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White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Velocity Black UK Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by Capital One engineering team, with the opportunity to specialise in frontend, backend or work in a full stack capacity. As a Senior Software Development Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One’s entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences for the digital age. You will work in a small but passionate team, and have a great deal of autonomy. You should be self-driven, willing to take ownership, ask the right questions and seek knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built in React Native and offering exclusive access and unbeatable word-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack:___ What you’ll do * Deliver end to end functionality from ideation to delivery focused on the functionality surrounding the ability to make a request and message back and forth while helping to define and adopt best practices * Work in a fast-paced, collaborative technical environment * Utilise programming languages and tools like React Native, React, Node.js, JavaScript, TypeScript, micro services, AI, ML, open source frameworks, DevOps, large data sets, and more * Perform software development leveraging a test-driven development pattern * Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help high-performance people actualize the full potential of their lives * Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies * Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community What we’re looking for * Experience with influencing technical decisions with a tech team in an agile environment * Proven experience in software development using JavaScript or TypeScript * Experience with testing software (automated tests or Test Driven Development) * Previous experience working with AWS, GCP, Microsoft Azure or another cloud service * Have a passion for continued learning of the latest JavaScript and ES versions and trends What you’ll get to learn (any previous experience would be advantageous) * An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings * Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs, • Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Maths Teacher Location: Feltham, West London Salary: £39,500 - £45,000 Type: Permanent The role To deliver accredited learning to Young People undertaking numeracy study programmes. The role holder will be responsible for teaching a range of courses as directed, to a Good or Outstanding Ofsted rated level. You will develop young people-centred teaching, learning and assessment strategies, which contribute to increased retention, achievement, and progression of the young people we support. You will be required to follow all processes relating to qualifications and examinations, including registration and submissions to validating bodies. Main Duties and Responsibilities • To teach a range of courses as directed, to a Good or Outstanding Ofsted rated level, • To be involved in all processes and procedures related to the selection, interviewing, admissions, enrolment, induction and tracking of young people, • To develop the curriculum in line with national requirements, local community needs, and the needs of employment, • To develop young people-centred teaching, learning and assessment strategies, which contribute to increased retention, achievement and progression, • To prepare and monitor appropriate syllabuses, schemes of work, lesson plans, assignments, assessment plans and learning outcomes in line with awarding body requirements., • To act as a member of appropriate teams and to liaise with colleagues in the design, delivery and evaluation of all aspects of the course, • To provide regular feedback to young people and to give group and individual tutorial support to enable them to achieve maximum benefit from their course or programme, • To contribute to the annual assessment and review process, including comprehensive review and evaluation of the area of work for which s/he is responsible., • To follow all processes relating to qualifications and examinations, including registration and submissions to validating bodies, and liaison with the Exams Officer, moderators and external verifiers in accordance with policy, • To support the Engagement and Resettlement in the development of work placement, and work based learning opportunities for the young people. Essential You will have: • Occupationally competent in Mathematics/Numeracy, • Possession of a relevant teaching or training qualification (e.g. QTS, QTLS, DTTLS, PGCE), • Possession of A1 Assessor Award (or equivalent, • Experience of teaching on and assessing accredited undertaking Mathematics/numeracy qualifications from Entry Level to Level 3, • Demonstrable experience of providing excellent customer service skills, • Excellent administration skills

Role: Engineer Surveyor – Crane / Lift – South East London (Inner M25) Location:Field-based with daily travel to client sites. Travel is minimised where possible with localised geographical areas. Salary:£42,148 to £45,232 pa£6,000 location allowance (SE postcode only)£5,000pa Car Allowance / Company Car£2,500 Retention FeeOT availableUp to 12% PensionHealth Care and other flexible benefits Role Purpose To carry out high-quality inspections ensuring various crane and lifting equipment (MEWPs, HIAB, Cranes, FLTs) is compliant with current regulatory and statutory requirements under LOLER & PUWER. To operate within agreed authorities, inspection processes, and Health & Safety standards while maintaining a strong customer focus and delivering optimal service. To produce and deliver inspection reports using the client’s best-in-class tools for on-site reporting and immediate customer access. This includes keeping up to date with changes in relevant standards and legislation, acting as an advisor to high-profile clients, and delivering customer excellence in a professional, friendly, and authoritative manner expected of all client-facing surveyors. What does it take to apply? As a globally trusted inspection provider, the client holds several accreditations and complies with regulations including UKAS accreditation, SAFed membership, and SAFed Standard SS01 compliance. Candidate requirements for Mechanical Inspection roles: • Minimum NVQ4, HNC, HND or equivalent mechanical engineering qualification, • LEEA qualifications alone are not applicable, but are preferred alongside a mechanically biased engineering qualification, • Minimum three to five years’ post-qualification experience working with relevant equipment, • Salary of £42,148 to £45,232 pa, • £6,000 location allowance (SE postcode only), • £5,000pa car allowance / Company Car, • £2,500 retention fee paid at year end, • 25 days holiday + 8 bank holidays, option to buy/sell 5 days, plus the ability to carry over 5 days, • Combined pension contributions of up to 12%, • Annual salary review, • Enhanced support with a designated planner for your geographical area, • Health & Wellbeing support including Mental Health First Aiders, Employee Assistance Programme, and Smart Health Services, • £40,000 training investment, • Working for an industry-leading global inspection company certified as a UK Top Employer for the last nine years

Job Title: Lead Product AnalystSalary + Benefits: £90,000 to £115,000 base salary, Up to 30% annual bonus, Up to 30% share optionsLocation: London 3 days per week onsiteThe ClientWeDo is partnering with one of the UK’s most exciting scale up fintech businesses. Founded in the late 2010s, the company has grown from early stage start up to multi million customer platform, reshaping how consumers pay and manage their money.Operating at the intersection of debit, credit and rewards, the business combines innovative product thinking with disciplined risk management. With strong backing, ambitious growth plans and a customer base in the millions, they are entering their next phase of product expansion.This hire sits at the centre of that growth journey.The RoleThis is a senior leadership position within Product Analytics, aligned to one of two core product domains.You will manage 2 Product Analysts, while remaining deeply hands on. The split is approximately 60% individual contributor and 40% team leadership.You will partner closely with Product, Credit Risk, Finance and Marketing, ensuring analytics is not simply reporting performance but actively driving commercial strategy.The Responsibilities - Lead the product insights function covering customer spend behaviour, issuing, acquiring and repayment management - Translate complex behavioural and financial data into actionable product recommendations - Identify headroom in customer spend and optimise revenue, retention and risk trade offs - Design and implement robust experimentation frameworks including A/B testing and post launch impact measurement - Define and maintain company level metrics in partnership with Data Platform teams, contributing to a clear single source of truth - Evaluate success of major product initiatives - Influence senior stakeholders and embed data driven decision making across product and commercial teams - Mentor and develop two Product Analysts, setting standards for technical excellence and commercial thinkingRequirements - 6+ years experience in product analytics within a high growth or scale up environment - 2+ years experience leading or mentoring analysts - Advanced SQL skills and strong Python capability - Deep experience in customer segmentation, experimentation design and data modelling - Strong commercial acumen with the ability to articulate credit risk trade offs and revenue impact - Background in payments, credit, subscription or regulated financial services environments preferred - Ability to operate strategically while remaining technically hands on - Excellent stakeholder management and communication skillsRecruitment ProcessStage 1 - 30 minute video call with the Manager focusing on experience, motivation and cultural alignmentStage 2 - Two 45 minute interviews1 technical deep dive 1 commercial and product mindset discussionStage 3 - Logic and reasoning session with the team.Stage 4 - Onsite interview focused on cultural fitReady to Apply?Send your CV to

?? Role: Service and Operations Manager?? Location: London (Old Street)?? Salary: £45,000 - £50,000 per annum?? Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset. You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service. Key Responsibilities Service Operations Leadership Lead and develop the service desk and field engineering teams. Ensure all client service requests are prioritised and resolved within agreed SLAs. Drive accountability, ownership and high performance across the service function. Implement structured preventative maintenance programmes.* Monitor and continuously improve customer satisfaction levels. Stock & Asset Management Take ownership of stock and asset management across warehouse, engineers and client sites. Conduct structured monthly stock takes and maintain accurate stock valuation. Investigate and resolve discrepancies and implement controls to prevent stock loss. Reduce obsolete and excess stock levels.* Stock is treated as a financial asset, so accuracy and accountability are essential. Procurement & Cost Control Oversee procurement of parts and consumables. Ensure correct allocation of parts and consumables across service jobs. Monitor supplier spend and identify anomalies. Improve cost efficiency and purchasing discipline.* Maintain clear approval processes and procurement audit trails. Systems & Performance Reporting Maintain operational control of service management systems and ERP platforms. Produce structured weekly and monthly operational reports. Analyse service profitability by client, device type and engineer. Identify inefficiencies and implement corrective actions. Establish and track measurable KPIs across service operations. This role requires proactive analysis and operational improvement, not simply report production. Warranty & Profit Recovery Manage consumables and parts warranty claims. Improve recovery from manufacturers. Monitor consumable yield performance. Contribute to improved device-level profitability. Client & Commercial Engagement Conduct service reviews with key client stakeholders. Build strong relationships with client contacts. Identify opportunities for service improvement. Support account retention and service development initiatives. Experience & Skills Required Proven experience leading a service desk or technical service environment. Experience managing field engineering teams or technical support teams. Strong stock control or inventory management experience. Experience overseeing procurement and supplier relationships. ERP or service management system experience (ECi or similar desirable). Strong analytical capability with the ability to interpret operational and financial data. Excellent communication skills and confidence working with both technical teams and clients. Highly organised, structured and accountable.* Managed Print Services experience is essential. Personal Attributes We are looking for someone who demonstrates: Strong operational discipline A governance and accountability mindset Commercial awareness Proactive problem solving Confidence challenging inefficiencies* Analytical and results-focused thinking The Opportunity This role offers the opportunity to take ownership of a critical operational function within a growing managed services organisation. You will have the ability to influence service delivery processes, improve operational performance and contribute directly to business efficiency and profitability.* If you have experience leading Managed Print service operations and are looking for a role where you can make a measurable operational impact, we would welcome your application.

