Buscar empleo: 1000+ ofertas de trabajo de customer retention en London (octubre 2026)

Reporting to the Head of Marketing and working alongside the Marketing Manager, you will play a key role in driving marketing performance across [Firmdale Hotels'](http://www.firmdalehotels.com) eleven properties in London and New York. Using data-driven insights, you will help grow customer acquisition and engagement across our hotels and restaurants through targeted digital marketing campaigns. You will thrive on working with large datasets, uncovering the stories behind the numbers and transforming them into actionable insights that drive performance. You will collaborate with teams across the business, from General Managers to Revenue and IT, connecting data points and developing a strong understanding of both our brand and our guests. ++RESPONSIBILITIES++ CRM & Email Marketing • Own the data integrity and performance of the Firmdale Hotels CRM database, implementing best practices for governance, auditing and data cleansing in partnership with the Marketing Manager., • Drive sustainable database growth across key customer touchpoints, identifying opportunities to enhance guest understanding while maintaining brand integrity and privacy standards., • Analyse audience and booking data to identify seasonal trends, customer behaviours and revenue opportunities, creating targeted B2B and B2C audience segments., • Partner with operational teams to optimise our integrations with wider group booking platforms (SevenRooms, OpenTable, Opera etc.) and leverage customer insights to increase opt-ins, engagement and retention., • Oversee third-party CRM integrations, ensuring data flows seamlessly and systems operate effectively., • Work closely with the Data Protection Officer (DPO) to ensure GDPR compliance and continuously improve data capture, management and retention processes. Paid Digital Marketing • Develop customer acquisition and retention strategies with individual performance metrics, analysis and campaign optimisation., • Support our external agencies with the planning, management and optimisation of paid media campaigns, including PPC, Google Hotel Ads, social media (Meta) and emerging AI-driven advertising platforms., • Monitor campaign performance, provide actionable insights and collaborate with agency partners to maximise return on investment., • Deliver analysis and reporting on all paid media activity, identifying opportunities to improve targeting, engagement and conversion. SEO, GEO & AI • Collaborate with our SEO agency and wider marketing team to improve organic visibility, onsite SEO performance and Generative Engine Optimisation (GEO)., • Lead evaluation of emerging AI technologies, recommending and implementing initiatives that enhance brand visibility across AI search platforms and improve marketing intelligence capabilities. Website & Digital Experience • Work with the Marketing Manager to support the ongoing optimisation of website structure, user experience and conversion performance., • Work with agency partners to refine analytics implementation and measurement frameworks., • Develop and maintain tracking standards, including UTM governance and campaign attribution., • Oversee website-related system updates and ensure digital platforms remain fit for purpose. Strategy, Insights & Reporting • Spearhead digital transformation initiatives seeking out new opportunities to develop and improve the digital marketing function., • Monitor and report on digital performance across the brand and individual hotels, analysing traffic, engagement, database growth, leads and conversions., • Develop and maintain a robust tracking strategy for all marketing campaigns and activations to ensure that we can measure performance across multiple channels (email, social, search, PR and website)., • Work closely with the revenue team to develop data-driven tactical strategies to increase bookings across the hotels at key times of the year and at key parts of the sales funnel, • Manage reporting dashboards and visualisation tools (GA4, TapClicks and other platforms), ensuring stakeholders have access to clear, actionable insights., • Oversee Google Tag Manager and ensure accurate tracking across all digital touchpoints., • Identify growth opportunities across rooms, restaurants, bars and wider hotel experiences through customer and performance analysis., • Communicate insight-led recommendations, successes and key learnings to stakeholders, helping shape future marketing strategy. ++Location and Hours:++ • 9am to 6pm Monday to Friday, based at our Head Office in Soho., • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand. ++REQUIREMENTS++ • At least 5 years' experience in digital marketing, preferably in the luxury hospitality sector working across hotels and restaurants, • Strong knowledge of the Google Suite including GTM and GSC, • Comfortable working with large datasets and translating them into actionable recommendations, • Experience working with a restaurant reservation platform, preferably SevenRooms and/or OpenTable, • Strong understanding of Google Ads, SEO, GEO and paid search, • A good understanding of the evolving digital landscape, including AI, • Data-orientated and proactive, • A genuine interest in hospitality and design, • Highly organised with meticulous attention to detail, • Excellent communication and presentation skills

