate, up-to-date records of client activity, account status, risks, and opportunities in CRM., • Contribute to client-facing reporting on asset performance, uptime, and SLA compliance., • Provide regular internal updates on account status and market conditions. Skills and Experience • Proven track record in account management, customer success, or a client-facing commercial role, ideally within transport, fleet, infrastructure, or a related technical sector., • Ability to engage credibly with depot managers, fleet directors, and transport authorities., • Comfortable holding technical conversations around EV charging hardware, uptime performance, and infrastructure reliability, you don't need to be an engineer, but you need to hold your own., • Strong communicator - written, verbal, and in person. You build trust quickly and maintain it over time., • Self-managed and proactive - you identify when a client needs attention without being prompted., • Willingness and ability to travel across the UK for client meetings and site visits. Qualifications • Background in commercial, operational, or technical account management (transport, energy, or industrial sectors preferred)., • Valid UK driver's licence., • Right to work in the UK. Desirable • Experience with EV charging, zero-emission transport, or clean energy infrastructure., • Existing relationships within the UK bus, coach, or public transport sector., • Familiarity with DC charging systems or depot electrification environments., • Experience working in a growth-stage or scaling business where you have had to build process as you go. Performance Expectations • High client retention across the existing UK account base., • Consistent SLA compliance across commissioning, maintenance, and fault response milestones., • Revenue growth through structured upsell activity within existing accounts., • Accurate and up-to-date account records maintained in CRM at all times., • Strong client satisfaction evidenced through account reviews and direct feedback. If this role is of interest, please apply directly and share any questions to

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

Responsibilities • Global Al Client Acquisition: Scale outreach to global Al clients, including Al-native startups, ISVs, Al data providers, and enterprises undergoing Al transformation, to build a high-conversion sales pipeline., • Al Revenue Ownership: Own the full lifecycle of Al Maas opportunities in international markets, from lead generation and qualification to solution design, commercial negotiation, and deal closure, driving growth in token consumption and revenue., • Market & GTM Strategy Support: Track GenAl trends (foundation models, agents, Al infrastructure, and competitor moves); translate customer insights into tailored solutions and support GTM strategy with product and marketing teams., • Strategic Account Management: Build trusted relationships with C-level and technical decision-makers at global AI-focused companies to ensure satisfaction, retention, and expansion., • Al Use Case Co-Creation: Understand clients' Al goals and business challenges; through deep dialogue and industry insight, jointly identify high-value Al opportunities, • Communicate the value of Alibaba Cloud's large models in the client's language, co-design practical solutions, and validate them to drive real business impact., • Bachelor's degree or above. Maior preferred in Computer Science. Al. Data Science. Business or related fields: Master's or MBA preferred., • 3+ years of experience in sales, pre-sales, technical, or product operations in AI, cloud, or software, with proven results. Experience at Al-native companies or major cloud providers is a plus., • Al MaaS Sales Expertise:, • Actively uses leading LLMs and multimodal models in daily work; stays current on model evolution, agent frameworks, and industry trends. Familiarity with prompt engineering and "vibe coding" is a plus., • Deep understanding of Maas business models and the ability to articulate value clearly; knowledgeable about GenAl market dynamics and vertical-specific use cases., • Proven ability to guide clients from POC to production, covering discovery, solution fit, pricing, and contracting, while collaborating with solution architects and product teams, • Cloud Experience: Familiar with cloud and AI infrastructure products (e.g., servers, GPU, MaaS, RAG, Agents); hands-on experience in cloud sales, business consulting, and operations., • Mindset: Fast learner, customer-obsessed, results-driven, self-motivated, and passionate about Al innovation in fast-paced environments., • Business Acumen: Understands the token-based business model and can leverage Alibaba's products to help customers scale their businesses., • Global Collaboration: Fluent in English with the ability to communicate with diverse clients, comfortable with international travel and cross-time-zone teamwork.