About the RoleWe are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service).You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you.Key ResponsibilitiesTeam Leadership • Lead, motivate, and coach a team of 6 sales and account management professionals., • Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized., • Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met., • Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness.Performance & KPI Management, • Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction., • Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements., • Ensure accurate data entry in CRM systems, including pipeline data and account notes.Sales & Service Excellence, • Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management., • Act as an escalation point for complex customer queries, sales objections, or retention conversations., • Support revenue growth by identifying cross-sell and upsell opportunities during account management calls.Coaching & Development, • Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions., • Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones., • Foster a culture of resilience, discipline, and continuous improvement across the desk.Skills & Experience, • Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment., • Strong people leadership skills with a track record of coaching and motivating phone-based teams., • Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles., • Excellent communication skills, able to handle escalations calmly and command attention., • Highly organised, able to manage multiple priorities in a fast-paced environment., • Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Enterprise Architect - CRM & Customer Lifecycle Management (CLCM) - Marketing6 Month Contract - Inside IR35Remote with occasional travel to London/Leeds officeMy global client is seeking an Enterprise Architect to lead the architectural design and delivery of a major CRM and Customer Lifecycle Management transformation programme within a complex, highly regulated digital environment. You will own the target-state CRM architecture, ensuring seamless integration with core platforms, identity systems, payments, risk engines, data platforms, and governance tooling. The role requires balancing marketing growth, regulatory obligations, risk controls, and scalable technical architecture.Key Responsibilities • Define and govern enterprise CRM & CLCM architecture, • Architect acquisition, onboarding, engagement, retention, and reactivation journeys, • Develop omnichannel engagement patterns (email, SMS, push, in-app, real-time triggers), • Lead personalization and real-time decisioning architecture (CDP, segmentation, ML models), • Design campaign orchestration, eligibility logic, and compliant suppression rules, • Define architecture for incentive / bonus systems and associated risk-mitigation controls, • Embed compliance-by-design: data privacy, consent, regulatory segmentation, • Previous experience in Enterprise Architecture, • Proven leadership in Marketing Technology transformation on CLCM architecture, • Experience designing real-time, event-driven, cloud-native architectures, • Excellent stakeholder management and communication skills Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

BI ANALYST (CUSTOMER)LONDON/HYBRIDUP TO £60000This is a great opportunity to join a global data team that is shaping how a luxury consumer brand understands performance across retail and ecommerce. You will play a key role in building self-service reporting, delivering meaningful insights, and partnering with stakeholders who rely on data to drive commercial decisions.ROLES AND RESPONSIBILITIES:The BI Analyst will: * Build self-service Power BI dashboards that are visually clear, easy to use and aligned to business needs. * Deliver deep-dive analysis across retail and ecommerce performance to identify opportunities, trends and predictive KPIs. * Use SQL to integrate and interrogate large datasets, including newly merged tables and complex data structures. * Conduct customer analytics such as segmentation, retention, transactional analysis and market understanding. * Support stakeholders in how they self-serve and embedding best-practice reporting. * Present insights clearly to global and local teams, translating technical analysis into actionable recommendations. * Own reporting development once the current contract resource transitions off the project.YOUR SKILLS AND EXPERIENCE:The ideal candidate will have the following skills and experience: * Strong commercial experience using SQL to work with large, complex datasets. * Confident building and maintaining Power BI dashboards, including basic DAX. * Experience delivering customer analytics projects such as segmentation, retention analysis or customer behaviour modelling. * Ability to partner effectively with stakeholders, understand business needs and communicate insights clearly. * Experience or strong interest in the luxury, retail, beauty or wider B2C sector. * Experience with Google Analytics is beneficial.APPLY BELOW!

Digital AnalystLondon - hybrid - 2-3 days a week Up to £60,000 This is an exciting opportunity to join a business that is investing heavily in digital performance, data quality, and meaningful insights. You will play a key role in building reliable reporting, unlocking digital KPIs, and enabling smarter decisions across web and app journeys. The Company They are a well-established consumer brand undergoing significant digital growth. With increased investment in analytics, they are strengthening their capability to better understand customer behaviour across web and app touchpoints. You will join a collaborative data function that is committed to building a best-in-class digital reporting and insights ecosystem. The Role You will: Own and improve digital reporting across core KPIs including traffic, funnel, conversion, spend and engagement Build, maintain and optimise dashboards in Power BI Troubleshoot and resolve reporting issues across GA4, BigQuery and other cloud data sources Develop and refine SQL queries to support digital reporting and data modelling Provide actionable insights across web and app journeys Translate stakeholder questions into clear, reliable reporting outputs * Support the Digital Analytics Lead by taking ownership of reporting so they can focus on tagging strategy and implementation Your Skills and Experience You will need: Strong SQL capability, with experience working in BigQuery or Databricks Hands-on experience with GA4 and digital performance reporting Experience using Power BI within the last few years Strong understanding of digital funnels, conversion metrics and engagement performance * Experience producing insights across web analytics and digital journeys Desirable: App analytics experience (attribution, onboarding, retention, AppsFlyer etc.) Working knowledge of cloud-based data environments Experience with CRO or A/B test analysis Understanding of tagging concepts What They Offer Salary up to £60,000 Hybrid working, typically 2 to 3 days in the office Opportunity to shape digital reporting foundations during a period of transformation Exposure to both web and app analytics with strong career progression potential How to Apply If you are interested in this Digital Analyst role, please apply today.

Overview Highly successful and expanding IT Services company require experienced Sales Director for a challenging role based at superb offices in Hook, Hampshire. About the role Reporting to the MD the Sales Director will focus on corporate clients within IT Infrasructure, Managed Services Provision and IT Resale. The jobholder will be responsible for the company sales strategy and will lead both Business Development and Customer Retention. Key duties include: • Lead and motivate a dynamic IT sales team of 12, • Develop and execute an innovative sales strategy, • Define team revenue targets, performance frameworks and KPIs, • Identify new business opportunities through driving innovative Business Development strategies, • Increase recurring revenue streams through improved service offerings and account management, • Undertake responsibility for managing high value clients and complex deal negotiation About the Sales Director • The Sales Director will have a minimum of 5 Years senior IT sales experience and have a proven track record within Managed Services Provision or IT Resale., • The jobholder will be an acomplished manager with the ability to build and manage high performance sales teams., • In addition you will have a strong knowledge of vendor channel models and IT distribution networks. Whats on offer • Competive salary and generous commission structure, • Superb offices and flexible hybrid working, • 25 days holiday, • Company pension

• Health & Safety & Facilities Manager, • 9-12 Months MAT Leave Contract - Hourly Paid, • Hours: 24 Per Week – Over 4-5 Days Manage and review facilities and maintenance contracts, leading on procurement for any major contracts, ensuring value for money and service quality. Work with the Facilities Coordinator to ensure timely maintenance, repairs, and day-to-day contractor management. Work alongside the Compliance team to manage all workplace compliance. Oversee office security, including alarm systems and escalation procedures, ensuring the safety of everyone in the building. Support hybrid working arrangements and ensure DSE/ergonomic standards for staff. Plan and deliver facilities projects including any refurbishments or improvement works. Workplace budget ownership in line with internal accounting timescales and procedures, overseeing delegated authority given to the Facilities Coordinator. Manage the environmental policy and procedures, ensuring responsibilities are met, including improving recycling efficiency and minimising waste. Drive continuous improvement and value-for money initiatives to encourage efficiency from employees and suppliers. Work alongside the Facilities Coordinator to ensure the office is free from fire hazards and maintained in a clean and tidy condition. Work collaboratively with the customer service team to ensure the reception area is managed effectively and efficiently. Ensure appropriate Health & Safety protocols are in place to support security and reception functions. Collaborate with HR and IT teams to deliver a positive workplace experience, including the induction of new staff. Act as the Health & Safety Responsible Person, ensuring compliance with all employer H&Sand safety legislation. Work with the landlord H&S lead and Directors to actively develop, promote, and embed a positive health and safety culture. Manage and advise on H&S matters within areas of responsibility, ensuring statutory and best practice requirements are consistently met. Oversee employer H&S requirements (under the supervision of the H&S lead/CEO), ensuring staff safety and effective risk management. Develop, implement, and monitor health and safety policies and procedures in line with legislation and best practice. Create and maintain risk assessments to support workplace safety and compliance, ensuring controls are implemented and monitored. Manage the caution and awareness register, including organising and attending panel meetings in line with procedures. Lead investigations into accidents, incidents, and near misses for the corporate office, ensuring corrective and preventative actions are implemented and signed off. For residential properties, support investigations and track actions, working with the landlord H&S lead who retains final approval. • Maintain accurate records, ensure timely escalation of outstanding actions, and meet all document retention requirements., • Write, review, and implement policies and procedures (e.g. driving for work, lone working, accident and incident reporting)., • Produce correspondence and documents using software packages such as Word, Outlook, PowerPoint, and Excel., • Work under the supervision of the Head of Finance & Resources to maintain robust and accurate compliance records., • Assist with internal health and safety audits, including preparation, delivery, and follow-up actions., • Oversee the Facilities Coordinator’s role as DSE Assessor, ensuring assessments are completed and any required adjustments are implemented promptly., • Work with HR to ensure appropriate H&S training is in place for all staff., • Ensure sufficient fire wardens and first aiders are in place, • Attend and contribute to Health & Safety Committee meetings, preparing KPI reports, • Critically assess and support full compliance in employer and office H&S, • Line manage the Facilities Coordinator, providing guidance and support., • Conduct regular one-to-ones and appraisals., • Proactively support the organisation’s business plan, objectives, and strategies., • Fulfill any delegated responsibilities relating to subsidiary companies., • Act in accordance with the Professional Standards for handling complaints, • At least 2 years’ experience in an Office Management or Facilities role., • Ability to manage contractors and build positive internal stakeholder relationships., • Proven experience in health and safety management (NEBOSH or equivalent desirable)., • Strong knowledge of UK health and safety legislation and compliance requirements., • Excellent planning, organisational, and time management skills, with the ability to manage multiple priorities and meet deadlines., • Ability to use initiative and communicate decisions clearly and professionally., • Comfortable working under pressure and adapting to changing priorities., • Strong attention to detail and commitment to compliance., • Experience managing budgets and expenditure., • Commitment to continuous professional development., • Experience in health and safety management and project management., • DSE Assessor trained., • Good IT skills, including confidence with data entry and spreadsheets. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region, • Ensure service delivery meets contractual commitments and customer expectations, • Drive operational efficiency through planning, scheduling and resource allocation, • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance, • Deliver revenue, margin, profitability and cash targets, • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders, • Act as escalation point for operational and service-related issues, • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers, • Build and maintain a high-performing, accountable culture, • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations, • Ensure compliance with regulations, industry standards and company policies, • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role, • Strong track record of improving operational performance and profitability, • Experience managing P&L and delivering commercial targets, • Ability to build relationships with major clients and senior stakeholders, • Experience leading and developing high-performing teams, • Strong organisational skills with high levels of ownership and accountability, • Excellent communication skills across technical and non-technical audiences, • Confidence handling escalations and complex operational challenges, • Commercial awareness with the ability to identify growth opportunities, • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive – embraces continuous improvement, • Extreme ownership – takes accountability for results and solutions, • Customer centric – prioritises long-term relationships and service excellence, • Honesty and integrity – acts with transparency and professionalism, • Doing the basics brilliantly – focuses on safety, discipline and consistent execution Benefits • Pension – Aviva, • Car allowance, • Holiday – 25 days plus bank holidays, • Employee Assistance Programme, • Death in Service – 3 x Salary, • Employee Referral Scheme, • Discounts Platform, • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership, • Opportunity to lead a key region within a growing PE-backed business, • Strong focus on operational excellence, safety and customer satisfaction, • Influence business transformation and performance improvement, • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Job description • Desk-Based Account Manager ( based in North London ), • Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts remotely (phone/email/video). Key Responsibilities: Account manager and New business • Maintain regular contact with assigned client accounts, • Build strong relationships to improve retention, • Identify upsell and cross-sell opportunities, • Renew contracts and manage pricing discussions, • Handle customer queries and resolve issues, • Track account performance against targets, • Renewals (SIMs, broadband, hosted VoIP), • Upsell (higher bandwidth, additional users, cyber add-ons) Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth,