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MARKETING MANAGER Full Time – Onsite | London About Layali Lounge Layali Lounge is a vibrant London restaurant offering an authentic and memorable Middle Eastern dining experience, combining quality food, stylish surroundings, hospitality, entertainment and exceptional customer service. As we continue to grow and strengthen the Layali Lounge brand, we are looking for an experienced, creative and commercially focused Marketing Manager to join our team. This is an exciting opportunity for a marketing professional who understands the hospitality industry and knows how to turn creative marketing activity into increased bookings, customer engagement, events and revenue. The Role We are looking for a proactive and commercially minded Marketing Manager to take responsibility for developing and delivering the overall marketing strategy for Layali Lounge. You will manage marketing activity across digital, social media, promotions, events, partnerships, customer engagement and local marketing, ensuring that Layali Lounge continues to build a strong presence in the London hospitality market. Working closely with the General Manager and management team, you will develop campaigns that increase brand awareness, attract new customers, encourage repeat visits and maximise restaurant and private-event bookings. The successful candidate will be creative, organised, commercially aware and confident managing marketing activity from concept through to delivery and performance analysis. Key Responsibilities Marketing Strategy • Develop and implement a comprehensive marketing strategy for Layali Lounge., • Create an annual and monthly marketing plan aligned with business objectives., • Develop marketing campaigns to increase sales, bookings, footfall and customer retention., • Identify opportunities to grow the Layali Lounge brand within the local London market., • Monitor hospitality, food, entertainment and consumer trends., • Research competitors and identify relevant market opportunities. Digital & Social Media Marketing • Oversee the overall social media strategy across Instagram, TikTok, Facebook and other relevant platforms., • Work with content creators or manage the creation of engaging photography, video, Reels and promotional content., • Develop monthly social media and content calendars., • Ensure consistent Layali Lounge branding, tone and messaging across all platforms., • Monitor engagement, reach, audience growth and conversion., • Respond to relevant customer engagement and online enquiries., • Identify social media trends and opportunities relevant to the restaurant. Promotions & Campaigns • Plan and execute promotional campaigns for food, drinks, seasonal offers and special occasions., • Develop campaigns around Christmas, Valentine's Day, Eid, Mother's Day, birthdays and other key dates., • Create campaigns designed to increase bookings during quieter trading periods., • Work with management to develop attractive offers while protecting profitability., • Measure campaign performance and make recommendations for improvement. Events & Private Hire • Develop marketing strategies to increase private events and group bookings., • Promote birthdays, engagements, celebrations, corporate events and other private functions., • Create promotional materials and digital campaigns for private events., • Build relationships with event planners, local businesses and relevant organisations., • Support the management team in promoting special events and entertainment nights. Influencers & Partnerships • Identify and build relationships with relevant local influencers, food bloggers and content creators., • Organise influencer visits and collaborations., • Develop partnerships with local businesses, hotels, offices and community organisations., • Explore opportunities for cross-promotions and collaborative campaigns., • Monitor the performance and commercial value of partnerships. Customer Acquisition & Retention • Develop initiatives to attract new customers to Layali Lounge., • Support strategies designed to increase repeat visits and customer loyalty., • Develop email, database and customer communication campaigns where appropriate., • Analyse customer feedback and identify opportunities to improve the overall guest experience., • Work with management to promote new products, menus and services. Advertising & Paid Marketing • Plan and manage paid advertising campaigns across relevant digital platforms., • Monitor advertising budgets and campaign performance., • Work with external agencies or suppliers where required., • Ensure marketing spend delivers measurable commercial results., • Analyse cost per lead, booking, customer acquisition and campaign return where appropriate. Brand Management • Maintain a consistent Layali Lounge brand identity across all marketing channels., • Ensure menus, promotional materials, digital content and advertising reflect the brand correctly., • Coordinate photography, videography, graphic design and promotional materials., • Ensure all marketing communications are professional, accurate and aligned with the restaurant's identity. Reporting & Performance • Monitor marketing performance on a weekly and monthly basis., • Provide management with clear marketing reports and recommendations., • Track key performance indicators including:, • Restaurant bookings, • Event enquiries, • Customer acquisition, • Social media engagement, • Website traffic, • Campaign performance, • Promotional performance, • Customer retention, • Use data and customer insights to improve future marketing campaigns. About You The ideal candidate will have: • Proven experience as a Marketing Manager, Marketing Executive or similar role., • Previous experience within hospitality, restaurants, food & beverage, leisure or lifestyle brands is highly desirable., • Strong understanding of digital marketing and social media., • Experience developing and implementing marketing strategies., • Strong knowledge of Instagram, TikTok, Facebook and Google platforms., • Experience creating and managing marketing campaigns., • Strong understanding of local marketing and customer acquisition., • Experience working with influencers, content creators and commercial partners., • Excellent written and verbal communication skills., • Strong creative and organisational skills., • Commercial awareness and understanding of marketing budgets., • Ability to analyse marketing data and turn insights into practical actions., • Excellent attention to detail., • Ability to manage multiple campaigns and deadlines., • Proactive, enthusiastic and hands-on approach., • Ability to work independently while working closely with senior management., • Passion for hospitality, food, events, entertainment and customer experience. Key Personal Qualities We are looking for someone who is: • Creative – able to develop fresh marketing ideas and campaigns., • Commercial – understands that marketing must contribute to business performance., • Proactive – identifies opportunities rather than waiting to be asked., • Organised – able to manage multiple campaigns and deadlines., • Data-driven – comfortable reviewing performance and making improvements., • Customer-focused – understands what motivates customers to visit and return., • Hands-on – willing to be actively involved in content, campaigns and events., • Professional – represents the Layali Lounge brand positively at all times. What We Offer • Full-time position based at Layali Lounge, London., • Opportunity to take ownership of the marketing function for a growing hospitality brand., • Creative and varied working environment., • Direct involvement with the management team., • Opportunity to develop and implement your own marketing ideas., • Opportunity to build a strong portfolio within the hospitality industry., • Competitive salary depending on experience., • Opportunities for career development and progression. Position Details Job Title: Marketing Manager Company: Layali Lounge Location: London Employment: Full Time Working Arrangement: Onsite Industry: Hospitality / Restaurant / Food & Beverage Join Layali Lounge If you are an ambitious and commercially minded marketing professional who can combine creativity, digital marketing, local marketing and business development, we would love to hear from you. Join Layali Lounge and play a key role in growing our brand, increasing customer engagement, driving restaurant bookings and developing our private events business.