Sales Administrator Location: UK (Office/Hybrid – depending on business needs) Hours: Monday to Friday, 8:45am – 5:00pm (37.5 hours per week) About the Role My client, a well-established brand is looking for a highly organised and proactive Sales Administrator to join their team and support the growth of sales across the independent, foodservice, and wholesale sectors in the UK. This is a varied and fast-paced role where you will provide essential operational support to the Business Development team while ensuring excellent customer service and smooth day-to-day operations. Key Responsibilities • Process customer orders and coordinate deliveries with internal logistics teams and external partners, • Act as a key point of contact for customer enquiries, including logistics, payments, and promotions, • Build and maintain strong relationships with customers to support sales retention and growth, • Monitor sales data to identify trends and support initiatives to increase customer orders, • Assist with the planning and coordination of in-store demonstrations and promotional activities, • Support seasonal campaigns and ensure timely distribution of promotional materials, • Manage accounts receivable tasks, including sending invoices, statements, and payment reminders, • Liaise with the Finance team to ensure accurate customer account management, • Prepare monthly sales performance reports, • Maintain organised records, documentation, and sales materials inventory, • Previous experience in a sales administration or customer service role, • Strong organisational skills with the ability to manage multiple tasks efficiently, • Excellent communication skills and a customer-focused approach, • Comfortable working with data, reports, and internal systems, • Proactive, detail-oriented, and able to work both independently and as part of a team, • Confident using Microsoft Office and CRM systems Antal Website

Sales Team Coordinator Needed for a specialist tour operator / Hybrid in London As the Team Coordinator for this specialist tour operator you will begin by coordinating, training and supporting a small team of temporary and permanent sales staff. Along with them you will advise, sell and manage customer holidays to our , apartments and hotels in the best resorts in the world. You will be responsible for ensuring the customer is at the centre of everything we do, maximising customer satisfaction, feedback and revenue to grow our ski programme. As you progress, you will take more responsibility for the team, learning to appraise, motivate, manage and finally to agree and deliver strategies for sales retention and generation for the business. Along the way you will visit more accommodation and resorts than you thought possible, ski more than you thought and be expected to remember all the details skiers choosing to travel with us will ask. That might just include the colour of the carpet. The ideal candidate for this role is: • Enthusiastic and passionate, • Is sales driven and has proven sales experience, • A passionate skier/boarder with European ski knowledge, • Able to multitask and communicate to a range of stakeholders and team members, • Motivated and organised with a high level of attention to detail, • We will offer a competitive salary and incentive package, educational trips and the opportunity to develop and extend your skills and responsibilities through regular training. Interested please apply here or email

Senior Ecommerce Manager (12 MONTH FTC) Reporting to: Head of Ecommerce Founded in 2012 by world-renowned plastic and reconstructive surgeon Dr Yannis Alexandrides, 111SKIN is a global skincare brand that bridges the gap between scientific innovation, luxury and community. Beloved by A-listers, high-profile makeup artists, and skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A commercially driven and strategically minded Senior Ecommerce Manager who combines strong trading acumen with a deep understanding of customer behaviour. What you’ll do: You will drive the performance and evolution of 111SKIN.com, owning ecommerce trading, onsite experience, and digital optimisation. This means leveraging data insights to enhance the end-to-end user journey, while working cross-functionally and with agency partners to drive UX advancements, improve conversion, and unlock new customer acquisition and retention opportunities. What success looks like: You will deliver best-in-class digital experiences that support revenue growth and strengthen brand equity. We evaluate each team member based on our three company values: entrepreneurial mindset, caring collaboration, determination to succeed. Why you are a great fit: You balance creativity with analytical thinking, using data to inform decisions while shaping engaging customer experiences. You are commercially minded, collaborative, and