Trabajos customer service agent en LeedsCrear alertas

Join Ligentia! We're looking for a Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role. This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues. Your Role: • Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth., • Business Development: Develop new business within existing accounts, identifying improvement areas., • Customer Relationship Management: Serve as the communication link between customers and internal teams., • Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery., • Strategic Planning: Contribute to customer growth strategies and analysis., • Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health. What You'll Need: Essential • Proven work experience as a Customer Experience Manager or in a similar account management role., • Demonstrated ability to communicate, present, and influence key stakeholders., • Experience in delivering customer-focused solutions based on customer needs., • Proven ability to manage multiple customers and projects efficiently., • Financial acumen and budget management expertise., • Strong problem-solving and analytical skills., • Proven ability to improve operational efficiency., • Keen understanding of market trends and customer expectations., • Strong risk management and contingency planning skills., • Ability to adapt to a fast-paced, dynamic environment. Desirable • Proficiency in supply chain management and logistics. Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now! Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Senior Lettings Negotiator Leeds £30,000 Basic + Commission (OTE £35k+) Join a leading, award-winning property business — a highly regarded estate and letting agent known for delivering exceptional service and results across the local market. The Role We are seeking an experienced Senior Lettings Negotiator to play a key role in driving the lettings business forward. This is a varied, fast-paced role combining lettings, client management, and letting valuations. Key responsibilities include: Managing the full lettings process from enquiry to move-in Conducting property viewings and negotiating offers Building strong relationships with landlords and tenants Carrying out letting valuations and winning new instructions Generating new business and supporting branch growth Ensuring compliance with current lettings legislationAbout You Proven experience as a Lettings Negotiator (senior level preferred) Confident in conducting letting valuations and converting opportunities Strong sales ability with a target-driven mindset Excellent communication and customer service skills Well-organised, proactive, and commercially aware Full UK driving licence preferredPackage £30,000 basic salary Realistic OTE £35k+ Ongoing training & career development Company incentives and performance rewards...

Operations Associate, Identity Verification/KYC, Leeds, 6 Month FTC, COR7476 We're looking for a focused Associate Agent to join a leading technology company on a 6-month fixed-term contract, based on-site in Leeds. This role is ideal for someone detail-oriented who thrives in a structured, fast-paced environment and is comfortable working with sensitive information. The Role As the Associate Agent, you'll be responsible for reviewing identity documentation and customer images, verifying accuracy, and entering data into internal systems. You'll work to service level targets, ensuring information is processed correctly and efficiently while maintaining high quality standards. What's required of the Associate Agent? * Experience in administration, data entry, or office-based roles * Strong attention to detail and ability to work to targets * Good IT skills and accurate typing ability * Ability to follow processes and adapt to changing procedures * Eligible to work in the UK, with a clean DBS and credit history What Next? If you're looking for a contract opportunity in Leeds, apply today to learn more! Operations Associate, Identity Verification/KYC, Leeds, 6 Month FTC, COR7476 Corriculo Ltd acts as an emp...

Job DescriptionAt Bridgfords, part of the Connells Group, we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in The Calls, Leeds.A quick look at the roleIn this role you will be marketing properties and liaising with the local branch networks on listings and sales whilst maintaining the highest level of customer service. You will be building rapport with new and existing clients.What's in it for you as our Senior Negotiator? • Industry leading training and development, • Demonstrable career ladder, • Compete for top achievers awards, • Competitive basic salary with uncapped commission, • Company Car/ Car allowance Skills and experience required to be a successful Senior Negotiator, • Preferably an experienced Estate Agent / Sales Negotiator looking for that step up and progress your career, • Outstanding customer care / customer service experience, • Resilient, positive, organised, numerate and detail oriented, • Excellent verbal and written communication skills, • A F...