Salary: £32,000 + 10% Performance Bonus Location: Office-based at The Pavilion Club Fulham, London Hours: Monday–Friday, 9am–5pm About Edmunds Cocktails At Edmunds Cocktails, we’re redefining ready-to-serve cocktails. Our award-winning range is made with real spirits, real ingredients, and an uncompromising obsession with quality. We’re looking for a telesales professional to help grow our presence nationally in the on-trade and off-trade. You’ll work with a mix of premium customers — from hotels, restaurants and bars to farm shops, garden centres and luxury retailers. This is a hands-on role in a fast-growing, premium drinks brand, where you’ll play a key part in expanding our reach across some of the city’s most exciting venues and retailers. Key Responsibilities • Manage and grow a portfolio of existing customer accounts, • Build strong, long-term relationships through regular calls, • Spot opportunities to increase sales and value across accounts, • Provide excellent customer service and proactive support, • Handle inbound and outbound calls about orders, queries, and opportunities, • Plan and run initiatives to drive retention and growth, • Keep CRM records up to date and track progress, • Process orders and manage account tasks, • Report account performance and progress internally, • Work closely with the Sales Director on account planning and reviews What We’re Looking For • Great Communication: Confident on the phone and engaging with customers, • Relationship Builder: Enjoys building long-term connections, • Sales Driven: Proactive in finding ways to grow accounts, • Organised: Can manage multiple accounts and keep CRM info accurate, • Team Player: Works well with colleagues and contributes to a positive environment Salary: £32,000 + 10% Performance Bonus Location: Office-based at The Pavilion Club Fulham, LondonHours: Monday–Friday, 9am–5pm Additional Perks • Full membership to Pavilion members club, • On-site gym facilities with premium shower and changing facilities, • Work within one of London’s most prestigious private members’ clubs, • Private medical insurance, including dental and perks for staying active (free cinema tickets, coffee, Apple watch and more), • Company pension, • 28 days annual leave (including bank holidays), • Additional day off for your birthday Why Join Edmunds? We’re proud to be building a brand recognised not just for the quality of our cocktails, but for the relationships we build with our customers, the way we support our team, and our commitment to doing things the right way. You’ll join a growing, ambitious team where your ideas and energy matter. If you enjoy speaking with customers, building relationships over the phone, and driving sales growth, this is a role where you can make a real impact.

Senior Backend Engineer £80,000 – £110,000 | London (Hybrid – 3 days in office) The Opportunity We’re partnered with a scaling, venture-backed SaaS business delivering a mobile-first platform used by large distributed workforces across global enterprise organisations. This is not greenfield development and it’s not legacy maintenance. The business is at ~£20m ARR and growing ~60% year on year, with strong product traction, enterprise customers, and continued platform evolution across both technical and commercial areas. You’ll be joining an organisation solving complex backend and platform engineering challenges at scale, supporting a product that is already widely adopted while helping shape its future architecture. The Product The platform is a mobile-first employee experience solution built primarily for frontline and deskless workers. It enables organisations to communicate with distributed teams, share operational information, digitise workflows, and integrate workplace tools into a single platform used by large global enterprises. Customers include large brands operating at significant scale, meaning the software is used daily by large, distributed user bases. The Engineering Environment & Culture You’ll be joining a company of around 130 people in total, where engineering, product, and commercial teams work closely together rather than operating in silos. The engineering environment is mature but still fast-moving. There is strong technical leadership and excellent team retention, with several engineers having been with the business for 8–10 years, reflecting the strength of the culture and leadership. Leadership is highly visible and collaborative, with regular company-wide updates and open technical discussions. Roadmaps are typically defined over a 12-month horizon but reviewed quarterly to reflect customer and market priorities. This is a scale-up environment where structure and agility coexist. The Tech Stack The platform operates within a JVM-based ecosystem, including: • Scala (core backend), • AKKA framework (with migration toward PEKKO), • Gradual migration toward Java / Spring Boot, • Node.js for integrations and connectors, • Some Kotlin usage The environment is language-agnostic in mindset. Strong backend fundamentals matter more than experience across every language. You’ll be working on complex backend systems supporting distributed workloads, integrations, and high-scale enterprise deployments. What You’ll Do • Contribute to the evolution of a complex backend platform, • Support high-scale enterprise customer deployments, • Work on distributed systems and integration challenges, • Optimise and troubleshoot complex queries and datasets, • Participate in architectural discussions as the platform evolves This is an expansion hire to support continued platform and product growth. What We’re Looking For ✅ 5+ years backend engineering experience ✅ Strong JVM ecosystem experience (Java, Scala, or Kotlin) ✅ Strong SQL and relational database experience ✅ Experience working with complex systems and large datasets ✅ Comfortable working in scale-up environments with shifting priorities ✅ Proactive, problem-solving mindset Why This Role? ✅Product with real commercial traction and enterprise adoption ✅Complex, evolving platform architecture ✅Opportunity to work on systems at real scale ✅Collaborative engineering culture with strong tenure If you enjoy working on deep backend systems rather than surface-level application work, please apply.

Company Description Most organisations invest heavily in employee wellbeing. Very few can prove whether it actually works. Kandor is building the infrastructure layer for workplace wellbeing, helping organisations measure, improve, and understand the real impact of wellbeing on performance, retention, and productivity. Instead of fragmented perks and guesswork, Kandor provides a platform that combines behavioural insight, personalised support, and measurable outcomes across key wellbeing pillars. We help HR leaders move from activity to evidence-backed impact, and help businesses understand the financial return on wellbeing. We are at an early stage, with strong foundations in place, and are now building the commercial engine to scale. Role Description This is a founding sales role. As our first Account Executive, you will own the full sales cycle, from outbound prospecting through to closing deals. You will work directly with the founder to build Kandor’s sales function from the ground up. This is not a role where everything is handed to you. You will help define the process, messaging, and approach. You will be responsible for: • Building your own pipeline through outbound activity, • Running discovery and understanding customer challenges, • Delivering product demonstrations, • Managing the full sales process through to close For the right person, this is a genuine opportunity to grow into Head of Sales as Kandor scales. What Makes This Role Different • Founding sales hire with full ownership of revenue, • Direct access to the founder and influence on strategy, • Opportunity to build the sales function, not just execute it, • Clear progression into leadership This is a role for someone who wants to build, not inherit. Qualifications/experience Required • 3+ years experience in a full-cycle sales role (AE or similar), • 3+ years selling directly into HR / People leaders, • Experience in workplace wellbeing, employee benefits, or HR technology, • Proven track record of closing deals Ideal • Experience in an early-stage or high-growth environment, • Comfortable generating pipeline as well as closing, • Strong discovery and consultative selling skills, • Commercial awareness and confidence with senior stakeholders

Founding Customer Success Manager (AI SaaS) London (Tower Bridge) | 5 days onsite | Competitive base + real equity We’re partnering with one of the most exciting early-stage AI companies in the market right now. This business is at the forefront of a completely new category: AI search visibility. Backed by top investors and scaling rapidly, they’re already being compared to companies that hit unicorn status and they’re growing even faster. This is not your standard CSM role. You’ll be joining as a Founding Customer Success Manager, helping to build the function from scratch, shape the playbooks, and define what “great” looks like. You’ll own the full customer lifecycle from onboarding through to renewal and expansion while operating in a high-growth, high-energy startup environment. What You’ll Be Doing • Owning onboarding setting customers up for success from day one, • Managing a portfolio across enterprise, mid-market and SMB, • Driving upsell and cross-sell opportunities (this is a commercial CSM role), • Running QBRs and strategic reviews with key customers, • Acting as the voice of the customer feeding insights into product & GTM, • Building processes, playbooks and systems as the function scales, • Partnering closely with GTM and Product teams What They’re Looking For • Proven CSM / Account Management experience in SaaS, • Strong track record of retaining and growing accounts, • Commercial mindset revenue growth, not just retention, • Confident working with enterprise through to SMB clients, • Highly articulate, professional, and credible with senior stakeholders, • Thrives in fast-paced, high-growth environments, • Proactive, not reactive spots problems before they happen, • A builder mentality someone who wants to create, not just maintain Bonus points for: • AI, martech, or data-driven product experience

Position – Senior Commercial Renewals Account Executive Location – Orpington Kent Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Renewals Account Executive to join our professional and welcoming team in Orpington. Brown & Brown in Orpington offer high quality, specialist insurance products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. The position of Commercial Renewals Account Executive will suit someone with a Broker / Insurer background with a wide range of Commercial product knowledge and experience and a proven track record of achieving targets and managing existing book of clients. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Converting renewal business in line with or in excess of company targets, • Preparing market presentations for renewal reports Liaising with insurers and clients pre and post sale of renewals, • Checking covers, warranties, endorsements to ensure that they are correct and in line with quotations provided, • Mid term adjustments, • Incoming and outbound call handling, • Corresponding and communicating with clients and insurance companies, • Cross selling other products, • Maintaining day to day compliance procedures for FCA regulation Effectively managing individual diary, • Managing personal work workflow effectively and efficiently, • Maintaining a complete and comprehensive training record Sharing ideas or suggestions for business improvement with management, • Advising manager of any backlog in work in a timely manner, • Advising manager of any debt recovery problems or contentious issues in a timely manner What’s on offer • Negotiable Salary, • Comprehensive benefits package (pension etc), • Performance Bonus, • Professional Qualifications such as CII, • 9am to 5pm Mon-Friday Your Experience • Minimum 3 years Commercial Insurance broking experience is essential, • Strong negotiation skills, • Effective communication, both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • Time management and organisational skills, • Customer service

Company: Timebeat.app Location: London UK Type: Full-time Reports to: Head of Sales Role overview Timebeat.app is hiring a Partner Manager to build and grow our partner ecosystem. You’ll be responsible for sourcing and onboarding new partners while also managing existing partners to drive revenue, retention, and mutual success. This role blends relationship management, commercial execution, and cross-functional coordination to ensure partners are enabled, active, and delivering value. Key responsibilities Partner acquisition (new partners) • Identify, target, and recruit new partners (resellers, MSPs, SIs, VARs, OEMs, and strategic tech partners) aligned to Timebeat’s ICP, • Own the partner pipeline: outreach, qualification, negotiations, deal structure, and onboarding, • Define joint value propositions and partner motions (referral, resale, co-sell, integration), • Support contracting basics: commercials, margin models, MDF/co-marketing, and partner agreements (with internal support) Partner management (existing partners) • Act as the primary point of contact for current partners, driving adoption, enablement, and performance, • Create joint account plans, quarterly business reviews (QBRs), and success metrics (pipeline, bookings, activation, retention), • Enable partners with training, messaging, collateral, and playbooks; ensure they can pitch, sell, and implement effectively, • Spot risks early (low engagement, misalignment, delivery blockers) and execute recovery plans, • Coordinate internally with Sales, Product, Engineering, and Customer Success to remove friction and deliver partner outcomes Program and operational excellence • Improve partner processes: onboarding, certification, lead registration, deal tracking, and reporting, • Maintain partner CRM hygiene and forecasting accuracy, • Feed market insights back into product and GTM teams—especially partner requirements and competitive intelligence What you’ll bring Required • 3+ years in partnerships, channel sales, alliances, or partner success in B2B SaaS/tech, • Demonstrated ability to source and close new partners and then grow them into productive channels, • Strong commercial instincts: pipeline building, negotiation, and driving measurable outcomes, • Excellent stakeholder management—comfortable with both execs and technical teams, • Highly organized with strong written communication and CRM discipline Nice to have • Experience with channel models (reseller, referral, MSP, SI), co-sell motions, or marketplace partnerships, • Familiarity with observability/monitoring, networking, infrastructure tooling, or developer-facing products, • Experience building partner programs from scratch (tiering, enablement, certification, MDF) Success metrics (examples) • Number of new partners signed and onboarded (per quarter), • Partner-sourced pipeline and revenue, • Activation rate (partners trained, certified, and selling), • Deal velocity and win rate on partner-led opportunities, • Partner retention and satisfaction (QBR outcomes, renewal/expansion support) Working style • Proactive, self-directed, and comfortable building in ambiguity, • Customer- and partner-obsessed: focused on creating repeatable win-win outcomes, • Data-driven and action-oriented: clear priorities, measurable progress, fast iteration