driven to deliver measurable growth in a fast-paced, global environment. This is a full-time position operating with a hybrid working pattern, including two days per week based at 111SKIN’s Head office in Fitzrovia, London. This is a fixed term contract for 12 months. Duties and responsibilities: • Own and deliver the 111SKIN.com trading calendar, aligning with Marketing to execute a cohesive digital strategy and maximise revenue/full-price sell-through., • Lead onsite merchandising, promotional activity, and end-to-end execution of new product launches to drive discovery, engagement, and conversion., • Drive overall ecommerce performance through continuous testing, UX/CRO optimisation, and KPI improvement across CVR, AOV, revenue, and retention., • Use data, customer insights, behavioural analysis, and competitor trends to shape strategy and identify growth opportunities across the ecommerce roadmap., • Own weekly and monthly performance reporting, leading trade meetings and delivering clear, actionable insights to senior stakeholders., • Collaborate cross-functionally with Digital, Marketing, CRM, Paid Media, Affiliates, Planning, and Operations to drive acquisition, retention, and stock availability., • Lead ecommerce projects, site enhancements, and platform optimisation from briefing/UAT through to launch, managing development agency and external partners., • Oversee SEO, CMS content, and Shopify ecosystem optimisation (apps, subscriptions, personalisation) to improve site performance, customer experience, and loyalty. REQUIREMENTS: • 5+ years’ experience in ecommerce or digital trading, ideally within beauty, fashion, or luxury., • Strong commercial mindset with proven experience driving online revenue growth and conversion optimisation., • Significant knowledge managing and optimising Shopify-based ecommerce platforms., • Strong understanding of UX/CRO principles and customer journey optimisation., • Experience working with and managing external agencies (development, SEO, CRO)., • Proven ability to drive both customer acquisition and retention strategies. Technical & Platform Experience (Preferred): • Shopify, • Klaviyo (Email CRM), • Attentive (SMS), • Recharge (Subscriptions), • Justuno / Octane (onsite optimisation & personalisation tools), • Google Analytics and reporting tools Culture & Benefits: Everything we do at 111SKIN is to help people. From giving customers the confidence to go makeup-free, to giving back to the community and preserving the environment. It’s part of 111SKIN’s DNA. It’s who we are. As a member of our team, we hope you will help us champion our values of entrepreneurial mindset, caring collaboration, and determination to succeed. Some of the benefits include: • Flexible working arrangement (3 days in our Central London office), • 4pm Friday finish and summer hours during July & August with a 2pm Friday finish, • 3 extra days of paid holiday during the festive period, • Religious holiday swaps, • 3 free 111SKIN products per month, • 85% employee discount on additional 111SKIN products, • 1 complimentary 111CRYO/Heat session per week, • 50% discount on non-surgical treatments at 111 Harley Street, • Expenses towards eye tests, • Bike2work scheme, • 2 weeks of compassionate leave, • IVF support At 111SKIN, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a diverse team and creating an inclusive environment where everyone can thrive. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

Founded in 1875, the Nicholls and Clarke Group has grown to become the UK’s largest national manufacturer and distributor of fine-quality sanitary ware, ceramic and porcelain tiles, Nicobond tile adhesives, grouting compounds, architectural ironmongery, and general hardware. Being field based, you will not be situated in an office, although you will have a main distribution centre that will support you and help you grow your sales. This Sales Representative role involves managing our customers in Northwest & Southwest London selling them our extensive range of high-quality light side building products. Part of the role is also to find and bring on new customers which will attract additional bonuses. Please note that this field-based sales role is in Enfield/ North London/ Northwest London & parts of Southwest London and West London postcodes. Role responsibilities for the Sales Representative • Manage your allocated region manage and grow sales with our existing customer base as well as bring on new customers, • Visiting clients at the office and site level, • Ensuring business continues to grow, • Maintaining a sense of enthusiasm and commitment, • Providing consistent, excellent customer service What will you sell and to whom? • You will be selling domestic and commercial sanitaryware, • Our Phlexicare range offers independent living products including level access