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GYM SHACK

Gym manager seven sister

hace 10 días

Jornada completa

London

We are looking for an enthusiastic, motivated, and hands-on Gym Manager to oversee the day-to-day operations of our gym and help drive business growth. Key Responsibilities • Manage the daily operations of the gym and ensure excellent customer service., • Welcome and support members, creating a friendly and positive atmosphere., • Lead and motivate the gym team, instructors, and personal trainers., • Drive membership sales, renewals, and member retention., • Assist with marketing campaigns, social media, and local community engagement., • Manage class schedules, staff rotas, and facility bookings., • Ensure the gym is clean, safe, and operating to a high standard at all times., • Handle member enquiries, feedback, and complaints professionally., • Monitor business performance and work towards monthly targets., • Support the growth of personal training, classes, and additional services. Requirements • Previous experience in gym, fitness, leisure, hospitality, or customer service management., • Strong communication and leadership skills., • Sales and customer-focused mindset., • Ability to work independently and take initiative., • Organised, reliable, and professional., • Passion for fitness, health, and community engagement. What We Offer • Competitive salary and performance bonuses., • Career progression opportunities within a growing fitness brand., • Free gym membership., • Friendly and supportive working environment., • Opportunity to make a real impact in a community-based fitness business. Location: Seven Sisters, North London Job Type: Full-time / Part-time Start Date: Immediate

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Vasiniko

Assistant Restaurant Manager

ROLE PURPOSE Responsible for managing the daily operations of our Pizzeria, including recruitment, development and performance management of the team. In addition, oversee the inventory and ordering of food and supplies, act to maximise profits and minimise losses. Always ensure that guests are satisfied with their dining experience and service failure are dealt with professionalism. REPORTS TO: General Manager KEY ACCOUNTABILITIES · Support the General Manager to oversee and manage all areas of the Pizzeria · Maintains positive working relationship with all employees to foster and promote a cooperative and harmonious working climate · Act to improve employee’s morale, productivity, efficiency and effectiveness · Motivate employees to work as a team to ensure that food and service meet appropriate standards · Coordinate multiple tasks such as food & beverage and labour cost while maintaining required standards of operation in all daily activities · Provide direction to employees regarding operations, policies and procedures · Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews · Maintain accurate staffing levels at all the time by preparing and adjusting the weekly schedule in line with business’ needs · Investigate and resolve complaints concerning food quality and service · Ensure a safe environment for everyone to reduce the risk of injury/accidents and complete accident reports promptly · Ensure that proper security procedures are in place to protect employees, guests and company assets. · Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. · Ensure compliance with operational standards, company policies and relevant legislations · Ensure security, cash handling and stock control procedures are followed at all time · Monitor stock level to minimise wastage and overordering and place stock orders as necessary · Complete regular stock count in line with company requirements and proactively investigate variances · Support the General Manager in recruitment, training and retention of new and existing team members · Complete daily/weekly paperwork accurately and according to company’s standards · Act to maximise restaurant sales by ensuring high standards of customer service and products are in place at all time Act to minimise wastage of resources and any other controllable losses