We’re looking for a Senior Ecommerce & CRM Manager to lead the performance and optimisation of our clients DTC operations. This role is responsible for driving ecommerce trading, conversion optimisation and CRM lifecycle strategy to maximise digital revenue and customer lifetime value. Working closely with marketing, technology and operations teams, the successful candidate will ensure the Shopify website, CRM platforms and SEO strategy deliver a seamless customer journey and strong commercial results. You’ll also manage key agency partners supporting CRM technology, website development and SEO. The role Ecommerce Trading & Website Performance • Own the day-to-day trading and performance of the Shopify websites, • Manage online merchandising, promotions and campaign execution, • Develop and execute a structured CRO roadmap, • Run A/B testing across key pages including homepage, product pages and checkout, • Lead CRM and lifecycle marketing strategy across acquisition, retention and re-engagement via a CRM agency, • Manage key platforms including Shopify and CRM systems, • Work with agency partners to ensure strong technical performance and scalability, • Oversee SEO strategy to improve search visibility and organic traffic growth This is an exciting opportunity to play a key role in scaling a fast-growing, purpose-led BCorp DTC brand, driving digital performance and delivering an exceptional customer experience.

A fast-growing contemporary ready-to-wear brand is looking for a confident, commercially driven Ecommerce Manager to lead and scale its digital business. This is a high-impact role at the heart of the brand — owning trading performance, customer experience and digital growth strategy. Working cross-functionally across marketing, creative, operations and finance, you will drive revenue while elevating the online brand experience globally. The Role You will take full ownership of the Shopify site — optimising trading performance, refining UX, and ensuring seamless execution across product launches, campaigns and promotions. From performance marketing and CRM to forecasting and stock optimisation, you’ll combine creative instinct with commercial rigour to unlock growth opportunities across territories, categories and channels. Key Responsibilities • Own day-to-day trading and optimisation of the Shopify site, • Drive ecommerce growth strategy in partnership with marketing and creative, • Lead CRM and retention strategy (Klaviyo), including campaigns, flows and segmentation, • Manage paid media and performance agencies, optimising budget allocation and ROI, • Analyse KPIs, produce trade reports and lead weekly performance reviews, • Identify opportunities across underperforming territories, SKUs and landing pages, • Forecast bestsellers, manage recuts and optimise weeks cover, • Develop and execute markdown strategies to maximise sell-through while protecting margin, • Oversee 3PL relationships, fulfilment and reverse logistics, • 3–5+ years’ ecommerce experience within premium or luxury fashion, • Strong Shopify expertise (Shopify Plus advantageous), • Commercially astute with a proven track record of driving online growth, • Confident analysing data, forecasting and managing P&L performance, • Experienced across CRM, retention and performance marketing, • Highly collaborative with strong cross-functional leadership skills

Revenue Growth Manager London £60,000 + Bonus Incentives We’ve partnered with a rapidly scaling, product-led healthcare business that’s redefining how clinical professionals adopt and engage with innovative care solutions. They’re now hiring a commercially driven Revenue Growth Manager to accelerate expansion across an established customer base. This role is ideal for someone who enjoys being close to the commercial action — driving repeat revenue, deepening customer adoption, and building scalable growth levers. This is not a relationship-only role. You’ll be proactive, hands-on, and accountable for measurable commercial outcomes. What you’ll do • Take ownership of revenue growth across a large portfolio of existing professional customers., • Build strong commercial relationships that translate into increased repeat purchasing and long-term loyalty., • Run proactive outbound activity (calls, follow-ups, campaigns) to drive ongoing customer engagement., • Support new customers through early-stage adoption, ensuring they quickly see value in the product., • Identify opportunities for increased usage, additional product take-up, and long-term account development., • Lead initiatives to improve customer retention and reduce drop-off., • Work cross-functionally with marketing and insights teams to launch and refine revenue-driving programmes., • Use performance data to prioritise activity, spot trends, and unlock scalable expansion opportunities. What we’re looking for • 3–5+ years experience in commercial account ownership, customer growth, or revenue-focused roles., • A strong track record of delivering additional revenue through repeat business and account development., • Confident communicator who is comfortable with outbound sales conversations and closing opportunities., • Highly organised, proactive, and motivated by targets and tangible outcomes., • Analytical mindset — able to use CRM insights and reporting to guide decision-making., • Experience in healthcare, dental, or other regulated professional sectors is a plus., • Exposure to subscription or recurring-revenue business models is advantageous., • Background in a fast-paced scale-up environment would be highly beneficial.

Customer Happiness Executive at London Nootropics 🍄 At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community. We're looking for a Customer Happiness Executive to join our team and be the voice of London Nootropics across all customer touch points. If you're passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment, we’d love to hear from you. About the role As our Customer Happiness Executive, you’ll be the friendly, knowledgeable voice behind our customer experience - handling day-to-day enquiries with empathy, clarity, and efficiency. You'll help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty. You'll work closely with our Customer Care team and collaborate across operations and marketing - with plenty of opportunity to share ideas, shape customer journeys, and grow with the company. Your voice and care will shape how our customers experience London Nootropics - from their very first order to the moments they need support the most. What you’ll be doing Customer Support & Communication • Use Gorgias to handle all customer communications across phone, email, live chat and social channels - delivering timely, thoughtful, and brand-aligned responses, • Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care, • Manage Recharge to support our subscription customers - including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience, • Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs, • Provide consistent, high-quality support - whether it’s a quick fix or a more complex issue - always reflecting our values of clarity, empathy and excellence, • Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions Insights & Improvements • Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes, • Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive, • Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time, • Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable, • Be a proactive voice within the team - always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count We’d love to hear from you if you… • Are a recent graduate with a genuine interest in customer experience, wellness, and startups, • Are a strong communicator with excellent written English and a naturally warm, clear tone, • Are eager to learn, take initiative, and thrive in a fast-moving, growing business, • Are excited to join a close-knit, hard-working team where everyone helps each other, • Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo, • Care deeply about helping others, are empathetic and want to make a meaningful impact 🍄 Why join us? • Be part of a fast-growing, purpose-driven company with big ambitions, • Work alongside a supportive, motivated team that genuinely cares, • Hybrid setup after passing probation (we’re based in London), • Your own MacBook, • Staff discount on our adaptogenic coffee and other wellness products, • Monthly health and wellness allowance, • Regular team socials & events, • Opportunity to shape the future of our customer care and grow your role as we grow the brand, • Meaningful work - your support will directly impact customer satisfaction, loyalty, and long-term growth Join us on our journey to bring adaptogens to the world - with this entry-level position, you’ll be part of a driven, positive team with great energy and purpose 🍄🪄

We are working exclusively with our client to find an Account Executive. About: Our client is a fast-growing fintech platform helping employers improve employee engagement, retention, and take-home pay while reducing payroll and benefits costs. The business sells directly to employers on a per-employee subscription model and combines rewards and recognition, salary sacrifice, and employee financial tools into a single compliant platform. The solution delivers clear, measurable ROI through tax efficiencies, National Insurance savings, and improved workforce engagement. Having launched in 2022 and secured strong early traction across a range of UK employers, the company is now entering its next phase of growth. They are hiring an Account Executive to help build a predictable outbound sales motion as they scale ARR and expand their customer base. Key Highlights: • Account Executive role with full ownership of personal quota and end-to-end deal execution., • Fast-growing fintech platform selling to employers on a per-employee subscription model (£3 per employee per month)., • Recently raised £4m in a seed-stage funding round from notable VCs and angel investors., • Clear ARR growth ambition, scaling from ~£130k ARR towards £900k ARR with a repeatable outbound motion., • Currently working with 15 employer customers, including well-known brands such as the Daily Mail and Warner Hotels., • 50+ active opportunities in pipeline, reflecting strong early demand and outbound traction., • Typical ACV of ~£10k (looking to grow), with deals sold horizontally into mid-sized UK employers., • Buyers typically sit across People, Finance, and Operations functions, with retention and engagement as core drivers., • Product delivers tangible ROI through tax-efficient rewards, salary sacrifice, and payroll cost optimisation., • Small, lean team of ~8 people, offering high visibility, ownership, and influence., • Early-stage commercial function supported by 1 SDR, with marketing leadership recently added., • Predominantly outbound GTM motion, with strong early traction from founder-led sales and referrals., • High-urgency, execution-led environment suited to AEs who thrive in fast-moving, imperfect setups and want meaningful impact. The Role: • Own and execute the full sales cycle end-to-end, carrying personal responsibility for new ARR and deal progression., • Source and close new employer customers through a predominantly outbound motion, working closely with SDR support., • Run high-quality discovery and needs-analysis conversations across People, Finance, and Operations stakeholders, using MEDDPICC as the core sales framework., • Qualify opportunities rigorously against MEDDPICC criteria, ensuring clear metrics, economic buyers, decision processes, and confirmed pain., • Articulate clear commercial value around employee engagement, retention, and payroll cost optimisation., • Structure and present proposals aligned to per-employee subscription pricing and long-term account value., • Manage multiple opportunities concurrently, forecasting accurately and inspecting pipeline with discipline., • Collaborate closely with marketing and leadership to refine messaging, ICP definition, and outbound prioritisation., • Maintain strong CRM hygiene, deal documentation, and reporting to support predictable forecasting., • Operate with urgency, ownership, and resilience in a lean, early-stage environment where process is still being built. Requirements: • At least 12 months of experience operating as an SDR in a B2B sales role., • Minimum 36 months of experience closing new business in an outbound-led environment., • Proven ability to run a full sales cycle end-to-end, from prospecting through to negotiation and close., • Hands-on experience using MEDDPICC (or similar) to qualify, progress, and forecast deals effectively., • Comfortable selling to multiple stakeholders across HR, People, Finance, and Operations. Experience multi-threading is a must., • Strong commercial acumen with the ability to defend value and avoid discount-led selling., • Disciplined on pipeline management, forecasting, and CRM hygiene., • Comfortable operating in lean, early-stage environments where process and structure are still evolving., • Hungry to win and progress, humble enough to learn and take feedback, and smart in how you approach deals, prioritisation, and problem-solving., • High ownership mindset with a bias toward execution, pace, and accountability. Benefits: • £80k - £90k base x 2 OTE., • Other benefits to be discussed., • Generous stock options., • 25 paid holidays + bank holidays., • Private medical insurance., • EV car scheme., • Nursery salary sacrifice scheme.