and wetroom showering products., • Ceramic and porcelain tiles, Nicobond adhesives, grouting compounds and screeds, tiling systems, and wet rooms., • Decorating products including paint and decorating sundries, • Architectural ironmongery and general hardware, • Our customer base includes Building Contractors, Maintenance Companies, Disabled Adaptation specialists, Regional House Developers, Housing Associations, and Local Authorities. Requirements for the Sales Representative: • Previous experience within a similar field-based sales role, • Prior experience within the construction industry preferred commitment to excellent customer service, • Friendly, engaging, and approachable, • Happy to travel daily to client sites, • Passionate about bringing in new business, • Excellent communication and interpersonal skills, • Target driven, • A professional and positive approach, • Good team player, • Attention to detail Benefits: • Comprehensive Induction training, • Ongoing training that focuses on the features, benefits, and installation of our products and how best to sell them, • Competitive salary package, • Uncapped Quarterly Bonus and Annual Bonus Schemes, • Company car, • Mobile and laptop, • Company Pension Scheme, • Private Healthcare Insurance, • Holiday entitlement, • UK based company, • High employee retention If you would like to be considered for this exciting opportunity, please email a copy of your CV to: Please include the job vacancy you would like to apply for within the email's subject line. Join Our Team and become a part of the Nicholls & Clarke Family.

About Pinter At Pinter we have a passionate, driven and talented team who deliver Extraordinary Beer Experiences. We have designed world-first hardware to brew 10 pints of exceptional quality beer at home. We design award-winning beer recipes, collaborate with some of the world’s best breweries, execute best-in-class marketing campaigns and constantly strive for seamless operations and CX. With a focus on sustainability we let our products do the talking; each use of the Pinter is the equivalent of replacing 17 cans of shop-bought beer, realising and 82% logistics weight reduction. Since we launched, that’s over 7 million cans and bottles and counting. We’ve been recognised as one of the Sunday Times Best Places To Work, by TIME Magazine as Invention of the Year, by Red Dot Award for Product Design, shortlisted for a D&AD pencil and won multiple beer accolades. At Pinter, we believe in: Quality - Quality underpins the products we create, the service we give, and the experiences we deliver. Value - We deliver huge value by enabling our customers to brew their own fresh beer at home and connect with each other in better ways. Sustainability - We are a socially and environmentally responsible business. We strive to build the best products that cause no unnecessary harm to the environment and have a positive impact on our communities. Innovation - We lead by constantly innovating our products and how we deliver them to our community. Our fresh thinking and pursuit of the latest technology ensure this. Community - Our products create experiences that make life more enjoyable, interesting, and fun! We nurture our community by ensuring we deliver products and services that keep Fresh Brewers at the heart of our business. We need talented people like you who share our values for the next chapter of this extraordinary journey. Who you are • 2–4 years experience in a CRM or lifecycle marketing role, • Strong working knowledge of ESPs - flows, segments, events, profile properties - Klaviyo is preferable, • Basic HTML understanding for email editing, • Experience in D2C / eCommerce (subscription experience preferred), • Highly detail-oriented with strong QA instincts, • Strong understanding of A/B testing and performance analysis, with the ability to draw clear, actionable insights, • Proactive, self-starter with a willingness to take ownership What the job involves • This role is best suited to someone who enjoys building and executing CRM campaigns day-to-day, not just planning them. Pinter is growing fast and we’re looking for someone who thrives in that environment, working closely with a fully bought-in team to build and improve as we scale., • We’re hiring a CRM Executive to join the team and work directly under our Senior CRM Manager. This is a hands-on role focused on execution and optimisation across the full customer lifecycle. You’ll take ownership of building and improving CRM journeys across email, SMS, push and in-app, helping drive both acquisition and retention. You’ll be trusted to move quickly, own your output, and deliver consistently high-quality work. What you'll be doing day-to-day: • Build, launch and optimise CRM journeys in Klaviyo across email, SMS and push., • Own day-to-day CRM execution, ensuring