Martha’s is a brand new social salon deigned to be somewhere people genuinely want to spend time. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand-new concept from the team behind a proven hospitality business, now stepping into the leisure space. We are now building our founding team and looking for talented Nail Technicians who want to grow with an exciting new concept from the very beginning. This is an exciting opportunity to work directly with the founders and help bring the brand to life - shaping the culture, team and guest experience from day one. The Role As a Nail Technician at Martha’s, you will deliver consistently high-quality treatments while creating a warm, attentive and personalised experience for every guest. You will take the time to understand each client’s lifestyle, preferences and nail goals before recommending the most suitable treatment. This position is ideal for someone who is passionate about nail health, beautiful results and providing exceptional service within a modern, luxury environment. Depending on your experience and technical ability, you may perform services including traditional polish, gel manicures and pedicures, builder gel overlays, removals and nail art. Key Responsibilities • Deliver manicures and pedicures to Martha’s treatment protocols and brand standards., • Perform traditional polish, gel polish and builder gel services according to your assessed technical level., • Conduct detailed client consultations covering nail condition, lifestyle, desired results and treatment suitability., • Provide professional treatment and aftercare recommendations., • Create consistently clean, precise and beautifully finished results., • Maintain excellent hygiene, sanitation and infection-control standards., • Prepare, clean and reset treatment stations between every client., • Maintain accurate client records, including relevant allergies, sensitivities and treatment notes., • Identify contraindications, • Build genuine relationships with clients and support client retention., • Deliver a warm and attentive hospitality-led experience throughout each appointment., • Recommend relevant treatments, upgrades, aftercare and retail products without using a pressurised sales approach., • Manage treatment timings while maintaining quality and attention to detail., • Support daily opening, closing and general salon duties, • Participate in training, assessments and ongoing professional development., • Work collaboratively with the wider salon and hospitality team., • Represent Martha’s professionally and contribute positively to the team culture., • Support launch events, member experiences and other brand activities when required. About You We are looking for someone who: • Holds a recognised Level 2 or Level 3 nail qualification, or an equivalent professional qualification., • Has professional salon experience delivering nail treatments., • Demonstrates confident preparation, cuticle work, shaping and polish application., • Has strong knowledge of natural nail health and safe product application., • Understands professional hygiene, sanitation and contraindication procedures., • Takes pride in clean, detailed and consistent work., • Is confident consulting with clients and recommending appropriate services., • Has excellent communication and customer-service skills., • Is warm, polished, dependable and professional., • Can work efficiently without compromising the quality of the treatment., • Is comfortable working within a fast-paced, social and hospitality-led environment., • Is available to work a flexible rota, including evenings, weekends and peak trading periods., • Is excited by the opportunity to join a new business and help shape its culture from launch. Why Join Martha’s • The opportunity to join Martha’s founding team and be a part of something from the beginning., • Competitive hourly pay based on experience and technical level., • A clear technical-level and career-progression structure., • Structured onboarding and practical training., • Continued coaching and professional development., • The opportunity to expand your treatment and nail-art capabilities., • A premium working environment in the heart of King’s Cross., • High-quality professional products, equipment and treatment protocols., • Staff benefits and service discounts., • The opportunity to grow alongside an ambitious new beauty and hospitality brand., • A supportive, collaborative and standards-led working culture. We welcome applications from both experienced Nail Technicians and developing professionals who have strong foundations, exceptional attention to detail and a genuine desire to grow. Join us in creating a new standard for nail care, hospitality and social beauty in London.

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4 Highams Hill, Crawley, England, RH11 8BS

• Manage and develop ongoing relationships with key clients and policyholders of Belgravia Indemnity Service, acting as the primary point of contact for policy, renewal and escalated account queries on behalf of E A SHER LTD., • Manage client accounts and liaise with E A SHER LTD's administrative staff, insurers, underwriters and relevant stakeholders to ensure policies, renewals and claims-related matters are administered efficiently and within required timescales., • Lead, supervise and develop customer relations/client service staff, setting objectives, monitoring performance and providing coaching and training., • Support policy and account reviews and renewal negotiations with key clients, with a focus on maintaining client relationships, account value and retention., • Analyse client account, policy and renewal information to identify trends, risks and opportunities for improved client retention and business growth., • Investigate and resolve escalated client and account issues, including matters relating to policy administration, claims, renewals and service quality, and liaise with the relevant insurance and compliance functions where required., • Liaise closely with E A SHER LTD's administrative and consultancy teams and Belgravia Indemnity Service's compliance, claims and underwriting functions to ensure client requirements are effectively addressed., • Maintain accurate client account and relationship information within the CRM system and prepare reports for senior management on client accounts, renewals, complaints, service levels and relationship performance.