Graduate Operations Associate, Leeds, 6 Month FTC, COR7476 We're looking for a Graduate Operations Agent to join a leading technology company on a 6-month fixed-term contract, based on-site in Leeds. This role is ideal for a recent graduate or early-career professional who is detail-oriented, thrives in a structured, fast-paced environment, and is comfortable working with sensitive information. The Role As the Graduate Operations Agent, you'll be responsible for reviewing identity documentation and customer images, verifying accuracy, and entering data into internal systems. You'll work to service level targets, ensuring information is processed correctly and efficiently while maintaining high quality standards. This is a great opportunity to gain hands-on experience in operations, compliance, and fintech/tech environments. What's required of the Associate Agent? * A degree (or equivalent) and an interest in operations, compliance, or financial/technology services * Strong attention to detail and ability to work to targets * Good IT skills and accurate typing ability * Ability to follow processes and adapt to changing procedures * Eligible to work in the UK, with a clean DBS and credit history * Full UK Driving Licence What Next? If you're...

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. Ensure compliance with airline and airport regulations, including security and safety protocols.

A waste management solutions provider in Leeds is seeking a Customer Service Agent.

A leading ground services provider is looking for a part-time Customer Service Agent at Leeds Bradford airport.

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

About The Role: Panda Recycling is a customer-centric, forward-thinking waste and recycling solutions provider with depots across the Wirral, Manchester, Preston, Leeds and Birmingham. As an award-winning business, we continue to grow through innovation, service excellence and strong commercial partnerships. We are seeking a Customer Service Agent to join a dynamic team at our Cross Green site in Leeds, the role will involve fielding a range of customer queries from across the country, previous experience in a similar, customer facing role would be preferred. Key Tasks and Responsibilities Responsible for taking a high volume of inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day You will have a clear, concise, and professional telephone manner Ability to engage and build strong rapport with customers Ability to provide written and verbal quotations for potential orders Processing online orders including those received by email Accuracy is paramount and a detailed approach is essential Occasionally be the initial point of contact for complaints/ dissatisfaction Confidence to make outbound calls to customers with adjustments or rescheduled work Work closely with Traffic Planners & Operations Team to ensue service delivery Ability to work as a team, prioritising by way of work flow Ability to work in a faced paced, ever changing environment Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the departmentCandidate requirements A confident and professional telephone manner Excellent communication skills, both verbal and written Enthusiastic and hardworking The ability to work on one’s own initiative Ability to work under tight deadlines Own transport is preferred due to the location We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Sales Executive Fundraising SALARY £26,200 basic salary plus commission , realistic first year earnings - £40k -£50k LOCATION: Various throughout UK Full time and Part Time Positions available to all direct sales agents with option door to door or venues team. The Role of Sales Executive We are seeking enthusiastic direct sales agents to recruit donors with option either door to door or in pre-booked venues for well established hospices or charities. Youll be interacting with the general public, acting as an agent between them and the designated hospice/charity door to door or pre booked venues. The company are a leading company within their marketplace, providing fundraising services to household name charities and hospices. Benefits to the Sales Executive Uncapped commission Long term earning potential Full training provided Flexible hours to suit your lifestyle Continued support from management Sell with confidence! The desired Sales Executive will have: Previous experience in a direct sales / Customer Service / Sales / fundraising for charities/ sales executive Venue or door to door selling experience When you join youll be part sales teams with a wealth of experience and are passionate about fundraising. We believe this is due to the support we give, and the understanding that the hard work you do should be recognized with opportunities for career progression and provision of a strong all-round package for there people and teams. Life as a charity fundraiser is an exciting one. If you're confident, optimistic, resilient and love talking to people, this could be your next role! Its full of challenges and even more rewards with no two days the same, and youll meet and connect with some of the best kinds of people. If you would like to learn more, apply today TPBN1_UKTJ

Refer patients to appropriate services, including GP, urgent care, or emergency services. Integrated Urgent Care service.

Service AdvisorVacancySalisbury Salary:up to £36,000 Basic + Bonus & Overtime OTE £42,000Working hours: Monday Friday, 8am - 5pm, Saturday mornings on a rotaVacancy Ref:30184 We have a new vacancy for a Service Advisor for my clients Main dealership in Salisbury. Excellent opportunity for a Servi

Where:EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)Full time:PermanentSalary:£25,087.

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first po

Position:GermanSpeakingCustomerServiceAdvisorWorkinghours:MondayFriday08:00am5pmLocation:EdinburghSalary:£24,800+£1,000Whowearelookingfor.

