Customer service agent jobs in Newcastle Upon TyneCreate job alerts

We are currently recruiting for 2 Positions : 1. Field Sales Regional Manager - South UK -, 2. Field Sales Regional Manager - North UK Background. Management of field sales reps. Sales - Training, Coaching & Performance Management experience essential. Player manager - you will be managing key accounts Travel - 3 to 4 days a week to conduct field visits , audits and key Account meetings . This is not a work from home role . FMCG OR RETAIL PHARAMCY/FIELD SALES/ RETAIL STORES MERCHAIDISING Territory: Regional - 1 x south - 1 x North Reference: KSP/COMB We are looking for a dynamic driven Field Sales - Regional Manager The role is primarily focused on managing a team in the field, driving sales, delivering continuously improved field standard and adhering to compliance and company operating procedures. This is a multifaceted role as such the individual Field Sales Regional Manager will be expected to liaise, report and support the Leadership team. Below outline some of the key accountabilities required for the role, however, we are a growing company and thus, not exhaustive • Lead, motivate and develop the team to deliver great store excellence and customer service, • Ensuring all compliance and best practice is delivered to the highest standards, • Auditing the field team, • Conducting Field Visits in line with the company expectations, • Deliver constructive feedback. Challenge bad practices, delivering feedback to Commercial Business Managers on poor performance and celebrate success, • To provide coaching support, training and onboarding of mew starters as required to the field team, • Building relationship with field team & customer, • Driving sales in the field teams, • Time Management, • Report completion and submission report, • Strong personal integrity with an ability to make clear judgments and influence change, • Travel Nationally with 3 to 4 days a week in the field., • Strong background in managing field Sales teams, • Interpersonal and influencing skills, able to develop and maintain strong working relationship, both field team and leadership team/ key stakeholders, • Confident self-starter able to manage their time plan own workload with minimum supervision, • An ability to work as a highly effective team player, able to collaborate with field team, customers, • Robust, determined, willing to go the extra mile to resolve issues, • Ability to cope with and resolve conflict and be confident in holding difficult situations, • Excellent personal presentation skills, • Fluent in English Language (bilingual will be advantageous), • Demonstrable Education up to 'GCSE' level, • Preferably, working knowledge of Field Sales B2B . You will need to demonstrate you can manage a Team of Sales Representatives in the field., • Confident in IT systems including Word, Excel, Email, • Basic Annual Salary, • End of Year Bonus, • OTE package- £40k to 45k, • Vehicle allowance, • Business Mobile phone & Laptop, • Auto Enrolment Pension after 3 months service, • 28 Days Annual Leave Including Bank Holidays, • Birthday Vouchers and Incentives Keystone People Limited are a specialist recruitment agent in the field of Sales and Account Management. With over 50 years combined recruitment experience, we understand the feelings that candidates may be experiencing and offer an informal approach to our recruitment process.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance

What Youll Do As a Customer Support Agent , youll be the first point of contact for customers offering guidance, resolving queries, and providing excellent service across various channels (phone, chat, email, etc. We're on the lookout for enthusiastic individuals to join a growing Customer Support

Our team handles all first line inbound customer communications through email, tickets, and messaging service via our chatbot. As an entry level position, this role would suit someone with some level of customer service experience, ideally gained through written communication. Over the past 12 month

Agitator Driver | Newcastle page is loaded## Agitator Driver | Newcastlelocations: AUS >. Customer Interaction:** Driving an Agi is like being a Customer Service Agent on wheels. We think global and act local - we benefit from global research and development enhanced by national collaboration to o

Customer Service Agent - Front Office - WrexhamSalary: £25,000 - £30,000 / yearThe role of a Customer Service Agent is to handle incoming and outgoing contact, across a variety of communication channels). The Customer Service Agent delivers support to customers across our product portfolio, resolv

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed.

As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Customer Service Agent – Full-Time (Fixed Term Contract) at Crew Clothing Company, Braunton, Devon. You’ll answer questions, sol

Customer Service Agent – Part Time. Jigsaw is looking for a dedicated Customer Service Agent to join our Richmond, London team. Prior experience in customer service or a related field preferred.

Greek speaking Customer Service Agent. Our client are looking to recruit Customer Service Agents for their exciting new campaign. To liaise with customers as part of the project co-ordination processes.

As an Operations Support Executive, you’ll be at the heart of everything, ensuring that operations run seamlessly by investigating customer issues, analysing data, and resolving discrepancies. Handling customer enquiries, ensuring each one is resolved quickly and accurately. Maintaining excellent

As the first point of contact for many Council customers, our Customer Services team strives to deliver an exceptional service at all times. Agents are primarily based in one of our network of Community Hubs, in a busy and fast paced environment agents need to be resilient and able to work well as p

Remote Customer Service Agent – Phone & Email Support (100% Work From Home). Handle inbound customer service phone calls (approximately 60-80 total calls per day across the team). We are looking for customer service professionals who will be the voice of their company on phone calls, emails, and l

As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Your responsibilities will include: providing comprehensive customer service at the highest level, handling telephone and email enquiries, as well as promoting products and offers in line w

Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only. GEC Educator – Customer Service Agent.