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Cake Craft Company

Digital Marketing Manager

Digital Marketing Manager (E-commerce) Location: London or Birmingham, UK Job Type: Full-Time, Permanent Work Arrangement: Office-Based Experience Required: 6–8 Years About Cake Craft Cake Craft is one of the UK's leading online retailers specialising in cake decorating, baking supplies, baking tools, partyware, and celebration products. Serving hobbyists, home bakers, and professional cake decorators alike, CakeCraft offers an extensive range of products through its e-commerce platform and is committed to delivering exceptional customer experiences, industry-leading product selection, and continuous innovation within the baking and celebration market. As we continue to grow, we are investing in building a best-in-class digital marketing function to accelerate customer acquisition, customer retention, brand growth, and online revenue across the UK. This is an exciting opportunity to join a growing e-commerce business and play a pivotal role in shaping its future digital marketing strategy and performance. The Opportunity We are seeking an experienced Digital Marketing Manager with a proven track record in e-commerce marketing. The successful candidate will be responsible for developing and executing the company's digital marketing strategy while building and managing a dedicated in-house marketing team. This is a hands-on leadership role requiring both strategic vision and operational excellence. The ideal candidate will have experience growing e-commerce brands, managing cross-functional marketing teams, and delivering measurable commercial results. Role Overview The Digital Marketing Manager will be responsible for developing and executing the overall digital marketing strategy for CakeCraft UK. The successful candidate will build processes, establish performance metrics, manage internal specialists, and drive sustainable growth across all digital channels. The role requires a hands-on leader who can combine strategic thinking with operational execution and create a high-performing digital marketing department from the ground up. While specialist resources will manage day-to-day SEO, content creation, email marketing, influencer marketing, and creative execution, the Digital Marketing Manager will provide strategic direction, operational leadership, and performance oversight across all functions. The role will focus on ensuring all marketing functions operate in a coordinated manner through structured planning, content governance, campaign management, and performance oversight. Key Responsibilities Digital Strategy & Growth · Develop and execute Cake Craft's digital marketing strategy aligned with business objectives and revenue targets. · Own digital marketing performance against revenue, customer acquisition, retention, and profitability goals. · Identify opportunities to increase online visibility, customer engagement, and sales performance. · Develop annual, quarterly, and monthly marketing plans aligned with commercial priorities. · Drive sustainable growth through data-driven decision-making and continuous optimisation. Content & Campaign Management · Own the end-to-end content planning and campaign execution process across all digital channels. · Develop and maintain an integrated marketing calendar to ensure consistent content publishing and campaign delivery. · Coordinate seasonal campaigns, product launches, promotional events, and brand initiatives. · Ensure alignment between SEO, content, email marketing, influencer activity, and commercial objectives. · Establish content workflows, approval processes, and campaign management frameworks. · Drive consistency in brand messaging, content quality, and customer communications across all customer touchpoints. Team Leadership & Department Development · Build and lead Cake Craft's digital marketing department from the ground up. · Establish workflows, reporting structures, and performance standards. · Build systems, processes, and governance required to scale the marketing function effectively. · Foster a collaborative, performance-driven culture focused on continuous improvement. · Support future recruitment and team expansion as the business grows. Essential Requirements · 6–8 years of digital marketing experience, preferably within an e-commerce or direct-to-consumer (D2C) environment. · Minimum 3 years of experience in a leadership or managerial role. · Proven experience managing and developing marketing teams. · Demonstrated success in driving online revenue growth and customer acquisition. · Strong understanding of digital marketing strategy, content management, campaign planning and execution, SEO, email marketing, influencer marketing, and conversion rate optimisation, with the ability to lead specialist teams across these functions. · Experience creating marketing processes, workflows, reporting structures, and scalable operating models. · Experience working with marketing analytics and performance reporting tools. · Experience leveraging AI-powered marketing tools, automation platforms, and analytics solutions to improve efficiency, content production, customer engagement, and marketing performance. · Commercially minded with a strong focus on ROI and business growth. · Excellent communication, leadership, stakeholder management, and project management skills. Preferred Experience · Experience working within direct-to-consumer (D2C) brands, e-commerce businesses, consumer products, FMCG, lifestyle, home décor, or home furnishings sectors. · Experience managing multiple digital marketing channels and cross-functional marketing teams. · Experience with Shopify or similar e-commerce platforms is advantageous. · Hands-on experience with Klaviyo, Google Analytics 4, Google Search Console, SEMrush, Ahrefs, and other digital marketing platforms. · Experience building teams, processes, reporting frameworks, and scalable marketing functions from the ground up. Key Performance Indicators (KPIs) The successful candidate will be measured on: · E-commerce Revenue Growth · Organic Traffic Growth · Return on Marketing Investment (ROMI) · Campaign Delivery & Execution Effectiveness · Content Publishing Consistency · Team Performance & Department Development What Success Looks Like Within the first 12 months, you will: · Build a structured and scalable digital marketing function. · Establish clear team structures, responsibilities, and reporting systems. · Implement a consistent content and campaign planning process. · Create a reliable publishing cadence across all key marketing channels. · Improve alignment between SEO, content, email, influencer, and creative functions. · Increase organic traffic, customer retention, and online revenue. · Deliver measurable growth in e-commerce sales and profitability. · Create a marketing operating model that supports the long-term growth of Cake Craft. Why Join Cake Craft? · Opportunity to build and lead a digital marketing department from the ground up. · High level of ownership and autonomy. · Direct impact on business growth and strategy. · Work with one of the UK's leading e-commerce brands in the baking and cake decorating industry. · Career progression opportunities as the business scales. Location Requirement: This is a full-time office-based role. Candidates must be willing to work from either our London or Birmingham office.