all campaigns are delivered on time and accurately, including setup, segmentation, QA on links, testing and scheduling., • Support ideation and creation of the monthly CRM calendar, balancing proven high-performance campaigns with fresh, creative concepts and cross-industry inspiration, • Create and manage segmentation to improve targeting and performance, • Support lifecycle activity across onboarding, consumption, retention, churn and reactivation, • Work on referral and loyalty initiatives to drive repeat behaviour, • Build, maintain and run a structured test-and-learn plan across flows and campaigns to optimise & improve open, click and conversion rates., • Analyse performance and report on key metrics, sharing insights with the wider team, • Support seasonal launches, partnerships and ad hoc campaigns, • Ensure all CRM activity is GDPR compliant and follows best practice, • Stay up to date with the latest trends in CRM and retention marketing across US and UK, • Work closely with the Design and Community team on briefing creative assets and building copy to ensure emails are visually engaging and align with Pinter’s brand voice. Benefits • Salary: £30,000-£35,000, • Holidays: 25 days + 8 days bank holiday (6 to be taken whenever you like - we are closed only 1st January and 25th December), • Loyalty leave: additional 4 days annual leave based on tenure, • Volunteer and Professional Development days: 3 days year, • Birthday day off, • Life event day, • Work from anywhere: 10 days/year, • Enhanced paternity and maternity leave, • Living Pensions contribution: 12% (5% employee + 7% Pinter), • Cycle to Work scheme, • Health insurance with Vitality, • Financial wellbeing with Stream and RestEasier, • Free Pinter and Pinter Packs, • And others including team days, team lunches and socials. Application process • 30min intro call with our Senior CRM Manager to assess experience, approach and team fit, • More detailed conversation with the Senior CRM Manager and CMO, covering your experience and how you think about CRM, • Short practical task to demonstrate your ability to execute and analyse CRM activity, • Final decision and offer for the successful candidate Our commitment to diversity, equity and inclusion Pinter is a community that nurtures our people. We embrace everyone's unique identities in the belief that anyone can thrive when given the right opportunity. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class.

Business Development Manager Location: London | Function: Sales | Reports to: VP of Sales Career path: Customer Success Executive → Business Development Manager → Account Director →Head of Desk About Bound Bound is the FX copilot for fast-growing businesses. When companies earn or spend money in foreign currencies, exchange rate movements can quietly eat into their margins. That's FX risk. Hedging is how businesses protect themselves against it, but traditionally it's meant clunky broker calls, spreadsheets, and opaque pricing. Bound replaces all of that with smart automation and real-time control, making currency hedging simple, flexible, and transparent. We're FCA-regulated, backed by a recent $25M Series A, and trusted by over 200 companies including ManyChat, Paddle, and Tines. We're a small, high-output team based in London. We ship fast, care deeply about craft, and believe the best fintech products feel effortless. The Role The Business Development Manager owns new business, from first outreach through to a client's first trade. You'll be responsible for the full acquisition cycle: building pipeline, running discovery, demoing the product, closing the deal, and leading the client relationship through onboarding until they are live and trading. You'll need the commercial maturity to run shorter or longer deal cycles and the credibility to hold a room with a CFO or Treasurer. Once a client completes their first trade, you hand the relationship to the Head of Desk who takes ownership of growth and retention from that point. Your focus is always on the next new logo. Tasks • Drive revenue growth by acquiring new logos within our target market, finance teams at scaling, internationally active businesses, • Develop and manage a pipeline of qualified opportunities, primarily through outbound prospecting and supported by marketing demand generation, • Conduct effective discovery conversations to identify the real cost of manual FX management for each prospect, • Run compelling product demos and presentations that clearly articulate why Bound is the right solution, • Negotiate and close deals, consistently exceeding quota, • Lead the client relationship through onboarding and to their first completed trade, ensuring a smooth handoff to the Head of Desk, • Maintain a deep understanding of Bound's product, the FX market, and the challenges facing finance teams managing