About the Role: We are seeking a highly motivated and experienced Sales Development Representative (SDR) to join our expanding team. The ideal candidate will have a strong background in outbound sales, particularly within the UK and German market and skilled in leveraging AI tools to multiply their efforts. As an SDR, you will play a critical role in identifying and engaging potential clients, nurturing relationships, and ultimately driving revenue growth through outbound efforts. What will you do: • Conduct outbound prospecting activities to generate new business opportunities within the UK and German markets, • Discover new accounts not created in our CRM and ensure their accurate documentation within the system, • Attend events and industry conferences to network and generate leads (~ 4-8x a year ), • Collaborate closely with the sales team to develop and execute effective prospecting strategies, • Leverage your expertise in SaaS solutions to articulate the value proposition of CleverTap's platform to potential clients, • Utilize a variety of tools, including Salesforce.com, Sales Navigator, Lusha, Outreach, and Apollo, to streamline sales processes and maximize efficiency, • Engage with prospects via phone calls, emails, and social media to establish rapport and understand their business needs, • Conduct thorough research on target accounts and industries to tailor outreach efforts effectively, • Maintain accurate records of interactions and opportunities in our CRM system What are we looking for? -Experience in Partnerships, Alliances, Channel, or Business Development in a B2B SaaS environment -Strong hands-on execution mindset being comfortable building partnerships from zero to one -Experience working with technology partners, system integrators, resellers amd implementation partners -Solid understanding of indirect sales models, including resellers and implementation-led deals -Excellent relationship-building and stakeholder management skills, both internally and externally -Comfortable working in fast-paced, ambiguous environments and taking ownership end to end -Understanding of the MarTech domain Why join us? • Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation., • You are passionate about technology and its impact on the high-growth mobile technology space, • Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide., • Flourish in an environment that nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value. • CleverAI, • Blogs, • Redefining Customer Engagement in the AI Era, • TesseractDB™, • CleverTap Product Demo About CleverTap: CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM. For more information, visit or follow us on Linkedin and X.Join us in shaping the future of engagement. • CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

Ecommerce Manager -High Growth Consumer/D2C Brand London - Hybrid (3 days in office) £40,000 -£50,000 We’re hiring for an Ecommerce Manager to join one of the UK’s most exciting challenger consumer brands. They are already well established, with strong brand awareness, and a clear position in a fast-growing, better-for-you category. Having built real momentum offline, they are now investing further in ecommerce and D2C as a key growth channel. This is a hands on role suited to someone who enjoys execution, trading and making things happen. You'll work closely with the Ecommerce Director and play a key role in the day to day running of the online channel, driving the trading rhythm of the site, support launches and promotions, improve the customer journey, and make sure the channel is running effectively day to day. This role is ideal for someone who is hands-on, commercially minded and excited by execution who wants breadth, ownership and exposure in a high-growth brand environment, rather than a narrow role in a bigger business. What you’ll be doing: • Supporting day to day trading and execution across the D2C site, • Supporting improvements across conversion, customer journey and retention, • Monitoring site performance and helping identify trading opportunities or issues, • Managing product uploads, collections, merchandising and onsite content, • Coordinating launches, promotions and campaign execution, • Working with Shopify and relevant ecommerce tools / agency partners, • Monitoring performance and spotting trading opportunities or issues, • Collaborating cross-functionally with marketing, brand and operations, • Helping turn performance data into clear actions and priorities Looking for: • Experience in ecommerce, digital trading or D2C operations, • Hands on Shopify experience, • Strong attention to detail and comfort owning execution, • Commercial instinct and curiosity around what drives performance, • Someone proactive, organised and happy working in a lean, fast-moving team, • Experience in consumer, FMCG, lifestyle, wellness or challenger brands is helpful Why this role stands out: • Join a high-growth challenger brand with real momentum and category relevance, • Broad role with genuine ownership and visibility, • Work closely with a strong senior leader while still having space to make an impact, • Ambitious, energetic and values-led culture, • Great perks and a team environment that feels much more modern and entrepreneurial than most businesses at this level including (free gym and wellness memberships, work from anywhere for 2 weeks, 25 days holiday and monthly team socials) If you’re in ecommerce and want a role with more pace, more ownership and more upside, then apply now !!

Revenue Leadership Opportunities SDR Manager | BDR Manager | Customer Success Leader | Revenue Team Lead 📍 UK & EMEA | London / Hybrid Options 💰 £60,000–£100,000 basic + uncapped commission (OTE £110,000–£200,000+) Build teams. Build revenue. Build your leadership career. Our team at Flourish is partnering with a number of high growth technology businesses across the UK and EMEA who are hiring Revenue Leaders to help scale their commercial functions. These businesses range from Series A–D SaaS companies and AI platforms to established enterprise software providers and founder led tech organisations building structured revenue teams for the first time. These are critical hires, with real ownership and progression. The role These positions sit across SDR leadership, BDR management, and Customer Success leadership, combining hands on contribution with team leadership responsibility. You will typically be responsible for: Leadership and team development • Leading teams of SDRs, BDRs, or Customer Success Managers, • Hiring, onboarding, and developing high performing individuals, • Running regular coaching sessions, 1:1s, and performance reviews, • Creating a high performance, accountable, and supportive culture Player coach contribution • Leading from the front in pipeline generation, customer conversations, or deal support, • Supporting strategic opportunities and key customer relationships, • Demonstrating best practice across outreach, qualification, and commercial conversations Building scalable revenue processes • Implementing outbound strategies across phone, email, LinkedIn, and sales engagement platforms, • Improving pipeline quality, conversion rates, and forecasting accuracy, • Building onboarding frameworks, playbooks, and repeatable processes, • Introducing structure, reporting, and performance visibility Driving commercial impact • Increasing pipeline generation and revenue contribution, • Improving customer retention, expansion, and lifetime value, • Supporting market expansion, new product launches, or new territory growth, • Acting as the bridge between senior leadership and frontline teams Who this is for We’re interested in speaking with individuals at a range of leadership stages, including: • Senior SDRs, BDRs, or Customer Success professionals stepping into their first leadership role, • Existing Team Leads or Managers looking to scale larger teams, • Revenue leaders with experience building teams, structure, and process, • Individuals with a passion for developing people and driving commercial performance Experience within B2B technology, SaaS, or high growth environments is highly valuable. What’s on offer • £55,000–£100,000 basic salary depending on experience and scope, • Uncapped commission with OTE typically 2x basic salary, • Clear progression into Head of Revenue, Director, and VP level roles, • Opportunity to build and shape teams in growing technology businesses, • Hybrid and remote working options, • Leadership development and long term career progression About the businesses These organisations sit within: • High growth SaaS and technology companies, • Backed by investment and scaling rapidly, • Expanding into new markets or building new revenue functions, • Focused on building structured, high performing commercial teams, • Offering genuine progression and leadership opportunity Interested in learning more? Our team at Flourish is speaking with individuals on a confidential basis. Whether you are actively exploring or simply curious about what your next step could look like, we’d welcome a conversation. Message directly or apply to arrange a confidential career discussion.

Elite Dancers Academy is one of london's leading dance schools for children. We have several venues and are looking for someone initially part-time that can grow with the school over time. Role Description We are seeking an organised, proactive, and people-focused Business Manager & Personal Assistant to the Principal to support the smooth day to day running of our dance school. This is a key role within the business, combining administration, customer service, staff coordination, and strategic support to help the school grow and thrive. Key Responsibilities. Business & Administration • Oversee daily administrative operations of the dance school, • Manage emails and communication with new and existing clients, • Handle customer service enquiries professionally and efficiently, • Maintain accurate records, databases, and filing systems, • Organise and manage class timetables and schedules, • Assist with staff management and coordination, • Support onboarding of new staff members, • Provide direct PA support to the Principal, • Assist with planning, organisation, and prioritisation of tasks, • Contribute ideas to help grow and improve the business, • Assist with implementing new systems, processes, or initiatives, • Support client retention and positive customer experiences What we are looking for: • Highly organised with excellent attention to detail, • Strong communication and customer service skills, • Confident managing emails, schedules, and administrative tasks, • Comfortable with basic bookkeeping and business systems, • Able to work independently and take initiative, • Creative thinker with a positive, can-do attitude, • Previous experience in administration, business management, or a similar role is preferred

AJ Chambers are exclusively working with a top Global Consultancy practice who assist organisation's to unlock their full potential through their comprehensive consulting, digital technologies, and business process management solutions. They help transform and optimise businesses operations so they can be more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: • Identify and pursue new business opportunities through cold outreach, referrals, and market research., • Create compelling sales pitches tailored to key target sectors and client needs., • Research organizations and individuals to uncover potential leads and decision-makers. Client Engagement & Networking: • Arrange and conduct business meetings and one-on-one conversations with prospective clients., • Attend industry events, conferences, and networking functions to build and nurture relationships., • Establish rapport with potential clients and maintain ongoing communication. Sales Strategy & Execution: • Develop and implement sales objectives and KPIs for the team., • Plan and oversee new marketing initiatives aligned with sales goals., • Prepare and negotiate sales contracts in accordance with company policies. Collaboration: • Collaborate with internal stakeholders to evaluate and refine sales strategies., • Work closely with marketing teams to build and deliver campaigns Reporting & Analysis: • Maintain accurate records of sales activities, revenue, and client interactions., • Analyse market trends and competitor activities to inform strategic decisions., • Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: • Develop initiatives to improve customer satisfaction and retention., • Ensure a consistent and positive brand experience across all client touchpoints. The role will be remote with client visits, ideally the successful candidate will be based in the North of England, ideally around the Manchester area. Salary will be c£72,000 + Benefits Only individuals with experience in Accounting Software will be considered If you would like to discuss the role in more detail feel free to contact Ella Britton