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FAYA TRADING LIMITED

Sales Account Manager

hace 24 días

£41700–£55200 anual

Jornada completa

South Kensington, London

Faya Trading Limited is seeking an organised, customer-focused and commercially driven Sales Account Manager to develop business sales and manage client relationships. The successful candidate will promote the company’s printing, packaging, shipping, mailbox and business-support services to individual and corporate customers. Key Responsibilities • Develop and manage relationships with existing business and individual customers., • Generate new sales leads through networking, referrals, local business outreach and follow-up of enquiries., • Promote Mail Boxes Etc.’s shipping, packaging, printing, mailbox and related business services., • Meet customers to understand their requirements and recommend suitable services., • Prepare quotations, proposals and pricing information in line with company procedures., • Follow up sales enquiries and quotations to secure new business and repeat orders., • Manage customer accounts and provide ongoing support to encourage retention and repeat business., • Coordinate with the store and operations team to ensure customer orders are processed accurately and delivered on time., • Monitor the progress of customer orders, including print, packaging and courier/shipping requirements., • Handle customer queries and resolve service issues professionally and promptly., • Maintain accurate records of customer interactions, sales leads, quotations, orders and account activity., • Monitor local market opportunities and competitor activity to identify potential growth areas., • Prepare regular sales activity and performance reports for management., • Work towards agreed sales, customer-retention and business-development targets.