Job Introduction We are recruiting for a Senior Service Advisor to join our ToyotaDealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further.

William Thompsons (York) LtdJob Title:Warehouse OperativeWork Location:Jubilee Mill, Murton, York, YO19 5UTHours of work:40 per week, working five eight hour shifts.Will include some work on Bank Holidays.Driving Licence Required:Full UK driving licence.Any additional qualifications:Counterbalance (

A fantastic opportunity to take the next step into your customer service development and become the best of the best. About the role…We are excited to be recruiting for a Service Advisor. You will be responsible for delivering the highest level of customer experience, managing the fast flow of inf

Refer patients to appropriate services, including GP, urgent care, or emergency services. Integrated Urgent Care service.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will work as part of a team providing a high level of service to the patients and employees and will requir

Refer patients to appropriate services, including GP, urgent care, or emergency services. Integrated Urgent Care service.

Job Title:Service Advisor (Car Dealership)Location:Epsom, KT19Salary:Up to £34,000 (depending on experience) + bonus / commission OTE £38,000-£42,000??Department:AftersalesFull Time and Permanent Monday to Friday with 1 in 4 Saturdays 42. Our client is an industry-leading and award-winning emp

Refer patients to appropriate services, including GP, urgent care, or emergency services. Integrated Urgent Care service.

Part Time Customer Service AdvisorLocation:Newtown BranchSalary:£17,117 per annumContract:PermanentHours:25 hours per week (09. So, whether our customers are looking to own their first home or have savings they can rely on, well do everything we can to help them.

The RoleWe are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. Youll organise vehicle bookings, keep customers informed, and make sure repairs and servicing run smoothly from start to finish. This role suits someone who enjoys customer inter

Company description:GXO Logistics Supply Chain Inc.Job description:Are you an experienced Warehouse Operative looking for a change? Would you like to work for one of the market leading companies with fantastic benefits? If so, we have a great opportunity for you!Here at GXO logistics, we are looking

Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pmManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point o

We are looking for confident customer services heroes to join us as?Service Advisors in our busy Service departments at our Honda Dealerships inSouthampton. We have some excellent opportunities where you can put your outstanding customer services skillsin toaction.

An exciting new Customer Service Advisor opportunity at DX!About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services

Position: Russian Speaking Customer Service Advisor Working hours: Monday Friday 08:00am 4:30pmLocation: Fountainbridge, Edinburgh. Salary: £26,800Who We Are Looking ForWe are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office.

Vital People are currently recruiting an experienced PPT driver/warehouse operative to join our clients busy distribution centre in Haydock.This is a great opportunity for individuals who enjoy working in a fast-paced environment and want consistent, ongoing work.All candidates must have a PPT licen

A fantastic opportunity to take the next step into your customer service development and become the best of the best. About the role…We are excited to be recruiting for a Service Advisor. You will be responsible for delivering the highest level of customer experience, managing the fast flow of inf

Position:Dutch Speaking Customer Service AdvisorOperating hours:Monday Friday 8am 5pmLocation:Fountainbridge, EdinburghSalary:£26,800Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:33 days annual leaveWorkplace health cas

Driver Hire Southampton is currently recruiting for a reliable and hardworking Night Forklift & Warehouse Operative to join one of our well-established clients, a leading supplier specialising in paper goods and office supplies.About this Night Forklift & Warehouse Operative role:12-week temp to per

M4 Recruitment are currently recruiting for an experienced FLT Driver (Counterbalance) to join a busy and fast-paced warehouse operation.This is a fantastic opportunity for a reliable and hardworking individual looking for a long-term position with the potential to secure a permanent contract follow

This role is a relief position, working flexibly on an as and when basis.Please note that we do not currently offer any Tier 2 sponsorship*Hartrigg Oaks is a retirement community for people over 60 to live full and independent lives.Located on the edge of the Edwardian Garden village of New Earswick

Service AdvisorFranchised Motor Dealership - Western Lake DistrictOur client is looking for a driven experienced Service Advisor to join their prestige aftersales department in West Cumbria. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confid

Service Team ManagerSandown NewburyAn opportunity has arisen to join us as a Service Team Manager at Sandown Newbury. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding cu

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.