Community & Content Executive (Liquidation.store) Location: Erith, Kent UK Type: Full-time Salary: £25k + performance bonus Start date: ASAP About Liquidation.store Liquidation.store is building the UK’s go-to platform for liquidation, clearance, and surplus stock — helping businesses recover value from excess inventory while giving customers access to unbeatable deals. We’re fast-moving, ecommerce-led, and obsessed with building trust, transparency, and community around smarter shopping. We’re looking for a Community & Content Executive to help grow our audience, build loyalty, and bring our brand to life through content that informs, engages, and converts. ⸻ The Role This is a hands-on role combining content creation, social media, and community management. You’ll be the voice of Liquidation.store across our channels, turning everyday stock drops into exciting stories, and creating content that makes liquidation shopping feel accessible, fun, and credible. You’ll work closely with the founders, ecommerce team, and customer support to ensure our content supports the wider growth plan: awareness → engagement → conversion → retention. ⸻ Key Responsibilities Content Creation & Publishing • Create high-quality, on-brand content across: Instagram / TikTok / Facebook, • Produce content around: New stock drops and “deal of the day”, Product highlights and bundles, How liquidation works (education content) Community Management • Be the voice of Liquidation.store:, • Reply to comments and DMs, • Customer Service, • Encourage UGC and customer reviews, • Help to build a community culture, • Build excitement about product drops, • Identify and engage with Micro-influencers, deal pages, relevant Facebook groups / forums Social Growth & Strategy • Own the weekly social plan and content calendar, • Monitor trends and create reactive content quickly, • Work with the ecommerce team to align content with:, • Stock availability, • Campaign launches, • Seasonal demand, • Test and improve content formats:, • Reels, TikTok trends, UGC-style videos, • Carousel explainers, • Story polls, Q&As, countdowns Performance Tracking • Track key metrics and report weekly:, • Engagement, reach, follower growth, • Website clicks, email sign-ups, • Content that drives conversions, • Use insights to continuously improve output and strategy What we are looking for: Dynamic, commercial minded creative with the ability to adapt and learn in a fast moving environment. • Either experience of business content generation or active personal content creation within instagram & tiktok., • Exceptional customer service and problem solving skills, • Strong writing skills and ability to adapt tone of voice • Confident creating content using a phone (shoot/edit/post), • Comfortable on camera (or directing others), • Organised and able to manage multiple tasks and deadlines, • Commercial mindset: understands content should drive sales, not just likes Bonus Skills (Nice to Have) -\tBasic design skills (Canva) -\tVideo editing skills (CapCut / Premiere / Final Cut) -\tExperience with ecommerce brands or marketplaces Why Join Liquidation.store? • Be part of a fast-growing ecommerce brand early, • High autonomy: your ideas will shape the brand, • Real impact: your content will drive growth and revenue, • Opportunity to grow into a Content Lead / Community Manager role

Join a company building a direct, transparent energy market. The platform enables businesses to contract for renewable power without the need for wholesale intermediaries, delivering auditable pricing, stronger generator economics, and long-term cost control. Backed by leading European VCs with ~$100m funding, it's time to go to the next level. Role Own and scale a high-trust broker ecosystem that drives acquisition, referrals, and retention. This is a commercial, systems-building role: turning relationships into measurable pipeline, advocacy, and market proof. You’ll define the model, run the programmes, and embed the data. What You’ll Do • Set the broker community strategy and tiered engagement model, • Build a repeatable advocacy engine (testimonials, referrals, case studies), • Run high-value partner forums and recognition programmes, • Translate partner insight into structured commercial proof, • Implement CRM-based engagement scoring and attribution, • Track community-influenced pipeline and health metrics, • Create scalable playbooks, workflows, and lifecycle moments What Success Looks Like • Community is a predictable source of revenue influence, • Visible engagement and sentiment trends across the business, • Consistent flow of case-study-ready proof, • Stronger partner retention and referral rates Profile • Experience building revenue-impacting partner or customer ecosystems, • Strategic thinker who executes with operational precision, • Commercially minded; comfortable with data and CRM workflows, • Effective cross-functionally in high-growth environments Plus: partner-led growth, marketplaces, energy, or advocacy programmes.

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Trade Sales Manager, Travel Technology, London / Hybrid, £Competitive. This well-established, SME Travel Tech business has been providing leading software solutions to both leisure and corporate travel businesses for around three decades. Its a superb time to be joining the company as they launch new mid and back office solutions using the latest technology and transformational AI functionality. Trade Sales Manager Responsibilities • Reporting directly to the Managing Director with responsibilities for a small team of 3 whilst also being an individual contributor., • Overseeing and managing all stages of the sales cycle from marketing and prospecting, through to pitching, negotiating and closing deals and providing ongoing account management to existing clients., • Managing RFP's, responding to enquiries and developing commercial proposals., • Work cross functionally with product and development teams, ensuring customer feedback and insight drive future enhancements., • Provide account management to existing clients, maintain an understanding of their current and future requirements ensuring maximum possible retention., • Attend client meetings and represent the company at industry events. Trade Sales Manager Skills Required. • A solid track record of b2b sales in the travel industry targeting the likes of travel agencies, tour operators and TMC's., • Experience working in travel technology, GDS or similar fields would be advantageous., • An understanding of workflows and the travel technology ecosystem., • Experience leading and developing small teams., • Excellent interpersonal, communication and negotiation skills., • Consultative sales experience., • An understanding of marketing principals., • Flexible to attend industry events, conferences and exhibitions at times. Trade Sales Manager Additional Details. • A competitive basic salary dependant on experience, to be discussed on application., • Additional commission, • Pension scheme, private health, employee profit share programme, • Hybrid working - 3 days per week out of the companies head office in South West London

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. We are looking for an experienced Enterprise Account Manager to join our amazing team! As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers in the UK & European regions. In addition, you can expect to work very closely with CHEQ’s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities. If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us! Responsibilities: • Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement., • Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects., • Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges., • Responsible for retention, development, and up-selling of focused accounts., • Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way., • Acquire and maintain a working knowledge of the complete capabilities of CHEQ’s products and services., • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews, • Drive customer advocacy in the form of references, referrals, and case studies., • Willing to travel to in person meetings on a regular basis Requirements: • 4+ years’ experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company., • You have strong capabilities in retention/renewal, upsell, and general sales., • You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams., • You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers., • You know how to build trusted relationships with executive sponsors, marketing agencies and end users., • Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus., • Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story., • Knowledge of Digital Media, Ad-Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience., • Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage., • Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage., • Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts., • Ability to work in our London office twice a week

About the role We are seeking a commercially focused Group Digital Marketing Manager to drive digital performance and eCommerce growth across a portfolio of scented candle and ecclesiastical brands, including Charles Farris and Rathbornes 1488. The role will focus on optimising website performance, customer journeys, and digital marketing activity to increase online revenue. You will analyse user behaviour and site performance to identify opportunities to improve user experience, conversion, and overall digital effectiveness. Working with agency partners and the wider marketing team, you will oversee paid media activity across Meta and Google, support social media across the brands, and collaborate on CRM initiatives including weekly email campaigns. This role will play a key part in delivering a consistent, commercially focused digital strategy across the group. Key Responsibilities eCommerce Performance, Website Management & Optimisation • Take ownership of eCommerce performance across all brand websites, with a focus on improving conversion rates, user experience, and revenue growth., • Analyse customer journeys, user behaviour, and site performance to identify opportunities for optimisation., • Implement data-led improvements to enhance navigation, merchandising, landing pages, and on-site conversion., • Work with developers or external agencies to deliver website updates, new functionality, and ongoing optimisation., • Ensure websites deliver a high-quality experience across desktop and mobile, following best practices for usability, speed, and performance., • Monitor key eCommerce KPIs including conversion rate, average order value, customer acquisition cost, and overall revenue performance., • Digital Strategy & Brand Management, • Manage digital marketing activity across a portfolio of candle brands., • Develop and implement digital strategies that support both eCommerce growth and brand development., • Ensure a consistent approach to digital performance, optimisation, and reporting across the group., • Identify opportunities to scale successful initiatives and share insights across brands. Paid Media Management • Plan, execute, and optimise paid media campaigns across Meta and Google advertising platforms., • Manage advertising budgets across multiple brands to maximise return on investment., • Test audiences, creative, messaging, and landing pages to improve campaign performance., • Work closely with website optimisation efforts to ensure paid traffic converts effectively. CRM & Email Marketing • Manage CRM activity in collaboration with the wider marketing team to support customer retention and lifetime value., • Plan and coordinate weekly email campaigns across each brand, ensuring alignment with marketing and commercial priorities., • Segment customer audiences and analyse campaign performance to improve engagement and conversions., • Support the development of automated email flows and lifecycle marketing initiatives. Social Media Management · Manage and schedule social media activity across the group’s brands. · Ensure social channels remain active, on-brand, and aligned with wider marketing campaigns. · Monitor engagement and performance to identify opportunities for growth. Key Skills & Experience Essential · 4+ years’ experience in digital marketing or eCommerce roles. · Experience managing and optimising eCommerce websites to improve conversion and performance. · Strong analytical skills with experience using digital reporting and analytics tools. · Experience overseeing paid media campaigns across Meta and Google. · Experience supporting CRM and email marketing activity. · Good understanding of customer journeys, UX, and digital optimisation. Desirable · Experience working with consumer or lifestyle brands. · Knowledge of SEO and conversion rate optimisation (CRO). · Experience with platforms such as Google Analytics, Google Tag Manager, Meta Business Manager, Google Ads, and eCommerce platforms such as Shopify. · Familiarity with CRM and email platforms such as Klaviyo, Mailchimp, or HubSpot. Key Attributes · Commercial and data-driven · Organised with strong attention to detail · Proactive and hands-on · Analytical with the ability to turn insights into action

Who We Are & What We Do BrowserStack is the undisputed global leader in Continuous Testing Cloud. We power over two million software tests every day, helping the world's most sophisticated companies—including SAP, Adidas, L'oreal,Barclays, H&M—deliver flawless digital experiences across billions of combinations of devices, browsers, and operating systems. Our mission is to become the testing infrastructure for the internet. Market Position: We are a profitable, high-growth unicorn, securing $200 million in Series B funding at a $4 billion valuation. The Platform: We deliver a unified, multi-product platform that enables Dev and QA teams to move at the speed of DevOps, moving testing from on-premise silos to our scalable, secure Cloud. The Impact: You will sell a mission-critical platform that directly influences the business outcomes, speed, and quality of the world's leading technology teams. Role in a Nutshell: Master of Enterprise Expansion The Enterprise Account Manager role is focused on owning, retaining, and expanding a portfolio of BrowserStack's largest and most strategic global accounts (Fortune 500 / FTSE 100) through sophisticated, multi-threaded selling, executive partnership, and long-term value creation. You will transition customers from point solutions to positioning BrowserStack as the indispensable, single Continuous Testing Platform (CTP) across multiple business units, geographies, and product lines. This is a complex, high-ACV expansion sale focused on driving substantial cross-sell, upsell, and multi-year platform revenue. Your Accounts: Manage and grow a defined list of Tier 1, existing Enterprise accounts. Your Buyers: Deepen relationships with CTOs, VPs of Engineering, Heads of DevOps, and QA Directors across global business units. Your Mission: Dramatically enlarge the BrowserStack footprint by driving adoption and spend from single products to the complete platform suite (Live, Automate, Percy, Test Observability, App Automate, etc.). Your Strategy: Serve as the strategic quarterback who orchestrates Sales, Solutions Engineering, and Client Success to deliver a continuous, high-touch, multi-year growth strategy for your portfolio. Desired Experience We are looking for an Enterprise Account Manager with a proven track record of complex, strategic account expansion and revenue ownership in B2B SaaS or enterprise technology environments. • 5+ years of B2B SaaS sales experience, with 3+ years in a strategic account management, • / expansion-focused role (or equivalent high-velocity enterprise selling), • Demonstrated success achieving and exceeding expansion, renewal, and net revenue, • retention targets within Enterprise accounts (Fortune 500 / Global 2000), • Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell /, • Cross-sell in complex, multi-product SaaS environments, • Proven success managing and closing complex, multi-threaded enterprise expansion deals, • with an Average Contract Value (ACV) of mid–high six figures or seven figures within existing accounts, • Product Focus (Preferred): Direct experience selling DevOps, Continuous Testing,, • Observability, Developer Tools, or technical Infrastructure platforms•, • Willingness to travel as needed for strategic customer engagement, • Exceptional proficiency in relationship mapping, stakeholder management,, • executive-level communication, ability to nurture and grow accounts over long cycles, • Bachelor's degree required; Engineering / Technology background or technical, • undergraduate degree strongly preferred What Will You Do? Account Ownership, Expansion & Lifecycle Expertise Own a portfolio of Tier 1 Enterprise customers with full accountability for long-term revenue growth, retention, and expansion. Drive significant expansion revenue predominantly through cross-selling, upselling, and securing multi-year platform agreements to consistently achieve and exceed quarterly and annual expansion targets. Strategic Account Planning & Business Acumen Develop and execute comprehensive multi-year account plans for your portfolio, identifying white space, mapping stakeholder influence, and quantifying expansion potential across different business units, geographies, and product lines. Conduct deep discovery to understand customer business objectives, technical architecture, competitive landscape, and organisational dynamics to position BrowserStack as a strategic enabler of transformation. Executive & Technical Engagement Establish and maintain deep, trusted advisor relationships with C-level and VP-level executives (CTO, VP Engineering, VP DevOps, Head of QA) Engage customers through regular high-touch interactions, including strategic onsite visits, executive business reviews (EBRs), and QBRs, to strengthen relationships and accelerate account growth. Renewal & Retention Excellence Ensure predictable, on-time renewals by reinforcing value, outcomes, and ROI well ahead of contract milestones. Identify and mitigate renewal or contraction risks in partnership with internal teams (CS, Product, Support), taking ownership of resolution and escalation when necessary. Operate Cross-Functionally with Rigor & Discipline Act as the central point of ownership and orchestration across internal teams (Solutions Engineering, Client Success, Product, Marketing, Legal, Finance) to deliver seamless customer experiences and execute complex, multi-phase deals. Maintain strong Salesforce hygiene and pipeline discipline to support accurate forecasting, deal visibility, and data-driven decision-making across Sales leadership. Leverage AI tools and sales technologies proactively to enhance sales strategy, efficiency, account intelligence, and customer engagement.