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£14.75–£15.5 por hora

Jornada parcial

London

Martha’s is a brand new social salon deigned to be somewhere people genuinely want to spend time. Set in a beautifully designed space, Martha’s brings together high-quality manicures and pedicures with a considered day-to-night drinks programme of natural wine, great coffee, matcha and cold brew. This is a brand-new concept from the team behind a proven hospitality business, now stepping into the leisure space. We’re looking for a confident, energetic and people-focused Shift Leader to join us from the beginning and help bring this concept to life. This is an exciting opportunity to work directly with the founders and help bring the brand to life - shaping the culture, team and guest experience from day one. The Role As Shift Leader, you’ll take responsibility for the smooth running of the salon during your shift. You’ll be the senior team member on the floor, ensuring that our guests receive an exceptional experience, the team stays motivated and the salon operates to the highest standard. You’ll lead by example, bringing energy, confidence and a strong sense of ownership to every shift. This is a hands-on leadership role. You’ll be working alongside the team, supporting them when needed while making sure the salon continues to run smoothly and commercially successfully. Key Responsibilities Leading the Shift • Take ownership of the salon floor during your allocated shift, • Ensure the team is prepared, motivated and ready to deliver an exceptional experience, • Lead by example in service, professionalism and attitude, • Allocate tasks and support the team throughout the shift, • Monitor the flow of appointments and identify any potential issues before they affect the guest experience, • Keep the team informed of daily targets, priorities and important guest information, • Act as the first point of contact for the team during your shift, • Escalate significant operational or team issues to the Assistant Manager or Salon Manager, • Ensure the salon remains organised, energetic and welcoming throughout the day Guest Experience • Ensure every guest receives a warm, personal and memorable experience, • Welcome guests and create a positive first impression, • Support the team in delivering consistent service standards, • Handle guest questions, concerns and feedback confidently, • Resolve minor guest issues quickly and professionally, • Build relationships with regular guests, • Encourage rebooking and client retention, • Ensure guests understand relevant aftercare and future treatment recommendations, • Create an environment that feels social, relaxed and enjoyable Commercial Performance • Support the team, AM and SM in achieving daily and weekly sales targets, • Communicate targets clearly at the beginning of each shift, • Keep the team motivated and commercially focused throughout the day, • Encourage appropriate treatment upgrades, add-ons and retail, • Support rebooking and client retention, • Monitor performance throughout the shift and identify opportunities to improve, • Celebrate team wins and recognise strong individual performance, • Communicate shift performance to the Assistant Manager or Salon Manager Salon Standards • Ensure the salon is maintained to an exceptional standard throughout the shift, • Monitor cleanliness, hygiene and presentation, • Ensure treatment areas and workstations are prepared correctly, • Complete regular floor checks, • Ensure health & safety procedures are followed, • Monitor stock and consumable levels during the shift, • Report maintenance, stock or operational issues promptly, • Ensure opening and closing procedures are completed correctly when responsible for them Team Support • Be approachable and available to support team members throughout the shift, • Coach and guide team members where appropriate and support new team members as they settle into the business, • Help maintain a positive and respectful team environment, • Share feedback with the Assistant Manager or Salon Manager at the end of your shift, • Recognise and celebrate good performance, • Lead calmly and confidently during busy periods Brand & Social Experience • Bring the personality and energy of the brand to life on the salon floor, • Help create an environment that feels social, welcoming and exciting, • Support events, activations and special occasions, • Encourage memorable interactions between the team and guests, • Maintain the visual and experiential standards of the salon, • Represent the brand professionally at all times, • Bring ideas and energy to the development of the salon Who This Role Is For You might currently be: • A Shift Leader, • Senior Beauty Therapist, • Senior Nail Technician, • Salon Supervisor, • Team Leader, • Experienced Beauty Therapist, • Experienced Nail Technician, • A high-performing team member ready to take their first step into leadership, • Someone from a premium hospitality or retail environment looking to move into beauty We’re looking for someone with the confidence, personality and mindset to lead a team and take ownership of a shift. You should: • Be confident and comfortable leading others, • Have excellent communication skills, • Naturally take responsibility and ownership, • Be calm and organised under pressure, • Have high standards and strong attention to detail, • Be commercially aware, • Have a natural ability to motivate people, • Be warm, approachable and guest-focused, • Be confident handling challenging situations, • Enjoy working in a fast-paced environment, • Have a genuine passion for beauty, hospitality and people, • Be excited by the opportunity to help build something from the beginning Experience & Qualifications You should ideally have: • Previous experience in a senior, supervisory or leadership position, • Experience within beauty, hospitality, retail or another customer-facing environment, • Strong understanding of customer service, • Experience working towards sales or performance targets, • Excellent communication and organisational skills, • Level 2 beauty or equivalant qualification Beauty or salon experience is preferred.

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A Senior Nail Technician with over 5 years of experience is responsible for providing high-quality nail care services, including manicures, pedicures, BIAB and nail art This role involves: Client Consultation Assessing clients' needs and recommending appropriate nail treatments. Nail Services Performing a variety of services, such as gel nails, BIAB and nail art, ensuring precision and creativity. Hygiene Standards Maintaining cleanliness and sanitation of tools and workspaces in compliance with health regulations. Team Leadership Mentoring junior technicians, overseeing their work, and providing training when necessary. Customer Care Building strong customer relationships to enhance client retention and satisfaction. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for the nail industry. Candidate must possess a good and happy attitude.