You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face. As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. Compare are award recognised insurers that ha

As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. Join Our Team as a B2C Customer Services Agent and Elevate Your Career!. Are you ready to make a difference? We're looki

As a Jigsaw Customer Services Agent, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Handle customer returns, making decisions beneficial for both the customer and the business, while alerting the Customer Experience Manager of any potential frau

Previous customer service or administrative experience. Strong attention to detail and a professional, customer-focused approach. Mortgage Advice Bureau (MAB) is the UK's leading mortgage broker, with its unique partnership model geared towards strategic growth and winning 250+ awards for the qualit

As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Your responsibilities will include providing comprehensive customer service at the highest level, handling telephone and email enquiries, and promoting products and offers in line with cust

Customer Service Representative - HalifaxReady to turn your Customer Service skills into a career you'll love?Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team - and become the friendly, trusted voice that helps our customers w

If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No call centre representative agent experience needed. Call Centre Representative Agent Work From Home - Part Time Remote Focus Gro

Here’s a taste of what you will be doing as a Savings Customer Ambassador: - Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture Deliver outstanding service in every customer i

You will have experience in ERP systems (preferably SAP and WMCS),?To be successful in the role you will be a great team player, have a flexible approach to work, the ability to work in a fast-paced environment, perform against personal performance targets, prioritise workloads against demand to mee

In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. We are looking for someone wit

Support internal and client event bookings, liaising across departments to ensure seamless service.

We’re looking for a confident and proactive Customer Service Advisor to join a busy team, supporting new homeowners throughout their warranty period. Proven customer service experience and great communication skills. Customer Service Advisor – Temporary Contract.

Now Hiring: Customer Service Advisor (Full-Time, Office-Based). UK’s leading banking service providers?. Respond to customer calls promptly and professionally.

German Speaking Inbound Customer Service Advisor.

Customer Service Superstar Wanted! Salary: £23,600 - £25,000 per annum (depending on experience) Hours: Full-time - Flexibility from Monday to Sunday Location: Quorum Business Park, Newcastle Upon Tyne Love talking to people? Thrive in a fast-paced environment? We've got the perfec

Customer Service Representative.

For customers, it translates into an unrivalled experience, exceptional customer service, and a. Sales and Customer Service Assistant. This approach creates a motivating atmosphere while providing unparalleled access to potential customers.

As a customer service representative your daily responsibilities will include dealing with our customers in a friendly and professional manner, assisting customers with taking a new policy or changing a current one, providing brilliant customer service, engaging with customers across diverse communi

Youll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. As a Lidl Customer Assistant, no two shifts are the same.

Contract Details: Ongoing Temporary, Part Time & Full Time Are you a people person with a knack for providing excellent customer service? Our client is on the lookout for a cheerful and professional Receptionist to assist their dynamic team in a modern serviced office. Assist customers with inquiri

Customer Service department at Verisure Services Newcastle. Provide excellent customer service within an inbound team. Ideally 1 year experience in customer service environment.

We're looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience. As part of the Customer Care team, you'll be the first point of contact for customers, providing efficient, empathetic, and solutions-focused

Benefits and Package for a Customer Service Advisor: Salary: £27,000 per annum Hours: Monday - Friday, 8am - 5:30pm Contract Type: Permanent Location: Nailsea 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pa

Path2 is working on behalf of our Sunderland-based food production client who is rapidly growing due to demand.We are recruiting for Warehouse Operatives in the SR2 area.Duties are and include, food production duties, following health and safety procedures, and general warehouse operative duties.We

Sector: Manufacturing Non-Food.Own vehicle essential due to site location and shift times.Experienced Forklift Driver Required!.ISQ Recruitment is working with a well-established manufacturing business in North Norfolk, currently looking to expand their team with a reliable Warehouse/ Forklift drive

As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor. Customer En

In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. You could be helping

Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Customer Service Advisor for their repairs function. Responsibilities of the Repairs Customer Service Advisor includes:. Repairs Customer Service Advisor.

Job Type: Temporary ongoing - may lead to perm contract Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pmHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service

You will have solid customer service/call centre experience and have fantastic communication/social skills, you must be able to relate to others and you should be naturally friendly and approachable and have great all-round IT skills and accurate data entry skills.

Awareness of the importance of customer service and satisfaction.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

To provide an excellent delivery experience for customers by receiving and sorting parcels into correct postcodes.