currency exposure, • Keep accurate CRM records and contribute to weekly pipeline reviews, • Pass prospect and customer feedback to the product and leadership teams Requirements • 3-5 years of experience in B2B sales, with a track record of exceeding quota, • Experience selling to finance stakeholders, CFOs, FDs, Finance Managers, or Treasurers., • Comfortable running the full sales cycle independently, from cold outreach to close, • Experience in SaaS, Recruitment, Events or Financial Services sales preferred., • Highly organised and able to manage multiple deals and priorities simultaneously, • Comfortable running the full sales cycle independently, from cold outreach to close, • Experience in SaaS, Recruitment, Events or Financial Services sales preferred., • Strong written and verbal communication, clear, direct, and credible at senior level, • Always looking for ways to learn and improve Benefits • Rapid growth and funding: we've grown our business significantly and are backed by top-tier investors including Notion Capital and Valar Ventures, • Wide market impact: our solutions support businesses across multiple sectors, helping them hedge currency risk confidently, • Culture of excellence: Bound values ambition, curiosity, and collaboration, employees work closely with leadership, take real ownership, and make a tangible impact, • Exposure and learning: gain deep knowledge of fintech, FX markets, and enterprise sales in a role that accelerates your career, • Trusted and secure: FCA regulated and ISO 27001 certified, combining innovation with transparency and security, • Competitive salary, uncapped bonus structure, and EMI share options

We’re currently recruiting on behalf of a leading Microsoft-focused consultancy for an Account Manager / Client Manager to support their continued growth in business transformation services. This is a client-facing role suited to someone who is highly engaging, commercially minded, and experienced in building strong customer relationships while driving professional services revenue. The successful candidate will be responsible for managing and growing key client accounts, acting as a trusted advisor on Microsoft-led transformation initiatives, and identifying opportunities to expand services across the Microsoft ecosystem. Key responsibilities include: • Building and maintaining long-term client relationships, • Identifying and closing opportunities for professional services, • Supporting clients on their digital transformation journey, • Collaborating with internal delivery and technical teams, • Driving account growth, retention, and customer satisfaction Key requirements: • Strong customer engagement and communication skills, • Proven experience selling professional services or consultancy, • Solid account management background with commercial awareness, • Good understanding of the Microsoft ecosystem (e.g. Azure, M365, Dynamics), • Experience within or exposure to Public Sector clients is advantageous, • Proactive, relationship-driven approach This is an excellent opportunity to join a growing organisation delivering impactful Microsoft transformation programmes. If this sounds of interest, please apply or get in touch directly for more information.

Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions. As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries. The Role As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance. You’ll: • Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal., • Translate client goals into clear research briefs and actionable recommendations., • Present findings confidently to senior stakeholders, showcasing the commercial impact of insights., • Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery., • Identify opportunities for account growth through upsell and cross-sell initiatives., • Lead QBRs, roadmap sessions, and data-driven discussions with clients. What We’re Looking For • Experience in Customer Success CX, ideally within SaaS or CRM systems, • Sales methodologies tools such as SPIN or MEDDICC, • Skilled communicator and presenter, able to distil complex insights into clear client stories., • Strong analytical mindset with a passion for solving problems and finding meaning in data., • Proven ability to manage multiple enterprise relationships simultaneously., • Commercially savvy, with a track record of driving retention and growth., • Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment. What’s on Offer • £100,000 base + strong commission structure, • Ongoing training and development from day one, • Opportunities for rapid progression — internal promotion is encouraged, • 24 days annual leave + bank holidays, • Regular team socials and company events, • Tech Scheme & Cycle to Work benefits, • Employee wellbeing support and learning academy If interested apply below or send your CV to