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Brazilian Soul Beauty

Senior Salon Receptionist

15.50/hour target earnings + shared team tips Full-time | Permanent | Tuesday–Saturday Fluent Portuguese is mandatory for this position. Applicants who do not speak Portuguese fluently will not be considered. Fluent English is also required. We are an established boutique beauty salon in Clapham looking for an experienced Senior Salon Receptionist to take ownership of our front-of-house experience and help the salon run smoothly throughout the day. Previous beauty salon experience is not required. We are very interested in candidates coming from restaurants, cafés, hotels, hospitality, private clinics, reception, customer service or other busy client-facing environments. If you are confident with customers, comfortable using booking/POS systems, organised, proactive and used to working in a fast-paced environment, we would love to hear from you. What you’ll do • Welcome and look after clients, • Manage bookings, rebooking, cancellations and waiting lists, • Handle deposits and payments, • Manage phone, WhatsApp and email enquiries, • Use booking and salon management systems, • Help manage the diary and fill last-minute availability, • Encourage appropriate rebooking, upgrades, add-ons and retail, • Prepare and serve coffees, teas and refreshments, • Support the team during busy periods, • Help maintain excellent reception and salon standards, • Assist with stock, supplies and daily organisation, • Handle client concerns professionally, • Take ownership of day-to-day issues and escalate when needed This is a hands-on senior reception role, not a basic receptionist position. What we’re looking for • Strong customer service or hospitality experience, • Confident using booking, reservation, POS, CRM or similar systems, • Highly organised and reliable, • Warm and confident with clients, • Proactive and comfortable taking responsibility, • Calm under pressure, • Commercially aware, • Minimum 2 years’ relevant customer-facing experience Beauty experience is not essential. Language — Mandatory Portuguese: Fluent — MANDATORY English: Fluent — REQUIRED If you are not fluent in Portuguese, please do not apply. Right to work in the UK required. Pay £15.50/hour target earnings + regular shared team tips Target earnings are based on a £33,000 annual base salary plus a performance bonus linked to clear monthly and quarterly targets. Performance targets include client experience, rebooking and retention, commercial performance, organisation, reliability and salon standards. Hours Tuesday–Friday: 9:30am–7:15pm Saturday: 9:30am–5:15pm Sunday and Monday off. 44.25 paid hours per week. Benefits include paid holiday, workplace pension, employee discount, uniform, training and career progression. IMPORTANT: FLUENT PORTUGUESE IS MANDATORY.

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BMJ Drinks

Business Development Representative- Part time

hace 1 mes

Jornada parcial

London

Location: London and Essex (Field Based, Office & Warehouse) Salary: £200 per week base rate + Uncapped 1% Commission on net invoice amounts.(Base rate is tied to a standard part-time performance baseline of 30 customer visits per week. All orders generated earn commission immediately). Contract Type: Zero-Hour Contract (3-month probationary period; early termination applies if performance metrics are not met) Important Note - Currently we can't respond to all candidates due to high number of applications but for any immediate queries reach out Job Type : Part-Time (with a clear pathway to Full-Time based on performance) About Us: We are a young, dynamic drinks company with deep industry expertise, on a mission to become the number one independent convenience store supplier for craft, speciality, niche, premium, and core Beer, Wine, and Spirits (BWS). We are a team of friendly, ambitious individuals sharing a relentless growth mindset. The Role: We are seeking an agile, quick-learning individual with an open mindset to drive new business and manage end-to-end commercial operations. You will hold complete P&L responsibility for your accounts, taking charge of everything from securing new product listings to physical order fulfilment. Key Responsibilities: New Business & Growth: Hunt for new opportunities, spot new store openings, turn cold leads into successful partnerships, secure premium product listings, and confidently upsell across our portfolio. Customer Service & Retention: Build unbreakable customer relationships, resolve queries swiftly, and maintain exceptional retention rates. Events & Tastings: Conduct evening or weekend tasting sessions (Wine, Beer, and Spirits) directly at retail stores, using your product knowledge to relay compelling brand stories. Account Operations: Manage the full sales cycle including order-taking, invoicing, and proactive payment chasing. Logistics & Distribution: Maintain close relationships with delivery drivers, utilize warehouse knowledge, and support the warehouse team during peak periods. When necessary, step in to drive the delivery van to ensure customer orders are delivered strictly on time. What We Are Looking For: A fast learner with a strong commercial acumen and full account management capabilities.Industry Passion: Deep knowledge of wine, spirits, and beer is essential. If you have formal BWS certifications, that is fantastic—but if you do not have the paperwork and instead possess massive product confidence and the ability to tell a captivating brand story, we absolutely want to hear from you. Logistics Flexibility: A valid driving licence is highly advantageous for driving the company van to cover staff shortages and critical deliveries. However, if you do not drive, please do not let that hold you back from applying; your sales grit and growth mindset are what matter most. Flexibility to work evenings and weekends for tasting events. A resilience-driven, growth-oriented mindset. What We Offer: Full investment into professional training.Exciting team perks, including access to gigs and major events. Fast-tracked career growth opportunities within a rapidly expanding business.

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