Senior Ecommerce Manager Pai Skincare | London Hybrid | Full Time £50,000-£60,000 per annum plus benefits About Pai Pai makes skincare for people who care what goes on their skin. Founded in 2007, we exist because we believe you should never have to choose between what works and what is good for you. Every product we make is certified organic, cruelty free, and formulated without compromise. No fillers, no shortcuts, and no ingredients we cannot look our customers in the eye about or try to hide on the INCI list. Pai manufactures in house at our London lab and factory. We are a certified B Corp and we sell direct to customers across the world. That closeness to the product and the customer is what makes us different and better. Why This Role Exists Our D2C channel is the direct line we have to the people, our Pai ettes, who use our products. We want someone who thinks about the whole customer journey, from the moment they discover us to the parcel unpacking on their kitchen table, and everything that happens after that. We are looking for someone who sees every touchpoint as a chance to surprise, delight, and overdeliver. Pai is in a period of growth and reinvention and we need someone who wants to build. We do not discount except for Black Friday, so you will need to find smarter and more creative ways to grow through better experiences, intuitive merchandising, and a genuine understanding of what makes our customers tick. What Success Looks Like Within the first six months you will have taken ownership of our global D2C commercial performance. You will know your numbers inside out, have built a clear picture of where the opportunities are, and already be testing ideas to unlock them. Specifically You are driving profitable growth, not just top line revenue. You do not chase sales through discounting. You know your contribution margin, CAC, LTV, and stock position, and they shape each trading decision you make. You own weekly, monthly, and quarterly trading performance. You forecast with confidence, spot risks early, and act on them. You think in terms of customer journeys, not just pages. You understand how people discover us, what moves them through the funnel, and how we keep them coming back. You work closely with CRM to ensure the post purchase experience is as considered as everything before it. You have mapped out a clear D2C strategy across conversion, AOV, traffic, and retention and you are executing it with a bias toward action and experimentation. You run the activation calendar including launches, campaigns, and seasonal moments. You plan them with precision while leaving room for what we learn along the way. You manage the web development agency, pushing for conversion and UX improvements that elevate how customers experience the brand and site. You partner with our CRM Manager to align trading, media, and lifecycle activity. You work with Performance Marketing, Brand, Content, and CX so that campaigns land seamlessly across every channel. You present performance insights to senior stakeholders with clarity and a point of view. You do not just report the numbers, you explain what they mean. You regularly share what is working with the Wholesale and Amazon teams so your insights lift performance across every channel, not just D2C. How You Use AI We are a small team and need people who use AI to work faster, reach better insights, and do things that would not otherwise be possible. We want to hear specific examples of how you have used AI to drive revenue growth or improve efficiency. If you are already getting results in your current role with AI, or you have been experimenting in your own time and are ready to apply it properly, we want to hear from you. Who You Are We are most interested in how you think and what you have done. That said, we would expect you to bring 4 or more years in D2C e commerce, trading, or commercial management. You have owned a P and L or a revenue target and understand what it takes to hit it. A strong grasp of the customer journey end to end, from discovery and conversion through to fulfilment, unboxing, and retention. Experience managing web development agencies. You know how to brief, prioritise, and hold partners accountable. Strong commercial instincts. You are analytical but comfortable making decisions with imperfect information. Confidence with Shopify, GA4, and CRM platforms. Curiosity. You read, experiment, and test new ideas. You are the person who finds a new tool or tactic and cannot wait to try it. Ambition. You want to grow and you want the business to grow with you. What You Will Get A seat at the table in a brand that is growing. You will work directly with the Head of DTC, Founders, and Group CEO, with genuine ownership of the channel and the freedom to experiment. We care about doing things well, not just quickly. You will be surrounded by colleagues who take pride in what they make and how they make it. There is also free skincare and we are very dog friendly. Reports to Global Head of Direct to Consumer Direct Reports E Commerce Account Executive Location London W3 Parking and great transport links

Account Manager VennApps 📍 London, UK (Hybrid) 💼 Sales & Customer Success 💰 Competitive based on experience About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new revenue streams and deliver seamless mobile shopping experiences to their customers. Our clients include some of the most ambitious and design-forward DTC brands across fashion, beauty, and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence client success, product adoption, and long-term retention. What You’ll Do • Own the relationships with our customers from onboarding through renewal, serving as their primary point of contact., • Deliver tailored mobile commerce strategies to help brands improve app performance, retention, and conversion rates., • Conduct regular strategic reviews and app audits to identify growth opportunities and ensure platform adoption., • Translate client goals into actionable product recommendations, guiding them through best practices on mobile UX, push notifications, and lifecycle marketing., • Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation., • Act as the voice of the customer internally, providing feedback to influence our product roadmap., • Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk., • Proactively identify upsell opportunities that align with the customer’s long-term growth objectives., • Work with other teams in the business to continually improve and enhance account related delivery processes. What We’re Looking For • 2+ years in Account Management, or E-commerce Strategy in a SaaS or mobile commerce company., • Strong understanding of the Shopify ecosystem and experience working directly with Shopify merchants., • Experience in advising DTC brands on retention, growth, and mobile engagement strategies., • Confidence in leading client-facing strategy sessions and presenting performance insights., • Data literate. Able to look at and manipulate data to provide actionable insights. Excel/Sheets experience is vital., • Can demonstrate previous experience of working with tech products/systems and understanding how they work end to end., • Familiarity with CRM and customer success platforms (e.g., HubSpot), • Strategic mindset with the ability to understand both commercial and technical aspects of the platform. Bonus Points • Experience working with a Shopify app or technology partner., • Exposure to mobile UX/UI best practices., • Experience in running renewals and upsell processes in a SaaS company., • Passion for e-commerce and mobile-first customer experiences. Why VennApps? • Work with some of the most exciting brands in e-commerce., • Be part of a fast-growing company where your impact is visible., • Collaborate with a close-knit, ambitious, and supportive team., • Competitive salary., • Flexible hybrid working model.

Subscriptions Account Manager, London (near Monument) On Site. £40k base + £20k commissions About us: Benchmark Mineral Intelligence (Benchmark) is the world’s leading IOSCO-regulated price reporting agency (PRA), proprietary data provider, and market intelligence publisher for the lithium-ion battery to electric vehicle (EV) supply chain. Our granular and expert focus on the entire supply chain makes us unique: from lithium and cobalt mining through to the manufacturing of cathode and anode functional materials, to battery cell and EV production. At Benchmark, we set the lithium industry’s agenda and benchmark its pricing. Our series of price assessments and data methodologies allow us to collect our proprietary data at source, creating data that is relied upon by the markets to make the multi-billion-dollar investment decisions that are driving the energy storage revolution. Benchmark’s tireless and methodical data collection, coupled with in-house expert analysis, makes us unique in the 21st-century publishing space and the world’s most trusted energy transformation service. As a result, our services are relied upon by major actors in the EV supply chain, we have testified to the US Senate multiple times and advised The White House, The Pentagon, and major government agencies around the world. Purpose: As an Account Manager, you will be entrusted with a portfolio of strategic customers. Your remit is to manage, grow, and develop long-term relationships with these accounts, ensuring maximum customer value and commercial growth. This is a role that demands a balance of strategic thinking and commercial execution. You will be expected to deeply understand customer priorities, proactively anticipate their evolving needs, and deliver tailored solutions that reinforce Benchmark’s position as a trusted partner. Success in this role will be measured by customer retention, account expansion, and delivering meaningful strategic impact across your assigned accounts. Responsibilities: • Own and manage the commercial relationship with an assigned portfolio of subscribing customers., • Achieve and exceed retention and growth targets for your accounts., • Act as the primary point of contact for key customers, building strong, senior-level relationships and ensuring exceptional customer satisfaction., • Proactively uncover opportunities for account growth through a consultative, insight-driven approach., • Maintain accurate and timely records of customer engagement using the CRM system., • Collaborate with internal stakeholders (Product, Research, Commercial, Marketing) to ensure customer needs are met and opportunities capitalised on., • Provide structured feedback to Product Managers and senior leadership, feeding into product development and market positioning., • Stay ahead of industry and market trends to articulate Benchmark’s expertise and relevance to customers., • Ensure all sales administration and forecasting is completed promptly and accurately in line with business reporting requirements. Qualifications / Experience: • 1-2 years of experience in a Account Management, or subscription sales role., • Proven track record of account retention, growth, and strategic relationship development., • Experience working with corporate clients across multiple levels, ideally including senior executives., • While specific industry knowledge is not a prerequisite, experience in price reporting, data subscriptions, or a consultative sales environment is highly advantageous. Personal Characteristics • Commercially astute: able to balance growth opportunities with customer value delivery., • Strategic thinker with the ability to go beyond transactional sales and build long-term partnerships., • Excellent communicator (written and spoken), confident engaging at executive level., • Strong organisational skills and the ability to manage multiple priorities while meeting deadlines., • Independent, agile, proactive, and accountable while also collaborative as part of a high-performing commercial team., • Adaptable, flexible, and driven to continuously improve systems, processes, and outcomes., • Naturally people-focused with the ability to influence, negotiate, and inspire confidence in clients. Benefits include: • Competitive Salary & Commissions, • 25 Days Holiday (fixed) + 1 day off for your Birthday, • 2 Mental health days per year, • Statutory Pension Contribution, • Staff social events

Are you either a forward thinking account manager, a MedTech Practice Development specialist, or have helped to grow businesses in healthcare? This is your track to a Business Growth Strategist role for elite private eye surgery clinics. (Internal title: Practice Growth Partner. Own 8–12 clinics (not 200 accounts), £56K OTE, hybrid London.) We work with private refractive and lens replacement surgery practice owners across the UK, Europe, North America and beyond. They’re already good. Your job is to help them become market leaders. You’ll own a small portfolio of clinics and act as their Practice Growth Partner: driving activation, retention, and expansion across our advisory and marketing stack. In plain English: you make sure they get the results they’re paying for, stay longer, and grow with us. The role As a Practice Growth Partner, you will: • Own a focused book of 8–12 clinics (no more) and be their main commercial point of contact., • Lead 0–90 day activation for each new clinic: coordinate onboarding across our 7 Figure Flywheel, Hattie All-in-One Marketing System, Website+SEO and Paid Traffic so the key “activation moments” are hit on time., • Run regular results reviews / quarterly growth sessions: share performance, agree priorities, and turn them into clear “Big 3” growth plans., • Drive retention and expansion: protect recurring revenue, spot opportunities to add services or move clinics into Growth Years / Boardroom where it’s genuinely in their interest., • Coordinate with our advisory and product teams (ads, SEO, Hattie, web) to remove bottlenecks and keep clinics moving. This is a high-touch, strategic role. You’ll be on calls with founders, surgeons and clinic leadership every week. It’s part customer success, part light consulting, part account management. Who this is perfect for • You’ve been a practice manager or senior coordinator and you’re ready to move into a more commercial / strategic growth role., • You like owning outcomes (profit, retention, growth), not just “keeping things running.”, • A Customer Success Manager or Account Manager in B2B services, healthcare, or consulting, used to working with senior decision makers., • Comfortable being measured on retention, expansion, and profit, not just activity., • Strong with numbers: you can talk through a simple P&L, ROI, and performance dashboard without flinching., • Happy in a small, ambitious, no-place-to-hide team. You like responsibility and direct feedback more than corporate politics. What we offer Clear progression path: • Year 1: Own 8–12 clinics as their Practice Growth Partner., • A tight, high-calibre team focused on one niche: private refractive and lens replacement surgery., • A small, high-value portfolio you can truly know and impact, supported by CSAs and specialist product teams., • Competitive salary with a performance-based bonus tied to the health and growth of your portfolio., • In-office first (London), then remote‑hybrid (typically 3 days in / 2 remote) with occasional travel for team days and industry events., • Real progression: grow into a Senior / Principal Practice Growth Partner, product leadership, or advisory track over time.

Sales Data and Ops Manager: An outstanding opportunity to join a high-growth fintech payments division within a global payments organisation. OVERVIEW OF THE ROLE The Sales Data and Operations Manager will be responsible for sourcing, building, optimising, and analysing processes that drive revenue, support sales and marketing functions, and enable effective data-driven decision-making across the business. The role requires a strategic thinker with a data-driven mindset and a collaborative approach to work closely with Sales, Marketing, and other departments to optimise the entire revenue generation cycle, streamline operations, and ensure timely access to valuable insights. Responsibilities: Sales Operations: • Data Gathering and Analysis, • Profile new business opportunities by collecting market and prospect data to support targeted outbound sales campaigns., • Develop insights on the existing client portfolio: client composition, revenue share, risk weighting, client lifecycle, and onboarding timelines., • Act as a cross-functional collaborator across go-to-market teams to align objectives and optimise efforts., • Extract and interpret insights from business data to optimise sales, marketing, and retention processes. Revenue-Generating Processes: • Build, optimise, and analyse internal processes for generating revenue., • Enhance CRM systems for governance, data integrity, process optimisation, reporting, and forecasting., • Manage lead sourcing tools to support the sales pipeline., • Utilise Inforex and existing client data for performance tracking and optimisation., • Cross-Functional Project Management, • Collaborate with sales and marketing functions to provide priority data for campaigns and strategic initiatives., • Ensure cross-departmental alignment on data requirements and timely acquisition of information. Marketing Operations: • Marketing Workflow Optimisation, • Build, optimise, and analyse marketing workflows, including paid campaigns, events, and inbound inquiry handling, to ensure efficient lead management., • Collaborate with the Marketing team to design and implement strategies for capturing, nurturing, and converting leads via HubSpot, emphasising the development of an opted-in marketing database., • Data Collaboration and Prioritisation, • Work with the Marketing team on priority data requirements for ad-hoc campaigns, regulatory communications, or incident response communications., • Provide insights on market trends and campaign performance to shape future marketing efforts. Attribution Reporting: • Develop sophisticated attribution reports within HubSpot to deliver a comprehensive view of conversions by channel., • Provide insights into customer journeys that include both marketing-driven interactions and conversions via other channels, such as outbound or partnerships. Competencies & Experience: • 3-5 years in Sales Operations, Marketing Operations, or Revenue Operations roles within a B2B environment, ideally in the fintech or payments industry., • Proficiency in CRM and marketing automation platforms (e.g., HubSpot, Salesforce) and experience in managing data integrity and reporting processes. Technical Skills: • Strong analytical skills with experience in data analysis, forecasting, and building dashboards or reports (e.g., Power BI, Tableau)., • Proficient in Excel, SQL, or similar tools for data analysis and process optimisation., • Knowledge of lead sourcing tools and techniques. Personal Qualities: • Strategic thinker with a proactive approach to problem-solving., • Collaborative team player with strong communication and project management skills., • Attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

HCL Software BigFix Sales Specialist ARE YOU READY TO JOIN OUR TEAM? Startups are exciting. That’s why we’ve never stopped. For decades, HCL has been a company of inventors and innovators. We power the most important industries on the planet — from finance to telecommunications to scientific research. We are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $1B+ software business and make an impact from Day 1! This is an exciting time to be joining HCL Software, as we expand, invest and grow. HCL was ranked on Forbes Best 100 Global Companies to Work for in 2021! What is BigFix? Our BigFix business is one of the recognized leaders in endpoint management and security with fully automated discovery, management, patch and remediation, across on premise and cloud devices regardless of their location or connectivity. It is the trusted endpoint solution for 100,000,000 endpoints in 150 countries. The BigFix Sales Specialist is an exciting role within HCL’s fast-growing software business. They will capitalize on ever-increasing demand for BigFix, the premier endpoint security management platform. In this role, the candidate will collaborate routinely with Clients, Resellers, BigFix Technical Advisors, HCL Client Success Teams and HCL Channels teams. As a BigFix Hunter, you will work as a sales leader for your assigned region/clients and will be responsible for leading sales efforts with clients and prospects, building pipeline, delivering on targets. As part of your responsibility, you will act as a subject matter expert for your product offerings, and you will be expected to enable, evangelize, market, and direct customers to various solution areas that can solve their business problems. You will be required to act as a complex deal coach and/or executive sponsor on many key opportunities. In this role, it is essential that you can apply industry-specific knowledge and experience to bring new business and technology insights to our clients in the Endpoint Security space. You will be required to maintain an exceptional level of understanding regarding our competition to effectively win in competitive situations. What You’ll Do: -Hunt new logos/ net new customers for BigFix -Work with customers, internal teams and Business Partners to drive new sales and expand existing business. -Partner directly within the sales teams to deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. -Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. -Provide sales direction and leadership on an ongoing basis. Carry and Deliver on quota. -Manage an entire territory requiring extensive travel. -Work with the client partner sales teams to progress and close opportunities on an accelerated timetable, monthly and weekly focus -Deliver Value presentations and demos for the BigFix solution -Work with other sellers and units of HCL as needed to create an effective solution for the client -Maintain a thorough understanding of the client's industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry -Exceed assigned targets for new software sales and renewals -Present BigFix unique business value, client successes, competitive differentiators -Represent BigFix at local Industry Conferences and User Group meetings -Contribute to creating and executing regional sales plays -Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals -Exceed assigned software, services and renewals sales targets -Maintain customer retention -Add new logos annually What You’ll Bring: -Minimum 6 years’ sales experience in enterprise software with knowledge of the Endpoint Security space. -Proficiency in the local language is essential to effectively engage with local clients and build strong relationships. -Demonstrated ability to establish and build rapport in senior customer relationships. -Strong business acumen and technical knowledge to succinctly align customer needs with the BigFix value proposition. -Knowledge of the assigned territory in terms of relevant industries, clients and business partners. -Proven sales track record in the technology sector and be confident discussing both general and specific security issues. -Proven ability to respectfully engage multiple functional areas across an organization. -Strong technical aptitude and ability to keep it simple. -Exceptional presentation skills necessary to effectively deliver executive-level and value-based presentations -Ability to provide insight to business leaders across all industries. -An outstanding ability to understand business problems and articulate a corresponding solution based on the HCL software portfolio. -Endpoint Security Tools (Tanium, CarbonBlack, McAfee, Symantec, CrowdStrike, Cyberreason, etc).

Sales Manager, Ladies Footwear, Harrods Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is constantly maintained. • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your team so that they are able to perform to their best ability. • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way Benefits • Competitive basic salary, • Gorgeous shoes each season The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Job Description We are looking for a driven and commercially focused Senior Inside Sales Representative to join our growing team in London. This role is ideal for someone who thrives in a fast‑paced Cyber Security environment and is confident identifying and developing opportunities within an existing customer base. You will play a key role in driving revenue through upselling, cross‑selling, and expanding long‑term client relationships across our portfolio of managed security services and solutions. This role is based onsite 3 days a week and 2 days working from home. About SecurityHQ SecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design. What you’ll be doing • Proactively engage with existing customers to identify upsell and cross‑sell opportunities, • Manage and grow a portfolio of accounts, building trusted, long‑lasting client relationships, • Develop a deep understanding of customer needs, risks, and security challenges, • Work closely with technical and service delivery teams to clearly position the value of our solutions, • Conduct outbound calls, product demonstrations, follow‑ups, and renewal conversations, • Manage the sales cycle from opportunity identification through to proposal, pricing, and contract signature, • Meet and exceed monthly and quarterly revenue, pipeline, and growth targets, • Maintain accurate CRM records, forecasts, and account notes, • Partner with marketing on targeted campaigns, events, and customer outreach initiatives, • Identify churn risks and collaborate internally to strengthen customer retention, • Stay up to date with cyber security trends, threats, and industry developments What we’re looking for • 3+ years’ experience in Inside Sales, Account Management, or Business Development (within cyber security, IT, SaaS, or technical services), • A proven track record of achieving or exceeding upsell and cross‑sell targets, • Strong communication skills, with the ability to explain technical concepts clearly and confidently, • Experience managing and nurturing long‑term customer relationships, • Comfortable working with CRMs such as Salesforce, HubSpot, or similar, • Self‑motivated, target‑driven, and confident working autonomously, • A genuine interest in cyber security, or a strong willingness to learn quickly, • Ability to thrive in a fast‑moving, evolving environment